Anaheim At Home Workers Solutions Support
Solution Design, Integration, Management and Call Center Consulting Services
Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Anaheim company to select the right technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Anaheim, California businesses to succeed with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed to support an at-home work environment can be especially complicated if you must accommodate a mix of worker-owned hardware like PCs and notebooks, Internet routers, and wireless appliances from various vendors and with a variety of OS software and firmware releases. Progent's background delivering online help for both legacy and current IT products in virtual office solutions enables you to make cost-effective use of your existing infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Services available from Progent to help your company to create a high-functioning work-at-home infrastructure include:
- VPN technology makes it possible to create a secure tunnel for authorized remote workers to use IT assets situated at your corporate data center or in the cloud. Progent can help you to deploy and manage VPN connections between your teleworkers and your key network resources by providing remote VPN integration support. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your at-home workers to utilize Cisco's popular AnyConnect client software for safe VPN tunneling for a wide selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a telecommuter to see and use a remote PC's desktop. This gives network managers substantial control over the digital environment of at-home employees and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent offers expert remote consulting for deploying home routers from a variety of manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by an entire household and guests, are commonly utilized by telecommuters to access their router for work. This can cause performance as well as cybersecurity issues. Progent can help you to resolve these problems by delivering expertise that include Cisco Aironet integration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti WiFi access point integration assistance.
- Internet connectivity methods affect the speed and availability of connections between at-home workers and the corporate network. Mission-critical processes might require backup Internet access in case the normal connection breaks. Progent offers guidance for selecting ISPs, choosing appropriate service packages, and integrating fault-tolerant Internet access. See Internet connectivity integration services.
IP Voice Integration for At-Home Workers
Extending the company PBX environment to accommodate teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or older products for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a remote VoIP service that delivers the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses optimize their existing Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. CUCM supports additional combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, see CUCM consulting services.
- CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help you to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other legacy VoIP platforms, refer to Cisco CallManager consulting.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide on-demand integration and troubleshooting services.
Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from major vendors enable virtual discussions, video and voice conferencing, chat, and content sharing for both onsite users and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their different partners and customers. Progent's communications experts can help you to maintain your current conferencing environment and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's leading communications platform that supports real-time presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to deploy and maintain Skype for Business client software to accommodate your remote employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for training. To learn more about Progent's consulting services for Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include voice/video conferencing, persistent chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help you to tune your network architecture to host them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful ecosystem of applications that create a cohesive user experience for sharing data and ideas across multiple sites and on a broad selection of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their original publication and can help businesses to configure these flagship collaboration products to optimize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for supporting its complete range of features. For details about Progent's support services for Microsoft Teams and Teams Premium, visit solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to promote collaboration and knowledge sharing by providing policy-driven access to content, business processes, and tools for looking through enterprise-wide business data. SharePoint enables you to build protected web portals that allows remote workers to see and edit consolidated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint consulting services, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, go to deployment consulting for Exchange.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues can retrieve them securely via a browser. Provided with Microsoft 365, OneDrive allows remote employees to co-author files. Edits made offline are synced when you go back online. To find out about Progent's expertise for OneDrive, refer to Onedrive integration consulting.
Public Cloud Integration for Teleworkers
Progent offers advanced online assistance for helping organizations to build, manage and repair integrated network architectures that include internal data centers, teleworkers, branch offices, and cloud resources. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud connectivity, identity, and security.
