Fast Remote Support for Alpharetta Georgia Information Networks
Immediate Remote Technical Support for Alpharetta NetworksFor companies located in Alpharetta Georgia, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve most network problems quickly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. Unlike typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from scenarios where fast solutions manage to turn into substantial tabs. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-tested methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your system remotely without violating network security.

Progent's sophisticated technical support reporting application stores detailed documentation describing all support that Progent's clients have been provided. Progent's team engineers have access to the specifics of support delivered to each Progent customer by every engineer. This database of trouble tickets and solutions is structured as a readily exploitable support database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can arrive at the most efficient solutions promptly.

Online support services available from Progent to customers in Alpharetta Georgia include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast recovery of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your IT team to focus on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and give your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk or revamping your established one, evaluating or enhancing Help Desk Call Center software to meet the particular requirements of your corporation, or providing occasional online staff to reinforce your in-house Help Desk Call Center resources to deal with demanding events like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network experts gives your workers in Alpharetta Georgia instant communication with an efficient network service group with years of background delivering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a major driver of company productivity, and Progent's policy is to fix and not merely report IT issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Alpharetta Georgia remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a mix of platforms.
How Your Alpharetta Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Alpharetta Georgia, Progent's online computer support engineers can deliver expert and cost-effective system support the instant your company has to have it. More than 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Alpharetta business relies on a regular freelance consultant or maintains a full time organization that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to deal with unexpected network emergencies or particularly complicated integration projects.

Features of Progent's Remote Computer Services for Alpharetta Georgia
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer offices in Alpharetta Georgia the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a consultant with proven methods for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by each consultant to every client. The practice of detailing and archiving service records allows more efficient service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    Progent's ProSight Email Guard uses the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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    Microsoft 365, formerly called Office 365, is Microsoft's growing family of productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are offered in a variety of product bundles intended for markets ranging from individuals and households to global enterprises. Progent offers quick and easy online access to consultants with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can help your business to evaluate the many subscription plans available with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also help your business to create and maintain hybrid networks that seamlessly combine on-premises and cloud resources.

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    Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or onsite services to assist you to plan, install, manage and debug a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup technology.

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    Progent's Microsoft-certified consultants offer cost-effective remote support and development services to assist you to design, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can include web pages able to function as portals, extranets, document management tools, wikis, data marts, business information systems, enterprise search engines, Visio-driven workflows, and other utilities to promote and improve information sharing. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's popular office productivity programs like Office Excel, Word, PowerPoint, and Visio. Progent can assist you to migrate from earlier releases of SharePoint or move a mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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