Fast and Affordable Online Technical Support for Alpharetta Computer Systems
Urgent Remote Technical Support for Alpharetta NetworksFor businesses located in Alpharetta or anywhere in the state of Georgia, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast solutions somehow turn into big bills. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and proven methodologies that permit the highest degree of effectiveness for remote consulting and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's environment remotely without violating corporate security.

Progent's powerful service reporting system maintains comprehensive documentation of all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services provided to every client by every Progent consultant. This history of anomalies and repairs is stored as an easily accessible internal database that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote consulting experts are able to find optimal resolutions promptly.

Online support available from Progent to customers in Alpharetta and throughout the state of Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk team of experienced information technology consultants offers your customers in Alpharetta or anywhere in the state of Georgia fast contact with a large technical support group with extensive experience offering phone consulting and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a key driver of business success, and Progent's policy is to resolve instead of simply record IT problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group offers remote professional consulting expertise and education in special business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Alpharetta, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your computer support is proactive rather than reactive. By detecting potential problems before they cause crashes, system monitoring can minimize disruptive and costly information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a mix of operating systems.
How Your Alpharetta Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Alpharetta or throughout the state of Georgia, Progent's phone-based network support specialists can deliver professional and affordable system support whenever your organization has to have it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Alpharetta company deals with a local freelance support technician or employs an in-house organization that can handle the majority of network problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Alpharetta
Progent's remote technical help services allow your Alpharetta company to have the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Alpharetta and throughout Georgia, nearby network service providers, whether represented by independent consultants or an in-house maintenance staff, can resolve the majority of network problems. However, major troubles may occur when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these instances, Progent's on-call support specialists provide an easy, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller organizations commonly rely on independent freelance consultants. Although freelance consultants carry smaller overhead than larger service firms and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of backup personnel may require your company to wait for help during an emergency. As your network expands, network unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system stays available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a company grows, reliability and expandability problems can impede the success of the organization. Such badly designed systems require careful assessment, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to handle current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies require guidance and technical education to navigate through an increasingly complicated maze of product options capable of promoting business success and improving efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.