Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Microsoft Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and PSTN telephony. Lync 2010 can extend the capability of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support services to help you to maintain and troubleshoot your existing Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to design and execute an efficient Skype for Business upgrade.
Catalyst line of wireless controllers simplify the administration of wireless LANs by unifying the provisioning and management of Wi-Fi APs, tuning wireless performance by limiting the effect of radio frequency congestion, enhancing wireless uptime with rapid failover, and hardening security by detecting cyber threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller technology.
Progent can assist you to evaluate the many subscription options available with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to build and manage hybrid ecosystems that transparently integrate on-premises and cloud-based products and services.
Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
If your business computer system mixes UNIX, Linux or Sun Solaris technology with Windows, Progent can help you to incorporate your servers into a unified environment that permits all your OS platforms to coexist for easy management, seamless information exchange, high reliability, enhanced performance, and strong protection. Progent's UNIX/Linux/Solaris and Windows coexistence support services include IT infrastructure integration and service, support for Windows services for UNIX, online server monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk outsourcing.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can expand their reach, lower their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist you to halt the spread of an ongoing ransomware breach. Call 800-462-8800
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and delivers powerful innovations plus a redesigned architecture. These enhancements favorably impact vital facets of IT like manageability, availability, compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the possible business benefits of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and management for Microsoft Exchange Server 2013.
Systems Management Server provides extra functionality for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs lower the net operational costs of managing and deploying software products by making it simpler to copy system images, manage mobile devices, and operate management tools. In addition to advising you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and update services can minimize cost and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless engineers can show you how to define efficient processes and policies to manage PDAs and intelligent mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you design a security strategy that incorporates policies, procedures and IT products to keep your IT computer system protected.
Progent's certified SQL Server 2019 experts can assist your organization to assess the advantages for upgrading to SQL Server 2019 and can provide rapid online or onsite access to experts in system planning and integration, application programming, database administration, and network security.
Stealth intrusion testing is a key component of any overall network security strategy. Progent's security professionals can run thorough intrusion checks without the knowledge of your company's internal network support resources. Stealth penetration checking uncovers whether current security defense tools such as intrusion incident alerts and event history monitoring are properly configured and consistently observed. Progent can implement continuous autonomous PEN testing to define your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, skipped patches, and unsound product defaults can be combined by threat actors into the multi-vector attacks typical of modern versions of ransomware.
Progent's productive atmosphere will make you a better consulting professional by improving your technical skills and increasing the satisfaction of your clients. Progent makes good on this commitment by recruiting the best consulting talent for you to work with, offering a state-of-the-art network and communications architecture, running custom software utilities to deliver the maximum level of service, and by optimizing proven business structures for finding and maintaining clients.
Progent provides three basic kinds of Helpdesk services including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals gives your clients easy access to a reliable support group with years of experience delivering phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's focus is on giving the support Help Desk a positive image as a solid contributor to company productivity. Progent's target is to resolve and not merely report problems.
Progent's Microsoft consultants can provide affordable online technical support and development services to help your business to design, implement, manage, and maintain Microsoft SharePoint 2010 environments that can include web pages able to function as portals, extranets, document and media management tools, wikis, data marts, business information systems, enterprise search, workflows, and other utilities to support and improve collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's popular desktop applications including Office Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.
Lync 2013, now called Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that supports the modern BYOD computing style with instant messaging (IM), real-time presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and system architects can assist you to assess the advantages of Lync 2013, design an in-house, cloud-based (via Lync Online) or hybrid topology suitable for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your ROI, and provide custom online and onsite training to your IT staff and end users. Progent offers expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Microsoft 365 apps including Outlook clients and PowerPoint.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art 24x7 remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital devices.
Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and fixing Microsoft SCOM solutions and can provide organizations of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or onsite technical support to assist you to fix critical problems detected by SCOM 2012.
ProSight Reporting is an expanding line of in-depth reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Microsoft engineers can provide affordable remote support and programming services to help your business to design, deploy, manage, and maintain SharePoint 2010 installations that can involve web sites that can function as portals, extranets, document and media management applications, blogs, data marts, business information systems, enterprise search engines, Visio-driven workflows, and other utilities to support and improve information sharing. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's popular office productivity programs including Excel, Word, Outlook, and Visio. Progent can assist your business to upgrade from earlier releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers major improvements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
Hornetsecurity Altaro VM Backup and vSphere Help and Support
Progent offers national online phone support and troubleshooting services for companies who operate macOS and OS X environments or whose IT systems feature a mix of Mac and Microsoft products. Progent's consultants can provide macOS and OS X clients a variety of IT services such as desktop support, upgrading to the latest version of macOS from legacy versions of Apple macOS or OS X, plus help with Mac application software. Progent can also assist your business with iPhone and iPad support, or moving to iCloud. Online network consulting offers optimum return for your information technology dollar by preserving user efficiency and shortening the hours billed for network repair services. Sophisticated remote support technology and skilled technicians and consultants combine to enable Progent to solve most network issues without wasting time and money by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a mix of phone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP certified security specialists to assist with the toughest system issues.
Progent's UNIX family consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience offers you a convenient single source to show you how to build and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a team of IT consultants based in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recovery/business continuity preparedness consultants. Progent can also help you to plan and execute a migration to the Flexential facility by providing services like designing solution configuration, specifying hardware components, system configuration and testing, troubleshooting, streamling remote management, and training your network staff.
