Alpharetta Work from Home Employees Solutions Consulting Company
Solution Planning, Setup, Administration and Call Center Consulting Experts
Enlarging your telecommuter workforce can have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Alpharetta company to pick the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for helping you over occasional technical roadblocks to full project management to help you carry out business-critical initiatives.
Progent can help Alpharetta, Georgia organizations to with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required for a remote work environment can be particularly complicated if you have to accommodate a combination of personal equipment like PCs and laptops, routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware levels. Progent's background delivering online support for both legacy and current IT products in remote office venues enables you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for making essential updates. Support services available from Progent to help your company to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network (VPN) connectivity makes it possible to create a safe connection for authenticated at-home employees to use IT resources located at your corporate datacenter or in the cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a wide selection of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to see and interact with a remote PC's desktop. This provides IT managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach at-home computer networks to the Internet and support VPN connections, local wireless networks, and firewall services. Progent can provide expert online support for deploying routers from all major vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often shared by the whole family and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can create performance and cybersecurity issues. Progent can assist businesses to resolve these issues by delivering expertise like Aironet integration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP setup help.
- Internet access methods affect the speed and availability of connections between telecommuters and the company network. Line-of-business applications might demand redundant Internet access in the event the primary connection breaks. Progent offers expertise for selecting ISPs, choosing sensible service bundles, and configuring fault-tolerant Internet connections. See Internet access integration services.
VoIP Integration for Remote Workers
Extending the corporate PBX system to accommodate remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice products are used by small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can assist businesses of all sizes to design or tune a telecommuter IP voice service that provides the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses tune their current Cisco IP voice environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. CUCM supports other mixed media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can assist your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with users operating beyond the corporate firewall like telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to support these solutions and provide on-demand integration and debugging expertise.
Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from leading vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many companies use multiple conferencing products to accommodate their different partners and customers. Progent can assist your organization to manage your current conferencing environment and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that supports real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as voice/video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to tune your network architecture to run them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a cohesive user interface for sharing information throughout multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their original publication and can assist businesses to deploy these critical collaboration products to optimize the productivity of your remote workers.
SharePoint uses web entities to facilitate collaboration and knowledge delivery by providing policy-based access to content, workflow, and utilities for searching through enterprise-wide business data. SharePoint allows you to create secure web portals that permits at-home workers to see and update consolidated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint support services, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see integration consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can retrieve them safely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive allows home employees to co-edit files. Edits made offline are uploaded when you reconnect to the Internet. To learn about Progent's support services for OneDrive, refer to Onedrive integration experts.
Public Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable online assistance for enabling organizations to create, manage and troubleshoot cohesive hybrid network architectures that include physical data centers, telecommuters, branch offices, and public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud connectivity, authentication, and cybersecurity.
Azure is a leading family of public cloud services that enables you to use infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure features more than 100 services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by configuring and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, go to Microsoft Azure expertise.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity software and cloud services offered on a subscription basis. Office apps and services are marketed in a selection of bundles intended for customers ranging from students and small offices to large corporations. Progent offers fast and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to build hybrid information systems. Progent's Exchange consultants can provide occasional assistance to get you through tough IT roadblocks and also offer comprehensive project management services to make sure your teleworkers have convenient and secure access to your Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, go to Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing arena and is the industry's leading source of cloud services. Progent can provide quick and economical online contact with cloud integration consultants who can assist your organization to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to build a high-uptime network model to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can help you to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline access management for at-home workers with GCP Cloud Identity services. Progent's consultants can also help you to use GCP's unified management technology to administer and monitor your Google Cloud environment. For information, go to Google Cloud Platform integration services.
Help Desk Support for At-Home Workers
An emergency, company-wide switchover to a from-home workforce, which might be driven by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or update their active tickets, add details, and upload screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows you to supplement your existing Support Desk team by sharing responsibilities for Support Desk support services transparently between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.
Security for At-Home Workers
Work-from-Home workers typically use their personal devices and usually operate in a poorly secured physical area. This situation multiplies their susceptibility to cyber attacks and calls for careful deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the development of security policies based on best practices. Progent's veteran team of cybersecurity support consultants can assist you to design, implement and maintain a compliant security solution that protects vital information resources in networks that include at-home workers.
Firewalls allow companies to build a network that can be safely accessed by local users as well as by an at-home workforce, mobile employees, vendors, customers, and the public. Modern firewall appliances allow you to assign and control different permissions to different groups of users and to scale your network and adjust your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent works with both new and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall support services, refer to firewall configuration and support services.
