UNIX, Linux, Sun Solaris, Mac OS X Support Services

For small and midsize businesses in Alpharetta Georgia, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and business continuity planning.

Progent's remote technical support services offer exceptional leverage due to the fact that they have the real-world experience and the advanced tools to solve most network issues quickly. Efficient support reduces direct expenses since solutions accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's billing policy for online support is structured to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs manage to turn into large bills. Progent's penchant for dealing with technical issues quickly translates into your business spending less cash.

Progent's Remote Service Technologies
Over time, Progent has refined an arsenal of optimized tools and proven methodologies which permit the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's online support team to access your system remotely without breaching network security.

Progent's powerful customer support database system keeps extensive histories describing all service that Progent's customers have received. Progent's staff engineers have access to the details of services provided to each Progent customer by any Progent consultant. This database of anomalies and fixes is structured as a conveniently accessible internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting experts can come up with the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Alpharetta Georgia or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's online network support experts possess certified skills in a comprehensive array of technologies. This wide range of IT skills enables Progent's consultants to resolve practically any emergency that may take place in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with mixed-platform networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services provided by Progent to clients in Alpharetta include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates a person's networking skills at the expert level. CCIEs can deal with the most difficult issues encountered in network design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value because their broad experience allows them to resolve even the most difficult problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so your company can get immediate assistance for severe network infrastructure issues that are lowering worker productivity but are outside the experience of your regular network maintenance resources. Progent's Cisco CCIE consultants can connect to your network using advanced on-line support technology in order to provide efficient, safe, and economical diagnosis and repair. Progent's CCIEs can provide expertise in all of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier online support engineers offer computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support services including Windows Server 2022 solution design and migration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide range of online desktop services such as Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier System Security Professionals
  Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to recover quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting services to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• Help Desk Expertise
  Progent's Help Desk Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the money or time to assemble and manage an internal Help Desk but who need fast response from a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or revamping your current one, identifying or modifying Call Center application software to address the unique needs of your company, or adding occasional online staff to work with your in-house Help Desk Call Center resources during high-demand events like software transitions, mass updates, or rolling out brand new business software.

  Progent's Call Center staff of seasoned network professionals gives your customers in Alpharetta Georgia quick access to an efficient network service resource with substantial experience offering phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a key enabler of company performance, and Progent's goal is to resolve instead of just record technical problems.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Experts Group provides remote advanced engineering support and education in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Word, and MS Office Excel. To read more information about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac experts can nurture the creative elements of Mac computing by providing phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or building an audio/video post production lab.

  Remote Network Monitoring Services
  Progent offers businesses in Alpharetta Georgia online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting potential trouble spots before they expand into downtime, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a mix of OS platforms.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.