Anaheim Teleworkers Configuration Support Services
System Design, Setup, Management and Help Desk Consulting Services
Enlarging your remote workforce can have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Anaheim organization to select the right technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Anaheim, California organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed to support an at-home work environment can be particularly challenging if you must manage a mix of worker-owned equipment like PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a mix of OS software and firmware releases. Progent's experience delivering remote support for both outdated as well as current technologies in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for making essential updates. Services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:
- VPN connectivity allows you to establish a safe tunnel for authorized remote workers to use IT assets located at your company data center or in a public cloud. Progent can help you to configure and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your at-home workers to set up Cisco's popular AnyConnect software for safe VPN tunneling for a broad range of endpoint devices such as Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow an at-home worker to view and interact with a remote computer's desktop. This gives IT managers more control over the computing ecosystem of telecommuters and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent can provide top-tier online consulting for setting up routers from a range of vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, often shared by an entire household and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can assist you to resolve these issues by delivering services like Aironet integration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti wireless AP setup help.
- Internet access solutions impact the speed and availability of connections between at-home workers and the corporate data center. Business-critical processes may demand redundant Internet connections in case the primary connection fails. Progent can provide expertise for picking Internet service providers, selecting appropriate service bundles, and configuring redundant Internet connections. Refer to Internet connectivity solutions.
IP Voice Solutions for Teleworkers
Extending the company phone system to accommodate remote users is vital to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are used by SMBs to support telecommuters. Many enterprises depend on Cisco's current or legacy products for VoIP management. Progent can assist organizations of any size to plan or tune a telecommuter IP voice service that delivers the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations optimize their existing Cisco IP voice environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used throughout the network. Unified Communications Manager supports other mixed media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, visit Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and provide online deployment and debugging services.
Voice/Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing platforms from major technology companies enable virtual meetings, video conferencing, chat, and content sharing for both local users and teleworkers. Many organizations use multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can assist you to maintain your existing conferencing environment and optimize the productivity of your remote workforce.
- Skype for Business is Microsoft's leading communications platform that supports presence, IM, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help your company to configure and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for video calls. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. To learn more about Progent's support expertise for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include voice/video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help your business to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich environment of applications that deliver a cohesive user experience for exchanging data and ideas throughout multiple sites and on a wide range of endpoints. Progent has provided remote consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can assist businesses to deploy these critical collaboration platforms to maximize the productivity of your remote workers.
SharePoint uses web entities to facilitate collaboration and knowledge delivery by offering policy-driven access to content, business processes, and utilities for looking through company-wide information silos. SharePoint allows you to build protected portals that permits remote workforce to see and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, go to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, go to planning and configuration consulting services for Exchange Server.
OneDrive is Microsoft’s shared cloud-based storage service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers can retrieve them safely through a browser. Included with Microsoft 365, OneDrive enables remote workers to jointly author files. Revisions created offline are automatically uploaded when you go back online. For details about Progent's support services for OneDrive, visit Microsoft Onedrive integration experts.
Cloud Integration for Teleworkers
Progent offers affordable online support for helping businesses to build, manage and optimize integrated hybrid network models that include internal data centers, at-home workers, branches, plus cloud services. Progent offers top-tier consultant for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix issues with cloud connectivity, authentication, and cybersecurity.
Azure is a leading platform for cloud services that enables you to utilize IT infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure features more than one hundred services services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure services for remote workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's support services for Azure, go to Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Microsoft apps and cloud services are marketed in a variety of plans designed for users ranging from students and households to large corporations. Progent offers quick and easy online contact with experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription plans offered with Office 365 and configure 365 apps for your at-home workers to achieve top business value. For information about Progent's consulting services for Microsoft Office 365, visit Microsoft 365 consulting support.
Office 365 Exchange Online is among the most widely used applications in the Microsoft 365 product product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high availability, and other advantages inherent with cloud computing. Microsoft has designed Office 365 Exchange Online to run transparently with on-premises deployments of Exchange, enabling customers to create hybrid networks. Progent's Exchange consultants can provide occasional assistance to guide you past challenging IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Office 365 Exchange Online, visit Microsoft 365 Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's leading provider of cloud services. Progent offers quick and affordable online contact with cloud connectivity experts who can assist your organization to design, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to create a high-availability network architecture to make sure your users have a productive computing experience whether they are working from your headquarters, a branch office, from home, or on the move. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can help your organization to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage services, and streamline identity control for remote workers with Google Cloud Identity services. Progent can also help your organization to utilize GCP's unified management tools to control and monitor your GCP ecosystem. For information, go to Google Cloud Platform (GCP) consulting expertise.
