Low-cost Network Support from Microsoft and Cisco premier Experts for Companies in Amarillo, TX
By delivering professional know-how whenever you need it, providing in-depth expertise for key business applications, offering innovative services such as virtual data center hosting, invoicing only for help delivered, and requiring no setup or retainer fees for standard services, Progent allows your company to increase the competitive value of your It network and cut support expenses. Progent understands that network security, reliability, and performance are as critical to small companies as to large corporations but that small organizations lack the economy of scale to spend aggressively in computer technology and in-house service groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to provide the IT support expertise your company requires when you need it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support team. This can reduce expenses and minimize technical risks for big IT initiatives like software development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to help your company to design and execute a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Business Networks in Amarillo, Texas
Progent provides the support of qualified experts for all aspects of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Amarillo, Texas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism promotes fast support, thorough activity records, dependable follow-through, and tight cost control across a range of IT service delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, see Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability network consulting, server virtualization solutions, plus integration, customization and training for business applications including accounting, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects such as site relocations and massive system upgrades, longer term projects such as business analytics software programming and customization, relational database software programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical business applications such as Exchange and SQL Server in order to provide small and midsize companies with higher degrees of availability, security, and recoverability than is possible with the type of internal data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to a different support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with smaller businesses, and retains control of the software in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can assist with advanced security programs like SIEM solutions to help enterprises comply with industry standards and government regulations for network data protection and reporting.

The scope and depth of Progent's consulting staff offer a unique array of benefits to customers wishing to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for resolving actual IT problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major bills for quick solutions. An additional advantage of granular billing is that clients will be less tempted to permit less critical problems to stay unaddressed until they grow into major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports given by each consultant to each client. The practice of documenting and organizing support activity allows more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize independent consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Amarillo, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Progent's Cisco-certified CCIE networking consultants can assist organization to configure, manage, update, optimize and troubleshoot Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and migrate efficiently from outdated switches to current devices.

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If your company does not require urgent remote support but expects to need technical services with your information system soon, you can conserve time and expenses and guarantee that the appropriate expertise will be available when you want it by contacting a Progent sales specialist and registering as a customer. For details, phone 800-993-9400 or send email to information@progent.com.

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Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard XTM and Firebox lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN security product that fits your network security plan and meets your IT budget. Progent can also assist you to integrate WatchGuard Firewall/VPN and WatchGuard SSL VPN devices with protection technology from other vendors and provide a convenient source for network help, education, and security expertise.

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Progentís experienced Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting services covering architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, plug-and-play desktop appliances for small and home offices to scalable enterprise-level products, Cisco PIX and ASA Firewalls offer advanced protection, high throughput, and excellent availability for network environments of all sizes. PIX and ASA Firewalls are based on a proven, specially designed platform, minimizing possible OS-specific security holes.

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Progent provides expertise for security analysis products including Microsoft Baseline Security Analyzer for running a variety of programmed network testing scans to uncover potential security gaps. Progent has broad experience with network analysis tools and can show you how to make sense of testing reports and react effectively. Progent can help you build protection into your company operations, install auditing applications, define and implement a secure system architecture, and recommend procedures to optimize the security of your network. Progent's security professionals are able to help you configure a firewall, implement secure remote connectivity to email and data, and integrate virtual private network. Progent's accredited security experts can validate the security of web-based applications and can conduct extensive security evaluations of enterprise-wide security to determine your organization's compliance with recognized international security standards such as FISMA, PCI, and ISO.

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Progent's expert consultants can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to complete your project rapidly and affordably. Progent's Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.

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Progent's Linux support experts offer small businesses and developers assistance with managing and maintaining Linux systems that coexist with Microsoft-based networks. Progent offers your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of expertise provides you with a convenient one-stop source to show you how to build and manage a protected and robust mixed-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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Progent can assist your business in any and all facets of your migration to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your VMs, databases and logs; configuring HLB for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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Progent has developed a variety of programs that allow single consultants or groups to make money by acting as referrers, sales agents, or resellers of Progent's IT support and network consulting. Alternatives include performing as a sales representative for Progent-branded services or using Progent's consulting experts but retaining your own brand as a transparent extension of your IT consulting company.

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Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

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Progent has been providing SharePoint consulting services since the first SharePoint product was published over a decade ago, and Progent has the breadth and depth of technical know-how to help businesses of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from another collaboration environment; decide if an in-house, online or hybrid configuration is best suited for your organization; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can assist in specific tasks associated with your SharePoint 2013 deployment.

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Network monitoring ordinarily entails tracking a networkís resource usage in order to identify throughput bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that run under Linux and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's network support engineers can show you how to use both these programs to tune and repair your network. Progent's Linux consulting services offer small businesses and developers help with administering and supporting UNIX and Linux networks that coexist with Microsoft-based technology.

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SQL Server 2016 introduces significant improvements in speed, capacity, security and compliance, high-availability, mobile computing support, plus integrated business intelligence. Innovations include PolyBase for handling structured and unstructured files simultaneously for data warehousing, R language support, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite support to assist organizations of any size to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager.

