UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize companies located in Alpharetta Georgia, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and business continuity planning.

Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to end up as substantial invoices. Progent's skill at handling technical issues efficiently results in your business spending less cash.

Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of customized technologies and field-tested processes that ensure the maximum degree of efficiency for online technical support and troubleshooting for small company IT networks. Progent offers safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your computer system without breaching system security.

Progent's powerful technical support database application stores detailed histories for all support that Progent's clients have been provided. Progent's team engineers have access to the details of assistance rendered to every Progent customer by every engineer. This database of anomalies and solutions is organized as a readily accessible internal database that enables Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Alpharetta Georgia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.

Online Support Services Offered Progent
Progent's phone-based support experts have credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to resolve almost any crisis that may crop up in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Phone-based support services provided by Progent to small businesses in Alpharetta include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad range of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most intractable challenges encountered in network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent value since their deep expertise allows them to find solutions for even the most intractable problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so you can get immediate help for severe network issues that are impacting business efficiency but are not within the experience of your local network service personnel. Progent's CCIE engineers can connect to your network via advanced on-line support technology to provide efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.

• Certified Windows Experts
  Progent's Microsoft-expert online service engineers can deliver computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and migration consulting, Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server 2016 migration support, SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad array of online desktop consulting and support services including Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified System Security Consultants
  Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help you to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• Help Desk Call Center Services
  Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are well suited for small companies who lack the budget to create an internal Help Desk but who want fast communication with a reliable Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or enhancing your existing organization, selecting or modifying Call Center software to meet the special demands of your business, or adding occasional phone support staff to supplement your in-house Help Desk Call Center group to deal with high-demand scenarios such as software transitions, major updates, or rolling out brand new business software.

  Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Alpharetta Georgia immediate contact with an effective network service resource with years of experience providing telephone-based support and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's aim is to resolve and not simply record technical problems.

• Applications Support: Education, Development, and Integration
  Progent's Applications Experts Team provides phone-based advanced engineering support and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Office Project, MS Word, and MS Office Excel. To learn more information about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac experts can support the creative elements of Apple Mac computing by providing remote consulting support and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video post production lab.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Alpharetta Georgia remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your IT support is proactive and automated. By exposing emerging problems before they result in full-scale emergencies, system monitoring can avoid inconvenient and costly network failures. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.