For small businesses in Alpharetta or anywhere in the state of Georgia, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves even more with indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor repairs manage to turn into big invoices. Progent's skill at solving technical issues quickly translates into your business spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes which promote the highest level of efficiency for online consulting and troubleshooting for small business information networks. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to interface to your company's network remotely without compromising network security.
Progent's powerful customer support reporting application keeps thorough histories for the service that Progent's clients have been provided. Progent's team consultants have access to the history of services provided to each customer by every consultant. This database of problems and responses is structured as a readily searchable internal database that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's online consulting experts can find the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Alpharetta or anywhere in Georgia or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's remote network support engineers possess credentials in an extensive array of technologies. This broad range of IT skills allows Progent's engineers to resolve practically any crisis likely to occur in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to companies with multi-OS environments, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online support Offered by Progent to small businesses in Alpharetta and anywhere in the state of Georgia include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of information technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency online help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most intractable problems occurring in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer exceptional value because their broad expertise allows them to resolve even the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs available to help small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can receive immediate assistance for complex network issues that are hurting worker efficiency but are not within the comfort zone of your local network service group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network using state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers can deliver computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection services to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover rapidly following a damaging breach. Security support services offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses often need. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Alpharetta Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are designed for small organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who require fast response from a reliable Help Desk with professional phone assistance plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center software to handle the special requirements of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk group to handle unusually busy events such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk team of veteran network professionals offers your computer users in Alpharetta or anywhere in the state of Georgia quick communication with an efficient support group with substantial background providing phone consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to company productivity, and Progent's goal is to resolve rather than simply track IT problems.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff provides online advanced consulting expertise and education in key business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications including CRM, Project, MS Word, and Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the imaginative elements of Apple Mac systems by offering phone-based help support and education in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Alpharetta, or anywhere in the state of Georgia, online network monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your computer maintenance is proactive and automated. By anticipating potential trouble spots before they grow into network outages, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area