Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support staff may take longer to recognize a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve within a victim's network, the longer it will require to restore basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Alpharetta metro area to identify and isolate breached servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Alpharetta
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom fee for the decryptors needed to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and hackers require an additional payment in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a big issue depending on the sensitivity of the stolen data.

The recovery process after a ransomware penetration involves several distinct stages, most of which can proceed concurrently if the response team has a sufficient number of members with the necessary experience.

  • Containment: This time-critical first response involves blocking the sideways progress of ransomware across your IT system. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities include isolating affected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable level of functionality with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and safe remote access management. Progent's recovery experts use advanced collaboration platforms to organize the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to get critical services back online as quickly as possible.
  • Data restoration: The work required to restore data impacted by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and what recovery techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line at the time of the attack. Progent's Altaro VM Backup consultants can help you to utilize immutability for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including root users. Immutable storage adds another level of protection and restoration ability in the event of a successful ransomware attack.
  • Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same anti-virus tools used by many of the world's biggest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, identification, mitigation, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance provider; establishing a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryption utility; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware assault's storyline across the targeted network from beginning to end. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to assess the damage and uncovers vulnerabilities in rules or work habits that should be corrected to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important recovery processes such as business continuity are executed concurrently. Progent maintains an extensive roster of information technology and cybersecurity professionals with the knowledge and experience required to perform activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP applications. This broad array of skills allows Progent to salvage and consolidate the surviving parts of your information system after a ransomware assault and reconstruct them rapidly into a viable system. Progent has worked with top insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Alpharetta
For ransomware recovery expertise in the Alpharetta area, phone Progent at 800-462-8800 or visit Contact Progent.



An index of content::

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  • Microsoft Server Consolidation Support
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    Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and based on software first developed by Connectix, provides the power needed to carry out server consolidation, software migration, and server quarantine projects via virtualization techniques in an enterprise-class computing network with high expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at companies wishing to enhance operational efficiency in software development and testing, migration from outdated mission-critical applications, and hardware consolidation. Progent's skilled Virtual Server experts can assist your business to assess and integrate MS Virtual Server 2005.

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  • Catalyst 6500 Switch Online Technical Support
    Catalyst 2940 Switch Information Technology Consulting

    Progent's Cisco-certified CCIE consultants can assist you to set up, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and migrate smoothly from legacy switches to modern devices.

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  • NetApp MetroCluster Disk Pools Consultancy
    MetroCluster Switch Integration Specialists

    NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles apart from each other. Progent's team of seasoned network experts can help your business to plan, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical needs and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by delivering help with tasks like assigning disk pools and shelf IDs, arranging plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network, and testing your MetroCluster disaster recovery system to show adherence with information assurance standards and regulatory requirements.

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  • Engineer Microsoft T-SQL
    Application Consulting Microsoft SQL Server

    SQL Server 2005 delivers powerful, standardized tools to IT experts and information workers, reducing the complexity of creating, deploying, managing, and using enterprise data and database applications in environments ranging from handheld devices to corporate information systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and wide knowledge in designing and deploying information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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  • Wi-Fi IP phone integration Consulting Services On-site Support wireless VoIP phone integration
  • Windows 8.1 Work Folders Online Consulting Windows 8.1 Training Technology Consulting Services
  • Windows Server 2000 Migration Consulting Windows Server 2000 Migration
  • Windows Server 2012R2 Security Technical Consultant MCSE Expert Certified Windows Server 2012R2 upgrade Consulting Services

  • Emergency Technology Professional CISSP-ISSAP Security
    CISSP Certified Security Auditor Consultant Services

    Progent's CISSP-premier network security experts can assist businesses of all sizes with any facet of IT security. Progent can help implement efficient security systems that guard a small office from advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that support local, remote, and mobile users accessing IT resources spread across a mix of physical sites and various clouds.

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  • Wave 2 wireless controller IT Consulting
    Largest 5500 Wireless Controller Computer Consultants

    Cisco's Catalyst line of wireless controllers streamline the administration of wireless networks by unifying the provisioning and control of Wi-Fi APs, optimizing Wi-Fi throughput by reducing the effect of RF congestion, improving Wi-Fi uptime with rapid failover, and strengthening security by identifying cyber threats and filtering network traffic based on user class and locale. Progent can help your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.

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