Professional Remote Support for Amarillo, Texas Networks from Certified Consultants
Small businesses have typically been ignored by large network service organizations. Some small companies permit themselves to grow overly dependent on individual consultants or small consulting firms who lack the size or broad knowledge to respond quickly or efficiently to network emergencies. Still other small companies turn to giant support providers staffed with personnel taught to provide standardized solutions to ordinary issues but who are missing the background and technical scope to handle the variety of configurations and lack of standardization typical of small company IT systems.
Progent's proven approach to providing low-cost and effective network support to small companies has made Progent one of the premier Microsoft-certified network consulting organizations in the United States. Progent has delivered remote support to small businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support staff. This can save money and minimize technical risks for big IT initiatives such as application programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to help your business to plan and implement your cloud computing strategy.
Core IT Areas Supported by Progent for Business Networks in Amarillo, Texas
Progent offers the services of accredited consultants for all aspects of information technology deployed in small organizations. Products and technologies supported by Progent include:
Service Delivery Alternatives Available for Amarillo, Texas Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and network management. Progent's model for delivering computer support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive service documentation, consistent follow-through, and strict cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progent's Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's remote network support services.
- On-site Service
Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small businesses the optimal solution: hands-on service technicians when you need them as well as the remote help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, refer to Online Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, refer to Progent's Help Desk sharing services.
- Consulting Services
Progent provides small businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, network protection consulting, non-stop network engineering, server virtualization solutions, plus integration, customization and support for business programs including financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and major software migrations, longer term projects such as customizing an older MRP system to a current MS Dynamics 365 solution, relational database application development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response like disaster recovery and malware cleanup.
- Network Infrastructure Consulting Expertise for Teleworkers
Progent can help small and mid-size businesses to plan, configure and troubleshoot the network infrastructure for work-from-home employees. Aspects of infrastructure for which Progent's consultants can provide guidance include safe and convenient VPN connectivity, VDI desktop software, router integration, wireless network design and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting services for telecommuters, go to network infrastructure consulting expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also convenient for customers to transfer to another support provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the software in the client's hands so that moving to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert remote consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Amarillo, Texas Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate network consulting enable small companies to sidestep the problems related to excessive dependence on small support firms or independent consultants.
Teaming with Progent's Experts allows your small business to:
- Prevent Excessive Dependence on Freelance Support Consultants
For network services, small businesses sometimes rely heavily on individual consultants. Though freelance service providers carry lower overhead than larger IT service firms and can afford to charge nominally lower rates, individuals are frequently unable to respond quickly to urgent situations. If an independent consultant is busy with different client, sick, on vacation, or in class, the lack of backup personnel may require your company to wait for help during an emergency. As your company expands, network downtime or problems with critical applications become more costly. The money you believed you were conserving on an independent consultant can be eaten up fast because of lost output. In addition, when freelance engineers confront new technologies, the unavailability of a big engineering group to fall back on for help requires them to learn with the meter running while your organization ends up with the bill for their continuing education.
- Have Access to Experts in Complex Information Technology Issues
The majority of small support organizations or independent engineers focused on small business network support are capable of providing connect-the-dots fixes but don't have the background to deal efficiently with complicated network infrastructures that have a variety of operating systems, multiple locations, Voice over IP systems, mobile clients, integrated financial and analytical applications, data-driven web sites, and custom business software. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your company because big-company environments are inherently complex, support problems demand in-depth understanding of in many technical areas, and achieving a high level of stability, reliability, and protection requires enterprise-proven best practices.
- Build a Firm Basis for Growth
Small companies often begin with an IT system implemented on a tight budget. Without a strong basis, a sequence of improvised repairs often get thrown on top of a marginal foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such networks need proper assessment, intelligent strategic analysis, and broad-based experience to migrate to a network infrastructure that can provide the reliable basis to meet current business needs and support future growth.
- Team with Solution Providers, Not Product Resellers
Small companies require guidance and education to work through an increasingly complicated maze of technology options offered for enabling growth and improving efficiency. Businesses do not need a network engineer or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise only. This permits Progent to match consulting support with the real interests of clients. Mixing network consulting and product reselling can result in a conflict where the recommended solution is built around a preselected technology instead of being based on the true requirements of a small business.
If your Amarillo, Texas business wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).