Fast and Affordable Remote Support for Allentown Pennsylvania Computer Systems
Immediate Remote Support for Allentown NetworksFor companies in Allentown Pennsylvania, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick fixes somehow end up as large tabs. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized tools and field-tested methodologies which permit the maximum degree of efficiency for remote technical support and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to connect to your computer system without breaching network security.

Progent's proven technical support reporting application includes thorough histories describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help rendered to every client by every consultant. This database of anomalies and repairs is stored as a readily exploitable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available other massive support databases and allow fast response from manufacturers' internal support staff so Progent's remote consulting experts are able to arrive at optimal solutions quickly.

Online support offered by Progent to companies in Allentown Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network professionals gives your computer users in Allentown Pennsylvania instant assistance from an efficient support resource with substantial experience offering phone help and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's intent is to solve rather than just track network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Allentown Pennsylvania online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they expand into network outages, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate a combination of operating systems.
How Your Allentown Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Allentown Pennsylvania, Progent's online network support engineers are ready to provide effective and cost-effective IT help the moment your business has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Allentown office has a local independent support technician or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Organizations in Allentown Pennsylvania
Progent's online support services allow your Allentown organization to have the benefits of timely, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most organizations in Allentown Pennsylvania, nearby network service providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's online service specialists provide a convenient, fast, and budget-friendly way to supplement your local resources and to transfer valuable knowledge to improve your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance consultants. Although independent consultants carry less overhead than big consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system remains up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations often begin with an information architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller offices require guidance and technical education to navigate through an ever more complicated array of technology options capable of accelerating business growth and improving efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Progent's pricing model is to charge for online support and on-site help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for quick repairs so you will not be tempted to permit minor problems to fester.

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    Progentís Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP solution built, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its modular design you can license only the functions you currently need, with the option to add clients and enlarge capabilities in the future. Progentís Microsoft Dynamics GP support experts can show you how to install, configure and administer the current version of Dynamics GP or upgrade smoothly from an older version.

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    Dynamics GP/Great Plains allows you to grow and manage your company more efficiently by delivering easy access to strategic data and a rapid return on investment. Microsoft Dynamics GP confers important productivity benefits such as its ability to expand the presence of your organization, manage your financials, computerize financial processes, unify processes across your business, improve inventory control, enhance order accuracy, expand revenue and minimize lead-time, and maximize free cash flow. Progent can show you how to set up and maintain a robust, safe server and communications foundation to support Great Plains, and can offer expert Microsoft Dynamics GP support professionals to help you derive the full benefits of your Microsoft Dynamics GP/Great Plains software.

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