Alpharetta Offsite Workforce Integration Support and Consulting
System Planning, Implementation, Administration and Troubleshooting Consulting
Expanding your at-home workforce can have a major impact on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Alpharetta company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Alpharetta, Georgia businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be especially complicated if you have to manage a combination of personal hardware such as PCs and notebooks, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a mix of OS software and firmware releases. Progent's experience delivering online support for both outdated and modern technologies in virtual office solutions enables you to make efficient use of your existing infrastructure and provides you with ready access to top-tire consultants for making essential updates. Services offered by Progent to assist your company to create a productive work-at-home ecosystem include:
- Virtual Private Network technology allows you to create a secure tunnel for authenticated remote employees to use IT assets located at your company data center or in the cloud. Progent can help your company to configure and manage VPN connections between your at-home workforce and your key IT resources by providing online VPN integration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your telecommuters to utilize Cisco's popular AnyConnect client software for secure VPN connections for a wide selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow a teleworker to see and use a data center PC's desktop. This technology provides network managers significant control over the digital ecosystem of at-home employees and ensures remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach home networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent offers expert remote support for deploying routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting an entire household and guests, are commonly used by telecommuters to connect to their Internet router for work. This can cause throughput and cybersecurity problems. Progent can help you to mitigate these issues by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP integration help.
- Internet access methods affect the speed and availability of connections between telecommuters and the corporate data center. Line-of-business applications may demand redundant Internet access in the event the primary connection fails. Progent offers guidance for picking Internet service providers, picking appropriate service bundles, and configuring fault-tolerant Internet access. Refer to Internet access integration services.
VoIP Integration for an At-Home Workforce
Expanding the corporate PBX system to accommodate teleworkers is critical to supporting a productive at-home workforce. A broad range of cloud-based digital PBX platforms are popular with SMBs to support teleworkers. Many larger organizations depend on Cisco's current or legacy products for VoIP solutions. Progent can help organizations of any size to design or maintain a remote VoIP service that provides the flexibility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses optimize their current Cisco IP voice environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and mixed media software deployed across the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can assist your company to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, refer to Cisco CallManager consulting.
- Cisco IP Gateways provide integration with public telephony networks and with users operating beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to support these solutions and deliver as-needed configuration and troubleshooting services.
Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing platforms from major vendors enable online discussions, video and voice conferencing, chat, and screen sharing for both onsite users and telecommuters. Many organizations use multiple products to accommodate their different partners and customers. Progent can assist you to manage your current voice/video conferencing ecosystem and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications product that supports real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business client software to support your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for training. For details about Progent's support services for Cisco Webex and for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities that include video calling, persistent chat, plus data sharing. For details about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and help your business to optimize your network infrastructure to run them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a cohesive user interface for exchanging information across multiple sites and on a wide range of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their original releases and can help your company to configure these critical collaboration products to maximize the productivity of your at-home workforce.
SharePoint utilizes web entities to enable collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and utilities for looking through enterprise-wide business data. SharePoint permits you to create protected portals that permits remote workforce to view and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, visit SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, refer to planning and configuration expertise for Exchange.
OneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote users can store files to OneDrive, and co-workers anywhere can access them securely through a browser. Included with Office and Microsoft 365, OneDrive enables remote employees to co-edit files. Revisions made offline are synced when you reconnect to the Internet. To find out about Progent's support services for Microsoft OneDrive, see Onedrive integration experts.
Cloud Integration Services for Telecommuters
Progent can provide affordable online support for enabling businesses to build, maintain and repair cohesive hybrid network architectures that include physical data centers, at-home workers, branches, and public cloud services. Progent offers expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud access, authentication, and cybersecurity.