Online Endpoint Monitoring makes it possible to track the various devices used by telecommuters and either reject or identify and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on every secured endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to identify new threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected device from the network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoint devices stay secure even if they are disconnected from the Internet. To learn more about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for remote workers.
Security Audits can assess the vulnerability of your network to all types of external and internal security threats for an environment that includes remote workers. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and economically uncovering a broad range of security gaps that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by security experts with top certifications such as CISM, ISSAP, and GIAC, can assist you to evaluate your operations and governance policies and review your network infrastructure to enable you to implement the highest level of protection for your an at-home workforce.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing critical areas to concentrate on for securing an IT environment that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring vital data in order to prevent data loss and reduce restoration time and effort in the event of storage system failures due to hardware breakdowns, software hiccups, user mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to architect and manage in hybrid environments that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must cover diverse kinds of personally owned endpoint devices. Progent offers fast online access to consultants knowledgeable about a broad range of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes granular restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that require a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help you to develop, document and validate a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a centralized solution for protecting corporate data by managing onsite, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Managed endpoint devices can be user owned or company owned. IT admins managing the endpoint devices of at-home workers can utilize Intune to provision and authenticate applications on devices, push updates and certificates, set up policies for permission to access information and networks, manage passwords, create VPN tunnels, control how teleworkers share information, establish threat protection, ensure security compliance, and erase corporate data from missing, stolen or decommissioned devices. Microsoft Intune works with iOS, Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, visit Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a one-time purchase. Key capabilities of Workspace ONE include rapid over-the-air provisioning of new notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Alpharetta, Georgia organization, phone
An index of content::
Immediate At Home Workers Cloud Integration Specialist
Largest Teleworkers Cloud Integration Online Help
Progent can help small and medium-size companies to set up their home-based workforce with reliable access to cloud applications and services.
Technology Consulting Services Teleworker Helpdesk
Computer Consultant Work from Home Helpdesk
Progent can provide small and mid-size companies overflow or comprehensive Help Desk call center support for offsite workers.
24/7 SCCM 2012 Mobile Device Management Troubleshooting
System Center 2012 Configuration Manager Consultants
Progent's Microsoft-certified consultants can help your business to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older device management solution or help you to modify your existing SCCM 2012 ecosystem to support your evolving business needs. Also, Progent can help you to build a software foundation that extracts the most value from SCCM 2012 by providing advanced consulting support for related Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Microsoft Access migration Consultant
Microsoft Access Web App Coder
Progent offers cost-effective online consulting services for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced support for application programming, database conversion, performance tuning, report design, and maintenance. Progent also offers tailored webinar training for Access application programming and database administration.
Mac Penetration Testing Technical Support
Computer Consulting OS X Lion Security
Progent's CISM-certified security consultants can help you safeguard your Apple Mac network through professional support offerings including running security tests, recovery from virus and denial of service penetrations, configuring firewalls, implementing secure off-site and mobile access, installing automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan adapted for the particular objectives of your business information system.
Flexential Data Center Specialist
Flexential Tampa Colocation Center Technology Professional
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a team of IT consultants based in the vicinity of Tampa, and Progent can also provide online support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran disaster recover preparedness consultants. Progent can also assist you to plan and implement a migration to the Flexential facility with services such as planning solution configuration, recommending hardware, system configuration and validation, troubleshooting, setting up online management, and educating your IT support team.
Work from Home Data Protection Consultant Services
Remote Workforce Data Protection Network Engineer
Progent can help small and medium-size businesses to plan, install, verify and maintain backup solutions to support offsite workers.
Exchange 2013 eDiscovery Network Engineer
Emergency Engineer Exchange 2013 Availability
Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a redesigned architecture. These improvements affect key IT areas like ease of administration, availability, compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Exchange 2013, create a cost-effective test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange 2013.
Programmer SQL
24/7 Microsoft SQL Consultancy
Progent's Microsoft-certified SQL Server application programmers and database administrators offer remote expertise to assist organizations of all sizes to create, administer, and maintain applications based on the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server consultants can provide help with any element of application development in solutions that can include small office databases to N-tier VLDB applications and enterprise-class data warehousing.
