Fast and Affordable Remote Troubleshooting for Alpharetta Georgia Networks
Fast Online Technical Support for Alpharetta NetworksFor companies located in Alpharetta Georgia, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value because they possess the real-world background and have access to the advanced technology needed to solve most network problems rapidly. This reduces immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick solutions manage to end up as big tabs. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven methodologies which permit the highest degree of efficiency for remote help and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your network remotely without violating corporate security.

Progent's sophisticated customer support reporting application maintains comprehensive histories for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each Progent customer by any consultant. This archive of anomalies and fixes is structured as an easily searchable support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick access to vendors' in-house product engineers so Progent's remote service specialists can come up with optimal solutions quickly.

Remote services offered by Progent to customers in Alpharetta Georgia include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Call Center application software to address the particular demands of your business, or providing temporary online personnel to reinforce your existing Help Desk team during high-demand scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your workers in Alpharetta Georgia immediate access to an effective technical support group with years of experience providing telephone-based support and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's intent is to resolve and not merely annotate IT problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Alpharetta Georgia remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your IT support is proactive rather than reactive. By spotting emerging issues before they result in crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments based on multiple OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Alpharetta Georgia, Progent's online computer support engineers are ready to deliver expert and economical IT help the moment your company requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Alpharetta company works with a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle unexpected network emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Alpharetta Georgia
Progent's remote IT consulting services allow your Alpharetta business to realize the benefits of timely, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    For most companies in Alpharetta Georgia, local computer support providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, serious problems can spring up when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online service experts give you a convenient, quick, and budget-friendly way to supplement your local help and to transfer valuable knowledge to improve your ability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies often depend on individual freelance service providers. Although freelance consultants carry less internal costs than big service organizations and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup help may require your company to wait for help during an emergency. As your business grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your IT system remains available.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically start with an information system implemented on a shoestring budget. Without a strong framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the business. Such poorly designed environments need careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle current business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and enhancing efficiency. They do not need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting services to assist organizations of any size to design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.

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    Progent's Test and Training Lab at the QTS Data Center can be used for piloting line-of-business applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent customers without sufficient internal resources to configure effective test systems, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep critical IT initiatives on schedule.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the maximum degree of availability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting and management options are built upon proven virtualization platforms that enable small companies with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.

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    Progent's Linux support experts offer small and mid-size companies and developers assistance with managing and maintaining Linux systems that coexist with Microsoft-powered networks. Progent offers your organization access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience offers you an easy one-stop source to help you build and manage a protected and robust cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent is convinced that a well architected and implemented network can be a crucial piece for enabling a firm's growth, and we apply this belief in our own system infrastructure. Progent has built a fault-tolerant virtual office infrastructure that enables our in-house engineers and authorized contractors to offer fast and efficient support, collaborate closely on sophisticated jobs, and experience professional and personal growth by being part of a dynamic company culture of self motivation and freedom.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's production servers in a solution that gives the highest degree of dependability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management options are built on proven virtualization platforms that allow small companies with mixed- platform environments to save significantly on the costs of capital equipment, system maintenance, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.

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    Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for unified management.

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    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and transmit messages, examine the GAL, copy addresses, sync up appointments, and alert fellow workers to conferences via your Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web Access are working. Progent also offers specialized onsite Entourage training.

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    Progent's Microsoft-certified engineers offer cost-effective online technical support and programming services to help you to plan, deploy, manage, and maintain Microsoft SharePoint 2010 environments that can feature web pages able to function as intranets, extranets, document management tools, wikis, data marts, business analytics, enterprise-wide search, workflows, and other utilities to promote and improve collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's familiar office productivity applications like Office Excel, Word, Outlook, and Visio. Progent can help your business to migrate from previous versions of SharePoint or adapt a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.

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    Widows Server 2012 R2 Hyper-V enhances virtualization in key areas such as secure multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your company to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce IT costs and enhance productivity.

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    Progent's certified professionals can help you to calculate the advantages of Windows Server 2008 for your business, create pilot systems and rollout plans, install Windows Server 2008 with your network environment and applications, train your support staff how to use new management utilities, and deliver ongoing consulting and support via budget-friendly options such as Help Desk support and online technical assistance.

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    Progent's Test and Training Lab at the QTS Colocation Center can be used for piloting mission-critical applications, creating efficient migration procedures, evaluating and tuning performance, planning or validating business continuity solutions, resolving compatibility issues, and building training systems for new technologies. For Progent customers who lack adequate in-house resources to configure proper test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.

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    Progent's Jabber consultants offer online or onsite support to assist businesses of all sizes to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for the products, technologies and services that make up building a cohesive Jabber solution including Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and other components of a modern collaboration ecosystem.

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    Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    Progent's Data Center engineers can help you find high availability data centers that meet the particular requirements of your business. Fault tolerant colocation sites are especially attractive to small organizations due to of their low cost and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to design an in-house data center that offers even a minimum level of fault tolerance is financially prohibitive for most small companies. Progent is ready to help you reap all the benefits of non-stop data centers and 24x7 colo sites by offering a complete array of consulting and maintenance services.

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    Progentís Technical Response Center provides affordable national after-hours online support for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide 24x7 phone help and online direct computer connection to isolate and repair technical problems quickly and economically.

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    Progent delivers the help of Microsoft and Cisco-Certified IT consulting professionals to show clients economical alternatives to help organizations optimize the value of Microsoft and Cisco technology. For environments that range from small offices to large enterprises, Progent's expert consultants can assist you to enhance your network's e-mail architecture, security, reliability, performance, and system administration.

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    Server growth puts pressure on network budgets and administrative resources. Server reduction through a virtual architecture offers lower TCO of hardware and quicker ROI, more leveraged utilization of servers, simplified operations, increased system uptime, and easier manageability. Common uses for virtual servers are resource consolidation, low-cost platforms for line-of-business legacy software based on outdated operating systems, and inexpensive quarantine of software development or pilot testing environments from on-line systems.

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