For small and midsize businesses in Alpharetta Georgia, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced tools to solve most network issues quickly. This lowers immediate expenses because service calls require a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly results in your company conserving money.
Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of customized tools and proven processes which allow the maximum degree of efficiency for remote help and troubleshooting for small and midsize business IT systems. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to interface to your company's environment without compromising corporate security.
Progent's powerful service reporting system stores comprehensive records describing the service that Progent's customers have received. Progent's staff engineers have access to the details of support provided to every Progent customer by any Progent engineer. This database of trouble tickets and fixes is stored as an easily accessible proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the best solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Alpharetta Georgia or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based consulting professionals have certified skills in an extensive array of technologies. This breadth of IT skills allows Progent's engineers to manage virtually any problem likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-platform environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services available from Progent to small businesses in Alpharetta include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of information technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs can resolve even the most difficult issues occurring in network design, integration, management, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to solve the most difficult problems quickly. In common cases, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent assistance for severe network problems that are lowering business productivity but are not within the scope of your ordinary network maintenance providers. Progent's Cisco CCIE engineers can communicate with your environment via state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals can provide computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate quickly following a serious penetration. Security support services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies often request. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Alpharetta Georgia Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the resources to create an internal Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your established organization, evaluating or customizing Help Desk Call Center software products to address the particular demands of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center resources during unusually busy events such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center team of experienced information technology experts provides your clients in Alpharetta Georgia fast contact with a dependable network service resource with extensive background delivering telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business efficiency, and Progent's goal is to solve and not simply track technical problems.
Applications Services: Training, Development, and Integration
Progent's Applications Experts Team provides remote professional engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To find out additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the creative components of Macintosh systems by delivering remote help support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a large selection of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Alpharetta Georgia online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your IT maintenance is proactive and automated. By anticipating looming issues before they evolve into downtime, proactive monitoring can head off stressful and costly network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a variety of operating systems.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area