Immediate Remote Troubleshooting for Allentown Pennsylvania Computer Systems
Fast Remote Consulting for Allentown NetworksFor organizations in Allentown Pennsylvania, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they have the practical background and are equipped with the advanced technology needed to solve most information system issues quickly. This reduces direct expenses because service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick solutions manage to turn into major tabs. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote technical support and repair for information systems of any size. Progent's online support team can communicate with your company's computer system without compromising system security.

Progent's proven customer support database system keeps detailed records describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help rendered to every Progent customer by every Progent engineer. This database of issues and fixes is stored as a readily retrievable internal database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' internal engineering staff so Progent's remote consulting experts can find the most efficient solutions quickly.

Remote technical services provided by Progent to businesses in Allentown Pennsylvania include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk or enhancing your current one, selecting or enhancing Call Center application software to meet the particular demands of your business, or adding temporary phone support personnel to work with your internal Help Desk team to deal with demanding scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your customers in Allentown Pennsylvania immediate contact with a reliable support resource with extensive background offering telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key driver of company performance, and Progent's intent is to fix instead of simply annotate IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Allentown Pennsylvania online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize SCOM to accommodate your business so your computer support is proactive and automated. By uncovering looming trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive network failures. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of OS platforms.
How Your Allentown Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Allentown Pennsylvania, Progent's phone-based network support specialists are ready to provide professional and economical system support whenever your company has to have it. More than 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Allentown organization relies on a local independent support technician or maintains an in-house organization that know how to deal with ordinary network problems, Progent's Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected network emergencies or particularly tough integration problems.

Details of Progent's Remote Computer Support for Allentown Pennsylvania
Progent's phone support, remote repair, network security expertise, and network administration services give companies in Allentown Pennsylvania unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the front lines of network service, performing a wide range of IT tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



An index of content::

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    Help and Support Meraki MR45 Access Point

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    Cisco's Catalyst wireless controllers streamline the management of Wi-Fi LANs by unifying the provisioning and control of wireless access points, optimizing wireless throughput by limiting the effect of RF congestion, enhancing wireless availability with rapid auto-failover, and strengthening data security by detecting threats and filtering traffic content based on user type and locale. Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's latest Wi-Fi controller solutions.

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    Consulting for IT Service Providers Integration

    Progent's Support Program for IT Service Firms lets you use Progent's information technology experts under your own brand as a transparent extension of your network services staff.

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    Urgent Services Microsoft Windows Server 2008 R2

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    Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to assist you to design, install, manage and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.

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