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Progent's Citrix-accredited consultants can assist you to evaluate the business advantages of XenServer and other Citrix platforms, and can help your IT organization to plan, test, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your current Citrix technology deployment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.

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The Progent Test and Training Lab located at the QTS Colocation Center is available for piloting line-of-business applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or verifying business continuity strategies, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent customers without adequate internal resources to assemble effective pilot environments, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital IT projects on schedule.

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Microsoft System Center Operations Manager Computer Consultants
Monitoring and Reporting Engineer

Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and troubleshooting SCOM solutions and offer companies of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to fix critical issues uncovered by SCOM 2012.

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Juniper SSG Series Router Consulting Juniper SSG Series Router Security Audits
Microsoft Exchange Server Hosting Outsource Service Technology Consultants
Microsoft Mail System Consultant

Progent's Microsoft-certified experts have 20 years of background providing e-mail and unified telecommunications/email solutions for companies. Progent offers economical Microsoft Exchange Server consulting services to enhance email security and virus defense, achieve fault tolerant email, and facilitate remote and mobile email access. Progentís Microsoft Exchange help and support services can assist you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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Juniper NetScreen 5200 Firewall Auditor
Juniper NetScreen 5400 Firewall Cybersecurity Company

Progent's Juniper Networks-certified NetScreen consultants can help your company to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to more current Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.

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Integration Support for Macintosh OS X
Apple OS X Tiger Network Consulting

Progent's consultants offer Apple macOS and OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and Exchange Server help, security services, and one-on-one training. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with iPhone integration and iPad synchronization, or moving to Apple's iCloud. For computer networks built solely on Apple macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and maintaining a network environment that is reliable, secure, efficient and aligned with your company's objectives.

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SQL Server 2017 Standard On-site Technical Support
Microsoft Experts SQL Server 2017 OLTP Technical Support

Progent's Microsoft-certified SQL Server 2017 experts can help your business to assess the business advantages of migrating to SQL Server 2017 and can help you to plan and carry out a cost-effective migration of your current SQL Server environment to any network model including onsite, cloud-based, or hybrid. Progent's consultants offer online or on-premises support services ranging from on-demand design review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and within budget.

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Engineer for UNIX
Consultancy for Solaris

Progent's Solaris platform support experts provide small companies and developers support for managing and maintaining Sun Solaris systems that run with Microsoft-powered technology. Progent offers your business access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience provides you with an easy one-stop source to show you how to create and manage a protected and reliable cross-platform network and communications solution that allows Solaris and Microsoft coexistence by combining Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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Windows, UNIX, Solaris Troubleshooting
UNIX with Windows Specialists

Progent's UNIX platform consulting services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient single source to show you how to build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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Desktop Technology Computer Tech
Technical Support Companies for Microsoft and Mac Desktop

Progent can deliver a wide array of low-cost remote and onsite consulting services to assist you to configure, administer, and debug desktops and handhelds based on Windows, macOS/OS X, Apple iOS, Android, or Linux.

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Services Documentation Support and Integration
Service Database Consulting Services

Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to each client. The practice of documenting and organizing service activity allows more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

Microsoft Windows Server 2016 Network Assessment Windows Server 2016 Technology Consultant
Development Firm for SQL Server Capacity Planning
Programming Firms for MS SQL Server

Progent's Microsoft-certified SQL Server programmers and database administrators can provide online expertise to help organizations of all sizes to create, administer, and maintain applications powered by the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server consultants can provide help with any phase of application development in solutions that range from small office databases to VLDB applications and data warehousing.

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SCVMM Help and Support
Remote Technical Support for SCVMM Planning

Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to set up SCVMM 2012 hosts, networking, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help you to move from an older edition of SCVMM or from another virtualization management system, and Progent can help you to enhance and troubleshoot your current SCVMM environment to make sure you realize the highest possible return on investment.

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Exchange 2016 Compliance Search Help and Support
Exchange 2016 Disk Availability Group Consultant Services

Progent can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Network Consultant for UNIX Sun Solaris Network Security Testing
Network Management Outsourcing for Small Businesses Consulting Engineers
Solution Provider for Online Office Access Training
Consultancy for Microsoft Office 365 Webinar

Progent provides customized remote instruction for an array of client apps and operating systems including Microsoft Office Excel, Word, PowerPoint and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction offers the benefits of traditional in-person instruction, including instant interaction between clients and teachers, but eliminates the costs of travel and the hassle of trying to synchronize the schedules of many trainees. Available to individuals or classes of all sizes, Progent's live online instruction permits the teacher to conduct the seminar from a remote facility while the students can be spread throughout a campus or all over the the U.S. Virtual training supports proven learning tools such as virtual white boards, electronic hand-raising, and shared applications. Classes can be short and targeted to specialized topics or extended in time and wider in scope.

