Immediate Remote Support for Alpharetta Georgia IT Networks
For companies located in Alpharetta Georgia, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional value because they possess the practical experience and have access to the sophisticated tools required to solve most network problems quickly. Efficient support lowers direct expenses since solutions use up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow end up as big invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven methodologies that promote the highest degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your company's computer system remotely without violating corporate security.
Progent's advanced service database application maintains thorough records of all support that Progent's customers have been provided. Progent's staff engineers have access to the details of services rendered to every Progent client by any Progent consultant. This history of trouble tickets and solutions is organized as a readily accessible proprietary database that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting experts can find the best solutions quickly.
Online services available from Progent to customers in Alpharetta Georgia include:
Certified Windows Experts
Progent's Microsoft-premier remote service professionals offer computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide range of technology support including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to assist you company to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to deal with even the most challenging problems occurring in network infrastructure design, installation, maintenance, security, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their broad experience allows them to resolve problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your network via advanced on-line support technology in order to provide quick, secure, and affordable diagnosis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity appliances. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to identify and quarantine breached servers and endpoints and protect clean resources from being penetrated. If your Alpharetta system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Alpharetta organization to reconstruct a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of IT security specialists have the wide selection of knowledge necessary to reconstruct all vital facets of a compromised network quickly and with minimal data loss. To learn more, see Progent's ransomware removal and business restoration services.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recover quickly following a damaging breach. Security services offered by Progent cover in depth network security and compliance audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a broad spectrum of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance analyzing problems within UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute major projects economically and on time. Progent's special online engineering services include:
How Your Alpharetta Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or revamping your existing one, selecting or enhancing Help Desk Call Center software to handle the particular requirements of your company, or providing occasional phone support personnel to reinforce your internal Help Desk group during high-demand events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced network professionals provides your customers in Alpharetta Georgia immediate access to a reliable technical support resource with substantial experience offering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's policy is to fix instead of merely annotate technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Alpharetta Georgia online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By uncovering emerging problems before they result in crashes, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments based on a variety of operating systems.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Alpharetta Georgia, Progent's phone-based network support engineers can provide effective and cost-effective IT help whenever your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost time associated with in-person support calls.
Even if your Alpharetta office relies on a local independent consultant or maintains a full time organization that know how to handle day-to-day computer issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to handle sudden system crises or especially complex integration projects.
Details of Progent's Online Computer Services for Alpharetta Georgia
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer offices in Alpharetta Georgia unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Alpharetta Georgia and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online help and imposes no monthly subscription fee for support services delivered during normal working hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support for specific application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Application Development
Apple Mac Integration
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that align with the special needs of your company.
- Advanced Online Access Software
Protected remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive onsite visit. Cutting-edge online connectivity software and expert engineers together enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in online support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For offices with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide in-depth expertise for Microsoft's powerful server products with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 expertise, Windows Server 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to each client. The practice of documenting and organizing service records allows more efficient support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.