Business Continuity Support
ProSight Data Protection Services:
Altaro VM Backup Managed Services
ProSight Data Protection Services - Altaro VM Backup: Hyper-V and VMware Virtual Server Backup
Altaro VM Backup is a managed service designed to provide small and mid-size businesses with a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud-based environments and also supports cost-effective cloud backup to a Microsoft Azure Block Blob storage account.
Top features of Altaro VM Backup include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your exposure to data loss, military-grade encryption, granular restore options for entire virtual machines or for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter, and the ability to leverage Microsoft Volume Shadow Copy Service (VSS) technology to back up live virtual machines without downtime.
Progent is a certified Altaro partner and can provide a broad range of services to help you plan, deploy, optimize and troubleshoot a backup/restore solution based on the Altaro VM Backup platform. Progent also offers ProSight Data Protection Services Altaro VM Backup as a managed service to provide end-to-end monitoring and management of your backup ecosystem. Progent's Hyper-V consultants and VMware experts can help you design and manage virtual machine deployments that utilize on-premises or offsite VMs or that use a hybrid architecture that incorporates both local and cloud-based resources. In addition, Progent offers business continuity/disaster recovery (BCDR) planning consulting to help smaller organizations prepare for potentially catastrophic threats to business-critical data such as ransomware, human error, hardware failure and natural disasters.
Key Features of Altaro VM Backup
Altaro VM Backup is designed to handle the backup/restore requirements of most small businesses and combines simplicity of operation with a rich feature set that includes capabilities typically found only in enterprise-grade platforms. Altaro protects the most widely used versions of Hyper-V and VMware and supports popular backup media:
| Supported Hyper-V OS | Supported VMware OS | Supported Media |
|
Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Hyper-V Server (Core) |
VMware vCenter V(5.0, 5.1, 5.5, 6.0, 6.5, 6.7 & 7.0) VMware vSphere V(5.0, 5.1, 5.5, 6.0, 6.5, 6.7 & 7.0) VMware ESXi V(5.0, 5.1, 5.5, 6.0, 6.5, 6.7 & 7.0) (Free ESXi not supported) |
USB External Drives eSata External Drives USB Flash Drives Network Shares NAS devices PC Internal Hard Drives RDX Cartridges Altaro Offsite Server |
Altaro VM Backup includes powerful features in three crucial areas of data protection: backup/replication, restoration/disaster recovery, plus management and reporting.
Backup and Replication
Altaro VM Backup offers fast, efficient, and secure backup for data protection and archiving plus offsite replication for disaster recovery. Major backup and replication features include:
- Augmented In-Line Deduplication: In-line variable block size deduplication sends only changed data to the backup device or site, conserving bandwidth, reducing storage requirements, and improving performance.
- Continuous Data Protection (CDP): Rather than run daily backups, you can reduce backup intervals to as short as five minutes to lower your Recovery Point Objective (RPO).
- Concurrency: You can back up multiple virtual machines simultaneously, which makes it possible to conduct backup operations during shorter off-hour time windows when more bandwidth is available and network performance is less critical.
- Live/Hot Backup: Integration with Microsoft Volume Shadow Copy Service allows you to back up virtual machines without incurring downtime.
- Cluster Shared Volumes & VMware vCenter: The ability to back up virtual machines running in a Hyper-V Failover Cluster (with or without cluster shared volumes) or in a VMware vCenter environment supports larger deployments.
- Offsite Replication: To facilitate disaster recovery, you can set up the Altaro Offsite Server tool on an external server for storing a copy of your backups at a different location.
- Flexible Scheduling and Retention Policies: You can set different backup schedules and retention policies for individual VMs.
Backup scheduling and retention options for Altaro are easy to configure, review and update - Application Consistent Backups: Altaro VM Backup can use Microsoft Volume Shadow Copy Service (VSS) and all VSS Writers running inside the protected VM when making a backup. Applications like Microsoft SQL and Exchange will be aware the backup has happened and automatically run the relevant maintenance tasks such as truncating transaction logs.
- Military-Grade Encryption: Prior to saving your data to a backup device, you have the option of encrypting it using 256-Bit AES Encryption.
