Fast Remote Support for Allentown Pennsylvania Information Networks
For companies in Allentown Pennsylvania, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online support engineers provide exceptional value because they possess the practical background and have access to the sophisticated tools needed to solve most network problems rapidly. This lowers direct expenses since service calls use up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to typical online support companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs somehow turn into major invoices. Progent's skill at handling problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies which ensure the highest degree of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.
Progent's sophisticated service reporting system keeps detailed documentation of all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help delivered to each customer by any Progent engineer. This archive of anomalies and responses is structured as an easily exploitable proprietary knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's online service experts are able to determine the best resolutions quickly.
Online technical support services provided by Progent to customers in Allentown Pennsylvania include:
Certified MS Windows Support
Progent's Microsoft-certified online support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop services to assist you company to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates a person's technical knowledge at the expert level. CCIEs know how to handle the most challenging problems encountered in network infrastructure planning, deployment, maintenance, compliance, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness since their deep experience permits them to find solutions for problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your network by means of advanced on-line troubleshooting tools to provide quick, safe, and affordable analysis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading selection of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive data security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to cover a wide range of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight series of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Allentown Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can assist you in building an efficient new Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to address the special needs of your corporation, or adding temporary phone support personnel to work with your internal Call Center team to handle demanding events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network consultants offers your clients in Allentown Pennsylvania fast access to a large support resource with years of experience offering phone support and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a solid driver of company efficiency, and Progent's target is to solve and not simply record network issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering support and education in key business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Allentown Pennsylvania remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so that your IT support is proactive and automated. By uncovering looming issues before they grow into downtime, system monitoring can avoid disruptive and costly network crises. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a combination of operating systems.
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Allentown Pennsylvania, Progent's phone-based network support engineers are ready to deliver professional and affordable system support the moment your business has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Allentown organization has a regular independent support technician or maintains a full time IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to address unexpected system crises or especially complicated integration problems.
Advantages of Progent's IT Support for Businesses in Allentown Pennsylvania
Progent's online technical help services allow your Allentown company to experience the benefits of timely, enterprise-level IT support without the cost of managing a full-time IT organization. Your network will derive added strategic worth by becoming increasingly available, productive, and protected. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
For most businesses in Allentown Pennsylvania, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, serious problems might occur when local resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists offer a convenient, fast, and affordable solution to augment your local help and to pass on useful knowledge to increase your ability to deal with downstream issues in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses often rely on individual freelance consultants. Although freelance consultants have smaller overhead than big support firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to make sure your network is always up and running.
- Build a Scalable Basis for Seamless Growth
Businesses often start with an information system created on a modest budget. Without a proper infrastructure, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. These badly designed systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure able to offer the solid foundation to handle critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Instead of Product Resellers
Smaller organizations require advice and technical education to navigate through an increasingly complex maze of technology options available for promoting business growth and enhancing productivity. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match technical expertise with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the front lines of IT support, performing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to every customer. The discipline of documenting and archiving service records results in more efficient support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.