Immediate Remote Support for Alpharetta Georgia Information Networks
Fast Phone Support for Alpharetta NetworksFor businesses in Alpharetta Georgia, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology required to resolve most information system issues quickly. This lowers immediate costs since solutions use up minimal billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to turn into large invoices. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to link to your company's system remotely without breaching corporate security.

Progent's proven customer support database system includes detailed documentation of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of services rendered to each Progent customer by every Progent consultant. This history of trouble tickets and solutions is stored as a readily exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service experts are able to find optimal solutions in the least time.

Remote support services provided by Progent to customers in Alpharetta Georgia include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid restoration of critical files, applications, system images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of veteran information technology consultants offers your computer users in Alpharetta Georgia rapid access to an efficient support group with years of experience delivering telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a solid driver of company efficiency, and Progent's policy is to solve instead of simply report technical problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply online advanced consulting expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Alpharetta Georgia online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By exposing emerging issues before they evolve into network outages, system monitoring can ward off inconvenient and costly network failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a variety of platforms.
How Your Alpharetta Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Alpharetta Georgia, Progent's phone-based network support specialists are ready to provide effective and cost-effective system help whenever your business needs it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time associated with in-person support calls.

Even if your Alpharetta organization deals with a local freelance consultant or maintains a full time organization that can handle ordinary network problems, Progent's Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to fix sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Alpharetta Georgia
Progent's remote network troubleshooting services allow your Alpharetta company to experience the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most companies in Alpharetta Georgia, local computer service resources, whether made up of outside consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, serious problems may occur when local resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service specialists offer an easy, quick, and budget-friendly way to supplement your local help and to convey valuable information to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices commonly rely on individual freelance consultants. While independent service people carry smaller overhead than larger consulting organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your company expands, network unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network remains available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses often start with an IT system created on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. Such badly built environments require careful assessment, smart strategic planning, and wide IT expertise to evolve to a network architecture able to offer the solid foundation to handle current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of product options available for promoting business success and improving efficiency. Businesses do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, in the trenches of IT support, performing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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