Progent’s Technical Response Center offers affordable nationwide after-hours remote assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer extended hours telephone support and online secure network access to isolate and repair network problems rapidly and economically.
Progent offers small organizations two low-cost security evaluation packages that provide, for a preset fee, remotely administered scans of your security profile which are evaluated by expert security specialists who assess the results of the remote scan, present unbiased summaries of your current security vulnerability, and offer recommendations for improvements. Progent offers two complementary security inventory packages for external and internal security testing that are priced to fit the budgets of small companies while providing enterprise-class assessments of your network's exposure to attack.
For businesses that have a mix of Apple Mac and Windows desktops, there exist two basic alternatives for running Windows-only software on macOS or OS X: remote access to an actual Windows PC or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach a Mac to a remote Microsoft Windows-based PC to run Windows software and access system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac system so that you can run Windows programs locally. Progent's Mac technology support experts can assist you to manage these solutions for running Windows applications on your Macs and can in addition assist you to evaluate and configure other solutions for Microsoft Windows platform simulation.
Internet Security and Acceleration Server 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network, and web caching platform for safeguarding the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft-certified ISA Server 2006 support professionals can help you design, cost-justify, pilot, install, configure and support the Standard or Enterprise version of ISA Server on your information system.
Network monitoring ordinarily involves observing a network’s resource usage to help uncover data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring utilities that run under Linux or UNIX and can be deployed to observe mixed-platform environments where UNIX and Windows coexist. Progent's network support consultants can help you use both these programs to tune and repair your network. Progent's UNIX support professionals provide small businesses and developers assistance with administering and servicing UNIX/Linux and Solaris systems that coexist with Microsoft-based technology.
Dynamics GP 2010 software is a full-featured business management solution that integrates data and operations throughout your company, interfaces seamlessly with other applications, and brings together workers, customers and suppliers regardless of time or location. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, management reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and manage a robust, secure computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.
Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 including designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up HLB for high-availability CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent’s Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for efficiently coordinating people, teams and information. Microsoft SharePoint provides a common spot for your employees or customers to access, organize, share and manipulate relevant information, documents, and applications and to communicate with other people. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect workers, clients, teams and projects with the knowledge they’ve developed in a manner that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can assist your organization to manage your current SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.
Progent's CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
If your company is developing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, PCs, and office applications, Progent offers full-service IT outsourcing that allows you to focus on your area of strategic know-how without the constant distraction of managing your business network. By using smart network monitoring and by providing online and in-person assistance as your company needs it, Progent offers an affordable solution for supporting an information system that features high reliability, security, and efficiency. Progent's UNIX/Linux developer support services include full-service information technology outsourcing, virtual server infrastructure, online and on-premises service and repair, network monitoring services, and Help Desk outsourcing.
DoubleTake/Carbonite Software publishes a selection of products intended to deliver small and midsize companies a range of affordable solutions for backing up and recovering vital workloads such as Microsoft Exchange Server, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have in-depth experience incorporating DoubleTake/Carbonite products into small business information networks to achieve a high state of fault tolerance and disaster recovery readiness at a budget-friendly cost.
Progent’s IT outsourcing support offerings for small businesses feature planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, coordinating upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-site troubleshooting, resolving stubborn IT issues, and producing a company-wide security strategy. Progent can help you enhance network availability and throughput with zero-downtime configuration, redundant network topology, and proactive network monitoring. Progent also provides project management assistance for major upgrades and can help with needs definition, product identification, BOM development, sourcing selection, purchasing coordination, and full documentation. Progent’s IT outsourcing help also features training for office productivity packages such as Microsoft Office XP.
Progent's Linux support experts provide small companies and software developers assistance with managing and maintaining Linux computers that coexist with Microsoft-based networks. Progent offers your organization access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This broad range of expertise provides you with an easy one-stop source to help you build and maintain a protected and robust mixed-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network voice communication. Lync Server 2010 can enhance the capability of Exchange, SharePoint and Office desktop or Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide online and onsite support to help your company to manage and repair your current Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to plan and carry out an efficient Skype for Business upgrade.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.
Progent's certified professionals offer computer help and network consulting services for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting services for Exchange 2003 Server include system design, installation, project management, local and remote technical support, Help Desk Call Center support, certified security consulting, and full-service IT outsourcing.
Progent offers a variety of IT support packages for small organizations. These information technology outsourcing and server monitoring services are based on the anticipatory problem handling capabilities of Microsoft Operations Manager, a next-generation network and system management product that monitors the availability, performance, and safety of your information system and identifies incipient troubles before they can bring down your network. With Progent's economically priced network service programs, small organizations can choose a basic co-sourcing package built around Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package.
Progent's Microsoft-certified consultants can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and onsite evaluation and upgrade support for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management and synchronization, teleworker access, security and compliance, automated deployment and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and end users, and ongoing technical help.
Progent's Juniper Networks-authorized network consultants can assist your company to plan and implement Juniper Firewall and VPN technology, enhance and support your network infrastructure, and migrate smoothly from discontinued products to current versions. Progent's Junos OS engineers can also offer expertise with Juniper's flagship network operating system to enable your business to streamline the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage networks that include a mix of Juniper's software platforms.
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.
The Helpdesk support delivery structure used by Progent offers small organizations an dependable option to reliance on independent consultants by offering extensive technical knowledge shared by numerous support teams, optional round-the-clock availability of urgent assistance, escalation capability to top-level engineers for handling even the most difficult issues, service consistency and dependability, prompt follow-up overseen by seasoned service managers, a variety of easy-to-use ways for initiating support jobs, plus a high level of process visibility enabled by trouble ticket updates and available via a web portal.
