Fast Remote Help for Alpharetta Georgia Computer Systems
Fast Remote Consulting for Alpharetta NetworksFor companies located in Alpharetta Georgia, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology required to resolve most network issues quickly. Efficient support lowers direct costs because solutions use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where quick repairs manage to turn into major invoices. Progent's skill at handling problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven processes that promote the maximum degree of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to link to your company's environment without violating system security.

Progent's proven service database application stores detailed histories for the support that Progent's customers have received. Progent's authorized consultants have access to the records of assistance delivered to each Progent client by every engineer. This history of problems and fixes is organized as a readily exploitable internal database that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting experts can find optimal resolutions promptly.

Online services offered by Progent to customers in Alpharetta Georgia include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast restoration of critical files, apps, images, plus VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting tools created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or improving your current organization, selecting or modifying Help Desk Call Center application software to address the particular demands of your business, or providing temporary online staff to work with your existing Help Desk team to handle demanding situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of experienced network experts provides your customers in Alpharetta Georgia fast assistance from a dependable network service resource with years of experience providing phone support and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a significant enabler of company performance, and Progent's aim is to solve instead of just report network issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To find out additional information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Alpharetta Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your environment so your network support is proactive rather than reactive. By uncovering looming problems before they grow into downtime, automated monitoring can ward off stressful and costly network failures. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a combination of OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Alpharetta Georgia, Progent's online computer support engineers can deliver expert and cost-effective IT help whenever your business has to have it. More than two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Alpharetta company deals with a regular freelance support technician or maintains an in-house organization that can handle ordinary network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to fix unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Alpharetta Georgia
Progent's remote IT consulting services enable your Alpharetta organization to enjoy the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will derive added business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    With most offices in Alpharetta Georgia, local computer service providers, whether made up of freelance consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, serious problems might spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's online support professionals provide an easy, fast, and affordable solution to supplement your local resources and to pass on valuable knowledge to increase your ability to deal with downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices often depend on independent freelance consultants. Although independent consultants have smaller internal costs than big service companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for help during an emergency. As your network expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often begin with an IT architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These badly designed systems require proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet critical business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller companies require advice and technical training to navigate through an increasingly complex array of product options capable of promoting business success and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



An index of content::

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises expertise, application development, and technical support services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a cohesive intranet solution.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to every client. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

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    Progent can assist your company to plan and execute an efficient migration from a UNIX-based IT system to a network powered by Microsoft Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development experts can help you preserve your data and minimize business disruption by designing an effective migration plan that protects your existing investments in UNIX application and infrastructure. UNIX-to-Windows migration consulting services available from Progent include analysis of current environment, transition planning and testing, MS Exchange migration expertise, information and application migration, and server and mass storage transition and economization.

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    Progent can help your company to plan and execute an efficient migration from a Sun Solaris-powered information environment to a network based on Windows and capable of supporting Microsoft's popular office productivity software, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can help you guard your data and minimize productivity discontinuity by designing an efficient transition plan that protects your existing investments in Solaris application and technology. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing environment, migration strategy and testing, Microsoft Exchange migration support, data and application migration, and processor and mass storage migration and consolidation.

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    Email Guard from Postini offers continually updated spam and virus blocking, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Management technology through Progent's E-Mail Guard spam filtering and virus protection aggregation program. Progent's certified email protection consultants can help you devise an email protection strategy that incorporates spam filtering and virus defense products and processes.

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    SQL Server 2008 offers indispensable, standardized tools to IT professionals as well as to network users, lessening the difficulty of designing, integrating, managing, and using enterprise information and analytical programs in environments ranging from mobile devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world experience and broad knowledge in designing and deploying information-based, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Juniper-authorized NetScreen consultants can help you to install and integrate NetScreen 5000 series routers, migrate from older NetScreen products to the latest Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology systems.

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    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout strategies, tune your network for local, multi-site, private or public cloud-based, and hybrid environments, train your IT support team, create an enterprise-wide security strategy, automate IT management, assist with creating applications, and generate and test a DR/BC plan.

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    Progent's Microsoft-certified consultants can assist you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to modify your existing SCCM 2012 environment to support your changing business requirements. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by delivering expertise with related Microsoft platforms such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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    Progent's IT outsourcing services offer budget-friendly computer consulting for small companies. Whether it involves designing system architecture, creating an internal Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your network, or developing an on-line business application, outsourcing your IT technical services can contain expenses and minimize uncertainties, allowing network support budgets to grow in a more linear and controlled fashion than is possible by assembling a bulky, knowledgeable internal IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a protected and robust system architecture for your critical applications powered by Windows.

