For small companies located in Alpharetta Georgia, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe only for the services that you receive. In contrast to many online support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently translates into your business conserving money.
Progent's Remote Service Technologies
Over the years, Progent has developed a set of optimized tools and proven methodologies which permit the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your system remotely without violating corporate security.
Progent's proprietary technical support reporting application stores detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the details of support rendered to every customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a quickly accessible support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft permit access to additional vast technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find optimal solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Alpharetta Georgia or to find out additional information about Progent's phone support options, call Progent at
Online Technical Support Services Offered Progent
Progent's remote technical support engineers have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to manage almost any problem likely to crop up in a small or midsize company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to customers in Alpharetta include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX including:
Progent also offers a full range of remote desktop support services such as Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your current one, selecting or modifying Help Desk application software to meet the special needs of your corporation, or adding occasional phone support personnel to work with your in-house Call Center team to handle demanding events such as software migrations, mass updates, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Alpharetta Georgia immediate communication with a reliable technical support group with years of experience offering phone support and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a key enabler of business performance, and Progent's policy is to fix instead of merely track technical problems.
Progent's Apple Mac experts can promote the artistic components of Macintosh environments by providing remote help services and education in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Alpharetta Georgia remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so your network support is proactive and automated. By detecting possible trouble spots before they cause downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support a variety of OS platforms.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Address | Phone | Link |
Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |