Fast and Affordable Remote Troubleshooting for Alpharetta Georgia IT Networks
Urgent Online Support for Alpharetta NetworksFor organizations in Alpharetta Georgia, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve most network issues quickly. This lowers immediate expenses since service calls require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online technical support know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where fast solutions somehow turn into big bills. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for online help and repair for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to interface to your company's environment remotely without compromising corporate security.

Progent's powerful service reporting application keeps detailed records of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of services delivered to every Progent customer by any consultant. This database of issues and repairs is organized as a quickly exploitable proprietary knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to determine the best resolutions in the least time.

Remote technical services provided by Progent to companies in Alpharetta Georgia include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast restoration of critical files, apps, images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting tools designed to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so that any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or enhancing your current one, identifying or modifying Call Center application software to address the special requirements of your company, or providing temporary online personnel to supplement your in-house Call Center resources to deal with demanding situations such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran network experts provides your clients in Alpharetta Georgia fast contact with a dependable technical support resource with substantial experience providing phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a solid driver of business efficiency, and Progent's aim is to resolve and not simply document IT issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers online professional consulting support and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Alpharetta Georgia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By detecting emerging problems before they cause crashes, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on a variety of OS platforms.
How Your Alpharetta Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Alpharetta Georgia, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support the moment your company has to have it. Over 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems quickly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Alpharetta business works with a regular independent support technician or maintains an in-house organization that can deal with common computer issues, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected network crises or especially tough integration problems.

Benefits of Progent's Network Help for Companies in Alpharetta Georgia
Progent's remote network troubleshooting services enable your Alpharetta business to enjoy the advantages of immediate, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will acquire added business worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most organizations in Alpharetta Georgia, nearby network support providers, whether represented by freelance consultants or a full-time IT staff, can solve the majority of technical problems. However, major troubles can occur when your regular resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's online support professionals give you a convenient, fast, and affordable solution to supplement your local help and to transfer useful information to improve your ability to handle downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. While freelance service people carry smaller overhead than big consulting firms and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may force your company to go without assistance during an emergency. As your network grows, system downtime and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an information system created on a shoestring budget. Lacking a robust framework, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can provide the solid foundation to handle vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business success and enhancing productivity. They hardly need a computer engineer who is trying to resell a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the front lines of IT support, executing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest client endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and dedication required to achieve the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your company more complete solutions for your information system.

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    Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.

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    Progent's certified Windows Server 2022 experts can assist your organization to plan and implement an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.

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    Progent's IT outsourcing services for small businesses include planning Server 2003, .NET Server, and Microsoft BackOffice systems, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-site troubleshooting, resolving stubborn integration issues, and creating a company-wide security strategy. Progent can help you maximize system reliability and performance via fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also provides special project help for major migrations and can assist with needs assessment, resource identification, BOM development, vendor selection, purchasing logistics, and professional documentation. Progent's computer outsourcing help also features education for office productivity software such as Microsoft Office XP.

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    Progent's certified security experts can perform NodeZero-powered PEN tests to make sure your security defense systems and policies are properly configured and effective.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, developing efficient system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery strategies, resolving compatibility issues, and building training systems for new technologies. For Progent customers who lack sufficient in-house resources to assemble effective test systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital network initiatives on schedule.

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  • Microsoft Certified Expert Office Word 2013 Engineers After Hours Office Word document sharing Engineer

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.

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    Progent offers organizations of any size expert consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can help you design a comprehensive security strategy and choose appropriate technologies from multiple suppliers to achieve your security goals while sticking within your budget restraints.

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  • Microsoft Dynamics GP 2015 App Development Specialist Microsoft Dynamics GP 2015 R2 Consultants
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  • Alpharetta, Georgia Small Business IT Outsourcing Firm
  • Microsoft Exchange 2003 Upgrade IT Services Open Now Network Consultant Microsoft Exchange
  • Microsoft Exchange 2016 Designers Exchange 2016 Network Providers
  • Microsoft Expert Specialist BlackBerry Redirector BlackBerry BES Server Support
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  • Microsoft ISA Server Computer Consulting Microsoft Expert ISA 2004 Support

  • DoubleTake Carbonite Replication Manager Integration
    Double-Take Backup Specialist

    DoubleTake/Carbonite Software offers a family of products designed to provide small companies a range of cost-effective solutions for replicating and recovering business-critical applications including Exchange, SQL Server, Blackberry, and Microsoft SharePoint. Progent's business continuity planning consultants have in-depth experience incorporating DoubleTake/Carbonite products into small company IT networks to create an advanced level of fault tolerance and disaster recovery capability at a budget-friendly cost.

