Fast and Affordable Remote Help for Allentown Pennsylvania Networks
Immediate Remote Technical Support for Allentown NetworksFor businesses located in Allentown Pennsylvania, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology required to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where fast fixes manage to end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and proven methodologies which allow the maximum degree of effectiveness for online consulting and troubleshooting for information systems of any size. Progent's Technical Response Center can link to your network remotely without breaching system security.

Progent's powerful technical support reporting application includes thorough histories of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help delivered to every customer by any Progent consultant. This database of problems and resolutions is structured as a conveniently exploitable internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's online service experts can arrive at the most efficient resolutions quickly.

Online technical services provided by Progent to businesses in Allentown Pennsylvania include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by providing an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your specified IT personnel and your Progent technical consultant so emerging problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting tools designed to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow transparent backup and fast recovery of vital files/folders, apps, system images, plus VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are asked to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Call Center Services
    Progent's Shared Service Desk provides a seamless extension of your corporate support group. End user interaction with the Help Desk, provision of support, issue escalation, ticket generation and tracking, efficiency measurement, and management of the support database are cohesive regardless of whether incidents are taken care of by your in-house network support group, by Progent's team, or a mix of the two. You have unrestricted versatility to expand or shrink your part of technical support activity as needed. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus documentation, testing and education. For details about ProSight Co-Managed Help Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Allentown Pennsylvania rapid access to a reliable support resource with substantial background offering phone consulting and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a major enabler of business performance, and Progent's policy is to resolve instead of just annotate IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Allentown Pennsylvania online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate a variety of operating systems.
How Your Allentown Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Allentown Pennsylvania, Progent's online computer support specialists can provide expert and affordable system help whenever your business has to have it. Over 20 years of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Allentown business deals with a local freelance consultant or maintains an in-house organization that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to fix unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Services for Allentown Pennsylvania
Progent's online support, Internet-based repair, system security expertise, and network management services give companies in Allentown Pennsylvania unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, in the trenches of IT service, executing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by each staff member to each client. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Our Experts Group offers consulting in important fields including Apple OS integration and applications; Expertise for Linux-powered, UNIX-powered, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM customization; Strategic and vertical program help; CIO, business analyst, and project logistics services; Special applications development and integration; Web site, electronic business, Electronic Data Interchange, and customer information portal design and deployment; SQL management and performance consulting; Business intelligence expertise; and Telecommunications architecture consulting.

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