Alpharetta At Home Workforce Configuration Consulting Partner
System Design, Setup, Administration and Troubleshooting Consulting Services
Enlarging your at-home workforce may have a significant impact on network architecture, security/compliance, and company culture. Progent has 20 years of experience assisting SMBs to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can help your Alpharetta organization to pick the appropriate technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Alpharetta, Georgia organizations to with any facet of building a high-functioning work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and unified management.
Infrastructure for Telecommuters
Setting up the network infrastructure required for an at-home workforce can be particularly challenging if you must accommodate a combination of worker-owned equipment like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background providing remote help for both legacy as well as current IT products in virtual office venues enables you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for implement necessary updates. Support services available from Progent to help your company to create a high-functioning work-at-home infrastructure include:
- VPN connectivity allows you to establish a secure connection for authorized remote employees to access IT resources located at your corporate data center or in the cloud. Progent's consultants can help you to configure and manage VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your at-home workers to set up Cisco's AnyConnect software to provide safe VPN connections for a broad range of devices such as Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a remote computer's desktop. This technology provides network managers more control over the computing ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent can provide expert online consulting for deploying home routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
- Home Wireless networks, typically supporting an entire household and visitors, are commonly used by telecommuters to access their Internet router for work. This can cause performance and security problems. Progent can assist you to mitigate these issues by providing expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti wireless access point setup help.
- Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the company data center. Mission-critical processes might require redundant Internet access in case the primary connection fails. Progent can provide expertise for identifying service providers, selecting sensible service bundles, and integrating redundant Internet access. See Internet access solutions.
VoIP Integration for Telecommuters
Extending the business PBX environment to accommodate remote users is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP platforms are used by SMBs to support teleworkers. Many larger organizations depend on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of any size to design or maintain a remote VoIP service that delivers the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses optimize their current Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. CUCM manages other combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, see CUCM consultants.
- CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent can help your company to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to support these VoIP solutions and provide on-demand integration and troubleshooting expertise.
Voice/Video Conferencing for Telecommuters
A broad selection of video conferencing products from major technology companies enable online discussions, video and voice conferencing, chat sessions, and content sharing for both onsite workers and teleworkers. Many companies use multiple products to meet the needs of their different partners and clients. Progent can help you to maintain your existing conferencing ecosystem and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business clients to accommodate your remote employees. To learn more about Progent's support services for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 simultaneous users for voice/video calls. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's support expertise for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as IP voice and video calling, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist you to tune your network infrastructure to host them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a consistent user interface for exchanging data and ideas across a corporate network and on a wide range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange since their initial publication and can help your company to tune these flagship collaboration platforms to optimize the productivity of your at-home workers.
SharePoint utilizes web sites to allow collaboration and knowledge sharing by offering policy-based delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint enables you to build secure web portals that allows at-home workers to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, visit SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, go to integration expertise for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud-based storage service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and colleagues anywhere can share them safely via a browser. Provided with Microsoft 365, OneDrive allows home employees to co-author documents. Edits created offline are automatically synced when you go back online. To find out about Progent's support services for Microsoft OneDrive, visit Onedrive configuration experts.
Cloud Integration for Remote Workers
Progent offers advanced online support for enabling organizations to build, maintain and troubleshoot cohesive hybrid network architectures that include physical data centers, teleworkers, branch offices, plus cloud resources. Progent can provide expertise for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix problems with cloud connectivity, identity, and security.
Microsoft Azure is a leading platform for public cloud software and services that enables you to use infrastructure, servers, and critical applications running on Microsoft's massive cloud. Azure features more than 100 cloud-based services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery solutions with Azure Backup. Progent can also show you how to establish secure access to Azure services for teleworkers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's expertise for Azure, go to Microsoft Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity software and cloud services available by subscription. Microsoft apps and cloud services are provided in a variety of bundles intended for users ranging from students and households to major enterprises. Progent can provide fast and easy online access to consultants familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to evaluate the numerous subscription bundles available for Office 365 and configure 365 apps for your telecommuters to achieve maximum business value. To find out about Progent's support services for Microsoft Office 365, see Office 365 integration support.
Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product product suite. Exchange Online provides the advantages of reduced spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with public clouds. Microsoft has designed Office 365 Exchange Online to run smoothly with local Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's Exchange consultants can provide occasional assistance to guide you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's support services for Office 365 Exchange Online, go to Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's leading provider of cloud services. Progent can provide rapid and affordable online contact with cloud connectivity consultants who can help your organization to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist you to create a high-availability network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, from home, or on the move. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud Platform (GCP) is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to scale your existing IT assets with the Google Cloud, and Progent's database consultants can show you how to make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent's consultants can assist your organization to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify access control for teleworkers with Google Cloud Identity services. Progent can also assist you to use GCP's management tools to control and monitor your Google Cloud environment. For details, see Google Cloud Platform consulting support.
Help Desk Support for Remote Workers
A rapid, company-wide switchover to a teleworker workforce, which might be motivated by an epidemic or as part of a business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's nationwide team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active trouble tickets, add information, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables you to supplement your existing Help Desk staff by splitting responsibilities for Call Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver world-class IT support to your at-home employees, visit Progent's Call Center supplementation Services.
Security and Compliance for At-Home Workers
Remote workers commonly run their own computing devices and work in a physically unsecured environment. This increases their vulnerability to cyber threats and demands judicious use of firewalls, remote monitoring, and the enforcement of policies based on leading practices. Progent's seasoned team of certified cybersecurity professionals can assist you to design, deploy and administer a modern security solution that protects vital information in networks that incorporate teleworkers.
- Firewalls enable companies to create a network environment that can be safely utilized by on-premises users and by an at-home workforce, mobile workers, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to configure and control appropriate permissions to various classes of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats grow more sophisticated. Progent supports both new and legacy security appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, refer to firewall integration and support expertise.
- Remote Endpoint Monitoring makes it possible to track the disparate computers used by at-home workers and either block or identify and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on each protected endpoint, monitoring all activity and utilizing advanced behavioral threat analysis to identify zero-day attacks on arrival. When a cyberattack is discovered, ProSight ASM immediately disconnects the infected device from the network to contain the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain protected even when they are not connected to the Internet. For more information about ProSight ASM, see remote endpoint monitoring for telecommuters.
- Security Audits can assess the exposure of your information system to all classes of external and internal security attacks for an environment that includes telecommuters. Progent can deploy remote, automated cybersecurity analysis software for rapidly and affordably uncovering a broad range of security weaknesses that can be found over the Internet. Progent's security audit experts, which can be managed by security experts with top certifications such as CISA, ISSAP, and GIAC, can assist you to evaluate your workflows and governance policies and review your WAN architecture to allow you to design the highest level of protection for your an at-home workforce.
Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and restoring vital information in order to prevent data loss and reduce recovery time in case of storage system problems due to equipment issues, programming hiccups, user mistakes, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid environments that combine local data centers, public clouds, and at-home workers.
- Backup/Restore strategies for at-home workers must cover diverse types of user-owned endpoints. Progent can provide quick remote access to consultants knowledgeable about a wide range of products for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity strategies typically anticipate scenarios that call for a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can help your company to produce, document and test a DR/BC plan that includes the logistics of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized platform for protecting corporate data by controlling onsite, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Managed endpoint computers can be user owned or business owned. IT admins managing the endpoint computers of teleworkers can utilize Intune to deploy and authenticate applications on managed devices, push patches and certificates, configure policies for accessing data and resources, set passwords, establish VPN connections, control how home-based workers share information, set up threat protection, verify compliance, and delete sensitive data from lost, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can assist your company to use this platform to manage the endpoint computers of your telecommuters, go to Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network managers to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top capabilities of VMware Workspace ONE include rapid remote provisioning of new notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Alpharetta, Georgia company, phone
An index of content::
MOM 2007 Engineer
Top Application Monitoring Remote Support Services
Even if your business has a small network services group and a modest technology budget, your information network can still have the same high availability and performance that once needed a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier network consultants, the latest network management software for proactive monitoring and threshold alarms, and economical service packages such as a help desk service to keep your vital business applications and hardware up and running.