Azure is a popular family of public cloud software and services that enables you to use infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure includes over one hundred services services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist you to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for at-home workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, see Microsoft Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity applications and cloud services offered on a subscription basis. Office applications and cloud services are provided in a selection of bundles designed for customers ranging from individuals and small offices to large enterprises. Progent can provide fast and affordable online contact with experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. To learn about Progent's expertise for Microsoft 365, go to Microsoft 365 integration expertise.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, easier management, on-demand scaling, high availability, and other benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, enabling customers to create hybrid networks. Progent's certified Exchange experts are available for occasional assistance to guide you through challenging IT roadblocks and can also provide end-to-end project management outsourcing to ensure your at-home workers have easy and secure access to your Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, visit Exchange Online integration and support expertise.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud-based services. Progent offers rapid and economical online contact with cloud connectivity consultants who can help your business to plan, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to build a high-availability network architecture to make sure your users have a productive computing environment regardless of whether they are working from your main office, a branch office, from home, or on the road. For information about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can help your business to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline identity management for at-home workers with GCP Cloud Identity. Progent's consultants can also assist you to utilize GCP's unified management technology to control and monitor your GCP ecosystem. For information, visit Google Cloud Platform (GCP) integration support.
Help Desk Services for Teleworkers
An emergency, enterprise-wide changeover to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update their current trouble tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows your business to augment your existing Help Desk organization by splitting delivery of Call Center support transparently between your regular support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.
Security for Teleworkers
Work-from-Home employees typically utilize their personal computers and usually operate in a poorly secured physical environment. This multiplies their susceptibility to cyber attacks and requires careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive user training, and the creation of security policies built on leading practices. Progent's veteran roster of data security support experts can help your business to design, implement and manage a compliant security solution that guards vital information resources in environments that include at-home workers.
Firewalls allow companies to create a network that can be securely accessed by local users as well as by telecommuters, mobile employees, vendors, customers, and the public. Next-generation firewall appliances allow you to configure and manage appropriate access rights to different groups of users and to scale your network and modify your security profile as your company evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and legacy security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, refer to firewall support expertise.
Online Endpoint Security Monitoring makes it easy to watch over the various devices utilized by telecommuters and either block or identify and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every protected endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day attacks at inception. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the infected device from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoints stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, see remote endpoint monitoring for at-home workers.
Progent's Duo MFA Services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can evaluate the exposure of your network to all types of outside and internal security attacks for a network that incorporates an at-home workforce. Progent can run online, automated cybersecurity analysis scanning for quickly and affordably detecting a broad range of security gaps that can be found over the Internet. Progent's endpoint security audit experts, which can be managed by network security experts with advanced certifications including CISA, ISSAP, and GIAC, can assist your company to audit your workflows and policies and review your network architecture to enable you to implement the highest level of protection for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you find, prioritize, fix, and confirm cybersecurity vulnerabilities before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network so you can determine your current security posture. Progent can also help you to harden your existing network security and can assist you to design and deploy a cohesive cybersecurity strategy that streamlines management and provides optimum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT resources. To find out additional details about Progent's threat analysis services powered by on NodeZero's penetration test platform, see Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical things to concentrate on for protecting an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering vital information in order to prevent data loss and minimize recovery time in the event of storage failures due to hardware issues, software glitches, user error, cyber attack, or other causes. Dependable data protection strategies can be particularly difficult to design and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for telecommuters must address diverse kinds of user-owned endpoints. Progent offers fast remote help from consultants familiar with a broad array of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate circumstances that require a quick changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity consultants can help your company to create, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a centralized environment for safeguarding critical information by controlling on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and software. Managed endpoint devices can be user owned or company owned. Network administrators managing the endpoint computers of teleworkers can utilize Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, create VPN connections, control how teleworkers share information, set up threat protection, ensure compliance, and delete corporate information from lost, stolen or deactivated endpoint devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS endpoints. To learn about Microsoft Intune and to find out how Progent can help you to use this platform to administer the devices of your at-home workers, visit Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery platform for authorization control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a perpetual license. Top capabilities of VMware Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your Anaheim, California organization, call
An index of content::
At Home Workforce Consultant
Call Desk for Telecommuters Onsite Technical Support
Progent has 20 years of experience helping small and medium-size companies to design, implement, tune, administer, and troubleshoot computer networks that incorporate teleworkers.
