Fast Remote Troubleshooting for Alpharetta Georgia Networks
For companies located in Alpharetta Georgia, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic jobs.
Progent's online support experts provide excellent value because they have the practical background and have access to the sophisticated technology needed to solve most network issues rapidly. Efficient support lowers direct expenses since solutions require minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to typical remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick repairs manage to turn into large tabs. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and proven methodologies which allow the highest degree of efficiency for remote consulting and repair for information systems of any size. Progent's online support team can link to your network remotely without violating system security.
Progent's sophisticated service database system includes thorough records describing the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to every Progent client by every engineer. This database of problems and fixes is stored as an easily exploitable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online service specialists can come up with the best solutions quickly.
Online technical services provided by Progent to companies in Alpharetta Georgia include:
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Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts offer network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a broad range of technology support including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
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Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the master level. CCIEs know how to handle the most complex problems encountered in network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional value because their broad experience enables them to find solutions for problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated remote troubleshooting tools in order to provide quick, safe, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of networking products by providing services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help businesses to locate and quarantine infected servers and endpoints and guard clean assets from being penetrated. If your Alpharetta network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery experts can help your Alpharetta business to reconstruct an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of IT security experts bring the wide range of skills necessary to rebuild all vital components of a targeted system quickly and with little data loss. To learn more, visit Progent's ransomware removal and operational continuity expertise.
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CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to clean up rapidly after a damaging penetration. Security support services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; building safe architectures for remote and mobile access; securing your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
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Cloud Integration

Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Microsoft 365 integration with local Exchange environments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies such as system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance resolving problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX
Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time management reporting tools created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow transparent backup and fast restoration of important files/folders, apps, images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Shared Help Desk: Outsourced and Shared Help Center Services
Progent's Co-managed Service Desk offers a seamless extension of your corporate IT support resources. User interaction with the Service Desk, provision of technical assistance, issue escalation, ticket creation and tracking, performance measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your corporate IT support resources, by Progent's team, or both. Your business has unrestricted flexibility to extend or shrink your part of technical support work as circumstances demand. Progent provides initial deployment and provisioning of the professional services automation software plus documentation, testing and training.
To learn more about ProSight Shared Call Desk, visit ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:
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Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of veteran network experts provides your customers in Alpharetta Georgia fast access to a dependable technical support group with years of background providing phone support and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major driver of business productivity, and Progent's target is to resolve rather than just annotate network problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group can supply remote professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Alpharetta Georgia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting possible issues before they grow into network outages, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on multiple OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Alpharetta Georgia, Progent's phone-based network support engineers can provide expert and cost-effective IT help the instant your business has to have it. Over two decades of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Alpharetta company works with a local freelance consultant or maintains a full time organization that can deal with common computer problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to solve unexpected network crises or especially challenging integration problems.
Benefits of Progent's IT Support for Organizations in Alpharetta Georgia
Progent's online network troubleshooting services enable your Alpharetta organization to enjoy the benefits of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business worth by becoming more available, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
For most organizations in Alpharetta Georgia, local network service resources, whether made up of outside consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, IT crises may strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call service experts offer a convenient, quick, and economical solution to augment your regular help and to transfer useful information to increase your ability to deal with downstream problems in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller companies commonly rely on independent freelance consultants. While freelance service people have less internal costs than big support firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of fallback help may force your company to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network remains available.
- Build a Scalable Foundation for Smooth Expansion
Organizations often begin with an information system implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These badly built environments need careful analysis, smart strategic planning, and wide technical expertise to evolve to a system architecture that can offer the solid foundation to meet critical business demands and facilitate downstream growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller companies require advice and technical training to navigate through an ever more complicated array of product options available for promoting business success and improving productivity. They hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical expertise with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide in-depth support for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each client. The discipline of documenting and archiving support records allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.