Immediate Remote Troubleshooting for Allentown Pennsylvania Networks
Urgent Phone Support for Allentown NetworksFor companies located in Allentown Pennsylvania, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they have the practical background and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed only for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your system without compromising network security.

Progent's advanced service database system stores extensive documentation for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support delivered to every Progent customer by any Progent engineer. This database of trouble tickets and repairs is stored as a quickly retrievable proprietary knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists can find the most efficient solutions in the least time.

Online technical services offered by Progent to clients in Allentown Pennsylvania include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast recovery of vital files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the security and reliability of your IT network, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are asked to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time management reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center software to handle the particular needs of your corporation, or providing occasional online staff to supplement your in-house Help Desk Call Center group to handle unusually busy scenarios such as software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center team of veteran network professionals gives your clients in Allentown Pennsylvania quick access to an effective network service group with extensive background providing phone support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's policy is to solve rather than just report network problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center2, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Allentown Pennsylvania remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your environment so that your IT support is proactive and automated. By exposing emerging issues before they result in network outages, remote monitoring can ward off stressful and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a combination of operating systems.
How Your Allentown Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Allentown Pennsylvania, Progent's phone-based network support specialists can provide professional and affordable IT help whenever your organization has to have it. Over 20 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Allentown business deals with a regular freelance consultant or employs a full time IT staff that know how to deal with typical network problems, Progent's Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Allentown Pennsylvania
Progent's online help, Internet-based repair, network security expertise, and system management services offer offices in Allentown Pennsylvania the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk support and system management, Progent's professionals can deliver your business world class network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, refined support software, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the forefront of network service, performing a wide range of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to offer a unified solution for deploying and managing virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you migrate smoothly from older versions of Virtual Machine Manager, develop processes for creating and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public clouds, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the potential business benefits of the latest technologies like Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer world-class Hyper-V consulting and VMware vSphere expertise.

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    If you are a network engineer with system support experience, teaming with Progent and helping our clients will enhance your skills via collaboration with our team of motivated, high-output consulting experts. Progent's commitment to providing IT expertise and computer support to small and midsize businesses will offer you the opportunity to work in depth with decision makers and add tangibly to the success of exciting organizations. Also, Our virtual office environment offers the most advanced technology for remote support and wireless connectivity to allow you to come up with fast fixes when you take on mission-critical issues.

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