Amarillo, TX Online Help from World-class Computer Service Consultants
Progent's network technical support services can provide your Amarillo, TX company affordable and reliable access to world-class technical experts. By delivering network support service when you require it, providing specialized expertise for line-of-business technologies, offering unique support such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Amarillo, Texas business an economical solution for optimizing the profitability of small-scale office networks. Whether you have an on-premises system, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and secure information system and to have quick access to the seasoned support ordinarily restricted to businesses who can support a large internal IT organization.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified experts to assist your company to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Supported by Progent for Amarillo, Texas Office Networks
A Microsoft-certified Partner consulting company with a large group of Cisco Premier CCIE networking consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Amarillo, TX small businesses for a broad range of information technologies such as:
Service Delivery Alternatives Available for Amarillo, Texas Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's model for providing IT support is based on the Call Center structure common to larger IT groups. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive service records, dependable follow-up, and tight cost monitoring for an array of IT support delivery modes that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and fix hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's network consultants makes it possible to handle most network issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service experts to deliver small companies the optimal solution: in-person support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses affordable access to enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtualization strategies, plus configuration, customization and support for small business software such as accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including site relocations and major software upgrades, longer term projects like business reporting application programming and customization, database application programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for key applications like Exchange and SQL Server in order to provide small businesses with higher levels of reliability, security, and recoverability than is possible using the type of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also simple for clients to migrate to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can support the multi- OS and non- standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that moving to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Amarillo, Texas Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate IT consulting allow small and midsize businesses to sidestep the pitfalls related to excessive dependence on small support organizations or individual consultants.
Working with Progent allows your small business to:
- Prevent Over Reliance on Freelance Support Consultants
For network support, small companies often rely excessively on freelance engineers. Though freelance service providers have lower overhead than larger support organizations and can afford to charge apparently smaller rates, individuals are occasionally too busy to react quickly to urgent problems. If an independent engineer is occupied with different client, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for help during an emergency. The more your small business grows, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower productivity. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting group to depend on for help forces them to learn with the meter running while your business ends up footing the bill for their continuing education.
- Have Access to Certified Professionals in Complex Information Technology Solutions
Many small service firms or freelance consultants specializing in small business IT consulting may excel at providing routine fixes but don't have the seasoning to work efficiently with complex network configurations with mixed platforms, numerous locations, VoIP systems, mobile clients, interconnected accounting and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your small business because enterprise networks are inherently complicated, integration issues require in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for enterprise-tested leading practices.
- Create a Solid Basis for Seamless Growth
Small businesses often begin with a network implemented on a tight budget. Without a carefully designed architecture, a series of improvised fixes often get thrown onto of a weak foundation. As a business grows, reliability and expandability problems can obstruct the productivity of the organization. These environments require proper evaluation, intelligent strategic analysis, and in-depth experience to upgrade to a network environment that can provide the reliable basis to handle critical business needs and support future growth.
- Work with Solution Finders, Not Product Resellers
Smaller businesses require direction and education to work through an increasingly complicated array of IT alternatives offered for accelerating growth and improving productivity. Businesses do not need a network consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to match technical support with the genuine needs of clients. Combining network support and product reselling can result in a situation where the proposed solution is built around a preselected vendor rather than being based on the actual needs of a customer.
How to Contact Progent
If your Amarillo, Texas company needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).