Fast Remote Troubleshooting for Alpharetta Georgia IT Networks
For organizations in Alpharetta Georgia, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve most information system problems quickly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits even more in incidental costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many online service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your network remotely without violating corporate security.
Progent's advanced customer support reporting system includes extensive histories for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance delivered to every client by every Progent engineer. This archive of problems and responses is stored as a readily accessible proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the most efficient solutions in the least time.
Remote support available from Progent to businesses in Alpharetta Georgia include:
Certified Windows Experts
Progent's Microsoft-premier online service professionals can provide computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist your business to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies an individual's technical skills at the expert level. CCIEs know how to handle the most stubborn problems associated with network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to fix problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of advanced remote troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity devices. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services to enhance the safety of your Windows, Apple macOS and OS X, Linux network against attacks or help your business to recover rapidly after a serious breach. Security support services available from Progent include: comprehensive network security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a wide array of computer technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and rapid restoration of important files, apps, images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Alpharetta Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of seasoned network experts gives your customers in Alpharetta Georgia quick access to a large technical support group with substantial experience providing phone support and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's goal is to solve instead of merely document technical problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts Team provides remote advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Alpharetta Georgia remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By spotting potential trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and expensive service crises. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by multiple platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Alpharetta Georgia, Progent's phone-based network support engineers can provide effective and affordable system help the instant your company has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Alpharetta company has a local independent support technician or maintains an in-house organization that can deal with day-to-day network problems, ProgentÔŅĹs Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Businesses in Alpharetta Georgia
Progent's online IT consulting services allow your Alpharetta organization to realize the benefits of on-call, world-class network support without the expense of managing an in-house IT organization. Your information system will derive greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:
- Convenient virtual expansion of your on-site support resources
For most companies in Alpharetta Georgia, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can solve typical network problems. On the other hand, major troubles may strike when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support personnel. In these situations, Progent's online support specialists provide an easy, fast, and affordable way to augment your local help and to pass on useful knowledge to improve your capability to handle downstream problems in-house.
- Less Dependence on Freelance Consultants
For network support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry less overhead than big support companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your business to go without help during an emergency. As your company expands, system unavailability and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your network is always up and running.
- Build a Scalable Basis for Seamless Growth
Organizations often start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. These poorly designed environments require careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the stable foundation to handle critical business demands and ease future expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations require guidance and technical education to navigate through an ever more complex array of product alternatives capable of promoting business success and improving productivity. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.