Enlarging your telecommuter workforce can have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Alpharetta company to pick the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for helping you over occasional technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can help Alpharetta, Georgia organizations to with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Infrastructure for a Remote Workforce
Configuring the network infrastructure required for a remote work environment can be particularly complicated if you have to accommodate a combination of personal equipment like PCs and laptops, routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware levels. Progent's background delivering online support for both legacy and current IT products in remote office venues enables you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for making essential updates. Support services available from Progent to help your company to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a safe connection for authenticated at-home employees to use IT resources located at your corporate datacenter or in the cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a wide selection of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to see and interact with a remote PC's desktop. This provides IT managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and support VPN connections, local wireless networks, and firewall services. Progent can provide expert online support for deploying routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often shared by the whole family and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can create performance and cybersecurity issues. Progent can assist businesses to resolve these issues by delivering expertise like Aironet integration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP setup help.
  • Internet access methods affect the speed and availability of connections between telecommuters and the company network. Line-of-business applications might demand redundant Internet access in the event the primary connection breaks. Progent offers expertise for selecting ISPs, choosing sensible service bundles, and configuring fault-tolerant Internet connections. See Internet access integration services.

VoIP Integration for Remote Workers
Extending the corporate PBX system to accommodate remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice products are used by small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can assist businesses of all sizes to design or tune a telecommuter IP voice service that provides the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses tune their current Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. CUCM supports other mixed media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can assist your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users operating beyond the corporate firewall like telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to support these solutions and provide on-demand integration and debugging expertise.

Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from leading vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many companies use multiple conferencing products to accommodate their different partners and customers. Progent can assist your organization to manage your current conferencing environment and optimize the engagement of your at-home workforce.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as voice/video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to tune your network architecture to run them.

Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a cohesive user interface for sharing information throughout multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their original publication and can assist businesses to deploy these critical collaboration products to optimize the productivity of your remote workers.

SharePoint Configuration Experts for At-Home WorkersSharePoint uses web entities to facilitate collaboration and knowledge delivery by providing policy-based access to content, workflow, and utilities for searching through enterprise-wide business data. SharePoint allows you to create secure web portals that permits at-home workers to see and update consolidated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint support services, see SharePoint integration and application development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see integration consulting for Microsoft Exchange Server.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can retrieve them safely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive allows home employees to co-edit files. Edits made offline are uploaded when you reconnect to the Internet. To learn about Progent's support services for OneDrive, refer to Onedrive integration experts.

Public Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable online assistance for enabling organizations to create, manage and troubleshoot cohesive hybrid network architectures that include physical data centers, telecommuters, branch offices, and public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration for At-Home WorkersAzure is a leading family of public cloud services that enables you to use infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure features more than 100 services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by configuring and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, go to Microsoft Azure expertise.

Microsoft 365 Integration for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's popular family of client productivity software and cloud services offered on a subscription basis. Office apps and services are marketed in a selection of bundles intended for customers ranging from students and small offices to large corporations. Progent offers fast and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration expertise.

Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to build hybrid information systems. Progent's Exchange consultants can provide occasional assistance to get you through tough IT roadblocks and also offer comprehensive project management services to make sure your teleworkers have convenient and secure access to your Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, go to Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration for TeleworkersAmazon AWS is a pioneer in the public cloud computing arena and is the industry's leading source of cloud services. Progent can provide quick and economical online contact with cloud integration consultants who can assist your organization to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to build a high-uptime network model to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Integration Services for TelecommutersGoogle Cloud is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can help you to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline access management for at-home workers with GCP Cloud Identity services. Progent's consultants can also help you to use GCP's unified management technology to administer and monitor your Google Cloud environment. For information, go to Google Cloud Platform integration services.

Help Desk Support for At-Home Workers
An emergency, company-wide switchover to a from-home workforce, which might be driven by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or update their active tickets, add details, and upload screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows you to supplement your existing Support Desk team by sharing responsibilities for Support Desk support services transparently between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Security for At-Home Workers
Work-from-Home workers typically use their personal devices and usually operate in a poorly secured physical area. This situation multiplies their susceptibility to cyber attacks and calls for careful deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the development of security policies based on best practices. Progent's veteran team of cybersecurity support consultants can assist you to design, implement and maintain a compliant security solution that protects vital information resources in networks that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be safely accessed by local users as well as by an at-home workforce, mobile employees, vendors, customers, and the public. Modern firewall appliances allow you to assign and control different permissions to different groups of users and to scale your network and adjust your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent works with both new and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall support services, refer to firewall configuration and support services.

Remote Endpoint Monitoring and Management Services for At-Home WorkersOnline Endpoint Monitoring makes it possible to track the various devices used by telecommuters and either reject or identify and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on every secured endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to identify new threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected device from the network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoint devices stay secure even if they are disconnected from the Internet. To learn more about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.

Two-factor Authentication Services for Remote WorkersProgent's Duo authentication services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of external and internal security threats for an environment that includes remote workers. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and economically uncovering a broad range of security gaps that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by security experts with top certifications such as CISM, ISSAP, and GIAC, can assist you to evaluate your operations and governance policies and review your network infrastructure to enable you to implement the highest level of protection for your an at-home workforce.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing critical areas to concentrate on for securing an IT environment that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring vital data in order to prevent data loss and reduce restoration time and effort in the event of storage system failures due to hardware breakdowns, software hiccups, user mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to architect and manage in hybrid environments that incorporate local data centers, public clouds, and an at-home workforce.

  • Backup/Recovery solutions for at-home workers must cover diverse kinds of personally owned endpoint devices. Progent offers fast online access to consultants knowledgeable about a broad range of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes granular restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that require a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help you to develop, document and validate a DR/BC plan that includes the process of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a centralized solution for protecting corporate data by managing onsite, mobile, and home-based endpoints.

Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Managed endpoint devices can be user owned or company owned. IT admins managing the endpoint devices of at-home workers can utilize Intune to provision and authenticate applications on devices, push updates and certificates, set up policies for permission to access information and networks, manage passwords, create VPN tunnels, control how teleworkers share information, establish threat protection, ensure security compliance, and erase corporate data from missing, stolen or decommissioned devices. Microsoft Intune works with iOS, Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, visit Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a one-time purchase. Key capabilities of Workspace ONE include rapid over-the-air provisioning of new notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Alpharetta, Georgia organization, phone 1-800-993-9400 or go to Contact Progent.