Immediate Remote Support for Alpharetta Georgia IT Networks
Immediate Online Support for Alpharetta NetworksFor companies located in Alpharetta Georgia, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they possess the practical experience and have access to the sophisticated tools required to solve most network problems quickly. Efficient support lowers direct expenses since solutions use up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow end up as big invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven methodologies that promote the highest degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your company's computer system remotely without violating corporate security.

Progent's advanced service database application maintains thorough records of all support that Progent's customers have been provided. Progent's staff engineers have access to the details of services rendered to every Progent client by any Progent consultant. This history of trouble tickets and solutions is organized as a readily accessible proprietary database that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting experts can find the best solutions quickly.

Online services available from Progent to customers in Alpharetta Georgia include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or revamping your existing one, selecting or enhancing Help Desk Call Center software to handle the particular requirements of your company, or providing occasional phone support personnel to reinforce your internal Help Desk group during high-demand events like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced network professionals provides your customers in Alpharetta Georgia immediate access to a reliable technical support resource with substantial experience offering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's policy is to fix instead of merely annotate technical issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Alpharetta Georgia online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By uncovering emerging problems before they result in crashes, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments based on a variety of operating systems.
How Your Alpharetta Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Alpharetta Georgia, Progent's phone-based network support engineers can provide effective and cost-effective IT help whenever your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Alpharetta office relies on a local independent consultant or maintains a full time organization that know how to handle day-to-day computer issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to handle sudden system crises or especially complex integration projects.

Details of Progent's Online Computer Services for Alpharetta Georgia
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer offices in Alpharetta Georgia unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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