- Virtual Disk Exclude: You can select which Virtual Disks to include or exclude in your VM backups.
- Grandfather-Father-Son Archiving (GFS): In addition to your continuous and daily backups, you can set up a special backup schedule to create and archive a new backup version every week, month and year.
- Cloud Backup to Azure: Altaro supports backup to an Azure Block Blob storage account, which is the most affordable storage option available on the Azure cloud.
Altaro lets you back up VMs that are hosted on-premises, offsite or in the cloud - Cloud Backup to Amazon S3 and Wasabi: Altaro supports seamless native backup to Amazon S3 and Wasabi. No additional resources running in the cloud are required to provide backup storage.
- Back up to multiple offsite locations: For enterprise-class resilience, you can take copies of VMs to multiple offsite locations including multiple clouds such as Azure and Amazon S3.
Altaro VM Backup includes a rich set of tools for point-in-time granular recovery of VMs and files that have been periodically backed up and need to be restored for any reason. In a disaster recovery scenario, Altaro has tools for quickly restoring an entire site from the latest replicated version stored offsite.
- Restore as Clone: You can restore a VM backup to a new location with a new name, allowing the cloned VM to run side by side with the original VM. This avoids the need to overwrite live VMs.
- Restore to Different Host: You can restore a VM backup to a different host. The VM will be restored to a new location on the new host and will be given a new name.
- Boot from Backup: You can instantly boot any VM version directly from the backup location either for verification purposes or to achieve a significant reduction in RTO (Recovery Time Objectives) in a disaster recovery scenario.
- File Level Restore: You can quickly restore individual files and folders from any VM backup.
- WAN-Optimized Replication: You can make continuous copies of your VMs to a remote site and switch immediately to the copy site in the event that a disaster takes out your primary VMs. This can significantly shrink your recovery time objective (RTO) and get you back in business quickly.
- Microsoft Exchange Item Level Restore: You can restore individual emails from within the Exchange Mailbox database.
Altaro VM Backup allows you to restore individual emails from an Exchange Mailbox - Restore Different Versions: You can restore from multiple points in time rather than being limited to the latest backup.
- Sandbox Restores and Verification: This features lets you schedule or manually launch test drills to confirm the integrity of your backup data. You can verify backup folders without attaching the VM to your Hyper-V or VMware Host, or you can run a complete test restore to a clone and ensure that the restored VM can boot.
- Backup Health Monitor: Backup storage integrity can be monitored proactively and repaired automatically as part of the next backup process.
The web-based Cloud Management Console (CMC) centralizes management, monitoring and reporting for Altaro VM Backup deployments. The CMC provides a single online portal for tasks such as initiating backups, setting up on-premises and offsite backup locations, configuring encryption keys, and restoring VMs. The CMC also saves time by allowing you to set custom templates with schedules, retention policies and advanced settings and assign them to multiple VMs across different hosts. In addition, you can use the CMC to monitor backup activity in real time, view historic reports on operations and errors, and configure the CMC to send email alerts for completed or failed tasks and other useful information.
Download ProSight Altaro VM Backup Services Datasheet
To view or download a datasheet describing the key features of ProSight Altaro VM Backup Services, click:
Progent's ProSight Altaro VM Backup Services Datasheet. (PDF - 310 KB)
How Progent Can Help You Benefit from Altaro VM Backup
Progent's Microsoft-certified Windows Server Hyper-V consultants and VMware-certified vSphere and vCenter consultants can help you plan, deploy and manage a backup/restore solution based on Altaro VM Backup. Progent's Exchange consultants can help you integrate Altaro VM Backup with your Exchange environment, and Progent's Azure hybrid cloud consulting specialists can show you how to use your Azure Block Blob storage account with Altaro to protect your VM backups. Progent's business continuity consultants can show you how Altaro VM Backup's replication features and offsite backup capability can help safeguard your mission-critical data and enable you to resume your core services quickly in case of a catastrophic event. Progent's GIAC-certified information assurance consultants can assess the security profile of your backup solution and can help you deploy the latest tools and follow industry best practices for operating safely in the modern threat landscape.
