Expanding your remote workforce can have a major impact on network infrastructure, security, and company workflows. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Alpharetta company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers support services that go from on demand expertise for helping you over challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Alpharetta, Georgia businesses to with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed for an at-home work environment can be particularly complicated if you have to manage a mix of personal equipment like desktop computers and notebooks, routers, and wireless APs from various vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online help for both outdated and modern IT products in virtual office venues enables you to make cost-effective use of your existing infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Support services available from Progent to help your company to create a productive work-at-home infrastructure include:

  • VPN connectivity allows you to establish a safe tunnel for authorized at-home workers to access IT resources located at your company datacenter or in a public cloud. Progent's consultants can help you to configure and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's AnyConnect client software for secure VPN tunneling for a broad range of devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and interact with a data center computer's desktop. This technology gives network managers significant control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers top-tier remote support for configuring home routers from a variety of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by families and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help you to resolve these problems by delivering expertise like Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point integration help.
  • Internet access solutions affect the speed and reliability of connections between at-home workers and the company data center. Mission-critical processes might require redundant Internet access in case the normal connection fails. Progent can provide guidance for identifying ISPs, choosing appropriate service packages, and setting up high-availability Internet connections. Refer to Internet connectivity integration services.

IP Voice Integration for Telecommuters
Expanding the business phone environment to accommodate teleworkers is vital to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX products are used by SMBs to server remote users. Many enterprises depend on Cisco's modern or legacy platforms for VoIP management. Progent can assist businesses of any size to design or maintain a remote IP voice service that delivers the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses optimize their existing Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM manages other combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can help you to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and deliver on-demand configuration and debugging services.

Voice/Video Conferencing for Remote Workers
A broad selection of video conferencing products from leading technology companies support virtual discussions, video and voice conferencing, chat, and screen sharing for both local workers and at-home workers. Many organizations utilize multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist you to manage your existing conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that supports real-time presence, IM, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 concurrent users for video calls. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's support services for Cisco Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities that include IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and help you to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a cohesive user experience for sharing data and ideas throughout a corporate network and on a wide range of endpoints. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their first publication and can assist businesses to configure these critical collaboration platforms to maximize the productivity of your at-home workforce.

SharePoint Server Configuration Experts for Remote WorkersSharePoint utilizes web sites to allow collaboration and knowledge sharing by offering policy-based access to content, workflow, and tools for searching through enterprise-wide information silos. SharePoint enables you to create protected portals that enables at-home workforce to view and update aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, refer to SharePoint configuration and application development consulting.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration consulting for Microsoft Exchange.

Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can access them safely via a web browser. Included with Office and Microsoft 365, OneDrive enables home employees to jointly author files. Edits created offline are synced when you reconnect to the Internet. For information about Progent's consulting services for OneDrive, go to Microsoft Onedrive integration consulting.

Public Cloud Integration Services for Teleworkers
Progent offers advanced online assistance for enabling businesses to build, maintain and troubleshoot cohesive network models that incorporate physical data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud connectivity, identity, and security.

Azure Integration for TeleworkersMicrosoft Azure is a leading platform for public cloud services that allows you to use infrastructure, servers, and key apps running on Microsoft's massive cloud. Azure includes more than 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent can also show you how to establish protected connections to Azure services for remote workers by configuring and troubleshooting firewalls and VPN tunnels. To find out about Progent's consulting services for Microsoft Azure, refer to Azure expertise.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, previously called Office 365, is Microsoft's popular family of business productivity software and cloud services available on a subscription basis. Office apps and services are provided in a selection of bundles intended for users ranging from students and households to major enterprises. Progent offers quick and easy remote contact with experts knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your teleworkers to achieve maximum business value. For information about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.

Exchange Online Integration for Remote WorkersMicrosoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has engineered Exchange Online to run smoothly with on-premises Exchange environments, allowing you to build hybrid networks. Progent's certified Exchange consultants can provide occasional help to get you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your teleworkers have easy and safe access to your Exchange Online environment. For details Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's top provider of cloud services. Progent offers rapid and affordable online contact with cloud integration consultants who can assist your business to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network architecture to make sure your users have a productive computing experience regardless of whether they are working from your main office, a branch office, at home, or on the road. To find out about Progent's support services for Amazon AWS, see Amazon AWS integration services.

Google Cloud Integration Services for TelecommutersGoogle Cloud (GCP) is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to scale your current IT resources with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can help your business to set up VMs on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and streamline identity control for at-home workers with Google Cloud Identity services. Progent can also help your business to utilize GCP's unified management tools to control and monitor your GCP ecosystem. To find out, visit Google Cloud Platform (GCP) integration support.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a from-home workforce, which could be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their active trouble tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service enables your company to expand your current Help Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your regular support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can enable your company to deliver world-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.

Cybersecurity for Remote Workers
Work-from-Home employees commonly use their own devices and usually work in a poorly secured physical area. This situation multiplies their susceptibility to cyber threats and calls for judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive user education, and the development of policies built on best practices. Progent's veteran team of data security support consultants can assist your business to plan, implement and manage a compliant cybersecurity solution that protects critical IT resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be securely accessed by local users as well as by telecommuters, mobile users, vendors, clients, and the public. Modern firewall appliances allow you to assign and control different permissions to various groups of users and to scale your network and adjust your cybersecurity posture as your company evolves and as network attacks become increasingly sophisticated. Progent works with both current and legacy firewall appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, visit firewall configuration and support expertise.

Remote Security Monitoring and Management Services for TeleworkersOnline Endpoint Security Monitoring makes it easy to watch over the disparate devices utilized by telecommuters and either block or identify and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on every protected endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the targeted device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, see remote endpoint monitoring for at-home workers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all types of outside and local security threats for a network that incorporates remote workers. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and economically detecting a broad range of security gaps that can be found via the Internet. Progent's endpoint security assessment consulting services, which can be managed by security professionals with top certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your processes and governance policies and assess your WAN architecture to allow you to design the highest level of protection for your an at-home workforce.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper describing key things to focus on for protecting an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection involves saving and recovering vital data in order to avoid data loss and reduce restoration time in case of storage system problems resulting from hardware issues, programming hiccups, human error, cyber attack, or other causes. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery strategies for remote workers must cover diverse types of personally owned endpoint devices. Progent offers fast remote help from experts knowledgeable about a wide range of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and handhelds. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes granular restore and unified management.
  • Disaster Recovery/Business Continuity strategies typically envision circumstances that require a rapid changeover to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can help you to produce, document and validate a DR/BC plan that includes the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized environment for protecting critical information by managing onsite, mobile, and at-home endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint computers can be user owned or company owned. IT admins managing the enrolled endpoint computers of teleworkers can use Intune to provision and authenticate applications on devices, push patches and certificates, configure policies for permission to access data and networks, manage passwords, create VPN tunnels, determine how home-based workers share information, set up threat protection, ensure compliance, and wipe corporate data from lost, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. For information about Microsoft Intune and how Progent can help you to use this platform to administer the endpoint computers of your telecommuters, refer to Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network managers to keep offsite endpoints current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery platform for authorization control, app management, and setup management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a one-time purchase. Key features of VMware Workspace ONE include fast remote provisioning of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and integration with Microsoft applications and cloud services. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Alpharetta, Georgia business, phone 1-800-993-9400 or go to Contact Progent.