Fast and Affordable Remote Help for Alpharetta Georgia Computer Networks
Urgent Phone Consulting for Alpharetta SystemsFor companies in Alpharetta Georgia, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve most information system issues rapidly. Efficient support reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid situations where quick fixes somehow end up as major invoices. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes that permit the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent's remote service group can link to your company's system remotely without compromising network security.

Progent's powerful customer support database application stores comprehensive documentation describing the support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of support provided to each client by any Progent engineer. This history of issues and fixes is stored as a readily retrievable support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional vast technical databases and allow priority access to vendors' in-house support staff so Progent's remote service experts are able to find the best resolutions promptly.

Online support available from Progent to companies in Alpharetta Georgia include:

ProSight Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These can include health checking, update management, automated remediation, endpoint setup, backup and restore, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your designated IT management staff and your assigned Progent consultant so that emerging issues can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting utilities designed to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast recovery of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity via a device that only you have and that is accessed using a different network channel. A broad selection of devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your corporate network support resources. Client access to the Help Desk, provision of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether issues are taken care of by your internal network support organization, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or shrink your part of technical support activity as circumstances demand. Progent provides startup deployment and provisioning of the professional services automation software plus documentation, testing and education. To find out more about ProSight Co-Managed Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of seasoned network consultants gives your clients in Alpharetta Georgia fast access to a large support resource with extensive background delivering telephone-based help and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to business productivity, and Progent's policy is to resolve rather than merely annotate IT problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers remote professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Alpharetta Georgia remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so your computer support is proactive and automated. By spotting potential problems before they grow into network outages, proactive monitoring can head off stressful and costly service crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a variety of operating systems.
How Your Alpharetta Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Alpharetta Georgia, Progent's online computer support engineers are ready to provide expert and affordable system support whenever your organization has to have it. Over two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Alpharetta office has a regular freelance consultant or employs an in-house organization that can handle common computer issues, Progent's Microsoft certified consultants can still offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to handle sudden system crises or especially complicated integration projects.

Details of Progent's Online Network Support for Alpharetta Georgia
Progent's phone help, remote repair, network security expertise, and system management services offer businesses in Alpharetta Georgia the greatest leverage for your IT budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's Microsoft-certified ISA Server consulting experts have extensive experience developing corporate security solutions for information systems with many sites, remote workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size business design and implement a configuration of Microsoft ISA Server 2004 that meets your IT security needs without limiting your productivity.

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    Progent's certified engineers can provide remote and onsite consulting expertise to assist you to manage, maintain, and repair computers based on Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, backup and restore, online access, smartphone and tablet integration, wireless configuration, and 24x7 network monitoring.

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    VMware's NSX virtual network technology enables you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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    MS Communications Server delivers Instant Messaging and Real Presence in a scalable, enterprise-grade package offering enhanced protection, transparent integration with popular Microsoft software, an expandable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. The product offers lower costs and improved operational efficiencies, enhanced worker output, and better intellectual property protection. Microsoft Office Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide remote and onsite support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add significant strategic value to your information network

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    Progent provides national remote technical support and troubleshooting services for companies that run Apple macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft Windows products. Progent's experts can provide Mac users a variety of services such as desktop assistance, migration to the current edition of macOS from legacy editions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad support, or migrating to iCloud. Online network consulting provides maximum leverage for your IT dollar by protecting client productivity and limiting the hours charged for network repair services. Sophisticated remote support tools and skilled service specialists and consultants combine to enable Progent to handle most IT issues without squandering time and expense by going to your location. In most of situations your IT issues can be remediated by telephone or through a mix of telephone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA premier security professionals to help with the toughest system problems.

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    Progent can provide affordable online and onsite consulting to assist businesses to migrate any part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design and review, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.

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