For small companies located in Alpharetta Georgia, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe only for the services that you receive. In contrast to many online support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently translates into your business conserving money.
Progent's Remote Service Technologies
Over the years, Progent has developed a set of optimized tools and proven methodologies which permit the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your system remotely without violating corporate security.
Progent's proprietary technical support reporting application stores detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the details of support rendered to every customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a quickly accessible support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft permit access to additional vast technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find optimal solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Alpharetta Georgia or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's remote technical support engineers have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to manage almost any problem likely to crop up in a small or midsize company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to customers in Alpharetta include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and certifies an individual's networking skills at the master level. Cisco qualified CCIEs can handle even the most intractable issues surrounding network planning, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs are an excellent value because their depth of experience permits them to fix the most intractable problems rapidly. In typical instances, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few consulting providers make CCIEs available to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for serious network problems that are impacting worker productivity but are outside the comfort zone of your ordinary computer service group or consultant. Progent's CCIE engineers can interface to your network via state-of-the-art remote support tools to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service engineers can provide computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of remote desktop support services such as Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a variety of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to clean up quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract projects that small companies frequently need. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting services include:
How Your Alpharetta Georgia Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for small businesses who don't have the money or time to build and maintain an internal Call Center but who require quick response from an effective Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your current one, selecting or modifying Help Desk application software to meet the special needs of your corporation, or adding occasional phone support personnel to work with your in-house Call Center team to handle demanding events such as software migrations, mass updates, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Alpharetta Georgia immediate communication with a reliable technical support group with years of experience offering phone support and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a key enabler of business performance, and Progent's policy is to fix instead of merely track technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides phone-based professional engineering support and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the artistic components of Macintosh environments by providing remote help services and education in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Alpharetta Georgia remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so your network support is proactive and automated. By detecting possible trouble spots before they cause downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support a variety of OS platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area