Zero-Downtime Solutions Supported by Progent
Progent's Microsoft and Cisco consultants can help your company to create an efficient, fault-tolerant environment that resolves major problems covering a wide array of infrastructure technologies and operations such as:
Disaster Recovery Planning
Progent's disaster recovery professionals can help you create a disaster recovery strategy so you can resume IT functionality in the event of an information network disaster. Progent can assist you to create a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also help you create an affordable, fault-tolerant system architecture that addresses reliability issues involving a broad range of network technologies and processes. To read more, go to Business Continuity Consulting.
CRISC-Premier IT Risk Management
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify a consultant's skills to plan, deploy, and maintain IS control mechanisms to reduce risk. Progent offers the expertise of a CRISC-certified consultant to help you to create and execute a business continuity or disaster recovery plan that follows industry best practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines. To learn more, see CRISC-Premier network risk mitigation experts.
Microsoft Server 2019 Fault-tolerant Failover Clustering
Windows Server 2019 introduced important enhancements in scale, throughput, management, cybersecurity, application compatibility, Linux support, container technology, and hybrid integration of on-premises and cloud assets. Headline enhancements of Windows Server 2019 include Windows Admin Center for unifying the management of hybrid local/cloud resources, System Insights for taking advantage of advance predictive intelligence to manage local environments, Windows Defender ATP (Advanced Threat Protection) Exploit Guard for host-intrusion defense, container networking using Kubernetes, Cluster Sets technology for deploying and administering massive high-availability scale-out clusters, and Storage Migration Service for simplifying the migration from legacy editions of Windows Server. For details, go to Microsoft Windows Server 2019 Fault-tolerant Failover Clustering Consulting.
Microsoft Server 2016 Disaster Recovery
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a DR system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using low-cost equipment, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a stretch cluster quorum witness. To read more, see Microsoft Windows Server 2016 Disaster Recovery Help.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a DR solution powered by VMware SRM.
NetApp MetroCluster High Availability and Disaster Recovery Technology
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with replication to deliver fast, zero data loss disaster recovery between datacenters located as far as 300km apart. Progent offers the skills of a certified NetApp MetroCluster expert who can help your business to design, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your functional requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing help with procedures like assigning shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your DR solution to show compliance with information assurance standards and government requirements.
Fault Tolerant Load Balancing
Progent offers high availability load balancing consulting covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products such as Cisco Content Engine. Non-stop load balancing technologies for which Progent offers consulting services include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP. To read more, see High Availability Load Balancing.
High-Availability Data Centers
Progent's Data Center engineers can help you select zero-downtime data centers that meet the particular requirements of your company. High availability Internet Data Centers are particularly attractive to small and mid-size organizations because of their affordability and convenience compared to pursuing a do-it-yourself strategy. Trying to design an in-house data center with even a basic degree of fault tolerance is too expensive for the majority of small businesses. Progent can show you how to get all the advantages of non-stop colocation centers by offering a full array of engineering and maintenance services. To read more, go to Non-stop Data Centers Consulting.
Non-stop Interoffice Networking
Progent’s interoffice connection professionals can help organizations achieve zero-downtime interoffice connections by means of fully redundant networks featuring automatic failover. Progent’s Cisco-certified CCIE network engineers can design and implement high-availability Inter-office connections based on non-stop EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over can provide affordable non-stop interoffice connectivity. To read more, go to Failsafe Interoffice Networking.
Non-stop Internet Connections
Progent's Cisco-authorized network experts can show you how to build an affordable, fault tolerant Internet connection solution that can deliver non-stop Internet access through a wide range of high availability Internet network technologies including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide CCIE professionals to show you how to utilize the most advanced technology for 24x7 Internet connectivity to create a cost-effective, completely redundant Internet network with automatic failover and other capabilities to deliver zero-downtime Internet availability. For details, visit 24x7 Internet Access Architecture.
Backup and Recovery Solutions Consulting and Support Services
Progent can provide economical online access to engineers skilled in a wide array of utilities and technologies that provide solutions for protecting Windows, Mac, and Linux physical and virtual servers and desktops plus laptops and smartphones. Progent can provide help for all major backup platforms such as Acronis, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can assist you to install, upgrade, or troubleshoot backup systems for a range of architectures including local, edge to datacenter, cloud, or hybrid. For more information, go to Backup and Restore Technology Consulting Services.