Cisco CCIE Online Computer Systems Consulting
24 Hour Support Specialist Cisco Remote Access
Progent can provide rapid remote support from Cisco CCIE network infrastructure experts. Progent's CCIE engineers can connect to your environment via advanced remote diagnostic tools to provide quick and economical troubleshooting and repair of critical network issues.
Juniper NetScreen 5200 Firewall Compliance Audit
Juniper NetScreen VPN Firewall Network Install
Progent's Juniper Networks-authorized NetScreen engineer can help you to configure and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper technologies, and repair infrastructure issues in all-Juniper or mixed-technology systems.
Nagios for Linux Engineer
Linux Network Monitoring Troubleshooting
Network monitoring commonly entails observing a network's resource usage to help uncover data traffic backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux and can be deployed to observe mixed-platform environments where Linux and Windows operate together. Progent's network integration consultants can help you take advantage of both these programs to tune and repair your network. Progent's UNIX support professionals offer small companies and developers help with administering and servicing UNIX/Linux and Solaris networks that coexist with Microsoft-based technology.
SQL Server 2016 and Power BI Support Outsourcing
SQL Server 2016 SSRS Troubleshooting
Microsoft SQL Server 2016 introduces significant enhancements in speed, capacity, security, high-availability, BOYD integration, and integrated BI. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to help businesses of all sizes to implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
NetDocs Teleworkers Technology Professional
Consulting NetDocuments Document Management System
NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for legal workflows. Progent can provide remote guidance from NetDocuments consultants to assist your law firm to plan, deploy, administer, tune, or troubleshoot a document management system environment powered by NetDocs.
Microsoft 365 Publisher Integration Specialist
Microsoft 365 Outlook Integration Technical Support Services
Microsoft 365, previously called Office 365, is Microsoft's expanding suite of productivity apps and cloud services available on a monthly or annual subscription basis. Microsoft 365 apps and cloud services are offered in an array of product bundles targeted at markets ranging from individuals and households to enterprises. Progent can provide quick and affordable remote access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android technology. Progent can help you to evaluate the wealth of subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and manage hybrid networks that seamlessly combine local and cloud-based resources.
Information Technology Consulting Group Small and Midsize Office
Network Installation Small Business
For over two decades, Progent has provided affordable IT planning, configuration, troubleshooting, cybersecurity, and development for networks of all sizes.
Jabber and Office 365 Support and Integration
Jabber and SIP trunk Online Troubleshooting
Progent's Jabber consultants offer remote or on-premises support to help businesses of all sizes to design, deploy, manage, update or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for the products, technologies and services that make up building an end-to-end Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP trunking, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration ecosystem.
24/7/365 Consultants Microsoft Virtual Server 2005
Connectix Virtual Server Computer Consultant
Microsoft Virtual Server, run on the Microsoft Windows Server platform and based on software originally developed by Connectix, provides the performance needed to carry out hardware reduction, application upgrade, and server quarantine projects through virtualization technology in an enterprise-class computing environment with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at businesses wishing to improve operational efficiency in application programming and piloting, migration from outdated mission-critical applications, and server consolidation. Progent's certified Virtual Server consultants can assist your company to evaluate and deploy MS Virtual Server.
MetroCluster Management Consultancy
24-Hour NetApp MetroCluster Disaster Recovery Consultant
Progent offers enterprise customers the help of a certified NetApp consultant for remote or onsite support for NetApp's complete family of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to help you to resolve problems with NetApp SAN environments efficiently based on best practices.
Professionals MSCRM
24-Hour Consulting Services CRM
Microsoft CRM helps mid-market companies build profitable customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help promote selling success and offer steady, effective customer service. Progent can set up the optimal network environment, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can help you integrate Microsoft Dynamics CRM with your marketing or customer support databases.
Immediate Palo Alto Networks PA-5400 Series Firewalls Network Intrusion Penetration Testing
Immediate Palo Alto Networks VPN Security Firms
Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewalls to create a modern cybersecurity ecosystem that extends across your data center and cloud-based assets and guards any user anywhere with any device.
