Alpharetta Remote Workers Solutions Consulting
System Design, Configuration, Administration and Troubleshooting Consulting Services
Enlarging your at-home workforce may have a major impact on network architecture, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Alpharetta organization to pick the right tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Alpharetta, Georgia businesses to succeed with any aspect of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.
Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed to support a remote workforce can be especially complex if you have to accommodate a mix of worker-owned hardware like desktop computers and notebooks, routers, and wireless appliances from various vendors and with a variety of operating systems and firmware levels. Progent's experience delivering remote support for both outdated and modern IT products in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with fast access to expertise for implement essential upgrades. Services offered by Progent to help your company to create a productive telecommuting infrastructure include:
- VPN technology allows you to create a safe tunnel for authenticated at-home employees to access IT assets located at your company data center or in a public cloud. Progent can help you to configure and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's popular AnyConnect software for safe VPN connections for a broad range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a teleworker to view and interact with a remote PC's desktop. This technology provides IT managers significant control over the computing environment of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent offers expert online consulting for configuring home routers from a variety of vendors. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, often shared by an entire household and visitors, are commonly used by at-home employees to access their router for work. This can cause throughput as well as security problems. Progent can assist businesses to resolve these issues by providing services that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the corporate data center. Line-of-business processes may require backup Internet connections in the event the primary connection fails. Progent can provide expertise for selecting ISPs, choosing sensible bandwidth and data volume offerings, and setting up fault-tolerant Internet access. See Internet connectivity integration services.
VoIP Integration for Remote Workers
Expanding the corporate PBX system to accommodate telecommuters is vital to maintaining a productive at-home workforce. A variety of cloud-centric digital PBX platforms are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's modern or older products for IP voice solutions. Progent can assist organizations of all sizes to plan or maintain a telecommuter IP voice environment that provides the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses tune their current Cisco IP voice environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM consultants.
- CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, see CallManager consulting.
- Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and deliver online deployment and debugging services.
Video Conferencing for Telecommuters
A wide range of voice/video conferencing products from major technology companies support online discussions, video and voice conferencing, chat, and content sharing for both local workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your current voice/video conferencing environment and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can help you to set up and maintain Skype for Business client software to support your at-home workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for video calls. To learn more about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's support services for Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help your business to optimize your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a consistent user experience for exchanging data and ideas throughout multiple sites and on a broad range of endpoint devices. Progent has provided online consulting services for SharePoint and Exchange since their initial releases and can assist your company to configure these critical collaboration platforms to maximize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for delivering its full range of capabilities. To learn more about Progent's support services for Microsoft Teams and Teams Premium, see planning and configuration consulting for Microsoft Teams.
SharePoint uses web entities to promote collaboration and information sharing by offering policy-driven access to data, workflow, and tools for searching through company-wide information silos. SharePoint allows you to create protected web portals that permits at-home workers to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues can share them safely via a browser. Provided with Microsoft 365, OneDrive enables remote workers to co-edit files. Edits created offline are synced when you reconnect to the Internet. For details about Progent's consulting expertise for OneDrive, see Onedrive configuration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide advanced online support for enabling organizations to create, maintain and troubleshoot cohesive hybrid network models that incorporate internal data centers, teleworkers, branch offices, and public cloud resources. Progent offers top-tier consultant for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers resolve problems with public cloud access, identity, and security.
Azure is a leading platform for public cloud services that allows you to utilize IT infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. To find out about Progent's support services for Microsoft Azure, go to Microsoft Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's growing family of business productivity applications and cloud services available by subscription. Microsoft apps and services are provided in a selection of plans intended for customers ranging from individuals and small offices to major enterprises. Progent offers fast and affordable remote access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your remote workers to achieve top business value. To find out about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration support.
Microsoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises deployments of Exchange, enabling customers to build hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional help to guide you through challenging technical roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide rapid and economical online access to cloud connectivity experts who can help your organization to design, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to build a high-availability network architecture so your users have a consistent computing environment whether they are working from your main office, a remote branch, at home, or on the road. For information about Progent's support services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform (GCP) is a leading set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key applications cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can assist you to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline access control for teleworkers with GCP Cloud Identity services. Progent can also help you to utilize GCP's management technology to administer and track your GCP environment. For details, refer to Google Cloud Platform integration support.
Help Desk Support for Remote Workers
A rapid, company-wide transition to a telecommuter workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or update their active trouble tickets, add information, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service enables you to expand your current Support Desk team by sharing responsibilities for Call Center support services seamlessly between your in-house support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a collective support solution utilizing the number one professional services automation platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class IT support to your from-home workers, visit Progent's Call Center supplementation Services.
