Amarillo, TX Remote Support from World-class Computer Service Professionals
Progent's computer support services can deliver your Amarillo, TX company affordable and consistent support from Microsoft and Cisco certified IT experts. By delivering IT support service when you need it, offering specialized knowledge for line-of-business technologies, offering value-added services such as automated network monitoring, and billing only for services you receive, Progent offers your Amarillo, Texas business an economical solution for maximizing the profitability of small-scale business networks. If you have an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to create and maintain a robust and safe IT network and to benefit from quick access to the experienced support typically available only to businesses who are able to set up a large in-house IT staff.
For larger businesses, Progent offers co-sourcing and project management services to reinforce the skills of your in-house network support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your business to design and implement your cloud strategy.
Main Practice Areas Serviced by Progent for Businesses in Amarillo, Texas
Progent provides the services of certified experts for all aspects of network technology found in small companies. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Amarillo, Texas Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering network support is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures fast response, thorough activity documentation, reliable follow-through, and tight cost monitoring for an array of IT support delivery alternatives that include online repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network engineers makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup procedure for new clients to accommodate urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's online computer troubleshooting services.
- On-site Support
Progent offers on-site computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the optimal solution: in-person service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Help Desk Services are intended for all companies who require prompt and reliable access to a professional Help Desk Call Center with efficient telephone assistance, online repair capability, and enough technical depth for full escalation. Because smaller companies usually have tight IT funds and can provide little management attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business computer systems are always productive. Learn more details concerning Progent's Helpdesk services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, high availability it system consulting, virtual server strategies, plus integration, programming and training for small business software including financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as office relocations and massive system migrations, extended initiatives such as management analytics software programming and support, relational database software programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with greater levels of dependability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly tracked, and systems are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest degree of availability and extensibility but that is also easy for customers to migrate to a different support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized networks common with smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on network protection and can assist with advanced security projects such as SIEM solutions to help companies comply with industry standards and statutory mandates for IT information security and reporting.
The breadth and depth of Progent's consulting staff bring a powerful set of benefits to companies wishing to maximize the business value of their information system within an affordable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT service, performing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for repairing actual IT problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no registration charge and asks no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for quick repairs. An additional benefit of granular invoicing is that you are not inclined to permit simple issues to stay unaddressed until they grow into big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to every customer. The discipline of documenting and organizing support activity results in more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
How to Contact Progent
In case your Amarillo, Texas business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).