Google Cloud Backup Consultant Services
Google Cloud VPN Consultancy
Progent offers affordable remote and onsite consulting to assist businesses of any size to migrate any part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and allow the use of Google's cutting edge machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, architectural design, testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security.
CCIE Expert Certified 3504 wireless controller Integration Services
Biggest Wave 2 Wi-Fi controller On-site Technical Support
Cisco's Catalyst wireless controllers streamline the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi APs, optimizing wireless throughput by limiting the impact of radio frequency congestion, improving Wi-Fi availability with fast auto-failover, and hardening data security by identifying threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest wireless controller technology.
Citrix Virtualization Consulting Services
Computer Consulting Xen Hypervisor
Progent's Citrix-certified engineers can help your company to understand the business advantages of XenServer as well as additional Citrix platforms, and can assist your IT organization to plan, test, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing Citrix technology deployment and show you how to optimize resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.
Microsoft Azure Backup Programming Companies
Azure Resource Manager Services
Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware expense. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and limitations of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you avoid the common errors small organizations make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Android handhelds.
24x7 Coder SQL 2008 Reporting Services
Integration Companies SQL
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of cutting-edge enterprise-class programs that can give your company a critical competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.
Dharma ransomware hot line Consult
ransomware system rebuild Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
Microsoft Exchange 2013 Online Consulting
Exchange 2013 Configuration Technology Consulting Services
Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and introduces important new features as well as a redesigned structure. These improvements affect key facets of IT like ease of administration, high availability (HA), security and compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, create an efficient validation and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online support and management for Exchange 2013.
Top Ubiquiti UniFi Controller Consulting Services
Ubiquiti U7 PRO WiFi 7 access point Consultant Services
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateways, managed switches, IP phones, and security cameras. Progent can provide the skills of seasoned wireless consultants who can help you to assess the value of Ubiquiti's UniFi technology for your business and help you to design, install, administer, and maintain your UniFi solution.
Online Help Failover Clusters Windows Server 2012
Network Consultant Windows Server 2012 Failover Cluster
Progent's certified failover clustering experts can help businesses to assess the benefits of adopting Microsoft Windows Server 2012 clustering technology to build a powerful fault-tolerant/disaster recovery solution, assist you to plan and install a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for clusters that include physical servers or virtual ones, and show you how to centralize the management of failover clusters.
Urgent wireless IP phone integration Support and Integration
wireless IP phone integration Support and Integration
Cisco's wireless IP phones are industrial-grade wireless devices designed for professionals who are mobile within campus, hospitality, health-care or other venues where management requires portable phones that offer more administrative control, security and ruggedness than is achievable with the BYOD mode of workplace communications. Successful integration of Cisco's wireless IP phones typically demands that you configure and optimize many components of your Wi-Fi environment including wireless access points, switches, Cisco wireless LAN controllers, and management software. Progent's certified consultants offer remote and on-premises support to help you create and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.
SonicWall NSA 2650 Firewall Security Tech Services
SonicWall NSA Firewall Cybersecurity Firms
Progent's SonicWall firewall experts can help you deploy, manage, and troubleshoot SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security plan and design protection into your business practices.
Online Help Desk Network Engineer
Online Troubleshooting Help Desk Process
The Contact Center service delivery structure used by Progent offers small and midsize businesses an affordable option to reliance on independent consultants by offering broad technical knowledge accessible to multiple support groups, optional round-the-clock access to urgent assistance, fast escalation to appropriate engineers for solving the most intractable problems, service consistency and dependability, prompt follow through overseen by seasoned support managers, a selection of easy-to-use techniques for initiating service tasks, and a high level of process visibility enabled by ticket tracking and available through a web portal.
