Fast Remote Support for Allentown Pennsylvania Computer Systems
Immediate Remote Help for Allentown SystemsFor companies in Allentown Pennsylvania, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced technology required to solve most network issues rapidly. Efficient support lowers direct costs since solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast fixes somehow turn into large bills. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's network remotely without breaching system security.

Progent's advanced customer support reporting system includes extensive records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of all help rendered to each client by every Progent consultant. This database of trouble tickets and fixes is stored as a quickly accessible support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions promptly.

Online support provided by Progent to customers in Allentown Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and fast recovery of critical files, apps, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Call Center application software to meet the special needs of your business, or adding occasional online staff to work with your existing Help Desk Call Center team to deal with demanding scenarios such as software transitions, major updates, or installing brand new business software.

    Progent's Call Center team of veteran information technology experts provides your computer users in Allentown Pennsylvania fast contact with a dependable support group with substantial background offering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of company productivity, and Progent's goal is to fix rather than merely document IT issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote professional consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Allentown Pennsylvania remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to fit your environment so that your computer support is proactive and automated. By uncovering potential problems before they result in full-scale emergencies, system monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that support a combination of operating systems.
How Your Allentown Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Allentown Pennsylvania, Progent's online computer support specialists can provide professional and economical IT support whenever your company requires it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Allentown organization deals with a local freelance support technician or maintains a full time IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or particularly tough integration problems.

Features of Progent's Online Computer Services for Allentown Pennsylvania
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Allentown Pennsylvania the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    For enterprises with branches in California or any area covered by Progent's engineers, Progent's Microsoft-Certified network support experts and authorized Cisco system specialists can provide a range of IT consulting services such as project planning, SOX compliance, office moves, enterprise security, network design, local or remote branch office support, and troubleshooting for colocation hosting facilities. A Progent network architect can show you how to design a multi-site network that makes efficient use of colocation services and Internet hosting sites. Progent�s Microsoft Certified consultants can help large corporations plan, deploy and maintain major rollouts of updated releases of Microsoft technology including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent�s Cisco Certified Internetwork Expert and CCNP consultants can assist you to configure Cisco products for connection solutions that combine basic, high-performance, integrated, and wireless networking.

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    For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist you to design a XenDesktop environment that improves the business impact of your information network; configure XenDesktop technology with your physical and virtual servers, end-user devices, and printers; migrate your older desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also train your network managers to follow industry leading practices to manage your XenDesktop solution effectively.

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    Systems Management Server offers added capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the overall operational costs of managing and deploying software products by making it simpler to install system images, manage mobile devices, and run management utilities. In addition to alerting you about ways to save management costs by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can minimize spending and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you define efficient procedures and standards to manage PDAs and intelligent portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security plan that includes standards, processes and technologies to keep your IT computer system protected.

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    Progent's UNIX family support experts offer small companies and software developers help with administering and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-powered technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of expertise provides you with a convenient one-stop source to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progents Microsoft-expert engineers can assist your organization to update your servers and/or workstations from 32 bits to 64 bits. Progent can assist you to calculate the costs and advantages of moving to 64-bit computing, plan an efficient migration strategy that reduces business interruptions, and deliver inexpensive, expert remote support to aid your company to install 64-bit software and applications on your existing hardware.

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    Progent can provide affordable online support to help businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.

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