Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support personnel are likely to be slower to recognize a break-in and are least able to organize a quick and coordinated response. The more lateral progress ransomware can make inside a victim's network, the more time it takes to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Alpharetta metro area to locate and quarantine breached servers and endpoints and guard clean resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Alpharetta
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also attempt to exfiltrate information and TAs demand an extra ransom for not publishing this information on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded information.

The recovery work subsequent to ransomware penetration involves several crucial stages, the majority of which can proceed concurrently if the recovery team has enough people with the required skill sets.

  • Quarantine: This urgent first response requires blocking the sideways progress of the attack within your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes include isolating affected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the network to a basic acceptable level of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and safe endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and IT staff to prioritize activity and to put essential resources back online as fast as possible.
  • Data recovery: The effort required to recover data damaged by a ransomware attack depends on the condition of the systems, how many files are encrypted, and what recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not properly closed, may have to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For instance, undamaged OST files may exist on staff desktop computers and notebooks that were off line during the ransomware attack.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus technology deployed by some of the world's largest enterprises such as Netflix, Visa, and Salesforce. By delivering in-line malware blocking, classification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; receiving, learning, and operating the decryption tool; debugging failed files; building a clean environment; mapping and connecting datastores to match exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed through the network assists your IT staff to assess the impact and uncovers weaknesses in security policies or work habits that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is commonly assigned a high priority by the insurance provider. Since forensics can be time consuming, it is vital that other key activities such as business continuity are performed in parallel. Progent has a large roster of IT and data security professionals with the knowledge and experience required to carry out activities for containment, business resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided online and onsite IT services across the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and integrate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them rapidly into an operational network. Progent has collaborated with top cyber insurance carriers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Alpharetta
For ransomware system recovery consulting in the Alpharetta area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core capabilities and international standards of performance that IT security managers are required to master. CISM provides business management the confidence that consultants who have qualified for their CISM credential possess the background and capability to provide efficient security management and support services.

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    Progent's Cisco-Premier network consultants provide experienced PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat security, and safe access services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and availability for business environments of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progent's Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.

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    Progent's Microsoft-certified professionals have 20 years of experience planning, installing, and maintaining messaging systems for businesses in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system features compliance, service continuity, easy access for off-site and wireless users, efficient management utilities, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003 Server, and Exchange 20000 Server. Progent can also assist small or medium companies to migrate to Exchange 2016 or MS Exchange 2013 Server.

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    Progent can provide cost-effective remote support to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.

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    Progent offers national urgent technical support and consulting services for businesses that run Solaris environments or whose information systems feature a mix of Solaris and Microsoft products. Online network consulting provides maximum leverage for your information technology dollar by extending client productivity and limiting the hours charged for network repair services. Sophisticated online access utilities and skilled service specialists and consultants allow Progent to handle most IT issues without wasting time and money by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a mix of telephone help and online access. Progent can put you in touch with Cisco CCIE network engineers and CISSP premier security professionals to help with the most difficult system problems.

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    The Helpdesk support delivery model used by Progent gives small and midsize businesses an affordable option to reliance on independent consultants by offering extensive technical knowledge accessible to multiple engineering teams, optional 24x7 access to urgent help, escalation capability to appropriate engineers for handling even the most complex issues, service consistency and reliability, quick follow-up enforced by veteran support administrators, a variety of easy-to-use techniques for initiating service jobs, plus excellent progress visibility enabled by trouble ticket tracking and available through a web portal.

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    Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and transmit messages, examine the Exchange global address list, import addresses, sync up appointments, and alert people to meetings with your Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also offers customized one-on-one Entourage training.

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    Progent's Cisco wireless VoIP phone configuration consultants can provide online and on-premises assistance to help your organization build and administer a Cisco Wi-Fi VoIP phone solution by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

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    Progent can provide the affordable services of online Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent include evaluation of your current bandwidth use, carrier and plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a different ISP and/or service arrangement. Network provisioning can include enhancing existing routers and switches and configuring additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol configurations.

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    Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2003 upgrade strategy that avoids productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-location upgrades, Progent has the background to finish your project quickly and economically. Progent's Exchange 2003 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.

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    Progent can assist your business to design an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.

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