Configuration UNIX with Windows
After Hours Windows and UNIX Engineer
If your business network combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can assist you to integrate your IT resources into a unified network that allows all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, superior performance, and strong security. Progent's UNIX and MS Windows coexistence assistance offerings feature IT architecture configuration and support, support for Windows services for UNIX, remote server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Helpdesk support.
Exchange 2000 Upgrade
Microsoft Exchange Upgrade Integration Support
Progent is among the most expert network support firms for creating email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small companies derive the full benefits of Microsoft Exchange Server 2000 for typical situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.
Microsoft Teams PBX integration Consultants
Top Microsoft Teams and Cisco Unified Communications Consultant Services
Progent can assist your organization to design an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.
Microsoft Exchange Network Consulting
Microsoft Exchange 2003 Support and Setup
Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, simplifies ongoing support requirements, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to finish your move quickly and economically. Progent's Exchange Server 2003 help, repair, and design services include expertise with the integration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business needs.
Consult Hyper-V 3.0 Virtual Server
Hyper-V 3.0 Server Technical Support
Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in critical areas such as secure multitenancy, flexible network infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consultants can assist your company to benefit from Hyper-V to deploy and maintain virtual servers to cut network expenses and enhance availability.
Helpdesk for Remote Workers IT Consultants
Offsite Workforce Online Support Services
Progent has two decades of background helping small and mid-size companies to design, install, tune, administer, and troubleshoot IT networks that support at-home workers.
Offsite Automated Backup Services Specialist
ProSight Data Protection Services ECHO Consulting Services
ProSight Data Protection Services ECHO provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information.
24-7 Microsoft Configuration Manager 2012 Remote Consulting
Configuration Manager 2012 Remote Consulting
Progent can assist your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older device and application management solution or help you to modify your current SCCM 2012 environment to accommodate your changing IT needs. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).
Snatch ransomware recovery Consultant Services
WannaCry ransomware recovery Consultant
Progent's seasoned ransomware recovery experts can help you to restore a network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or MongoLock.
Co-managed Help Desk Consulting Services
IT Consultant Extended Call Center
Progent’s Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top shared PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Microsoft Expert Windows Server Hyper-V 2016 Containers Network Consultant
Windows Hyper-V 2016 Management IT Consultant
Hyper-V 2016 utilizes core technologies initially developed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree significantly improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network architecture for a cloud-based or hybrid installation, develop and carry out a smooth upgrade plan, educate your IT administration and support personnel, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Citrix MetaFrame Support Services
Open Now Application Virtualization Engineer
Progent's Citrix-certified experts can help your business to plan, install, administer, and support a virtualized application delivery solution built on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist you to manage and maintain an off-site datacenter that features high uptime, enhanced security, and fast recovery.
Engineer Amazon EC2 AMI
Amazon EC2 VPN Programming Firms
Progent can provide cost-effective online consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security.
Internal Security Scan Technology Professional
Information Risk Assessment Technology Professional
Progent provides small organizations two ultra-affordable network security evaluation scanning packages that include, for a set fee, remotely managed inventory scans of your network security profile which are analyzed by certified security specialists who interpret the results of the remote scan, deliver unbiased evaluations of your current network security, and make suggestions for improvements. Progent has developed two non-overlapping network security inventory packages for external and internal security testing that are priced to meet the budgets of small businesses while delivering enterprise-quality evaluations of your network's vulnerability to assault.
