Lync 2013, renamed Skype for Business, allows businesses of any size to create a centrally managed and secure communications environment that permits a BYOD computing model with IM, real-time presence, web conferencing with app sharing, as well as IP-based and PSTN calling enabled for a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can assist your company to assess the advantages of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync 2013 so as to speed up your return on investment, and provide custom webinar and onsite training to your management team and users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Microsoft 365 applications including Outlook and PowerPoint.
Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience helping Internet Service Providers to architect, implement, manage, tune, and troubleshoot high-availability, scalable network environments suitable for public networks.
Progent's Microsoft-certified consultants average more than 10 years of experience delivering unified communications solutions for customers ranging from small offices to global enterprises. Progent offers economical consulting for all editions of Exchange Server to strengthen email and virus protection, design high availability email environments, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange support services can assist you in planning and executing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2019. In addition offers integration help for Windows 10 and Windows 11 desktops running Outlook and can show you how to configure Microsoft Outlook Web App for popular browsers. For e-mail virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.
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When performing IT tasks for enterprise customers, Progent follows a structured approach driven by specified milestones so as to meet financial, timing and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, test models, design adjustments, and expert implementation. All facets are documented to make available a detailed description of technical services performed and to help in ongoing network support.
Progent offers small businesses two low-cost security evaluation packages that provide, for a preset price, remotely managed scans of your network security profile which are evaluated by expert security specialists who interpret the results of the scan, deliver unbiased summaries of your current network security, and offer recommendations for remediation. Progent has developed two non-overlapping security evaluation scanning packages for external and internal security scanning that are priced to meet the restricted budgets of small companies while delivering enterprise-class evaluations of your IT network's vulnerability to assault.
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup solution can include a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with similar features but which uses your own storage hardware. Barracuda Backup safeguards critical business data produced locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to help your business to plan, integrate, operate and repair a backup and disaster recovery solution built on Barracuda Backup.
Configuration Manager automates software deployment across multiple sites, streamlines compliance settings control, keeps track of network resources, guards against company data leakage, performs health monitoring, allows secure self service, and offers a single control mechanism for managing multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist businesses of any size with any aspect of designing, implementing, operating and repairing a SCCM solution for local, cloud-based, or hybrid networks.
Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of dependability and expandability and is also simple to migrate to another host. Progent's Private Cloud Hosting and Management services are built on mature virtualization architectures that allow small companies with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure maintenance, and IT management while achieving world-class reliability and an unmatched level of vendor flexibility.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Progent's Microsoft-certified consulting experts can assist you to assess the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Exchange Server 2007 that will offer fast ROI by improving your workers' efficiency, lowering the expense of hardware and service, streamlining management, and consolidating your key communications platforms.
Progent offers national online technical support and consulting services for businesses that run Apple macOS and OS X environments or whose information systems feature a combination of Mac and Microsoft technology. Progent's experts can provide macOS and OS X users a variety of IT services such as desktop support, migration to the latest version of macOS from other earlier editions of macOS or OS X, plus help with Mac applications. Progent can also assist your business with iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Online technical support offers maximum leverage for your information technology budget by protecting user productivity and limiting the time charged for computer repair services. Advanced remote access tools and experienced service specialists and consultants allow Progent to handle most network problems without squandering time and money by going to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a mix of telephone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM certified security specialists to assist you with the most difficult system problems.
Medium-size companies can enjoy all the advantages of Microsoft System Center Operations Manager 2007 and have quick access to Progent's Microsoft and Cisco Premier Certified IT consulting experts. With Progent's economically priced IT support packages, mid-size businesses can choose a simple co-sourcing service program based on Operations Manager 2007 with network monitoring, proactive alerts, comprehensive system analysis, Help Desk support, and remote troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide medium-size business information systems enterprise-class availability, protection and productivity.
Progent is seeking to find staff-level, results-driven Microsoft certified consultants with MCSE credentials; Cisco certified network engineers with Cisco CCDP or CCIE credentials; security professionals with CISSP or CISM or comparable security credentials; and high-end system design experts with a background in mobile access, wireless connectivity, fault tolerance, business continuity, information protection, and VMware. Progent also is hiring employees to work on our staff of help desk service specialists and remote support experts. Also, Progent is looking for experienced managers who can perform effectively in our fast-paced, virtual office culture.
Microsoft Exchange Server 2013 includes significant improvements to the functionality of Exchange Server 2010 and introduces important new features plus a redesigned structure. These improvements affect key areas like manageability, availability, security, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the potential advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange Server 2013.
Progent's Microsoft-Certified SQL Server engineers offer an array of support services to assist small companies to design, configure, manage, and troubleshoot Microsoft SQL 2008 systems so that they receive the maximum business benefit from this advanced database management technology. In addition, Progent offers help with network architecture, enterprise-wide security, and application programming to increase the business value of your SQL Server investment.
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Progent's consultants can assist you to design and carry out a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to centralize identity and access management for both on-premises and Azure assets.
Progent's certified consultants can help your company to pilot Microsoft Windows 7 to confirm application compatibility and to determine its performance and reliability running in your environment. Progent's consultants can also help you to estimate the likely strategic benefits of moving to Windows 7. If you decide that Windows 7 fits your business, Progent can assist your IT organization to design and execute a smooth deployment of Windows 7 from a an older release of Microsoft Windows.
Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, optimizing and repairing SCOM environments and offer companies of all sizes expert online or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to help you to fix serious issues uncovered by SCOM 2012.
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Progent provides nationwide remote technical support and consulting services for companies who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online technical support provides maximum leverage for your IT budget by extending client efficiency and limiting the hours billed for network repair services. Sophisticated remote access technology and skilled technicians and consultants allow Progent to solve most network issues without squandering time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with over the phone or via a mix of phone support and online access. Progent can put you in touch with Cisco CCIE network engineers and CISSP certified security professionals to help you with the toughest system problems.
