Immediate Online Help for Allentown Pennsylvania Computer Systems
Immediate Online Support for Allentown SystemsFor businesses in Allentown Pennsylvania, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value because they possess the real-world background and are equipped with the advanced tools needed to resolve most network issues quickly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves even more in indirect expenses by minimizing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast solutions somehow end up as major bills. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to connect to your environment without violating network security.

Progent's proven technical support database application includes comprehensive documentation of the support that Progent's clients have been provided. Progent's staff consultants have access to the records of support provided to each Progent customer by any engineer. This history of issues and repairs is structured as a quickly exploitable support knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best resolutions quickly.

Online support provided by Progent to businesses in Allentown Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or improving your established organization, selecting or customizing Help Desk software products to meet the particular requirements of your company, or adding temporary online staff to reinforce your existing Help Desk resources during demanding scenarios such as software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology consultants provides your clients in Allentown Pennsylvania immediate contact with a dependable support resource with substantial experience offering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a major enabler of company success, and Progent's policy is to solve and not just record IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting expertise and education in specific business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Allentown Pennsylvania online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, automated monitoring can avoid inconvenient and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a mix of operating systems.
How Your Allentown Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Allentown Pennsylvania, Progent's phone-based computer support engineers can provide professional and cost-effective system support the instant your business needs it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Allentown company works with a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to deal with sudden network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Allentown Pennsylvania
Progent's online technical help services enable your Allentown company to have the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Allentown Pennsylvania, nearby computer service providers, whether represented by outside consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, IT crises sometimes spring up when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual service personnel. In these instances, Progent's online service experts offer an easy, fast, and budget-friendly solution to augment your local resources and to transfer valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly rely on individual freelance service providers. While independent consultants have less internal costs than larger support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to wait for help during an IT crisis. As your network grows, system downtime and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your network remains available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, stability and expandability issues can hinder the success of the business. These badly built environments require proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a network architecture that can offer the stable foundation to handle vital business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations need advice and technical education to negotiate an increasingly complex array of product alternatives available for promoting business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad range of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

An index of content::

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    Progent's business climate will allow you to become a better consultant by improving your information technology knowledge and boosting the satisfaction of your clients. Progent makes good on this promise by recruiting the best consulting talent for you to operate with, providing an advanced system architecture, using proprietary software utilities to enable the highest level of support, and by streamlining our business models for attracting and retaining clients.

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    Progent's engineers can provide a variety of network consulting services to assist companies of any size to deploy, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or smartphones based on Windows 8.1. For enterprise customers, Progent's experienced project management consultants can help design and configure testing environments to assess Windows 8.1 and develop and manage Windows 8.1 deployment plans following industry best practices.

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    Progentís Microsoft certified professionals offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can protect your IT network from attack by external and internal threats. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to detect many threats that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through experienced design and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can assist you to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent's ProSight Virtual hosting services provide small businesses a range of advantages such as reduced capital costs, savings on operational expense, better management focus, world-class protection, greater availability, and business continuity.

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    Check Point Sandboxing Technology Consulting

    Progent's Check Point Software consultants can show you how to select and configure Check Point Firewall and VPN software and hardware based on Check Point's security platform to offer an affordable and efficient security solution for your information network. Progent can also show you how to configure other Check Point products including Check Point ZoneAlarm and Check Point Power-1 firewalls with security solutions from other vendors and offer a single source for on-going network support, maintenance, education, and design expertise.

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    24/7/365 Exchange 2013 Unified messaging Information Technology Consulting

    Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces important new features as well as a revamped architecture. These enhancements favorably impact key IT areas including manageability, availability, security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, design a cost-effective validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.

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    ProSight DPS Hybrid Cloud Backup Services Online Help

    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data.

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  • Comprehensive Event Management Consultant Services Microsoft System Center Operations Manager Consultant
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    Progentís Microsoft certified consultants provide a range of support services for Dynamics GP. Microsoft Dynamics GP is a financial and ERP solution built, like all Microsoft financial solutions, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and configure, and with its modular approach you can purchase only the capability you currently require, with the ability to expand users and increase capabilities in the future. Progentís Microsoft Dynamics GP support engineers can show you how to deploy, customize and manage the latest version of Microsoft Dynamics GP or upgrade efficiently from an older release.

  • Consultant Azure and SharePoint integration Azure cloud migration Coding

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    Hyper-V 3.0 Virtual On-site Support

    Progent's Microsoft-certified professionals can help you evaluate the potential benefits of Hyper-V-based virtualization for your business, conduct pilot installations to verify Hyper-V's compatibility with your production software, assess your network and server architecture for optimal performance with virtualization technology, help you in moving to Microsoft Windows Server 2008 and configuring Windows Hyper-V, train your network management staff to track and manage Hyper-V, provide world-class consulting support for improving the protection of your virtual servers, establish and test disaster recovery processes that maximize system availability, and provide ongoing consulting and maintenance including low-cost online troubleshooting and turn-key Help Desk services.

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    Setup and Support Help Desk Process

    The Help Desk Call Center support delivery model used by Progent gives small organizations an effective option to reliance on independent consultants by offering broad technical knowledge accessible to numerous support groups, optional round-the-clock availability of emergency assistance, escalation capability to world-class experts for solving even the most intractable issues, support consistency and reliability, prompt follow-up overseen by veteran service administrators, a variety of easy-to-use ways for initiating service tasks, and a high level of process visibility enabled by ticket updates and available via a web-based portal.

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    Largest Microsoft Office SharePoint Server 2007 Integration

    Progent's Microsoft-certified consultants can help you rationalize the business justification for implementing Microsoft SharePoint Server 2007, advise you on the most appropriate version of SharePoint Server for your circumstances, offer configuration and deployment services, assist you to install MS SQL Server as a supporting database manager, improve your network infrastructure, integrate your off-the-shelf and custom application software to operate with SharePoint Server 2007, develop a company-wide security plan that includes portal technology, and deliver maintenance and Help Desk support.

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    Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 experts can assist you to design, install, and manage an implementation of Forefront TMG or ISA Server 2006 on your information system that provides the firewall security, performance and manageability that your company needs.

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    Exchange Server 2016 Migration Planning Computer Consultants

    Progent can assist you in any and all facets of your migration to Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring HLB for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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    Microsoft GP/Great Plains Integration Services

    Progent can show you how to prepare and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your security, enhance your analytics, take full advantage of Microsoft Office integration, and minimize business interruption by creating and following a smart migration plan. Progent can also help train new Dynamics GP users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains.

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    Progent's Cisco CCIE wireless infrastructure experts offer online or on-premises configuration and troubleshooting support to assist you to design, configure, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your wireless ecosystem with your wired network and cloud-based resources to create a seamless enterprise connectivity solution that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet wireless APs to accommodate your unique workplace layout, construction, and expected workloads.

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    Progentís Microsoft-certified consultants can help your organization to enhance your servers and/or workstations from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of upgrading to 64-bit computing, plan an efficient upgrade process that reduces operational disruptions, and offer inexpensive, expert online help to aid you to configure 64-bit software and applications on your current computers.

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    SQL Server 2005 delivers powerful, standardized tools to IT experts as well as to information workers, lessening the difficulty of creating, integrating, administering, and accessing company information and database applications on platforms ranging from mobile devices to corporate information networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and wide knowledge in planning and building data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Remote Server Management Cards Consultants

    Remote management cards offer network managers full control of a server without the requirement for an on-site visit. Through remote server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and manage a fault-tolerant company network that includes remote management cards and Progent can utilize these remote management cards to deliver efficient off-site technical help. Progent has experience with a variety of remote server management cards such as Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.

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  • Management Small Business Small Business Small Office Computer Consulting Services

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    Data Center Consultant Services

    Progent's Data Center professionals can show you how to identify fault-tolerant data centers that match the specific requirements of your company. High availability off-site data centers are particularly attractive to small organizations because of their affordability and simplified logistics in comparison to taking a do-it-yourself strategy. Trying to build an on-site data center that offers even a minimum degree of fault tolerance is too expensive for the majority of small companies. Progent is ready to show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by offering a full range of consulting and maintenance services.

