Affordable Computer Troubleshooting from Microsoft and Cisco premier Consultants for Businesses in Amarillo, TX
By offering world-class know-how when you require it, making available specialized expertise for critical business applications, offering innovative services such as virtual server hosting, invoicing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your It system and minimize service expenses. Progent understands that network security, dependability, and performance are just as important to small businesses as to major corporations but that smaller organizations don't have the leverage to spend aggressively in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the IT support your business needs when you need it and at prices you can justify.
For larger businesses, Progent offers co-sourcing services to reinforce the technical skills of your internal network support group. This can cut costs and minimize technical risks for major projects like software development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide the services of certified consultants to assist your company to plan and implement your cloud strategy.
Main Technical Areas Serviced by Progent for Office Networks in Amarillo, Texas
Progent's nationwide team of certified support professionals offers support for virtually all facets of information systems found in companies of any size. Areas supported by Progent in Amarillo include:
Support Delivery Options Available for Amarillo, Texas Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting, and IT management. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive service documentation, consistent follow-through, and strict expense monitoring across a range of network support delivery modes that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and fix hardware and software issues without the cost or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote network support services.
- On-site Service
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the optimal solution: onsite support professionals when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for in-person support visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, see Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus integration, programming and support for small business programs including financials, operations, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site relocations and massive software upgrades, extended initiatives like business analytics software development and support, relational database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, protection, and performance than is possible using the class of in-house data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in a setting that not only delivers the top degree of dependability and expandability but that is also easy for clients to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the multi- OS and non- standardized networks common with smaller businesses, and retains control of the software licenses in the client's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Amarillo, Texas Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise network consulting enable small and midsize businesses to avoid the problems related to excessive dependence on small support organizations or individual engineers.
Working with Progent's Experts allows your business to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT support, smaller companies sometimes depend excessively on individual consultants. Although individual support providers carry lower overhead than larger support firms and can typically bill apparently smaller rates, individuals are often spread too thin to respond rapidly to critical problems. If an independent engineer is occupied with another client, ill, on vacation, or in class, the absence of replacement staff may require your business to go without assistance in case of an emergency. The more your small business expands, system downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast due to lower output. Also, when independent consultants encounter unfamiliar technologies, the lack of a large consulting team to count on for advice forces them to train on the job while your company ends up with the bill for their continuing training.
- Have Access to Certified Professionals in Advanced Network Issues
Many smaller support organizations or independent engineers who concentrate on small company network support may excel at providing connect-the-dots fixes but lack the background to deal efficiently with complicated IT infrastructures with a variety of operating systems, many locations, Voice over IP implementations, mobile workers, interconnected financial and analytical software, eCommerce, and custom line-of-business software. Progent's background with global companies and Progent's large team of experts can be valuable to your business because enterprise environments are by nature complex, support problems require in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, availability, and protection calls for industry-proven processes.
- Build a Solid Foundation for Growth
Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a solid basis, a sequence of band-aid repairs commonly get tossed onto of a weak foundation. As a business evolves, stability and scalability issues can obstruct the success of the organization. Such networks require thorough assessment, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that will act as the reliable basis to meet critical business requirements and ease downstream growth.
- Work with Solution Finders, Not Resellers
Smaller companies require direction and insight to work through an increasingly complex maze of IT options available for accelerating business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services only. This allows Progent to align consulting support with the genuine interests of clients. Mixing IT consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the true needs of a client.
If your Amarillo, Texas company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).