Immediate Online Consulting for Alpharetta Georgia UNIX, Linux, or Solaris NetworksFor small businesses in Alpharetta Georgia, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote support services represent exceptional value because they have the practical experience and the advanced technology to solve the majority of information system issues quickly. This reduces direct costs since solutions require a smaller number of billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes somehow end up as large tabs. Progent's skill at dealing with problems efficiently results in your business saving cash.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which allow the highest level of effectiveness for remote consulting and troubleshooting for small company information systems. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's system without violating network security.

Progent's highly evolved customer support database system maintains comprehensive records of all service that Progent's customers have received. Progent's staff consultants have access to the records of services rendered to each Progent customer by any Progent consultant. This database of anomalies and responses is stored as a quickly searchable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts can determine the most efficient solutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Alpharetta Georgia or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support professionals offer advanced credentials in an extensive array of products and technologies. This wide range of technical skills allows Progent's consultants to manage practically any problem likely to crop up in a small or midsize company information system. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To support clients with multi-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote technical services provided by Progent to clients in Alpharetta include:

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses frequently need. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are intended for smaller organizations who don't have the money or time to create an internal Help Desk but who want quick response from an effective Help Desk with professional telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.

    Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Call Center software products to address the special demands of your corporation, or adding temporary online staff to reinforce your in-house Help Desk Call Center team during unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your clients in Alpharetta Georgia instant access to a dependable network service group with extensive background providing telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a significant driver of company productivity, and Progent's policy is to resolve rather than simply record IT issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the artistic aspect of Mac environments by providing phone-based help services and training in graphics, audio, and video. Progent's support professionals offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or configuring an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide companies in Alpharetta Georgia online network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By spotting potential problems before they expand into crashes, remote monitoring can avoid disruptive and costly network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate a variety of operating systems.

How Your Alpharetta Georgia Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services




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  • Les Kent has a 35-year history of effective network integration, executive administration, marketing, and operations. He has demonstrated a knack for developing elegant information technology solutions during his time as as a network architect, application developer, project manager, implementation consultant, and troubleshooter for small businesses, new ventures, and global corporations.

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  • Supplemental IT Support Staffing Support Consulting Expertise Alpharetta-Johns Creek, Georgia Staffing for IT Service Groups Alpharetta-Roswell
  • Support Mac and Windows Mac and Windows Active Directory Help and Support
  • Support and Setup Windows 2012 R2 Cluster Shared Volumes Windows 2012 R2 Cluster Shared Volumes Support

  • wireless IP phones and Cisco Unified Communications Manager Support and Help
    wireless IP phone configuration Computer Consultants

    Progent's Cisco Wi-Fi VoIP phone configuration consultants offer online and on-premises support to help you build and maintain a Cisco wireless IP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.

  • System Center MOM Engineers Microsoft Operations Manager Network Consultant
  • CentOS Linux, Solaris, UNIX On-site Support Alpharetta-Cumming
  • Technology Consulting SQL Server 2014 Backup Encryption Microsoft Expert SQL Server 2014 Specialist
  • Technology Consulting Windows Server 2008 DirectAccess Consultant Services Microsoft Windows Server 2008 R2
  • Technology Professional Microsoft Hyper-V 3.0 Server Virtualization Emergency On-site Support Hyper-V Server

  • Design SQL 2008 Reporting Services
    Microsoft Expert SQL Coder

    SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid creation of a new generation of high-end applications that can give your business a significant competitive edge. SQL Server features built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.

  • Technology Professional Network Management Outsourcing Managed IT Services Consulting Services
  • Technology Professional System Center MOM Operations Manager Support and Integration
  • Top Quality Alpharetta Server Setup Alpharetta Online Technical Support
  • Top Quality SCCM 2007 Information Technology Consulting Microsoft Configuration Manager 2007 Technical Support Services

  • Technical Support Services SQL Server
    Cybersecurity Organizations MS SQL

    SQL Server 2005 delivers indispensable, familiar tools to IT experts and network users, lessening the complexity of designing, deploying, administering, and using enterprise data and analytical applications on platforms ranging from handheld devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and broad knowledge in planning and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

  • Top Ranked Consult Windows Server 2003 24-7 Consulting Windows Server 2003

  • Firewall Security Computer Security Specialist
    Fortinet Cybersecurity Contractor

    Progent provides small and mid-size companies professional support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and VPN security companies such as WatchGuard, Juniper Networks, and Symantec. Progent can help you design a comprehensive security plan and choose appropriate products from a variety of suppliers to support your security objectives while staying within your spending restraints.

  • Top Ranked Contract Network Engineers Job Independent Cisco CCIE Contractor Freelancing Jobs
  • Top Ranked NetApp SAN Fabric Consultancy NetApp Clustered Data ONTAP Professionals
  • Top Ranked Windows Server 2003 Specialist Windows 2003 Server Consulting Services
  • Top Rated Implementation Services Microsoft Windows Server 2016 Alpharetta-Fulton County, GA IT Service Providers Windows Server 2012 Alpharetta Georgia, United States
  • UNIX Upgrade Consultant Remote Sun Solaris Upgrading
  • Unified Attendant Console Onsite Technical Support IM and Presence Service Professional
  • Red Hat Linux, Solaris, UNIX Support and Setup Alpharetta-Roswell, GA
  • Urgent BlackBerry Wireless Support Services Services Blackberry
  • Slackware Linux, Sun Solaris, UNIX Technical Support Services Alpharetta
  • White Paper IT Outsourcing Advantages White Paper IT Outsourcing and Co-sourcing
  • Wi-Fi 6 LAN controller On-site Support 2500 Wireless Controller Consulting
  • Windows 7 Migration Technical Support Services Top Ranked Microsoft Windows 7 Integration
  • Windows Server 2016 Disaster Recovery Remote Support Windows Server 2016 Software Load Balancing Computer Consulting
  • Windows Server 2016 Storage Spaces Direct Consultants Microsoft Windows Server 2016 Multi-domain clusters Support Services

  • SharePoint Server Technology Consulting
    SharePoint Troubleshooting

    Progentís Microsoft-certified experts offer businesses of all sizes consulting, technical support, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web-based technology for intelligently coordinating people, groups and information. SharePoint Server provides a central spot for your employees or customers to access, organize, distribute and manipulate relevant information, files, and software and to interact with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective access across teams and more economical business practices. Windows SharePoint Services join workers, customers, workgroups and major tasks with the information theyíve created in a way that makes data convenient to find, download and apply. Progent's SharePoint experts can assist you to maintain your current SharePoint environment or migrate to the current release of SharePoint Server or to SharePoint Online.

  • macOS Wi-Fi IT Consultants macOS Wi-Fi Integration

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