720-263-4433
11175 W McDermontt Dr
Alpharetta, CA 30022
For small companies in Alpharetta or anywhere in Georgia, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online technical support engineers represent excellent value due to the fact that they have the practical background and the sophisticated tools to solve most network issues quickly. This reduces direct costs since solutions take up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike typical online support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where quick repairs manage to end up as big tabs. Progent's penchant for disposing of problems efficiently results in your business conserving cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-proven processes that ensure the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's environment remotely without breaching network security.
Progent's powerful technical support database system maintains detailed documentation of the service that Progent's customers have received. Progent's authorized service personnel have access to the details of assistance rendered to every Progent customer by every Progent engineer. This database of anomalies and solutions is organized as a readily exploitable support knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' in-house support staff with the result that Progent's online service experts are able to find the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Alpharetta or anywhere in Georgia or to find out more about Progent's online support programs, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's online network support engineers have credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's consultants to manage virtually any crisis that may take place in a small company network. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform networks, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to small businesses in Alpharetta and throughout the state of Georgia include:
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Progent also offers a wide range of remote desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Call Center or revamping your existing organization, selecting or customizing Help Desk software products to address the special needs of your business, or adding occasional online personnel to reinforce your in-house Help Desk group to deal with demanding events such as software transitions, major updates, or installing new applications.
Progent's Help Desk staff of experienced information technology experts offers your computer users in Alpharetta or anywhere in the state of Georgia fast assistance from a dependable support group with years of background providing phone support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key contributor to company efficiency, and Progent's intent is to solve instead of simply track technical problems.
Progent's Apple Mac consultants can promote the creative facets of Mac computing by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Alpharetta, or anywhere in the state of Georgia, remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing looming trouble spots before they result in crashes, automated monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a mix of operating systems.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Street Address | Contact Information |
Atlanta | 235 Peachtree Street NE Suite 400 Atlanta, Georgia 30303 |
Sales Phone: 404-537-1318 Link: Atlanta Network Support Services |
Alpharetta | 11175 Cicero Drive Suite 100 Atlanta, Georgia 30022 |
Sales Phone: 720-263-4433 Link: Alpharetta Network Support Services |
Sandy Springs | One Glenlake Parkway Suite 650 Atlanta, Georgia 30328 |
Sales Phone: 678-899-6420 Link: Sandy Springs Network Support Services |