Immediate Online Help for Allentown Pennsylvania Computer Systems
For businesses in Allentown Pennsylvania, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers offer excellent value because they possess the real-world background and are equipped with the advanced tools needed to resolve most network issues quickly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves even more in indirect expenses by minimizing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast solutions somehow end up as major bills. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to connect to your environment without violating network security.
Progent's proven technical support database application includes comprehensive documentation of the support that Progent's clients have been provided. Progent's staff consultants have access to the records of support provided to each Progent customer by any engineer. This history of issues and repairs is structured as a quickly exploitable support knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best resolutions quickly.
Online support provided by Progent to businesses in Allentown Pennsylvania include:
Certified MS Windows Support
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to help your business to deploy, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network professionals, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex problems occurring in network infrastructure design, integration, administration, compliance, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their depth of experience permits them to fix problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your network using sophisticated on-line support tools in order to perform quick, secure, and economical analysis and remediation.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points deployment expertise, Cisco wireless controllers consulting, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover quickly after a serious breach. Security solutions offered by Progent include: thorough information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent can provide expert remote support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to address a broad range of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Allentown Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center service offerings for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or improving your established organization, selecting or customizing Help Desk software products to meet the particular requirements of your company, or adding temporary online staff to reinforce your existing Help Desk resources during demanding scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology consultants provides your clients in Allentown Pennsylvania immediate contact with a dependable support resource with substantial experience offering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a major enabler of company success, and Progent's policy is to solve and not just record IT problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides remote advanced consulting expertise and education in specific business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Allentown Pennsylvania online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, automated monitoring can avoid inconvenient and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a mix of operating systems.
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Allentown Pennsylvania, Progent's phone-based computer support engineers can provide professional and cost-effective system support the instant your business needs it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Allentown company works with a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to deal with sudden network emergencies or especially complicated integration problems.
Advantages of Progent's Network Help for Offices in Allentown Pennsylvania
Progent's online technical help services enable your Allentown company to have the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by being increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
With most businesses in Allentown Pennsylvania, nearby computer service providers, whether represented by outside consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, IT crises sometimes spring up when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual service personnel. In these instances, Progent's online service experts offer an easy, fast, and budget-friendly solution to augment your local resources and to transfer valuable information to increase your ability to resolve downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller businesses commonly rely on individual freelance service providers. While independent consultants have less internal costs than larger support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to wait for help during an IT crisis. As your network grows, system downtime and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your network remains available.
- Build a Scalable Foundation for Smooth Growth
Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, stability and expandability issues can hinder the success of the business. These badly built environments require proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a network architecture that can offer the stable foundation to handle vital business requirements and simplify future growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller organizations need advice and technical education to negotiate an increasingly complex array of product alternatives available for promoting business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad range of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.