In addition to providing rapid access to guidance from top-tier network consultants and subject matter experts to assist Alpharetta, Georgia businesses with discrete IT problems or strategic projects, Progent offers short-term staff augmentation to deal with more generalized assistance like desktop help, network management, and Help Desk call center services. Short-term staffing can help organizations to respond to expected or unplanned peaks in the need for network services, which may be caused by situations like mergers and acquisitions, data center relocation, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary staffing can also cover gaps left by the absence of in-house staff members due to scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services give organizations the ability to react to increases in demand for network personnel without dealing with the expense and hassle associated with identifying and hiring professional technical help and without the risk of adding to your in-house head count.

Key aspects of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned IT pros
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your full-time network support staff
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Close working relationship with a world-class, full-spectrum source for network support
Progent's Shared Help Desk Call Center Program
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation alternative that enables IT organizations to share the responsibilities of Call Center support seamlessly between their in-house IT staff and Progent's nationwide team of IT support experts. Working as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service alternative powered by the industry's leading shared professional services tool for streamlining, service requests, ticketing, assigning ownership, tracking progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT expertise for businesses throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Alpharetta, Georgia Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Alpharetta, Georgia organizations a wide array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary Staffing Services for Alpharetta, Georgia Organizations
To find out more about Progent's short-term supplemental staffing services for Alpharetta, Georgia companies, call 800-993-9400 or visit Contact Progent.