In addition to offering rapid access to guidance from high-level IT consultants and subject matter experts (SBEs) to assist Alpharetta, Georgia companies to resolve discrete IT issues or longer-term projects, Progent offers temporary supplemental staffing to deliver more generalized assistance such as desktop help, IT administration, and Call Center services. Short-term staffing makes it possible for businesses to deal with anticipated or unexpected surges in demand for IT services, which may result from scenarios like company mergers, data center moves, platform upgrades, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term staffing can also cover gaps left by the absence of full-time staff members due to vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services give businesses the versatility to respond to increases in demand for network personnel without being saddled with the costs and hassle that come with reviewing and hiring professional IT personnel and without the risk of increasing your permanent head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Center Program
- Fast access to proven IT pros
- Simple engagement, termination, and resumption of services
- Transparent extension of your full-time IT staff
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Close working relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Help Desk service is a specialized flexible staff expansion alternative that allows IT groups to share the work of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative support alternative based on by the industry's leading group professional services platform for streamlining, service calls, ticketing, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas for Alpharetta, Georgia Businesses
Progent's seasoned roster of certified engineers can deliver Alpharetta, Georgia organizations a wide range of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Alpharetta, Georgia Businesses
To learn more details about Progent's temporary supplemental staffing services for Alpharetta, Georgia businesses, call 800-993-9400 or visit Contact Progent.