Fast Online Troubleshooting for Allentown Pennsylvania Computer Networks
Urgent Remote Consulting for Allentown SystemsFor businesses in Allentown Pennsylvania, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools needed to resolve the majority of network problems rapidly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many remote service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where quick solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies which promote the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent's Technical Response Center can link to your company's computer system remotely without breaching network security.

Progent's proven technical support database system keeps thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have access to the details of support delivered to each client by every engineer. This archive of anomalies and fixes is stored as an easily retrievable support database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.

Remote services available from Progent to businesses in Allentown Pennsylvania include:

Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight series of outsourced network management services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your specified IT staff and your assigned Progent technical consultant so potential issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and rapid restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service offers a smooth extension of your in-house support staff. End user interaction with the Help Desk, delivery of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are consistent regardless of whether issues are resolved by your in-house support organization, by Progent's team, or both. You have complete flexibility to extend or reduce your part of technical support activity as required. Progent provides startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. For details about ProSight Co-Managed Call Desk, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or enhancing your current organization, evaluating or customizing Help Desk software products to meet the special needs of your company, or adding temporary online staff to reinforce your internal Help Desk team to deal with demanding scenarios such as software migrations, major updates, or installing new business software.

    Progent's Help Desk staff of seasoned network professionals offers your customers in Allentown Pennsylvania fast contact with a dependable technical support group with extensive experience delivering phone help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a major contributor to business productivity, and Progent's target is to solve instead of merely document network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers remote advanced consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Allentown Pennsylvania remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive and automated. By uncovering emerging issues before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by a combination of operating systems.
How Your Allentown Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Allentown Pennsylvania, Progent's online computer support engineers can provide professional and cost-effective IT help the moment your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Allentown office relies on a local independent consultant or maintains a full time organization that know how to handle the majority of computer issues, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Allentown Pennsylvania
Progent's online support services allow your Allentown business to enjoy the advantages of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by being more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most organizations in Allentown Pennsylvania, local network support resources, whether consisting of outside consultants or an internal maintenance staff, can handle typical network issues. However, major troubles can spring up when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's online service specialists provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on valuable knowledge to increase your ability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance consultants. While freelance consultants carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may require your company to go without help during an emergency. As your business grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often start with an information architecture created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. When a network grows, stability and expandability issues can impede the success of the organization. Such poorly designed systems require proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to offer the stable foundation to meet current business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller organizations need advice and technical training to navigate through an increasingly complex array of technology options available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who won't let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent can help your organization in any facet of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 as a host for Exchange; planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; configuring hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook.

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    Progent's Cisco certified networking consultants offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent is looking for a variety of full-time employees including solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant network architecture with experience in mobile connectivity, wireless networking, non-stop environments, business continuity planning, data protection, and virtual servers. We are also looking for desktop support technicians, remote troubleshooting specialists, and CISSP or CISA certified security professionals. We are also hiring veteran managers and administrators who can operate effectively in Progent's dynamic, virtual office model. Progent works with independent professionals with specialized expertise and hands-on experience in important information technology topics outside our primary service concentration. Progent's Experts Team includes independent consultants who offer consulting and development support for line-of-business applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized knowledge of non-Microsoft operating systems such as Linux derivatives, Apple OS, or Solaris, or offer world-class skills in technologies such as telecom, web site development, EDI, web commerce, or database management. Freelance contractors certified by Progent coordinate with Progent's staff professionals to provide comprehensive IT services for small and midsize business networks.

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    Progent's Intune consultants can help your organization to understand the strategic case for adopting Microsoft Intune for configuring and managing your web-facing mobile computers including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help you to configure security and compliance policies, plan and deploy pilot environments to evaluate the benefits of Intune for your environment, deploy Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Microsoft Intune solution.

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    Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting to help organizations of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to assess the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or Microsoft 365 and simplify administration via integration with Active Directory. Lync can also reduce capital and operational costs by eliminating VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence consultants offer online and on-premises support services to assist you to maintain and repair your current Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to plan and execute a smooth Skype for Business migration.

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    Progent can assist your business in all phases of your migration to Exchange Server 2016 such as designing high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi performance by limiting the impact of RF congestion, enhancing wireless uptime with fast failover, and strengthening security by identifying cyber threats and filtering traffic content according to user class and location. Progent can help your business to configure Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller technology.