Azure is a popular family of public cloud services that enables you to use IT infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure offers over 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure for teleworkers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, see Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity software and cloud-based services available on a subscription basis. Microsoft applications and services are marketed in a selection of plans designed for customers ranging from students and households to major corporations. Progent offers quick and affordable online access to experts familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the various subscription plans available for Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. To learn about Progent's expertise for Microsoft 365, refer to Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, enabling you to build hybrid information systems. Progent's certified Exchange consultants can provide as-needed help to guide you through tough IT roadblocks and also offer end-to-end project management outsourcing to make sure your telecommuters have convenient and secure access to your Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, see Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's biggest source of cloud-based services. Progent offers rapid and affordable online contact with cloud connectivity consultants who can assist your organization to plan, deploy, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network model to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, from home, or on the move. To learn about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can help you to set up VMs on GCP Compute Engine, plan an efficient storage system with GCP Storage, and simplify access management for remote workers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's unified management tools to control and track your GCP environment. To learn, go to Google Cloud Platform integration expertise.
Help Desk Services for Teleworkers
A sudden, company-wide transition to a teleworker workforce, which might be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update their active tickets, add details, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows you to expand your existing Call Desk team by sharing responsibilities for Support Desk support services transparently between your in-house support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a collective support model utilizing the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your from-home workers, go to Progent's Call Center augmentation Services.
Cybersecurity for Teleworkers
Work-from-Home workers commonly utilize their personal computers and usually operate in a poorly secured physical space. This increases their susceptibility to malware threats and requires careful configuration of firewalls, AV tools, multi-factor authentication, remote monitoring, thorough user education, and the development of security policies built on leading practices. Progent's seasoned roster of cybersecurity support consultants can help your business to design, configure and maintain an effective cybersecurity solution that guards critical information resources in environments that incorporate remote workers.
Firewalls enable companies to build a network that can be safely utilized by on-premises users as well as by telecommuters, mobile workers, vendors, clients, and the public. Next-generation firewall appliances permit you to assign and control different permissions to various classes of users and to scale your network and modify your cybersecurity posture as your business evolves and as cyber threats become more sophisticated. Progent works with both new and older firewall devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support expertise, see firewall integration and support expertise.
Online Endpoint Security Monitoring makes it easy to watch over the disparate devices utilized by an at-home workforce and either reject or spot and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every protected endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day attacks at inception. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the impacted endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint security monitoring for teleworkers.
Progent's Duo authentication Service Plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide range of devices can be utilized as this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For details about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and internal security threats for an environment that incorporates an at-home workforce. Progent can run online, automated security inventory scanning for quickly and affordably uncovering a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be managed by data security professionals with top credentials such as CISA, ISSAP, and GIAC, can help you to evaluate your processes and policies and assess your network architecture to enable you to design the highest level of protection for your teleworkers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home environment and your internal and perimeter networks to help you expose, rank, remediate, and confirm security vulnerabilities before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure in order to evaluate your present security profile. Progent's NodeZero experts can also help you to harden your existing network security and can help you to design and deploy a unified cybersecurity strategy that simplifies management and delivers maximum protection for on-prem, cloud-based, remote, and perimeter IT assets. To find out additional information about Progent's threat assessment services powered by on NodeZero's PEN test platform, visit Consulting Support for NodeZero's Penetration Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing critical things to focus on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
Data Protection covers saving and recovering vital data in order to prevent data loss and minimize recovery time and effort in case of storage system problems due to hardware breakdowns, programming hiccups, human mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to design and manage in hybrid environments that combine local data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for telecommuters must address multiple types of personally owned endpoints. Progent offers quick online help from consultants familiar with a broad array of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and smartphones. Leading backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies commonly envision scenarios that require a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist you to develop, document and validate a DR/BC strategy that includes the logistics of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified environment for safeguarding corporate information by managing onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile devices and software. Remote endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint devices of teleworkers can use Intune to provision and authenticate applications on managed devices, push updates and certificates, configure rules for accessing information and networks, set passwords, create VPN connections, determine how home-based workers share information, establish threat protection, ensure security compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Intune runs with iOS, Google Android, Windows, and macOS computers. To learn about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workforce, refer to Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network administrators to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based services. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Alpharetta, Georgia company, call
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Teleworker Data Protection Professionals
Technical Support Services Work at Home Data Protection
Progent can help small and mid-size organization to design, configure, verify and troubleshoot backup technology required for a remote workforce.
