Urgent Phone Consulting for Alpharetta Georgia UNIX, Linux, or Solaris NetworksFor small businesses located in Alpharetta Georgia, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve most network problems quickly. This lowers direct expenses since service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with situations where fast fixes somehow turn into major invoices. Progent's skill at dealing with technical issues quickly translates into your company saving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for online consulting and troubleshooting for small business computer networks. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your computer system without compromising system security.

Progent's highly evolved customer support database application maintains detailed documentation of the service that Progent's clients have received. Progent's authorized engineers have access to the records of services provided to every Progent client by every Progent consultant. This archive of anomalies and solutions is organized as a readily accessible internal database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other extensive support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service specialists can arrive at the best solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Alpharetta Georgia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's remote technical support engineers have certified skills in a comprehensive array of disciplines. This broad scope of capability enables Progent's engineers to resolve virtually any problem that may crop up in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support companies with mixed-platform networks, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Online support services Offered by Progent to clients in Alpharetta include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of information technology such as network infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's team-based approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can offer urgent online help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • SGI/Irix
    Important Linux platforms for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Alpharetta GeorgiaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with the most intractable issues encountered in network design, deployment, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and developing workarounds or locating software updates. CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to fix the most complex problems quickly. In many instances, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Few consulting providers make CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can receive immediate support for severe network infrastructure problems that are lowering business efficiency but are outside the scope of your local IT maintenance resources. Progent's CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Experts
    Microsoft Windows Support for Alpharetta GeorgiaProgent's Microsoft-expert remote support engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist you with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide array of remote desktop services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Premier Network Security Consultants
    CISSP Premier System Security Consultants for Alpharetta GeorgiaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recover quickly after a damaging breach. Security services available from Progent cover in depth security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects that small companies often need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Call Center service options for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for small companies who don't have the budget to assemble and manage an internal Call Center but who need fast response from a reliable Call Center with professional telephone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Call Center software to address the special needs of your company, or providing occasional online personnel to supplement your in-house Call Center team to handle unusually busy events like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts offers your customers in Alpharetta Georgia rapid contact with an effective technical support group with years of experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's policy is to fix rather than just track IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team provides online advanced consulting support and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Project, Word, and MS Office Excel. For more about Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can promote the creative components of Macintosh computing by delivering remote help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or putting together an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in Alpharetta Georgia remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer support is proactive and automated. By detecting possible trouble spots before they cause crashes, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of OS platforms.

How Your Alpharetta Georgia Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services

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    Stealth intrusion checking is an important part of any overall IT system security plan. Progent's security professionals can run thorough intrusion checks without the awareness of your company's in-house network support resources. Stealth penetration testing uncovers whether current security monitoring tools such as intrusion detection alerts and event history analysis are correctly configured and consistently monitored. Progent can provide ongoing automatic penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and ill-advised product defaults can be chained together by threat actors into the multi-front attacks typical of the latest versions of ransomware.

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    Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite services to help you to plan, deploy, manage and troubleshoot a modern backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup software.

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    Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to each customer. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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    The cluster feature set built into the high-end editions of Microsoft Windows Server 2008 has been dramatically re-engineered to simplify the deployment, configuration, and maintenance of clusters that provide improved levels of system dependability, protection, efficiency, and flexibility. New or improved capabilities include automated cluster verification, revamped setup and installation, unified cluster management, new cluster infrastructure for increased uptime, better protection and quorum models, elimination of failure points, greater storage and memory capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of failover clusters, plan and execute an installation, educate your IT staff to manage your cluster environment, provide ongoing consulting and technical help services, and produce and validate a workplace recovery procedure.

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    Progent's Wireless Consulting Services offer a convenient, affordable way for businesses of all sizes to deploy, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Medium-size businesses can get all the advantages of Microsoft System Center Operations Manager and have quick access to Progent's Microsoft and Cisco Premier network consulting professionals. Thanks to Progent's economically priced network service programs, mid-size organizations can choose a basic co-sourcing package built around System Center Operations Manager with server monitoring, proactive alerts, in-depth reporting, Help Desk Call Center, and online service. For businesses with line-of-business environments who need non-stop networking, Progent offers a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager 2007 to offer mid-size company networks world-class availability, security and performance.

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    Progent's consultants can help you to evaluate the value of Microsoft Lync Server 2010 for your environment and can help you to plan and execute a deployment of Microsoft Lync Server that centralizes the control of IM and Presence and increases the productivity of your in-house employees, telecommuters, and smartphone users. Progent's consultant's can in addition assist your company to perform an efficient upgrade to Microsoft Lync Server from Office Communications Server or Microsoft Live Communications Server, integrate Lync Server with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can use Microsoft Lync Server to enhance the collaborative functions of MS Office applications, and offer online seminars and continuing technical support for Lync Server 2010 and other Microsoft products.

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