Skype for Business Web Apps Server Engineers
Skype for Business topology Specialist
Lync 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) voice communication. Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription services, PBX gear, or conventional teleconferencing technology. Progent's certified unified communications consultants can provide remote and onsite support to assist you to maintain and repair your current Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product family. Progent can also help you to plan and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
macOS Technical Support Specialists
macOS Network Support Technician
Progent offers nationwide online help and troubleshooting services for businesses who operate Apple Mac environments or whose information systems include a combination of Apple macOS and Mac OS X with Microsoft products. Progent's engineers offer Mac clients a range of services such as desktop support, migration to the most recent edition of OS X from earlier versions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad support, or moving to iCloud services. Online network consulting offers optimum leverage for your information technology budget by preserving user productivity and shortening the time billed for network repair services. Sophisticated remote support tools and experienced technicians and engineers allow Progent to handle the majority of IT issues without squandering time and money by going to your site. In most of situations your network issues can be dealt with by telephone or through a combination of phone help and remote network analysis. Progent can make available Cisco CCIE network experts and CISM and CISSP certified security professionals to help with the most challenging system issues.
System Center 2016 Troubleshooting Support Outsourcing
24-Hour System Center 2016 Cloud Integration Support and Help
Progent has over a decade of experience deploying, maintaining and troubleshooting the key platforms included with System Center and can assist you to design, deploy, maintain, and fix your System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent can help your organization to upgrade to the current version of Microsoft System Center from an older one or from another datacenter management platform to deliver the benefits of enterprise-class deployment, management automation, security and compliance, plus datacenter and critical application availability and performance monitoring.
VMware VCDX certified Consulting Services
VMware NSX Hybrid Cloud Consultant
VMware's NSX network virtualization platform allows you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager and VMware NSX.
Ekahau Sidekick Wi-Fi Network Design On-site Support
Ekahau Wi-Fi Site Survey Specialists
Progent's Ekahau-certified Wi-Fi consultants can help your business to plan, deploy, optimize, manage and debug a Wi-Fi solution optimized for your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF analysis.
Professional UNIX with Windows
UNIX with Windows IT Services
Progent can help your business to plan and implement an efficient transition from a UNIX-powered information system to a network based on Microsoft Windows and suited for running Microsoft's familiar office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can help you guard your data and reduce business disruption by designing an efficient transition strategy that preserves your existing investments in UNIX application and technology. UNIX-to-Windows migration support services available from Progent include evaluation of current infrastructure, migration planning and validation, Exchange migration expertise, data and application porting, and server and storage migration and economization.
SQL Server 2012 Reporting Services Professional
Support Services SQL Server 2012 Reporting Services
Progent can provide the support of certified engineers as well as experienced software developers, DBAs, project managers, Cisco-certified network engineers, disaster recovery specialists, and certified data security consultants to help your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
Server Education
Skills Transfer Operating System
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Mid-size companies who work with trusted independent service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive.
Remote Support Services Work at Home Endpoint Security
24/7 Work from Home Cybersecurity Computer Engineer
Progent can assist small and medium-size companies to implement security protection systems and deliver cleanup expertise needed to support work-from-home employees.
24/7/365 Microsoft 365 and iOS On-site Support
Top Quality Microsoft 365 and on-premises Exchange On-site Support
Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange systems. This allows you to have some Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Exchange initiative is successfully completed on time and on budget.
SCCM 2012 Intune Integration Support and Setup
SCCM 2012 Device Management Online Troubleshooting
Progent's Microsoft-certified consultants can assist you to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy device management platform or help you to modify your current SCCM 2012 environment to support your changing business needs. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by providing expertise with associated Microsoft platforms such as ADDS, Microsoft SQL SSRS, and IIS.
5500 Wireless Controller Configuration
Wave 2 wireless controller Remote Support
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, optimizing wireless throughput by reducing the effect of RF congestion, improving Wi-Fi availability with rapid auto-failover, and hardening security by detecting cyber threats and filtering network traffic according to user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller solutions.
Great Plains Computer Consultants
Support and Setup Dynamics GP
Progent can show you how to plan and execute a smooth migration to Dynamics GP/Great Plains so that you retain your data, improve your protection, modernize your management reporting, take full advantage of Microsoft Office support, and reduce productivity disruption by designing and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce solutions that work transparently with Microsoft Dynamics GP.
Juniper Junos Management Cybersecurity Consultancy
Juniper Junos BGT Firewall Network Install
Progent's Juniper-certified network engineer can assist your company to plan and implement Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS consultants can also offer support for Juniper's premier network control software to enable your business to streamline the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you manage environments that incorporate a combination of Juniper's OS platforms.
Integration Cisco IP phones
IP phones Technical Support
Progent's Cisco CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Critical Security Threat Bulletins Cybersecurity Group
Security Protection Bulletins Consulting
This page contains current information on security threats, patches, and best practices. Call or email Progent if you need help protecting your network against the latest IT security threats.
