Immediate Remote Help for Alpharetta Georgia Networks
Urgent Remote Support for Alpharetta SystemsFor businesses located in Alpharetta Georgia, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value because they have the practical experience and have access to the advanced tools needed to resolve most information system issues rapidly. Efficient support reduces direct costs since service calls require minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits additionally in incidental costs by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where speedy. minor repairs somehow end up as large bills. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes which allow the maximum degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your system without violating system security.

Progent's sophisticated technical support reporting application keeps extensive histories of the service that Progent's clients have been provided. Progent's staff engineers have access to the records of services rendered to every Progent client by every Progent consultant. This archive of anomalies and fixes is stored as a readily retrievable internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists are able to arrive at the best resolutions in the least time.

Remote technical services offered by Progent to companies in Alpharetta Georgia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your customers in Alpharetta Georgia fast assistance from a large technical support group with extensive background offering telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's aim is to fix and not just track network problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team can supply phone-based advanced engineering support and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing emerging issues before they grow into crashes, remote monitoring can head off inconvenient and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on multiple platforms.
How Your Alpharetta Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Alpharetta Georgia, Progent's phone-based computer support engineers can provide effective and affordable IT support whenever your business needs it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Alpharetta company has a regular freelance consultant or maintains a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the knowledge to resolve sudden system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Alpharetta Georgia
Progent's remote network troubleshooting services allow your Alpharetta organization to have the benefits of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business value by being more available, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Alpharetta Georgia, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can solve typical network problems. However, serious problems sometimes spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service experts offer an easy, fast, and budget-friendly way to augment your regular help and to convey valuable knowledge to improve your capability to handle downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies commonly depend on independent freelance service providers. While freelance consultants carry less internal costs than larger service organizations and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an IT architecture created on a modest budget. Without a strong framework, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. These badly designed environments need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses require advice and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and enhancing efficiency. They hardly need a computer engineer who is attempting to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to build a centrally managed and secure communications ecosystem that permits the modern BYOD computing model with instant messaging, real-time presence, audio/video and web conferencing with application sharing, and both IP and PSTN telephony enabled for a wide assortment of desktop and mobile clients. Progent's certified Lync 2013 consultants and network architects can help you to assess the advantages of Lync 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid topology suitable for your current and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

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    Microsoft Windows Enterprise Directory demands extensive practical experience to integrate optimally across an enterprise. Progent’s Microsoft Premier engineers are experienced in planning, deploying, and maintaining complex Enterprise AD installations. Progent’s fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, dealing with legacy beta software configuration objects in production Active Directory systems, and repair of unsuccessful configurations of Active Directory and AD-associated applications.

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    Progent's proven ransomware recovery consultants can assist you to reconstruct an IT network victimized by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or MongoLock.

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    Progent’s wireless consultants can help small organizations plan, select, pilot, configure and support secure building-to-building wireless bridges that integrate seamlessly into your existing network while providing a degree of protection that matches or exceeds wired interfaces. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and deploy the wireless link solutions that match your company needs.

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    Progent offers the temporary assistance of a veteran Chief Information Officer who can provide strategic direction to help your company pick and support IT solutions to match your present situation and that can serve as a solid foundation for your growth. Progent's part-time Chief Information Officer services offer economic leverage to organizations trying to maximize the benefits from their IT investment but who are unable or hesitant to add another executive-level position to their head count. Because Progent is vendor-agnostic, with a large team of consultants certified to maintain all major OS platforms and connectivity technologies plus a broad selection and business software, Progent is in an ideal situation to offer unbiased recommendations along with advanced technical support for creating IT solutions that match the special requirements of your organization.

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    Progent's Microsoft-certified consultants can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your business, perform pilot installations to validate Hyper-V's compatibility with your line-of-business software, assess your network infrastructure for smooth performance with virtual server technology, help you in moving to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your network management staff to monitor and manage Hyper-V, provide expert consulting support for improving the security of your virtual machines, establish and test disaster recovery processes that maximize network availability, and deliver continuing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk outsourcing.

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    Progent provides nationwide online help and troubleshooting services for businesses who operate Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft Windows products. Online network consulting offers optimum return for your information technology dollar by preserving client efficiency and shortening the time billed for network repair services. Sophisticated remote access tools and skilled service specialists and engineers combine to enable Progent to handle most network problems without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or via a combination of telephone support and online access. Progent can put you in touch with Cisco CCIE network engineers and CISA premier security professionals to assist you with the most difficult system problems.

