Fast Remote Troubleshooting for Alpharetta Georgia IT Networks
Immediate Online Consulting for Alpharetta SystemsFor organizations located in Alpharetta Georgia, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they possess the real-world experience and are equipped with the advanced technology needed to resolve most information system issues rapidly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick fixes manage to end up as big invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for online technical support and repair for computer systems of all sizes. Progent's remote service group can communicate with your company's computer system remotely without compromising network security.

Progent's powerful service reporting system maintains comprehensive documentation of all support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance provided to each Progent customer by every consultant. This database of problems and resolutions is structured as a quickly exploitable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with the best resolutions in the least time.

Remote support services provided by Progent to businesses in Alpharetta Georgia include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your specified IT management staff and your Progent technical consultant so emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting tools created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and fast restoration of important files, apps, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected online account and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service provides a smooth extension of your internal network support team. Client access to the Service Desk, provision of technical assistance, problem escalation, trouble ticket creation and updates, performance measurement, and management of the service database are cohesive regardless of whether issues are resolved by your core network support organization, by Progent's team, or both. You have unrestricted versatility to extend or reduce your share of IT support activity as required. Progent provides initial installation and provisioning of the professional services PSA software plus documentation, testing and training. To find out more about ProSight Co-Managed Support, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of veteran network professionals provides your clients in Alpharetta Georgia immediate communication with an effective network service group with years of background delivering phone support and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a solid driver of business performance, and Progent's intent is to fix rather than merely document network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering possible problems before they expand into crashes, system monitoring can head off inconvenient and costly network crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on multiple platforms.
How Your Alpharetta Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Alpharetta Georgia, Progent's phone-based computer support specialists can deliver expert and cost-effective system support the moment your company requires it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Alpharetta organization deals with a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Support for Alpharetta Georgia
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services give companies in Alpharetta Georgia unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a wide range of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each customer. The discipline of detailing and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Progent offers a wide range of cost-effective support services to help your company to deploy, integrate, repair, and manage workstations and notebooks based on Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or online technical support for single computers or laptops or work with you to plan and carry out a large-scale rollout of new or revised operating system software and business applications. Progent can also supply engineers and technicians to help you to prepare for and complete a company relocation or consolidation organized to produce minimal interruption to your business.

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    In addition to offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, upgrade support, and one-on-one or group online training classes customized to address your particular needs. Progent's experts also can show you how to integrate and maintain a protected, reliable network foundation to run your ERP, MRP and accounting applications.

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    Progent can assist your business to design an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

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    Progent provides nationwide urgent phone support and consulting services for businesses who run networks based on variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Remote IT help offers maximum return for your information technology dollar by protecting client efficiency and shortening the time charged for computer repair services. Sophisticated online access tools and experienced service specialists and consultants allow Progent to solve the majority of IT problems without squandering time and expense by traveling to your site. In most of situations your network problems can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist with the most difficult system issues.

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    Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern security ecosystem that extends across your on-premises and cloud assets and protects any user anywhere with any endpoint device.

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    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the front lines of network service, executing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems efficiently.

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    Progent's seasoned ransomware recovery experts can help your business to rebuild an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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