Desktop Technical Support Firm
24/7/365 Microsoft Mac and Linux Desktop Network Manager
Progent can deliver a broad array of affordable services to help you to install, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online technical support for individual computers or laptops or help you to design and carry out a large-scale rollout of new or revised OS software and business applications. Progent can also provide engineers and technicians to help you to plan for and implement a company relocation or merger organized to produce the least possible interruption to your business.
DoubleTake Carbonite Software Availability Specialist
DoubleTake Carbonite Replication Manager Help and Support
DoubleTake/Carbonite Software offers a family of products designed to deliver small companies a variety of affordable solutions for backing up and recovering business-critical applications such as Exchange, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company information systems to create a high level of fault tolerance and disaster recovery readiness at a budget-friendly cost.
24-Hour Azure and SCDPM integration Consultant Services
Microsoft Microsoft Azure hybrid cloud integration Services
Progent can help small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment expense. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and resources and make sure that you sidestep the common mistakes small organizations make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and also to integrate Apple iOS devices and Android handhelds.
Remote Access Support Services
CCIE Certified Cisco Virtual Private Network Support Outsourcing
Cisco's security and remote connection products for small businesses represent a complete line of manageable security products to help safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco CCIE and CCNP qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that align most closely with your company goals.
Consult Bandwidth Throttling Test Lab
Urgent network piloting Lab Consultants
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, creating efficient system upgrade methodologies, assessing and tuning performance, planning or verifying business continuity strategies, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent customers without sufficient internal resources to assemble effective test environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep vital network projects on schedule.
NetApp MetroCluster Professionals
NetApp MetroCluster Synchronous Replication Engineers
Progent can provide enterprise clients the services of a NetApp-certified consultant to deliver remote or on-premises support for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN storage environments efficiently following best practices.
Polycom RTX Telepresence Consult
Immersive Telepresence Technical Support
Progent offers the services of an accredited consultant with an extensive background deploying technology from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, and LifeSize and can assist you to design, install, upgrade, or troubleshoot a video conferencing solution that preserves your investment and maximizes the strategic value of your information network. Progent also offers the services of network infrastructure consultants who can help companies of any size to create and troubleshoot a network that delivers the speed, dependability, security, and scalability required to support your video conferencing/telepresence solution.
Computer Consulting System Center 2016 and Windows Server 2016
Top System Center 2016 Data Protection Manager Remote Technical Support
Small to middle size companies can now enjoy all the benefits of System Center Operations Manager and in addition have quick access to Progent’s Microsoft and Cisco Certified network consulting experts. With Progent's economically priced IT support programs, small and midsize businesses can choose a basic System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business information systems enterprise-class reliability, protection, and productivity.
Windows Server 2003 Consulting Services
Windows 2003 Server Online Support
Progent's certified Windows Server 2003 engineers can provide network help and IT consulting for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, configuration, administration, and maintenance offerings include network design, installation, project management, on-premises and off-site network support and troubleshooting, Help Desk services, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Engineer Shared Support Desk
After Hours Co-managed Service Desk Remote Consulting
Progent's Network Helpdesk Outsourcing Services for PC desktop support are designed especially for small businesses who need fast access to a Help Desk Call Center with professional telephone support and full escalation capability but who must operate within a limited IT budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Secure Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Software Selection and Deployment.
Altaro VM Backup Planning Remote Troubleshooting
Altaro VM Backup Management On-site Support
Altaro VM Backup software offers small and mid-size businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Azure Block Blob storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular restore options for specific files and emails, extensive support for Windows Server CSV and VMware vCenter for managing larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.
Microsoft Certified Partner Server Knowledge Transfer
After Hours Microsoft Expert Education Windows
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Mid-size businesses who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
24x7 Postini Information Technology Consulting
Anti-Virus Services
E-Mail Guard is Progent's affordable antispam and anti-virus managed service that offers small companies world-class protection from spam, viruses, DHA attacks, and other types of e-mail-based attacks on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a full library of web-based spam filtering and virus protection services that ward off email assaults before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their email systems, irrespective of server platform, hardware technology, or geographic location.
Select Topic: