Immediate Remote Technical Support for Allentown Pennsylvania Networks
Immediate Phone Technical Support for Allentown NetworksFor businesses located in Allentown Pennsylvania, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve the majority of information system issues rapidly. This lowers direct costs since service calls require minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes manage to turn into major invoices. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and proven processes which ensure the maximum level of efficiency for online help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to connect to your company's network remotely without violating system security.

Progent's powerful customer support reporting system includes comprehensive records for all service that Progent's customers have received. Progent's team consultants have the benefit of the details of services provided to every Progent client by every engineer. This archive of trouble tickets and fixes is structured as a conveniently exploitable internal database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow quick response from manufacturers' internal product engineers so Progent's online consulting specialists can come up with the best resolutions in the least time.

Remote support services offered by Progent to businesses in Allentown Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you�re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your established one, identifying or modifying Call Center software products to meet the unique needs of your company, or adding temporary phone support staff to work with your existing Help Desk team to handle unusually busy events such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran network professionals offers your clients in Allentown Pennsylvania instant communication with an efficient support group with substantial background providing phone help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a solid contributor to company efficiency, and Progent's policy is to resolve and not just annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote advanced consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Allentown Pennsylvania online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure SCOM for your environment so your network support is proactive rather than reactive. By exposing possible trouble spots before they cause network outages, remote monitoring can avoid stressful and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by multiple operating systems.
How Your Allentown Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Allentown Pennsylvania, Progent's phone-based computer support engineers can provide expert and affordable IT help whenever your company needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Allentown company has a regular freelance consultant or employs a full time IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to address unexpected network emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Businesses in Allentown Pennsylvania
Progent's remote network troubleshooting services allow your Allentown organization to realize the benefits of timely, world-class network support without the cost of managing an in-house IT organization. Your information system will acquire added business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    With most organizations in Allentown Pennsylvania, local computer support resources, whether made up of freelance consultants or an internal maintenance staff, can handle typical technical issues. However, major troubles can spring up when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local service technicians. In these instances, Progent's online support experts provide a convenient, quick, and economical way to augment your regular resources and to convey useful information to increase your ability to handle future problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller organizations commonly rely on individual freelance service providers. Although independent service people carry smaller overhead than big service organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your business expands, system unavailability and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your network remains available.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often start with an IT system created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the business. Such badly designed systems require proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a network architecture able to offer the stable foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices need guidance and technical education to negotiate an ever more complex array of product alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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