Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
Les Kent has a 35-year history of successful network integration, executive administration, marketing, and operations. He has demonstrated a knack for creating elegant IT solutions in his roles as as a system designer, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and global corporations.
For businesses with a combination of Apple Mac and Windows computers, there exist two popular alternatives for using Windows-only software on macOS or OS X: an external connection to a physical Windows PC or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach an Apple Mac to a remote Microsoft Windows-based computer to use Windows programs and access system resources. Virtual PC for Apple Mac simulates Windows on an Apple Mac system so that you are able to use Windows software directly. Progent's Mac technology consultants can assist your company to maintain these products for using Microsoft Windows software on your Macs and can in addition help your organization to assess and install third-party products for Windows platform emulation.
Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of Exchange Server 2010 and introduces powerful innovations as well as a redesigned structure. These enhancements favorably impact key facets of IT including manageability, availability, compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management for Microsoft Exchange Server 2013.
Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver occasional expertise to help you through challenging technical issues and also can provide extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the configuration and control of Wi-Fi APs, optimizing wireless performance by limiting the effect of RF congestion, improving wireless uptime with fast auto-failover, and hardening security by detecting cyber threats and analyzing network traffic based on user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller solutions.
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, enhancing and fixing Microsoft SCOM environments and offer companies of any size expert remote or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver fast online or on-premises technical support to assist you to fix serious issues uncovered by SCOM 2012.
Progent's virtual classroom webinars offer small companies the affordability, ease, and versatility of online learning and the proven pedagogic methods of expert instructors who employ the latest collaboration software to reproduce real-time, interactive classes. Progent offers webinar education for key desktop software including elements of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Project: MS Dynamics business accounting and management information software including Microsoft Dynamics GP; plus additional top desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Cisco's wireless IP phones are hardened wireless devices intended for professionals who are on the move within campus, hospitality, health-care or other venues where IT management wants portable phones that provide more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Creating solutions with Cisco's wireless VoIP phones typically demands that IT teams configure and fine tune many components of your wireless environment including APs, routers and switches, Cisco wireless LAN controllers, and call management tools. Progent's certified consultants can provide online and onsite support to help your organization create and administer a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Progent offers affordable online support from consultants with expertise in a wide range of utilities and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent can provide expertise for all major data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help you to deploy, upgrade, or maintain backup/restore systems for a variety of architectures such as on-premises, remote, cloud, or hybrid.
Remote server management cards give network administrators complete control over a server without the requirement for a personal visit. Through these server management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and manage a fault-tolerant company network that includes remote management cards and Progent can utilize these remote management cards to provide efficient remote technical support. Progent has experience with a variety of remote server management cards such as Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.
Progent's consultants can assist you to plan and implement an efficient move from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD DS and AD Connect to unify identity services for both on-premises and Azure resources.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's UNIX platform support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient single source to help you create and maintain a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent can assist your business to understand the many subscription options available with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to create and manage hybrid networks that transparently combine local and cloud products and services.
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Progent offers affordable remote support for all editions of Office Access including desktop and browser-based versions and can provide expert help for Access application programming, database migration, performance tuning, report design, and troubleshooting. Progent also can provide custom webinar classes for Office Access development and database management.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's servers in a solution that delivers the maximum level of dependability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting and management options are built on proven virtualization architectures that allow small and midsize businesses with multi- platform environments to save dramatically on the expense of capital equipment, system support, and network management while benefiting from world-class reliability and an unmatched degree of vendor flexibility.
Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These improvements affect vital areas such as manageability, availability, security, cost of ownership, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, create an efficient test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management services for Microsoft Exchange 2013.
Citrix has developed a powerful family of products that deliver enterprise-grade manageability, scalability, and performance for virtualizing servers and for centralized delivery of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to evaluate the business benefits of Citrix technology and show you how to design, test, deploy, optimize, and support Citrix virtualization platforms.
Progent provide organizations of all sizes enterprise-class network remote or in-person consulting for networks powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also offer security consulting for businesses varying in size from the small office to the worldwide enterprise.
Progent offers cost-effective online and onsite consulting to assist companies of any size to move any part of their critical network resources to Google Cloud Platform services. This can save time and equipment costs and allow access to Google's state-of-the-art machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security.
Progent's Cisco-certified wireless networking consultants can help organizations of any size to plan, deploy, administer and repair Cisco Aironet Wi-Fi access point environments to provide the performance, coverage, capacity, scale, security and manageability required for seamless access between wireless and wired networks. Progent can provide efficient online and on-premises consulting services for both legacy and current 802.11ac Aironet APs and Progent can assist you plan and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most familiar business applications. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered computers so that Mac users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Microsoft Windows. Progent's engineers have expertise with both Mac and Windows technology and can support environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which intentionally restrict collaboration between Apple Mac and Windows systems.
Microsoft 365, formerly called Office 365, is Microsoft's expanding family of client productivity apps and cloud services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans intended for customers ranging from individuals and home offices to global enterprises. Progent offers fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can help you to understand the many subscription options offered with Microsoft 365 and configure your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS, and Linux operating systems. Progent can also assist you to create and maintain hybrid solutions that seamlessly combine local and cloud products and services.
Progent's Microsoft certified consultants provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical applications quickly and automatically to specified users, reduce software costs and stay compliant by determining usage profiles, improve Windows security by increasing your knowledge of weak points and by delivering critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational expenses by efficiently exploiting the administrative capabilities built into Windows. Progent's SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch control, and resource tracking management including software and hardware inventory.
