Alpharetta At Home Workforce Configuration Advisor
System Planning, Integration, Administration and Help Desk Consulting and Support Services
Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Alpharetta organization to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for helping you past challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent can assist Alpharetta, Georgia organizations to succeed with any aspect of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, backup/restore solutions, and unified management.
Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed to support an at-home workforce can be particularly complicated if you must manage a mix of personal hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from various manufacturers and with a mix of OS software and firmware releases. Progent's background providing remote support for both outdated as well as modern technologies in remote office solutions allows you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services available from Progent to assist you to implement a high-functioning work-at-home infrastructure include:
- Virtual Private Network technology allows you to establish a secure tunnel for authorized at-home workers to use IT resources located at your corporate data center or in the cloud. Progent can assist you to configure and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your telecommuters to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a broad selection of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and interact with a remote computer's desktop. This technology gives IT managers significant control over the computing environment of telecommuters and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote consulting for configuring routers from all major manufacturers. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting an entire household and visitors, are commonly used by at-home employees to access their Internet router for work. This can cause throughput and security issues. Progent can help businesses to resolve these issues by delivering expertise that include Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP integration help.
- Internet connectivity methods affect the speed and availability of connections between at-home workers and the company network. Vital processes might require backup Internet access in the event the normal connection breaks. Progent offers expertise for picking service providers, choosing sensible service bundles, and setting up redundant Internet access. Refer to Internet access solutions.
IP Voice Integration for Remote Workers
Expanding the company phone system to accommodate teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-centric VoIP products are used by SMBs to server telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or tune a remote IP voice service that provides the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses tune their current Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. Unified Communications Manager supports other mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM consultants.
- CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice products, visit Cisco CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to work with these solutions and provide on-demand deployment and troubleshooting services.
Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing platforms from leading vendors support virtual discussions, video and voice conferencing, chat, and content sharing for both local users and telecommuters. Many organizations utilize a mix of products to meet the needs of their various partners and clients. Progent's communications experts can help you to maintain your existing conferencing ecosystem and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading unified communications product that supports presence, IM, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business clients to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities that include video conferencing, persistent chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and assist your business to optimize your network architecture to run them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, offering a powerful environment of productivity apps that deliver a cohesive user experience for sharing information across multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their first releases and can help businesses to configure these critical collaboration products to optimize the productivity of your at-home workforce.
SharePoint utilizes web entities to allow collaboration and knowledge delivery by providing policy-driven delivery of data, business processes, and utilities for searching through company-wide information silos. SharePoint allows you to create secure portals that enables at-home workers to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, visit SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to integration expertise for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues can access them safely through a browser. Provided with Office and Microsoft 365, OneDrive enables at-home employees to co-author files. Edits created offline are automatically synced when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, go to Microsoft Onedrive integration experts.
Public Cloud Integration for At-Home Workers
Progent offers affordable remote assistance for enabling organizations to create, manage and troubleshoot integrated hybrid network architectures that combine internal data centers, telecommuters, branch offices, and cloud resources. Progent offers expertise for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters fix problems with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a popular family of public cloud services that allows you to utilize infrastructure, servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure features over 100 services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting expertise for Microsoft Azure, go to Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of business productivity applications and cloud services offered on a subscription basis. Office apps and cloud services are provided in a selection of plans intended for users ranging from individuals and households to major corporations. Progent can provide fast and easy remote contact with experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 applications for your at-home workers to achieve top business value. For information about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 integration support.
Exchange Online is one of the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced spending for data center infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with public clouds. Microsoft has designed Exchange Online to run transparently with local deployments of Exchange, enabling you to build hybrid cloud/onsite networks. Progent's Exchange consultants are available for occasional help to get you past challenging technical roadblocks and can also provide comprehensive project management services to make sure your at-home workers have convenient and secure access to your Exchange Online deployment. To find out Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud market and is the industry's top source of cloud-based services. Progent offers fast and affordable online access to cloud connectivity experts who can help your business to plan, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your users have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can assist you to set up virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline access control for remote workers with Google Cloud Identity. Progent's consultants can also help your business to utilize GCP's unified management technology to control and track your Google Cloud ecosystem. For information, visit Google Cloud Platform integration services.
Help Desk Call Center Services for Teleworkers
A rapid, company-wide switchover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from service requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current trouble tickets, add information, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows you to supplement your current Call Desk organization by splitting responsibilities for Call Desk services transparently between your regular IT support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model based on the leading PSA platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your teleworkers, see Progent's Support Desk supplementation Services.
