Anaheim Telecommuters Configuration Support Services
System Design, Setup, Management and Help Desk Consulting and Support Services
Enlarging your remote workforce can have a significant effect on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Anaheim company to select the appropriate tools and follow leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Anaheim, California organizations to succeed with any facet of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed to support an at-home workforce can be especially complex if you have to manage a combination of personal equipment like desktop computers and notebooks, routers, and wireless APs from various vendors and with a variety of OS software and firmware releases. Progent's background delivering remote help for both outdated as well as modern IT products in remote office venues allows you to make cost-effective use of your existing infrastructure and provides you with ready access to expertise for making essential upgrades. Support services available from Progent to assist your company to create a productive work-at-home ecosystem include:
- Virtual Private Network technology allows you to establish a safe connection for authenticated at-home workers to use IT resources situated at your corporate data center or in the cloud. Progent's consultants can assist you to deploy and manage VPN access between your teleworkers and your key network resources by providing online VPN integration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect client software for secure VPN connections for a wide range of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and interact with a remote PC's desktop. This gives network managers significant control over the digital environment of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and typically support VPN connections, local wireless networks, and firewalls. Progent offers expert online consulting for integrating home routers from all major manufacturers. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by families and visitors, are frequently used by at-home employees to access their router for work. This can cause performance and security problems. Progent can help you to mitigate these issues by delivering services that include Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point integration assistance.
- Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the corporate network. Mission-critical applications might demand redundant Internet connections in the event the primary connection breaks. Progent offers expertise for identifying ISPs, picking sensible bandwidth and data volume offerings, and integrating redundant Internet connections. See Internet connectivity solutions.
VoIP Integration for an At-Home Workforce
Expanding the company PBX environment to include telecommuters is critical to supporting a productive at-home workforce. A broad range of cloud-based VoIP products are used by small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses tune their existing Cisco IP voice environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. CUCM manages other combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified CM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with users working outside the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to work with these VoIP solutions and provide online integration and troubleshooting services.
Voice/Video Conferencing for Remote Workers
A broad range of voice/video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat, and content sharing for both onsite workers and at-home workers. Many companies utilize a mix of products to meet the needs of their different partners and customers. Progent can help your organization to manage your current conferencing environment and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's group video phone app for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. To learn more about Progent's support expertise for Cisco Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features such as voice/video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and help you to optimize your WAN architecture to host them.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suites, offering a rich environment of productivity apps that create a consistent user interface for sharing information across multiple sites and on a broad selection of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their first releases and can assist businesses to configure these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint uses web entities to enable collaboration and information sharing by offering policy-driven access to content, workflow, and tools for searching through company-wide information silos. SharePoint allows you to build secure portals that permits remote workforce to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint expertise, see SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, see integration consulting for Exchange.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can access them securely through a browser. Provided with Microsoft 365, OneDrive allows remote employees to jointly author documents. Revisions made offline are uploaded when you go back online. To learn about Progent's consulting services for OneDrive, visit Microsoft Onedrive configuration experts.
Public Cloud Integration for Teleworkers
Progent offers affordable remote support for enabling businesses to build, maintain and troubleshoot cohesive hybrid network models that include physical data centers, telecommuters, branch offices, and cloud resources. Progent can provide expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers fix issues with public cloud connectivity, identity, and cybersecurity.
Azure is a popular platform for cloud software and services that allows you to use IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure offers over one hundred services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery systems with Azure Backup. Progent can also help you create protected access to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's expertise for Microsoft Azure, visit Microsoft Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of client productivity software and cloud services available by subscription. Office apps and cloud services are marketed in a variety of plans designed for customers ranging from individuals and households to major corporations. Progent can provide quick and affordable remote access to consultants knowledgeable about Office 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the numerous subscription plans available for Office 365 and configure 365 applications for your teleworkers to achieve maximum business value. For information about Progent's expertise for Microsoft Office 365, go to Office 365 integration support.
Office 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Office 365 product line. Office 365 Exchange Online offers the benefits of reduced costs for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Office 365 Exchange Online to run smoothly with local Exchange environments, allowing you to build hybrid information systems. Progent's Exchange consultants can provide occasional help to guide you through challenging technical roadblocks and also offer end-to-end project management services to ensure your remote workers have convenient and secure access to your Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and support expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent offers fast and affordable online access to cloud integration experts who can help your organization to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network model so your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the road. To learn about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a popular suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to scale your current IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent can assist your organization to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage system with GCP Storage, and streamline access control for remote workers with GCP Cloud Identity services. Progent's consultants can also help you to utilize GCP's unified management tools to control and track your GCP ecosystem. To learn, refer to Google Cloud Platform consulting support.
