Immediate Remote Help for Alpharetta Georgia Computer Networks
For businesses located in Alpharetta Georgia, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network problems rapidly. This lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits additionally with indirect costs by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly important in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike many remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to link to your company's network remotely without violating corporate security.
Progent's sophisticated customer support reporting application maintains detailed documentation of all support that Progent's customers have received. Progent's staff engineers have access to the records of support provided to each customer by every engineer. This database of trouble tickets and repairs is stored as an easily exploitable proprietary knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with optimal solutions in the least time.
Online support offered by Progent to clients in Alpharetta Georgia include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and certifies an individual's technical skills at the master level. Cisco CCIEs know how to handle the most challenging challenges surrounding network planning, integration, administration, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to resolve problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via the latest remote support tools to provide efficient, secure, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of networking appliances. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Access Points deployment help, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to strengthen the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to clean up quickly following a damaging breach. Security support services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; guarding your email system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide range of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Alpharetta Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting support can assist you in building an effective new Call Center or improving your existing one, evaluating or customizing Call Center software products to handle the unique needs of your corporation, or adding occasional phone support personnel to work with your internal Call Center team to deal with high-demand situations such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Alpharetta Georgia rapid assistance from a large support resource with extensive experience offering telephone-based support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant driver of business performance, and Progent's intent is to fix rather than just record technical issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth consulting expertise and training in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Alpharetta Georgia online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your network support is proactive rather than reactive. By exposing emerging trouble spots before they cause network outages, system monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Alpharetta Georgia, Progent's online computer support specialists can provide professional and economical IT help the moment your company requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Alpharetta company deals with a local independent consultant or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden network crises or especially challenging integration problems.
Features of Progent's Remote Network Support for Alpharetta Georgia
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services give offices in Alpharetta Georgia the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Alpharetta Georgia and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online help and asks for no monthly retainer for support services delivered during regular business hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support in critical business applications. Help available from the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Software Design
Apple Mac Integration
Amazon MWS Application Development
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that meet the special requirements of your business.
- State of the Art Remote Connectivity Software
Protected remote access permits Progent's support experts to observe precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise require a costly personal visit. Sophisticated remote connectivity tools and expert engineers combine to enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for High Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the front lines of IT service, performing a wide range of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of detailing and organizing support records results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.