Urgent Remote Consulting for Alpharetta Georgia UNIX, Linux, or Solaris SystemsFor small companies in Alpharetta Georgia, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's remote support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems quickly. This lowers direct expenses because service calls take up fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast solutions somehow turn into large tabs. Progent's penchant for solving problems efficiently translates into your company saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of customized technologies and field-proven processes which promote the maximum degree of efficiency for remote help and troubleshooting for small business information systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's online support team to link to your environment without breaching network security.

Progent's sophisticated customer support reporting system includes comprehensive histories for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help delivered to every Progent client by any Progent engineer. This history of issues and solutions is structured as a readily searchable proprietary database that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other massive technical databases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts can come up with the best resolutions quickly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Alpharetta Georgia or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote support experts have credentials in an extensive set of disciplines. This broad range of technical skills allows Progent's engineers to handle almost any emergency that may take place in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with multi-operating system networks, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services available from Progent to clients in Alpharetta include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of information technology including network infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • SGI/Irix
    Major Linux versions for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Alpharetta GeorgiaThe Cisco CCIE credential is the premier recognition for networking professionals, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs can deal with the most difficult problems surrounding network planning, integration, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value because their depth of experience allows them to solve the most difficult problems quickly. In many instances, less qualified consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few support firms make CCIEs accessible to help small and medium sized businesses. Progent offers quick phone access to a CCIE so you can get immediate support for severe network problems that are lowering business productivity but are beyond the experience of your local network support resources. Progent's Cisco CCIE support experts can communicate with your network using the latest on-line support technology in order to perform quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified MS Windows Support
    MS Windows Experts for Alpharetta GeorgiaProgent's Microsoft-expert remote service professionals can provide network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Certified System Security Experts for Alpharetta GeorgiaProgent's accredited CISM and CISSP security engineers offer a range of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your business to clean up quickly following a damaging breach. Security services offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small companies frequently need. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Services
    Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who lack the budget to create an internal Call Center but who require fast access to an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center consulting services can assist you in building an effective new Help Desk or enhancing your established organization, selecting or customizing Help Desk software products to address the special demands of your business, or adding occasional online personnel to supplement your in-house Help Desk team to deal with demanding events such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Alpharetta Georgia immediate communication with an effective support group with extensive experience delivering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a major contributor to business performance, and Progent's intent is to solve and not just document IT problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac consultants can support the creative facets of Apple Mac systems by delivering remote help services and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio or video or building an audio/video production facility.

    Online Network Monitoring Services
    Progent offers companies in Alpharetta Georgia remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they cause crashes, remote monitoring can minimize disruptive and costly information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of operating systems.

How Your Alpharetta Georgia Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services

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