Help Desk Support for Remote Workers
A rapid, enterprise-wide switchover to a from-home workforce, which could be motivated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's extensive network of remote IT support experts combined with world-class ticketing and follow-up software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or revise their current trouble tickets, add details, and append screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Supplemental Service enables your business to expand your existing Call Desk team by splitting delivery of Support Desk support transparently between your regular support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support model utilizing the number one professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.
Security and Compliance for At-Home Workers
Telecommuters often use their personal computing devices and work in a physically unsecured environment. This increases their exposure to cyber threats and calls for judicious use of firewalls, remote monitoring, and the enforcement of security policies that adhere to leading practices. Progent's seasoned team of certified cybersecurity experts can assist you to design, deploy and administer a modern security environment that guards critical data in networks that incorporate at-home workers.
Firewalls allow companies to create a network that can be safely accessed by local users as well as by at-home workers, mobile workers, vendors, clients, and the public. Modern firewall appliances allow you to configure and control appropriate access rights to various groups of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats become increasingly complex. Progent supports both new and legacy security appliances from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, visit firewall support expertise.
Online Endpoint Security Monitoring makes it possible to watch over the various computers used by teleworkers and either reject or spot and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each secured endpoint, watching all activity and using state-of-the-art machine learning and full execution context to detect new attacks before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected device from the network to quarantine the threat. Since the ProSight ASM software agent is self-contained, endpoint devices remain secure even if they are disconnected from the Internet. To find out more about ProSight ASM, see remote endpoint security monitoring for an at-home workforce.
Security Audits can evaluate the vulnerability of your network to all types of outside and internal security threats for an environment that incorporates remote workers. Progent can deploy online, automated cybersecurity inventory software for rapidly and economically uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's security assessment experts, which can be provided by security experts with top certifications such as CISA, CISSP, and GIAC, can help your company to audit your processes and governance policies and review your network infrastructure to allow you to design the highest level of protection for your at-home workers.
Data Protection for Teleworkers
The field of Data Protection involves backing up and recovering vital information in order to prevent data loss and minimize recovery time in case of storage failures resulting from hardware breakdowns, programming hiccups, user mistakes, malware, or other causes. Reliable data protection strategies can be especially difficult to design and manage in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for at-home workers must cover diverse types of personally owned endpoints. Progent offers quick online help from consultants knowledgeable about a broad range of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Popular backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud storage and features fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity strategies commonly anticipate scenarios that call for a rapid switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity consultants can help your company to produce, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized solution for protecting corporate information by controlling onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and software. Remote endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of telecommuters can use Intune to deploy and validate applications on managed devices, push updates and certificates, configure rules for accessing data and networks, manage passwords, create VPN connections, determine how teleworkers share data, set up threat defense, verify security compliance, and erase corporate information from lost, stolen or deactivated devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS devices. To learn about Intune and to find out how Progent can assist your company to use this platform to manage the devices of your at-home workforce, go to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Anaheim, California business, call
An index of content::
Firepower Troubleshooting
ASA and PIX Firewalls Outsourcing
Progent’s experienced Cisco IT security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, eliminating possible OS-specific security holes.
scom 2016 Office 365 integration Integration Services
scom 2016 management groups Troubleshooting
System Center 2016 Operations Manager helps to ensure top performance and maximum availability for key workloads by providing unified, cross-platform tracking of IT infrastructure installed across on-premises systems and private and public clouds. Progent's SCOM consulting group offers world-class online and onsite support to help businesses of any size to design, implement, optimize, enhance and repair Operations Manager 2016 deployments. Progent can help you to move to Operations Manager 2016 from older releases of Operations Manager or from other monitoring products, or integrate multiple monitoring systems into a cohesive IT management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Notebook VPN Software Security Consultant
Desktop VPN Network Service
Progent's remote connectivity and wireless synchronization experts can help you to design and deploy secure access solutions for remote desktop PCs, laptops, and smartphones so they work tightly with your IT network, allowing you to optimize the efficiency of your off-site workers.
