Immediate Remote Help for Alpharetta Georgia Computer Networks
Urgent Online Support for Alpharetta NetworksFor organizations located in Alpharetta Georgia, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-qualified security experts to handle advanced security design and diagnostic jobs.

Progent's online support engineers provide excellent value because they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. This reduces direct costs since service calls accumulate fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow end up as substantial invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and proven methodologies which allow the maximum level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent's Technical Response Center can link to your company's system remotely without violating network security.

Progent's sophisticated technical support reporting system maintains detailed histories for all service that Progent's clients have been provided. Progent's team engineers have access to the records of services delivered to each Progent customer by any consultant. This database of problems and repairs is stored as a conveniently exploitable support knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the best resolutions in the least time.

Remote support offered by Progent to clients in Alpharetta Georgia include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and fast restoration of vital files, apps, system images, plus VMs. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different network channel. A wide selection of devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of seasoned information technology experts gives your computer users in Alpharetta Georgia fast contact with a large network service resource with extensive background offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a major contributor to company efficiency, and Progent's aim is to fix and not just document network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Alpharetta Georgia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By uncovering potential trouble spots before they grow into full-scale emergencies, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate multiple operating systems.
How Your Alpharetta Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Alpharetta Georgia, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system support whenever your organization requires it. More than 20 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Alpharetta company deals with a local independent consultant or employs an in-house IT staff that can deal with ordinary network issues, Progent's Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to handle unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Offices in Alpharetta Georgia
Progent's online technical help services enable your Alpharetta organization to experience the benefits of on-call, enterprise-level IT support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most organizations in Alpharetta Georgia, local network service resources, whether represented by outside consultants or an in-house IT staff, can handle the majority of technical issues. However, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices commonly depend on individual freelance consultants. While freelance service people carry less overhead than big support organizations and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your business expands, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your network stays available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an IT system created on a shoestring budget. Without a strong framework, band-aid repairs can get thrown on top of a weak foundation. When a company grows, stability and expandability issues can impede the success of the business. Such badly built environments require proper assessment, smart long-term planning, and wide IT expertise to upgrade to a network infrastructure that can offer the solid foundation to handle critical business requirements and ease future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller offices require guidance and technical education to negotiate an ever more complicated maze of technology options capable of promoting business growth and enhancing efficiency. They do not need a computer consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and understanding of corporate IT enable offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent provides national remote technical support and consulting services for companies that run Sun Solaris networks or whose IT systems include a mix of Solaris and Microsoft products. Remote technical support offers maximum return for your information technology budget by extending client productivity and limiting the time billed for network analysis and repair. Sophisticated remote access technology and experienced service specialists and engineers allow Progent to handle the majority of IT problems without squandering time and expense by going to your site. In the vast majority of situations your network issues can be dealt with by telephone or via a combination of telephone help and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM certified security specialists to assist with the most challenging network issues.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company integrate and maintain Cisco's security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and provide the flexibility to expand with your growing business requirements. Progent's Cisco-Premier network consultants are familiar with Cisco's comprehensive line of products targeted at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can help you integrate Cisco technology to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.

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    Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist your business to deploy your Fortinet firewalls to safeguard all your IT resources at the enterprise edge, within the data center, at branch locations, and at the cloud edge.

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    Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

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    Microsoft Windows SUS enables network managers to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, network support personnel can completely and easily manage the distribution of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, configuring user's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

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    Remote 24x7 network monitoring, automated alarms, and actionable reports are vital to maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can afford a level of network stability that was once reserved for enterprises. Progent can provide a variety Remote Monitoring and Management solutions available as economical service packages created to assist you to identify and resolve a most IT network issues before they can impact productivity.

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    Progent's Microsoft-certified consulting experts can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 offered by Progent include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, data and identity security, automated provisioning and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and end users, and ongoing Call Center support services.

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