Security for Remote Workers
At-home employees typically use their personal computers and usually operate in an unsecured physical area. This increases their vulnerability to cyber threats and requires careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the creation of policies built on leading practices. Progent's seasoned group of IT security solutions experts can assist you to design, configure and manage an effective cybersecurity solution that guards critical information resources in environments that include at-home workers.
Firewalls enable you to create a network environment that can be securely utilized by on-premises users as well as by telecommuters, mobile users, vendors, clients, and other stakeholders. Modern firewall devices allow you to configure and control different permissions to various classes of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats grow more complex. Progent works with both current and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall configuration services, see firewall support expertise.
Online Endpoint Security Monitoring makes it easy to track the disparate computers utilized by remote workers and either block or identify and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to detect zero-day threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the impacted device from the corporate network to contain the threat. Because the ProSight ASM agent is self-contained, endpoints remain protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint monitoring for an at-home workforce.
Progent's Duo MFA Services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the vulnerability of your network to all types of external and internal security attacks for an environment that includes at-home workers. Progent can run remote, automated cybersecurity inventory scanning for rapidly and economically uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be managed by security professionals with advanced credentials such as CISA, ISSAP, and GIAC, can help your business to audit your operations and policies and review your WAN infrastructure to enable you to design the highest level of protection for your telecommuters.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home environment as well as your internal and perimeter networks to help you identify, prioritize, remediate, and verify cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent can help you to deploy NodeZero to carry out thorough penetration tests of your perimeter and your internal IT infrastructure in order to determine your present security posture. Progent can also help you to strengthen your network security and can assist you to plan and deploy a unified cybersecurity ecosystem that streamlines management and provides maximum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To learn more information about Progent's threat assessment solutions based on on NodeZero's pentest platform, visit Consulting Support for NodeZero's Pentest Platform.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper describing key areas to focus on for securing a network that supports work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers saving and restoring vital data in order to prevent data loss and minimize recovery time in the event of storage system failures resulting from hardware breakdowns, software hiccups, human error, malware, or any other reason. Reliable data protection solutions can be especially challenging to architect and maintain in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for teleworkers must cover multiple types of personally owned endpoint devices. Progent offers quick online help from experts knowledgeable about a broad array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features granular recovery and centralized management.
- Disaster Recovery/Business Continuity strategies typically envision scenarios that require a quick switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can assist you to create, document and validate a DR/BC strategy that addresses the process of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager provides a centralized solution for safeguarding corporate data by managing local, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Managed endpoint computers can be personally owned or company owned. Network administrators managing the endpoint devices of telecommuters can use Intune to provision and validate apps on devices, push updates and certificates, set up policies for permission to access data and resources, set passwords, create VPN tunnels, control how home-based workers share information, establish threat protection, ensure compliance, and erase sensitive information from missing, stolen or deactivated devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS devices. For details about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, go to Intune mobile endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a one-time purchase. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of devices, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Alpharetta, Georgia business, call
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Mac Penetration Testing Integration Services
macOS and Cisco ASA Firewalls Technology Consulting Services
Progent's CISM-certified security staff can show you how to protect your Mac network through expert support offerings such as performing security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing safe off-site and mobile connectivity, deploying automated software for defense against viruses, spam, and malware, and developing a comprehensive security plan adapted for the specific goals of your business network.
IT Services for Service Providers Onsite Technical Support
Consulting Support for IT Service Providers Computer Engineer
Progent's Support for IT Service Providers lets you take advantage of Progent's consulting engineers under your own service brand as a seamless extension of your network consulting staff.
System Center 2012 Data Protection Manager Integration Services
SCDPM 2012 Security Specialists
Progent's Microsoft-certified consultants can provide remote or onsite expertise to assist organizations of any size to design, deploy, administer, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from earlier releases of SCDPM or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent offers as-needed support for fixing particularly stubborn problems, or full project management support. Progent's consultants can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
ProSight Reporting Network Infrastructure Management Network Consultants
ProSight Reporting Infrastructure Management Troubleshooting
ProSight Reporting is an expanding suite of real-time reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
24/7/365 Azure Resource Manager Engineer
Azure and SCDPM integration Consultancy
Progent can help you to plan and implement a smooth move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across on-premises and Azure assets.