Microsoft System Center Data Protection Manager (SCDPM) Data Recovery Consulting Services
Progent's certified Microsoft System Center Data Protection Manager support professionals can help your company to develop an effective business continuity plan, implement a cost-effective fault-tolerante IT architecture, install a SCDPM-powered backup and restore system, thoroughly validate your DPM system, educate your administrative staff or regular service providers how to manage SCDPM, or provide extensive IT outsourcing services such as off-site housing of Microsoft System Center Data Protection Manager machines in Progent's data center facility. For more information, see System Center Data Protection Manager Consulting Services.
Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup solution can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup protects critical company data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help you to design, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology. For additional information, visit Barracuda Backup and disaster recovery consultants.
ProSight Data Protection Services Altaro O365 Backup Services
Microsoft 365 (previously named Office 365) provides rudimentary archiving but does not include native support for crucial data protection capabilities like Exchange backups or long-term point-in-time data recovery for OneDrive for Business or SharePoint Online. Altaro O365 Backup delivers a full-featured platform for programmable backup and quick recovery of all your organization's O365 mail, Teams Chats, SharePoint sites, and OneDrive files. Progent is a certified Altaro partner and has designed ProSight Data Protection Services (DPS) O365 Backup to deliver comprehensive managed services for Altaro's O365 data protection product. ProSight DPS O365 provides an affordable backup-as-a-service solution that guards O365 components against data loss resulting from user or system error, malevolent deletion, and malware assaults such as ransomware. To read more, go to ProSight Data Protection Services Altaro O365 Backup solutions.
Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS ECHO automates your backup processes and enable rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS ECHO can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS ECHO to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS ECHO managed cloud backup.
ProSight Data Protection Services 360 Backup Solutions
Progent's data protection experts can help you to create, deploy and troubleshoot a backup plan built around MSP360 technology. MSP360 offers file or image-based backup/restore for VMs and physical computers, supports all leading public clouds, and allows businesses to create a data protection ecosystem with a minimum RTO and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup system to protect against data loss caused by human mistakes, system errors, ill-intentioned users, and malware assaults such as ransomware. To read more, see ProSight Data Protection Services 360 Backup services.
Consulting for Double-Take Software for Data Backup and Recovery
Double-Take publishes a family of products intended to deliver small businesses a variety of cost-effective solutions for replicating and recovering vital workloads such as Exchange, Microsoft SQL, Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning consultants have in-depth backgrounds integrating Double-Take technology into small business information systems to create a high level of availability and business continuity capability at a budget-friendly price. For details, see Consulting for Double-Take Solutions for Data Backup.
Why Choose Progent for Disaster Recovery/Business Continuity Planning Solutions?
Since Progent is a Microsoft Partner and provides professional application expertise for a wide variety of business software programs, Progent is able to help clients to arrive at complete IT solutions that substantially enhance the business value of your information system. As a Registered Partner with Cisco, Progent can provide the services of premier engineers and specialists with experience in designing, deploying and supporting networking solutions based on Cisco products. The extent of Progent's technical experience and Progent's sensitivity to the needs of small and midsize companies make Progent a great partner for building and running an affordable, dependable information system.
How You Can Access Progent's Engineers for Business Continuity Planning Support
If you wish to contact Progent about consulting expertise for workplace recovery planning, call
An index of content::
Internet Security and Acceleration Server Configuration
Microsoft Firewall Network Consultants
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring Microsoft ISA Server-based security installations for IT networks with many offices, mobile users, and mission-critical web applications. Progent's Microsoft Firewall experts are available to help your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your information security needs without overly restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Cisco VTC Consultant
Technology Professional Radvision XT5000
Progent offers the support of a veteran consultant with extensive experience installing, maintaining, and upgrading video conferencing platforms from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal network support team, your Internet Service Provider, and your video conferencing platform supplier to assist your company increase the business value of your video conferencing solution.
Exchange 2003 Integration
Exchange 2003 Computer Consulting
Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.
IoT sensors patch management Consulting Services
24-Hour Consult iPhone patch management
Progent's managed services for software/firmware update management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoints printers and scanners, infrastructure appliances like switches and wireless APs, and Internet-of-Things devices such as sensors and health monitors.
