For small companies in Alpharetta or anywhere in Georgia, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online technical support engineers represent excellent value due to the fact that they have the practical background and the sophisticated tools to solve most network issues quickly. This reduces direct costs since solutions take up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike typical online support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where quick repairs manage to end up as big tabs. Progent's penchant for disposing of problems efficiently results in your business conserving cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-proven processes that ensure the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's environment remotely without breaching network security.
Progent's powerful technical support database system maintains detailed documentation of the service that Progent's customers have received. Progent's authorized service personnel have access to the details of assistance rendered to every Progent customer by every Progent engineer. This database of anomalies and solutions is organized as a readily exploitable support knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' in-house support staff with the result that Progent's online service experts are able to find the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Alpharetta or anywhere in Georgia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online network support engineers have credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's consultants to manage virtually any crisis that may take place in a small company network. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform networks, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to small businesses in Alpharetta and throughout the state of Georgia include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of computer technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and certifies a person's technical skills at the master level. Cisco CCIEs know how to handle the most difficult problems surrounding network infrastructure planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience allows them to resolve the most intractable problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can get timely help for serious network issues that are lowering worker productivity but are beyond the experience of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your computer system using state-of-the-art remote support tools to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to recover quickly after a serious penetration. Security solutions available from Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class online consulting experts for special projects that small companies frequently need. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Alpharetta Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for small organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who want fast response from an effective Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Call Center or revamping your existing organization, selecting or customizing Help Desk software products to address the special needs of your business, or adding occasional online personnel to reinforce your in-house Help Desk group to deal with demanding events such as software transitions, major updates, or installing new applications.
Progent's Help Desk staff of experienced information technology experts offers your computer users in Alpharetta or anywhere in the state of Georgia fast assistance from a dependable support group with years of background providing phone support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key contributor to company efficiency, and Progent's intent is to solve instead of simply track technical problems.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides online and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft applications such as CRM, Office Project, Word, and Office Excel. To read more information about Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the creative facets of Mac computing by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Alpharetta, or anywhere in the state of Georgia, remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing looming trouble spots before they result in crashes, automated monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a mix of operating systems.
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area