Fast Online Help for Alpharetta IT Networks
For businesses in Alpharetta or anywhere in the state of Georgia, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online support engineers provide exceptional value due to the fact that they have the practical background and have access to the advanced tools required to resolve the majority of information system problems quickly. This reduces direct expenses since solutions require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially important for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs somehow end up as big tabs. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and proven methodologies which ensure the highest level of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to link to your company's computer system remotely without breaching system security.
Progent's advanced technical support database system stores comprehensive records describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the details of assistance rendered to every Progent client by any consultant. This database of issues and solutions is stored as a quickly retrievable internal knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' internal support staff with the result that Progent's online service specialists can come up with the most efficient solutions promptly.
Remote services offered by Progent to customers in Alpharetta and throughout the state of Georgia include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration expertise, Skype for Business Server migration support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most stubborn problems surrounding network design, installation, management, protection, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional value since their broad experience allows them to solve problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to provide quick, secure, and economical diagnosis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of connectivity products. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers support Services, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity experts offer a range of security solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to clean up quickly following a serious breach. Security consulting services available from Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a broad array of computer technologies including system architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online help troubleshooting anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Alpharetta Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of veteran information technology experts provides your customers in Alpharetta or anywhere in the state of Georgia immediate access to a dependable support resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's goal is to solve rather than simply annotate network problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in key business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Alpharetta, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into downtime, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support multiple platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Alpharetta or anywhere in the state of Georgia, Progent's phone-based computer support specialists are ready to provide expert and economical IT support the instant your business has to have it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Alpharetta office relies on a local freelance consultant or employs a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to fix unexpected system crises or especially tough integration problems.
Features of Progent's Remote Computer Services for Alpharetta
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer offices in Alpharetta or anywhere in the state of Georgia the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your business world class network support while allowing you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Alpharetta and is also ideal for networks in geographic areas of Georgia that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online help and requires no periodic subscription fee for support services delivered during regular working hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include technology integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support in critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
MS Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Database Administration and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and thorough information technology solutions that match the unique needs of your company.
- Sophisticated Online Connectivity Software
Secure remote access allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly personal service call. Cutting-edge remote connectivity tools and expert technicians combine to allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for High Network Uptime
For businesses with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose clients need immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to each client. The discipline of documenting and organizing service records results in more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.