SCCM Device Management Remote Troubleshooting
24-7 Technical Support Services SCCM Mobile Device Management
Configuration Manager automates software provisioning at scale, centralizes compliance settings control, inventories network resources, protects against corporate data leakage, provides health reporting, enables secure self service, and delivers a single control mechanism for administering mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can help businesses of any size with any facet of planning, installing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.
ASA Firewall with Firepower Setup and Support
Cisco Certified Firepower Consulting Services
Progent's Cisco-premier CCIE network experts can assist your company to maintain your current PIX 500 or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Windows Mobile 7 Consultant
Technology Consulting Services Microsoft Activesync
Progent’s consultants offer expertise in a variety of technologies related to mobile networking such as network topology, Activesync, wireless security, wireless e-mail, Windows Mobile, Research in Motion Blackberry, and mobile software programming. Progent's Microsoft certified experts can save your company time and money by using their wireless expertise to show you how to select and configure wireless networking solutions that make sense for your company. Progent can also tune your network infrastructure so that mobile appliances work more reliably.
Consulting Services 64-bit Processing
64-bit Migration Specialists
Progent’s Microsoft-premier engineers can help your organization to update your application servers or workstations from 32 bits to 64 bits. Progent can assist you to understand the risks and advantages of moving to 64-bit processing, plan an efficient migration strategy that reduces business disruptions, and deliver economical, expert online help to assist your company to install 64-bit software and application software on your current computers.
Midsize Office Support Firms
Mid-sized Office Configuration
Progent provides technical support for mid-size businesses with 100 to 250 network users. The mid-size business or office has typically been an overlooked segment of the market for IT consulting expertise. The cost structures and support delivery models of large outside support firms make them too costly for the typical small company or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information system whose complexity and sophistication are often comparable to the information systems of much bigger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual network technology and proactive network monitoring, significantly lowers the IT support costs of an SMB while providing the mid-size company with big-company service from professional, IT experts knowledgeable in a wide array of midsized business network solutions. If your medium size organization or small business is looking for the quality of network support needed by a medium size office without paying big-company prices, contact Progent.
Juniper SA4500 SSL VPN information Systems Audit
Security Company Juniper SA2500 SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Support and Setup Cisco AnyConnect
Best Consulting Cisco AnyConnect
The latest generation of ASA 5500-X Series of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
After Hours Solaris Online Computer Consulting Company
CCIE Certified Solaris Online Consultancy Firms
Progent offers nationwide online phone support and consulting services for companies who run UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX and Microsoft Windows technology. Online network consulting offers maximum return for your IT budget by extending user efficiency and limiting the hours charged for network analysis and repair. Advanced remote support technology and experienced technicians and consultants allow Progent to handle most IT issues without squandering time and expense by going to your site. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist you with the most difficult network issues.
Support Services Wireless Internet
Ubiquiti Wi-Fi access point Engineer
Progent's Wireless Consulting Services offer a convenient, affordable option for companies of any size to deploy, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
After Hours Altaro VM Backup Boot from Backup Professional
Biggest Altaro VM Backup Offsite Engineer
Altaro VM Backup offers small businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also enables low-cost backup to Azure storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level restore options for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for vCenter for managing larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad range of services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup.
DopplePaymer ransomware recovery Specialist
Maze ransomware recovery Professional
Progent's seasoned ransomware recovery consultants can assist you to restore a network victimized by a ransomware virus like Ryuk, WannaCry, NotPetya, or MongoLock.
SyteLine ERP Technology Professional
Immediate Technology Professional Infor SyteLine CloudSuite Conversion from SyteLine 6 to CloudSuite 9
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates more than a quarter century of background helping manufacturing and distribution organizations to manage supply chains and streamline critical business processes in order to bring products to market fast and adhere to customer schedules consistently. Progent offers the skills of an ERP consultant with more than 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that can range from occasional guidance to end-to-end solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Office 365 integration, training, and DBA services.
After Hours Google Cloud Dialogflow Consulting Services
Consult Google Cloud AI Building Blocks
Progent can provide affordable remote and on-premises consulting to assist organizations to move any portion of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Exchange 2003 Server Upgrade Consultant
Remote Remote Troubleshooting Exchange Server 2003
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade plan that minimizes network downtime, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the background to finish your move rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.
Citrix NetScaler Network Engineer
Citrix NetScaler On-site Support
For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop environment that maximizes the strategic impact of your information system; integrate XenDesktop software with your physical and virtual servers, user computers, and peripherals; upgrade your older virtual desktop software to current releases of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to maintain your XenDesktop solution effectively.