Windows Server 2019 Hybrid Configuration Technology Consulting
Windows Server 2019 with Linux Professional
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers significant improvements in scale, performance, manageability, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Professionals ransomware virus recovery
ransomware virus recovery Professionals
Progent's ransomware consultants can assist your business to evaluate your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a threat actor, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Biggest CCIE Expert Certified Cisco Virtual Private Network Consultant
Cisco VPN Support and Integration
Cisco's security and remote access products for small companies offer a comprehensive line of easy-to-administer security solutions to help safeguard your wired and wireless network infrastructure. Cisco's VPN product family features routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's CCIE and CCNP qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that align most closely with your company objectives.
Technology Consulting Services Work at Home Network Infrastructure
At Home Workers Network Infrastructure On-site Support
Progent can help small and mid-size companies to design, deploy and troubleshoot the infrastructure needed to support work-from-home employees.
CompTIA CTT+ Information Technology Consulting Group
MCAD IT Consulting Services
Progent offers clients the services of consultants who have been awarded some of the IT industry's most prestigious credentials. Progent believes that clients deserve to be sure that their computer support consultants have formal testing plus broad real-world backgrounds so that Progent's clients can use Progent's service with trust. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly better vendor support than is available to non-certified service providers, enabling Progent to deliver clients a better level of IT support. In other cases, major credentials such as CISSP or ISSEP for IT security can aid enterprise customers to show compliance with regulatory demands by engaging the assistance of accredited industry professionals.
Technical Services Small Business
Small Office Computer Consulting Company
Progent's Microsoft and Cisco premier computer engineers offer advanced help with a wide array of technologies and can deliver that expertise online nationwide or in person in major cities across the country and anywhere in . Progent provides online support for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a mix of Microsoft and UNIX-family platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for the toughest network problems, as well as the the assistance of CISA and CISM-accredited security engineers to assist with high-level security planning and troubleshooting. Progent has provided online network support to companies in all 50 states in the U.S.
MCSE Expert Certified SharePoint 2007 Onsite Technical Support
Online Help Office SharePoint Server 2007
Progent's Microsoft-authorized experts can show you how to rationalize the economic justification for implementing SharePoint 2007, advise you on the appropriate version of SharePoint for your application, offer configuration and deployment services, help you to set up Microsoft SQL Server as a back-end database manager, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint 2007, design a comprehensive security plan that includes portal technology, and deliver troubleshooting and Help Desk services.
macOS Online Engineers
Consultants macOS Online Troubleshooting
Progent offers national remote help and consulting services for companies that run Apple macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft products. Progent's experts offer Apple macOS and OS X users a variety of services such as desktop assistance, migration to the latest edition of macOS from legacy editions of macOS or OS X, plus expertise with Mac application software. Progent can also help you with iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Online technical support offers optimum return for your information technology budget by protecting user productivity and shortening the hours billed for network analysis and repair. Advanced remote support technology and experienced technicians and engineers allow Progent to handle the majority of network problems without squandering time and expense by traveling to your location. In most of situations your IT issues can be dealt with over the phone or via a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to assist you with the toughest system problems.
scom 2016 alert tuning Online Troubleshooting
scom 2016 high availability Professional
System Center 2016 Operations Manager helps to ensure consistent performance and maximum uptime for key applications by offering unified, cross-platform tracking of IT resources deployed throughout local datacenters and private and public clouds. Progent's consulting group offers advanced online and onsite expertise to assist organizations of any size to design, integrate, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or combine a variety of monitoring tools into a cohesive IT management solution. Progent can also show you how to expand your SCOM 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.
Small Business IT Consultant Cisco Router
Cisco VoIP Network Management
Progent offers rapid remote support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE experts can link to your environment using advanced remote support tools to provide fast and economical analysis and remediation of urgent network problems.
Integration Services Catalyst 6500 Switch
Catalyst Switch VLAN On-site Support
With Catalyst switches for small and medium-sized businesses, Cisco allows companies to realize the full benefits of adding smart traffic control to their IT infrastructures. Cisco's switching technology makes it possible to deploy capabilities that make your IT network sufficiently available to handle time-critical requirements, scalable to support future growth, safe enough to protect confidential information, and designed for prioritizing and managing traffic flows to optimize system performance. Progent's CCIE and CCNP certified consultants can help you select and integrate Cisco Catalyst switches that make sense for your company. Also, Progent's CISM certified security consultants can show you how to develop a comprehensive protection policy and set up Cisco Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Nationwide Support Integration Companies
24-Hour Software Outsourcing Consultant Georgia
If your company does not require emergency online help but expects to require technical services with your information system soon, you can save time and expenses and ensure that the right expertise will be available when you require it by getting in touch with a Progent sales specialist and registering as a customer. For more information, call 800-993-9400 or send email to information@progent.com.