Progent can assist businesses of all sizes to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your business to upgrade from an older edition of SCVMM or from another virtualization management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 ecosystem to make sure you get maximum return on investment.
Progent applies no initialization charge and asks no monthly commitment for services provided during normal business hours. Progent's small granularity avoids big invoices for fast fixes so you won't be tempted to permit simple problems to fester.
Progent can assist you to design and carry out a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management for both onsite and Azure resources.
Windows Hyper-V 2016 incorporates key features initially developed for and refined on Azure, among the world's largest public clouds. This significantly enhances the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, dependability and disaster recovery. Progent's Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to run your critical applications, design an efficient network architecture for a cloud-centric or hybrid deployment, develop and carry out a non-disruptive migration plan, train your IT administration and support staff, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment gives you maximum business benefit.
For corporations with branch offices in California or any area covered by Progent's consultants, Progent's Microsoft-Certified network consulting professionals and certified Cisco system specialists can provide a range of network consulting services such as project management, SOX compliance, site moves, enterprise security, system architecture, local or phone-based branch office support, and technical support for co-location hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes efficient use of colocation facilities and Internet data centers. Progent's Microsoft Premier engineers can help large corporations design, deploy and maintain massive rollouts of the latest releases of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco products for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.
Progent's UNIX family support services offer small businesses and software developers support for managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business contact with UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience provides you with an easy one-stop consulting firm to show you how to create and manage a protected and robust mixed-platform connectivity and communications solution that supports UNIX and Microsoft interoperability by integrating MS Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Progent's Power BI consultants can help your business to plan, deploy, manage, enhance or debug your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Power BI reports and dashboards. Progent can show you how to implement and manage a local, cloud, or hybrid network model for Power BI.
Progent's Cisco-certified Wi-Fi technology consultants can help you to deploy, manage, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
For desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can assist your company to design a XenDesktop solution that improves the strategic value of your IT system; integrate XenDesktop software with your servers, end-user devices, and peripherals; migrate your existing virtual desktop software to the latest releases of XenDesktop; and provide advanced remote troubleshooting. Progent can also train your network managers to adhere to industry leading practices to maintain XenDesktop efficiently.
Progent's Microsoft-certified consulting experts can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and onsite assessment and migration services for Windows 10 provided by Progent's consultants include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, security and compliance, automated deployment and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for network management staff and end users, and ongoing Call Center support services.
Remote server management cards give IT administrators full control over a server without the need for a personal presence. Through these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to design, implement, and manage a high-availability company network that includes remote server management cards and Progent can utilize these remote server management cards to deliver efficient off-site technical help. Progent is familiar with a number of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Hornetsecurity Altaro VM Backup Restore Online Troubleshooting
Progent's seasoned ransomware recovery consultants can help your business to restore a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Progent's Microsoft authorized experts offer three service programs to help mid-size and large organizations develop an efficient and productive internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help organizations sift through the various top level Help Desk application programs available and determine what products may be excessively costly, lack critical functions, or align poorly with your company's corporate culture. Progent also offers temporary staffing for businesses who want to reinforce their in-house Help Desk staff for occasional tasks or to fill in for absent or indisposed personnel.
Hornetsecurity Altaro VM Backup Local Technology Consulting Services
Progent's remote access and wireless synchronization experts can help you to plan and configure connectivity solutions for off-site desktops, laptops, and smartphones so they integrate tightly with your IT network, allowing your business to improve the productivity of your off-site workforce.
Progent can help you to create, deploy and manage a backup solution based on MSP360 Backup technology to protect your IT resources hosted on any major public cloud. Progent offers monitoring and management to protect against data loss resulting from user mistakes, computer error, ill-intentioned insiders, and external attacks such as ransomware.
Progent offers the support of Microsoft-certified consultants as well as experienced database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and data security professionals to assist you to evaluate the likely benefits of SQL Server 2012 for your business, install test systems at your site or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and configure an efficient and secure network infrastructure that helps you maximize the business benefit of SQL Server 2012.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to contain the progress of an active ransomware attack. Call 800-462-8800
Progent's Cisco-Certified network engineers can help you to run Cisco's management tools along with a selection of powerful third-party products to create a comprehensive network management solution to keep your network operating smoothly, conserve expensive resources, guard your data, recover rapidly from hardware breakdown or malicious assaults, and enable you to add or repurpose valuable resources sensibly and economically as your business grows.
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to help organizations of all sizes to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Progent provides live remote training for popular desktop apps and environments including Office and Microsoft 365 Excel, Word, Access and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the benefits of traditional physical classroom seminars, such as immediate interaction between students and teachers, but eliminates the costs of transportation and the hassle of attempting to accommodate the schedules of multiple workers. Offered to single students or groups of all sizes, Progent's live online instruction permits the teacher to run the seminar from a remote facility and the clients can be spread across a campus or across the country. Live online education deploys proven learning mechanisms like virtual white boards, electronic hand-raising, and collaborative desktops. Sessions can be brief and targeted to specific subjects or extended in time and wider in scope.
Progent's Cisco-certified Wi-Fi technology experts can help you to deploy, manage, and troubleshoot Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.