Help Desk Call Center Support for Teleworkers
A rapid, company-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's nationwide network of online technical support experts along with world-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or edit the status of their active tickets, add details, and upload screenshots and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Supplemental Service allows your business to augment your existing Support Desk organization by splitting responsibilities for Help Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collaborative support model utilizing the number one PSA tool for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.
Security and Compliance for At-Home Workers
At-home workers commonly use their own equipment and work in a physically unsecured environment. This worsens their exposure to cyber threats and calls for careful use of security appliances, remote security monitoring, and the enforcement of security policies based on best practices. Progent's seasoned team of certified cybersecurity professionals can assist your organization to design, deploy and administer a compliant security solution that protects sensitive information in IT networks that include telecommuters.
- Firewalls enable you to build a network that can be securely accessed by on-premises users as well as by at-home workers, mobile users, vendors, clients, and the public. Next-generation firewall appliances permit you to assign and manage appropriate permissions to different classes of users and to expand your IT network and adjust your security as your business evolves and as cyber threats become more sophisticated. Progent supports both new and legacy security appliances from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, refer to firewall integration and support expertise.
- Remote Endpoint Monitoring makes it easy to watch over the various computers used by teleworkers and either block or identify and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context to identify new threats before they can spread. When a cyberattack is discovered, ProSight ASM immediately isolates the impacted endpoint device from the corporate network to quarantine the threat. Since the ProSight ASM software agent is autonomous, endpoints stay secure even if they are not connected to the Internet. To learn more about ProSight ASM, go to remote endpoint monitoring for remote workers.
- Security Audits can assess the exposure of your information system to all types of outside and local security attacks for an environment that incorporates telecommuters. Progent can deploy remote, automated cybersecurity analysis software for quickly and economically detecting a wide variety of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security professionals with top credentials including CISM, CISSP, and GIAC, can help your business to evaluate your processes and policies and review your WAN infrastructure to enable you to implement the highest level of protection for your telecommuters.
Data Protection for Teleworkers
Data Protection involves saving and restoring critical data in order to prevent data loss and reduce restoration time and effort in case of storage system failures resulting from hardware breakdowns, software glitches, operator error, malware, or any other reason. Dependable data protection strategies can be particularly difficult to design and manage in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for remote workers must address diverse kinds of personally owned endpoint devices. Progent can provide quick remote access to experts familiar with a wide array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies often anticipate scenarios that call for a temporary changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity consultants can assist your company to develop, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a unified environment for protecting corporate information by controlling onsite, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing mobile devices and software. Managed endpoint computers can be personally owned or business owned. Network admins managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for permission to access data and resources, set passwords, create VPN tunnels, control how telecommuters share data, establish threat defense, verify compliance, and delete corporate information from lost, stolen or decommissioned devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS endpoints. To find out about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, see Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that allows network managers to keep remote endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Top capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. To learn about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Anaheim, California business, call
An index of content::
Virtual Server Consulting
Virtual Server Technology Consult
By using virtual servers, businesses can run multiple virtual machines on a single actual server. Virtualization technology allows companies to gain all the advantages of server segmentation, but without the costs that goes with buying extra server hardware. Virtualization is also the critical technology for building private clouds, which provide major benefits such as lowering the costs of capital equipment, datacenter facilities, and management while improving data security, system reliability, and recoverability. Other useful server management options are network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's professional server management experts can assist you in all aspects of server consolidation and management to allow your business to contain costs and conserve time.
Security Online Support Services
Technical Consultant Cisco Firewalls
Cisco's PIX 500 firewalls have been discontinued and Cisco might not support these devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you assess whether to migrate to next generation firewall technology from Cisco. Progent's Cisco-certified experts can help you plan and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.
Consultants Exchange 2010 Upgrade
Remote Microsoft Exchange Server Migration Services
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to determine the value of Microsoft Exchange 2010 for your business and can help your IT staff to plan and implement an efficient upgrade to Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will offer quick payback by improving your workers' efficiency, lowering the cost of equipment and service, streamlining administration, and integrating your key communications platforms.
