Amarillo, Texas Microsoft and Cisco Premier Certified Consultants

Support Delivery Options for Amarillo, Texas Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing computer support services is based on the Help Desk structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity documentation, consistent follow-through, and strict expense monitoring for an array of network support delivery modes that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

• Online Support
  Progent’s Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and repair hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online network troubleshooting services.

• On-site Support
  Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: in-person service professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for on-site support visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how and why to sign up for Progent's onsite computer support services.

• Phone Support
  Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems. To learn more, refer to Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent provides small and midsize companies affordable access to world-class consultants who can provide help with critical products and technologies including
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, virtual server solutions, plus integration, programming and support for business software such as financials, operations, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as site moves and major system migrations, extended projects such as business information application development and customization, relational database application development and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus removal.

• Application Server Hosting
  Progent offers hosting for key applications such as Exchange and SQL Server to provide small businesses with greater degrees of reliability, security, and recoverability than is possible with the class of on-site data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition simple for customers to migrate to another support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class availability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can support the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Migration Consulting Services
  Progent can provide expert remote consulting services to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Amarillo, Texas Businesses
Progent's size, scope of information technology expertise, and familiarity with enterprise IT support allow small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or individual engineers.

Working with Progent's Experts enables your company to:

• Avoid Excessive Dependence on Freelance Consultants
  For IT services, smaller businesses often depend excessively on individual consultants. Although freelance support engineers have lower overhead than larger IT service firms and can afford to charge nominally smaller rates, freelancers are often too overworked to respond quickly to urgent problems. If an independent engineer is busy with another client, ill, on travelling, or in training, the absence of backup personnel may force your business to wait for assistance in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can disappear quickly due to lost productivity. Also, when freelance consultants confront unfamiliar problems, the unavailability of a large consulting group to depend on for advice requires them to learn with the meter running while your company winds up footing the bill for their continuing education.

• Gain Access to Expertise in Sophisticated IT Solutions
  Many smaller service organizations or independent engineers focused on small company IT support are capable of providing routine fixes but lack the background to deal cost-effectively with complicated IT environments with a variety of platforms, multiple sites, VoIP systems, remote workforces, interconnected financial and analytical applications, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's large group of specialists can benefit your small business because big-company environments are by nature complicated, integration problems require in-depth knowledge in numerous technical areas, and achieving a high degree of robustness, reliability, and protection calls for industry-proven best practices.

• Build a Firm Foundation for Seamless Growth
  Small businesses often begin with a network implemented on a shoestring budget. Lacking a strong basis, a series of band-aid fixes commonly get tossed on top of a weak structure. As a company evolves, reliability and expandability issues can obstruct the success of the organization. Such networks require thorough evaluation, intelligent business planning, and broad-based experience to upgrade to a network environment that will provide the reliable basis to meet critical business needs and support future growth.

• Partner with Solution Finders, Not Product Resellers
  Smaller businesses need guidance and insight to navigate through an ever more complex maze of technology alternatives offered for enabling business growth and improving efficiency. Businesses do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match technical support services with the real needs of clients. Mixing network support and product reselling can result in a situation where the proposed solution is based on a preselected technology rather than being driven by the actual needs of a client.

How to Contact Progent
In case your Amarillo, Texas business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).