Progent's Microsoft-certified consultants have 20 years of background providing e-mail and unified telecommunications/email solutions for companies. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus defense, achieve high availability email, and facilitate remote and wireless email access. Progent's Microsoft Exchange consulting and support services can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.
Progent's ProSight Active Security Monitoring utilizes cutting edge behavior-based machine learning tools from SentinelOne to defend endpoint devices as well as servers and VMs against recognized as well as novel ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent is seeking a range of on-staff workers such as solutions-driven Microsoft Certified Systems Engineers; system consultants who have Cisco CCDP or CCIE certification; and consultants for advanced system architecture with experience in mobile connectivity, wireless integration, non-stop systems, business continuity planning, data preservation, and VMware technology. Progent is also hiring workstation support experts, remote troubleshooting specialists, and CISSP or CISM accredited security professionals. Progent is also hiring veteran managers and administrators able to operate effectively in our high-growth, virtual office environment. Progent contracts freelance consultants who have specialized knowledge and field background in crucial IT topics outside our primary technical concentration. Progent's Experts Group hires independent consultants who can provide consulting and development services for line-of-business applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of popular operating systems such as Linux, Apple OS, or Sun, or offer world-class skills in technologies like telecommunications, web design, EDI, eCommerce, or dbm programming. Independent consultants premier by us cooperate with our in-house engineers to provide comprehensive IT services for small business networks.
E-Mail Guard from Postini provides constantly upgraded spam and virus blocking, content filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and service specialist. If your company is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Manager services via Progent's E-Mail Guard anti-spam and anti-virus service program. Progent's certified e-mail protection consultants can help you develop an email safety strategy that features anti-spam and virus protection products and policies.
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Progent offers one-on-one education customized for individuals who wish to broaden their knowledge of the Apple macOS and OS X platform, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online training for Mac applications.
Progent's Duo managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices.
ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
If your business computer system combines Linux-based products platforms with MS Windows, Progent can show you how to incorporate your servers into a cohesive environment that permits all your operating systems to run side by side for simple administration, seamless dataflow, high availability, superior throughput, and tight protection. Progent's Linux and MS Windows integration support services include IT architecture integration and service, support for Windows services for UNIX, online network monitoring and administration, remote technical help and troubleshooting, on-site technical support, and Helpdesk support.
Progent can assist small and medium-size organizations to set up and troubleshoot teleconferencing platforms to allow their remote workforce to communicate effectively with colleagues and clients.
Citrix has developed a comprehensive line of products that provide advanced manageability, expandability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist your company to evaluate the strategic benefits of Citrix technology and show you how to plan, test, implement, troubleshoot, and support Citrix virtualization platforms.
Progent imposes no initialization fee and asks no retainer for services delivered during regular business hours. Progent's one-minute granularity does away with big bills for fast fixes so you will not be tempted to permit less critical problems to fester.
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Progent's Cisco wireless IP phone configuration experts offer online and on-premises assistance to help your organization build and maintain a Cisco Wi-Fi VoIP phone deployment by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.
Progent's Cisco-certified Wi-Fi integration consulting experts can help you to configure, manage, and debug Cisco wireless products such as Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Progent's Cisco VoIP phone and video IP phone experts can help you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications such as Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE VoIP networking support, and creating UCS server failover and Cisco SRST systems for survivability.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools from SentinelOne to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.
Progent's Standard Help Desk Services offer a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Support services are provided at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants offer affordable online and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing networks of any sized business against a wide range of attacks. Progent's certified ISA Server engineers can show you how to plan, rationalize, test, install, configure and support the any version of ISA Server 2006 on your information system.
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Progent's Linux consulting experts offer small and mid-size companies and developers assistance with managing and supporting Linux systems that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This wide range of expertise provides you with a convenient single source to help you create and maintain a protected and robust mixed-platform network and communications solution that supports Linux and Microsoft interoperability by integrating Windows with leading Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of migrating to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your databases and applications to any deployment model including local, cloud-based, or hybrid. Progent's consultants offer online or onsite support ranging from on-demand design review or troubleshooting to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on time and within budget.
Progent is a leader in affordably providing world-class network support to small businesses. Progent's success in handling the IT service requirements of the chronically underserviced small company sector is the cumulative outcome of key technical and operational innovations that have removed much of the traditional costs out of administering IT service, injected unmatched technical expertise into the IT service system, and significantly accelerated the solution process.
Progent offers affordable remote and on-premises support to help companies of any size to migrate all or part of their critical network infrastructure to Google Cloud Platform services. This can save time and hardware expense and enable access to Google's cutting edge machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
Microsoft CRM helps small companies nurture positive customer interactions. Integrated Sales and Customer Service modules allow in-house staff to share data to help improve selling success and deliver steady, effective customer service. Progent can configure the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your marketing or customer support data.
Network monitoring typically entails observing a network's resource usage in order to uncover throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that work under Linux and can be used to monitor mixed-platform environments where Linux and Windows coexist. Progent's system integration consultants can show you how to use both these tools to tune and troubleshoot your network. Progent's Linux support services offer small companies and programmers help with administering and servicing UNIX/Linux and Solaris systems that coexist with Windows-based technology.
Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent continues to offer consulting assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you assess whether to adopt more current firewall technology from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer offer support these devices. Progent continues to offer consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to migrate to next generation firewall products available from Cisco. Progent's Cisco technology experts can help your company plan and carry out a smooth upgrade to Cisco ASA 5500-X firewalls based on leading practices.