Fast and Affordable Remote Troubleshooting for Alpharetta Georgia Computer Networks
For companies in Alpharetta Georgia, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the services that you receive. Unlike typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to communicate with your company's system without breaching corporate security.
Progent's advanced customer support database system maintains detailed records of all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support delivered to every client by any engineer. This history of trouble tickets and fixes is structured as a readily accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft make available additional extensive technical databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts are able to determine the most efficient solutions quickly.
Remote technical support services provided by Progent to customers in Alpharetta Georgia include:
Certified Windows Expertise
Progent's Microsoft-certified online service experts offer computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support services such as Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Windows 11 system design and migration assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a consultant's networking skills at the expert level. CCIEs can deal with even the most complex problems associated with network design, installation, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to fix problems quickly. In typical instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of the latest on-line troubleshooting technology in order to provide quick, safe, and economical analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure appliances. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points engineering support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security services available from Progent cover in depth information security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Microsoft 365 integration with local installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a wide range of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in networks that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance diagnosing problems within UNIX/Linux networks powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of vital files, applications, images, and VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Alpharetta Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Alpharetta Georgia rapid contact with a reliable technical support group with substantial experience providing phone consulting and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a significant contributor to company performance, and Progent's intent is to solve rather than simply document IT problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To read more about Progent's expertise, custom development, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Alpharetta Georgia online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager for your business so your computer support is proactive and automated. By exposing emerging trouble spots before they cause network outages, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on a variety of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Alpharetta Georgia, Progent's online network support engineers can deliver professional and affordable IT support the instant your company has to have it. Over two decades of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Alpharetta organization has a local independent consultant or maintains a full time organization that can handle ordinary computer problems, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected system crises or particularly complicated integration problems.
Features of Progent's Remote Network Support for Alpharetta Georgia
Progent's online help, Internet-based repair, network security expertise, and system management services give companies in Alpharetta Georgia the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Alpharetta Georgia and is also ideal for networks in more remote regions that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum fee for phone help and imposes no monthly retainer for support services provided during regular working hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have skill in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings consist of system integration, MS Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Software Programming
Amazon MWS Software Design and Programming
By providing a full service one-stop source for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that match the specific needs of your company.
- State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly onsite service call. Sophisticated online connectivity software and experienced technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for High System Availability
For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoft's leading server products with services that include Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every staff member to each client. The practice of detailing and archiving support activity results in more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.