Low-cost Computer Tech Support from Microsoft and Cisco Qualified Experts for Businesses in Amarillo, TX
By offering professional support when you require it, making available in-depth expertise for critical business applications, offering innovative services like virtual data center hosting, billing solely for services you receive, and charging no setup fees or retainers for standard services, Progent enables you to increase the business value of your It system and reduce service expenses. Progent understands that network protection, dependability, and efficiency are as critical to small businesses as to major corporations but that smaller organizations don't have the leverage to spend aggressively in computer technology and in-house service groups. Progent's fundamental value proposition is that no network support firm can equal Progent's capability to provide the network support your company needs when you require it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in Amarillo, Texas
Progent's nationwide team of world-class engineers provides help for virtually all aspects of information systems used by businesses of any size. Technologies supported by Progent in and around Amarillo include:

Service Delivery Alternatives for Amarillo, Texas Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is based on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and tight expense monitoring for an array of IT support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the ideal combination: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning how to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require fast and dependable support from an online Help Desk Call Center with effective phone assistance, remote repair tools, and enough technical depth for full escalation. Because small and midsize businesses usually have tight IT budgets and can provide little executive bandwidth for handling network support, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business information networks stay productive. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class consultants who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, non-stop network consulting, virtual server strategies, plus configuration, programming and training for business applications such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major system upgrades, extended initiatives like business information software programming and support, relational database application programming and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is possible using the class of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that support the gear of some of the world's biggest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, security and performance is continually monitored, and systems are consistently archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's production servers in an environment that not only delivers the top level of dependability and extensibility but that is also convenient for clients to migrate to a different service provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow businesses with mixed networks to save dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government requirements for network information protection and incident reporting.

The breadth and depth of Progent's engineering team offer a powerful array of advantages to companies wishing to maximize the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the front lines of IT service, performing a broad variety of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for resolving actual IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for quick repairs. Another advantage of by-the-minute invoicing is that your company will not be tempted to allow less critical issues to stay unaddressed until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each consultant to each customer. The discipline of documenting and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small businesses who work with independent service providers or who maintain internal support staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Amarillo, Texas business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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