For small companies in Alpharetta Georgia, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems quickly. This lowers direct expenses because service calls take up fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast solutions somehow turn into large tabs. Progent's penchant for solving problems efficiently translates into your company saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of customized technologies and field-proven processes which promote the maximum degree of efficiency for remote help and troubleshooting for small business information systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's online support team to link to your environment without breaching network security.
Progent's sophisticated customer support reporting system includes comprehensive histories for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help delivered to every Progent client by any Progent engineer. This history of issues and solutions is structured as a readily searchable proprietary database that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other massive technical databases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts can come up with the best resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Alpharetta Georgia or to learn additional information about Progent's online support options, contact Progent at
Online Technical Support Services Offered Progent
Progent's remote support experts have credentials in an extensive set of disciplines. This broad range of technical skills allows Progent's engineers to handle almost any emergency that may take place in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services available from Progent to clients in Alpharetta include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in building an effective new Help Desk or enhancing your established organization, selecting or customizing Help Desk software products to address the special demands of your business, or adding occasional online personnel to supplement your in-house Help Desk team to deal with demanding events such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Alpharetta Georgia immediate communication with an effective support group with extensive experience delivering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a major contributor to business performance, and Progent's intent is to solve and not just document IT problems.
Progent's Apple Mac consultants can support the creative facets of Apple Mac systems by delivering remote help services and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio or video or building an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Alpharetta Georgia remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they cause crashes, remote monitoring can minimize disruptive and costly information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of operating systems.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Address | Phone | Link |
Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |