Amarillo, TX Remote Support from World-class Computer Network Troubleshooting Professionals
Progent's network technical support services can provide your Amarillo, TX company low cost and reliable support from Microsoft and Cisco certified IT experts. By delivering network consulting help when you need it, providing advanced expertise for critical applications, delivering value-added support such as 24x7 network monitoring, and charging only for services you use, Progent gives your Amarillo, Texas business an economical alternative for maximizing the profitability of small-scale office networks. If you run an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to create and maintain a reliable and secure IT network and to have fast availability of the skilled consulting typically restricted to businesses who are able to set up a large internal IT organization.
For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal network support group. Co-sourcing can cut costs and minimize technical risks for big projects such as software development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your business to plan and implement your cloud computing strategy.
Primary IT Areas Supported by Progent for Office Networks in Amarillo, Texas
Progent's team of world-class experts provides help for all aspects of network technology found in businesses of all sizes. Areas served by Progent in Amarillo include:
Service Delivery Options for Amarillo, Texas Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for technical support, system architecture, and network administration. Progent's paradigm for providing IT support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Service Mechanism promotes rapid support, thorough activity documentation, dependable follow-through, and tight cost control for a range of IT support delivery alternatives that include online repairs, onsite support, and top-level consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist clients to analyze and fix network problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote network troubleshooting services.
- Onsite Support
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the optimal solution: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, visit Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop it system engineering, virtualization solutions, plus configuration, customization and training for small business software including financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and massive system migrations, longer term initiatives like upgrading an older ERP platform to a modern MS Dynamics 365 solution, database application development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small company's production servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to another support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow businesses with multi-vendor networks to save significantly on the costs of capital equipment, system support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can support the multi- OS and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online support to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network technologies including firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for IT data protection and reporting.
The breadth and size of Progent's engineering staff bring a unique array of advantages to organizations wishing to maximize the productivity of their information network within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, in the trenches of network service, performing a broad variety of technical tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical help, but also a support engineer with field-tested methods for resolving real-world IT problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major bills for fast repairs. Another advantage of granular invoicing is that your company are less inclined to permit less critical issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to each client. The discipline of documenting and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small companies who work with independent consultants or who maintain internal support staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Amarillo, Texas business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).