Fast Remote Support for Allentown Pennsylvania Computer Systems
For companies in Allentown Pennsylvania, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced technology required to solve most network issues rapidly. Efficient support lowers direct costs since solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast fixes somehow turn into large bills. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's network remotely without breaching system security.
Progent's advanced customer support reporting system includes extensive records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of all help rendered to each client by every Progent consultant. This database of trouble tickets and fixes is stored as a quickly accessible support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions promptly.
Online support provided by Progent to customers in Allentown Pennsylvania include:
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Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of technology support services including Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to assist you business to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and migration consulting and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most difficult challenges encountered in network planning, deployment, management, compliance, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In typical instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment by means of state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and repair.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of connectivity appliances. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs deployment services, Cisco wireless controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
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CISM and CISSP Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help you to clean up quickly after a damaging breach. Security services offered by Progent include: comprehensive data security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building secure architectures for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced remote consulting to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the basic IP network.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to address a broad array of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and fast recovery of critical files, apps, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Call Center application software to meet the special needs of your business, or adding occasional online staff to work with your existing Help Desk Call Center team to deal with demanding scenarios such as software transitions, major updates, or installing brand new business software.
Progent's Call Center team of veteran information technology experts provides your computer users in Allentown Pennsylvania fast contact with a dependable support group with substantial background offering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of company productivity, and Progent's goal is to fix rather than merely document IT issues.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote professional consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Allentown Pennsylvania remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to fit your environment so that your computer support is proactive and automated. By uncovering potential problems before they result in full-scale emergencies, system monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that support a combination of operating systems.
How Your Allentown Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Allentown Pennsylvania, Progent's online computer support specialists can provide professional and economical IT support whenever your company requires it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Allentown organization deals with a local freelance support technician or maintains a full time IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or particularly tough integration problems.
Features of Progent's Online Computer Services for Allentown Pennsylvania
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Allentown Pennsylvania the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Allentown Pennsylvania and is also ideal for networks in geographic regions that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online support and requires no ongoing subscription fee for services delivered during normal business hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers the services of authorized professionals with skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting services include system integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Consulting
Amazon MWS Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that fit the unique requirements of your business.
- State of the Art Online Access Tools
Protected online connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise require a costly personal visit. Sophisticated remote access tools and expert technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.
- Support for Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Service for Maximum System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoft’s powerful server products with services that include Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.