Consulting and Technical Support for BlackBerry Technology
BlackBerry ConsultantsBlackBerry mobile smartphones were once among the most successful products for achieving mobile connectivity to email, calendars, web programs, and other critical business information. Progent offers Alpharetta, Georgia companies support from BlackBerry-certified consultants who can assist organizations to manage their BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the complexity of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the standard for organizations regardless of size, effective deployment and support of BlackBerry technology has grown increasingly difficult. To handle areas such as security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations frequently resort to outside consulting professionals who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to plan, administer, and repair BlackBerry environments affordably and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's proven remote service delivery model, provides small companies an economical alternative for incorporating RIM BlackBerry technology productively into their information system.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use management utilities so you can track and support BlackBerry smartphones across your company, recommend security policies that are right for your business, develop custom wireless software, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services


Consulting Help for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, providing a single solution for handling critical tasks like device installation, updates, and retirement while also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange, Novell GroupWise, or Lotus Domino email servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server features a wealth of data protection capabilities starting with automatic encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting degrees of protection to match the specific requirements of your mobile environment. Progent's BlackBerry certified engineers can assist you to select powerful security features and enable them remotely. Examples of these over-the-air configurable security settings include:

  • Lock down a smartphone
  • Erase information from a lost or stolen device
  • Lock out Bluetooth
  • Activate built-in defenses against malicious attacks

BES Server also provides versatility in selecting mechanisms to prevent users from installing or running unsafe or prohibited applications. Progent can help you to select blocking processes like:

  • Specify exactly which programs are allowed on the device
  • Block third-party programs from allocating persistent storage on the smartphone
  • Select what resources third-party programs can use on the BlackBerry smartphone
  • Limit the kinds of connections external software running on the device can establish
  • Prevent all third-party software from being loaded or executed on the BlackBerry device

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and document a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network needs analysis, solution architecture, installation strategy and execution, performance tuning, configuration of a high-availability environment, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry Enterprise Server, help you to determine which administration approach and equipment match your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry consultant can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry engineer has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Qualified Specialist
To ask Progent about professional support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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    Cisco's Small Business 100, 300 and 500 series of APs are Linux-powered devices intended as value-priced wireless solutions for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure experts offer online or on-premises integration and troubleshooting services to assist you to plan, configure, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi AP environments of any size or topology.

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    Progent's Cisco certified networking consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Progentís Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web-based technology for intelligently connecting people, groups and information. SharePoint provides a central spot for your employees or customers to access, manage, share and manipulate useful data, files, and software and to interact with other people. Microsoft SharePoint enables faster and better decisions, more efficient sharing across teams and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the information theyíve created in a way that makes data convenient to locate, download and apply. Progent's certified SharePoint consultants can help your organization to support your current SharePoint environment or upgrade to the current release of SharePoint.

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    Progent can provide fast and affordable remote access to an authorized Oracle database administration consultant or an Oracle application programmer. Progent offers advanced DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, build, update, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Streams replication tools and ASM file/volume manager.

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    Progent can help your company to plan and execute an efficient migration from a UNIX-powered information system to a network powered by Windows and capable of running Microsoft's popular office productivity suites, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to guard your information and minimize productivity discontinuity by designing an effective migration strategy that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of existing infrastructure, migration planning and testing, Exchange migration expertise, information and application transition, and processor and storage migration and economization.

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    Progent's Microsoft-certified consultants can provide affordable remote support and development services to assist your business to design, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document management applications, wikis, data marts, business information systems, enterprise search, workflows, and other tools to promote and improve collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's popular desktop programs including Excel, Word, Outlook, and Visio. Progent can assist you to migrate from earlier releases of SharePoint or move a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 environment.

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    Progent's ProSight portfolio of managed services are geared to provide organizations who maintain minimal internal network administration and support teams with low-cost help from world-class management platforms and consulting expertise. Benefits of the ProSight catalog of managed IT services include flat-rate IT maintenance expenses, automation of common management tasks, continual adoption of new technology, graceful transition from older technology to current solutions, close fit between information technology with strategic goals, access to seasoned network consultants, and allowing management to focus on business issues instead of fast-evolving computer technology.

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    E-Mail Guard is Progent's affordable antispam and anti-virus managed service that offers small companies world-class protection from spam, viruses, DHA attacks, and other varieties of email-borne attacks on computer networks. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive library of web-managed anti-spam and virus defense services that stop email assaults before they can breech the corporate firewall. Perimeter Manager also lets administrators track and manage their email application, regardless of server vendor, hardware type, or data center location.

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    Progent's Microsoft-certified consultants can provide online or in-person support to assist businesses of all sizes to plan, deploy, manage, and repair a backup/restore solution built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of Data Protection Manager or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for resolving particularly stubborn issues, or comprehensive project management support. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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    The Certified Information Systems Auditor credential is a recognized achievement that indicates expertise in network security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has candidates pass a comprehensive test administered by the ISACA international professional association. Progent offers the services of a CISA-Certified network security audit consultant trained to help companies in the fields of information systems audit process, IT governance, network assets and infrastructure ROI, IT service delivery, safeguarding of information resources, and disaster recovery planning.

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    Remote continuous monitoring, automated alarms, and actionable analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of any size can get a level of protection that was once reserved for enterprises. Progent can provide several RMM solutions available as economical services designed to assist your company to detect and resolve a most network problems before they can disrupt your business.

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    Progent can provide expert support for each phase of your Exchange Server 2010 migration with services that include end-to-end project management, site analysis, project planning, specification of all new software and equipment needed, suggested vendor sourcing, system testing at client site or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the old system, and training for customer's IT group and users.

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    System Center Configuration Manager automates application and device provisioning at scale, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health monitoring, allows secure self service, and offers a common control mechanism for administering multi-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can assist you with any facet of designing, implementing, using and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.

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    Progent's consultants can provide remote and onsite expertise for organizations of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to plan an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can assist you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified control of modern cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and carry out a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's security services to build and centrally manage network ecosystems that span local offices, data centers, and cloud resources.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and onsite consulting, software development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers design and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a seamless intranet solution.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to deploy, administer, and debug Cisco Small Business Wireless APs.

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    By using virtual server technology, companies can operate many virtual machines on one actual server. Virtual server technology allows IT organizations to enjoy all the advantages of server isolation, while avoiding the expense associated with purchasing additional server hardware. Virtualization is the critical technology behind private clouds, which provide important advantages such as lowering the costs of hardware, facilities, and management while enhancing data protection, network reliability, and disaster recovery. Other key server management technologies are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management consultants can help you with all aspects of server virtualization and administration to enable your business to cut expenses and conserve time.

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