For small businesses in Alpharetta Georgia, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support services represent exceptional value because they have the practical experience and the advanced technology to solve the majority of information system issues quickly. This reduces direct costs since solutions require a smaller number of billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes somehow end up as large tabs. Progent's skill at dealing with problems efficiently results in your business saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which allow the highest level of effectiveness for remote consulting and troubleshooting for small company information systems. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's system without violating network security.
Progent's highly evolved customer support database system maintains comprehensive records of all service that Progent's customers have received. Progent's staff consultants have access to the records of services rendered to each Progent customer by any Progent consultant. This database of anomalies and responses is stored as a quickly searchable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts can determine the most efficient solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Alpharetta Georgia or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support professionals offer advanced credentials in an extensive array of products and technologies. This wide range of technical skills allows Progent's consultants to manage practically any problem likely to crop up in a small or midsize company information system. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support clients with multi-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services provided by Progent to clients in Alpharetta include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology including network infrastructure, email systems, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and certifies an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with the most difficult challenges associated with network planning, integration, administration, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to resolve the most complex problems quickly. In typical instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive immediate help for complex network infrastructure problems that are hurting worker efficiency but are outside the experience of your local IT support resources. Progent's Cisco CCIE support experts can connect to your environment using the latest on-line support technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus VPN solutions.
Authorized Windows Experts
Progent's Microsoft-certified online support experts offer network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security solutions available from Progent cover thorough security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses frequently need. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Alpharetta Georgia Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are intended for smaller organizations who don't have the money or time to create an internal Help Desk but who want quick response from an effective Help Desk with professional telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Call Center software products to address the special demands of your corporation, or adding temporary online staff to reinforce your in-house Help Desk Call Center team during unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your clients in Alpharetta Georgia instant access to a dependable network service group with extensive background providing telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a significant driver of company productivity, and Progent's policy is to resolve rather than simply record IT issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the artistic aspect of Mac environments by providing phone-based help services and training in graphics, audio, and video. Progent's support professionals offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Alpharetta Georgia online network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By spotting potential problems before they expand into crashes, remote monitoring can avoid disruptive and costly network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area