Fast and Affordable Remote Technical Support for Allentown Pennsylvania Computer Networks
For organizations in Allentown Pennsylvania, Progent provides online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.
Progent's remote support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools necessary to solve most information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with situations where quick fixes somehow end up as substantial invoices. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies which ensure the maximum degree of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to link to your environment remotely without violating network security.
Progent's proven technical support database application includes detailed histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support provided to every Progent customer by every consultant. This database of problems and repairs is stored as a conveniently retrievable support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft open up other vast technical support databases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists can determine the best solutions promptly.
Online support services provided by Progent to customers in Allentown Pennsylvania include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop services to assist you business to install, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn problems associated with network infrastructure design, integration, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their broad expertise permits them to fix problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your environment by means of advanced on-line troubleshooting technology to provide efficient, secure, and economical analysis and repair.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure appliances. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving problems within UNIX/Linux systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Allentown Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center software products to address the special requirements of your business, or providing occasional phone support staff to work with your internal Help Desk Call Center resources during unusually busy scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran network experts offers your workers in Allentown Pennsylvania fast contact with an effective network service resource with years of background delivering phone help and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's target is to fix rather than just record network problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team offers online advanced engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Allentown Pennsylvania online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your network support is proactive and automated. By uncovering possible problems before they result in crashes, proactive monitoring can avoid inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by multiple operating systems.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Allentown Pennsylvania, Progent's online network support specialists can deliver effective and cost-effective system help the moment your business requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Allentown company deals with a regular independent support technician or maintains an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to solve sudden system emergencies or particularly complex integration problems.
Advantages of Progent's IT Support for Businesses in Allentown Pennsylvania
Progent's remote support services enable your Allentown organization to realize the benefits of immediate, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:
- Seamless virtual extension of your on-site IT resources
With most businesses in Allentown Pennsylvania, local computer service providers, whether represented by independent consultants or an internal IT staff, can solve the majority of technical issues. However, IT crises sometimes strike when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service experts give you an easy, quick, and affordable solution to augment your local resources and to pass on useful information to increase your capability to resolve future issues in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller businesses often depend on individual freelance service providers. While independent service people have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your IT system remains available.
- Create a Solid Basis for Seamless Expansion
Companies often begin with an information architecture created on a modest budget. Lacking a scalable framework, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly built environments require careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a system infrastructure able to offer the stable foundation to handle critical business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller companies need advice and technical training to negotiate an ever more complex array of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT consulting with the real interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of IT service, executing a wide variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to every customer. The discipline of documenting and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.