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  • Microsoft Certified Partner Call Center Sharing Support and Help On-site Technical Support Extended Helpdesk
  • Microsoft Certified Partner Dynamics GP/Great Plains Integration Services Dynamics GP Accounting Outsourcing
  • Microsoft Certified Technical Support Services Microsoft Office Communications Server 2007 MS Office Communications Server Onsite Technical Support
  • Microsoft Desktop Information Technology Outsourcing Group IT Consulting Group Microsoft Mac and Linux Desktop
  • Microsoft Dynamics NAV Integration Support Retail Management System Technology Consulting

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    8540 wireless controller Network Engineer

    Progent can help you to deploy Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.

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    Specialists Exchange Server Hosting

    Progent's Exchange Hosting Support Services provide an enterprise-class data center that features backed-up power and environmental control systems, 24x7 staffed security and operations center, plus failover connections to Internet backbone service companies. Hosted Microsoft Exchange servers are configured as virtual servers for high availability, smooth expandability, and rapid restoration. Progent's services feature integration with your business network, connectivity with handheld communication devices, continual tracking of performance and network security, spam and virus filtering, security update and service pack control, Helpdesk support, daily data backup, and full messaging management services.

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  • Microsoft Exchange 2010 Migration Consultant Consultant Services Exchange Migration

  • CCDP Expert Certified Redundant Network On-site Technical Support
    CCIE Expert Certified Automatic Failover Technical Support

    Progent's Cisco-authorized network engineers can show you how to design an affordable, fault tolerant Internet configuration solution that can deliver non-stop Internet access through a broad array of fault tolerant Internet access technologies including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the latest techniques for fault tolerant Internet connectivity to implement an economical, fully redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet access.

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  • Microsoft Intune Migration Professional Microsoft Certified Partner Intune Conditional Access Consultant Services
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  • Microsoft SQL Server On-site Support Design and Installation Microsoft SQL Server
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  • Allentown-Lehigh Consulting Group
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  • Microsoft, Cisco and Security Certified Experts Amazon MWS Design Firms Coder Amazon MWS integration
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  • MySQL WorkBench Integration Companies MySQL DBA Services
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    Windows Server 2008 R2 Specialist

    Windows Server 2008 R2 features outstanding levels of performance, security, fault tolerance, expandability, and flexibility that improve output of on-site, remote, and mobile users. Progent's Microsoft-certified experts can provide affordable online engineering, troubleshooting, and education services to help your company to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial business value to your information system.

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  • Office SharePoint Server 2010 Engineer Technical Consultant Microsoft Office SharePoint Server 2010

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    Microsoft Dynamics GP Network Consultants

    Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management platform that unifies data and processes across your company, communicates seamlessly with other solutions, and connects workers, customers and vendors regardless of time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and online business services. Progent can show you how to set up and maintain a robust, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    Microsoft Configuration System Center 2016 Orchestrator

    Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix serious issues detected by System Center 2012 Operations Manager.

  • Online Technical Support High Availability Server Clustering High-Availability Failover Clustered Servers Technical Support
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    Ubiquiti UniFi Wave 2 WiFi access point Consultancy

    Progent can provide quick access to the skills of veteran wireless consultants who can assist organizations to determine the advantages of Ubiquiti UniFi wireless access points for your company and help you to design, deploy, maintain, and debug your UniFi wireless network. Progent can also carry out a wireless site survey to assist you to select, configure, and position UniFi Wi-Fi access points for optimal coverage and throughput.

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    Maryland Network Designers

    Progentís National Support Center offers nationwide remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified support professionals provide phone support and online direct computer access to troubleshoot and resolve network problems quickly and economically. The breadth of IT experience represented by Progent's team of nationwide service professionals makes it possible to escalate even the most difficult network issues to appropriate specialists as needed.

