Fast, Affordable Online Network Technical Support for Amarillo, Texas Small Companies
For over twenty years, Progent has focused on providing enterprise-quality IT support to customers with small-business IT budgets. Progent has developed a powerful support solution that features a low-overhead, tightly connected virtual office network, custom online repair technology, a substantial pool of consultants accredited in a broad array of technical practice areas, a Call Center service structure that maximizes responsiveness and ensures follow-through, a global team of on-line troubleshooting professionals, in-person support availability for the majority of most zip codes in the United States, and a company ethos committed to resolving technical problems in the shortest time and at the least cost to customers.
For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for big projects such as software development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can also offer the services of certified consultants to assist your business to plan and implement your cloud strategy.
Main Practice Areas Serviced by Progent's Consultants for Business Networks in Amarillo, Texas
Progent's national group of certified support professionals provides help for all facets of network systems used by businesses of all sizes. Practice areas supported by Progent in and around Amarillo include:
Service Delivery Alternatives Available for Amarillo, Texas Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring for a range of IT support delivery options that include online troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's online computer support expertise.
- Onsite Support
Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to give small companies the best of both worlds: onsite service technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more about why to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, visit Online Help Desk Services.
- Consulting Services
Progent provides small businesses affordable availability of world-class IT professionals who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, high availability it system design, virtual server strategies, plus integration, programming and support for business applications including accounting, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and massive software upgrades, extended initiatives such as management information application development and support, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, security, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and expandability but that is in addition simple for customers to transfer to another service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow companies with mixed environments to save significantly on the costs of hardware, system maintenance, and network management while getting enterprise-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and retains control of the software in the client's hands so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote support services to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on system protection and can help with advanced security programs like SIEM solutions to help enterprises comply with business standards and statutory mandates for IT information protection and incident reporting.
The scope and depth of Progent's engineering staff offer a unique array of benefits to organizations trying to increase the business value of their IT network within a reasonable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of IT service, performing a broad range of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for resolving real-world network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for fast fixes. Another advantage of granular billing is that customers will not be inclined to permit less critical issues to fester until they grow into major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports given by every consultant to every client. The practice of detailing and organizing service records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who employ in-house support personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Find out more about Progent's knowledge transfer services.
If your Amarillo, Texas business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).