Fast and Affordable Remote Technical Support for Allentown Pennsylvania Computer Networks
Immediate Online Consulting for Allentown NetworksFor organizations in Allentown Pennsylvania, Progent provides online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools necessary to solve most information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with situations where quick fixes somehow end up as substantial invoices. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies which ensure the maximum degree of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to link to your environment remotely without violating network security.

Progent's proven technical support database application includes detailed histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support provided to every Progent customer by every consultant. This database of problems and repairs is stored as a conveniently retrievable support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft open up other vast technical support databases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists can determine the best solutions promptly.

Online support services provided by Progent to customers in Allentown Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center software products to address the special requirements of your business, or providing occasional phone support staff to work with your internal Help Desk Call Center resources during unusually busy scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of veteran network experts offers your workers in Allentown Pennsylvania fast contact with an effective network service resource with years of background delivering phone help and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's target is to fix rather than just record network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team offers online advanced engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Allentown Pennsylvania online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your network support is proactive and automated. By uncovering possible problems before they result in crashes, proactive monitoring can avoid inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by multiple operating systems.
How Your Allentown Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Allentown Pennsylvania, Progent's online network support specialists can deliver effective and cost-effective system help the moment your business requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Allentown company deals with a regular independent support technician or maintains an in-house organization that know how to handle typical computer issues, Progent’s Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to solve sudden system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Businesses in Allentown Pennsylvania
Progent's remote support services enable your Allentown organization to realize the benefits of immediate, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Allentown Pennsylvania, local computer service providers, whether represented by independent consultants or an internal IT staff, can solve the majority of technical issues. However, IT crises sometimes strike when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service experts give you an easy, quick, and affordable solution to augment your local resources and to pass on useful information to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance service providers. While independent service people have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your IT system remains available.

  • Create a Solid Basis for Seamless Expansion
    Companies often begin with an information architecture created on a modest budget. Lacking a scalable framework, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly built environments require careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a system infrastructure able to offer the stable foundation to handle critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need advice and technical training to negotiate an ever more complex array of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of IT service, executing a wide variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to every customer. The discipline of documenting and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    For large businesses, Progent can leverage in-house network support groups by offering extensive experience in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branches, Progent can perform as a seamless nearby extension of corporate network management. Progent’s enterprise support services include company-wide security, remote branch office support, system architecture, Sarbox compliance, project management, and world-class service for multi-site office environments based on Enterprise Windows 2003. Progent can provide field engineers and specialists to assist with a site move or office move, or a system architect to assist with setting up or using an Internet Data Center or Hosting Facility.

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    Barracuda Backup is a low-cost, subscription-based backup/restore service for small and mid-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup protects critical company data produced locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting services to help you to plan, integrate, manage and troubleshoot a BDR solution built on Barracuda technology.

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    Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with many offices, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to assist your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without adversely restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.

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    Progent's support specialists in Apple OS X and Windows technology can show you how to integrate Mac and Windows systems into seamless environments with full sharing and workgroup support. Enabling efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Microsoft technology. Progent's experience in Windows and Macintosh consulting makes it possible to offer world class support to companies that rely on these platforms to maintain their competitive advantage. Progent's consultants can also help your business to integrate Apple's iPhones and iPads with your Windows network.

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    Cisco's {Catalyst Wi-Fi controllers streamline the management of wireless LANs by unifying the configuration and management of wireless access points, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing wireless availability with fast failover, and strengthening data security by detecting threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.

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    Microsoft Windows Enterprise Directory requires extensive hands-on experience to integrate optimally across a large corporation. Progent’s Microsoft Certified engineers are experienced in designing, deploying, and maintaining complex Microsoft Enterprise Active Directory installations. Progent’s fields of expertise with Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up legacy beta version configuration objects in production Active Directory systems, and fixing failed configurations of AD and Active Directory-associated programs.

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    Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.

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    Before Progent’s MOM-based solution, network issues were handled reactively, after users were impacted by them. With the help of proactive, automated warnings and trend reports sent by Microsoft Operations Manager, Progent can now address server issues before they grow to be serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before clients suspect that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class service continuity, safety and productivity.

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    Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and consulting services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    Progent's disaster recovery planning and business continuity consultants can show you how to create a disaster recovery strategy to prepare for an IT system disaster. Progent can help you create a complete disaster recovery plan that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability system solution that takes into account availability issues covering a broad range of network technologies and processes.

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    Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products including Cisco Content Engine. non-stop load balancing providers for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

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    Progent's Microsoft-Certified SQL Server engineers offer a range of services to assist small and midsize companies to design, install, manage, and repair SQL 2008 solutions so that they get the maximum business benefit from this state-of-the-art information management platform. Also, Progent offers expertise for network infrastructure, company-wide security, and custom software development to increase the strategic advantage of your information network.

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    SQL Server 2014 includes significant improvements in critical areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly with all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises services such as system design, configuration, administration, troubleshooting, and software development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 deployment.

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    For advanced project management support, Progent offers access to veteran IT experts with decades of background in IT management, application development, and process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide project management skills to help enterprise clients follow leading practices to make sure major projects are successfully completed on time and on budget.

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    Progent offers support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.

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    Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi performance by limiting the effect of RF congestion, enhancing Wi-Fi uptime with fast auto-failover, and strengthening security by identifying threats and filtering traffic content based on user type and location. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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    Progent offers nationwide remote help and consulting services for businesses that operate Sun Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft Windows products. Online technical support offers maximum leverage for your IT budget by extending user efficiency and limiting the hours charged for network analysis and repair. Sophisticated online support utilities and experienced service specialists and consultants allow Progent to handle most IT problems without wasting time and money by going to your site. In most of cases your network problems can be dealt with by telephone or through a mix of phone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISA certified security specialists to help you with the most challenging network issues.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience configuring ISA Server-based security solutions for IT networks with many sites, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent's certified wireless consultants can help organizations of any size to design, deploy, manage and troubleshoot Cisco Aironet wireless AP solutions to provide the throughput, range, density, scale, security compliance and ease of management needed for seamless connectivity between wireless and wired network infrastructure. Progent offers efficient remote and on-premises support for both end-of-life and current 802.11ac Aironet APs and Progent can help your business design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.

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    Progent's Cisco certified networking experts can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's Microsoft and Cisco premier computer consultants can provide expert support for a wide array of technologies and can deliver that assistance online nationwide or onsite in select cities across the United States and anywhere in . Progent provides online support for networks based on Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a combination of Microsoft and UNIX-based technology. Progent also can provide access to the expertise of Cisco CCIE network specialists for complex network problems, as well as the the assistance of CISSP and CISM-qualified security engineers to assist with complex security design and troubleshooting. Progent has provided remote network support to companies in all 50 states in the United States.

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    Progent’s Microsoft-certified consultants offer small and midsize companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and data. SharePoint Portal Server provides a central spot for your workers or customers to access, organize, share and interact with useful information, documents, and software and to interact with other people. It allows quicker and more intelligent decisions, more efficient access across teams and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available inside and outside an organization. Windows SharePoint Services connect employees, clients, teams and projects with the data they’ve developed in a manner that makes data convenient to locate, download and re-use.

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