Alpharetta Consulting Services
Supplemetary IT Staffing for Network Support Teams
In addition to providing rapid contact with high-level network professionals and subject matter experts to help Alpharetta, Georgia organizations to resolve discrete IT problems or longer-term projects, Progent offers short-term staffing to deliver more generalized services such as desktop help, network management, and Call Center services. Short-term staffing can help businesses to deal with anticipated or surprise surges in demand for network personnel, which may result from scenarios like company mergers, data center relocation, platform upgrades, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term staffing can also fill gaps left by the loss of in-house staff members because of vacations, illness, resignation, or other reasons.
Advantages of Progent's Temporary Staffing Program Progent's short-term supplemental staffing services offer organizations the ability to react to surges in requirements for network personnel without dealing with the expense and delays that come with identifying and recruiting reliable technical help and without the burden of adding to your permanent staff size.
Key features of Progent's short-term supplemental staffing services include:
- Fast availability of reliable IT pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your full-time network support team
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close relationship with a world-class, full-service resource for IT support
Progent's co-managed Help Desk Call Center program is a proven on-going staff augmentation alternative that allows IT groups to share the responsibilities of Call Center support seamlessly between their internal IT staff and Progent's extensive pool of IT support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk program is a collaborative service solution powered by the industry's leading group professional services tool for managing, service requests, ticketing, assigning responsibility, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT services for organizations of all sizes throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Alpharetta, Georgia Organizations
Progent's nationwide roster of certified consultants can deliver Alpharetta, Georgia organizations a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Microsoft 365 Configuration
- Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud
- Online Network Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Expertise
- Cybersecurity Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Hyper-V Integration
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Management
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Contact Progent for Temporary IT Staffing for Alpharetta, Georgia Companies
To learn more about Progent's temporary supplemental staffing services for Alpharetta, Georgia businesses, call
An index of content::
System Center Operations Manager IT Consultants
Integration Comprehensive Event Management
Remote 24x7 monitoring, automated alerts, and periodic analytical reporting are crucial to maintaining the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that businesses of any size can get a level of protection that was previously limited to large enterprises. Progent can provide a variety RMM solutions delivered as economical services designed to help you to identify and fix a an array of IT network issues before they can hurt your business.
Enterprise Windows 2000 Information Technology Outsource
After Hours Information Technology Outsourcing Company Remote Branch Office
For enterprises with branches in or any region covered by Progent's engineers, Progent's Microsoft-Certified IT support experts and authorized Cisco network specialists offer a variety of network consulting services such as project management, Sarbanes Oxley compliance, site relocations, enterprise security, network architecture, local or remote emergency support, and technical support for co-location hosting facilities. A Progent network architect can show you how to plan a multi-office information system that makes smart use of co-location services and Internet data centers. Progent's Microsoft Premier consultants can help large corporations plan, integrate and maintain massive rollouts of the latest releases of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional experts can assist you to configure Cisco products for connection solutions that combine simple, high-performance, integrated, and wireless networking.
Microsoft Windows 10 Assessment and Deployment Kit Technology Professional
Microsoft Certified Expert Remote Consulting Windows 10 Configuration
Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Remote and on-premises assessment and upgrade services for Windows 10 provided by Progent include Return on Investment estimates, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management, telecommuter access, data and identity security, automated provisioning and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and end users, and ongoing Call Center support services.
Microsoft SQL Server 2016 Online Support
SQL Server Management Studio Online Support Services
Microsoft SQL Server 2016 introduces major improvements in speed, capacity, security, availability, mobile computing integration, and integrated BI. Innovations include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud-based resources. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to help organizations of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Largest Consultants Microsoft System Center Operations Manager
Microsoft Certified MOM 2007 On-site Technical Support
Progent offers a variety of IT service bundles for small businesses. These information technology outsourcing and network monitoring services are built around the proactive problem handling abilities of System Center Operations Manager, a state-of-the-art server and IT support software platform that monitors the availability, performance, and safety of your network and isolates potential troubles before they can bring down your network. With Progent's affordably priced network service programs, small companies can select a basic co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.
Wi-Fi 6 Wireless Site Survey Technical Support
Wi-Fi Site Survey and Debugging Online Troubleshooting
Progent's Wi-Fi site survey services help you to plan, deploy and troubleshoot a Wi-Fi LAN customized for your environment, offering your business a wireless solution that delivers the reception, speed, density, QoS, data protection, and roaming capability your company requires. Wi-Fi survey services from Progent include remote predictive analysis for designing a Wi-Fi network and onsite survey services for validating, tuning, and debugging a functioning Wi-Fi network.
