Immediate Remote Help for Alpharetta Computer Networks
Fast Online Help for Alpharetta NetworksFor companies in Alpharetta or anywhere in the state of Georgia, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support lowers direct expenses because solutions require fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting experience is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to many remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where fast fixes manage to end up as big tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which ensure the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to communicate with your company's computer system remotely without violating corporate security.

Progent's powerful service database application keeps detailed documentation describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of support delivered to every customer by every engineer. This history of anomalies and fixes is stored as a readily searchable internal database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find optimal resolutions quickly.

Online technical support services offered by Progent to clients in Alpharetta and anywhere in the state of Georgia include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who lack the money or time to create an in-house Help Desk but who require quick access to an efficient Call Center with proficient phone assistance as well as the expertise to escalate complex tasks to advanced consultants.

    Progent’s Virtual Call Center is intended for larger companies and serves as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk can act as a an escalation resource to resolve the toughest technical issues, or be ready in those instances when your other resources are swamped.

    Progent's Help Desk Call Center team of seasoned network experts provides your clients in Alpharetta or anywhere in the state of Georgia fast contact with an effective technical support resource with years of experience delivering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk recognition as a key driver of business productivity, and Progent's policy is to fix rather than merely record IT issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Alpharetta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By uncovering potential issues before they evolve into network outages, automated monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks based on a variety of OS platforms.
How Your Alpharetta Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Alpharetta or throughout the state of Georgia, Progent's online computer support specialists can provide professional and cost-effective system support whenever your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Alpharetta office has a regular freelance consultant or employs a full time IT staff that know how to deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected network emergencies or especially tough integration projects.

Details of Progent's Online Computer Services for Alpharetta
Progent's phone help, Internet-based repair, network security consulting, and system management services give offices in Alpharetta or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.