Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a penetration and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a target's system, the more time it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist businesses in the Alpharetta area to locate and quarantine breached devices and protect undamaged assets from being compromised.
If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Alpharetta
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate files and hackers require an extra settlement for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.
The restoration process after a ransomware attack has a number of crucial phases, the majority of which can proceed concurrently if the recovery team has enough members with the necessary experience.
- Containment: This time-critical first step involves blocking the lateral progress of ransomware within your network. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine processes consist of cutting off affected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This involves restoring the IT system to a basic useful degree of capability with the least delay. This process is usually the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and secure remote access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complicated recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to get essential services back online as quickly as possible.
- Data restoration: The work required to recover files impacted by a ransomware assault varies according to the condition of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can take down pivotal databases which, if not gracefully closed, might have to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, undamaged OST files may have survived on staff PCs and notebooks that were not connected during the assault.
- Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized companies the advantages of the identical anti-virus tools deployed by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, classification, containment, repair and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies management, and expedites recovery. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption tool; troubleshooting failed files; building a pristine environment; mapping and reconnecting datastores to match exactly their pre-attack condition; and restoring physical and virtual devices and services.
- Forensic analysis: This activity is aimed at learning the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of how a ransomware assault travelled within the network helps your IT staff to evaluate the damage and highlights weaknesses in security policies or work habits that need to be rectified to prevent future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is usually given a high priority by the insurance provider. Because forensics can be time consuming, it is vital that other important activities like business continuity are pursued in parallel. Progent has a large roster of IT and cybersecurity professionals with the skills required to perform the work of containment, operational resumption, and data recovery without disrupting forensics.
Progent has delivered online and onsite IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your network following a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Services in Alpharetta
For ransomware recovery expertise in the Alpharetta metro area, phone Progent at 800-462-8800 or see Contact Progent.