Immediate Remote Technical Support for Alpharetta IT Networks
For companies in Alpharetta or anywhere in the state of Georgia, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal billable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where quick fixes somehow end up as big bills. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that promote the highest level of efficiency for online help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to interface to your network without violating corporate security.
Progent's powerful service database application keeps detailed records describing the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance rendered to every Progent customer by any Progent engineer. This database of anomalies and resolutions is structured as a readily retrievable internal knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with optimal solutions in the least time.
Remote services offered by Progent to companies in Alpharetta and throughout the state of Georgia include:
Certified MS Windows Support
Progent's Microsoft-premier remote service professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop services to assist you business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies a person's network technology skills at the master level. CCIEs know how to deal with even the most difficult issues surrounding network design, deployment, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to find solutions for problems rapidly. In typical instances, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your network via sophisticated remote troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco-qualified CCIEs offer help for all of Cisco's market leading family of infrastructure devices by delivering consulting services such as:
CISM and CISSP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recuperate rapidly following a damaging penetration. Security services offered by Progent cover comprehensive data security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing secure mechanisms for off-site and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of information technologies including network infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote help analyzing problems within UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Alpharetta Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of seasoned network consultants offers your workers in Alpharetta or anywhere in the state of Georgia quick communication with a dependable technical support resource with years of experience providing telephone-based support and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a crucial enabler of business efficiency, and Progent's intent is to fix rather than merely annotate technical problems.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Alpharetta, or anywhere in the state of Georgia, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so your network support is proactive rather than reactive. By detecting potential issues before they expand into network outages, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a variety of OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Alpharetta or anywhere in the state of Georgia, Progent's phone-based computer support engineers can deliver expert and economical IT help whenever your organization needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Alpharetta company deals with a regular independent support technician or maintains a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden network emergencies or especially tough integration projects.
Advantages of Progent's IT Support for Offices in Alpharetta
Progent's remote technical help services enable your Alpharetta company to have the advantages of timely, enterprise-level IT support without the cost of managing a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your local support resources
For most businesses in Alpharetta and throughout Georgia, nearby computer support providers, whether made up of freelance consultants or an in-house IT staff, can take care of typical network issues. However, serious problems may spring up when local resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support professionals offer a convenient, fast, and affordable way to augment your regular resources and to transfer useful information to increase your capability to resolve downstream issues locally.
- Reduced Dependence on Individual Service Providers
For network support, smaller offices commonly depend on independent freelance consultants. While freelance consultants carry smaller internal costs than big service firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your network grows, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup support expertise to insure your IT system remains available.
- Build a Scalable Foundation for Seamless Growth
Organizations often start with an information system implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the business. These poorly designed environments require careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet current business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller companies require advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and enhancing productivity. Businesses do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT expertise with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the front lines of network support, performing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.