Fast Online Help for Alpharetta IT Networks
Immediate Phone Technical Support for Alpharetta SystemsFor businesses in Alpharetta or anywhere in the state of Georgia, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they have the practical background and have access to the advanced tools required to resolve the majority of information system problems quickly. This reduces direct expenses since solutions require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially important for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs somehow end up as big tabs. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and proven methodologies which ensure the highest level of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to link to your company's computer system remotely without breaching system security.

Progent's advanced technical support database system stores comprehensive records describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the details of assistance rendered to every Progent client by any consultant. This database of issues and solutions is stored as a quickly retrievable internal knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' internal support staff with the result that Progent's online service specialists can come up with the most efficient solutions promptly.

Remote services offered by Progent to customers in Alpharetta and throughout the state of Georgia include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran information technology experts provides your customers in Alpharetta or anywhere in the state of Georgia immediate access to a dependable support resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's goal is to solve rather than simply annotate network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in key business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Alpharetta, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into downtime, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support multiple platforms.
How Your Alpharetta Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Alpharetta or anywhere in the state of Georgia, Progent's phone-based computer support specialists are ready to provide expert and economical IT support the instant your business has to have it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Alpharetta office relies on a local freelance consultant or employs a full time organization that know how to deal with ordinary computer issues, Progent’s Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to fix unexpected system crises or especially tough integration problems.

Features of Progent's Remote Computer Services for Alpharetta
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer offices in Alpharetta or anywhere in the state of Georgia the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your business world class network support while allowing you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.