Fast, Affordable Online Computer Support for Amarillo, Texas Small Companies
For over twenty years, Progent has focused on providing enterprise-quality computer support services to customers who have small-company IT budgets. Progent has built a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial team of engineers accredited in a wide range of IT practice areas, a Help Desk service model that promotes efficiency and guarantees follow-through, a worldwide group of remote troubleshooting professionals, on-site service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network issues in the least time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network support staff. This can cut costs and help meet schedules for major projects like application design and development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to assist your company to design and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Office Networks in Amarillo, Texas
Progent's team of world-class engineers offers assistance for all aspects of information systems deployed by companies of all sizes. Practice areas served by Progent in Amarillo include:

Support Delivery Alternatives Available for Amarillo, Texas Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity records, dependable follow-up, and strict expense control across an array of IT service delivery modes that include remote repairs, on-premises help, and top-tier consulting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's IT engineers allows them to handle most network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional information about Progent's online computer support expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, refer to Help Desk Services.

  • Help Desk Co-management Services
    Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting. For details, see Progent’s shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, high availability it system design, virtual server strategies, plus configuration, programming and support for business software such as financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and massive system upgrades, longer term projects like upgrading an older MRP system to a modern MS Dynamics 365 solution, database application development and DBA services, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response like data restoration and malware cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can help small and medium-size businesses to plan, implement and troubleshoot the network infrastructure needed to support telecommuters. Aspects of infrastructure where Progent's experts offer support include secure and convenient VPN connectivity, VDI desktop software, router integration, wireless network design and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure support services for a remote workforce, refer to infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to another service firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can handle the mixed- platform and non- standardized networks common with small businesses, and retains control of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies meet business standards and government mandates for IT data protection and incident reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to customers trying to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of IT support, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for fixing actual network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for support services delivered during regular business hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for quick solutions. Another benefit of by-the-minute billing is that you are less tempted to allow less critical issues to stay unaddressed until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports given by each consultant to each customer. The practice of detailing and archiving support records results in more effective service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with independent consultants or who employ internal IT personnel gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Amarillo, Texas business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers technical support for medium size companies with 100 to 250 system clients. The medium size business or office has typically been an underserved segment of the market for network consulting expertise. The cost structures and service access models of large third-party support organizations make them too expensive for the ordinary small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the networks of much larger enterprises. Progent's service delivery model, which takes full advantage of online service, virtual office technology and proactive server monitoring, dramatically reduces the network maintenance expenses of a small-medium business while offering the mid-size organization with big-company support from certified, world-class experts with background in a broad array of small business technologies. If your medium size company or small business is looking for the quality of IT help appropriate for a mid-size office without paying big-company costs, contact Progent.

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    Lync Server 2013, now called Skype for Business, enables businesses of any size to build a centrally managed and protected communications environment that supports the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN calling across a broad assortment of desktop and handheld endpoints. Progent's certified Lync 2013 experts and system architects can assist your company to assess the advantages of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your present and future goals, deploy Lync 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your management staff and end users. Progent has expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

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    DoubleTake/Carbonite Software offers a family of products designed to deliver small companies a range of affordable alternatives for backing up and recovering business-critical workloads such as Microsoft Exchange Server, Microsoft SQL, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have in-depth experience incorporating DoubleTake/Carbonite technology into small business information systems to achieve a high level of fault tolerance and disaster recovery readiness at an affordable price.

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    Progent can help you in all facets of your upgrade to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying storage capacity required for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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    Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, tune your network infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT management team, develop an enterprise-wide security plan, automate network administration, help with application development, and generate and validate a disaster recovery/business continuity plan.

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    Progent offers the support of certified consultants as well as experienced database application programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and security consultants to help you to assess the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot systems at your site or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define an efficient and secure network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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