Immediate, Affordable Online Computer Technical Support for Amarillo, Texas Small Companies
For more than twenty years, Progent has specialized in providing world-class computer support to customers with small-business IT budgets. Progent has developed a unique support solution that features a cost-effective, seamless virtual office network, sophisticated remote repair technology, a large pool of engineers certified in a wide range of IT disciplines, a Call Center operational structure that maximizes responsiveness and guarantees follow-up, a global team of on-line support professionals, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service personnel. This can cut costs and help meet schedules for big projects like application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your company to design and execute a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Business Networks in Amarillo, Texas
Progent offers the services of certified experts for all facets of network technology found in small organizations. Products and technologies supported by Progent include:

Support Delivery Options Available for Amarillo, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Model promotes fast response, thorough service records, reliable follow-through, and tight expense control for an array of network service delivery alternatives that include remote repairs, on-premises support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the cost or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online service experts to give small companies the ideal combination: in-person service professionals when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, network protection engineering, fault tolerant it system design, virtualization strategies, plus integration, customization and training for small business programs including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and massive software migrations, longer term projects like upgrading an older ERP system to a current MS Dynamics or Dynamics 365 solution, relational database software development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and mid-size businesses to design, implement and troubleshoot the network infrastructure to support remote workers. Areas of network infrastructure for which Progent's consultants offer guidance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure software, router integration, wireless LAN planning and deployment, and reliable Internet access. For information about Progent's network infrastructure expertise for remote workers, refer to infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different service firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network security and can assist with complex security programs like SIEM solutions to help enterprises comply with industry guidelines and government regulations for network information security and reporting.

The breadth and depth of Progent's consulting team offer a powerful set of benefits to customers trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, in the trenches of network support, performing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert technical help, but also a support engineer with proven methods for resolving real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with big invoices for quick repairs. An additional benefit of granular pricing is that you are not inclined to allow simple issues to fester until they grow into major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each consultant to each client. The discipline of documenting and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who work with independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Amarillo, Texas company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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