Fast and Affordable Remote Technical Support for Alpharetta Computer Networks
For organizations in Alpharetta or anywhere in Georgia, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick solutions manage to turn into large invoices. Progent's skill at solving problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies which promote the maximum degree of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to communicate with your network remotely without breaching system security.
Progent's advanced technical support database system includes extensive records of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of assistance provided to every Progent customer by every Progent engineer. This database of issues and responses is stored as a readily accessible proprietary database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to arrive at the most efficient solutions in the least time.
Remote support provided by Progent to customers in Alpharetta and throughout the state of Georgia include:
Authorized Windows Support
Progent's Microsoft-certified remote support professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 development,
Skype for Business migration support, Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to assist you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging problems encountered in network planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating program patches. CCIEs are an exceptional value since their depth of expertise enables them to find solutions for problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system by means of sophisticated on-line support technology in order to perform quick, secure, and affordable diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of networking devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive information security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a broad spectrum of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Alpharetta Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for companies who don't have the money or time to support an internal Call Center but who require fast access to a reliable Call Center with proficient telephone assistance plus the expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your established Call Center organization. Progent's Virtual Call Center can act as a an escalation option to handle the toughest technical problems, or be available in those situations when your regular resources are overwhelmed.
Progent's Help Desk team of seasoned network professionals offers your customers in Alpharetta or anywhere in the state of Georgia quick communication with a large support resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a significant enabler of business efficiency, and Progent's target is to resolve instead of just track IT issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Alpharetta, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your network support is proactive and automated. By exposing potential issues before they result in network outages, automated monitoring can head off inconvenient and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Alpharetta or anywhere in the state of Georgia, Progent's online computer support specialists can provide expert and cost-effective IT support whenever your business requires it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Alpharetta organization works with a local freelance support technician or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle sudden network crises or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Alpharetta
Progent's online network troubleshooting services enable your Alpharetta company to realize the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
With most offices in Alpharetta and throughout Georgia, nearby computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with the majority of network problems. However, IT crises may occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service experts offer a convenient, quick, and budget-friendly way to augment your local help and to transfer valuable information to increase your capability to deal with future problems in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller offices often rely on independent freelance consultants. Although freelance service people carry less overhead than larger support firms and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup help may force your company to wait for help during an emergency. As your company grows, network downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system stays available.
- Create a Scalable Basis for Smooth Growth
Organizations often start with an information system implemented on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. Such badly designed systems require proper assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to provide the solid foundation to meet vital business requirements and ease downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology options capable of promoting business success and improving efficiency. They do not need a network engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of IT support, performing a broad variety of technical projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for using computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every client. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.