Microsoft 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other email components to lower hardware costs and administrative overhead. You can configure Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to help your organizations to assess the potential advantages of Microsoft 365 Exchange Online, design a solution that fits your business needs and budget, carry out an efficient move from your existing Exchange system to one that incorporates Exchange Online, train your management team and users, and deliver ongoing consulting and troubleshooting.
Progent can provide cost-effective remote support to help companies of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN access and can show you how to deploy all-cloud or hybrid cloud networking models that efficiently integrate Amazon AWS cloud services. Progent offers occasional expertise to assist you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on time and on budget.
If your business has a UNIX, Linux, or Solaris network or a multi-OS network, Progent's CISM and CISSP-premier consultants can assist your whole enterprise in a broad range of security areas such as security administration procedures, security design and strategies, connection management products and methodology, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and business continuity planning. CISA and CISSP define the fundamental skills and international standards of performance that information security managers are expected to possess. These certification provide IT management the assurance that consultants who have earned their CISM or CISSP qualification have demonstrated the experience and knowledge to deliver world-class security management and engineering help.
Progent's management team consists of seasoned veterans with years of background providing network consulting, technical support, and long-term IT planning to organizations ranging in size from startups to global enterprises. Great service requires great people, and Progent is proud to have assembled a management team that can provide businesses with the top service value in the industry.
Progent's experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting support covering infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to modular enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and excellent availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, eliminating possible OS-specific security gaps.
Progent's Microsoft-certified engineers can provide low-cost remote and on-premises help to carry out your upgrade to Exchange 2010, produce thorough documentation of your upgraded messaging environment, educate your IT team and end users to get them up to speed rapidly on Microsoft Exchange Server 2010, and provide ongoing management services and technical help. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
For companies that have a combination of Mac and Microsoft Windows computers, there exist two basic alternatives for running Microsoft Windows-only software on a Mac: remote access to an actual Windows computer or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to attach a Mac to a networked Microsoft Windows-powered computer to run Microsoft Windows programs and access system resources. Virtual PC for Apple Mac simulates Windows on a Mac system so that you are able to run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology consultants can assist your business to maintain these solutions for running Windows applications on your Apple Macs and can in addition help your company to assess and install other products for Windows PC simulation.
Progent's Microsoft-certified engineers can provide affordable online and on-premises support to implement your upgrade to Exchange Server 2010, produce thorough documentation of your new email system, train your IT staff and users to get them ramped up quickly on Exchange Server 2010, and provide continuing administrative consulting and technical support. Progent's consultants can also help you migrate from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Progent offers consulting services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.
With Cisco Catalyst switches for small and mid-size companies, Cisco allows companies to realize the full benefits of bringing intelligence into their networks. Cisco's switch technology allows you to deploy capabilities that make your IT network sufficiently robust to accommodate real-time needs, scalable to facilitate future growth, secure enough to protect confidential data, and designed for differentiating and managing traffic flows to streamline system performance. Progent's Cisco certified engineers can help you select and deploy Catalyst switches that make sense for your business. Also, Progent's CISM certified security consultants can help you develop a comprehensive security plan and configure Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 Series Switches.
Progent's certified security staff can show you how to protect your Apple Mac network through professional support offerings including performing security audits, clean up after virus and worm attacks, setting up firewalls, integrating secure remote and mobile connectivity, installing automated software for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy appropriate for the specific objectives of your corporate network.
Progent's wireless site survey services help you to design, deploy and troubleshoot a Wi-Fi network customized for your facilities, providing you a wireless solution that has the reception, performance, capacity, QoS, security, and roaming capability your business requires. Wireless site survey services from Progent include online predictive modeling for designing a wireless LAN and on-premises site survey services for validating, optimizing, and debugging an operational wireless network.
Progent's consultants can provide budget-friendly online consulting and troubleshooting services for Windows Server Essentials. Progent offers full-service project management support to help you plan and carry out a smooth migration from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.
Progent can provide fast online access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your network using advanced remote diagnostic utilities to provide quick and economical troubleshooting and remediation of critical network issues.
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to design and carry out an efficient upgrade to Windows Server 2022 that features high availability and that uses an on-premises deployment model or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-site implementation of Windows Server 2022.
The Help Desk Call Center support delivery structure used by Progent gives small and midsize businesses an affordable alternative to dependence on independent service individuals by offering broad expertise accessible to numerous engineering teams, optional round-the-clock availability of urgent help, escalation capability to appropriate experts for solving even the most complex issues, service consistency and reliability, quick follow through overseen by veteran support administrators, a selection of easy-to-use mechanisms for initiating service tasks, plus a high level of process visibility made possible by ticket tracking and accessible through a web portal.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to provide rapid, zero RPO disaster recovery between datacenters located as far as 300km apart from each other. Progent's team of veteran IT experts can assist you to plan, configure, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your technical needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by providing help with tasks like assigning disk pools, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery system to verify compliance with industry standards and regulatory mandates.
Progent's Microsoft-certified consultants can assist organizations of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist you to upgrade from a legacy edition of SCVMM or from a third-party management system, and Progent can assist you to optimize and repair your existing SCVMM 2012 ecosystem so you realize maximum business value.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Before Progent's MOM-based solution, system issues were approached reactively, after workers were impacted by them. With the help of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to ward off server problems before they becomes serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with potential problems before clients suspect that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small business networks enterprise-class reliability, safety and performance.
Progent's UNIX family support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient single source to help you build and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent offers affordable remote access to an authorized Oracle DBA consultant or an Oracle application developer. Progent offers advanced DBA services for any version of Oracle including 10g and 11g and can also assist you to design, build, update, or troubleshoot Oracle applications based on SQL and PL/SQL. Progent also offers support for Data Guard replication tools and Oracle Database Resource Manage.