Fast Online Troubleshooting for Allentown Pennsylvania Computer Networks
For businesses in Allentown Pennsylvania, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools needed to resolve the majority of network problems rapidly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many remote service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where quick solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies which promote the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent's Technical Response Center can link to your company's computer system remotely without breaching network security.
Progent's proven technical support database system keeps thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have access to the details of support delivered to each client by every engineer. This archive of anomalies and fixes is stored as an easily retrievable support database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.
Remote services available from Progent to businesses in Allentown Pennsylvania include:
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Certified Microsoft Windows Support
Progent's Microsoft-expert remote service experts can deliver computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad variety of technology support including Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration support and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and indicates a consultant's technical skills at the master level. CCIEs know how to handle even the most stubborn problems surrounding network design, integration, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their depth of experience enables them to solve problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via the latest on-line support technology in order to provide efficient, safe, and economical analysis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's CCIEs can provide help for the complete line of Cisco's top-selling family of connectivity products by offering services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to take the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineer can assist you to locate and quarantine infected devices and protect undamaged resources from being compromised. If your Allentown network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Allentown business to reconstruct a system victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of cybersecurity experts have the wide range of skills required to reconstruct all vital facets of a compromised system quickly and with minimal data loss. To learn more, visit Progent's ransomware cleanup and business restoration experts.
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CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to improve the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate quickly following a damaging breach. Security solutions available from Progent include: comprehensive data security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile access; defending your messaging system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
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Cloud Integration Solutions

Progent offers advanced online support to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad range of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight series of outsourced network management services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your specified IT staff and your assigned Progent technical consultant so potential issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and rapid restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
Progent's Co-managed Help Desk Service offers a smooth extension of your in-house support staff. End user interaction with the Help Desk, delivery of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are consistent regardless of whether issues are resolved by your in-house support organization, by Progent's team, or both. You have complete flexibility to extend or reduce your part of technical support activity as required. Progent provides startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and training.
For details about ProSight Co-Managed Call Desk, refer to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
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Help Desk Support
Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or enhancing your current organization, evaluating or customizing Help Desk software products to meet the special needs of your company, or adding temporary online staff to reinforce your internal Help Desk team to deal with demanding scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk staff of seasoned network professionals offers your customers in Allentown Pennsylvania fast contact with a dependable technical support group with extensive experience delivering phone help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a major contributor to business productivity, and Progent's target is to solve instead of merely document network problems.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group offers remote advanced consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Allentown Pennsylvania remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive and automated. By uncovering emerging issues before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by a combination of operating systems.
How Your Allentown Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Allentown Pennsylvania, Progent's online computer support engineers can provide professional and cost-effective IT help the moment your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while eliminating the expense and lost time associated with in-person service calls.
Even if your Allentown office relies on a local independent consultant or maintains a full time organization that know how to handle the majority of computer issues, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Offices in Allentown Pennsylvania
Progent's online support services allow your Allentown business to enjoy the advantages of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by being more reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your local support resources
For most organizations in Allentown Pennsylvania, local network support resources, whether consisting of outside consultants or an internal maintenance staff, can handle typical network issues. However, major troubles can spring up when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's online service specialists provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on valuable knowledge to increase your ability to resolve future problems locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses often depend on individual freelance consultants. While freelance consultants carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may require your company to go without help during an emergency. As your business grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always available.
- Build a Solid Foundation for Seamless Expansion
Businesses often start with an information architecture created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. When a network grows, stability and expandability issues can impede the success of the organization. Such poorly designed systems require proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to offer the stable foundation to meet current business requirements and facilitate future expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller organizations need advice and technical training to navigate through an increasingly complex array of technology options available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's products. IT support and product selling can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who won't let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.