802.11ax Management Help and Support
Wave 2 Wi-Fi Support and Help
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to integrate, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Zero Downtime Clustered Servers Online Help
Online Support Windows Cluster
Progent provides Windows Cluster Server expertise to help your company implement zero-downtime server clusters designed to deliver 100% operation. Windows cluster servers for non-stop networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Exchange Cluster. By assisting you t create zero-downtime server clustering solutions powered by Microsoft Windows Clustered Server 2003, Progent's Premier Windows consultants ensure that your zero-downtime server clusters are set up to maximize the strategic advantage of your information network.
Washington Networking Organization
Online Technical Support Missouri
Progent's Technical Response Center (TRC) provides national extended hours remote support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers provide after-hours phone help and remote direct network connection to troubleshoot and resolve technical problems quickly and affordably. The breadth of technical experience available from Progent's staff of country-wide support professionals makes it possible to escalate even the toughest problems to qualified experts as needed. For critical issues, the TRC tries to answer your call for support within one hour.
Check Point Power-1 Firewall Firewall Network Install
Check Point Sandboxing Computer Security Specialist
Progent's Check Point experts can show you how to choose and deploy Check Point Firewall utilities and appliances powered by Check Point's security platform to provide an economical and efficient security solution for your corporate network. Progent can also show you how to integrate other Check Point products including Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and provide a single stop for continuing network support, administration, education, and design expertise.
IT Consulting Azure AD
24/7/365 Azure AD Privileged Identity Management Consulting
Progent can assist you to plan and implement an efficient move from onsite Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD Domain Services and Azure AD Connect to centralize identity services across on-premises and Azure assets.
Top Quality Expert Microsoft Certified SQL Server 2012 Migration Network Consulting
24-7 SQL Server 2012 xVelocity Online Consulting
Progent offers the expertise of Microsoft-certified engineers and experienced software programmers, database administrators, project managers, Cisco-certified network architects, business continuity planning specialists, and data security consultants to help you to assess the likely advantages of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Excel Sparklines Small Office IT Support
Top Quality Excel 2019 Computer Network Support Companies
Progent's certified Office and Microsoft 365 consultants can help companies of any size to integrate Microsoft Office desktop and Microsoft 365 apps including Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless solution that provides fast ROI and promotes better business outcomes. Progent can assist you to integrate Office or Microsoft 365 apps with each other and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to fix compatibility issues with various versions of Microsoft Office and offers customized online training to individual users and groups.
Services Exchange Migration
Exchange Server 2010 Migration Consultant
Progent can provide expert support for every phase of your Microsoft Exchange 2010 upgrade including outsourced or co-sourced project management, site prep, project design and documentation, cost estimates of all new software and hardware needed, suggested vendor sourcing, pilot testing at customer location or at Progent's testing lab, managing temporary coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the previous system, and webinar training for customer's IT staff and end users.
24x7x365 Private Cloud Virtual Datacenter Hosting Consulting Services
Private Cloud Integration Consulting
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of dependability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting options are based upon proven virtualization technologies that enable small companies with mixed- platform environments to economize dramatically on the costs of capital investments, system maintenance, and network administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
Word 2019 Computer Consulting
Microsoft 365 Migration Information Technology Management
Progent's Office and Microsoft 365 consultants can help companies of any size to incorporate Microsoft Office desktop and Microsoft 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that provides fast ROI and enables improved business outcomes. Progent can help you to integrate Office or Microsoft 365 applications with one another and with additional core Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues between various versions of Microsoft Office and offers customized online instruction to individuals and teams.
Sun Solaris Remote Specialists
Linux Online Engineers
Progent provides national urgent technical support and troubleshooting services for companies who operate UNIX or Linux environments or whose IT systems feature a mix of UNIX and Microsoft Windows technology. Online technical support provides optimum leverage for your IT dollar by protecting client efficiency and shortening the hours charged for network analysis and repair. Advanced remote support utilities and skilled technicians and engineers allow Progent to solve most IT problems without wasting time and expense by going to your site. In the vast majority of situations your IT issues can be remediated by telephone or via a mix of telephone support and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM certified security professionals to help with the most difficult system problems.
Private Cloud Hosting for Virtual Data Centers Engineers
ProSight Private Cloud Hosting Services Services
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in a solution that delivers the maximum degree of availability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting services are built upon mature virtualization platforms that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.
