Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business data. Progent offers Alpharetta, Georgia companies the services of BlackBerry-premier professionals who can assist companies to maintain existing BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the sophistication of small business networks has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, effective deployment and maintenance of BlackBerry solutions has grown more challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses often resort to external consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry environments economically and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, combined with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for integrating BlackBerry technology productively into their business information network.

Progent's experts can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, set up streamlined management tools to help you track and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and safely.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
678-436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
404-537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
678-899-6420 Sandy Springs Network Support Services


Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and support of BlackBerry devices, offering a centralized platform for handling key jobs like smartphone deployment, upgrades, and deactivation while also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange, Groupwise, or Lotus email platforms and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server includes a variety of security options starting with automatic data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great flexibility in selecting levels of protection to meet the specific needs of your company's network. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them remotely. Examples of these wirelessly selectable security features include:

  • Disable a device
  • Erase information from a lost BlackBerry device
  • Disable Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry BES Server also offers flexibility in selecting ways to keep BlackBerry users from loading or executing unsecure or unauthorized applications. Progent can assist you to choose protective processes like:

  • Specify exactly which applications are permitted on the device
  • Prevent external software from allocating non-volatile memory on the BlackBerry smartphone
  • Select what resources third-party software can access on the BlackBerry smartphone
  • Limit the types of access external applications running on the smartphone can initialize
  • Block all external software from being loaded or executed on the BlackBerry smartphone

Professional RIM BlackBerry Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible by phone to provide prompt technical help to businesses in the Alpharetta area or throughout the state of Georgia. Progent's seasoned remote technical support experts have helped businesses resolve network issues and reduce support expenses in each state in the U.S. and established a substantial base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers remote help for a broad selection of issues related to RIM BlackBerry products including synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help you to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and delete BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, configure permissions, install the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs analysis, solution architecture, roll-out planning and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to create a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and physical components match your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions about options for software versions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry consultant can help your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security specialists to perform network-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Professional
If you wish to get in touch with Progent about professional support for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.