Besides offering rapid contact with top-tier network professionals and subject matter experts (SMEs) to assist Alpharetta, Georgia companies with specific technical problems or longer-term projects, Progent offers short-term staff augmentation to deliver more generalized assistance such as PC support, network administration, and Call Center response. On-demand staffing can help businesses to deal with anticipated or unplanned surges in demand for IT personnel, which may result from scenarios such as mergers and acquisitions, site moves, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids caused by the loss of full-time IT personnel due to vacations, health issues, termination, etc.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term staffing services give businesses the flexibility to respond to surges in demand for network services without being saddled with the expense and delays associated with reviewing and hiring reliable technical personnel and without the risk of increasing your in-house staff size.

Important features of Progent's temporary staff augmentation services include:

  • Rapid access to proven IT pros
  • Easy initiation, cessation, and re-engagement of services
  • Transparent augmentation of your full-time network support staff
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
  • Strong relationship with a world-class, full-spectrum source for IT expertise
Progent's Co-managed Help Desk Program
Progent's shared Call Center program is a proven on-going staff augmentation alternative that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their full-time IT staff and Progent's nationwide team of IT support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk program is a joint service alternative based on by the leading group professional services platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network expertise for businesses throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Alpharetta, Georgia Companies
Progent's nationwide roster of certified consultants can deliver Alpharetta, Georgia businesses a broad array of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Contact Progent for Temporary Staffing Services for Alpharetta, Georgia Organizations
To learn more details about Progent's short-term supplemental staffing services for Alpharetta, Georgia companies, call 800-993-9400 or visit Contact Progent.