Progent's company culture will allow you to become a better consulting professional by improving your information technology skills and increasing the loyalty of your clients. Progent makes good on this promise by attracting the top consulting talent for you to work with, providing a state-of-the-art network and communications architecture, running custom software utilities to deliver the maximum quality of support, and by optimizing proven business models for finding and keeping clients.
Progentís Technical Response Center provides national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified service engineers offer phone help and online direct network connection to isolate and repair network problems quickly and affordably. The breadth of technical expertise represented by Progent's staff of country-wide support engineers makes it possible to escalate even the most difficult network issues to appropriate experts as required.
Progentís Microsoft-certified experts can provide companies of any size consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for efficiently coordinating people, groups and data. Microsoft SharePoint offers a common spot for your workers or customers to access, organize, distribute and interact with useful data, documents, and software and to communicate with other people. Microsoft SharePoint enables faster and better decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge theyíve developed in a way that makes data convenient to find, download and re-use. Progent's SharePoint consultants can assist you to maintain your existing SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.
Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite technical support to help you to remediate serious problems uncovered by Microsoft SCOM 2012.
Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud or mixed implementation of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Progent's Wireless Consulting Services provide a convenient, economical way for businesses of all sizes to deploy, manage, monitor and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progentís IT outsourcing services for small companies feature designing 2003 Server, .NET Server, and Microsoft BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site repair, resolving chronic integration problems, and producing a company-wide security strategy. Progent can show you how to enhance network reliability and throughput via fault-tolerant technologies, resilient network architecture, and proactive server monitoring. Progent also offers special project help for large-scale upgrades and can help with needs assessment, resource identification, bill of materials production, vendor qualification, procurement logistics, and complete documentation. Progentís IT outsourcing service also includes education for office productivity packages such as Office XP.
In performing IT projects for enterprise clients, Progent uses a phased approach based on defined milestones in order to achieve financial, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, test models, design tuning, and professional implementation. All facets are recorded to provide a comprehensive summary of IT services delivered and to help in ongoing network support.
Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience assisting small and mid-size businesses to minimize system downtime by providing affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can assist your company to plan and validate a sensible business continuity strategy that matches your business goals and budget. Progentís disaster recovery engineers can help you to architect, deploy, and support fault-tolerant technologies such as redundant Internet access, virtualized servers, fail-over clustering, load balancing, transparent off-site backup, and multi-location hot backup centers.
Progent offers cost-effective remote consulting to help businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies.
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot environments and migration plans, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, educate your IT management, staff, create an enterprise-wide security strategy, streamline IT administration, assist with application development, and build and test a DR/BC plan.
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can assist you to maintain your existing PIX or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and repair a system-wide migration to 64-bit server and client OS software and applications. Progent can help you test your 64-bit environment to verify that it supports all of the important 32-bit applications that you intend to keep as well as the latest 64-bit editions of applications you plan to install.
ProSight LAN Watch is Progentís server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital devices that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your business.
Progent can provide online and on premises consulting to help your organization with any aspect of BI reporting ranging from debugging or enhancing applications to designing and deploying a comprehensive business intelligence solution. Progent's BI consultants can help your company to maintain your current reporting environment, help you to upgrade databases and applications from a discontinued reporting product to a current solution, and deliver custom remote mentoring tailored to your individual requirements. Progentís business reporting and analytics consultants offer expertise in all popular business intelligence reporting platforms such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Email Guard by Postini provides constantly upgraded spam and virus blocking, content filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support firm. If your business is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard antispam and virus protection aggregation offering. Progentís expert e-mail security professionals can help you develop an email security plan that incorporates antispam and virus protection technologies and policies.
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Progent's Microsoft-Premier SQL Server consultants can provide a range of services to help small businesses to plan, install, administer, and repair SQL 2008 systems in order to get the maximum competitive advantage from this advanced RDBM technology. In addition, Progent offers assistance with network architecture, company-wide security, and software development to increase the business advantage of your IT network.
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their market, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.
Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 offered by Progent include ROI estimates, project management, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for network management staff and users, and post-migration Call Center support services.
Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup protects vital business data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help your business to design, integrate, manage and troubleshoot a backup and disaster recovery solution based on Barracuda Backup.
System Center Configuration Manager automates application and device deployment and updating, simplifies compliance settings control, inventories network assets, protects against corporate data leakage, provides network health monitoring, allows secure end-user self service, and offers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can help your organization with any facet of designing, installing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.
Microsoft Dynamics GP 2010 accounting is a comprehensive business management platform that unifies data and operations throughout your business, interfaces seamlessly with other applications, and connects employees, clients and suppliers unrestricted by time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a robust, protected server and network environment to support Microsoft Great Plains, and can provide expert Great Plains professionals to help your company exploit the full potential of Dynamics GP/Great Plains 2010.
