Immediate Remote Troubleshooting for Alpharetta Georgia Computer Networks
For companies in Alpharetta Georgia, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISSP-qualified security experts to handle advanced security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve the majority of network problems rapidly. This reduces direct expenses because service calls use up fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. Unlike typical remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the maximum degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to access your environment remotely without violating corporate security.
Progent's proven service database application maintains comprehensive records of all service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help rendered to each customer by every Progent engineer. This history of anomalies and fixes is stored as an easily accessible support knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft open up additional vast technical support databases and permit fast access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient solutions in the least time.
Remote support offered by Progent to customers in Alpharetta Georgia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service professionals can deliver network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of technology support services such as Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to help your company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and validates an individual's technical knowledge at the master level. CCIEs can deal with even the most complex issues occurring in network infrastructure planning, integration, administration, compliance, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent value because their deep expertise permits them to fix problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using state-of-the-art on-line support tools to provide quick, safe, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking products by offering services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a range of security services that can bolster the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or help you to recover quickly following a damaging penetration. Security services available from Progent cover thorough data security and compliance assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight Altaro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Alpharetta Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center staff of seasoned network consultants gives your workers in Alpharetta Georgia instant contact with an efficient support group with extensive background delivering phone help and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a key enabler of business productivity, and Progent's intent is to fix and not simply annotate network problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To find out additional information about Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Alpharetta Georgia remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your environment so that your network support is proactive and automated. By spotting emerging trouble spots before they result in full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by multiple platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Alpharetta Georgia, Progent's phone-based network support specialists can provide effective and cost-effective IT help the instant your business needs it. Over 20 years of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Alpharetta office deals with a regular independent consultant or maintains an in-house organization that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve unexpected network crises or particularly complex integration projects.
Benefits of Progent's Network Help for Organizations in Alpharetta Georgia
Progent's remote support services enable your Alpharetta organization to realize the advantages of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being more available, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
With most offices in Alpharetta Georgia, local computer service resources, whether made up of independent consultants or an in-house maintenance staff, can take care of the majority of network issues. However, major troubles might spring up when local support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service experts provide an easy, fast, and economical way to supplement your local help and to transfer valuable knowledge to increase your capability to deal with future problems in-house.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller offices often rely on individual freelance service providers. While freelance consultants have smaller overhead than larger consulting organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of reserve help may require your company to go without help during an emergency. As your network grows, system unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support experts to make sure your network is always up and running.
- Build a Scalable Foundation for Seamless Growth
Companies typically start with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the productivity of the business. These poorly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to handle current business requirements and ease future expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller businesses need guidance and technical education to negotiate an increasingly complex maze of product alternatives available for promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is built around a profitable product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT expertise with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical expertise, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.