Amarillo, TX Online Help from Certified Computer Network Service Professionals
Progent's network technical support services can deliver your Amarillo, TX business budget-friendly and dependable support from Microsoft and Cisco certified information technology experts. By delivering IT support service when you require it, providing advanced knowledge for critical technologies, delivering unique services such as 24x7 network monitoring, and invoicing only for support you receive, Progent gives your Amarillo, Texas business an affordable solution for maximizing the productivity and profitability of small business information systems. If you maintain a local datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to create and manage a robust and safe information system and to benefit from quick availability of the skilled consulting usually restricted to businesses who can maintain a sizeable in-house IT staff.
For mid-size and large companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT service group. Co-sourcing can save money and minimize technical risks for major IT initiatives like software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited experts to assist your company to design and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Businesses in Amarillo, Texas
Progent offers the support of qualified consultants for all aspects of information technology found in small and midsize companies. Products and technologies serviced by Progent include:
Support Delivery Alternatives Available for Amarillo, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing network support services is built on the Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity records, consistent follow-through, and tight cost monitoring across a range of network support delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle most network problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup procedure for new customers to address urgent situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's remote network support services.
- On-site Service
Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small and midsize companies the optimal solution: on-premises support professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for in-person support visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network design, virtual server strategies, plus integration, programming and training for business software including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and massive software migrations, extended initiatives like business information application programming and support, relational database application development and administration support, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key business applications like Exchange and Microsoft SQL in order to provide small businesses with higher degrees of availability, security, and recoverability than is possible using the class of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, security and performance is constantly tracked, and systems are consistently backed up and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's servers in a setting that not only delivers the highest degree of availability and scalability but that is also simple for customers to migrate to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the multi- OS and non- standardized environments common with smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a different virtual system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote consulting support to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of network security and can help with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for IT information security and incident reporting.
The breadth and size of Progent's consulting team offer a powerful set of benefits to companies trying to increase the productivity of their IT system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for resolving real-world network problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size bills for fast repairs. An additional advantage of granular billing is that customers will be less tempted to allow minor issues to stay unaddressed until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to each customer. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
If your Amarillo, Texas company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).