For small businesses located in Alpharetta Georgia, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve most network problems quickly. This lowers direct expenses since service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with situations where fast fixes somehow turn into major invoices. Progent's skill at dealing with technical issues quickly translates into your company saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for online consulting and troubleshooting for small business computer networks. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your computer system without compromising system security.
Progent's highly evolved customer support database application maintains detailed documentation of the service that Progent's clients have received. Progent's authorized engineers have access to the records of services provided to every Progent client by every Progent consultant. This archive of anomalies and solutions is organized as a readily accessible internal database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other extensive support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service specialists can arrive at the best solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Alpharetta Georgia or to learn more about Progent's phone support programs, call Progent at
Phone-based Network Support Services Available from Progent
Progent's remote technical support engineers have certified skills in a comprehensive array of disciplines. This broad scope of capability enables Progent's engineers to resolve virtually any problem that may crop up in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support companies with mixed-platform networks, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online support services Offered by Progent to clients in Alpharetta include:
Progent's UNIX and Linux consultants can offer urgent online help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Progent in addition offers a wide array of remote desktop services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Call Center software to address the special needs of your company, or providing occasional online personnel to supplement your in-house Call Center team to handle unusually busy events like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network experts offers your customers in Alpharetta Georgia rapid contact with an effective technical support group with years of experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's policy is to fix rather than just track IT issues.
Progent's Apple Mac consultants can promote the creative components of Macintosh computing by delivering remote help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or putting together an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Alpharetta Georgia remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer support is proactive and automated. By detecting possible trouble spots before they cause crashes, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of OS platforms.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
|Alpharetta||11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
|(678) 436-8815||Alpharetta Network Support Services|
|Atlanta||235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
|(404) 537-1318||Atlanta Network Support Services|
|Sandy Springs||One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
|(678) 899-6420||Sandy Springs Network Support Services|