Fast Remote Help for Alpharetta Georgia IT Networks
For businesses in Alpharetta Georgia, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-qualified security experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to connect to your company's system without compromising system security.
Progent's powerful customer support reporting application stores thorough histories for the support that Progent's customers have received. Progent's staff engineers have access to the details of assistance provided to each customer by any consultant. This history of problems and repairs is stored as a readily searchable internal database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' in-house support staff so Progent's online service specialists can determine the most efficient resolutions quickly.
Remote technical support services available from Progent to companies in Alpharetta Georgia include:
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Certified Windows Support
Progent's Microsoft-certified remote support experts offer computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of platform support such as Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve even the most complex problems associated with network infrastructure planning, installation, administration, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value because their broad expertise allows them to solve problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using the latest on-line support tools in order to provide efficient, safe, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points engineering services, Cisco wireless controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
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CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to recuperate rapidly following a serious penetration. Security services offered by Progent cover thorough data security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after malicious assaults; integrating firewalls; building secure architectures for off-site and mobile access; protecting your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide array of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow transparent backup and rapid restoration of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you�re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
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Help Desk Support
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current one, selecting or modifying Call Center application software to address the special demands of your business, or providing occasional online personnel to work with your in-house Help Desk Call Center resources during demanding situations such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of seasoned information technology experts gives your workers in Alpharetta Georgia rapid assistance from an effective network service group with years of background delivering telephone-based help and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a major enabler of business efficiency, and Progent's policy is to fix rather than just report IT issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Experts Team can supply online professional engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager for your business so that your computer support is proactive and automated. By spotting emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by multiple OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Alpharetta Georgia, Progent's phone-based network support specialists are ready to provide effective and affordable system help the moment your company has to have it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Alpharetta office has a regular independent consultant or employs a full time IT staff that can handle typical network problems, Progent's Microsoft certified consultants can still provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to deal with sudden system crises or particularly complicated integration problems.
Details of Progent's Remote Computer Services for Alpharetta Georgia
Progent's online support, remote repair, system security expertise, and system management services give companies in Alpharetta Georgia the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Alpharetta Georgia and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone help and asks for no ongoing subscription fee for services provided during normal business hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support for specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
MS Project Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Software Programming
Apple Mac Support
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that match the special requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive personal service call. Cutting-edge remote access software and experienced technicians together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for High Network Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained offices whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, fine tuned support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
- Proven Methodology
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, performing a broad range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for using technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to each client. The discipline of detailing and archiving support records allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.