Besides offering rapid access to guidance from high-level IT professionals and subject matter experts to help Alpharetta, Georgia organizations to resolve specific technical issues or longer-term projects, Progent can provide short-term staff augmentation to deliver more generalized services like PC support, IT management, and Call Center services. Short-term staffing can help businesses to deal with planned or surprise increases in demand for network services, which may be caused by scenarios such as company mergers, data center relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids resulting from the loss of full-time IT personnel due to vacations, illness, resignation, etc.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services offer organizations the flexibility to respond to increases in demand for network personnel without being saddled with the costs and hassle associated with vetting and hiring reliable technical help and without the burden of increasing your permanent staff size.
Key features of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to reliable IT pros
- Easy initiation, termination, and resumption of services
- Seamless extension of your in-house IT team
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Close relationship with a world-class, full-service source for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation alternative that allows IT groups to divide the responsibilities of Call Center support transparently between their full-time IT personnel and Progent's extensive pool of IT support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a collaborative service alternative based on by the industry's leading shared professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for organizations throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Alpharetta, Georgia Organizations
Progent's seasoned roster of certified consultants offers Alpharetta, Georgia businesses a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term IT Staffing for Alpharetta, Georgia Businesses
To find out more details about Progent's short-term supplemental staffing services for Alpharetta, Georgia organizations, call 800-993-9400 or visit Contact Progent.