MCSE Expert Certified Windows 11 Consultant Services
Windows 11 Migration Information Technology Outsourcing Group
Progent's Windows 11 consulting experts can provide a range of services for Windows 11 including Microsoft 365 solutions, mobile device management, teleworker access, data and identity security, centralized deployment, and Call Center support services.
24/7/365 CRISC Cybersecurity Computer Engineer
24x7x365 Risk Mitigation Online Technical Support
Progent's disaster recovery support and business continuity consultants can help you design a disaster recovery plan to prepare for an IT system disaster. Progent can show you how to develop a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, non-stop system architecture that takes into account availability issues covering a broad range of infrastructure technologies and processes.
Virtual Machine Manager On-site Support
Microsoft VMM Self-Service Portal Support Outsourcing
Progent can assist businesses of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help your business to migrate from an older version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you get the highest possible return on investment.
SBS 2008 Computer Consultant
Microsoft SBS 2011 Consultants
Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the basis for a feature-rich but manageable information. The integration demands of the Microsoft .NET functions bundled with Small Business Server calls for an IT expert with real-world background and extensive experience in planning and building cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and servicing network environments powered by the Microsoft SBS line of servers and applications.
Remote Technical Support Jabber and Expressway
Jabber and Webex Meeting Server Configuration
Progent's Cisco Jabber consultants offer remote or on-premises expertise to assist businesses of all sizes to design, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for all the technologies that go into creating a cohesive Jabber collaboration solution including Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
Extended Service Desk Support
Supplemental Support Desk Online Help
Progent's Co-managed Call Center service allows your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Top Ranked SCCM Reporting On-site Support
Emergency SCCM Peer Cache Support Services
Configuration Manager automates software deployment and updating, centralizes compliance settings control, keeps track of network assets, protects against company data leakage, provides network health monitoring, enables secure end-user self service, and delivers a common point of control for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist businesses of any size with any facet of designing, implementing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Immediate Services Windows 10 Migration
24x7 Windows 10 OneDrive Engineer
Progent's Microsoft-certified consultants can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent include ROI analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management and synchronization, teleworker access, security and compliance, automated provisioning and administration, network design, Wi-Fi support, business continuity planning, webinar training for IT support staff and users, and ongoing Call Center support services.
Cisco IP phones Support Outsourcing
Video Conferencing Online Support Services
Progent's Cisco-certified IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications like Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
Amazon EC2 instances Reports
Integration Amazon AWS Machine Image
Progent can provide affordable online support to assist businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Outsourcing 64-bit Upgrade
64-bit Migration Consulting Services
Progent's Microsoft-certified engineers can help you to update your workstations from 32 bits to 64 bits. Progent can assist your company to calculate the risks and benefits of migrating to 64-bit PC desktop computing, plan an efficient migration process that reduces business interruptions, and provide economical, expert remote help to aid your organization to install 64-bit desktop operating systems and application software on your current computers.
Windows, UNIX, Solaris Remote Support Services
UNIX, Windows Consultant
If your business has a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-certified security specialists can assist your whole organization in a broad array of security topics including security management procedures, security architecture and models, connection control systems and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and business continuity preparedness. CISM and CISSP stipulate the basic skills and worldwide standards of performance that network security managers are required to master. These accreditations provide executive management the assurance that those who have achieved their CISA or CISM certification have demonstrated the background and theory to offer world-class security management and engineering services.
Knowledge Transfer IT Consultant
Cisco and Microsoft Certified Experts IT Training Integration Services
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
SMS Server 2003 Upgrade Setup and Support
SMS Server Migration Setup and Support
Progent's Microsoft certified consultants offer small and mid-size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install important applications quickly and automatically to appropriate users, reduce software costs and adhere to licensing agreements by understanding patterns of usage, enhance Windows security by increasing your awareness of vulnerability and by delivering targeted patches, manage your external workforce through accepted standards independent of connection or location, and lower operational expenses by fully utilizing the administrative functions incorporated into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch control, and asset monitoring management including program and hardware inventory.
Sun Solaris Remote Engineers
24x7 Linux Remote Consulting Services
Progent offers national remote phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft products. Remote network consulting provides maximum leverage for your information technology dollar by preserving client efficiency and limiting the hours billed for network repair services. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems without wasting time and money by going to your site. In most of cases your IT problems can be dealt with over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP certified security specialists to assist you with the most difficult network problems.