Security for Teleworkers
Work-from-Home (WFH) employees commonly utilize their own computers and often operate in a poorly secured physical space. This situation increases their vulnerability to malware attacks and requires judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive user education, and the creation of security policies built on leading practices. Progent's seasoned team of IT security solutions experts can help your business to plan, configure and maintain a compliant cybersecurity solution that protects vital IT assets in environments that include an at-home workforce.
Firewalls enable you to create a network that can be safely utilized by local users as well as by at-home workers, mobile employees, suppliers, clients, and the public. Next-generation firewall appliances permit you to assign and manage appropriate permissions to various groups of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats become increasingly sophisticated. Progent supports both current and legacy security devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration services, visit firewall integration and support expertise.
Remote Endpoint Security Monitoring makes it easy to track the disparate devices utilized by an at-home workforce and either block or identify and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day attacks at inception. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the infected endpoint device from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, visit remote endpoint security monitoring for telecommuters.
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your network to all types of outside and local security attacks for a network that incorporates teleworkers. Progent can deploy online, automated security inventory scanning for rapidly and affordably detecting a wide variety of security weaknesses that can be surfaced via the Internet. Progent's security assessment consulting services, which can be managed by network security professionals with top credentials such as CISM, CISSP, and GIAC, can assist your company to evaluate your workflows and governance policies and review your IT infrastructure to enable you to implement top-level security for your teleworkers.
Download White Paper: Securing a Work-From-Home Network
To read or download a white paper describing key things to concentrate on for securing an IT environment that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
Data Protection covers backing up and recovering vital data in order to prevent data loss and reduce recovery time and effort in case of storage problems due to equipment breakdowns, programming hiccups, user mistakes, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for telecommuters must address diverse kinds of user-owned endpoint devices. Progent can provide quick remote access to experts knowledgeable about a wide range of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans typically envision scenarios that require a rapid switch to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity specialists can help your company to produce, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a unified platform for safeguarding corporate information by managing local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and software. Managed endpoint devices can be user owned or business owned. IT admins managing the enrolled endpoint computers of at-home workers can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, set up policies for permission to access data and networks, manage passwords, establish VPN connections, determine how home-based workers share data, establish threat protection, verify security compliance, and delete sensitive information from lost, stolen or decommissioned devices. Microsoft Intune works with iOS, Android, Windows, and macOS/OS X devices. To find out about Intune and to find out how Progent can help you to use this platform to manage the endpoint devices of your at-home workers, go to Intune remote device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network managers to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Key features of VMware Workspace ONE include rapid over-the-air deployment of new laptops, quick onboarding of new users, policy setting and enforcement for all categories of devices, unifies reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud products. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Alpharetta, Georgia organization, call
An index of content::
Exchange 2013 Outlook Web App Remote Troubleshooting
On-site Technical Support Exchange 2013 Unified communications
Microsoft Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and delivers important innovations as well as a revamped architecture. These improvements favorably impact vital IT areas including manageability, availability, compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Exchange 2013, design a cost-effective validation and rollout plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.
802.11x Wi-Fi Site Survey Technical Support Services
802.11x Wi-Fi Site Survey Consulting Services
Progent's Wi-Fi site survey services assist you to design, install and troubleshoot a Wi-Fi network adapted to your facilities, offering you a WLAN that delivers the coverage, performance, capacity, data protection, and hand-off ability your business requires.
SonicWall TZ500 Firewall Firewall Network Install
Network Security Testing SonicWall NSA 6650 Firewall
Progent's SonicWall firewall consultants can show you how to integrate, manage, and tune SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end security plan and design security into your business operations.
Microsoft Exchange Migration Network Installation
Microsoft Exchange Upgrade Manage
Progent's Microsoft-certified consultants average over a decade of background delivering messaging support for customers ranging from small offices to global enterprises. Progent provides economical consulting for all versions of Exchange Server to strengthen email and virus protection, configure high availability email systems, and implement off-site and mobile email connectivity. Progent's Exchange support services can help you in planning and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange Server 2019. Progent provides integration help for Windows 10 and Windows 11 desktops using Office Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for popular browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.
Consult ransomware data restore
ransomware cryptoworm recovery Consult
Progent's seasoned ransomware recovery consultants can assist you to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Solaris-Windows Upgrade Consultant
Solaris Upgrade Help
Progent can help your company to design and implement a smooth migration from a Sun Solaris-based information system to a network powered by MS Windows and capable of running Microsoft's powerful office productivity suites, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application experts can help you preserve your data and minimize productivity disruption by designing an effective migration plan that preserves your current investments in Solaris application and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of current infrastructure, transition strategy and testing, Exchange migration expertise, data and application software porting, and server and mass storage migration and economization.
