UNIX, Linux, Solaris, and Apple Mac OS X Support

For small companies in Alpharetta Georgia, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security design and business continuity planning.

Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you receive. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick solutions manage to turn into major bills. Progent's penchant for handling technical issues quickly translates into your company spending less cash.

Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for remote engineering help and repair for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to interface to your company's system remotely without violating corporate security.

Progent's proprietary customer support database system maintains thorough histories for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support delivered to every Progent customer by every Progent consultant. This archive of problems and fixes is stored as a conveniently accessible proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find optimal resolutions quickly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Alpharetta Georgia or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Online Support Services Offered Progent
Progent's online technical service engineers have certified skills in an extensive set of products and technologies. This broad scope of technical skills enables Progent's engineers to address virtually any emergency that may crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To help clients with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services Offered by Progent to small businesses in Alpharetta include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and certifies a person's networking skills at the expert level. CCIEs know how to resolve the most intractable issues associated with network infrastructure planning, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise permits them to find solutions for the most intractable problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes. Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get immediate help for complex network problems that are lowering worker efficiency but are not within the scope of your ordinary computer service group or consultant. Progent's CCIE engineers can tie into your environment using sophisticated remote troubleshooting technology to perform fast, safe, and affordable analysis and repair. Progent's CCIEs can provide assistance with all of Cisco's market leading family of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote support experts offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad range of online desktop support services such as Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

• CISSP and ISSAP Certified Network Security Consultants
  Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection solutions that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to clean up quickly after a damaging breach. Security services available from Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Services
  Progent's Help Desk support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for small businesses who don't have the budget to build and maintain an in-house Help Desk but who require fast response from an effective Help Desk with professional phone assistance plus the available expertise to escalate the most challenging tasks to high-level engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can guide you in creating an efficient new Help Desk or enhancing your existing one, identifying or modifying Call Center software products to meet the unique needs of your business, or adding occasional phone support staff to work with your internal Call Center group during demanding events like software transitions, mass updates, or rolling out new applications.

  Progent's Call Center team of seasoned network consultants offers your computer users in Alpharetta Georgia rapid contact with a reliable technical support resource with extensive experience providing telephone-based help and online repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a significant driver of company success, and Progent's policy is to solve and not just record technical issues.

• Applications Support: Education, Custom Development, and Integration
  Progent's Applications Experts Team offers phone-based advanced engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Apple Mac experts can support the creative elements of Mac computing by delivering phone-based help support and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or building an audio/video production studio.

  Remote Network Monitoring Support
  Progent can provide companies in Alpharetta Georgia remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting potential issues before they expand into downtime, automated monitoring can head off inconvenient and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple platforms.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.