Immediate Remote Support for Alpharetta Georgia IT Networks
For companies in Alpharetta Georgia, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-certified security experts to help with advanced security design and diagnostic issues.
Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology required to resolve most network issues quickly. This reduces direct expenses since solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to end up as substantial tabs. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and proven methodologies which promote the highest level of effectiveness for online engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your company's network without violating network security.
Progent's sophisticated service reporting system keeps thorough records describing all service that Progent's customers have received. Progent's staff consultants have access to the details of all help provided to each customer by every Progent engineer. This history of anomalies and resolutions is structured as an easily searchable support knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts are able to arrive at the best solutions quickly.
Remote technical services offered by Progent to businesses in Alpharetta Georgia include:
Authorized Windows Support
Progent's Microsoft-premier online service experts offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop services to help your business to deploy, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with the most challenging challenges occurring in network infrastructure planning, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value because their broad expertise permits them to fix problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using sophisticated remote troubleshooting tools to provide fast, safe, and economical analysis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking appliances by providing consulting services such as:
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to clean up quickly following a damaging penetration. Security support services offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine local resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of information technologies including network architecture, email systems, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance troubleshooting anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Alpharetta Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology consultants gives your clients in Alpharetta Georgia fast contact with an efficient technical support resource with years of background delivering phone support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's target is to fix instead of just track network issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and training in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Alpharetta Georgia remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential issues before they evolve into crashes, proactive monitoring can ward off disruptive and costly information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by multiple OS platforms.
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Alpharetta Georgia, Progent's online network support specialists are ready to deliver expert and economical IT support whenever your business has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Alpharetta organization relies on a local freelance consultant or maintains an in-house organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to solve sudden system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Businesses in Alpharetta Georgia
Progent's online network troubleshooting services allow your Alpharetta company to enjoy the advantages of timely, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most companies in Alpharetta Georgia, local network service resources, whether made up of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service experts offer an easy, quick, and economical way to augment your regular resources and to convey valuable information to increase your capability to deal with future issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller businesses often depend on individual freelance service providers. Although freelance consultants carry less overhead than big support firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of fallback help may force your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your network remains up and running.
- Build a Scalable Foundation for Seamless Expansion
Businesses often start with an information system created on a modest budget. Lacking a proper framework, band-aid repairs can get piled on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These badly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the stable foundation to meet vital business demands and ease future expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller companies require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and enhancing productivity. They hardly need a computer consultant who is trying to sell a certain vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align technical consulting with the best interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The practice of documenting and archiving support activity results in more efficient service and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.