Microsoft Exchange 2010 Consulting Firms
Microsoft Exchange Server Computer Network Support Group
Progent's Microsoft-certified professionals average more than 10 years of experience delivering unified communications solutions for customers ranging from small offices to global enterprises. Progent offers affordable support for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement remote and wireless email access. Progent's Microsoft Exchange support services can assist you in planning and executing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange 2019 Server. In addition provides integration help for Windows 10 and Windows 11 desktops using Office Outlook and can show you how to configure Outlook Web App for all major web browsers. For email virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard security services.
Microsoft Certified Partner Exchange Server 2003 Technical Consultant
IT Consultants Exchange 2003
Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that avoids network disruption, reduces long-term service demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the background to finish your project quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.
SCCM 2012 Application Deployment Network Consultants
Technology Consulting SCCM 2012 Windows 2010 Provisioning
Progent's Microsoft-certified consultants can help your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from an older device management solution or help you to enhance your current SCCM 2012 environment to support your changing IT needs. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with associated Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Exchange 2016 Upgrade Troubleshooting
Microsoft Exchange Server 2016 Migration Planning Remote Support
Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 including designing HA system topology for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Threat Assessment Cybersecurity Company
Top Rated Firewall Configuration NoderZero Threat Assessment
Progent's certified cybersecurity experts can run NodeZero-powered threat assessments to verify your security monitoring and protection systems and policies are properly configured and effective.
NoderZero Threat Assessment Network Security Test
Network Security Audit NoderZero Threat Assessment
Progent's certified security experts can run NodeZero-based PEN tests to make sure your security monitoring and protection tools and policies are correctly configured and effective.
ProSight IT asset management Consulting Services
client credential management Consulting Services
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
24-Hour ransomware system rebuild Professional
ransomware removal and data recovery Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Adobe After Effects Instruction
24/7/365 Adobe Illustrator Training
Progent's Mac consultants can support the creative facets of Mac environments by providing help services and education in graphics, audio, and motion video. Progent's support professionals offer help in a range of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Support Outsourcing Microsoft ISA 2004 Server
Microsoft Certified Expert ISA Server Consulting Services
Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring Microsoft ISA Server-based security installations for information systems with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can help your company in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network security requirements without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Microsoft System Center Operations Manager Network Consultants
Monitoring and Reporting Computer Consultant
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, enhancing and fixing Microsoft SCOM environments and offer companies of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite technical support to help you to remediate serious problems detected by Microsoft SCOM 2012.
Email Security and Virus Protection Network Architect Firms
Spam filter Small Business IT Support Firms
Progent's Microsoft-certified professionals average more than 10 years of experience providing email support for companies that range from small businesses to large enterprises. Progent provides affordable consulting for all versions of Microsoft Exchange Server to strengthen email and virus security, design high availability email systems, and facilitate off-site and mobile email connectivity. Progent's Exchange consulting services can assist you in designing and carrying out a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. In addition provides support for Windows 10 and Windows 11 clients using Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for all major browsers. For e-mail virus defense, spam filtering and data data leak prevention, Progent offers Email Guard managed services.
Microsoft and Cisco Windows 11 Microsoft Deployment Toolkit Consult
Microsoft Windows 11 Technology Professional
Progent's Microsoft-certified Windows 11 experts can provide an array of services for Windows 11 such as cloud solutions, mobile management, at-home workforce connectivity, data and identity security, automated deployment, and Help Desk support services.
24-Hour SQL Server 2012 Security Support Outsourcing
Professional SQL Server 2012 Security
Progent can provide the support of Microsoft-certified consultants and experienced software programmers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity planning specialists, and data security professionals to help your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy database platforms, and configure a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
24/7 Online Consulting Immersive Telepresence
Top Quality Consultant Tandberg T3 Telepresence
Progent offers the support of a veteran consultant with extensive experience installing, maintaining, and enhancing video conferencing platforms from top-tier vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house network management group, your ISP, and your video conferencing platform supplier to help your organization increase the strategic value of your video conferencing solution.
