Fast Online Troubleshooting for Alpharetta Georgia Computer Networks
For organizations in Alpharetta Georgia, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces direct costs because solutions use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many remote service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick solutions manage to end up as big invoices. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's system remotely without compromising system security.
Progent's powerful customer support database application stores comprehensive documentation of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of all help provided to each Progent client by every engineer. This archive of issues and responses is structured as a readily retrievable internal database that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service experts can determine optimal resolutions quickly.
Online services offered by Progent to clients in Alpharetta Georgia include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service engineers can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to assist your company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies an individual's networking skills at the expert level. Cisco CCIEs can deal with the most challenging challenges associated with network infrastructure design, installation, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional value since their deep experience permits them to find solutions for problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of sophisticated on-line support technology in order to provide efficient, secure, and affordable analysis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking devices. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or assist your company to recover quickly after a serious breach. Security solutions offered by Progent cover comprehensive network security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a broad range of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Alpharetta Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or improving your current one, selecting or modifying Help Desk software to meet the particular demands of your corporation, or providing temporary online staff to reinforce your existing Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass updates, or installing new business software.
Progent's Call Center team of veteran information technology consultants provides your customers in Alpharetta Georgia fast communication with an effective network service group with substantial experience delivering phone support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a key driver of company success, and Progent's aim is to solve instead of simply report technical issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth engineering support and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Alpharetta Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your IT support is proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can head off stressful and costly information system failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a variety of platforms.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Alpharetta Georgia, Progent's phone-based computer support engineers are ready to deliver expert and economical system help the moment your company has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Alpharetta office has a local independent support technician or employs an in-house organization that can deal with ordinary network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to address unexpected system emergencies or particularly challenging integration projects.
Details of Progent's Online Computer Support for Alpharetta Georgia
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer businesses in Alpharetta Georgia unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk support and system administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Alpharetta Georgia and is also ideal for networks in more remote areas that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for phone support and asks for no ongoing subscription fee for services delivered during normal working hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in designing, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting support in critical application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service Programming
By providing a convenient centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the special requirements of your company.
- Sophisticated Remote Access Tools
Protected online access permits Progent's support professionals to observe exactly what your users see. This makes it possible to find quick fixes to issues that could otherwise require a costly personal service call. State-of-the-art remote access software and expert technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose workers need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, in the trenches of IT service, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.