Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT staff may be slower to recognize a break-in and are least able to organize a quick and coordinated response. The more lateral progress ransomware can make inside a victim's system, the more time it will require to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help organizations in the Alpharetta area to identify and isolate breached devices and guard undamaged resources from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Alpharetta
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration nearly impossible and basically knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and TAs require an extra ransom for not posting this information on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.

The restoration process after a ransomware breach has a number of crucial phases, most of which can proceed in parallel if the recovery workgroup has enough members with the necessary experience.

  • Quarantine: This urgent initial step requires arresting the sideways progress of the attack across your IT system. The longer a ransomware assault is allowed to run unrestricted, the longer and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes include isolating infected endpoint devices from the network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal useful degree of functionality with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and safe remote access management. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complex restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize activity and to get critical resources on line again as fast as feasible.
  • Data recovery: The effort required to recover files damaged by a ransomware attack varies according to the condition of the network, the number of files that are affected, and which recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to locate clean data. For instance, undamaged OST files may have survived on staff desktop computers and notebooks that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users.
  • Setting up modern AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the identical anti-virus technology deployed by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware blocking, identification, mitigation, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if any. Services include determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and operating the decryptor utility; troubleshooting failed files; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at learning the ransomware attack's storyline throughout the network from beginning to end. This history of the way a ransomware assault travelled within the network assists you to assess the damage and brings to light gaps in security policies or processes that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is usually given a high priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other key recovery processes like business resumption are performed in parallel. Progent has an extensive roster of IT and security experts with the skills required to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services across the United States for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and integrate the undamaged pieces of your network following a ransomware assault and rebuild them quickly into a functioning system. Progent has worked with leading cyber insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Alpharetta
For ransomware cleanup services in the Alpharetta area, phone Progent at 800-462-8800 or see Contact Progent.



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