Immediate Remote Technical Support for Alpharetta Networks
For companies located in Alpharetta or anywhere in the state of Georgia, Progent offers online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the services of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value because they have the real-world background and have access to the advanced technology required to solve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls use up minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by reducing or avoiding network outages and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to many online service firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick solutions manage to turn into major invoices. Progent's penchant for dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes which ensure the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your company's system remotely without violating network security.
Progent's advanced technical support database system maintains comprehensive documentation of the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to every customer by every engineer. This archive of anomalies and responses is stored as a quickly exploitable support database that allows Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.
Online services offered by Progent to clients in Alpharetta and throughout the state of Georgia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals offer computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues surrounding network infrastructure design, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to find solutions for problems rapidly. In typical instances, less experienced service providers can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via state-of-the-art remote support tools in order to perform fast, secure, and affordable diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco CCIEs can provide help for the entire range of Cisco's popular family of networking products by delivering consulting services such as:
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced online support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to cover a wide spectrum of computer technologies including network architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Alpharetta Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center team of experienced network experts provides your workers in Alpharetta or anywhere in the state of Georgia instant access to a reliable network service group with substantial experience providing phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a solid driver of company success, and Progent's aim is to solve rather than just record network issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online advanced consulting support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Alpharetta, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By spotting potential trouble spots before they result in network outages, system monitoring can avoid stressful and costly service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on a combination of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Alpharetta or anywhere in the state of Georgia, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your company has to have it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Alpharetta office has a regular independent support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or particularly challenging integration problems.
Details of Progent's Online Computer Services for Alpharetta
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Alpharetta or throughout the state of Georgia unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Alpharetta and is also ideal for customers in more remote areas of Georgia that lack technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online service and requires no ongoing retainer for services delivered during normal business hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals who have skill in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, MS Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support in specific business applications. Support available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Software Design
Amazon MWS Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that match the special requirements of your company.
- Sophisticated Remote Connectivity Tools
Protected remote access permits Progent's service experts to see precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive personal service call. Sophisticated online access tools and experienced engineers combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose clients require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, refined support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, in the trenches of network support, executing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only world-class IT capability, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each staff member to every client. The practice of documenting and archiving support activity results in more effective service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.