Remote Support Services Windows and Solaris
UNIX with Windows Support
If your business operates a UNIX, Linux, or Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-certified consultants can help your entire enterprise in a wide range of security topics such as security management procedures, security architecture and strategies, access control products and methodology, software development security, operations security, hardware security, telecommunications, network and Internet security, and disaster recovery preparedness. CISM and CISSP stipulate the core competencies and international standards of performance that network security professionals are required to possess. These certification give executive management the assurance that those who have earned their CISA or CISSP certification have demonstrated the background and knowledge to offer effective security support and consulting services.
Server Administration Phone Support
Kentucky Tech Services
Progent’s Technical Response Center provides national extended hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone support and remote secure computer connection to troubleshoot and resolve technical problems rapidly and economically. The scope of IT experience available from Progent's team of nationwide support professionals allows Progent to escalate even the most difficult network issues to competent specialists as needed. For urgent problems, the TRC endeavors to respond to your call for support in less than one hour.
Dynamics GP 2015 R2 Consultant
Microsoft Dynamics GP 2015 R2 Consult
Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, supports the most popular handheld devices, permits one-time login with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and adds over 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad knowledge and experience to address the many technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will optimize the business value of your investment in this mission-critical platform.
Microsoft Experts IT Services Oracle database administration
Oracle RDBMS Contract Programmer
Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle application developer. Progent can provide advanced DBA services for any version of Oracle's RDBMS platform and can also assist you to design, build, update, or fix Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication tools and Oracle Recovery Manager.
On-site Technical Support Comprehensive Event Management
24x7 System Center Operations Manager Support
Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to assist you to remediate critical problems detected by Microsoft SCOM 2012.
ISA 2004 Server Technical Support
Biggest ISA 2004 Standard Edition Server Computer Consulting
Progent's certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your small business in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of ISA Server.
Consultant Services Essentials for Hyper-V
Professional Citrix Essentials for Hyper-V
Progent's Citrix-certified consultants can assist your organization to assess the strategic benefits of the available editions of Essentials for Hyper-V, help you to integrate Citrix administration tools in your Microsoft Hyper-V environment, and demonstrate to you how to use Citrix Essentials to enhance the responsiveness, uptime, consistency, and recoverability of your virtual network while reducing the cost of equipment and operations and streamlining management processes.
Home Based Jobs Telecommuting Microsoft Consultant
Telecommuting Cisco Consulting Subcontractor Jobs
Progent is looking for a variety of full-time workers including motivated Microsoft Certified Systems Engineers; connectivity experts who have Cisco CCNP or CCIE certification; and consultants for fault-tolerant system architecture with backgrounds in mobile connectivity, wireless networking, non-stop environments, business continuity solutions, data preservation, and virtual servers. We are also looking for workstation support technicians, off-site service specialists, and CISSP or CISM certified security consultants. We are also looking for veteran managers and administrators able to operate effectively in our dynamic, virtual office model. Progent contracts freelance professionals who have specialized expertise and hands-on background in high-demand information technology topics outside Progent's primary technical focus. Our Experts Group hires freelance consultants who offer consulting and programming services for strategic applications such as MRP, Enterprise Resource Planning, or CRM; possess specialized expertise with non-Microsoft platforms such as Linux, Macintosh, or Sun, or can provide expert help in technologies like telecom, web site development, EDI, eCommerce, or database management. Independent contractors premier by us cooperate with Progent's staff engineers to provide comprehensive IT services for small business networks.
Internet Security and Acceleration Server Technical Support
Expert Microsoft Certified Microsoft Firewall Online Support
Progent's certified ISA Server consultants have long experience configuring Microsoft ISA Server-based security installations for information systems with multiple sites, remote users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection requirements without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Network infrastructure patch management Specialists
Smartphone patch management Technology Professional
Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your servers, endpoint devices printers and scanners, network infrastructure appliances like routers and wireless access points, and Internet-of-Things (IoT) devices like alarms and health monitors.
Specialist Lync Server 2013 and Active Directory
Urgent Lync Server 2013 Persistent Chat Consult
Lync 2013, now called Skype for Business, allows organizations of any size to create a centrally managed and protected communications environment that supports the modern BYOD computing model with IM, real-time presence, web meetings with application sharing, as well as IP-based and PSTN calling across a wide range of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your current and future goals, implement Lync 2013 so as to speed up your ROI, and provide custom webinar and on-premises training to your management staff and end users. Progent offers expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Microsoft 365 apps including Outlook clients and PowerPoint.
Professionals Service Reports
Service Reports Support and Setup
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each client. The discipline of detailing and archiving support activity allows more efficient service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
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