Professional Online Support for Amarillo, Texas Computer Networks from Microsoft Certified Consultants
Small businesses have typically been overlooked by major IT service firms. Some small companies allow themselves to grow excessively dependent on individual consultants or small support organizations who don't have the size or broad skill sets to react quickly or efficiently to network crises. Other small businesses turn to giant support providers that employ personnel trained to offer standardized fixes for ordinary issues but who are missing the experience and versatility to deal with the diversity of configurations and lack of standardization typical of small business information networks.

Progent's proven methodology for providing low-cost and successful technical support to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the United States. Progent has provided online help to businesses in every state in the country (See Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service group. This can cut costs and help meet schedules for major projects like software programming, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to assist your company to design and implement your cloud strategy.

Primary Technologies Supported by Progent for Business Networks in Amarillo, Texas
Progent offers the support of certified consultants for all aspects of business network technology deployed in small and midsize organizations. Technologies supported by Progent include:

Support Delivery Alternatives for Amarillo, Texas Businesses
Progent offers a selection of options for providing small businesses with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Service Model promotes fast support, thorough activity records, reliable follow-up, and tight cost control for a range of IT support delivery options that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small and midsize companies the ideal combination: hands-on support technicians when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all companies who need fast and dependable support from an online Help Desk Call Center with effective telephone support, online repair tools, and sufficient technical strength for all needed escalation. Since smaller companies usually have tight IT funds and can spare little executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that business computer systems are always productive. Learn more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, high availability network consulting, virtual server strategies, plus configuration, programming and support for business applications including accounting, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects such as office moves and massive software migrations, extended initiatives like business analytics application development and support, relational database software programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and SQL Server in order to provide small companies with greater degrees of availability, security, and performance than is feasible using the type of in-house data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems are consistently archived and available for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition easy for clients to transfer to another service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network security and can help with advanced security programs like SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting team offer a unique array of benefits to customers wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the front lines of network support, executing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven methods for repairing real-world network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major bills for quick repairs. Another advantage of granular billing is that you are not tempted to allow minor issues to fester until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation given by each staff member to every customer. The discipline of detailing and organizing support activity allows more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who employ in-house IT staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Amarillo, Texas company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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