WLAN controller Computer Consultant
wireless controller Remote Technical Support
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi performance by limiting the impact of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and strengthening data security by detecting threats and analyzing network traffic based on user class and locale. Progent can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology.
Check Point Series 80 Firewall Support
Security Organizations Check Point 5000 Firewalls
Progent's Check Point Software firewall consultants can help you plan, configure, and manage firewall solutions built around Check Point Software NGFW firewalls and Check Point's subscription-based security services. Progent can also assist you maintain older Check Point firewalls or migrate efficiently to Check Point's modern security gateways.
Office Word Technology Professional
Office Word and PDF Consulting
Progent's certified Office Word and Microsoft 365 Word experts offer a wide selection of economical remote support services to help you to manage your legacy Microsoft Word solution or help you to migrate to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA software development, isolating and resolving compatibility issues between various versions of Office Word, interfacing Word with different Office applications like Excel and Microsoft Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security consulting, smart phone and tablet integration, and remote training classes customized for individuals or groups.
ProSight Email Guard Spam and Virus Filtering Service Services
Cloud Protection for Email Specialist
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.
Windows 7 Help Desk Troubleshooting
Microsoft Windows 7 Upgrade Migration
Progent's Microsoft certified engineers can provide remote and onsite consulting services to help your company to manage, support, and troubleshoot PCs powered by Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, backup and restore, remote access, mobile device integration, Wi-Fi network design, and remote system monitoring.
Google Cloud Windows Specialist
Remote Google Cloud solutions Consultancy
Progent can provide cost-effective online and onsite consulting to assist organizations to move any part of their core network infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable the use of Google's state-of-the-art machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Redhat Linux Online Support
24x7 Fedora Linux Online Troubleshooting
Progent's Linux consulting experts offer small and mid-size companies and software developers help with managing and supporting Linux systems that operate with Microsoft-based networks. Progent offers your organization access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of expertise provides you with an easy one-stop source to help you create and manage a secure and robust mixed-platform network and communications environment that allows Linux and Microsoft coexistence by integrating Windows with major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
SCOM 2016 On-site Technical Support
System Center 2016 Service Manager Computer Engineer
Small to middle size companies can now get all the advantages of Microsoft System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco Certified network support professionals. With Progent's economically priced network support packages, small and midsize organizations can choose a simple Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business information systems world-class availability, security, and performance.
Meraki Wi-Fi 6 Access Point Upgrade On-site Support
Meraki MR34 Access Point Specialists
Progent's Meraki wireless access point consultants provide remote and on-premises support services to help businesses of any size to plan, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their location or device.
Professional Project Design
IT Development Project Professionals
For advanced project management assistance, Progent can provide the services of senior IT professionals with decades of background in IT management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help enterprise clients adhere to best practices to ensure that major projects are completed on time and on budget.
Technology Consulting ISR 921 router
Catalyst 8500 Consultant Services
Cisco has developed an extensive product line of routers including routers built to deliver the security, performance, and reliability required by customers from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can help you choose and integrate Cisco routers to build a solid foundation for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, such as the Cisco 800 series of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus older 2500 and 2700 Series Routers.
UNIX with Windows Help and Support
Solaris with Windows Consultant Services
If your office computer system combines UNIX, Linux or Solaris technology with MS Windows, Progent can assist you to incorporate your servers into a unified network that permits all your operating systems to run side by side for easy management, seamless dataflow, high dependability, superior throughput, and tight protection. Progent's UNIX/Linux/Solaris and Microsoft Windows coexistence support services include IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network help and troubleshooting, in-person technical support, and Help Desk support.
Top Consultancy Microsoft Exchange Server 2010 Upgrade
Microsoft Exchange Server 2010 Migration Consultancy
Progent can provide expert help for every phase of your Exchange 2010 upgrade including end-to-end project management, site prep, project design and documentation, specification of new software licenses and hardware required, recommended vendor sourcing, pilot testing at customer site or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old servers, and webinar training for client's IT group and end users.
VMware NSX Migration Consultancy
24-7 Services VMware NSX Virtual Networking
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.
Hyper-V Virtual On-site Technical Support
Microsoft Hyper-V Virtual Machines Network Consultants
Progent's network professionals can assist you to evaluate the potential benefits of Hyper-V-powered virtualization for your company, perform pilot implementations to validate Hyper-V's compatibility with your production software, assess your network infrastructure for smooth operation with virtualization technology, assist you in migrating to Windows Server 2008 and configuring Hyper-V, educate your IT staff to track and administer Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, design and validate business continuity procedures that optimize system uptime, and provide ongoing consulting and maintenance including low-cost remote troubleshooting and turn-key Help Desk services.
