Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to work its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a penetration and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware can make within a target's network, the longer it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Alpharetta metro area to locate and quarantine breached devices and protect undamaged assets from being penetrated.
If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Alpharetta
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores and backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers demand an additional settlement in exchange for not publishing this information on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big problem according to the sensitivity of the stolen information.
The restoration process subsequent to ransomware penetration involves several crucial stages, the majority of which can be performed in parallel if the response team has a sufficient number of members with the required skill sets.
- Containment: This urgent initial response involves arresting the lateral spread of the attack within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include cutting off infected endpoints from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the IT system to a basic acceptable level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and secure remote access. Progent's recovery team uses state-of-the-art collaboration platforms to organize the complex recovery effort. Progent understands the importance of working quickly, tirelessly, and in unison with a customer's management and network support staff to prioritize activity and to put essential resources back online as fast as feasible.
- Data restoration: The effort necessary to recover data impacted by a ransomware assault varies according to the condition of the network, the number of files that are encrypted, and what recovery methods are required. Ransomware assaults can take down critical databases which, if not gracefully closed, may need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators.
- Deploying modern antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus technology implemented by many of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By providing in-line malware blocking, identification, containment, repair and forensics in one integrated platform, Progent's ASM reduces total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if there is one. Services consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; building a clean environment; mapping and connecting drives to match exactly their pre-attack state; and recovering physical and virtual devices and software services.
- Forensics: This process is aimed at discovering the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware attack travelled within the network helps your IT staff to evaluate the impact and highlights shortcomings in policies or work habits that need to be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is typically given a high priority by the insurance carrier. Since forensics can take time, it is critical that other important recovery processes such as operational continuity are executed in parallel. Progent maintains an extensive roster of IT and data security professionals with the skills required to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This breadth of skills gives Progent the ability to identify and integrate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them rapidly into an operational network. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting Services in Alpharetta
For ransomware cleanup consulting services in the Alpharetta metro area, call Progent at 800-462-8800 or go to Contact Progent.