For small and midsize businesses located in Alpharetta or anywhere in the state of Georgia, Progent provides support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve most information system problems quickly. Efficient support lowers immediate costs since service calls take up a smaller number of billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to typical online service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at disposing of problems quickly translates into your company spending less money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for online technical support and troubleshooting for small business information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your network without violating system security.
Progent's advanced technical support reporting system keeps detailed documentation of all service that Progent's clients have received. Progent's team service personnel have access to the history of assistance delivered to each client by every Progent engineer. This archive of issues and responses is stored as a conveniently accessible support knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft permit access to additional vast technical databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Alpharetta or anywhere in Georgia or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online consulting engineers possess certified skills in an extensive array of disciplines. This wide range of technical skills permits Progent's consultants to resolve virtually any crisis that may crop up in a small business information system. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to clients in Alpharetta and anywhere in the state of Georgia include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology such as system architecture, email solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and indicates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can resolve even the most intractable challenges surrounding network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value because their broad expertise permits them to resolve the most complex problems quickly. In common instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support organizations make CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent assistance for severe network infrastructure problems that are hurting worker efficiency but are outside the experience of your ordinary computer service providers. Progent's Cisco CCIE support experts can connect to your environment via sophisticated remote support technology to provide quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-certified online support experts can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online PC desktop support such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; building safe techniques for off-site and mobile access; defending your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often request. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on time. Progent's special remote engineering services include:
How Your Alpharetta Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the resources to build and maintain an in-house Call Center but who want fast response from an efficient Help Desk with professional phone assistance as well as the available expertise to escalate complex problems to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or improving your existing organization, evaluating or customizing Help Desk software products to meet the unique demands of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk team to handle demanding scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran network consultants gives your workers in Alpharetta or anywhere in the state of Georgia rapid contact with a reliable network service resource with years of background providing phone help and online diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid driver of company performance, and Progent's intent is to solve rather than just track IT issues.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides online professional engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read more information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative components of Macintosh environments by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer help in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or building an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Alpharetta, or anywhere in the state of Georgia, online computer system monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your IT support is proactive and automated. By spotting looming trouble spots before they expand into full-scale emergencies, automated monitoring can head off stressful and costly service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks based on a variety of OS platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area