Fast Remote Help for Allentown Pennsylvania Information Networks
Urgent Remote Technical Support for Allentown SystemsFor companies in Allentown Pennsylvania, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve the majority of network issues quickly. Efficient support reduces immediate costs since service calls use up fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and proven processes that permit the maximum degree of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's network without compromising corporate security.

Progent's sophisticated customer support database application keeps extensive documentation of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance rendered to each customer by every Progent consultant. This history of problems and solutions is stored as an easily exploitable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists can find optimal solutions promptly.

Remote support offered by Progent to companies in Allentown Pennsylvania include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and fast restoration of important files, applications, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your IT team to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or revamping your current organization, selecting or enhancing Call Center software products to handle the special needs of your business, or adding temporary phone support staff to work with your in-house Call Center team during unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Allentown Pennsylvania fast access to an efficient support group with extensive background providing telephone-based consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a crucial driver of business productivity, and Progent's policy is to solve instead of simply record network issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides online and in-depth consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Allentown Pennsylvania remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By detecting potential problems before they cause crashes, remote monitoring can head off inconvenient and expensive network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a mix of operating systems.
How Your Allentown Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Allentown Pennsylvania, Progent's online network support engineers can provide effective and cost-effective system support the instant your business requires it. More than two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Allentown company relies on a local freelance consultant or maintains an in-house organization that can handle the majority of network issues, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Allentown Pennsylvania
Progent's remote network troubleshooting services allow your Allentown organization to experience the advantages of immediate, expert IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Allentown Pennsylvania, local computer support resources, whether made up of outside consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, major troubles might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call service specialists offer a convenient, fast, and economical way to augment your local help and to pass on useful knowledge to increase your capability to deal with future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices often depend on individual freelance service providers. While freelance consultants have smaller internal costs than big consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your business grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an information system implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such poorly designed environments require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a network architecture able to offer the stable foundation to handle vital business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies require guidance and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and enhancing productivity. These companies do not need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of network support, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent's UNIX platform consulting services provide small and mid-size businesses and software developers help with managing and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered networks. Progent offers your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise provides you with an easy single source to help you create and manage a protected and robust mixed-platform connectivity and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Microsoft Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade solution offering advanced protection, transparent integration with additional Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your enterprise can benefit from lower costs and elevated business efficiencies, enhanced individual productivity, and better intellectual property protection with this simple-to-manage, highly available solution. Successful deployments of Office Communications Server call for careful planning and thought before installation. Progent's Microsoft-authorized consultants can deliver the expertise needed to deliver all the advantages of Office Communications Server across your whole organization.

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    Progent can assist your business in all facets of your migration to Exchange Server 2016 including planning HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Progent's Microsoft-certified professionals average over 10 years of experience providing messaging solutions for customers ranging from small businesses to global corporations. Progent provides affordable consulting for all versions of Microsoft Exchange Server to enhance email and virus protection, configure high availability email environments, and implement off-site and wireless email connectivity. Progent's Exchange consulting services can assist you in planning and implementing a migration from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2019. In addition provides support for Windows 10 and Windows 11 clients running Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    • Integration Services Office SharePoint Server 2003
    Windows SharePoint Services Onsite Technical Support

    Progent's Microsoft-certified consultants can provide small and midsize businesses IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a common spot for your workers or customers to connect to, manage, distribute and manipulate useful data, documents, and software and to communicate with other people. It allows faster and more intelligent decisions, more efficient access across groups and more economical business processes. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge available inside and without a business network. Windows SharePoint Services connect employees, clients, workgroups and projects with the information they've created in a way that makes data easy to find, retrieve and apply.

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