Biggest ASA 5500 Firewalls Setup and Support
ASA 5520 Firewall Support
Progent's Cisco CCIE-certified networking consultants can assist you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, administer, update and debug Cisco ASA 5500-X firewalls with Firepower Services.
SharePoint 2019 Hybrid Search Onsite Technical Support
SharePoint Online Migration Integration Support
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide economical online and on-premises consulting, application development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud components into a cohesive intranet solution.
MS Project Server Programming Companies
Project Server 2010 Help and Support
Progent's Microsoft-certified consultants offer in-depth support in deploying, operating and troubleshooting all versions of Project Server and can deliver a wide variety of affordable online consulting services following proven best practices to help organizations of all sizes to receive all the benefits of this powerful project management solution. Services offered by Progent include solution design, installation and migration, setting up safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.
Microsoft Windows 10 Cortana Engineer
Microsoft Windows 10 Evaluation Remote Consulting
Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent include ROI analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, automated provisioning and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for IT support staff and end users, and post-migration consulting support.
Cisco VoIP Remote Support Services
24 Hour Cisco Certified Experts Voice Over IP Professional
Progent's Cisco certified networking consultants offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Amazon MWS Outsourced Programming
Amazon MWS Expert Development
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their reach, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.
Best Monitoring and Reporting Onsite Technical Support
Operations Manager Specialists
Even if your company has a small network support staff and a modest technology budget, your information network can still feature the same high reliability and responsiveness that once required a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier IT professionals, the latest network management products for 24x7 monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your vital network applications and hardware operating.
ProSight Reporting Network Infrastructure Management Remote Troubleshooting
ProSight Reporting Remote Infrastructure Monitoring Consultants
ProSight Reporting is an expanding line of in-depth reporting tools created to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Microsoft 365 Android Integration Remote Troubleshooting
Microsoft 365 Mac Integration Network Consulting
Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of client productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud services are available in an array of subscription plans intended for markets ranging from individuals and households to enterprises. Progent offers quick and easy online access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist you to evaluate the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and manage hybrid solutions that seamlessly combine local and cloud-based resources.
Citrix HDX Online Troubleshooting
Citrix HDX Consultants
For Windows desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the strategic value of your information system; integrate XenDesktop technology with your servers, user computers, and peripherals; migrate your existing virtual desktop software to current releases of XenDesktop; and provide advanced online technical support. Progent can also instruct your network managers to follow industry leading practices to maintain your XenDesktop solution effectively.
Windows 7 64-bit Upgrade Small Business IT Consulting Firms
Microsoft Certified Windows 7 Professionals
Progent's Microsoft certified consultants offers remote and on-premises support expertise to help you to manage, support, and repair computers based on Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, online access, smartphone and tablet integration, Wi-Fi network design, and remote system monitoring.
Microsoft Expert Hybrid cloud Specialists
Hybrid cloud integration Consultancy
Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Nation Wide Support Small Business Network Consulting Firms
Rhode Island Network Recovery
Progent's Technical Response Center (TRC) provides national extended hours remote troubleshooting for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone help and online direct network connection to isolate and resolve network problems quickly and affordably. The scope of technical experience represented by Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult problems to appropriate specialists as needed. For urgent issues, the TRC endeavors to respond to your request for support in less than one hour.
ProSight DPS Hybrid Cloud Backup/Recovery Consultant
ProSight Managed Cloud Backup Services Online Consulting
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information.
LockBit ransomware recovery Consultant
Emergency ransomware removal and data restore Technology Professional
Progent's experienced ransomware recovery consultants can help you to reconstruct an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Router Training
Server Training
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Medium-size companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient.
Computer Consulting VoIP Phones
UC540 Support and Help
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking support, and designing Cisco UCS server failover and Cisco SRST systems for high availability.
Microsoft Hyper-V 3.0 Virtual Machines Network Consultant
Microsoft Hyper-V 3.0 Virtual Server Online Consulting
Progent's network professionals can assist you to analyze the possible benefits of Hyper-V-powered server virtualization for your company, perform pilot installations to verify Hyper-V's operation with your line-of-business software, evaluate your network and server architecture for smooth operation with virtual server technology, help you in migrating to Windows Server 2008 and configuring Windows Hyper-V, train your network management personnel to track and manage Hyper-V, provide expert consulting help for improving the protection of your virtual servers, establish and test disaster recovery procedures that maximize network uptime, and provide ongoing consulting and technical support including low-cost online repair and turn-key Help Desk services.
Forefront Threat Management Gateway 2010 Computer Consultant
After Hours Forefront TMG Firewall Integration
Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally administered web gateway that delivers a single-server platform for a variety of security features such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security logging and reporting capabilities, allows customized reports powered by SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft engineers can assist you to plan and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server, and SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
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