Immediate Remote Help for Alpharetta Georgia Networks
For businesses located in Alpharetta Georgia, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts offer excellent value because they have the practical experience and have access to the advanced tools needed to resolve most information system issues rapidly. Efficient support reduces direct costs since service calls require minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits additionally in incidental costs by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where speedy. minor repairs somehow end up as large bills. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes which allow the maximum degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your system without violating system security.
Progent's sophisticated technical support reporting application keeps extensive histories of the service that Progent's clients have been provided. Progent's staff engineers have access to the records of services rendered to every Progent client by every Progent consultant. This archive of anomalies and fixes is stored as a readily retrievable internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists are able to arrive at the best resolutions in the least time.
Remote technical services offered by Progent to companies in Alpharetta Georgia include:
Certified Windows Expertise
Progent's Microsoft-expert remote service professionals can provide network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to assist you company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can resolve even the most stubborn challenges associated with network infrastructure planning, integration, management, compliance, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs represent an exceptional value because their deep expertise allows them to find solutions for problems quickly. In common instances, less experienced consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system via advanced remote support technology in order to provide efficient, secure, and economical diagnosis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of networking appliances. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly following a serious breach. Security solutions offered by Progent cover comprehensive information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent offers advanced remote consulting support to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide range of computer technologies including network architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Alpharetta Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology consultants gives your customers in Alpharetta Georgia fast assistance from a large technical support group with extensive background offering telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's aim is to fix and not just track network problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering support and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing emerging issues before they grow into crashes, remote monitoring can head off inconvenient and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on multiple platforms.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Alpharetta Georgia, Progent's phone-based computer support engineers can provide effective and affordable IT support whenever your business needs it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Alpharetta company has a regular freelance consultant or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the knowledge to resolve sudden system emergencies or particularly complex integration problems.
Benefits of Progent's IT Support for Organizations in Alpharetta Georgia
Progent's remote network troubleshooting services allow your Alpharetta organization to have the benefits of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business value by being more available, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your local support resources
With most businesses in Alpharetta Georgia, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can solve typical network problems. However, serious problems sometimes spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service experts offer an easy, fast, and budget-friendly way to augment your regular help and to convey valuable knowledge to improve your capability to handle downstream issues locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller companies commonly depend on independent freelance service providers. While freelance consultants carry less internal costs than larger service organizations and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always available.
- Create a Scalable Foundation for Smooth Expansion
Companies typically start with an IT architecture created on a modest budget. Without a strong framework, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. These badly designed environments need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to handle vital business demands and simplify future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller businesses require advice and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and enhancing efficiency. They hardly need a computer engineer who is attempting to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended
solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every consultant to each customer. The practice of documenting and archiving service activity allows more effective service and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.