Alpharetta Consulting
IT Staff Temps for Computer Support Organizations
Besides offering rapid access to guidance from top-tier IT consultants and subject matter experts to assist Alpharetta, Georgia companies with specific technical issues or strategic initiatives, Progent offers short-term staffing to deal with more broadly defined services such as desktop help, network management, and Help Desk services. Temporary staffing makes it possible for businesses to deal with anticipated or unplanned peaks in demand for IT personnel, which may be caused by situations like company mergers, site moves, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary IT staff augmentation can also cover gaps left by the loss of in-house staff members due to vacations, health issues, termination, etc.
Advantages of Progent's Temporary IT Staffing Program Progent's temporary supplemental staffing services give businesses the versatility to react to increases in demand for network services without dealing with the expense and hassle associated with identifying and hiring reliable IT personnel and without the burden of increasing your full-time staff size.
Important aspects of Progent's temporary staff augmentation services include:
- Rapid availability of reliable network professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your full-time IT team
- Comprehensive documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong working relationship with a top-level, full-service resource for network support
Progent's co-managed Help Desk service is a proven on-going staff augmentation option that allows IT organizations to divide the work of Help Desk Call Center support transparently between their in-house IT staff and Progent's extensive pool of IT support experts. Acting as a seamless extension of your in-house Call Center, Progent's shared Call Center program is a collaborative support solution based on by the leading group professional services (PSA) tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network expertise for businesses throughout the U.S. Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Alpharetta, Georgia Organizations
Progent's veteran roster of certified engineers offers Alpharetta, Georgia businesses a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Cybersecurity Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- iPhone Integration
- Android Phone Support
- Ransomware Recovery
- Backup/Recovery Consulting
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Contact Progent for Temporary IT Staffing for Alpharetta, Georgia Companies
To find out more about Progent's short-term staffing services for Alpharetta, Georgia companies, call
An index of content::
Windows Failover Cluster Computer Consultant
Failover Clusters Windows Server 2008 Support Outsourcing
The cluster technology built into the high-end editions of MS Windows Server 2008 has been radically re-engineered to streamline the deployment, setup, and maintenance of server clusters that provide greater levels of network availability, protection, efficiency, and flexibility. New or enhanced features include cluster Validation, easier configuration and installation, improved cluster administration, redesigned cluster infrastructure for maximum uptime, better security and quorum structure, fewer failure points, greater disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist you evaluate the advantages of failover clusters, plan and execute an installation, educate your IT staff to manage your cluster environment, deliver continuing consulting and technical help services, and create and test a disaster recovery procedure.
CRISC Certified Risk and Information Systems Control Analyst Technology Professional
CRISC Certified Risk and Information Systems Control Manager Specialists
Progent offers the guidance of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management strategy based on best practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.
ProSight Email Spoofing Protection Consultant
Email Guard DLP Consulting
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall.
Microsoft Exchange Cluster Remote Technical Support
High Availability Networks Online Consulting
Progent’s high availability system consultants provide reliability support, disaster recovery planning, network load balancing, fault-tolerant interoffice access, 24x7 Internet architecture design, high-availability data center support, and other 24x7 networking consulting to help your small business design a non-stop network for line-of-business applications. Progent has the experience to design economical, fault-tolerant systems by deploying the expanding suite of Microsoft Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can show you how to you build a fault tolerant mutli-site network with a completely redundant Internet connection and efficient system load balancing.
Urgent Microsoft Skype for Business IM Specialist
Skype for Business and Cisco Unified Communications Engineer
Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional PSTN telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support services to assist you to maintain and troubleshoot your existing Lync 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.
Security Protection Bulletins Network Security Auditing
Critical Security Alerts Firewall Configure
This page includes the latest updates on cybersecurity threats, patches, and leading practices. Call or email Progent if you need assistance protecting your system against the latest IT security threats.
Tracking Service Costs Online Consulting
Services Documentation Computer Consultant
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to every customer. The practice of detailing and organizing support activity allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who won’t let go of vital service information.
Microsoft and Apple Mac Desktop Information Technology Installation Service
Microsoft and Mac Desktop Tech Support For Small Business
Progent can provide a wide array of low-cost online and on-premises support services to help your business to configure, administer, and debug desktops and mobile devices powered by Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
Integration Services Desktop Help Desk Services
Support Desk Outsourcing Services Network Engineer
Progent’s Co-managed Help Desk service allows your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Remote Support Windows Server 2019 migration
Windows Server 2019 Cybersecurity Onsite Technical Support
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.
After Hours Security Consulting Services Microsoft Office
Microsoft Office XP Implementation Services
Progent’s IT outsourcing services provide affordable computer consulting for small businesses. Whether it includes planning system infrastructure, creating an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or developing a web-based business solution, outsourcing your network technical services can reduce expenses and eliminate uncertainties, permitting IT service budgets to grow in a more linear and controlled manner than is feasible by assembling a large, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a protected and robust system architecture for your vital applications based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Project Management Consult
Project Requirements Definition Consultant Services
For advanced project management assistance, Progent offers access to senior IT experts with years of experience in IT management, program development, and process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to help enterprise customers follow leading practices to ensure that strategic projects are completed on schedule and within budget.
Remote Desktop Connection for Apple Mac Specialist
Biggest Windows Emulation for macOS Computer Engineer
For businesses with a combination of Apple Mac and Microsoft Windows desktops, there are two popular solutions for running Microsoft Windows-dependent applications on a Mac: an external connection to a physical Windows computer or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach an Apple Mac to a remote Microsoft Windows-powered computer to run Microsoft Windows software and share network resources. Virtual PC for Mac emulates Windows on an Apple Mac system so that you can run Windows software directly. Progent's Mac technology consultants can help your organization to manage these solutions for using Microsoft Windows software on your Macs and can in addition assist your organization to evaluate and configure third-party solutions for Microsoft Windows PC simulation.
