Affordable Computer Support from Microsoft certified Professionals for Businesses in Amarillo, TX
By delivering world-class know-how whenever you need it, making available specialized expertise for critical business applications, offering high-value services such as virtual data center hosting, invoicing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and reduce service expenses. Progent appreciates that information system protection, dependability, and efficiency are as important to small businesses as to large corporations but that smaller organizations don't have the economy of scale to spend heavily in information networks and internal support staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support expertise your company requires whenever you need it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service team. This can cut costs and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations.

Progent can also provide the services of certified experts to assist your company to design and execute a sensible cloud strategy.

Main Technologies Supported by Progent for Businesses in Amarillo, Texas
Progent's team of certified engineers provides assistance for all facets of information systems found in businesses of all sizes. Technologies supported by Progent in Amarillo include:

Support Delivery Options for Amarillo, Texas Companies
Progent has a variety of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity records, consistent follow-through, and strict cost monitoring for an array of IT service delivery alternatives that include remote troubleshooting, onsite help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to address urgent situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's online computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support experts to deliver small businesses the ideal combination: in-person support technicians when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning how and why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. for more information, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical technologies such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection consulting, non-stop network consulting, virtual server solutions, plus integration, customization and support for business programs such as accounting, ERP, reporting, sales automation, and office productivity software. Progent can help with one-time projects including site relocations and major software migrations, extended projects like upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 solution, relational database application programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system management, or emergency response such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size companies to design, deploy and debug the infrastructure needed to support offsite workers. Areas of infrastructure where Progent's experts can deliver support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, wireless LAN design and implementation, and robust Internet connections. For details about Progent's network infrastructure support services for at-home workers, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for customers to transfer to a different support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of small businesses, and keeps control of the software in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you�re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory requirements for IT data protection and incident reporting.

The scope and depth of Progent's consulting team offer a powerful array of benefits to customers trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of IT support, executing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for solving real-world IT problems efficiently. Read more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates big bills for quick solutions. Another advantage of by-the-minute invoicing is that you won't be tempted to permit simple issues to fester until they grow into big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each consultant to every client. The discipline of detailing and organizing service records allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Small companies who work with independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Amarillo, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can provide remote and on premises consulting to help your organization with any aspect of BI reporting ranging from troubleshooting or modernizing reports to planning and implementing an advanced business intelligence solution. Progent's BI consultants can assist you to support your existing reporting environment, assist you to upgrade reports from a legacy reporting platform to a current solution, and provide as-needed online training to meet your individual requirements. Progent’s management reporting consultants can provide expertise in the leading BI reporting platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Builder.

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    • Remote Server Management Cards Consultant Services
    Aten IP9001 Specialist

    Remote management cards offer network managers full control of a server without the requirement for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to design, deploy, and support a fault-tolerant company network that includes remote management cards and Progent can use these remote server management cards to deliver low-cost remote technical assistance. Progent is familiar with a number of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote management cards.

  • MySQL development Specialists MySQL migration Consultancy
  • IT Outsourcing Internet Networking Consultants Amarillo, Randall County
  • Nagios for Linux Consultancy Nagios for Linux Professionals
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  • Network Management outsourcing consultants IT Consultants ProSight IT Management Outsourcing Consulting
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  • Offsite DPM Data Backup Service Technology Consulting Services Support and Integration Offsite DPM Data Backup Service

    • Excel PivotTable Contract Programming Firm
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    Progent's certified Excel and Office 365 Excel application consultants can provide a broad range of remote services to assist you to plan, develop, test, deploy, administer, and troubleshoot business applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your current Excel solutions to the newest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility problems between different versions of Office Excel. Progent offers as-needed help to clients looking for a fast solution to a specific issue associated with Office Excel and Progent can also provide full project management support for migrating or developing line-of-business application software based on Office Excel. Progent's affordable online training classes for Office Excel can be custom tailored to address the needs of individuals or groups.

  • Offsite DPM Managed Data Backup Service Network Consultants Expert Microsoft Certified Remote Data Backup and Recovery Service IT Services
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  • Postini Reseller Antispam Services
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  • ProSight Duo MFA IT Consultant Duo MFA and Single Sign-on (SSO) IT Consultants
  • Microsoft Exchange Information Technology Installation Service Amarillo, United States
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    • Technology Professional External Security Inventory
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    Progent provides small businesses two ultra-affordable security inventory scanning packages that provide, at a preset price, remotely managed inventory scans of your network security profile which are evaluated by expert security specialists who assess the results of the remote scan, deliver objective evaluations of your existing security vulnerability, and offer recommendations for remediation. Progent has developed two complementary security evaluation packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while providing enterprise-quality evaluations of your network's exposure to attack.

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    Progent offers nationwide urgent help and troubleshooting services for companies that run environments powered by variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Remote technical support offers optimum return for your IT budget by protecting client efficiency and limiting the hours charged for computer repair services. Sophisticated online support tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT issues without squandering time and money by going to your site. In most of situations your network problems can be dealt with over the phone or through a mix of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM premier security specialists to assist you with the most difficult network issues.

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    This page includes the latest updates on cybersecurity threats, fixes, and leading practices. Call or email Progent if your organization needs assistance defending your network against the latest IT security threats.

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    Progent's Help Desk Call Center outsourcing and co-sourcing services help companies to save money and improve productivity.