SonicWall NSA 9650 Firewall Auditing
Security Consultancies SonicWall NSA Firewall
Progent's SonicWall firewall experts can show you how to configure, manage, and update SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end security solution and build security into your corporate practices.
Microsoft Exchange 2000 Computer Installation
Computer Network Consultant E-Mail
Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified telecommunications/email solutions for companies. Progent provides economical Microsoft Exchange Server consulting services to enhance email security and virus protection, provide high availability email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support services can aid you in planning and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Juniper J6350 Router Security Audits
Intrusion Detection Juniper J Series Router
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
QTS/Herakles Internet Data Center Consultant Services
QTS/Heracles Colocation Center Specialists
The QTS Colocation Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation facility or if your company is planning on moving your main or disaster recovery system to the Herakles data center, Progent can provide a range of cost-effective services that include colocation relocation, system deployment and updates, infrastructure optimization, project management, virtualization configuration, remote monitoring, streamlined system management, software programming, disaster recovery/business continuity solutions, data security assessment, and the use of the Progent Test Lab.
Office 365 integration with on-premises environments Online Help
Microsoft Expert Office 365 IDFix Setup and Support
Office 365 is Microsoft's extensive family of client productivity applications and cloud services available on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in an array of subscription plans intended for markets from students and households to enterprises. Progent offers quick and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can help you to understand the many subscription options available with Office 365 and integrate your information network with Office 365 so you realize maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that transparently combine local and cloud-based resources.
Microsoft Windows 8.1 Upgrade Consulting Services
Microsoft Experts Microsoft Windows 8.1 Migration Computer Consulting
Progent's engineers can provide a range of consulting services to assist organizations of all sizes to deploy, administer, and support networks that include desktops, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's senior project management consultants can assist to design and configure testing labs to evaluate Microsoft Windows 8.1 and develop and execute Windows 8.1 deployment projects based on leading practices.
Emergency Online Support Offsite Workers Security
Remote Workers Security Online Consulting
Progent can assist small and mid-size businesses to implement endpoint security protection solutions and provide cleanup services required for telecommuters.
CISA Security Audit Engineer
Security Audit Specialist
The Certified Information Systems Auditor (CISA) accreditation is a prestigious qualification that represents expertise in network security auditing. Certified by the American National Standards Institute, the CISA credential has candidates undergo an extensive examination given by the ISACA professional group. Progent offers the services of a CISA-Premier network security audit consultant able to help companies in the fields of IS audit process, information technology enforcement, network assets and architecture lifecycle, information technology support, protection of data resources, and disaster recovery preparedness.
Professional Cisco VoIP
Cisco VoIP phones Consultants
Progent's CCIE-certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
ProSight Phishing Defense Specialists
Hermes ransomware protection and recovery Consult
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats.
SCVMM 2016 Storage Replica Setup and Support
SCVMM 2016 and vSphere Help and Support
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to offer a centralized solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to upgrade smoothly from legacy versions of VMM, design processes for building and deploying virtual machines and hosts, design high-availability scale-out clusters, integrate your private cloud resources with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the potential advantages of the latest technologies such as Storage Spaces Direct and Shielded VMs. Progent's virtualization experts can provide world-class Hyper-V consulting and VMware vSphere expertise.
System Center 2016 Hybrid Cloud Integration On-site Support
Specialists System Center 2016 Security and Compliance
Progent has more than 10 years of experience deploying, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can help you to design, configure, support, and repair your Microsoft System Center 2012 R2 solution to optimize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent's consultants can help your organization to migrate to the current edition of System Center from a previous one or from another datacenter management platform to provide the benefits of enterprise-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.
Help and Support Remote Network Monitoring
Application Monitoring Remote Support
Remote continuous network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can get a degree of network stability that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost service packages created to assist your company to identify and resolve a an array of network issues before they can impact your business.
Amazon AWS integration Coder
Design Firms Amazon EC2 integration
Progent can provide affordable remote consulting to assist businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.
On-site Support Catalyst Wi-Fi 6 Access Point
Catalyst AP Management Information Technology Consulting
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point experts can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless APs.
VMware vCloud Director vCD Technology Professional
Consult VMware NSX Disaster Recovery
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can rapidly restore the entire logical network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.
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