Setup and Support Remote Workers
Telecommuter Solutions IT Consultant
Progent has 20 years of experience helping small and mid-size companies to plan, deploy, tune, manage, and debug computer networks that incorporate teleworkers.
Apple OS X Technology Consulting
OS X IT Consulting
Progent's consultants offer Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and custom training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier editions of Mac OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone support and iPad management, or migrating to Apple's iCloud. For business networks built solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, integrating and maintaining a network environment that is reliable, safe, fast and aligned with your organization's business goals.
Anti-Spam Technical Support Services
Antispam Support Services
E-Mail Guard is a comprehensive solution for blocking spam and virus attacks. E-Mail Guard addresses the security and management of company email by providing constantly improved spam and virus blocking, policy management, content filtering, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and analysis utilities plus outbound email testing to help you fix your email system and define and regulate company email policy.
Hybrid Microsoft 365 integration Professional
24-Hour Microsoft Certified Partner Microsoft 365 Gmail migration Computer Consultant
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have specific Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can provide occasional support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is completed on time and within budget.
FAQ about Recruit Network Consultant Telecommuting Jobs
Emergency Questions about Microsoft Consultants Telecommuting Job
For replies to common enquiries about being employed by Progent, visit Working with Progent Frequently Asked Questions.
IT Outsourcing Article
Whitepaper IT Outsourcing Best Practices
Progent's IT outsourcing packages offer affordable network consulting for medium-size companies. Whether it involves planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or creating a web-based business application, outsourcing your IT engineering services can smooth out costs and minimize uncertainties, allowing network support expenses to increase in a more moderate and manageable fashion than is possible by assembling a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and highly available system foundation for your critical Windows-based business software such as Windows 2008, Exchange Server, and SQL Server.
Windows Server 2012 R2 Support and Integration
Windows Server 2012 R2 Clustering Computer Consultants
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management team, create an enterprise-wide security strategy, streamline IT administration, assist with creating applications, and generate and test a DR/BC plan.
Exchange 2000 Server Upgrade Computer Consulting
Largest Exchange 2000 Server Online Consulting
Progent is among the most experienced IT support firms for integrating email systems powered by Exchange 2000. Progent specializes in helping small and mid-size businesses get all the benefits of Microsoft Exchange Server 2000 under typical scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Redhat Linux Engineers
Debian Linux Computer Consultants
If your company is producing Linux-based software on a network that has MS Windows-based processors, desktops, and office productivity products, Progent offers full-service IT outsourcing that frees you to concentrate on your area of strategic expertise without the constant distraction of managing your business network. Through the use of automated network monitoring and by delivering online and in-person support when your business needs it, Progent offers an affordable solution for maintaining an IT network that features excellent availability, security, and efficiency. Progent's UNIX/Linux developer assistance offerings feature full-service network support outsourcing, virtual infrastructure, remote and on-site service and repair, proactive network monitoring services, and Contact Center outsourcing.
Ubuntu Linux Consultant
Slackware Linux Consulting
Progent's Linux consulting experts provide small and mid-size companies and software developers help with managing and maintaining Linux computers that run with Microsoft-based networks. Progent can give your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of experience provides you with a convenient single source to help you build and manage a secure and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Specialists Exchange 2007 Edge Server
Engineer Microsoft Exchange 2007
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent offers the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
GIAC Certified Information Assurance Cybersecurity Contractors
Protection Network Traffic Analysis
Global Information Assurance Certification was established in 1999 to certify the knowledge of information technology security professionals. GIAC certifications are acknowledged by businesses and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer help with any of the network security services addressed under GIAC accreditation including auditing infrastructure vulnerability, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Microsoft Windows 11 Evaluation Technology Consulting
24-Hour Windows 11 Microsoft Deployment Toolkit Specialists
Progent's Windows 11 consultants can provide an array of services to support Windows 11 including cloud integration, mobile management and synchronization, at-home workforce connectivity, data and identity security, streamlined provisioning, and Help Desk services.
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