Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may take longer to become aware of a penetration and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can manage inside a victim's system, the more time it will require to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can assist organizations in the Alpharetta area to locate and isolate breached devices and protect clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Alpharetta
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any accessible system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom payment for the decryption tools required to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an extra settlement for not posting this information on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a big issue depending on the nature of the stolen data.

The restoration process after a ransomware penetration has several distinct phases, most of which can be performed in parallel if the recovery team has enough members with the required skill sets.

  • Containment: This urgent initial response requires arresting the lateral spread of the attack within your network. The more time a ransomware attack is permitted to run unchecked, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Quarantine processes include isolating infected endpoint devices from the network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and safe endpoint access. Progent's ransomware recovery team uses advanced workgroup platforms to organize the complex recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and IT group to prioritize tasks and to get vital services on line again as fast as possible.
  • Data restoration: The work necessary to restore files impacted by a ransomware attack depends on the state of the systems, the number of files that are affected, and which restore methods are required. Ransomware assaults can destroy key databases which, if not properly shut down, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical applications depend on SQL Server. Often some detective work may be required to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were off line during the assault.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM gives small and mid-sized companies the benefits of the same AV tools used by some of the world's largest enterprises including Walmart, Citi, and NASDAQ. By providing real-time malware filtering, detection, mitigation, recovery and forensics in a single integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Services include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and using the decryptor tool; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of the way a ransomware assault travelled through the network helps you to evaluate the damage and brings to light shortcomings in rules or work habits that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is usually given a top priority by the insurance provider. Because forensics can be time consuming, it is vital that other key activities such as business continuity are performed concurrently. Progent maintains an extensive roster of IT and security professionals with the skills needed to perform the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of expertise allows Progent to salvage and integrate the surviving pieces of your information system after a ransomware attack and reconstruct them quickly into a viable network. Progent has worked with leading insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Alpharetta
For ransomware cleanup expertise in the Alpharetta metro area, call Progent at 800-462-8800 or go to Contact Progent.



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