Fast Remote Help for Alpharetta Georgia IT Networks
Urgent Online Help for Alpharetta SystemsFor businesses in Alpharetta Georgia, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to connect to your company's system without compromising system security.

Progent's powerful customer support reporting application stores thorough histories for the support that Progent's customers have received. Progent's staff engineers have access to the details of assistance provided to each customer by any consultant. This history of problems and repairs is stored as a readily searchable internal database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' in-house support staff so Progent's online service specialists can determine the most efficient resolutions quickly.

Remote technical support services available from Progent to companies in Alpharetta Georgia include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow transparent backup and rapid restoration of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you�re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current one, selecting or modifying Call Center application software to address the special demands of your business, or providing occasional online personnel to work with your in-house Help Desk Call Center resources during demanding situations such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center team of seasoned information technology experts gives your workers in Alpharetta Georgia rapid assistance from an effective network service group with years of background delivering telephone-based help and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a major enabler of business efficiency, and Progent's policy is to fix rather than just report IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team can supply online professional engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager for your business so that your computer support is proactive and automated. By spotting emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by multiple OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Alpharetta Georgia, Progent's phone-based network support specialists are ready to provide effective and affordable system help the moment your company has to have it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Alpharetta office has a regular independent consultant or employs a full time IT staff that can handle typical network problems, Progent's Microsoft certified consultants can still provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to deal with sudden system crises or particularly complicated integration problems.

Details of Progent's Remote Computer Services for Alpharetta Georgia
Progent's online support, remote repair, system security expertise, and system management services give companies in Alpharetta Georgia the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, fine tuned support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progents staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, performing a broad range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for using technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to each client. The discipline of detailing and archiving support records allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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