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    Progent offers the part-time services of a veteran CIO to provide a broad perspective to assist you pick and maintain network solutions to match your current situation and that can be a firm foundation for your growth. Progent's part-time CIO services provide financial advantages to organizations trying to optimize the benefits from their network investment but who are without the budget or unwilling to take on another high-level position to their full-time staff. Since Progent is vendor-agnostic, with a large staff of engineers certified to support all leading operating systems and networking technologies plus a broad selection and application software, Progent is in a unique position to offer unbiased recommendations as well as expert technical support for building and maintaining IT solutions that match the special needs of your business.

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    SQL Server 2014 Disaster Recovery Specialists

    Microsoft SQL Server 2014 includes significant improvements in key areas including performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates seamlessly with all types of applications including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite services including planning, deployment, management, remediation, and software development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 investment.

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    Progentís professionals provide expertise in a variety of technologies relevant to mobile connectivity including system architecture, Activesync, wireless security, mobile email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's Microsoft and Cisco certified professionals can save your company time and expense by applying their wireless background to show you how to choose and configure wireless connectivity solutions that fit the needs of your company. Progent can also tune your IT architecture so that mobile handhelds perform better.

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    Progent can assist your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to SCCM 2012 from an older change management solution or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing IT requirements. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by providing expertise with associated Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    SCDPM 2012 Backup and Recovery Help and Support

    Progent's Microsoft-certified consultants can provide online or in-person support to help organizations of any size to plan, deploy, manage, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older versions of Data Protection Manager or from another backup platform, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing especially stubborn issues, or comprehensive project management support. Progent can also assist you to design Data Protection Manager into an enterprise-class disaster recovery plan.

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    Progent is looking for a variety of full-time workers including solutions-driven MCSEs; network experts with Cisco CCDP or CCIE certification; and specialists in fault-tolerant system architecture with experience in mobile connectivity, wireless integration, high-availability environments, business continuity planning, data protection, and virtual servers. Progent is also looking for workstation support experts, remote troubleshooting specialists, and CISSP or CISA accredited security consultants. We are also looking for veteran managers able to operate effectively in Progent's dynamic, virtual office environment. Progent contracts independent consultants who have in-depth expertise and field experience in crucial IT topics beyond Progent's main service focus. Our Experts Team includes independent consultants who can provide consulting and development support for line-of-business solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess deep expertise with non-Microsoft operating systems such as Linux, Apple OS, or Sun, or offer expert help in technologies like telecom, web development, EDI, eCommerce, or dbm programming. Freelance contractors certified by us cooperate with our full-time consultants to provide end-to-end solutions for small and midsize company networks.

  • Specialist Microsoft Exchange Exchange 2000 Server Network Consultant
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  • Urgent ProSight Virtual Hosting Specialist Professionals Private Cloud Hosting for Virtual Data Centers

  • Emergency Support and Setup Microsoft Windows 2003
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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft integration, assures you success in selecting the version and set up of Windows 2003 Server that matches most closely with your company's strategy. Progent can also assist you with planning, deploying, administering and troubleshooting powerful information technology solutions based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Windows NT.

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    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information.

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  • Virtual Machine Hosting Consultancy Private Clouds for Small Businesses Engineer

  • Award Winning Altaro VM Backup Management Support and Help
    Biggest Altaro VM Backup Deduplication IT Consulting

    Altaro VM Backup software provides small and mid-size businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Top features include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for individual files and emails, support for Windows Server CSV and vCenter for managing large-scale environments, and the ability to leverage Microsoft VSS technology to back up online VMs without downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.

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  • Juniper SSG Firewall Security Auditor
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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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  • Windows 2000 Server Technical Consultant Windows 2000 Server IT Consultants
  • Windows Server 2016 Small Business Computer Consultant Allentown, Lehigh County 24-Hour Windows 2008 Server Online Consulting
  • Word 2016 Small Office Network Consulting Expert Microsoft Certified Office 365 Migratione Server Setup

  • Juniper J6350 Router Evaluation
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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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