Fast and Affordable Remote Troubleshooting for Alpharetta Georgia Networks
For companies located in Alpharetta Georgia, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent value because they possess the real-world background and have access to the advanced technology needed to solve most network problems rapidly. This reduces immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick solutions manage to end up as big tabs. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven methodologies which permit the highest degree of efficiency for remote help and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your network remotely without violating corporate security.
Progent's sophisticated customer support reporting application maintains comprehensive histories for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each Progent customer by any consultant. This archive of anomalies and fixes is structured as an easily searchable support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick access to vendors' in-house product engineers so Progent's remote service specialists can come up with optimal solutions quickly.
Remote services offered by Progent to customers in Alpharetta Georgia include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help you business to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most difficult problems occurring in network design, integration, administration, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to resolve problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your environment via sophisticated on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure devices by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to clean up quickly after a damaging breach. Security support services offered by Progent include: thorough network security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile communication; guarding your email system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a broad spectrum of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Alpharetta Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Call Center application software to address the particular demands of your business, or providing temporary online personnel to reinforce your existing Help Desk team during high-demand scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals provides your workers in Alpharetta Georgia immediate access to an effective technical support group with years of experience providing telephone-based support and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's intent is to resolve and not merely annotate IT problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group can supply phone-based professional consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Alpharetta Georgia remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your IT support is proactive rather than reactive. By spotting emerging issues before they result in crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments based on multiple OS platforms.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Alpharetta Georgia, Progent's online computer support engineers are ready to deliver expert and economical IT help the moment your company requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Alpharetta company works with a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle unexpected network emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Offices in Alpharetta Georgia
Progent's remote IT consulting services allow your Alpharetta business to realize the benefits of timely, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
For most companies in Alpharetta Georgia, local computer support providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, serious problems can spring up when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online service experts give you a convenient, quick, and budget-friendly way to supplement your local help and to transfer valuable knowledge to improve your ability to handle downstream problems locally.
- Less Dependence on Individual Service Providers
For IT support, smaller companies often depend on individual freelance service providers. Although freelance consultants carry less internal costs than big service organizations and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup help may require your company to wait for help during an emergency. As your business grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your IT system remains available.
- Create a Scalable Basis for Seamless Growth
Businesses typically start with an information system implemented on a shoestring budget. Without a strong framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the business. Such poorly designed environments need careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle current business demands and simplify future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and enhancing efficiency. They do not need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended
solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical expertise with the best needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.