Fast and Affordable Remote Technical Support for Alpharetta Georgia Networks
For organizations in Alpharetta Georgia, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This lowers immediate expenses because solutions require fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves even more in indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to many remote service companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions somehow end up as big invoices. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes that ensure the maximum level of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's system without compromising corporate security.
Progent's advanced service reporting system keeps detailed documentation for all support that Progent's customers have received. Progent's team service personnel have access to the records of services provided to each customer by every engineer. This history of problems and repairs is structured as a readily searchable proprietary knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to vendors' internal support staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Remote technical services provided by Progent to clients in Alpharetta Georgia include:
Certified MS Windows Support
Progent's Microsoft-expert online service engineers can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of platform support such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network engineers, and indicates an individual's network technology knowledge at the master level. CCIEs can handle the most stubborn problems surrounding network design, integration, management, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to solve problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using state-of-the-art remote troubleshooting tools to perform quick, safe, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure appliances. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points engineering help, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to clean up rapidly following a serious breach. Security solutions available from Progent cover in depth information security assessment using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; protecting your email system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced online consulting to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a broad range of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance resolving problems within UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. For more information about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is ProgentÔŅĹs server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youÔŅĹre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Alpharetta Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your existing one, identifying or enhancing Help Desk application software to address the unique demands of your company, or adding occasional online personnel to supplement your internal Help Desk Call Center team to deal with high-demand situations like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Alpharetta Georgia fast communication with a large technical support group with extensive background delivering phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a significant contributor to business productivity, and Progent's intent is to fix and not just annotate network issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To read more about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Alpharetta Georgia remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your business so your network support is proactive rather than reactive. By spotting emerging problems before they expand into network outages, remote monitoring can head off disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Alpharetta Georgia, Progent's online network support specialists are ready to deliver professional and affordable system support the instant your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Alpharetta company has a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to address sudden network emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Organizations in Alpharetta Georgia
Progent's remote network troubleshooting services enable your Alpharetta business to realize the advantages of timely, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic worth by becoming more available, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most organizations in Alpharetta Georgia, local computer support resources, whether made up of outside consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service professionals give you a convenient, fast, and budget-friendly solution to supplement your local resources and to convey valuable information to improve your capability to resolve future issues in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller businesses commonly rely on independent freelance service providers. Although freelance service people carry less overhead than larger support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your network expands, network downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup service expertise to insure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Growth
Businesses typically start with an information system implemented on a modest budget. Lacking a strong framework, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed systems need careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the stable foundation to handle vital business requirements and ease downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies need advice and technical training to negotiate an ever more complicated maze of product options capable of accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match IT expertise with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the front lines of network service, performing a broad range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for using computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each staff member to every customer. The discipline of detailing and archiving support records allows more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.