Immediate Remote Technical Support for Allentown Pennsylvania Information Networks
Fast Remote Help for Allentown SystemsFor companies in Allentown Pennsylvania, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value due to the fact that they possess the practical background and have access to the advanced technology needed to resolve the majority of information system issues quickly. This lowers direct costs because service calls use up minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves even more in indirect costs by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support investment. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick repairs somehow end up as big invoices. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-tested methodologies that permit the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your environment without violating network security.

Progent's sophisticated technical support database system includes comprehensive records of the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance provided to each Progent customer by every consultant. This database of issues and responses is organized as a quickly accessible support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service experts can determine the most efficient resolutions quickly.

Remote technical services provided by Progent to clients in Allentown Pennsylvania include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast recovery of vital files/folders, applications, images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A broad range of devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting tools designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting services can guide you in establishing an effective new Call Center or revamping your established one, identifying or modifying Call Center software to meet the special demands of your company, or providing occasional phone support personnel to supplement your internal Call Center group to handle demanding situations such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned information technology professionals gives your clients in Allentown Pennsylvania rapid assistance from an efficient network service resource with substantial background providing phone consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's policy is to fix instead of just track network issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team provides online and in-depth consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To read additional information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Allentown Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your environment so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they expand into full-scale emergencies, remote monitoring can minimize inconvenient and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a variety of platforms.
How Your Allentown Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Allentown Pennsylvania, Progent's phone-based computer support specialists can provide expert and cost-effective IT help whenever your company requires it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Allentown company works with a local independent consultant or maintains an in-house organization that can handle common network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the experience to resolve sudden system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Organizations in Allentown Pennsylvania
Progent's online technical help services enable your Allentown business to enjoy the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Allentown Pennsylvania, nearby computer support providers, whether made up of independent consultants or an internal IT staff, can resolve typical technical issues. On the other hand, serious problems may occur when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's online support experts offer an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful information to increase your ability to handle downstream issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller organizations commonly rely on individual freelance service providers. While freelance consultants have smaller internal costs than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may force your company to wait for assistance during an emergency. As your network grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your network stays available.

  • Create a Solid Basis for Seamless Growth
    Businesses often start with an IT system created on a shoestring budget. Without a proper framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and scalability problems can impede the success of the business. These poorly designed systems require proper analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure that can provide the solid foundation to meet critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complex maze of technology options capable of promoting business growth and improving productivity. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the forefront of IT service, performing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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