Fast Online Help for Alpharetta Georgia Computer Systems
Fast Remote Technical Support for Alpharetta SystemsFor companies in Alpharetta Georgia, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve most information system problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more in indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important in environments that depend on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you receive. Unlike many online support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast solutions manage to turn into large invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for remote consulting and repair for information networks of all sizes. Progent's Technical Response Center can access your company's system remotely without breaching corporate security.

Progent's powerful customer support reporting system stores thorough records describing the support that Progent's customers have been provided. Progent's team service personnel have access to the records of all help rendered to every Progent client by any engineer. This history of issues and responses is structured as an easily searchable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available other massive support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at the best resolutions promptly.

Remote support services provided by Progent to clients in Alpharetta Georgia include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health checking, update management, automated repairs, endpoint configuration, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your specified IT management staff and your assigned Progent technical consultant so that potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting tools created to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast recovery of vital files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Help Center Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your core support group. User access to the Help Desk, delivery of support services, issue escalation, trouble ticket generation and updates, performance measurement, and management of the support database are cohesive regardless of whether issues are resolved by your corporate network support group, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or reduce your part of IT support work as needed. Progent takes care of initial deployment and onboarding of the professional services automation software as well as documentation, testing and training. To learn more about ProSight Co-Managed Help Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT team to concentrate on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Call Center application software to address the particular demands of your company, or providing temporary online personnel to work with your existing Help Desk group to deal with unusually busy events such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of experienced information technology professionals provides your clients in Alpharetta Georgia fast access to an effective technical support group with years of background providing phone consulting and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a solid enabler of business success, and Progent's goal is to solve and not merely record network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Alpharetta Georgia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM for your business so that your network support is proactive rather than reactive. By detecting potential trouble spots before they result in downtime, proactive monitoring can head off stressful and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate a variety of operating systems.
How Your Alpharetta Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Alpharetta Georgia, Progent's online network support engineers are ready to deliver effective and cost-effective system support whenever your organization has to have it. More than two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Alpharetta business deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to address unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Computer Support for Alpharetta Georgia
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer companies in Alpharetta Georgia the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the forefront of network support, executing a wide range of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    Progent can help your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management platform or assist you to enhance your existing SCCM 2012 environment to support your evolving business requirements. Also, Progent can assist you to build an infrastructure that extracts the most value from SCCM by delivering expertise with related Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent's Cisco-certified wireless integration experts can assist you to deploy, manage, and troubleshoot Cisco wireless devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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    Progent's Ekahau-certified Wi-Fi site design consultants can assist your business to design, implement, enhance, manage and troubleshoot a Wi-Fi network adapted to your facilities. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for resolving RF issues, and Ekahau Insights for managing the health of multiple Wi-Fi sites.

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    To see answers to frequent questions concerning becoming employed by Progent, see Jobs at Progent FAQs.

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    Progent offers Microsoft Windows Cluster Server assistance to help your business implement high availability server clusters that can deliver 24x7 operation. Windows cluster servers for non-stop networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster, and Exchange Cluster. By showing you how too build zero-downtime server clustering environments around Windows Server 2003 Cluster, Progent's Certified Windows engineers make sure that your fault-tolerant clustered servers are configured to maximize the strategic value of your IT system.

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    Progent's certified Windows Server 2022 experts can help your company to design and implement an efficient upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

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    Stealth penetration testing is a key part of any overall IT system security strategy. Progent's security professionals can run extensive penetration checks without the knowledge of your company's internal network support resources. Unannounced penetration checking uncovers whether existing security monitoring tools such as intrusion detection alerts and event log analysis are correctly set up and actively observed. Progent can implement ongoing autonomous PEN testing to define your internal and external attack surface and to detect ways that vulnerabilities, unsafe configurations, harvested credentials, missing patches, and ill-advised IT product defaults can be combined by hackers into the multi-vector attacks common to the latest variants of ransomware.

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    Citrix has developed a powerful family of products that deliver enterprise-class manageability, expandability, and responsiveness for virtualizing servers and for server-based delivery of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to evaluate the strategic benefits of Citrix virtualization products and show you how to design, validate, implement, troubleshoot, and maintain Citrix solutions.

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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks.

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    Progent's Help Desk outsourcing and co-sourcing services enable organizations to save money, increase productivity, and adjust quickly to sudden changes in economic circumstances.