SQL Server 2014 Security Technology Consulting Services
SQL Server 2014 Disaster Recovery Specialist
Microsoft SQL Server 2014 includes significant enhancements in critical areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services that include planning, configuration, administration, troubleshooting, and application development expertise to help organizations of any size to realize fast return from their SQL Server 2014 investment.
Cisco ASA Firewall with Firepower Configuration
Cisco ASA Firewall with Firepower Online Technical Support
The current ASA 5500-X Series of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your current PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Consultant Infor CloudSuite
Infor SyteLine CloudSuite Development Consultant
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing and service organizations to simplify complicated supply chains and streamline key processes to get products to market fast and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that can range from occasional guidance to end-to-end solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Microsoft 365 integration, training, and DBA services.
Microsoft Exchange Integration
Consultant Services Exchange 2019 Data Loss Prevention
Progent can assist your organization in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
MCSE Expert Certified Hyper-V 3.0 Virtual On-site Technical Support
Hyper-V 3.0 Server Remote Support Services
Widows Server 2012 R2 Hyper-V advances the power of virtualization in important areas including multitenancy, agile infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Hyper-V to install and maintain virtual servers to cut network expenses and enhance availability.
ProSight Virtual Hosting Engineer
Consulting Private Cloud Integration
Progent's ProSight Virtual hosting services offer small and midsize companies a range of advantages including reduced capital costs, reductions in operational expense, better executive focus, world-class security, greater availability, and business continuity.
Juniper Junos Network Security Testing
Juniper Junos J-Web Firewall Configure
Progent's Juniper-authorized network consultants can help you to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to enable you to streamline the management and strengthen the security of your Juniper VPN appliances and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain networks that include a combination of Juniper's software platforms.
Consultants Flexential Internet Data Center
Flexential Tampa Internet Data Center Specialist
Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent has a group of network consultants located in the Tampa area, and Progent can also provide online support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness consultants. Progent can also help you to plan and implement a migration to the Flexential data center by providing services such as designing solution architecture, specifying hardware, system configuration and testing, debugging, streamling online management, and training your IT support team.
SCVMM 2012 IT Consultant
Top VMM Management Server Integration Services
Progent can help organizations of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your business to move from a legacy version of SCVMM or from another virtualization management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 environment so you realize maximum return on investment.
Microsoft Experts Setup and Support Operations Manager
Microsoft Operations Manager Technical Support
Progent provides a variety of network support packages for small organizations. These IT outsourcing and network monitoring solutions are based on the anticipatory problem solving capabilities of System Center Operations Manager 2007, a next-generation server and IT management software platform that tracks the reliability, performance, and safety of your information system and isolates incipient problems before they can bring down your system. With Progent's affordably priced IT service programs, small businesses can select a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.
Upgrade Consultants Solaris
Top Ranked Solaris Upgrade Consulting
Progent can help your company to design and execute a smooth migration from a Solaris-based IT environment to a network based on Microsoft Windows and capable of supporting Microsoft's popular office productivity products, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can show you how to preserve your data and minimize productivity disruption by designing an effective migration strategy that protects your existing investments in Solaris application and infrastructure. UNIX-to-Windows transition support services available from Progent include analysis of current infrastructure, migration strategy and validation, MS Exchange migration support, information and application porting, and server and mass storage migration and consolidation.
Cisco VoIP Small Business IT Outsourcing Group
Cisco Online Troubleshooting
Progent's Cisco-certified CCIE network consultants can assist you to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone consulting, and CUCM/CallManager software support.
IT Consultant Consultant Cost
After Hours IT Service Provider Consulting Hourly Cost
Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
LockBit ransomware protection and recovery Consultants
ransomware defense checkup Consultancy
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to block ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that minimizes your exposure to ransomware and meets your business requirements.
