Fast and Affordable Remote Support for Alpharetta Georgia IT Networks
For organizations located in Alpharetta Georgia, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. This lowers direct costs since solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves even more in indirect costs by reducing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike many online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions manage to end up as major invoices. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online engineering help and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to access your network without violating system security.
Progent's sophisticated customer support database application includes thorough histories for the support that Progent's customers have been provided. Progent's team service personnel have access to the records of assistance provided to each customer by every Progent engineer. This database of anomalies and repairs is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at the most efficient resolutions promptly.
Remote technical support services available from Progent to businesses in Alpharetta Georgia include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online service experts can provide computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop support services to help your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 integration help as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking engineers, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with the most challenging issues associated with network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value because their broad experience enables them to solve problems rapidly. In common instances, less seasoned service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network using state-of-the-art on-line support tools to perform quick, secure, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs can provide expertise in all of Cisco's top-selling family of networking appliances by providing consulting services that include:
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to clean up rapidly after a damaging penetration. Security solutions available from Progent include: in depth information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide array of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Alpharetta Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk staff of seasoned network experts provides your customers in Alpharetta Georgia quick access to a large network service group with years of experience delivering telephone-based consulting and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a solid contributor to company efficiency, and Progent's goal is to solve and not simply document technical issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they grow into downtime, automated monitoring can avoid disruptive and expensive network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Alpharetta Georgia, Progent's online network support engineers are ready to provide expert and economical IT help the instant your company has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Alpharetta company deals with a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to handle sudden network crises or particularly complex integration projects.
Benefits of Progent's Network Help for Offices in Alpharetta Georgia
Progent's remote IT consulting services allow your Alpharetta business to enjoy the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by being more available, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site IT resources
With most organizations in Alpharetta Georgia, local network service resources, whether made up of outside consultants or a full-time maintenance staff, can solve typical technical problems. However, IT crises might occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual service people. In these cases, Progent's on-call support experts give you an easy, quick, and affordable way to augment your regular resources and to transfer valuable information to increase your capability to resolve downstream issues locally.
- Less Reliance on Individual Service Providers
For IT support, smaller offices often depend on individual freelance consultants. Although freelance consultants have less overhead than big service organizations and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your network grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your network is always available.
- Create a Solid Basis for Seamless Expansion
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the business. Such badly designed systems need careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the stable foundation to handle current business demands and ease downstream expansion.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business growth and improving efficiency. Businesses do not need a network engineer who is attempting to sell a certain vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT consulting with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a wide range of IT projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for applying computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each customer. The practice of detailing and archiving service records results in more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.