Fast and Affordable Remote Support for Allentown Pennsylvania Computer Systems
For companies in Allentown Pennsylvania, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick fixes somehow end up as large tabs. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized tools and field-tested methodologies which permit the maximum degree of efficiency for remote technical support and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to connect to your computer system without breaching network security.
Progent's proven technical support reporting application includes thorough histories describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help rendered to every client by every consultant. This database of anomalies and repairs is stored as a readily exploitable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available other massive support databases and allow fast response from manufacturers' internal support staff so Progent's remote consulting experts are able to arrive at optimal solutions quickly.
Online support offered by Progent to companies in Allentown Pennsylvania include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers can provide network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to help you business to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the expert level. CCIEs can deal with even the most challenging challenges occurring in network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value because their deep expertise permits them to find solutions for problems quickly. In many cases, less experienced consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your environment via advanced on-line support technology in order to provide efficient, safe, and affordable analysis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity appliances by providing consulting services such as:
CISM and CISSP Certified System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a range of system protection solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to recover rapidly following a serious penetration. Security services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent can provide advanced online consulting services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a broad range of computer technologies such as system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Allentown Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced network professionals gives your computer users in Allentown Pennsylvania instant assistance from an efficient support resource with substantial experience offering phone help and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's intent is to solve rather than just track network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and education offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Allentown Pennsylvania online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they expand into network outages, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Allentown Pennsylvania, Progent's online network support engineers are ready to provide effective and cost-effective IT help the moment your business has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Allentown office has a local independent support technician or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden system emergencies or especially tough integration problems.
Advantages of Progent's IT Support for Organizations in Allentown Pennsylvania
Progent's online support services allow your Allentown organization to have the benefits of timely, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
With most organizations in Allentown Pennsylvania, nearby network service providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's online service specialists provide a convenient, fast, and budget-friendly way to supplement your local resources and to transfer valuable knowledge to improve your capability to deal with downstream issues in-house.
- Less Reliance on Individual Consultants
For IT maintenance, smaller businesses commonly rely on independent freelance consultants. Although independent consultants carry less overhead than big consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system remains up and running.
- Create a Solid Foundation for Smooth Growth
Organizations often begin with an information architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle critical business demands and facilitate downstream growth.
- Interact with Solution Providers Instead of Product Resellers
Smaller offices require guidance and technical education to navigate through an ever more complicated array of technology options capable of accelerating business growth and improving efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a profitable product rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the best interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.