Expanding your remote workforce can have a significant impact on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Alpharetta organization to select the right tools and follow best practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Alpharetta, Georgia organizations to with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure required for an at-home workforce can be particularly complicated if you have to manage a mix of worker-owned equipment such as desktop computers and notebooks, routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering remote support for both outdated as well as modern IT products in virtual office venues allows you to make cost-effective use of your existing infrastructure and offers ready access to top-tire consultants for implement essential updates. Services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • VPN connectivity makes it possible to establish a safe tunnel for authenticated remote workers to use IT assets located at your company datacenter or in a public cloud. Progent's consultants can assist you to deploy and manage VPN connections between your teleworkers and your various IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN tunneling for a broad range of endpoint devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and interact with a data center PC's desktop. This technology gives IT managers more control over the computing ecosystem of at-home employees and offers them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and support VPN connections, local wireless networks, and firewalls. Progent can provide top-tier remote support for setting up routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting the whole family and guests, are frequently used by telecommuters to connect to their router for work. This can cause performance and security problems. Progent can assist businesses to mitigate these issues by providing expertise like Cisco Aironet integration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet access methods impact the performance and reliability of connections between telecommuters and the corporate network. Vital applications may require redundant Internet connections in the event the normal connection fails. Progent offers guidance for picking Internet service providers, choosing sensible bandwidth and data volume packages, and setting up high-availability Internet access. Refer to Internet access solutions.

VoIP Integration for At-Home Workers
Expanding the company PBX system to include teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-based VoIP products are used by SMBs to support telecommuters. Many larger organizations rely on Cisco's current or legacy products for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a telecommuter IP voice service that delivers the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their existing Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony features to devices like IP phones, media processing products, VoIP gateways, and mixed media software deployed throughout the network. CUCM supports other mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these solutions and provide online configuration and troubleshooting services.

Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from major technology companies enable online discussions, video and voice conferencing, chat sessions, and content sharing for both local users and telecommuters. Many organizations use multiple products to meet the needs of their different partners and clients. Progent's communications experts can help your organization to maintain your current conferencing environment and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 concurrent users for voice/video calls. For details about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for training. To learn more about Progent's consulting services for Webex and for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help your business to tune your WAN architecture to run them.

Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a powerful environment of productivity apps that create a consistent user interface for exchanging data and ideas across multiple sites and on a wide selection of endpoint computers. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their initial publication and can assist your company to tune these flagship collaboration products to optimize the productivity of your at-home workforce.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint utilizes web entities to enable collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and utilities for searching through enterprise-wide information silos. SharePoint permits you to create secure portals that permits remote workers to view and edit consolidated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, refer to deployment expertise for Exchange.

Microsoft Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers anywhere can share them securely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home employees to co-edit documents. Revisions made offline are synced when you go back online. For information about Progent's expertise for OneDrive, see Onedrive integration consulting.

Public Cloud Integration for Teleworkers
Progent can provide affordable remote support for helping businesses to build, manage and repair cohesive network models that combine physical data centers, at-home workers, branch offices, plus cloud services. Progent offers expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with cloud access, identity, and security.

Microsoft Azure Integration Services for TelecommutersMicrosoft Azure is a popular platform for cloud software and services that allows you to use infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Azure features over 100 services services including hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and restore systems with Azure Backup. Progent can also help you establish protected connections to Azure for remote workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting services for Microsoft Azure, go to Azure consulting.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services available on a subscription basis. Microsoft applications and cloud services are provided in a selection of bundles intended for users ranging from students and households to large corporations. Progent offers quick and affordable remote access to consultants knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, visit Microsoft 365 integration expertise.

Exchange Online Integration for TelecommutersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with local Exchange environments, allowing customers to build hybrid networks. Progent's certified Exchange experts are available for as-needed help to get you through tough technical roadblocks and also offer end-to-end project management services to ensure your remote workers have easy and secure access to your Exchange Online deployment. For information Progent's support services for Exchange Online, visit Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top provider of cloud-based services. Progent can provide quick and economical online contact with cloud integration experts who can assist your business to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network architecture so your employees have a consistent computing experience whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS integration expertise.

Google Cloud Integration Services for TeleworkersGoogle Cloud (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can help you to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage services, and streamline identity management for telecommuters with Google Cloud Identity. Progent's consultants can also assist you to utilize GCP's management tools to control and track your Google Cloud environment. For details, refer to Google Cloud Platform consulting services.

Help Desk Call Center Services for Remote Workers
A fast, company-wide transition to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your business to augment your current Help Desk Call Center organization by sharing delivery of Call Desk services transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home workforce, see Progent's Help Desk supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home staff members commonly use their personal computing devices and often operate in an unsecured physical space. This multiplies their vulnerability to malware threats and requires careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the development of security policies built on leading practices. Progent's veteran group of cybersecurity support experts can help you to design, implement and maintain an effective cybersecurity solution that guards vital information resources in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be safely accessed by local users as well as by teleworkers, mobile employees, suppliers, customers, and other stakeholders. Modern firewall devices allow you to assign and manage appropriate permissions to different groups of users and to scale your network and adjust your security profile as your company evolves and as network attacks grow more complex. Progent supports both new and older firewall devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration services, refer to firewall integration and support services.

Remote Security Monitoring Services for TeleworkersRemote Endpoint Monitoring makes it easy to watch over the disparate devices used by an at-home workforce and either block or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint, watching all activity and using state-of-the-art AI technology from SentinelOne to detect new attacks before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted device from the network to quarantine the threat. Because the ProSight ASM software agent is self-contained, endpoints stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for at-home workers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication Service Plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all classes of outside and internal security threats for an environment that includes teleworkers. Progent can run remote, automated security analysis software for quickly and economically detecting a broad range of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with top credentials including CISA, ISSAP, and GIAC, can help you to audit your operations and policies and assess your IT architecture to enable you to implement top-level security for your at-home workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your work-from-home environment and your internal and perimeter networks so you can expose, rank, fix, and verify security vulnerabilities before malicious hackers can exploit them. Progent can help you to use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal network in order to determine your current security profile. Progent can also assist you to harden your existing network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To learn more information about Progent's threat analysis services based on on NodeZero's PEN test platform, refer to Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing key areas to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves backing up and restoring vital information in order to avoid data loss and minimize restoration time and effort in the event of storage problems due to hardware issues, programming glitches, user error, malware, or any other reason. Reliable data protection solutions can be especially difficult to architect and manage in hybrid environments that combine private data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for telecommuters must address diverse types of user-owned endpoints. Progent offers fast online help from consultants knowledgeable about a wide array of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and smartphones. Popular backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and features fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity plans commonly anticipate scenarios that call for a temporary switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity consultants can assist you to create, document and validate a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a centralized solution for safeguarding corporate data by controlling local, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint devices can be user owned or business owned. Network admins managing the endpoint devices of at-home workers can use Intune to provision and authenticate apps on devices, push updates and certificates, configure policies for accessing information and resources, set passwords, create VPN connections, control how telecommuters share data, set up threat defense, ensure security compliance, and delete sensitive data from lost, stolen or decommissioned devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS endpoints. To find out about Microsoft Intune and how Progent can help you to use this platform to manage the endpoint computers of your telecommuters, see Intune telecommuter endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery platform for authorization control, app management, and setup management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a one-time purchase. Key features of VMware Workspace ONE include fast remote provisioning of new notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based products. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Alpharetta, Georgia organization, phone 1-800-993-9400 or visit Contact Progent.