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    Progent's consultants can help you to plan and carry out a smooth move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management for both on-premises and cloud resources.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than a quarter century of background assisting manufacturing and service companies to simplify supply chains and streamline critical processes to get products to market fast and meet customer schedules dependably. Progent can provide the skills of an ERP consultant with over two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or onsite consulting that spans from occasional guidance to solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and DBA services.

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    Progent's Microsoft-certified Windows 2000 Server consultants can provide computer support and IT consulting services for the complete family of Microsoft .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows Server 2000 configuration, optimization, and troubleshooting services include system design, installation, project management, local and off-site support, Help Desk outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite services to assist you to design, install, manage and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Server proliferation wreaks havoc on network budgets and management resources. Server consolidation through a virtual architecture offers lower TCO of servers and faster return on investment, more leveraged utilization of servers, streamlined operations, enhanced system availability, and easier manageability. Typical uses for virtual machines are resource consolidation, economical hosts for line-of-business legacy applications based on outdated operating systems, and inexpensive isolation of software development or pilot testing environments from production systems.

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    Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer endorsement and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to earn the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your business more complete support for your IT system.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's servers in an environment that delivers the maximum degree of dependability and scalability and is also easy to transfer to any data center. ProSight Virtual Hosting and management options are based on mature virtualization technologies that allow small companies with multi- platform environments to save significantly on the costs of capital investments, system support, and network management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.

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    ProSight Reporting is an expanding line of in-depth reporting utilities created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent can provide expert support for each step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management services, site analysis, project planning, specification of all new software and equipment needed, suggested sourcing, system testing at customer location or at Progent's testing lab, managing transitional coexistence of Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous system, and training for client's IT staff and users.

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    Progent can provide the services of a certified engineer with an extensive background deploying products from the leading telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, upgrade, or troubleshoot a video conferencing solution that preserves your investment and maximizes the strategic value of your IT network. Progent can also provide the expertise of infrastructure engineers able to assist companies of all sizes to build and maintain a communications network that delivers the performance, reliability, protection, and expandability required to support your video conferencing/telepresence solution.

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    Progent's Ekahau-certified Wi-Fi site design experts can help your business to design, deploy, optimize, manage and troubleshoot a Wi-Fi network adapted to your building. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for debugging RF signal problems, and Ekahau Insights for managing the health of multiple Wi-Fi networks.

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    Progent offers cost-effective online and onsite support to assist businesses of any size to migrate any part of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.

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    Progent has more than 20 years of background deploying, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can assist your organization to design, install, maintain, and repair your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent can assist you to migrate to the current edition of System Center from an earlier release or from a third-party IT management solution to provide the advantages of enterprise-class deployment, centralized management, security, plus datacenter and critical application performance monitoring.

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    For mid-size companies looking for IT support, Progent can deliver a variety of options such as on-site service, remote support, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staff augmentation, business relocation services, application development, and professional consultation. For midsize businesses in California or other regions covered by Progent's field engineers, Progent provides expert on-premises help for fixing technical problems rapidly and affordably.

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    Progent can help small and medium-size businesses to plan, implement, test and maintain backup solutions to support offsite workers.

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    Progent's Meraki Wi-Fi AP consultants provide online and onsite support to assist organizations of all sizes to plan, install, manage, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to set up and support Cisco's Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or device.

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    Progent can assist you to create, install and manage a backup plan based on MSP360 Backup technology to protect your IT assets residing on any leading public cloud. Progent offers end-to-end monitoring and remote management to prevent data loss caused by human mistakes, software errors, ill-intentioned insiders, and malware attacks like ransomware.

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    Progent's Juniper-authorized network engineer can help your company to design and implement Juniper Firewall/VPN platforms, enhance and support your network infrastructure, and migrate efficiently from outdated equipment to current releases. Progent's Junos OS consultants can provide support for Juniper's flagship network control software to help you to streamline the management and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage networks that include a combination of Juniper's OS platforms.

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    Progent's Cisco-certified Catalyst Wi-Fi 6 Wireless Access Point consultants can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless APs.

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    Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, VoIP phones, and cameras. Progent can provide the expertise of veteran Wi-Fi professionals who can help you to assess the value of Ubiquiti's UniFi products for your business and help you to design, install, manage, and maintain your UniFi ecosystem.

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