Amarillo, TX Online Help from World-class Computer Service Consultants
Progent's computer network technical support services can provide your Amarillo, TX company low cost and consistent support from Microsoft and Cisco certified consulting experts. By delivering network support help when you require it, providing advanced expertise for critical technologies, delivering value-added support such as automated network monitoring, and charging only for support you use, Progent gives your Amarillo, Texas company an affordable solution for maximizing the profitability of small office networks. Whether you run an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to create and manage a robust and safe IT system and to benefit from fast access to the experienced help usually available only to enterprises who are able to set up a large in-house IT group.

For larger businesses, Progent can provide co-sourcing services to add to the technical skills of your internal IT support team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software development, business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to assist your business to design and implement a sensible cloud strategy.

Main Practice Areas Supported by Progent for Business Networks in Amarillo, Texas
Progent offers the support of certified experts for all aspects of information technology deployed in small and midsize organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Amarillo, Texas Companies
Progent offers a variety of options for providing small and midsize companies with affordable computer services for technical support, consulting, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and strict cost control for a range of IT support delivery modes that include online troubleshooting, onsite help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software issues without the expense or delay of on-premises support visits. The experience of Progent's network consultants allows them to resolve most IT issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn more details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For details, refer to Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's pool of certified desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security consulting, non-stop it system design, server virtualization solutions, plus configuration, customization and support for business programs including financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and massive software migrations, extended initiatives such as upgrading an older MRP system to a current Microsoft Dynamics 365 package, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and mid-size companies to design, implement and troubleshoot the network infrastructure needed to support at-home workers. Aspects of infrastructure where Progent's consultants can provide guidance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi network planning and deployment, and reliable Internet access. To learn about Progent's infrastructure consulting expertise for remote workers, refer to infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of availability and expandability but that is also convenient for clients to migrate to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to save dramatically on the expense of hardware, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can handle the multi- OS and non- standardized environments typical of small companies, and retains ownership of the software in the customer's possession so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online support to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Amarillo, Texas Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT consulting allow small companies to avoid the problems related to over dependence on small service firms or freelance consultants.

Working with Progent's Experts enables your business to:

  • Prevent Over Reliance on Individual Support Consultants
    For network support, smaller companies sometimes rely excessively on independent consultants. Though freelance support providers carry lower overhead than more substantial IT service organizations and can afford to charge apparently lower rates, they are occasionally spread too thin to respond quickly to urgent network problems. If an independent engineer is occupied with another customer, sick, on vacation, or in class, the lack of replacement staff may force your company to go without help in case of an emergency. As your small business grows, network unavailability or problems with critical applications get more costly. The dollars you thought you were conserving on an independent consultant can disappear quickly due to lower output. Also, when freelance consultants confront new technologies, the lack of a large consulting group to count on for assistance requires them to learn on the job while your company winds up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex IT Issues
    Many small support firms or freelance engineers specializing in small business network consulting are capable of delivering routine fixes but lack the seasoning to work cost-effectively with complicated IT environments that have mixed operating systems, many locations, Voice over IP systems, mobile clients, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large team of experts can benefit your business because enterprise environments are by nature complex, integration issues require thorough knowledge in many technical disciplines, and reaching a high degree of robustness, availability, and security calls for industry-tested processes.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a sequence of improvised repairs often get thrown on top of a tenuous structure. As a business grows, stability and expandability problems can undermine the success of the business. These environments require thorough evaluation, smart business analysis, and in-depth expertise to migrate to a network infrastructure that will act as the solid basis to meet critical business requirements and support future growth.

  • Work with Solution Providers, Not Resellers
    Smaller businesses need guidance and insight to work through an increasingly complicated maze of IT options offered for enabling growth and enhancing efficiency. They do not need a network consultant or support firm that attempts to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to align consulting support services with the genuine interests of customers. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is based on a preselected vendor instead of being driven by the true needs of a customer.

Contact Progent
If your Amarillo, Texas business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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