For small companies located in Alpharetta Georgia, Progent provides support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of network issues rapidly. This reduces immediate costs because solutions take up fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization benefits even more in indirect costs by reducing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many online service firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where quick solutions somehow end up as large bills. Progent's skill at solving technical issues efficiently results in your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of optimized tools and proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to interface to your company's environment without violating network security.
Progent's sophisticated service database system maintains extensive documentation for all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each Progent client by any Progent consultant. This history of trouble tickets and responses is structured as an easily accessible proprietary database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to other vast support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote service experts can find the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Alpharetta Georgia or to learn additional information about Progent's phone support programs, contact Progent at
Remote Technical Services Offered Progent
Progent's remote consulting professionals offer credentials in an extensive set of disciplines. This breadth of capability allows Progent's engineers to address practically any crisis that may occur in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS networks, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services provided by Progent to small businesses in Alpharetta include:
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs can handle the most stubborn issues surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent value since their deep expertise permits them to fix the most intractable problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive timely help for complex network issues that are impacting worker productivity but are not within the experience of your ordinary IT maintenance resources. Progent's CCIE consultants can communicate with your computer system via sophisticated remote support technology in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Progent's Microsoft-expert online support experts offer computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of platform support such as Microsoft Windows Server 2022 solution design and integration consulting,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 upgrade (help, assistance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business migration support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop support such as Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to clean up quickly after a serious breach. Security support services available from Progent include: comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent's Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk software to address the special needs of your business, or providing temporary online personnel to supplement your in-house Help Desk Call Center resources during high-demand situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology professionals gives your clients in Alpharetta Georgia rapid assistance from a reliable network service group with years of experience offering phone support and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's aim is to solve rather than just report IT issues.
Progent's Apple Mac professionals can promote the artistic components of Mac systems by offering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Alpharetta Georgia online computer system monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By anticipating looming trouble spots before they result in network outages, remote monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on a variety of operating systems.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
| City | Address | Phone | Link |
| Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
| Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
| Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |