Fast and Affordable Online Troubleshooting for Alpharetta Georgia Information Networks
Urgent Remote Support for Alpharetta SystemsFor organizations in Alpharetta Georgia, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves even more in indirect costs by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that promote the maximum level of efficiency for online help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to access your company's environment remotely without violating network security.

Progent's advanced service reporting application maintains thorough histories for the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services rendered to every customer by every consultant. This history of issues and responses is organized as a quickly retrievable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting specialists can come up with the best solutions promptly.

Remote services provided by Progent to clients in Alpharetta Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or improving your existing organization, selecting or enhancing Call Center application software to address the particular demands of your business, or providing occasional phone support staff to reinforce your existing Help Desk Call Center group to deal with demanding situations such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology professionals gives your workers in Alpharetta Georgia instant contact with an effective support group with extensive experience delivering telephone-based consulting and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to business success, and Progent's goal is to fix rather than just document technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers online professional consulting expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, customization, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Alpharetta Georgia online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into downtime, remote monitoring can head off stressful and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a mix of OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Alpharetta Georgia, Progent's phone-based network support specialists are ready to provide professional and economical system support whenever your company has to have it. More than two decades of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Alpharetta organization works with a local independent support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progent's Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle sudden system crises or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Alpharetta Georgia
Progent's online support, Internet-based repair, network security expertise, and network management services give companies in Alpharetta Georgia the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, refined support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of IT support, performing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every customer. The discipline of documenting and organizing service records allows more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    System Center Configuration Manager automates software deployment and updating, streamlines compliance settings management, inventories network assets, protects against company data leakage, provides health reporting, enables safe end-user self service, and offers a single control mechanism for administering mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist your organization with any facet of planning, installing, using and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

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    Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also supports low-cost backup to Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as low as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery capability for specific files and emails, extensive support for Windows Server CSV and vCenter for handling large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a wide range of services to assist you to plan, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup.

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