For small and midsize businesses in Alpharetta Georgia, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers immediate expenses since service calls take up a smaller number of billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate situations where fast fixes manage to end up as big tabs. Progent's skill at handling problems quickly results in your business conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a set of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for online engineering help and repair for small company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to access your company's computer system without compromising corporate security.
Progent's powerful customer support reporting system maintains comprehensive histories of the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support delivered to every client by any Progent engineer. This archive of problems and responses is organized as an easily searchable proprietary database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft permit access to other extensive support databases and allow quick response from vendors' in-house product engineers so Progent's remote service specialists can come up with optimal solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Alpharetta Georgia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based consulting experts have certified skills in a comprehensive set of disciplines. This wide range of technical skills allows Progent's consultants to tackle practically any crisis that may crop up in a small company network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-platform environments, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to companies in Alpharetta include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad range of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for networking engineers, and indicates a consultant's technical knowledge at the master level. CCIEs can handle even the most intractable issues encountered in network planning, integration, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent value because their depth of experience allows them to resolve the most complex problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few consulting providers make CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a CCIE so you can receive timely assistance for serious network infrastructure issues that are crippling worker efficiency but are not within the comfort zone of your regular computer maintenance providers. Progent's CCIE support experts can tie into your network using sophisticated on-line support technology to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Engineers
Progent's certified CISM and CISSP security consultants offer a range of security services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly following a damaging penetration. Security consulting services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses often request. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Alpharetta Georgia Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk programs for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are designed for small businesses who lack the money or time to build and maintain an internal Call Center but who want fast response from a reliable Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk application software to handle the special needs of your business, or adding occasional phone support personnel to reinforce your internal Help Desk team during demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology experts offers your clients in Alpharetta Georgia immediate access to a reliable network service group with extensive experience offering telephone-based help and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a key driver of company productivity, and Progent's goal is to resolve instead of just report IT issues.
Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff offers remote professional engineering expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Excel. To learn more information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can support the creative aspect of Mac systems by delivering phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Alpharetta Georgia remote computer system monitoring services powered by MS Operations Manager network monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By detecting emerging issues before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that support a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area