Immediate Online Troubleshooting for Alpharetta Georgia Computer Networks
Fast Remote Technical Support for Alpharetta SystemsFor businesses located in Alpharetta Georgia, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. This reduces direct expenses because service calls use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing save you from situations where quick solutions manage to end up as large bills. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized tools and field-tested methodologies which permit the highest level of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your network remotely without violating network security.

Progent's sophisticated service reporting application includes comprehensive histories describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help provided to each Progent customer by any Progent engineer. This history of trouble tickets and repairs is stored as a quickly exploitable internal database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Remote technical services offered by Progent to companies in Alpharetta Georgia include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and rapid restoration of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting tools designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center software to handle the particular needs of your company, or adding occasional online staff to reinforce your in-house Help Desk Call Center resources to handle high-demand events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Alpharetta Georgia immediate contact with an effective network service resource with substantial experience providing phone help and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's intent is to solve and not just track IT problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group provides remote and in-depth engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Alpharetta Georgia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By exposing emerging issues before they grow into downtime, automated monitoring can head off disruptive and expensive information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of platforms.
How Your Alpharetta Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Alpharetta Georgia, Progent's online network support engineers can deliver expert and economical IT help the instant your business needs it. Over 20 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Alpharetta business works with a regular independent support technician or maintains an in-house organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the experience to resolve unexpected network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Alpharetta Georgia
Progent's online IT consulting services allow your Alpharetta business to experience the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic value by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    For most businesses in Alpharetta Georgia, nearby network support providers, whether consisting of outside consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, serious problems can spring up when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists provide a convenient, fast, and economical solution to supplement your regular resources and to pass on valuable information to improve your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often rely on individual freelance consultants. While independent service people carry smaller internal costs than larger support organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may require your business to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically start with an IT architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed systems require proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to offer the stable foundation to handle current business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices require advice and technical education to navigate through an ever more complex array of product alternatives available for accelerating business growth and improving productivity. They hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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