Immediate Remote Support for Alpharetta Networks
For businesses located in Alpharetta or anywhere in Georgia, Progent offers remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to solve most information system issues rapidly. Efficient support reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-tested processes which ensure the highest degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to link to your network remotely without compromising system security.
Progent's proven customer support reporting application includes thorough documentation describing all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services rendered to each Progent customer by any Progent engineer. This archive of trouble tickets and responses is structured as a quickly exploitable support database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts are able to determine the most efficient resolutions promptly.
Remote support services offered by Progent to clients in Alpharetta and anywhere in the state of Georgia include:
Certified Windows Support
Progent's Microsoft-expert online service professionals offer computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most difficult problems encountered in network planning, installation, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value because their depth of experience enables them to resolve problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using advanced on-line support tools to perform quick, secure, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs engineering support, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions that can improve the immunity of your Windows, macOS and OS X, Linux environment against assaults or assist your company to recover quickly after a damaging penetration. Security solutions offered by Progent include: thorough data security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent offers expert remote consulting services to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad range of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and easy management in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Alpharetta Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or revamping your established organization, evaluating or enhancing Call Center software products to handle the special requirements of your business, or adding occasional online staff to supplement your in-house Help Desk team during demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of experienced information technology professionals offers your workers in Alpharetta or anywhere in the state of Georgia fast contact with a reliable technical support group with substantial experience delivering phone help and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of business efficiency, and Progent's intent is to fix rather than merely report technical problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth engineering support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Alpharetta, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they grow into network outages, system monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments based on multiple OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Alpharetta or anywhere in the state of Georgia, Progent's phone-based network support specialists are ready to provide professional and affordable system support the instant your organization has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-site service calls.
Even if your Alpharetta business relies on a regular freelance support technician or employs an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden network emergencies or particularly challenging integration projects.
Details of Progent's Online Network Support for Alpharetta
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer offices in Alpharetta or anywhere in the state of Georgia unparalleled leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your company world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Alpharetta and is also ideal for networks in more remote areas of Georgia that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum fee for phone support and asks for no monthly retainer for support services delivered during normal business hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management and Application Programming
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- Sophisticated Online Access Tools
Protected remote access allows Progent's service experts to see precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal visit. State-of-the-art online connectivity tools and experienced technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for High System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose workers need immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the front lines of network service, performing a broad variety of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.