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    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of network service, performing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for using technical knowledge to repair real-world IT problems rapidly.

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    For medium-size businesses who need IT consulting services, Progent offers a variety of alternatives such as on-site service, remote assistance, phone-based Call Center, round-the-clock support with automatic network monitoring, emergency staff augmentation, site relocation services, software programming, and expert consultation. For midsize businesses in California or other areas serviced by Progent's field engineers, Progent offers professional on-premises help for fixing network problems rapidly and affordably.

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    Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wireless Access Point experts can provide economical online and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.

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    Remote Mid-size Business Server Recovery

    Progent provides technical support for mid-size companies with 100 to 250 network clients. The medium size business or office has typically been an underserved segment of the market for IT consulting services. The overhead and support delivery models of major third-party service organizations make them too expensive for the ordinary mid-size business or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an information system whose advanced technology and sophistication are often comparable to the information systems of much larger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual office infrastructure and proactive network monitoring, significantly lowers the network support costs of a small-medium business while offering the mid-size company with big-company service from professional, world-class experts knowledgeable in a broad range of small business network solutions. If your medium size organization or small business is looking for the quality of IT support appropriate for a mid-size organization without paying enterprise prices, you need Progent.

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    In performing IT tasks for corporate customers, Progent follows a structured methodology driven by specified milestones so as to meet financial, scheduling and engineering goals while minimizing business disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design tuning, and professional implementation. All facets are recorded to make available a comprehensive summary of IT services performed and to help in downstream system support.

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    Progent can help small and mid-size organizations to deploy VoIP technology to provide their at-home workforce the benefit of seamless extensions of the company phone system.

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    Microsoft Certified Expert ISA 2004 Firewall IT Consultants

    Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 consultants can assist you to plan, install, and manage an implementation of Forefront TMG or ISA Server 2006 on your network that delivers the firewall security, performance and ease-of-use that your company requires.

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    Application Publishing with ISA Server 2006 provides more protection of intranet resources while supporting increased efficiency by making these applications available to legitimate remote users. ISA Server helps guard corporate applications, services, and data across all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier ISA Server 2006 consultants can help you plan, install, set up, and support Internet Security and Acceleration Server 2006 on your system so that your business achieves a highly functional and affordable balance of security, convenience, and performance.

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    Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.

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    Progent's certified Windows Server 2022 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.

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    With Catalyst switches for small and mid-size businesses, Cisco enables organizations to gain the full benefits of bringing intelligent services into their IT infrastructures. Cisco's Catalyst switch technology allows you to enable features to make your network infrastructure sufficiently robust to handle real-time needs, scalable to support growth, safe enough to protect restricted information, and designed for differentiating and controlling all traffic to optimize network operations. Progent's CCIE certified consultants can help you pick out and deploy Catalyst switches appropriate for your company. Also, Progent's CISA certified security consultants can help you develop a strategic security policy and set up Cisco switches so they help support your security strategy. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent's Juniper-authorized NetScreen consultants can assist you to configure and optimize NetScreen 5000 series routers, upgrade from older NetScreen devices to more current Juniper products, and repair network infrastructure issues in all-Juniper or mixed-technology systems.

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    Progent's management team includes industry professionals with years of experience delivering network consulting, technical support, and strategic IT planning to organizations ranging in size from startups to global enterprises. Great service requires great people, and Progent has assembled a management staff able to provide customers with the best service value in the industry.

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    Progent's Microsoft-certified consultants average over 10 years of experience providing unified communications support for companies that range from small offices to large enterprises. Progent offers economical consulting for all versions of Microsoft Exchange Server to enhance email and virus security, configure high availability email environments, and implement remote and mobile email connectivity. Progent's Microsoft Exchange support services can assist you in planning and implementing a migration from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2019 Server. Progent provides integration help for Windows 10 and Windows 11 clients running Office Outlook and can help you configure Microsoft Outlook Web App for all major browsers. For email virus protection, spam filtering and data data leak prevention, Progent offers Email Guard email filtering and encryption.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of migrating to SQL Server 2017 and can help you to design and carry out a cost-effective migration of your databases and applications to any network architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from as-needed design review or debugging to comprehensive project management to ensure your SQL Server 2017 project is successfully completed on time and on budget.

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    Progent offers the services of a CRISC-certified risk management expert to help you to plan and deploy an enterprise risk management (ERM) solution based on best practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines.

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