Fast and Affordable Online Support for Alpharetta Georgia Networks
For organizations located in Alpharetta Georgia, Progent offers remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve most information system problems rapidly. Efficient support lowers direct expenses since service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is particularly helpful in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you receive. Unlike many online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions manage to end up as major tabs. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-proven processes that ensure the highest degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your company's system remotely without violating corporate security.
Progent's powerful customer support database system maintains comprehensive histories for all support that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to each Progent customer by any consultant. This archive of issues and solutions is stored as a quickly exploitable support knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting experts can determine the best solutions in the least time.
Online support available from Progent to clients in Alpharetta Georgia include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote support engineers can provide network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of technology support services including Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 11 planning and upgrade support and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and certifies a consultant's technical skills at the master level. CCIEs know how to resolve the most difficult issues associated with network planning, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and developing workarounds or locating program updates. CCIEs offer excellent value since their deep experience allows them to find solutions for problems rapidly. In many instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of advanced on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points consulting services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly after a serious breach. Security solutions offered by Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Progent offers advanced remote support services to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange environments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a broad range of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are on a device that only you possess and that uses a different network channel. A broad range of devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time reporting tools created to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online consulting solutions include:
How Your Alpharetta Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk staff of seasoned information technology consultants gives your clients in Alpharetta Georgia fast access to an efficient network service group with substantial background offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a major enabler of company efficiency, and Progent's policy is to resolve rather than merely record technical problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in key application areas such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Alpharetta Georgia online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your business so that your IT maintenance is proactive and automated. By exposing possible issues before they result in full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a variety of operating systems.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Alpharetta Georgia, Progent's phone-based network support engineers are ready to provide professional and cost-effective system help the moment your company needs it. Over 20 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Alpharetta organization relies on a regular freelance consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progent's Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for Alpharetta Georgia
Progent's phone help, Internet-based repair, network security expertise, and network management services give companies in Alpharetta Georgia unparalleled leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk call center support and network management, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Alpharetta Georgia and is also ideal for networks in more remote areas that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone help and asks for no ongoing subscription fee for support services delivered during normal business hours. This keeps you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to authorized specialists who have experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for critical application areas. Help offered by the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Project Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Database Administration and Software Development
Apple Mac Integration
Amazon MWS Programming and Debugging
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the unique requirements of your business.
- Sophisticated Online Access Software
Protected remote connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to produce fast fixes to problems that could otherwise demand a costly personal visit. State-of-the-art remote connectivity tools and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For offices with vital applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, in the trenches of IT service, performing a broad range of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The discipline of detailing and archiving service activity allows more effective service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.