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the top client satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your company more complete support for your information network.
Progent can show you how to design, deploy, manage, and troubleshoot an efficient Wireless network infrastructure, recommend appropriate technology, and configure wireless access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to create a complete wireless network security strategy that is well integrated with the security strategy for your entire business network.
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, developing efficient system upgrade methodologies, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for new technologies. For Progent clients who lack sufficient in-house resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital IT initiatives on schedule.
Progent’s high availability interoffice connectivity and fault tolerant network connection consultants can help small companies achieve fault tolerant Interoffice connectivity through fully redundant networks featuring automatic failover. Progent’s CCIE engineers can design and deploy high-availability Inter-office networks based on fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide economical non-stop interoffice networking.
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of advanced security features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and execute a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's security services to build and centrally manage IT environments that span branch offices, data centers, and cloud resources.
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.
Progent's Cisco Wi-Fi IP phone configuration consultants offer remote and on-premises support to help your organization create and administer a Cisco Wi-Fi IP phone solution by delivering services that range from troubleshooting the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to offer a unified solution for deploying and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help businesses of all sizes with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade smoothly from older versions of VMM, develop workflows for building and installing virtual machines and hosts, design fault-tolerant scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to assess the strategic business benefits of the latest capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.
Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery plan to prepare for an IT network disaster. Progent can help you create a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, non-stop network architecture that addresses reliability issues covering a broad range of infrastructure technologies and processes.
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience creating Microsoft-based security solutions for IT networks with multiple sites, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company design and implement an installation of Microsoft ISA Server 2004 that meets your information protection requirements without restricting your productivity.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Nagios and MRTG are powerful, Open Source monitoring tools that operate under the Linux OS and can be used to analyze UNIX/Linux networks, Windows networks, or multi-OS systems where the Linux OS and Windows coexist. Nagios allows network managers to track system services such as POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's network monitoring consultants can assist you to use both these programs to streamline and troubleshoot your computer network.
Progent can deliver a wide range of affordable support services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can provide on-premises or online help for single machines or laptops or help your business to design and carry out a company-wide rollout of new or revised operating system software and business applications. Progent can also provide engineers and technicians to assist your company to plan for and complete a site relocation or consolidation designed to cause minimal disruption of your productivity.
Dynamics GP/Great Plains can help you expand and manage your business better by delivering deep availability of strategic data and a fast return on investment. Microsoft Dynamics GP confers major business benefits including its ability to extend the presence of your organization, handle your financials, computerize financial operations, unify procedures throughout your business, refine inventory control, increase order accuracy, grow sales and shorten lead-time, and maximize cash flow. Progent can show you how to set up and maintain a reliable, secure server and network foundation to support Great Plains, and can offer experienced Dynamics GP support professionals to make sure you derive the full advantages of your Microsoft Dynamics GP/Great Plains software.
Progent provides consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and maintain a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.
Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
Progent's Check Point experts can show you how to select and deploy Check Point Firewall and VPN utilities and hardware powered by Check Point's technology to provide an affordable and efficient security solution for your business network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and offer a central source for continuing technical support, maintenance, training, and consulting services.
Progent offers the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.
Cisco's Meraki MS family of access and distribution switches are intended for sites ranging from small branches to campuses. Progent's Cisco-certified consultants offer affordable online consulting to assist your company to design and deploy a productive network architecture based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to maintain security, create and test a disaster recovery strategy, and resolve issues related to any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking solution.
Amazon Marketplace Web Service development Integration
Progent wants to hire fulltime, results-driven Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited system engineers with Cisco CCDP or CCIE credentials; security professionals with CISSP or CISM or comparable security certification; and advanced network architecture experts with a background in mobile access, wireless networking, high availability, workplace recovery, data protection, and virtual servers. Progent also seeks professionals who can join Progent's staff of helpdesk service technicians and remote support professionals. Also, We are looking for experienced managers able to operate effectively in Progent's high-growth, virtual office environment.
Progent's Microsoft-certified consultants can help you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from an older change management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can assist you to build a software foundation that extracts the most value from SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Microsoft-certified SQL Server 2017 experts can help your business to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and carry out an efficient migration of your current SQL Server environment to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or onsite support ranging from on-demand design assessment or troubleshooting to comprehensive project management to ensure your SQL Server 2017 project is successfully completed on time and on budget.
Progent's Microsoft-certified consulting experts can assist your organization to determine the value of Exchange 2010 for your business and can assist you to plan and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will provide quick payback by increasing your workers' efficiency, lowering the expense of equipment and support, simplifying administration, and integrating your vital communications technologies.
Progent is organized deliver comprehensive online support for all technologies common to today’s small business information networks and offers an array of vital, as-needed support services such as a part-time CIO to provide senior-level planning and budgeting skills, a Call Center for help desk services, 24x7 server monitoring, spam/virus filtering as a managed service, best-practices project management for major initiatives like site relocations orOS migrations, connectivity consultants for designing fast and robust infrastructure, security specialists to ensure data safety and regulatory compliance, disaster recovery specialists to create business continuity plans, and software developers to write, enhance, or repair mission-critical applications.
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to assist you to plan, configure, operate and repair a backup and disaster recovery system built on Barracuda technology.