Immediate Remote Support for Alpharetta Georgia IT Networks
Urgent Remote Consulting for Alpharetta SystemsFor companies in Alpharetta Georgia, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-certified security experts to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology required to resolve most network issues quickly. This reduces direct expenses since solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to end up as substantial tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and proven methodologies which promote the highest level of effectiveness for online engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your company's network without violating network security.

Progent's sophisticated service reporting system keeps thorough records describing all service that Progent's customers have received. Progent's staff consultants have access to the details of all help provided to each customer by every Progent engineer. This history of anomalies and resolutions is structured as an easily searchable support knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts are able to arrive at the best solutions quickly.

Remote technical services offered by Progent to businesses in Alpharetta Georgia include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of veteran information technology consultants gives your clients in Alpharetta Georgia fast contact with an efficient technical support resource with years of background delivering phone support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's target is to fix instead of just track network issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based advanced consulting expertise and training in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Alpharetta Georgia remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential issues before they evolve into crashes, proactive monitoring can ward off disruptive and costly information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by multiple OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Alpharetta Georgia, Progent's online network support specialists are ready to deliver expert and economical IT support whenever your business has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Alpharetta organization relies on a local freelance consultant or maintains an in-house organization that know how to handle the majority of network issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to solve sudden system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Alpharetta Georgia
Progent's online network troubleshooting services allow your Alpharetta company to enjoy the advantages of timely, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most companies in Alpharetta Georgia, local network service resources, whether made up of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service experts offer an easy, quick, and economical way to augment your regular resources and to convey valuable information to increase your capability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller businesses often depend on individual freelance service providers. Although freelance consultants carry less overhead than big support firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of fallback help may force your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often start with an information system created on a modest budget. Lacking a proper framework, band-aid repairs can get piled on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These badly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the stable foundation to meet vital business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and enhancing productivity. They hardly need a computer consultant who is trying to sell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



An index of content::

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    Progent offers clients the services of engineers who have been awarded some of the computer industry's most prestigious credentials. Progent believes that customers have the right to be sure that their computer service providers have formal testing plus extensive practical experience so that Progent's clients can engage Progent's service with confidence. In many cases, vendor certifications like the CCIE confers priority for substantially better vendor assistance than is offered to uncertified consultants, enabling Progent to offer clients a better level of IT support. In addition, major certifications such as CISA or ISSAP for IT security can aid corporate customers to demonstrate compliance with regulatory requirements by engaging the services of recognized industry experts.

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    Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into a complete network protection plan and design security into your corporate operations.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.

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    Progent provides Windows Cluster Server consulting to help your organization utilize high availability server clusters that can provide 100% operation. Clustered Windows servers for fault-tolerant networks include Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. By assisting you t build zero-downtime clustered server environments around Windows Server Cluster 2003, Progent’s Certified Windows consultants make sure that your fault-tolerant clustered servers are set up to optimize the strategic value of your computer system.

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    • Microsoft System Center Operations Manager IT Services
    Best Operations Manager Online Consulting

    Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and also have fast access to Progent’s Microsoft certified network support professionals. With Progent's affordably priced network service programs, mid-size organizations can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide small business networks enterprise-class availability, security and productivity.

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    • Microsoft Maintenance
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    Progent’s IT outsourcing services offer budget-friendly network consulting for small businesses. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or creating a web-based business solution, outsourcing your network engineering services can contain costs and minimize risks, permitting network support budgets to increase in a more moderate and controlled fashion than is feasible by assembling a bulky, all-purpose internal IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available network architecture for your vital business software powered by Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    • ransomware cryptoworm recovery Engineer
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    Progent's ransomware experts can assist you to assess your ransomware defenses, remotely monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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  • Computer Consulting Microsoft Proxy Server Top Rated ISA 2004 Enterprise Edition Server Online Troubleshooting
  • Cisco and Microsoft Certified Expert Alpharetta Network Support Consultants
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  • Consultant Exchange 2007 to Exchange 2010 Upgrade Consultancy Exchange Server 2010 Migration

    • Juniper SA700 SSL VPN Consulting Services
    Juniper SA6500 SSL VPN Computer Security

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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  • Consulting Services Hosting for Virtual Servers Private Cloud Solutions Consulting

    • Biggest Consulting Clustering Windows Server 2008
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    The cluster technology built into the high-end editions of Microsoft Windows Server 2008 is radically redesigned to simplify the deployment, configuration, and maintenance of clusters that provide improved levels of network dependability, protection, performance, and flexibility. New or enhanced capabilities include cluster verification, easier configuration and deployment, improved cluster administration, new cluster infrastructure for maximum availability, hardened security and quorum structure, fewer failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company evaluate the business benefits of Windows clustering, plan and execute a deployment, train your IT staff to manage your failover clusters, deliver ongoing consulting and support services, and produce and test a disaster recovery procedure.

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    • Microsoft Mail Integration Consultants
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    Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified telecommunications/email solutions for businesses. Progent offers affordable Exchange Server support services to strengthen email security and virus protection, achieve high availability email, and implement remote and wireless email access. Progent’s Microsoft Exchange consulting and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of the time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it.

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    Progent’s Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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    Before Progent’s MOM-based solution, network issues were handled reactively, once users were impacted by them. With the help of proactive, computer generated alerts and trend reports sent by MOM, Progent can now address network problems before they becomes critical enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks enterprise-class reliability, safety and productivity.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist your organization to design and implement an efficient upgrade from your existing SQL Server environment to SQL Server 2017.

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    Microsoft Lync 2013, renamed Skype for Business, allows businesses of all sizes to build a manageable and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can assist you to assess the business benefits of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Office and Office 365 applications such as Outlook clients and PowerPoint.

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    Application Publishing with ISA Server 2006 allows more control over intranet applications while supporting enhanced productivity by making these applications accessible to authorized remote users. Internet Security and Acceleration Server helps protect business applications, services, and data across all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can help you plan, deploy, configure, and maintain Internet Security and Acceleration Server on your system so that your business achieves a smart and affordable balance of security, convenience, and speed.

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    Progent is among the most experienced IT support firms for designing email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies receive all the advantages of Microsoft Exchange Server 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    Progent can provide remote and onsite consulting to assist your organization with any facet of BI reporting ranging from debugging or modernizing reports to designing and implementing a comprehensive BI environment. Progent's management reporting experts can help your company to support your existing reporting system, assist you to migrate reports and databases from an outdated reporting product to a current solution, and deliver as-needed online training to meet your individual needs. Progent’s business reporting consultants can provide experience in the leading BI reporting tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.

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    Microsoft SQL Server 2014 incorporates major improvements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services that include planning, configuration, management, remediation, and software development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 deployment.

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    Progent can provide cost-effective remote and on-premises support to help organizations of any size to move all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

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    Cisco has designed an extensive product line of routers that includes appliances designed to provide the protection, performance, and reliability required by customers ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your network and to make it easy to grow as you add new users, open new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Routers.

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    SQL Server 2008 offers indispensable, familiar tools to IT professionals as well as to information workers, reducing the difficulty of creating, deploying, managing, and accessing company data and analytical applications in environments ranging from handheld devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 require a network consulting firm with hands-on experience and broad knowledge in designing and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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    In addition to providing the expertise of Microsoft Dynamics GP consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, upgrade support, and one-on-one or group online training customized to meet your specific needs. Progent's experts also can show you how to build and maintain a protected, reliable network foundation to run your ERP, MRP and accounting applications.

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