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    Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to SCCM 2012 from a legacy change management solution or help you to enhance your existing SCCM 2012 environment to support your changing IT requirements. Also, Progent can assist you to create a software foundation that takes full advantage of SCCM 2012 by providing expertise with associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services (IIS).

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    Progent's Microsoft-certified consultants can help your organization to enhance your application servers and/or desktops from 32 to 64 bits. Progent can help your company to calculate the risks and benefits of moving to 64-bit computing, plan an efficient upgrade strategy that minimizes operational disruptions, and offer economical, expert online help to aid your company to configure 64-bit operating systems and application programs on your existing hardware.

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    Progent can assist your company to plan and execute a smooth migration from a UNIX-based information system to a network powered by MS Windows and capable of running Microsoft's familiar office productivity products, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to guard your data and minimize productivity disruption by designing an efficient transition strategy that preserves your existing investments in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of existing infrastructure, migration planning and testing, Exchange migration support, information and application software porting, and server and storage system migration and economization.

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    Progent can assist small and mid-size organizations to deploy VoIP platforms to provide their at-home workforce the benefit of virtual access to the company phone network.

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    Progent provides nationwide online technical support and troubleshooting services for companies that operate networks powered by versions of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote IT help provides maximum leverage for your IT budget by extending client efficiency and shortening the hours charged for computer analysis and repair. Sophisticated online access technology and skilled service specialists and consultants combine to enable Progent to solve most network problems without wasting time and expense by traveling to your site. In most of cases your network problems can be remediated by telephone or via a mix of phone support and online connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM certified security professionals to help with the toughest network problems.

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    Progent's National Support Center provides nationwide remote assistance for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier service professionals offer phone support and online direct network connection to isolate and repair network problems rapidly and economically. The scope of IT expertise available from Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult network issues to competent specialists as required.

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    Microsoft Small Business Server is a low-cost suite of server products that offers the foundation for a powerful but manageable information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with real-world background and extensive knowledge in planning and building cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, administering, and servicing IT solutions based on the SBS suite of servers and applications.

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    Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any facet of information system security. Progent can implement efficient cybersecurity systems that guard a small office from advanced malware attacks or Progent can plan, configure, and manage an end-to-end security strategy for hybrid enterprise networks that support onsite, remote, and mobile users accessing network resources distributed over a mix of physical datacenters and various clouds.

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    Progent's National Support Center provides nationwide remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified service professionals offer telephone support and remote direct network connection to troubleshoot and resolve technical problems quickly and affordably. The breadth of technical experience available from Progent's staff of country-wide support engineers allows Progent to escalate even the toughest network issues to competent experts as required.

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    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoints printers, network appliances such as routers and Wi-Fi APs, and IoT devices such as alarms and robotics.

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    Progent can assist small and medium-size organization to plan, deploy, test and manage data protection technology required for offsite workers.

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    Server proliferation puts pressure on network budgets and administrative resources. Server reduction through a virtual architecture promises lower total cost of ownership of servers and faster return on investment, more efficient use of physical computers, simplified operations, enhanced system availability, and easier management. Common usage scenarios for virtual servers include hardware consolidation, low-cost hosts for mission-critical legacy applications running on obsolete operating systems, and affordable isolation of software development or pilot testing environments from on-line systems.

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    Progent's Check Point firewall consultants can show you how to plan, configure, and administer firewall environments that rely on Check Point NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also assist you maintain older Check Point firewalls or upgrade efficiently to Check Point's modern security gateways.

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    Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange Server 2010 and introduces important new features plus a revamped structure. These improvements affect vital areas including ease of administration, high availability (HA), security, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, create an efficient validation and deployment plan, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and management services for Microsoft Exchange 2013.

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    Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes network downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent offers the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and design services include assistance with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your company to move from a legacy version of SCVMM or from another virtualization management platform, and Progent can show you how you to optimize and repair your current SCVMM 2012 ecosystem to make sure you realize the highest possible business value.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive experience creating Microsoft-based security solutions for information systems with multiple locations, remote workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business design and implement a configuration of ISA Server 2004 that meets your information protection needs without restricting your network.

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    Progent's Cisco-certified IP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

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