Fast Remote Technical Support for Allentown Pennsylvania Information Networks
Urgent Remote Technical Support for Allentown SystemsFor companies located in Allentown Pennsylvania, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve the majority of information system problems quickly. This reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into big bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized technologies and field-proven processes which permit the highest degree of effectiveness for remote help and repair for IT networks of any size. Progent's online support team can access your company's environment remotely without compromising network security.

Progent's proven service reporting application includes comprehensive documentation for all support that Progent's clients have been provided. Progent's staff consultants have access to the details of support delivered to every Progent client by every Progent consultant. This history of anomalies and fixes is organized as an easily searchable internal database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the best resolutions in the least time.

Remote technical services available from Progent to companies in Allentown Pennsylvania include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by offering an environment for performing common tedious jobs. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your specified IT management personnel and your Progent technical consultant so emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting utilities created to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable transparent backup and rapid recovery of important files, apps, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or application glitches. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and give your password you are requested to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your in-house network support organization. User interaction with the Service Desk, delivery of support services, issue escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your internal network support group, by Progent's team, or a mix of the two. You have complete flexibility to extend or shrink your share of support work as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and training. To find out more about ProSight Shared Support, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Allentown Pennsylvania immediate communication with an effective technical support resource with years of background providing phone support and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk perception as a solid driver of company efficiency, and Progent's goal is to solve instead of just track technical problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Allentown Pennsylvania online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By anticipating looming problems before they cause crashes, remote monitoring can head off stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a variety of platforms.
How Your Allentown Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Allentown Pennsylvania, Progent's phone-based network support specialists are ready to provide professional and economical IT help the instant your company requires it. Over 20 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Allentown company has a regular freelance consultant or maintains an in-house organization that know how to handle the majority of network issues, Progent's Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to address unexpected system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Allentown Pennsylvania
Progent's online IT consulting services allow your Allentown company to realize the advantages of timely, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will derive greater business worth by being more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most companies in Allentown Pennsylvania, local computer service providers, whether represented by freelance consultants or a full-time IT staff, can handle typical technical issues. However, major troubles can occur when local resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals offer an easy, quick, and economical solution to supplement your local help and to pass on valuable knowledge to improve your ability to handle future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly depend on independent freelance service providers. Although independent service people have less internal costs than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback help may force your business to wait for help during an IT crisis. As your company expands, system downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve service expertise to insure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the success of the business. These poorly designed environments need proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle critical business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations need advice and technical education to navigate through an increasingly complicated array of technology alternatives capable of promoting business growth and improving productivity. Businesses do not need a network engineer who is attempting to resell a certain vendor's technology. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine needs of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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