Fast and Affordable Online Troubleshooting for Alpharetta Georgia Information Networks
For organizations in Alpharetta Georgia, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves even more in indirect costs by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that promote the maximum level of efficiency for online help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to access your company's environment remotely without violating network security.
Progent's advanced service reporting application maintains thorough histories for the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services rendered to every customer by every consultant. This history of issues and responses is organized as a quickly retrievable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting specialists can come up with the best solutions promptly.
Remote services provided by Progent to clients in Alpharetta Georgia include:
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Certified Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a broad range of technology support including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to assist your company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration consulting and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
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Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most complex issues surrounding network infrastructure planning, installation, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to resolve problems quickly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of advanced remote support technology in order to provide quick, safe, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of infrastructure appliances. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Access Points planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
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CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection services that can improve the immunity of your Windows, macOS and OS X, Linux network against attacks or assist your business to clean up quickly following a serious breach. Security consulting services available from Progent include: in depth data security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
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Cloud Integration Solutions

Progent offers expert online support services to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide array of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on time. Progent's special online engineering solutions include:
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Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or improving your existing organization, selecting or enhancing Call Center application software to address the particular demands of your business, or providing occasional phone support staff to reinforce your existing Help Desk Call Center group to deal with demanding situations such as software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of experienced information technology professionals gives your workers in Alpharetta Georgia instant contact with an effective support group with extensive experience delivering telephone-based consulting and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to business success, and Progent's goal is to fix rather than just document technical problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers online professional consulting expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, customization, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Alpharetta Georgia online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into downtime, remote monitoring can head off stressful and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a mix of OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Alpharetta Georgia, Progent's phone-based network support specialists are ready to provide professional and economical system support whenever your company has to have it. More than two decades of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Alpharetta organization works with a local independent support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progent's Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle sudden system crises or particularly complicated integration projects.
Features of Progent's Remote Computer Support for Alpharetta Georgia
Progent's online support, Internet-based repair, network security expertise, and network management services give companies in Alpharetta Georgia the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Alpharetta Georgia and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone service and asks for no ongoing subscription fee for services provided during regular business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide access to authorized professionals who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Project Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that address the specific requirements of your business.
- Sophisticated Online Access Software
Secure online access permits Progent's service experts to see precisely what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand an expensive onsite service call. Sophisticated remote access software and expert engineers together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite support and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, refined support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of IT support, performing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every customer. The discipline of documenting and organizing service records allows more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.