For small and midsize companies in Alpharetta Georgia, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional leverage due to the fact that they have the real-world background and the advanced tools to solve the majority of network problems quickly. This reduces direct costs because service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where quick repairs somehow turn into big tabs. Progent's penchant for solving technical issues quickly translates into your company saving cash.
Progent's Online Service Technologies
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies which promote the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize company IT systems. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's remote service group to link to your system remotely without compromising system security.
Progent's sophisticated technical support reporting application keeps thorough documentation for the service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services delivered to each client by any consultant. This archive of issues and resolutions is stored as an easily retrievable support knowledge base that allows Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote consulting experts can come up with the best solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Alpharetta Georgia or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online technical support professionals offer advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's engineers to resolve almost any crisis likely to take place in a small business network. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with multi-OS environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical services provided by Progent to clients in Alpharetta include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult challenges encountered in network design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to resolve even the most complex problems rapidly. In common instances, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive urgent assistance for severe network infrastructure problems that are impacting worker efficiency but are beyond the experience of your ordinary computer service providers. Progent's Cisco-qualified CCIE consultants can connect to your environment via the latest on-line support technology to perform fast, secure, and economical diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and ISSAP security engineers offer a variety of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recover rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses often request. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Alpharetta Georgia Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for small organizations who don't have the resources to support an internal Help Desk but who need quick response from a dependable Help Desk with proficient telephone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to meet the special requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk team to handle high-demand situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of veteran information technology professionals provides your computer users in Alpharetta Georgia immediate assistance from a dependable support group with substantial background providing phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's intent is to resolve instead of just report technical issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply online professional engineering support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications including CRM, Project, Microsoft Office Word, and Microsoft Excel. To find out more information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the creative components of Apple Mac computing by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Alpharetta Georgia remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your computer support is proactive rather than reactive. By anticipating emerging problems before they grow into downtime, proactive monitoring can ward off inconvenient and costly network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a mix of platforms.
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area