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  • SharePoint 2013 Computer Consultant MCSE Expert Certified Troubleshooting SharePoint 2013 Web Parts
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  • Shared Support Desk Professional 24/7 Supplemental Service Desk Outsourcing
  • Skype for Business and Android Services Skype for Business Mirrored Back End Servers Professionals
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    Progent's Support for IT Service Firms lets you use Progent's information technology experts while retaining your own brand as a seamless extension of your network consulting team.

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    • SharePoint Support Services
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    Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for efficiently connecting people, groups and information. SharePoint provides a central spot for your employees or clients to access, organize, distribute and manipulate relevant data, files, and applications and to interact with one another. SharePoint enables quicker and better decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the information they’ve created in a manner that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can help you to support your current SharePoint solution or migrate to the latest release of SharePoint.

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  • Specialist Windows and UNIX Top Quality Windows and Solaris On-site Support

    • Remote Support Windows, UNIX, Solaris
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    Progent can help your company to plan and implement an efficient migration from a UNIX-based information system to a network powered by Microsoft Windows and capable of running Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to preserve your data and minimize productivity discontinuity by developing an effective migration plan that preserves your current assets in UNIX software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing environment, transition planning and testing, Exchange migration services, data and application software migration, and server and mass storage migration and consolidation.

  • Specialists Small Office Network 24-Hour Configuration Small Office Network
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  • Microsoft Network Small Business Computer Consulting Group Amarillo Texas
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  • System Center 2016 and Exchange Online Integration Network Engineer 24x7 System Center 2016 and Exchange Integration Computer Consultant
  • Technical Consultant Data Protection Manager 2016 Troubleshooting Integration Data Protection Manager 2016 and Windows Server 2016
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  • Teleworker Cybersecurity Online Help Remote Workforce Security Configuration
  • Top BlackBerry Enterprise Server Express Online Help BlackBerry BES Server Express Consultants

    • IT Outsourcing Examples White Paper
    IT Outsourcing Examples White Papers

    Progent’s IT outsourcing services provide affordable computer consulting for mid-size corporations. Whether it includes planning network architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or creating a web-based business solution, outsourcing your IT technical services can reduce costs and eliminate uncertainties, permitting IT service expenses to increase in a more moderate and controlled manner than is feasible by assembling a bulky, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets show how Progent can help you build a protected and robust network foundation for your vital Windows-based business software such as Windows 2008, Microsoft Exchange Server, and SQL Server 2008.

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  • UNIX, Windows Specialist UNIX, Windows Consulting Services

    • Remote Online Consulting Helpdesk for At Home Workers
    Largest Work from Home Solutions Help and Support

    Progent has two decades of background assisting small and medium-size companies to plan, deploy, tune, manage, and debug IT networks that incorporate a remote workforce.

  • Ubuntu Linux Professional Ubuntu Linux Technology Professional

    • Immediate At Home Workforce Endpoint Security On-site Support
    Technology Consulting Services Work from Home Security

    Progent can help small and mid-size companies to configure endpoint device security protection solutions and deliver mitigation expertise needed to support a remote workforce.

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  • Urgent Security Auditor SonicWall TZ500 Firewall Network Consultants SonicWall VPN

    • Windows 11 Management Technology Consulting Services
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    Progent's Windows 11 consulting experts offer a range of services for Windows 11 including cloud integration, mobile management, teleworker connectivity, data and identity security, streamlined provisioning, and Call Center services.

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  • Windows 7 Integration Online Troubleshooting Microsoft Windows 7 IT Consulting
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    • Identity Verification Setup and Support
    ProSight Duo MFA Remote Consulting

    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.

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  • Windows Server Essentials Client Computer Backup Technology Professional 24-Hour Windows Server Essentials Launchpad Professional

    • Support Desk Sharing Configuration
    Shared Support Desk Configuration

    Progent's Computer Contact Center Outsourcing Services for PC desktop technical support are designed especially for small organizations who require fast availability of a Help Desk Service Center with professional telephone support and full escalation options but who have to operate within a restricted IT budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Escalation, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.

  • Windows, UNIX, Solaris Support and Help Windows and Solaris Professional
  • Work from Home Collaboration Outsourcing Teleworker Collaboration Software On-site Technical Support

    • 24/7 VPN On-site Support
    VPN Online Help

    Cisco's security and remote access products for small companies offer a full range of manageable security solutions to help safeguard your local and remote information system. Cisco's VPN line features routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco CCIE and CCNP qualifications who are able to assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that fit best with your business goals.

  • Zero Downtime Clustered Servers Computer Consulting Non-stop Clustered Servers Online Help

    • Google Cloud hybrid cloud solutions Consultant
    Google Cloud integration Consulting Services

    Progent can provide cost-effective remote and onsite support to assist organizations to migrate any portion of their core network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's state-of-the-art machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.

  • iPhone Security On-site Support ProSight ESP Ransomware Protection Professionals

    • Exchange 2007 to Exchange 2010 Upgrade Consultant Services
    Microsoft Certified Partner Exchange Migration Engineer

    Progent's Microsoft and Cisco-certified consulting engineers can assist you to assess the value of Exchange Server 2010 for your company and can assist you to design and carry out an efficient upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will offer quick return on investment by increasing your productivity, lowering the cost of hardware and service, streamlining management, and integrating your vital communications technologies.
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