Consulting Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most popular solutions for achieving mobile connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent offers Alpharetta, Georgia companies support from BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry environments or migrate efficiently to a modern mobile solution.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has become the standard for companies of all sizes, effective deployment and support of RIM BlackBerry solutions has grown more challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small businesses often resort to external consulting professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry environments affordably and effectively, dispensing with the necessity for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of experience, combined with Progent's efficient online support model, provides small businesses an affordable solution for incorporating BlackBerry technology productively into their IT network.

Progent's consultants can assist you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, set up easy-to-use management tools so you can track and control BlackBerry devices across your company, define security policies that are right for your company, customize wireless software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures so that it can be recovered rapidly and safely.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services


Consulting and Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry smartphones, offering a centralized solution for handling key jobs such as smartphone deployment, updates, and retirement and offering a strong infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent communication between Exchange Server, Groupwise, or Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry BES Server offers a variety of security options starting with automatic data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent flexibility in adjusting degrees of protection to match the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and activate them wirelessly. Examples of these wirelessly selectable security features include:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malware

BES Server also provides versatility in determining how to prevent BlackBerry users from installing or executing unsafe or unauthorized applications. Progent can assist you to choose protective techniques such as:

  • List exactly what applications are permitted on the device
  • Prevent third-party applications from allocating persistent storage on the device
  • Select what resources third-party programs can use on the smartphone
  • Restrict the types of connections external applications running on the BlackBerry device can establish
  • Prevent all third-party software from being installed or executed on the device

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to architecting wireless productivity solutions built around BlackBerry BES Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs analysis, system architecture, installation strategy and execution, performance optimization, configuration of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a wireless solution that meets your IT budget and supports your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which administration model and equipment meet your needs, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning alternatives for software versions, processors and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry expert can assist your company to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security specialists to perform network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, control Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to contact Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



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    Progent offers clients access to consultants who have earned some of the computer industry's most prestigious credentials. Progent believes that customers have the right to be sure that their IT support providers have accredited testing as well as extensive real-world backgrounds so that Progent's customers can use Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts brings priority for significantly superior vendor help than is available to non-certified consultants, allowing Progent to offer customers a better level of computer service. In addition, major certifications such as CISM or CISSP for IT security can aid corporate clients to demonstrate compliance with regulatory requirements by using the services of recognized IT professionals.

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    Exchange 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important new features as well as a redesigned structure. These enhancements favorably impact vital IT areas such as manageability, availability, security and compliance, cost of ownership, teamwork, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and support and management services for Exchange 2013.

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    Microsoft Systems Management Server provides added functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs lower the overall administrative costs of managing and deploying software by making it simpler to copy system images, control mobile devices, and run management tools. In addition to advising you about ways to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT projects that cover areas that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can minimize cost and reduce business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can help you develop sensible processes and policies to manage handheld computers and intelligent portable communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security plan that includes standards, processes and technologies to keep your IT computer system protected.

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