Additional Topics of Interest

Remote Workforce Video Conferencing Help and Support
Remote Employees Video Conferencing Onsite Technical Support

Progent can help small and medium-size organizations to implement and troubleshoot video conferencing platforms to allow their remote workforce to interact efficiently with teammates and clients.

Juniper Junos CLI Technical Support Services
Security Audit Services Juniper Junos

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

Online Support Services Supplemental Helpdesk
Call Desk Sharing Professionals

Progent's Computer Helpdesk Outsourcing Support Services for desktop technical support are designed specifically for small businesses who require immediate access to a Help Desk Service Center with expert phone support and effective escalation options but who have to work within a limited network support budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Assessment, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.

Microsoft Exchange 2007 Consulting Services
Engineer Microsoft Exchange 2007

Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, reduces long-term service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-location migrations, Progent offers the background to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server that are in keeping with your business needs.

Microsoft Office Onsite Technical Support
After Hours Microsoft Windows Computer Consulting Services

Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to allow less critical problems to fester.

Meraki Management Professional
Network Engineer Meraki Switch Integration

Cisco's Meraki MS family of access and aggregation switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable online consulting expertise to assist your company to design and deploy an efficient network architecture that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management tools, set up policies to ensure security, develop and test a disaster preparedness plan, and troubleshoot issues associated with any aspect of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking solution.

ransomware response and recovery Consulting Services
Immediate Professionals ransomware vulnerability audit

The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to defend against ransomware or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that minimizes your vulnerability to a ransomware attack and meets your business needs.

Small Business IT Outsourcing Companies Online Photoshop Training
Microsoft Office 365 Webinar Consult

Progent provides live remote training for an array of desktop apps and environments including Microsoft Office Excel, Word, Access and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training provides the advantages of traditional physical classroom seminars, including immediate communication between students and trainers, but eliminates the expenses of travel and the hassle of trying to accommodate the schedules of multiple students. Available to individuals or classes of any size, Progent's live online instruction allows the teacher to conduct the class from a remote office and the students can be dispersed throughout an office or across the the U.S. Live online instruction supports proven teaching mechanisms such as broadcast white boards, real-time questions, and shared desktops. Classes can be brief and targeted to specialized topics or extended in time and broader in coverage.

Support and Setup Microsoft Exchange 2016 Upgrade Planning
Microsoft Exchange Server 2016 Migration Support and Setup

Progent can help you in all phases of your migration to Microsoft Exchange 2016 such as planning high availability system topology for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Microsoft Windows Cluster Remote Troubleshooting
SQL Server Cluster Integration

Progent offers Microsoft Windows 2003 Cluster Server support to help your company deploy non-stop clustered servers that can provide 24x7 uptime. Windows cluster servers for non-stop systems include Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Server Cluster. By assisting you t plan zero-downtime server clustering environments based on Microsoft Windows Server Cluster 2003, Progentís Premier Windows engineers make sure that your high availability server clusters are configured to optimize the business value of your computer system.

Emergency Consulting SSL certificate management
24-Hour password management system Professionals

Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of the time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it.