For small companies in Alpharetta or anywhere in the state of Georgia, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage because they have the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently results in your company spending less money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that permit the maximum degree of efficiency for remote help and repair for small and midsize company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to link to your company's environment without breaching network security.
Progent's proprietary customer support reporting system includes thorough histories describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of support provided to every Progent client by any engineer. This history of trouble tickets and fixes is organized as an easily searchable internal knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service experts are able to arrive at optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Alpharetta or anywhere in Georgia or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online network support experts have certified skills in a comprehensive set of disciplines. This broad range of IT skills enables Progent's engineers to manage almost any problem likely to crop up in a small company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical services provided by Progent to customers in Alpharetta and anywhere in the state of Georgia include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and indicates an individual's technical skills at the expert level. Cisco CCIEs can resolve even the most difficult issues surrounding network infrastructure design, deployment, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration tools and developing workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to fix even the most difficult problems quickly. In many instances, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so you can get immediate help for serious network problems that are impacting business efficiency but are not within the experience of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your environment via sophisticated remote support tools to provide quick, safe, and economical diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support engineers offer network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to clean up rapidly following a serious breach. Security solutions available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Alpharetta Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who don't have the resources to support an in-house Help Desk Call Center but who want quick access to a reliable Call Center with proficient phone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless extension of your existing Call Center staff. Progent's Virtual Help Desk can act as an escalation alternative for the most difficult technical problems, or be available in those instances when your regular support engineers are too busy.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk software products to meet the special requirements of your corporation, or adding temporary phone support personnel to supplement your internal Help Desk resources to deal with unusually busy events like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of experienced information technology consultants offers your customers in Alpharetta or anywhere in the state of Georgia quick access to an efficient technical support resource with substantial background offering telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial contributor to company efficiency, and Progent's intent is to resolve rather than just document network problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group offers remote professional engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn more on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can support the creative elements of Macintosh systems by delivering phone-based consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or configuring an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Alpharetta, or anywhere in the state of Georgia, remote computer system monitoring support based on Microsoft Operations Manager network monitoring, customized by Progent to fit your business so your network maintenance is proactive and automated. By spotting possible problems before they grow into network outages, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a variety of OS platforms.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area