Mac Network Professionals
iPad Infrastructure Consultants
Progent's Apple Mac support consultants can help you with a wide range of system infrastructure issues such as network architecture, off-site and mobile access, internetwork compatibility, security, and new technologies such as VoIP and fast wireless networking. For company networks built solely on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and size to handle the complexity of designing, integrating, and maintaining a network infrastructure that is robust, safe, productive and aligned with your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan storage area network solution. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Aironet Wireless Access Point Technical Support Services
Cisco Mobility Express Remote Consulting
Progent's Cisco certified wireless networking consultants offer economical remote and onsite support for legacy and modern Wave 2 Aironet wireless access points and Progent can assist you to design and maintain Wi-Fi solutions that include indoor and outside/ruggedized Aironet access points.
CME Online Support
CCIE Expert Certified Unified Contact Center Express (Unified CCX) Specialists
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, is the foundation of Cisco's collaboration solution. Unified CM and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with unified messaging apps that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified network consultants offer efficient and affordable online and onsite expertise to help organizations of any size to create and maintain CUCM environments by providing Unified Communications Manager configuration and technical support consulting services that add maximum business value. Progent's consultants can help with any facet of CUCM configuration and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, creating UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server.
Exchange 2003 to Exchange 2010 Upgrade Consultancy
Microsoft Exchange Server 2010 Migration Consultants
Progent's Microsoft and Cisco-certified consulting experts can assist you to assess the value of Microsoft Exchange Server 2010 for your business and can help you to plan and carry out an efficient upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast ROI by improving your productivity, lowering the expense of hardware and service, streamlining administration, and consolidating your vital communications platforms.
Microsoft SharePoint Server 2010 Consultants
SharePoint Foundation Support Outsourcing
Progent's Microsoft engineers offer cost-effective online technical support and programming services to help your business to design, implement, administer, and maintain SharePoint 2010 environments that can involve web pages that can function as intranets, extranets, document management applications, blogs, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other utilities to promote and enhance collaboration. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's popular office productivity programs including Office Excel, Word, Outlook, and Project. Progent can assist your business to upgrade from previous releases of SharePoint or adapt a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.
Work from Home Conferencing Onsite Technical Support
Remote Technical Support Offsite Employees Video Conferencing
Progent can help small and mid-size companies to implement and troubleshoot video conferencing technology to enable their teleworkers to collaborate productively with teammates and customers.
Computer Consultant VPN
Urgent Cisco Virtual Private Network Remote Technical Support
Cisco's security and offsite access products for small organizations represent a complete line of easy-to-administer security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems and VPN appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and CCNP certifications who are able to help your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit most closely with your company objectives.
System Center 2016 Disaster Recovery Technical Support
Expert Microsoft Certified System Center 2016 Security and Compliance Onsite Technical Support
System Center 2016 delivers important enhancements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
SQL Server 2016 and Hyper-V Setup and Support
IT Consulting SQL Server 2016
Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, high-availability, BOYD integration, plus built-in BI. New features include PolyBase for handling relational and non-relational files in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud resources. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to help organizations of any size to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
Antispam Technology
Postini Setup and Support
E-Mail Guard is a comprehensive service for defending against spam and viruses. E-Mail Guard handles the protection and management of company email by providing constantly updated spam and virus blocking, policy management, content testing, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and analysis utilities plus outbound email testing to help you repair your e-mail environment and define and enforce company email policy.
Juniper Junos Network and Security Manager Security Services
Juniper Junos os information Systems Audit
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Exchange Online and on-premises Exchange Support and Integration
Award Winning Office 365 and iPhones Onsite Technical Support
Progent can assist your business to understand the wealth of subscription options available with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid networks that transparently combine on-premises and cloud-based resources.
Remote Employees VoIP Network Engineer
Remote Workers VoIP Engineer
Progent can assist small and mid-size companies to implement IP voice platforms to give their telecommuters the advantage of transparent extensions of the company phone network.
Biggest Exchange 2007 Integration
IT Consultants Exchange Server 2007
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity downtime, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to complete your move quickly and economically. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the integration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
SCDPM 2012 and SQL Server Integration Services
SCDPM 2012 Security and Compliance Online Support Services
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist organizations of all sizes to plan, deploy, manage, and repair a backup system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving particularly challenging problems, or comprehensive project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
CCIE Certified Outsourced IT Services Network Management
Cisco Network Management Small Business Computer Consultants
Progent's Cisco-Certified network management consultants can help you to use Cisco's network management utilities along with a variety of powerful third-party applications to build a comprehensive network management strategy to keep your environment running smoothly, fully utilize limited resources, guard your data, recover rapidly from hardware breakdown or malicious assaults, and enable you to add or reassign valuable resources sensibly and economically as your company evolves.
