Low-cost Network Support from Microsoft and Cisco premier Experts for Companies in Amarillo, TX
By delivering professional know-how whenever you need it, providing in-depth expertise for key business applications, offering innovative services such as virtual data center hosting, invoicing only for help delivered, and requiring no setup or retainer fees for standard services, Progent allows your company to increase the competitive value of your It network and cut support expenses. Progent understands that network security, reliability, and performance are as critical to small companies as to large corporations but that small organizations lack the economy of scale to spend aggressively in computer technology and in-house service groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to provide the IT support expertise your company requires when you need it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support team. This can reduce expenses and minimize technical risks for big IT initiatives like software development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited experts to help your company to design and execute a sensible cloud computing strategy.
Core Technical Areas Supported by Progent for Business Networks in Amarillo, Texas
Progent provides the support of qualified experts for all aspects of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Amarillo, Texas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism promotes fast support, thorough activity records, dependable follow-through, and tight cost control across a range of IT service delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more details concerning Progent's remote computer support expertise.
- Onsite Support
Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability network consulting, server virtualization solutions, plus integration, customization and training for business applications including accounting, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects such as site relocations and massive system upgrades, longer term projects such as business analytics software programming and customization, relational database software programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Application Hosting
Progent can host critical business applications such as Exchange and SQL Server in order to provide small and midsize companies with higher degrees of availability, security, and recoverability than is possible with the type of internal data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to a different support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with smaller businesses, and retains control of the software in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced online support services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can assist with advanced security programs like SIEM solutions to help enterprises comply with industry standards and government regulations for network data protection and reporting.
The scope and depth of Progent's consulting staff offer a unique array of benefits to customers wishing to increase the productivity of their information system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for resolving actual IT problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major bills for quick solutions. An additional advantage of granular billing is that clients will be less tempted to permit less critical problems to stay unaddressed until they grow into major problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports given by each consultant to each client. The practice of documenting and organizing support activity allows more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize independent consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Amarillo, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).