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  • Microsoft SQL Server 2016 Small Business Outsourcing IT Alpharetta-Roswell, Georgia Small Business Outsourcing Microsoft SQL Server 2016 Alpharetta
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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response (EDR).

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    Progent's certified Windows Server 2022 experts can help your organization to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

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    Small to mid-sized companies can now get all the benefits of System Center Operations Manager 2007 and in addition have fast access to Progent's Microsoft Premier network consulting experts. With Progent's economically priced network service packages, small and midsize organizations can choose a basic Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small company information systems world-class availability, protection, and productivity.

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    Progent can assist small and mid-size organizations to set up and debug teleconferencing applications to allow their remote workforce to collaborate productively with colleagues and clients.

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  • Project 2019 Engineer Award Winning Project Online Development Companies
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    Consulting Mac and Outlook Web App

    Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Mac users can work closely with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can coexist, allowing Mac users to get and send email, examine the GAL, import addresses, synchronize appointments, and invite fellow workers to conferences via your Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage training.

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    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your servers, endpoint devices printers and scanners, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like sensors and robotics.

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    Progent's Microsoft-certified consultants can provide online or onsite expertise to help companies of all sizes to plan, implement, manage, and repair a backup system built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of SCDPM or from a different backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for fixing especially challenging issues, or comprehensive project management support. Progent's consultants can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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  • SharePoint 2016 Hybrid Consulting Services SharePoint 2016 PowerShell On-site Technical Support
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  • Solution Provider BlackBerry Desktop Manager Alpharetta-Fulton County, GA BlackBerry BES Server Integration Firms Alpharetta-Johns Creek, GA
  • Specialist BES Express BlackBerry Enterprise Server Express Online Help
  • Specialist SQL Server 2008 Microsoft MS SQL Server 2008 IT Services
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    Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block ransomware or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that reduces your vulnerability to ransomware and aligns with your company's needs.

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  • Microsoft SQL 2008 Consultant Services
    Emergency MS SQL Server 2008 Setup and Support

    Microsoft SQL Server 2008 delivers powerful, familiar tools to IT experts as well as to network users, lessening the complexity of creating, deploying, administering, and accessing enterprise information and database programs in environments ranging from mobile devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on expertise and broad knowledge in designing and deploying information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.

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  • Virus Rollback Services
    Online Help ProSight Ransomware Recovery

    ProSight Active Security Monitoring utilizes next generation behavior-based analysis tools from SentinelOne to guard endpoints and servers and VMs against known and novel ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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  • Technical Consultant SCOM 2012 Microsoft Azure Monitoring Support Outsourcing System Center 2012 Operations Manager
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  • Technology Professional Email Encryption Key Management Top Rated ProSight Email Data Loss Protection Consult
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    Offsite Employees Infrastructure Setup and Support

    Progent can assist small and mid-size companies to plan, set up and troubleshoot the infrastructure needed to support a remote workforce.

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    Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Progent's small granularity does away with large bills for fast solutions so you won't be forced to allow simple problems to fester.

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    Cisco's network security and remote connection technology for small businesses provide a full line of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco CCIE and CCNP certifications who can help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that fit best with your company objectives.

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    ProSight Email Guard Content Filtering Consultant Services

    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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    Progent has two decades of background helping small and medium-size companies to design, deploy, tune, administer, and troubleshoot computer networks that support a remote workforce.

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    Citrix has developed a comprehensive family of platforms that provide advanced manageability, expandability, and responsiveness for server virtualization and for server-based distribution of Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified consultants can help you to evaluate the business benefits of Citrix virtualization products and help you plan, test, deploy, troubleshoot, and maintain Citrix solutions.

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  • XenMotion Specialists Citrix Xen Hypervisor Technology Professional
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