Consulting Support for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time among the most successful products for maintaining anytime-anywhere access to messaging, scheduling, web programs, and other critical business data. Progent offers Alpharetta, Georgia companies the expertise of BlackBerry-certified experts who can help organizations to maintain existing BlackBerry deployments or transition smoothly to a modern mobile platform.

As the sophistication of small company IT technology has increased, and as the need for world-class security, dependability, and recoverability has grown to be the standard for organizations regardless of size, effective integration and support of BlackBerry technology has become more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small businesses often turn to external support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's proven online support model, gives small companies an economical alternative for incorporating RIM BlackBerry technology productively into their IT network.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined administration utilities so you can track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, develop custom wireless software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services


Consulting Help for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software allows Exchange Server, Lotus Domino, or Groupwise clients to send and receive messages that stay encrypted in transit to provide optimum data protection. BlackBerry BES Server also streamlines a broad variety of crucial management jobs ranging from smartphone setup and updates to wireless security and high availability.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-premier consultants can assist you to utilize BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage user and group configurations with BES Server's vast selection of policies

Progent's BlackBerry-premier engineers can also assist you to utilize BlackBerry Enterprise Server to implement important procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BES Server's high-availability architecture using virtualization
  • Install BlackBerry devices wirelessly
  • Set specialized management roles
  • Monitor and analyze the overall health of your solution

Progent's Online BlackBerry-certified Technical Support is Quick and Economical
For businesses in Alpharetta, Georgia who want fast and economical access to a qualified RIM BlackBerry consultant, Progent delivers effective online assistance from a seasoned network support staff who have delivered IT solutions to companies in each state in the country. (Refer to Progent's client testimonials.)

Remote support avoids travel expense and allows consultants to solve problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry solutions and offer expert support in areas such as troubleshooting synchronization issues, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified service professionals can also assist your business to resolve a broad range of problems concerning synchronization, device recognition, messaging reconciliation, web access, wireless connectivity, IM, PC application installation, and Desktop Redirector.

As a leader in delivering nationwide online consulting services for small office networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support costs at a minimum and, by solving issues quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks including resolving enterprise activation problems, adding and removing BlackBerry device users, activating passwords, implementing wireless program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to select and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and delete BlackBerry device users on Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about consulting expertise for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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    Microsoft Virtual Server, run on the Microsoft Windows Server operating system and based on technology originally developed by Connectix, provides the performance necessary to carry out hardware reduction, software upgrade, and server quarantine tasks through virtualization technology in an enterprise-ready IT network with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server at companies wishing to improve ROI in software programming and piloting, upgrading from legacy mission-critical software, and hardware consolidation. Progent's professional Virtual Server experts can help your company to assess and integrate Microsoft Virtual Server.

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    Server growth puts pressure on network budgets and management resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of servers and quicker ROI, more efficient utilization of physical computers, simplified operations, increased network uptime, and easier management. Common uses for virtual servers include hardware consolidation, economical hosts for mission-critical legacy applications based on outdated operating systems, and inexpensive isolation of program development or evaluation systems from production systems.

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