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    Progent's Cisco-certified wireless experts can assist you to assess the advantages of using Catalyst Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to maintain and debug your existing Wi-Fi network or help you design and carry out an efficient migration from earlier generation wireless controllers to current models.

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    Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and worldwide standards of performance that IT security professionals are required to master. It gives business management the assurance that consultants who have qualified for their CISM credential possess the experience and capability to deliver effective security management and consulting services.

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    Progent's Microsoft consultants can help you to evaluate the value of Microsoft Lync Server 2010 for your environment and can assist you to design and execute an installation of Lync Server that centralizes the control of Instant Messaging and Presence and increases the productivity of your in-house staff, telecommuters, and smartphone users. Progent can also assist you to perform an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office programs, and offer online seminars and continuing technical support for Lync and other Microsoft platforms.

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    VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also permits non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.

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    Progent offers small businesses a pair of ultra-affordable security evaluation scanning packages that include, at a set fee, remotely managed inventory scans of your network security profile which are evaluated by certified security engineers who assess the results of the remote scan, deliver unbiased evaluations of your current security vulnerability, and make recommendations for improvements. Progent offers two complementary network security inventory packages for external and internal security testing that are priced to fit the restricted budgets of small companies while offering enterprise-quality assessments of your network's exposure to attack.

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    VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR solution based on VMware SRM.

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    The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation facility or if you are considering moving your primary or offsite backup equipment to Herakles/QTS, Progent can provide a variety of cost-effective consulting services such as colocation migration, equipment installation and upgrades, infrastructure improvements, comprehensive project management, virtualization configuration, remote network monitoring, automated system management, software development, disaster recovery planning and testing, data security assessment, and the use of the Progent Test Lab.

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    SQL Server 2005 offers indispensable, standardized tools to IT professionals as well as to information workers, lessening the complexity of designing, deploying, managing, and accessing company information and database programs in environments ranging from handheld devices to enterprise data networks. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consultant with real-world experience and broad knowledge in designing and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids big bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

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    • UNIX Professional
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    Progent's Sun Solaris platform support services offer small and mid-size companies and developers help with managing and maintaining Sun Solaris environments that run with Microsoft-powered technology. Progent can give your business contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise offers you a convenient single consulting firm to help you build and maintain a secure and robust cross-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's Cisco-premier CCIE network engineers can help you to maintain your current PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services

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    In addition to offering access to Microsoft Dynamics GP specialists, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, migration assistance, and one-on-one or group webinar training classes customized to address your particular needs. Progent's experts also can show you how to integrate and support a secure, robust network foundation to run your ERP, MRP and accounting applications.

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    Progent offers special security service bundles intended to provide larger institutions an impartial and thorough security evaluation from a group of premier security consultants. All Progent's security assessment packages incorporate a collection of procedures including automated scans from within and from outside the corporate firewall, professional analysis of scan results by certified security consultants, production of a paper explaining the results, plus an interactive concise executive summary and a detailed interactive review for internal network managers.

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    If you are developing UNIX or Linux software in an environment that has Windows-based processors, PCs, and office productivity products, Progent offers comprehensive network support outsourcing that frees you to focus on your field of strategic expertise without the continual hassle of managing your business network. By using smart network monitoring and by delivering online and on-site support when your business needs it, Progent offers an affordable way for maintaining an information network that provides excellent dependability, protection, and performance. Progent's developer assistance services include full-service it outsourcing, virtual infrastructure, remote and on-premises support and repair, proactive network monitoring, and Helpdesk services.

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    Progent's CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

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    • Les Kent has a 35-year history of effective technology integration, executive management, marketing, and operations. He has demonstrated a knack for developing sophisticated IT solutions while working as a network designer, software developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and global corporations.

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    Cisco offers an extensive array of routers including appliances built to provide the security, bandwidth, and reliability required by customers ranging from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS operating system, including the Cisco 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.

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    Progent's short-term IT staffing services enable businesses to respond to the need for network professionals without dealing with the expense and hassle that come with identifying and recruiting reliable technical workers and without increasing your full-time workforce.

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    Progent can supply small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you deploy sensible technology to improve business processes so they align more closely with your corporate objectives. Your business can develop and install a well thought out IT strategy without absorbing the cost of a full-time Chief Information Officer.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

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