Quick, Affordable Online Computer Network Support for Amarillo, Texas Small Companies
For over two decades, Progent has specialized in providing world-class computer support services to clients who have small-company IT budgets. Progent has developed a unique support solution that includes a cost-effective, seamless virtual office infrastructure, custom online repair tools, a substantial pool of engineers accredited in a broad array of technical disciplines, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-through, a worldwide group of remote service professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to fixing network problems in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support staff. This can cut costs and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud computing strategy.
Core Products and Technologies Serviced by Progent for Business Networks in Amarillo, Texas
Progent provides the support of qualified experts for all aspects of information technology deployed in small and midsize companies. Products and technologies serviced by Progent include:
Service Delivery Options for Amarillo, Texas Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Support Model promotes fast response, comprehensive service records, reliable follow-through, and tight cost control across an array of IT support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix hardware and software issues without the expense or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve most network issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's online computer support expertise.
- On-site Support
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The response time for in-person service calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Help Desk Services are intended for small and midsize businesses and local governments who need prompt and reliable support from a professional Help Desk Call Center with efficient telephone support, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Since smaller companies typically are constrained by limited IT budgets and can spare scant management attention for dealing with network support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that business computer systems are always up and running. Read more concerning Progent's Helpdesk services.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for small business programs such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and massive software migrations, extended projects such as business reporting software programming and customization, database application programming and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay current, protection and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small organization's production servers in an environment that not only provides the top degree of availability and extensibility but that is also convenient for customers to migrate to a different support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can support the multi- OS and non- standardized networks common with small businesses, and keeps control of the licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting services to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-qualified cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for IT information security and incident reporting.
The scope and size of Progent's consulting team bring a unique array of benefits to companies trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, in the trenches of network service, executing a broad range of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a support engineer with proven methods for resolving actual IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major bills for fast repairs. Another advantage of granular billing is that you won't be inclined to allow incipient problems to fester until they grow into big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to each client. The practice of documenting and organizing service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Amarillo, Texas company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).