Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a penetration and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a target's system, the more time it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist businesses in the Alpharetta area to locate and quarantine breached devices and protect undamaged assets from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Alpharetta
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate files and hackers require an extra settlement for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.

The restoration process after a ransomware attack has a number of crucial phases, the majority of which can proceed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical first step involves blocking the lateral progress of ransomware within your network. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine processes consist of cutting off affected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic useful degree of capability with the least delay. This process is usually the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and secure remote access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complicated recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to get essential services back online as quickly as possible.
  • Data restoration: The work required to recover files impacted by a ransomware assault varies according to the condition of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can take down pivotal databases which, if not gracefully closed, might have to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, undamaged OST files may have survived on staff PCs and notebooks that were not connected during the assault.
  • Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized companies the advantages of the identical anti-virus tools deployed by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, classification, containment, repair and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies management, and expedites recovery. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption tool; troubleshooting failed files; building a pristine environment; mapping and reconnecting datastores to match exactly their pre-attack condition; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of how a ransomware assault travelled within the network helps your IT staff to evaluate the damage and highlights weaknesses in security policies or work habits that need to be rectified to prevent future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is usually given a high priority by the insurance provider. Because forensics can be time consuming, it is vital that other important activities like business continuity are pursued in parallel. Progent has a large roster of IT and cybersecurity professionals with the skills required to perform the work of containment, operational resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your network following a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Alpharetta
For ransomware recovery expertise in the Alpharetta metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent provides customers the services of engineers who have earned some of the IT industry's most prized credentials. Progent believes that clients deserve to be sure that their computer service professionals have accredited testing as well as extensive practical field experience so that Progent's clients can use Progent's support with trust. Often, vendor certifications such as the CCIE brings priority for substantially better vendor support than is available to non-certified consultants, allowing Progent to offer clients a better class of computer service. In addition, recognized certifications such as CISSP or ISSEP for IT security can help corporate clients to show compliance with regulatory demands by using the assistance of recognized industry experts.

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    For large organizations, Progent can supplement in-house IT staffs by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the national or worldwide enterprise with branches, Progent can act as a seamless nearby supplement of corporate IT management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbanes Oxley conformance, project planning, and world-class support for multiple location office environments based on Enterprise Windows 2000. Progent can provide field engineers and technicians to assist with a campus move or office move, or a system architect to assist with building or using an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and repair a network-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the key 32-bit applications which you intend to retain as well as the new 64-bit versions of software you wish to run.

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    Progent offers support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall product that fits your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewalls.

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    Progent provides customers access to engineers who have earned some of the computer industry's most prized certifications. Progent thinks that clients have the right to know that their IT service providers have formal testing as well as extensive practical experience so that Progent's customers can use Progent's support with confidence. In many cases, vendor credentials such as the CCIE confers privileges for substantially superior vendor help than is available to non-certified consultants, allowing Progent to deliver customers a better level of computer service. In addition, major credentials such as CISSP or ISSEP for IT security can help corporate customers to demonstrate compliance with regulatory demands by using the services of accredited IT experts.

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    Cisco's Meraki MS line of access and aggregation switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified consultants offer affordable online expertise to help your company to design and deploy a productive network architecture based on Meraki switches, streamline network administration with Meraki's cloud-centric management tools, define policies to ensure security, create and validate a disaster recovery plan, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a cohesive networking solution.

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    Progentís Microsoft certified consultants offer small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver important applications quickly and automatically to appropriate users, reduce product expense and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by improving your awareness of vulnerability and by delivering targeted patches, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational costs by fully exploiting the management functions incorporated into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including program and appliance inventory.

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    Progent offers advanced online support services to help companies integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Azure hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

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    Progent can provide expert online support to help organizations connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine physical resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

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    By using virtual servers, companies can operate many virtual machines on one physical server. Virtualization technology allows IT organizations to enjoy all the benefits of server isolation, but without the costs associated with purchasing extra server equipment. Virtual servers are the enabling technology for building private clouds, which offer major benefits such as lowering the costs of capital equipment, facilities, and administration while improving data security, network reliability, and recoverability. Other important server management technologies are server monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management consultants can assist you with all aspects of server virtualization and administration to enable your business to cut expenses and conserve time.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks.

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    Nagios and MRTG are useful, Open Source monitoring utilities that run with the Linux OS and can be deployed to analyze UNIX/Linux environments, MS Windows networks, or mixed-platform situations where the Linux OS and MS Windows run side by side. Nagios allows network managers to monitor network services such as POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the traffic through SNMP network devices including servers, routers, and switches. Progent's network integration engineers can assist you to utilize both these utilities to streamline and repair your system.

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