Besides offering rapid access to top-tier IT consultants and subject matter experts to assist Alpharetta, Georgia businesses with discrete technical issues or strategic projects, Progent can provide short-term staff augmentation to deliver more broadly defined services like desktop help, network administration, and Help Desk call center services. Temporary staffing can help businesses to deal with anticipated or unplanned surges in demand for network personnel, which may result from scenarios such as company mergers, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also cover voids resulting from the loss of in-house staff members because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term staffing services offer organizations the versatility to respond to surges in demand for IT personnel without being saddled with the expense and hassle that come with identifying and hiring appropriate technical help and without the risk of adding to your full-time staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Rapid access to proven network pros
- Easy initiation, cessation, and resumption of services
- Transparent extension of your in-house network support staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Close relationship with a top-level, full-service source for network support
Progent's shared Help Desk Call Center service is a specialized on-going staff expansion option that enables IT organizations to divide the work of Call Center support seamlessly between their in-house network staff and Progent's nationwide team of IT support specialists. Working as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center program is a joint service alternative powered by the leading group professional services platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises network services for organizations of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Alpharetta, Georgia Companies
Progent's nationwide team of certified engineers can deliver Alpharetta, Georgia businesses a broad range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staffing Services for Alpharetta, Georgia Companies
To learn more about Progent's short-term supplemental staffing services for Alpharetta, Georgia organizations, call 800-993-9400 or visit Contact Progent.