Fast and Affordable Remote Technical Support for Alpharetta Georgia Computer Systems
Urgent Online Support for Alpharetta SystemsFor organizations located in Alpharetta Georgia, Progent offers remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of network problems quickly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits additionally in indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where quick repairs manage to turn into substantial invoices. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent's remote service group can communicate with your company's computer system remotely without breaching system security.

Progent's proven customer support database system maintains detailed documentation for the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services delivered to every Progent customer by any consultant. This history of issues and fixes is structured as a conveniently accessible internal knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support databases and permit fast response from vendors' in-house engineering staff so Progent's remote service experts can come up with optimal solutions promptly.

Online support services provided by Progent to clients in Alpharetta Georgia include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your specified IT management personnel and your assigned Progent technical consultant so emerging problems can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast recovery of critical files, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are asked to confirm your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your in-house network support staff. User interaction with the Help Desk, provision of technical assistance, issue escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are consistent whether issues are resolved by your in-house support resources, by Progent's team, or both. You have complete flexibility to expand or shrink your share of IT support work as required. Progent provides startup installation and provisioning of the professional services PSA software plus workflow documentation, testing and education. To learn more about ProSight Shared Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts offers your workers in Alpharetta Georgia quick communication with an effective support resource with substantial background providing telephone-based consulting and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a solid enabler of company productivity, and Progent's target is to fix and not simply record network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based advanced engineering expertise and education in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Office Word, and Office Excel. To learn more on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to suit your business so that your IT maintenance is proactive and automated. By detecting potential issues before they cause network outages, automated monitoring can head off inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a mix of platforms.
How Your Alpharetta Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Alpharetta Georgia, Progent's online network support specialists are ready to provide effective and economical system support whenever your organization has to have it. Over two decades of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Alpharetta business has a regular freelance consultant or employs a full time IT staff that can deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Alpharetta Georgia
Progent's remote network troubleshooting services enable your Alpharetta company to experience the advantages of immediate, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will derive greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    For most businesses in Alpharetta Georgia, local network service providers, whether consisting of independent consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, IT crises might occur when local resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these situations, Progent's on-call support specialists provide an easy, quick, and affordable way to augment your local resources and to pass on useful knowledge to increase your capability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices often depend on individual freelance service providers. While independent consultants have less overhead than big service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may require your company to go without help during an IT crisis. As your network grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your network remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often start with an information system created on a shoestring budget. Without a scalable framework, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. These badly designed systems require careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can offer the stable foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an ever more complex maze of technology alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is motivated to resell a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the front lines of IT support, executing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not just world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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