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SQL Server Reporting Services Integration Companies
Access Designer

Progent can provide remote and onsite expertise to assist your organization with any phase of business intelligence (BI) reporting from debugging or enhancing applications to designing and deploying a comprehensive business intelligence environment. Progent's BI consultants can assist your company to maintain your current BI environment, assist you to upgrade reports and databases from an outdated reporting platform to a current solution, and provide custom online mentoring to meet your specific needs. Progentís business reporting and analytics professionals can provide expertise in all popular business intelligence reporting and visualization tools including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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Cisco VPN IT Consultant
VPN Support and Help

Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to evolve with your growing business requirements. Progentís Cisco-Premier network experts are familiar with Ciscoís complete line of hardware and software aimed at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.

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IT Services for Microsoft Proxy Server
Remote Support for Microsoft ISA 2004 Server

Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your small business in planning and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your network protection requirements without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

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IT Consultant for Exchange 2016 Project Planning
Exchange 2016 Server Network Consulting

Progent can assist you in all facets of your upgrade to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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Citrix Virtualization Engineers
Xen Hypervisor Integration

Progent's Citrix-authorized engineers can help your company to understand the business benefits of XenServer and other Citrix products, and can assist you to design, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your current Citrix technology deployment and help you to optimize resource utilization, performance, protection, uptime, and recoverability.

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SQL Server 2016 Reporting Services Outsourcing Microsoft Experts SQL Server 2016 and VMWare Online Consulting
Remote Support for Microsoft Lync
Technology Professional for Microsoft Lync Server 2010

Progent's Microsoft consultants can help you to evaluate the value of Lync Server for your environment and can assist you to design and execute an installation of Lync Server 2010 that consolidates the management of Instant Messaging and Presence and increases the productivity of your in-house employees, at-home workers, and mobile workforce. Progent's consultant's can in addition help you to carry out a smooth upgrade to Microsoft Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange Server, SharePoint Server, and Microsoft SQL Server, show you how you can use Lync Server 2010 to enhance the collaborative capabilities of MS Office applications, and offer webinar training and continuing support for Microsoft Lync and other Microsoft products.

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Android backup Online Help
Android backup Support and Help

Progent's veteran team of IT consultants and subject matter experts have years of background delivering online and onsite support for businesses of all sizes who want to integrate Android phones into their information systems so that users can work together while on the go. Progent offers the breadth of skills to resolve technical problems that span numerous vendors and that entail a combination of legacy and current technology. Progent offers budget-friendly online consulting to assist you with any stage of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to assist you to resolve especially challenging IT issues, or Progent can provide comprehensive project management support to help you complete major IT initiatives on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers expertise with operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and operate Android phones and tablets efficiently.

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SharePoint Server 2007 Information Technology Consulting in Kansas City, MO SharePoint Help and Support in Jackson County Missouri
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ASP Development Group
ASP Development Firms

If you want to revamp your production web site, create internal webs for applications such as human resources or employee education, establish a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can supply talented and proven web developers. Progent's experts can also show you how to design and maintain a secure, robust server and communications network, including remote and wireless connectivity, to run your web solutions.

Support and Setup for CentOS Linux, Sun Solaris, UNIX Online Troubleshooting for Gentoo Linux, Sun Solaris, UNIX
Symantec VelociRaptor information Systems Audit Compliance Audit for Symantec VPN
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Cisco Virtual Private Network Support and Help
VPN Information Technology Consulting

Cisco's security and remote connection technology for small companies offer a comprehensive line of easy-to-administer security solutions to help protect your local and remote information system. Cisco's VPN line features routers, firewalls, intrusion detection systems and VPN appliances. Progent's expert staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that fit best with your business objectives.

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Exchange 2013 OWA Computer Consulting
Exchange Server 2013 Online Consulting

Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers important new features as well as a revamped architecture. These improvements favorably impact key areas such as manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible advantages of upgrading to Exchange Server 2013, create an efficient validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online support and management for Exchange 2013.

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MOM 2000 IT Consultants
MOM 2005 Technology Consulting

Small to mid-sized companies can now get all the benefits of System Center Operations Manager 2007 and in addition have fast access to Progentís Microsoft Certified network consulting experts. With Progent's affordably priced network support programs, small organizations can select a basic System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to offer small company networks enterprise-class reliability, security, and performance.

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Microsoft Exchange Server 2016 Upgrade Planning Remote Consulting
Microsoft Exchange Server 2016 Migration Integration

Progent can help you in all phases of your migration to Exchange 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up HLB for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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Microsoft Word for Mac Online Technical Support
Remote Desktop Connection for Mac Remote Support

Microsoft Office for Mac allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows platforms so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who use Microsoft Windows. Progent's consultants have experience with both Mac and Windows platforms and can provide service for environments that combine Mac with Microsoft Windows computers with extensive resource sharing, or environments which carefully limit sharing between Apple Mac and Windows users.

Windows and UNIX Consultant Windows, UNIX, Solaris Technology Consulting Services
ProSight Hosting for Virtual Servers Specialist
Virtual Machine Hosting Consultancy

Progent's ProSight Virtual Hosting service combines proven virtualization technology, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a comprehensive information technology outsourcing alternative that enhances network dependability and security, reduces management distraction, and saves money. With Private Cloud Hosting, a smaller company can have all of its software platforms and critical business application servers hosted in a secure and fault tolerant data center on a fast, high-availability virtual server set up and supported by Progent's network service experts.

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