Call Center Services Support and Setup
Support Desk Services Technical Support
Progent's Co-managed Help Desk service allows your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Proxim Remote Consulting
Engineer WiFi 6
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of any size to configure, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Top IT Consultant Microsoft Windows 7 Evaluation
Consulting Microsoft Windows 7
Progent's certified consultants can help you to pilot
Consultant Exchange Server Migration
Exchange Server 2010 Upgrade Consult
Progent's Microsoft and Cisco-certified network experts can assist your organization to assess the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and carry out an efficient migration to Exchange 2010 from Exchange Server 2003 or Exchange 2007 that will provide quick return on investment by improving your productivity, lowering the cost of hardware and support, streamlining management, and integrating your vital communications platforms.
SQL Server 2017 and Hyper-V Remote Technical Support
SQL Server 2017 Always On Technical Support
Progent's Microsoft-certified SQL Server 2017 experts can assist you to design and carry out an efficient migration from your current SQL Server databases and applications to SQL Server 2017.
Remote Technical Support wireless IP phone integration
On-site Support wireless IP phones and Cisco Unified Communications Manager
Cisco's wireless VoIP phones are industrial-grade wireless devices designed for professionals who are mobile within office, warehouse, retail or other environments where management requires portable phones that offer more administrative control, security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Creating solutions with Cisco's wireless IP phones usually requires that you configure and optimize many key pieces of your Wi-Fi infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and network management software. Progent's Cisco-certified experts can provide online and onsite assistance to help you create and manage a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.
Microsoft Operations Manager Example Application
Case Study Operations Manager
Before Progent's MOM-based solution, system problems were approached reactively, once users were impacted by them. With the benefit of proactive, computer generated warnings and trend reports created by MOM, Progent is now able to anticipate network problems before they grow to be critical enough to disrupt network availability. Thanks to MOM, Progent can deal with looming problems before clients know that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class reliability, safety and performance.
Development Firm Accounting System
Custom .NET Contract Programmer
For custom application creation, Progent can supply software design consultants to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to create company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Cybersecurity Firm Security Penetration Testing
PEN Testing Security Companies
Stealth intrusion checking is an important component of any overall network security plan. Progent's security professionals can perform thorough penetration tests without the awareness of your organization's internal network support staff. Unannounced penetration checking uncovers whether current security defense systems such as intrusion incident warnings and event history analysis are properly set up and actively monitored. Progent can provide continuous automatic PEN testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and unsound IT product defaults can be combined by hackers into the multi-vector attacks common to modern variants of ransomware.
iPad patch management Technology Professional
Smartphone patch management Specialists
Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints printers, network appliances such as switches and wireless APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
Consultant Services QoS Test Lab
Capacity Planning Test Lab Services
The Progent Test and Training Lab located at the QTS Internet Data Center is available for testing mission-critical applications, developing cost-effective migration methodologies, assessing and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to assemble proper test environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical IT projects on schedule.
Small Business IT Outsourcing Companies South Dakota
Tennessee Consultant
Progent's Technical Response Center (TRC) offers nationwide extended hours remote help for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone help and remote direct computer connection to troubleshoot and repair network problems quickly and affordably. The scope of IT experience available from Progent's team of nationwide support professionals makes it possible to escalate even the toughest problems to competent specialists as required. For critical problems, the TRC endeavors to answer your call for support in less than one hour.
LockBit ransomware recovery Consultancy
Maze ransomware recovery Services
Progent's seasoned ransomware recovery experts can assist you to rebuild a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Flexential Data Center Professional
Flexential Data Center Consult
Progent makes use of the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a group of network consultants located in the vicinity of Tampa, and Progent can also provide online support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity preparedness consultants. Progent can also help your business to plan and execute a migration to the Flexential data center with services like planning solution architecture, recommending hardware, system setup and validation, debugging, streamlining online network management, and training your IT support team.
Horizon3.ai NodeZero Security Penetration Testing Security Contractors
Horizon3.ai NodeZero Certified Cybersecurity Penetration Testing Cybersecurity Organization
Progent's certified cybersecurity experts can perform NodeZero-based PEN tests to make sure your security monitoring and protection tools and policies are properly set up and effective.
Support and Integration SharePoint 2019 Modern Search
SharePoint 2019 Information Rights Management Specialists
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide economical online and onsite consulting expertise, application development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud components into a cohesive intranet system.
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