Fast Online Troubleshooting for Alpharetta IT Networks
For companies in Alpharetta or anywhere in Georgia, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they possess the practical background and are equipped with the advanced tools necessary to solve most network issues quickly. This lowers immediate costs since service calls require fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and proven processes that permit the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your company's system without compromising system security.
Progent's sophisticated technical support database system stores extensive records of all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance provided to each Progent customer by every consultant. This archive of issues and fixes is stored as a readily searchable internal database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's remote service experts can determine the most efficient resolutions in the least time.
Remote support services available from Progent to clients in Alpharetta and anywhere in the state of Georgia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle the most complex issues occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value because their depth of expertise allows them to resolve problems rapidly. In common instances, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your computer system by means of the latest remote troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs offer help for all of Cisco's industry-leading selection of connectivity devices by delivering services such as:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent include: in depth network security and compliance analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent can provide expert remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a wide spectrum of computer technologies including system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote help resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Alpharetta Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or improving your existing organization, identifying or customizing Help Desk Call Center application software to meet the particular demands of your corporation, or adding temporary online personnel to supplement your existing Call Center team during unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network experts gives your workers in Alpharetta or anywhere in the state of Georgia rapid access to a reliable technical support resource with extensive background providing phone support and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a crucial contributor to company success, and Progent's target is to resolve and not merely report technical issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides remote professional consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Alpharetta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your network maintenance is proactive and automated. By spotting possible problems before they evolve into crashes, remote monitoring can ward off inconvenient and expensive service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a mix of operating systems.
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Alpharetta or anywhere in the state of Georgia, Progent's online network support engineers can provide expert and affordable system support the moment your business needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Alpharetta office deals with a regular freelance consultant or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Organizations in Alpharetta
Progent's online support services enable your Alpharetta company to have the benefits of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming more available, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
With most organizations in Alpharetta and throughout Georgia, local computer service providers, whether made up of freelance consultants or an internal IT staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service specialists offer a convenient, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to increase your ability to handle downstream issues locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people carry smaller internal costs than big support organizations and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of backup help may force your business to wait for help during an emergency. As your network grows, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service experts to make sure your network is always up and running.
- Build a Solid Foundation for Seamless Expansion
Organizations often begin with an IT system created on a modest budget. Lacking a proper framework, band-aid fixes can get piled onto an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such poorly built systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system architecture that can provide the stable foundation to handle vital business requirements and ease future expansion.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is attempting to sell a specific vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the forefront of IT support, executing a broad range of IT tasks for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.