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided integration, customization, education, and debugging services since the product's debut. Progent offers top-tier support for updating legacy Dynamics GP/Great Plains deployments. Progent can help your business to plan, test, and implement a cost-effective migration from a an outdated release to the latest version of Dynamics GP.
Progent's Microsoft-certified consultants can provide online or onsite support to assist organizations of any size to plan, implement, administer, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent can provide occasional help for fixing particularly challenging problems, or comprehensive project management services. Progent's consultants can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
Progent's Cisco Meraki Wi-Fi AP consultants offer online and onsite support to help businesses of any size to design, deploy, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to configure and support Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless ecosystem that provides the same access, performance, security, ease of management and availability for wired and wireless clients regardless of their location or computing device.
For large organizations, Progent can supplement internal network support groups by providing extensive experience in deploying key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or global businesses with branches, Progent can perform as a transparent local supplement of corporate IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, network design, Sarbox compliance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows. Progent can provide field consultants and technicians to assist with a campus move or branch move, or a network architect to assist with setting up or using an Internet Data Center or co-location site.
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional PSTN telephony. Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or Office 365 and streamlines management through integration with Windows AD. Lync can also cut expenses by eliminating VoIP hardware and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide online and onsite support services to assist you to manage and repair your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help your organization to design and execute a smooth Skype for Business migration.
Progent offers affordable remote access to an Oracle-certified MySQL administrator or application developer and can assist organizations of any size to configure and maintain MySQL in a dependable IT environment that offers high levels of speed, scalability, and security. Progent also has proven skill helping companies migrate databases from Oracle to MySQL.
Progent provides the help of Microsoft and Cisco-Certified network support experts to show clients affordable alternatives to help companies maximize the value of Microsoft and Cisco technology. For networks that span from small offices to nationwide corporations, Progent's network engineers can show you how to improve your network's e-mail infrastructure, security, reliability, throughput, and network administration.
Progent offers the part-time or temporary services of a veteran Chief Information Officer who can offer strategic direction to assist your company select and maintain IT solutions to meet your current situation and that can be a firm foundation for your growth. Progent's temporary CIO services provide economic leverage to companies trying to maximize the benefits from their network expenditures but who are unable or hesitant to take on one more high-level position to their head count. Because Progent is vendor-neutral, with a large staff of engineers certified to support all major OS platforms and connectivity technologies plus a wide range and business software, Progent is in an ideal position to provide unbiased recommendations as well as expert technical help for building and maintaining information systems that match the special needs of your business.
Cisco's Small Business 100, 300 and 500 series of APs are Linux-based units engineered as entry-level wireless APs for light workloads. Progent's Cisco CCIE-certified wireless network consultants can provide remote or onsite integration and troubleshooting services to assist your organization to design, implement, update, optimize, administer and debug Cisco Small Business Wi-Fi AP deployments of any size or topology.
Progent's ProSight Virtual hosting services offer small businesses a range of advantages such as reduced capital expenditures, reductions in operational expense, improved executive focus, world-class protection, greater fault tolerance, and business continuity.
Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for fast solutions so you won't be forced to allow less critical problems to fester.
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Progent's Juniper Networks-authorized NetScreen engineer can help you to configure and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen products to the latest Juniper products, and repair network infrastructure problems in all-Juniper or mixed-vendor environments.
Progent's CISSP-certified cybersecurity experts can help organizations of all sizes with any aspect of information system security. Progent can help create efficient cybersecurity solutions that guard a small office against modern malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, remote, and mobile users sharing network resources distributed across multiple physical datacenters and various clouds.
Progent's Solaris platform consulting services provide small and mid-size companies and developers assistance with managing and supporting Solaris environments that operate with Microsoft-powered networks. Progent offers your business contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to help you build and maintain a protected and reliable cross-platform network and communications environment that supports Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional PSTN telephony. Microsoft Lync 2010 can enhance the capability of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync can also cut expenses by eliminating VoIP hardware and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts offer online and onsite support services to help you to maintain and troubleshoot your current Lync 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration.
Progent offers affordable online consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.
Altaro VM Backup provides small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also enables cost-effective cloud backup to Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your exposure to data loss, military-grade encryption, granular recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling large-scale environments, and the ability to leverage Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and offers a wide array of services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.
Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to permit less critical problems to fester.
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Exchange 2010 and introduces important new features plus a revamped structure. These improvements affect vital IT areas like manageability, availability, security, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management for Microsoft Exchange Server 2013.
Progent's SonicWall firewall consultants can show you how to integrate, manage, and troubleshoot SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end network protection solution and build protection into your corporate operations.