Services Windows Server Essentials Upgrade
Microsoft Certified Expert Windows Server Essentials Server Backup Technology Professional
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small businesses to transition from the older stand-alone in-house datacenter to the contemporary hybrid networking paradigm that includes local and cloud-based resources. Progent's consultants can provide budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to determine the potential business benefits of migrating to Essentials and adopting a hybrid local/cloud-based design for your network environment. Progent can provide comprehensive project management to help you design and carry out an efficient move to Windows Server 2012 R2 Essentials, Microsoft 365, and other Azure Cloud platforms and services. Progent also offers continuing consulting, troubleshooting, and customized training.
Desktop Help Desk Services Support and Setup
Call Desk Management Services Network Consulting
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Support services are offered at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
ProSight Windows Server Management Professionals
ProSight Server and Desktop RMM Computer Consultant
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that drive your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your business.
Wireless Site Survey Remote Support Services
Specialist Wi-Fi RF Coverage Maps
Progent's Wi-Fi site survey services assist you to plan, implement and troubleshoot a Wi-Fi LAN optimized for your environment, providing your business a wireless solution that delivers the coverage, speed, capacity, security, and hand-off ability your company requires.
virtual Windows desktops Professionals
24/7/365 Consultants virtual desktop delivery
For Windows desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop solution that improves the business impact of your IT network; integrate XenDesktop technology with your physical and virtual servers, end-user computers, and printers; upgrade your older virtual desktop software to current versions of XenDesktop; and provide advanced remote technical support. Progent can also instruct your network managers to adhere to best practices to maintain your XenDesktop solution efficiently.
After Hours Consulting Company VMware Workspace ONE Endpoint Management
System Center Configuration Manager Computer Support Consultants
Progent's Microsoft-certified engineers can assist your company to automate desktop PC change and update deployment by delivering support for administration tools like System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Information Technology Consulting Helpdesk Management Services
Computer Support Help Desk Outsourcing Consultant
Progent’s Co-managed Call Center service makes it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Altaro Office 365 SharePoint Backup Professional
Altaro Office 365 Mailbox Backup Remote Support
Progent is a certified Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to back up and restore your M365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
After Hours Remote Consulting Knowledge Transfer
Expert Training Support
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Small companies who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout IT Consultant
On-site Technical Support Catalyst Wi-Fi Access Point
Progent's Cisco-certified Catalyst 802.11ax WAP experts can provide economical online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless APs.
SCVMM 2012 Reporting Online Troubleshooting
SCVMM Planning Consultant
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to move from an older version of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you realize maximum return on investment.
Open Now NetDocuments ndMail Consultants
Consultancy NetDocuments and Exchange
NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for the legal profession. Progent can provide online guidance from NetDocuments experts who can assist legal departments and law firms to plan, configure, administer, optimize, or troubleshoot a document management system (DMS) solution based on NetDocs.
Windows 2003 Professional
Microsoft Experts Windows Server 2003 Professionals
Progent's Microsoft-certified Windows 2003 Server engineers can provide network help and IT consulting for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows 2003 migration, integration, administration, and support services include system planning, installation, project management, on-premises and remote network support and repair, Call Center outsourcing, expert security consulting, turn-key outsourcing, and expert co-sourcing.
Internet Connection Professionals
Comcast Business Class Cable Internet Specialists
Progent can provide the affordable support of remote Internet connectivity consultants to help your company to evaluate or enhance your ISP services so your Internet connectivity solution meets your business needs. Services provided by Progent's engineers include evaluation of your existing bandwidth use, vendor and plan comparison and ordering, network provisioning, and managing a seamless switchover to a different ISP and/or service arrangement. Provisioning can include enhancing current routers and deploying additional ones, implementing firewalls, and designing dependable Border Gateway Protocol configurations.
Microsoft Proxy Server Technical Consultant
ISA 2004 Server Integration
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds creating Microsoft-based security solutions for information systems with multiple sites, mobile workers, and line-of-business web-based applications. A Progent ISA Server consultant can help your small business design and implement an installation of ISA Server 2004 that supports your IT security requirements without restricting your productivity.
Select Topic: