Fast Phone Consulting for Alpharetta Georgia UNIX or Linux NetworksFor small businesses located in Alpharetta Georgia, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow end up as large invoices. Progent's skill at dealing with problems quickly results in your business conserving cash.

Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of customized tools and proven methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to access your company's environment without compromising system security.

Progent's highly evolved service database application maintains detailed documentation of the service that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance rendered to every client by any Progent consultant. This database of problems and fixes is structured as a conveniently accessible proprietary database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast support databases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to arrive at the best resolutions quickly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Alpharetta Georgia or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote consulting professionals possess advanced credentials in a comprehensive set of technologies. This broad range of IT skills permits Progent's engineers to manage practically any problem that may crop up in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To support businesses with mixed-OS networks, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based technical support services available from Progent to small businesses in Alpharetta include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's group-based methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux versions for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Alpharetta GeorgiaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle the most intractable issues encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to resolve even the most difficult problems quickly. In common instances, less qualified consultants can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to help small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get immediate assistance for serious network infrastructure issues that are lowering worker efficiency but are outside the experience of your ordinary network support group or consultant. Progent's Cisco CCIE consultants can tie into your environment using sophisticated on-line support technology in order to provide quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network products.

  • Authorized MS Windows Support
    MS Windows Expertise for Alpharetta GeorgiaProgent's Microsoft-expert remote service engineers can provide computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2016 migration support, SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Premier Network Security Experts
    CISSP Premier System Security Consultants for Alpharetta GeorgiaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly following a serious penetration. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk service options for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center services are ideal for small businesses who don't have the money or time to support an in-house Help Desk but who need fast communication with an effective Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.

    Progent's shared Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or improving your current organization, evaluating or modifying Call Center software products to address the special needs of your corporation, or providing temporary online personnel to reinforce your internal Call Center team to handle demanding scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of veteran network experts offers your customers in Alpharetta Georgia instant access to a reliable network service resource with substantial background providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's target is to resolve rather than simply track technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team can supply remote professional consulting support and education in specific application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Word, and Microsoft Office Excel. To learn more on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can nurture the artistic facets of Apple Mac systems by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio/video or configuring an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Alpharetta Georgia remote network monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By spotting possible problems before they result in full-scale emergencies, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of operating systems.

How Your Alpharetta Georgia Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services

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    For large organizations, Progent can supplement in-house network support groups by offering extensive background in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can act as a transparent local supplement of enterprise IT management. Progent's enterprise consulting services include company-wide security, remote branch office support, system architecture, Sarbanes Oxley compliance, project planning, and top-level service for multi-site network environments based on Enterprise Windows. Progent can provide on-site consultants and technicians to assist with a campus relocation or branch move, or a network architect to assist with building or using an Internet Data Center or Hosting Facility.

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    The QTS (formerly Herakles) Data Center is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if your company is considering migrating your main or offsite backup equipment to the Herakles data center, Progent offers a variety of budget-friendly consulting services that include colocation migration, equipment installation and upgrades, network improvements, project management, virtualization configuration, remote network monitoring, automated system management, software programming, business continuity planning, security assessment, and the use of Progent's Test Lab.

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    Progent's Duo services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.

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    Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi devices installed across multiple sites with any number of access points can be remotely configured and administered using free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the skills of seasoned wireless consultants who can assist you to determine the value of UniFi technology for your business and help you to plan, install, administer, and troubleshoot your UniFi solution.

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    Small to middle size companies can now enjoy all the advantages of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified IT support professionals. With Progent's economically priced network service packages, mid-size organizations can choose a basic co-sourcing package built around System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company networks world-class availability, protection and performance.

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    Progent's Microsoft-Certified SQL Server consultants offer a range of services to help small and midsize businesses to plan, install, administer, and troubleshoot MS SQL 2008 solutions so that they gain the maximum strategic benefit from Microsoft's advanced database management platform. Also, Progent can provide help with network architecture, company-wide protection, and software programming to increase the business value of your computer network.

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    Progent offers fault tolerant load balancing support covering network load balancing, load balanced program, LAN/WAN backbone routing, and content dispatching products including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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    Progent offers the support of certified consultants and seasoned software programmers, database administrators, project management experts, Cisco-certified network architects, business continuity specialists, and certified security consultants to help your business to assess the likely advantages of Microsoft SQL Server 2012 for your organization, install test systems at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP consultants offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to help you to design, deploy, optimize and debug a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.

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    Cisco Cisco Unified Communications Manager, formerly branded CallManager, functions as the core of Cisco's collaboration platform. Cisco Unified Communications Manager and Cisco Unified CM Express provide an advanced IP-PBX by integrating with apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants offer effective and budget-friendly remote and on-premises support to assist businesses of any size to build and administer CUCM deployments by providing Cisco Unified Communications Manager integration and troubleshooting services that add optimum productivity. Progent can assist with any aspect of CUCM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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    Stealth penetration checking is an important part of any comprehensive network security strategy. Progent's security experts can run thorough penetration checks without the knowledge of your company's internal network support staff. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion detection alerts and event log monitoring are correctly set up and consistently observed. Progent can implement continuous automatic penetration testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, missing patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks common to modern strains of ransomware.

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    Progent's Cisco-certified CCIE network infrastructure experts can help your business to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software support.

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    Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and financial system applications to match your specific company requirements. Progent's Microsoft-certified consultants provide experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce integration support for secure, company-wide information sharing as well as integration with Customer Relationship Management programs.

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    Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing Wi-Fi availability with rapid failover, and strengthening data security by detecting cyber threats and filtering traffic content based on user class and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller solutions.

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