Besides offering fast access to top-tier network professionals and subject matter experts to assist Alpharetta, Georgia organizations to resolve specific technical issues or longer-term initiatives, Progent offers temporary staff augmentation to deliver more broadly defined assistance like desktop help, network administration, and Help Desk services. Temporary staffing can help businesses to respond to planned or surprise surges in the need for IT personnel, which may result from situations like company mergers, site moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also cover voids caused by the loss of in-house IT personnel due to vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the flexibility to react to surges in requirements for network personnel without dealing with the costs and hassle that come with reviewing and hiring appropriate IT personnel and without the risk of increasing your permanent staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Program
- Rapid availability of reliable IT professionals
- Easy initiation, cessation, and resumption of services
- Seamless augmentation of your full-time network support team
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
- Strong working relationship with a top-level, full-service resource for IT support
Progent's shared Help Desk service is a proven flexible staff expansion alternative that enables IT organizations to share the work of Call Center support transparently between their full-time network personnel and Progent's extensive team of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk service is a joint support solution powered by the industry's leading group PSA tool for managing, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network expertise for organizations across the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Alpharetta, Georgia Companies
Progent's veteran team of certified consultants and technical experts offers Alpharetta, Georgia organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term IT Staffing for Alpharetta, Georgia Organizations
To find out more about Progent's short-term supplemental staffing services for Alpharetta, Georgia organizations, call 800-993-9400 or visit Contact Progent.