ISA 2006 Network Consultants
Internet Security and Acceleration Server 2006 Network Consulting
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet resources while enabling increased efficiency by making these resources available to legitimate remote or mobile users. ISA Server 2006 helps protect business applications, services, and information across all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can show you how to design, install, set up, and maintain ISA Server on your system so your company achieves a smart and economical combination of security, productivity, and speed.
Cybersecurity Tech Services Apple Mac Virus Protection
macOS and Cisco Security IT Services
Progent's certified security consultants can help you secure your Mac environment through expert support offerings including performing security tests, clean up after virus and worm attacks, configuring firewalls, integrating secure remote and mobile access, deploying automated software for defense against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the particular goals of your business network.
Lync Server 2013 security Technology Professional
Professionals Lync Server 2013 video conferencing
Progent's consultants can help your company to evaluate the benefits of Microsoft Lync Server for your environment and can help you to design and carry out a rollout of Microsoft Lync Server that centralizes the administration of IM and Presence and improves the productivity of your in-house employees, telecommuters, and mobile workforce. Progent can also help you to perform a smooth upgrade to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to run Lync Server 2010 to improve the team-computing functions of Microsoft Office programs, and offer online seminars and ongoing support for Microsoft Lync and other Microsoft platforms.
Solomon Consulting
Microsoft Dynamics 365 Finance and Operations Design and Installation
Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and financial system applications to suit your specific company needs. Progent’s Microsoft-certified support experts provide experience in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides expert e-Commerce consulting support for safe, company-wide information sharing plus integration with Customer Relationship Management applications.
Microsoft LCS Server IM IT Services
Emergency Microsoft LCS Server Instant Messaging Support Services
Microsoft Communications Server provides IM and presence as part of an extensible, world-class solution offering advanced security, seamless compatibility with popular Microsoft software, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated operational efficiencies, increased worker output, and stronger IP security. Microsoft Office Communications Server has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants offer remote and onsite configuration support and troubleshooting services for your Office Communications Server deployment and can assist you to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add business value to your information network
SPA500 Series IP Phone Network Consultants
24/7 Cisco VoIP Phones and Unified Communications Integration Support
Progent's Cisco CCIE-certified networking experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Microsoft Dynamics GP Online Troubleshooting
Dynamics GP/Great Plains Computer Engineer
important characteristics of Microsoft Dynamics GP software include a modular design that lets you license only the functionality you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and provide a tightly interconnected environment, enhanced reporting capabilities that permit you to monitor all activities, income and expenses and sales patterns, integration with Microsoft Office to speed access to business information, the ability to integrate data from virtually any database or desktop software into Microsoft GP/Great Plains, plus an open architecture that makes it possible to develop specialized programs. Progent can help you configure and maintain a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can provide expert GP consultants to show you how to turn the powerful features of Dynamics GP accounting into a high-value business solution.
Immediate Computer Consultancy Companies Microsoft .Net
Microsoft Sharepoint Server 2016 Network Design and Configuration
Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can show you how to design, deploy, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.
Emergency Microsoft and Apple Mac Desktop Solution Provider
Microsoft Mac and Linux Desktop Network Services
Progent can deliver a variety of low-cost remote and onsite consulting services to help your business to configure, administer, and debug desktops and handhelds powered by Windows, macOS/OS X, Apple iOS, Android, or Linux.
Computer Consulting Group Microsoft 365 Migration
Onsite Computer Services Outlook 2016
Progent's Office and Microsoft 365 experts can help businesses of any size to incorporate Office desktop and Microsoft 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive solution that offers fast return on investment and enables better business results. Progent can help your company to integrate Microsoft Office or Microsoft 365 apps with one another and with additional core Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems between various versions of Office desktop and offers customized online training to individual users and groups.
Network Performance Analysis Outsourcing
Onsite Technical Support Network Performance Analysis
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems.
Case Studies Building to Building Wireless
Case Study Proxim Wireless
Progent provided a wireless networking solution that allowed a school to improve productivity and eliminate the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative offered improved performance and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered protection against local interference.
Top Microsoft Certified Partner Small Office Computer Consultant
Microsoft Certified Partner Small Business IT Consulting
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the top client satisfaction and are afforded the closest working relationship with Microsoft. The knowledge, skills, and dedication required to earn the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business more complete support for your IT network.
Identity Verification IT Consultants
Duo Multi-factor Authentication Network Engineer
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices.
SonicWall Gateway Security Suite Security Consultants
Urgent SonicWall PRO Firewall Configuration
Progent's certified SonicWall firewall consultants can help you deploy, manage, and update SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and design security into your corporate operations.
Duo Multi-factor Authentication On-site Technical Support
Immediate On-site Support Zero Trust Security
Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices.
Upgrade Help Windows Server 2000
Windows 2000 Troubleshooting
Progent's certified Windows Server 2000 experts offer network support and IT consulting services for the entire family of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 configuration, update, and troubleshooting offerings include network design, deployment, documentation, local and remote support, Call Center outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.
desktop and application virtualization Engineers
Specialists virtual desktop delivery
For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that improves the strategic value of your IT network; configure XenDesktop software with your servers, user computers, and peripherals; upgrade your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop solution efficiently.
