Fast Online Troubleshooting for Alpharetta IT Networks
Fast Online Support for Alpharetta SystemsFor companies in Alpharetta or anywhere in Georgia, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they possess the practical background and are equipped with the advanced tools necessary to solve most network issues quickly. This lowers immediate costs since service calls require fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and proven processes that permit the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your company's system without compromising system security.

Progent's sophisticated technical support database system stores extensive records of all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance provided to each Progent customer by every consultant. This archive of issues and fixes is stored as a readily searchable internal database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's remote service experts can determine the most efficient resolutions in the least time.

Remote support services available from Progent to clients in Alpharetta and anywhere in the state of Georgia include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or improving your existing organization, identifying or customizing Help Desk Call Center application software to meet the particular demands of your corporation, or adding temporary online personnel to supplement your existing Call Center team during unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of veteran network experts gives your workers in Alpharetta or anywhere in the state of Georgia rapid access to a reliable technical support resource with extensive background providing phone support and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a crucial contributor to company success, and Progent's target is to resolve and not merely report technical issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff provides remote professional consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Alpharetta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your network maintenance is proactive and automated. By spotting possible problems before they evolve into crashes, remote monitoring can ward off inconvenient and expensive service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a mix of operating systems.
How Your Alpharetta Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Alpharetta or anywhere in the state of Georgia, Progent's online network support engineers can provide expert and affordable system support the moment your business needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Alpharetta office deals with a regular freelance consultant or maintains a full time organization that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Organizations in Alpharetta
Progent's online support services enable your Alpharetta company to have the benefits of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most organizations in Alpharetta and throughout Georgia, local computer service providers, whether made up of freelance consultants or an internal IT staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service specialists offer a convenient, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to increase your ability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people carry smaller internal costs than big support organizations and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of backup help may force your business to wait for help during an emergency. As your network grows, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service experts to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an IT system created on a modest budget. Lacking a proper framework, band-aid fixes can get piled onto an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such poorly built systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system architecture that can provide the stable foundation to handle vital business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is attempting to sell a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the forefront of IT support, executing a broad range of IT tasks for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable and safer AD implementation. Both versions also provide the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime.

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    Progent’s Technical Response Center provides low-cost national extended hours online help for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide extended hours phone support and online secure computer connection to isolate and repair technical problems quickly and affordably.

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    Microsoft SQL Server 2005 delivers powerful, familiar tools to computer professionals as well as to information workers, reducing the complexity of designing, integrating, managing, and accessing enterprise information and database applications in environments ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and broad knowledge in designing and building information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent can provide access to a senior consultant with years of experience configuring, maintaining, and upgrading immersive telepresence platforms from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house IT support team, your ISP, and your video conferencing technology supplier to assist your organization increase the business value of your video conferencing solution.

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    Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner and safer AD environment. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability.

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  • Macola Contract Programming Integration Support Microsoft Dynamics AX
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    Dynamics GP/Great Plains 2010 accounting is a comprehensive business management platform that unifies information and operations across your company, interfaces easily with other applications, and connects employees, clients and vendors regardless of time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail, and online business services. Progent can help you set up and maintain a robust, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business benefit from the full power of Dynamics GP 2010.

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    Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, presence, web meetings with app sharing, and both IP-based and PSTN calling enabled for a wide range of stationary PCs and mobile devices. Progent's certified Lync 2013 experts and network integrators can help your company to assess the advantages of Lync Server 2013, create an in-house, cloud-based (with Lync Online) or hybrid model suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT team and end users. Progent offers expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

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    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in important areas including multitenancy, agile network infrastructure, cloud support, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT expenses and enhance availability.

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    Progent can deliver a wide array of economical remote and on-premises support services to assist you to configure, administer, and debug desktops and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.

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    Progent offers two ultra-affordable service bundles designed to allow small companies to receive an impartial security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert administers an extensive examination of your network from beyond your firewall to determine potential risks in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a security expert executes a system scan from an authorized machine inside your firewall to evaluate the risk to internal attacks. The two security inventory services are configured and executed from a protected remote site.

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    Progent provides small organizations two ultra-affordable security inventory scanning packages that provide, at a set fee, remotely administered inventory scans of your security profile which are analyzed by expert information security specialists who interpret the data collected by the remote scan, present objective evaluations of your existing security vulnerability, and offer recommendations for improvements. Progent offers two non-overlapping network security evaluation packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while providing enterprise-quality evaluations of your IT network's exposure to attack.

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    Progent has two decades of experience helping small and mid-size businesses to design, deploy, tune, manage, and troubleshoot information networks that support telecommuters.

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    Progent's Microsoft-certified consultants can help your business to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from an older device and application management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your evolving business needs. Also, Progent can help you to build a software foundation that extracts the most value from SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services, SQL SSRS, and IIS.

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    Progent's seasoned solution designers and software developers can assist your company to build enhancements to Microsoft GP/Great Plains that support the unique requirement of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also offer help with a variety of development technologies that can be used to create integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Progent can supply small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy appropriate IT products to improve business processes so they align better with your corporate objectives. Your company can create and install a well conceived information technology plan without absorbing the cost of a full-time senior IT executive.

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    If you have a company network with 10 to 50 network clients, Progent's computer outsourcing services free your organization from dependence on single freelance service provider while giving you cost-effective and reliable access to enterprise-class technical support. By providing IT consulting help when you need it, offering advanced knowledge for key applications, offering unique support such as 24x7 network monitoring, and billing only for support you receive, Progent offers you an affordable way for optimizing the productivity of your small office network. Progent is the smart way for small businesses to create and support a reliable and secure IT network and to have quick access to the skilled help ordinarily available only to businesses who can support a large internal IT organization.

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    Progent can provide economical remote support for all releases of Microsoft Office Access including desktop and browser-based versions and offers expert help for application development, database conversion, performance optimization, report design, and maintenance. Progent also can provide tailored webinar training for Access application programming and database management.

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    Progent's seasoned solution designers and software developers can help your business to create customizations to Microsoft GP/Great Plains that support the special requirement of your organization without losing the advantages of Windows integration. Progent can also offer help with a selection of software development technologies that can be utilized to create user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's webinars offer small businesses the affordability, convenience, and flexibility of web-based learning and the proven pedagogic techniques of seasoned instructors who use the latest collaboration software to reproduce live, interactive learning environments. Progent can provide online training for key desktop software including elements of Microsoft Office suite such as Microsoft Office Excel, Word, Publisher, and Project: MS Dynamics accounting and analytics software such as MS Dynamics GP; as well as other top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    The Certified Information Systems Auditor accreditation is a globally recognized qualification that signifies mastery in IS security auditing. Certified by the American National Standards Institute, the CISA credential has candidates pass an extensive test given by the ISACA international professional group. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional trained to help companies in the areas of information systems audit process, information technology governance, network assets and infrastructure ROI, IT service delivery, safeguarding of data resources, and disaster recovery preparedness.

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    Progent’s Microsoft consultants provide small and mid-size businesses world-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's standard tools for update and configuration management. System Center Configuration Manager is the new title for the update management platform previously known as Systems Management Server. Configuration Manager 2007 provides a variety of new features to Microsoft Systems Management Server 2003 including comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent’s Microsoft certified consulting professionals can help you use Systems Management Server or Configuration Manager effectively for automated OS and application deployment, security patch administration, software metering, and software license compliance. Progent's engineers can also assist you to migrate smoothly from Microsoft Systems Management Server 2003 to Configuration Manager 2007.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to plan and carry out an efficient upgrade from your current SQL Server environment to SQL Server 2017.
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