Fast Remote Troubleshooting for Alpharetta Georgia IT Networks
Fast Online Support for Alpharetta SystemsFor organizations in Alpharetta Georgia, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve most information system problems quickly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits even more in incidental costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many online service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your network remotely without violating corporate security.

Progent's advanced customer support reporting system includes extensive histories for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance delivered to every client by every Progent engineer. This archive of problems and responses is stored as a readily accessible proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the most efficient solutions in the least time.

Remote support available from Progent to businesses in Alpharetta Georgia include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and rapid restoration of important files, apps, images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of seasoned network experts gives your customers in Alpharetta Georgia quick access to a large technical support group with substantial experience providing phone support and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's goal is to solve instead of merely document technical problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team provides remote advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Alpharetta Georgia remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By spotting potential trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and expensive service crises. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by multiple platforms.
How Your Alpharetta Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Alpharetta Georgia, Progent's phone-based network support engineers can provide effective and affordable system help the instant your company has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Alpharetta company has a local independent support technician or maintains an in-house organization that can deal with day-to-day network problems, ProgentÔŅĹs Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Alpharetta Georgia
Progent's online IT consulting services allow your Alpharetta organization to realize the benefits of on-call, world-class network support without the expense of managing an in-house IT organization. Your information system will derive greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Alpharetta Georgia, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can solve typical network problems. On the other hand, major troubles may strike when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support personnel. In these situations, Progent's online support specialists provide an easy, fast, and affordable way to augment your local help and to pass on useful knowledge to improve your capability to handle downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry less overhead than big support companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your business to go without help during an emergency. As your company expands, system unavailability and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your network is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. These poorly designed environments require careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the stable foundation to handle critical business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of product alternatives capable of promoting business success and improving productivity. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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    Microsoft SQL Server 2014 includes significant enhancements in key areas including performance, uptime, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that works transparently with all workloads including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises consulting services such as system design, configuration, management, troubleshooting, and application development expertise to help businesses of any size to realize fast return from their SQL Server 2014 deployment.

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    24x7 Oracle Recovery Manager Consult

    Progent can provide fast and affordable remote access to an authorized Oracle database administration consultant or an Oracle software programmer. Progent offers advanced DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, build, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Streams replication tools and Oracle Recovery Manager.

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    Progent's Microsoft-certified Windows 2000 Server consultants offer network support and IT consulting services for the entire line of .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting offerings include network planning, installation, project management, on-site and remote support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent offers businesses of any size world-class network online or on-premises consulting services for networks based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also offer security consulting for businesses varying in size from the small office to the worldwide enterprise.

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    Application Publishing with ISA Server 2006 provides more protection of intranet applications while enabling increased productivity by making these applications accessible to legitimate remote users. Internet Security and Acceleration Server can guard corporate applications, services, and information throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-certified ISA Server consultants can help you design, deploy, set up, and maintain ISA Server 2006 on your network so that your company achieves a highly functional and economical combination of protection, convenience, and performance.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to help you to design, integrate, manage and repair a backup and disaster recovery system based on Barracuda technology.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your business.

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    Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design specialized line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP reporting consultants can show you how to design reports that let you analyze your business more effectively, transforming raw information into useful understanding of your company and customers.

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    Cisco has designed a full product line of routers that includes appliances built to provide the protection, performance, and availability demanded by customers ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your IT system and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS operating system, including the Cisco 800 family of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Routers.

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    To see answers to common enquiries concerning being a consultant at Progent, go to Employment at Progent Frequently Asked Questions.

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    Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and associated Exchange infrastructure to reduce hardware costs and administrative hassle. You can deploy Microsoft 365 Exchange Online to run all your mailboxes, or you can run a hybrid solution that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable online support to assist your small businesses to evaluate the benefits of Exchange Online, design a solution that makes sense for your business needs and IT budget, carry out an efficient move from your existing Exchange organization to one that includes Exchange Online, train your management staff and end users, and deliver ongoing consulting and technical support.

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    Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity environment that extends across your data center and cloud-based assets and protects any user anywhere with any endpoint device.

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    Progent's Cisco CCIE network infrastructure experts can help your business to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone expertise, and CUCM/CallManager software expertise.

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    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your servers, such as printers, network appliances such as routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like sensors and robotics.

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    Progent's Microsoft-certified experts can deliver a variety of network consulting services to help companies of any size to deploy, administer, and support IT systems that include workstations, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can help create test environments to evaluate Windows 8.1 and develop and execute Windows 8.1 migration projects based on industry best practices.

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    Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.

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    Progent offers a wide array of cost-effective services to assist your company to deploy, configure, repair, and manage workstations and notebooks powered by Windows, macOS and OS X, or various versions of Linux. Progent can provide onsite or remote assistance for individual computers or laptops or help your business to plan and carry out a large-scale migration to new or updated operating system software and business applications. Progent can also provide engineers and technicians to assist you to plan for and implement a site relocation or merger designed to produce the least possible interruption to your business.

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    Progent's Cisco-certified wireless experts can assist businesses of all sizes to design, implement, manage and repair Cisco Aironet Wi-Fi access point environments to provide the performance, coverage, density, expandability, security compliance and manageability required for transparent access between Wi-Fi and wired network infrastructure. Progent offers affordable online and onsite consulting services for both legacy and new-generation 802.11ac Aironet APs and Progent can help your business design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.

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