Fast and Affordable Online Help for Alpharetta Georgia Computer Networks
For businesses in Alpharetta Georgia, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional value because they have the practical background and have access to the sophisticated tools necessary to solve most information system problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is especially important for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor solutions manage to turn into substantial bills. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and field-proven methodologies which promote the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to connect to your company's system remotely without compromising corporate security.
Progent's sophisticated technical support database system includes comprehensive histories of the service that Progent's clients have received. Progent's team service personnel have access to the specifics of all help provided to each Progent customer by any consultant. This archive of issues and responses is stored as an easily retrievable internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available additional massive technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service experts can come up with the most efficient resolutions quickly.
Online support services available from Progent to companies in Alpharetta Georgia include:
Authorized Windows Experts
Progent's Microsoft-expert remote support professionals offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and validates an individual's network technology knowledge at the master level. CCIEs can resolve the most complex issues occurring in network planning, deployment, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to solve problems rapidly. In common cases, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can interface to your network by means of the latest remote support technology to provide efficient, safe, and economical diagnosis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products by delivering consulting services such as:
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly after a serious breach. Security support services available from Progent cover in depth data security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad array of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in environments that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Alpharetta Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center team of seasoned information technology consultants offers your computer users in Alpharetta Georgia immediate communication with an effective technical support group with extensive experience delivering phone help and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center perception as a significant driver of business productivity, and Progent's policy is to resolve instead of just annotate network issues.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By detecting emerging issues before they cause crashes, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Alpharetta Georgia, Progent's online computer support specialists are ready to deliver professional and economical system help the moment your company has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Alpharetta office works with a local independent support technician or employs an in-house IT staff that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to handle sudden network crises or particularly tough integration problems.
Details of Progent's Online Network Support for Alpharetta Georgia
Progent's online help, remote troubleshooting, system security consulting, and network administration services offer companies in Alpharetta Georgia unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Alpharetta Georgia and is also ideal for networks in geographic regions that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online help and asks for no periodic retainer for services delivered during normal working hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core support services consist of technology integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the special requirements of your company.
- Advanced Online Connectivity Software
Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise require an expensive onsite service call. Sophisticated online access software and experienced engineers together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for High System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the front lines of network service, performing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.