Expert Remote Troubleshooting for Amarillo, Texas Computer Networks from Microsoft Certified Engineers
Small businesses have typically been underserved by large IT support firms. Some small businesses permit themselves to become overly dependent on individual engineers or small support organizations who don't have the bandwidth or extensive knowledge to react quickly or efficiently to technical emergencies. Still other small companies turn to mass-market service providers staffed with personnel taught to offer standardized fixes for common problems but who are missing the background and versatility to handle the diversity of configurations and lack of standards that characterizes small company information networks.
Progent's time-tested methodology for delivering affordable and effective network service to small companies has made Progent among the most respected Microsoft-certified IT service firms in the United States. Progent has provided remote help to businesses in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network support staff. This can cut costs and minimize technical risks for major projects such as application development, disaster recovery planning, security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of certified consultants to assist your business to design and implement your cloud strategy.
Key IT Areas Supported by Progent for Office Networks in Amarillo, Texas
Progent's team of certified engineers provides support for all facets of network technology used by businesses of all sizes. Technologies supported by Progent in Amarillo include:
Service Delivery Options for Amarillo, Texas Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, and IT administration. Progent's model for providing IT support is based on the Help Desk structure familiar to larger IT support organizations. Progent's Contact Center Support Model promotes rapid response, thorough activity documentation, consistent follow-through, and tight cost monitoring across a range of IT support delivery options that include online troubleshooting, onsite help, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details about Progent's online computer troubleshooting services.
- Onsite Support
Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to deliver small companies the optimal solution: hands-on support professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, refer to Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting. For more information, see Progentís Help Desk sharing services.
- IT Consulting Services
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, high availability network consulting, server virtualization strategies, plus integration, programming and support for business software including accounting, ERP, business analytics, CRM, and productivity software. Progent can help with one-shot projects including office moves and massive system migrations, longer term projects like upgrading a legacy ERP system to a current Microsoft Dynamics 365 solution, database software programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response such as data restoration and malware removal.
- Network Infrastructure Consulting Services for Teleworkers
Progent can help small and medium-size businesses to design, implement and troubleshoot the network infrastructure to support at-home workers. Aspects of infrastructure where Progent's consultants can deliver assistance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless LAN planning and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for at-home workers, go to network infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of availability and scalability but that is in addition easy for clients to transfer to a different service provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the multi- platform and non- standardized networks typical of small businesses, and retains control of the software in the customer's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Amarillo, Texas Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT consulting allow small companies to avoid the pitfalls related to over dependence on thinly staffed service organizations or independent engineers.
Working with Progent allows your business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network services, small companies sometimes rely heavily on independent engineers. Though freelance support providers have lower expenses than more substantial support firms and can afford to bill apparently smaller fees, freelancers are sometimes too busy to respond rapidly to urgent network problems. If an independent consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement staff may require your business to go without assistance in case of an emergency. The more your small business grows, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you believed you were saving on a freelancer can disappear quickly due to lower output. Also, when independent consultants encounter new problems, the lack of a large consulting team to fall back on for advice requires them to train on the job while your business winds up with the costs for their continuing education.
- Gain Access to Expertise in Advanced Information Technology Issues
Many small service firms or independent engineers who concentrate on small company network support are capable of delivering routine solutions but don't have the seasoning to deal cost-effectively with complex network environments with mixed operating systems, many offices, VoIP implementations, mobile clients, interconnected accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large staff of specialists can be valuable to your company because enterprise environments are by nature complicated, support problems demand in-depth understanding of in many technical disciplines, and reaching a high degree of stability, reliability, and protection requires industry-tested best practices.
- Create a Firm Basis for Seamless Growth
Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs often get piled onto of a weak foundation. As a company grows, stability and expandability problems can undermine the productivity of the organization. These environments need thorough assessment, intelligent business analysis, and broad-based expertise to upgrade to an IT infrastructure that will act as the solid foundation to meet critical business needs and support future expansion.
- Work with Solution Consultants, Not Resellers
Small companies need guidance and education to navigate through an increasingly complex maze of technology options offered for enabling business growth and improving efficiency. Businesses do not need a network consultant or service firm that tries to sell them products. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise exclusively. This permits Progent to match technical services with the genuine needs of customers. Mixing network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the true needs of a customer.
How to Contact Progent
If your Amarillo, Texas business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).