Fast Online Support for Alpharetta Networks
Immediate Phone Help for Alpharetta NetworksFor organizations located in Alpharetta or anywhere in the state of Georgia, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they possess the practical background and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where quick fixes manage to turn into big tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized technologies and field-proven methodologies which allow the maximum degree of efficiency for online help and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to link to your environment without compromising network security.

Progent's powerful customer support reporting application includes comprehensive documentation of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to every client by every Progent engineer. This archive of anomalies and solutions is stored as a quickly exploitable internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow fast access to vendors' in-house support staff with the result that Progent's online service experts are able to determine the most efficient solutions quickly.

Online services available from Progent to businesses in Alpharetta and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology consultants provides your clients in Alpharetta or anywhere in the state of Georgia rapid communication with a large network service group with years of background delivering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a significant driver of company efficiency, and Progent's goal is to fix instead of simply track IT issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Alpharetta, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your network maintenance is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can head off stressful and expensive information system crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that support a combination of OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Alpharetta or throughout the state of Georgia, Progent's online computer support engineers can provide expert and cost-effective system support whenever your business requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Alpharetta business has a regular freelance support technician or employs a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft certified engineers can provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to address sudden network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Alpharetta
Progent's remote IT consulting services enable your Alpharetta company to realize the advantages of timely, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic value by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    With most organizations in Alpharetta or anywhere in Georgia, local network support resources, whether represented by freelance consultants or an internal maintenance staff, can handle typical technical issues. On the other hand, serious problems might occur when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service experts offer an easy, quick, and budget-friendly solution to augment your local help and to convey valuable information to increase your capability to resolve downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often rely on independent freelance consultants. Although independent service people carry smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of fallback personnel may require your business to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often begin with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These poorly built environments require careful assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to handle vital business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies require guidance and technical training to navigate through an ever more complicated array of technology options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is trying to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, in the trenches of IT support, performing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.