Online Consulting ASA 5500-X Firewall with Firepower
Cisco ASA Firepower Remote Consulting
Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of modern security features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage network ecosystems that span local offices, data centers, private clouds and public clouds.
Offsite Employees Collaboration Online Support
Work at Home Collaboration Support Services
Progent can assist small and mid-size businesses to deploy collaboration solutions to enable their telecommuters to benefit from positive teamwork with colleagues and other stakeholders.
Juniper NetScreen VPN Technology Consulting Services
Juniper NetScreen 5400 Firewall Secure
Progent's Juniper Networks-certified NetScreen consultants can help you to install and optimize NetScreen 5000 series routers, upgrade from older NetScreen devices to the latest Juniper products, and troubleshoot infrastructure problems in all-Juniper or mixed-technology environments.
Catalyst Wi-Fi 6 AP Site Survey Technology Consulting
Immediate Catalyst Wi-Fi 6 AP Placement Setup and Support
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants offer affordable online and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Immediate Microsoft Azure Active Directory Programming Firm
Consult Azure and Cisco AnyConnect
Progent can help small businesses to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower hardware investments. Azure includes a comprehensive library of cloud services and Progent can help you to understand the advantages and limitations of different cloud computing architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and resources and make sure that you sidestep the common errors small organizations make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and also to integrate iPhones and iPads and Android handhelds.
Exchange Server 2007 Online Support
Exchange Server 2007 Support Outsourcing
Progent's expert consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity downtime, simplifies long-term service demands, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your project quickly and affordably. Progent's Exchange Server 2007 support, repair, and design offerings include expertise with the integration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Exchange 2007 Server.
Duo Identity Authentication IT Consultant
Multi-factor Authentication Remote Consulting
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices.
Cisco Expert Mid-sized Office Support Specialist
Information Technology Outsource Mid-sized Office
Progent provides technical support for mid-size companies with 100 to 250 network users. The mid-size business or office has traditionally been an overlooked part of the market for network consulting expertise. The cost structures and service access practices of major outside support organizations make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information network whose complexity and capability are frequently comparable to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual network technology and 24x7 server monitoring, significantly lowers the IT support costs of a small-medium business while offering the mid-size company with enterprise-level service from certified, world-class experts with background in a wide range of midsized business network solutions. If your medium size company or small business is searching for the quality of network support appropriate by a medium size office without paying big-company costs, you need Progent.
Axapta Technology Consulting
Remote Support Microsoft Dynamics AX
Progent can provide you with application developers who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to meet your particular business needs. Progent's Microsoft-certified consultants provide expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides custom e-Commerce consulting support for safe, company-wide resource sharing plus interfacing with Customer Relationship Management applications.
24-7 CISA Certified Cybersecurity Audit Consultants
Biggest CISA Certified Security Audit Services
The Certified Information Systems Auditor credential is a recognized achievement that represents expertise in network security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that candidates pass a comprehensive test given by the ISACA professional group. Progent offers the services of a CISA-Certified Cybersecurity audit consultant trained to help companies in the fields of information systems audit services, information technology governance, systems and infrastructure lifecycle, information technology support, safeguarding of data assets, and business continuity planning.
Online Support Services Microsoft Exchange
Help and Support Exchange 2003
Progent's Microsoft-certified consultants provide computer support and network consulting services for Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting expertise for Microsoft Exchange Server 2003 include planning, deployment, project management, local and off-site technical support, Help Desk Call Center support, certified security consulting, and comprehensive network management outsourcing.
Network Engineer SCCM 2012 Application Deployment
SCCM 2012 Asset Inventory Online Technical Support
Progent can assist you to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older change management solution or assist you to modify your existing SCCM 2012 environment to support your evolving business requirements. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM 2012 by providing expertise with related Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Technology Professional Ryuk ransomware hot line
NotPetya ransomware hot line Consulting
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
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