Emergency Forefront TMG Firewall Consultants
Microsoft Certified Expert Threat Management Gateway 2010 Consulting
Forefront TMG 2010 is based on the powerful security capabilities of ISA Server 2006 and provides a centrally managed web gateway that delivers a single-server platform for a variety of security functions including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, permits custom reports powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help your company to design and execute pilot and production implementations; integrate Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to upgrade smoothly to Forefront Threat Management Gateway from ISA Server.
ransomware preparedness audit Technology Professional
Consult ransomware defense report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to block ransomware or recover quickly from a ransomware attack. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that reduces your vulnerability to ransomware and aligns with your company's needs.
Online Help IP phones
Cisco VoIP phones Support
Progent's Cisco IP phone and video IP phone experts can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps that include Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
DoubleTake Carbonite Software Backup Network Consultant
Double-Take Software Technology Consulting
DoubleTake/Carbonite Software publishes a selection of tools designed to deliver small and midsize companies a variety of affordable alternatives for replicating and recovering vital applications such as Exchange, Microsoft SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small company information networks to create an advanced state of availability and disaster recovery capability at an affordable price.
Exchange 2000 Server Upgrade IT Consultants
Microsoft Exchange Consultant
Progent is among the most qualified network support companies for integrating e-mail systems based on Exchange 2000 Server. Progent is skilled in helping small businesses derive all the benefits of Exchange 2000 under typical scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.
Windows Applications on macOS Remote Consulting
Windows Virtual Desktop for Apple Mac Support and Help
For businesses that have a combination of Apple Mac and Microsoft Windows computers, there are two popular solutions for using Windows-dependent software on an Apple Mac: remote access to a physical Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach an Apple Mac to a remote Microsoft Windows-powered PC to run Microsoft Windows software and share network resources. Microsoft's Virtual PC for Mac emulates Windows on a Mac system so you can run Windows applications directly. Progent's Mac technology consultants can assist your company to maintain these products for running Windows programs on your Macs and can in addition assist your organization to evaluate and configure third-party products for Windows PC emulation.
Wireless Site Survey Online Consulting
Top Quality Technical Consultant WLAN Site Survey
Progent’s Wireless Site Survey makes it easy to design and install a WiFi LAN adapted to your facilities, offering you a WLAN that has the coverage, speed, capacity, QoS, data protection, and roaming ability your business requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service.
Security Consultants Juniper SRX100 Router
Juniper SRX Series Router Audit
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
CISM Certified Security Audit Services
Certified Cybersecurity Management Consulting
Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization defines the basic capabilities and international standards of skill that IT security managers are expected to master. It provides executive management the confidence that those who have qualified for their CISM certification possess the background and knowledge to provide effective security administration and consulting consulting.
Ingate Auditing
Backup Security Organizations
For small and midsize businesses, network security and regulatory compliance is excessively complicated to master but too dangerous to overlook. The largest biggest enterprises have been breached, and the top cloud service providers have occasionally been taken down. It looks as though there's no place to run. Progent makes it economical for smaller businesses to implement critical IT security tasks effectively by providing the advantage of billable time to the nearest minute without any minimum charge for remote support. You have the help of a seasoned computer expert to deliver precisely the knowledge you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any level of system security including security audits, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a complete security strategy.
Microsoft Windows Server 2019 Technical Consultant
Windows Server 2019 integration Technology Consulting
Progent's certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers major enhancements in capacity, speed, manageability, virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.
MCSE Expert Certified Windows Server Essentials Remote Web Access Consulting Services
Windows Server Essentials Live Migration Specialist
Microsoft Windows Server Essentials is a value-priced, entry-level operating system that enables small businesses to transition from the older physical on-premises datacenter to the new hybrid computing model that includes local and virtualized cloud-based resources. Progent's Microsoft-certified consultants offer budget-friendly online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible business benefits of moving to Essentials and implementing a hybrid on-premises/cloud-based design for your network environment. Progent offers full-service project management so you can plan and carry out an efficient move to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers continuing consulting, troubleshooting, and training.
ransomware protection planning Consulting
ransomware vulnerability report Technology Professional
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block ransomware or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that minimizes your exposure to a ransomware attack and meets your business requirements.
Microsoft Dynamics GP Migration Consultant
Microsoft Dynamics GP Update Planning Consultant Services
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has provided system integration, customization, education, and troubleshooting since the platform's original release. Progent offers in-depth expertise for upgrading legacy Dynamics GP/Great Plains deployments. Progent can help you to design, test, and carry out a cost-effective migration from a an outdated release of GP to the latest version of Microsoft Dynamics GP.
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