Enlarging your at-home workforce can have a major effect on IT infrastructure, security, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Anaheim organization to pick the right tools and adhere to leading practices in building and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Anaheim, California companies to with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and unified management.
Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support an at-home workforce can be particularly complex if you must manage a combination of worker-owned equipment such as PCs and laptops, Internet routers, and wireless appliances from various manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both legacy and modern technologies in remote office solutions enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Services available from Progent to help you to create a productive work-at-home infrastructure include:
IP Voice Solutions for Telecommuters
Expanding the company phone system to include telecommuters is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations optimize their current Cisco VoIP systems to support an expanding remote workforce.
Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading technology companies support virtual discussions, video conferencing, chat sessions, and content sharing for both onsite workers and teleworkers. Many companies use a mix of products to meet the needs of their different partners and customers. Progent can assist your organization to maintain your existing voice/video conferencing environment and enhance the engagement of your at-home employees.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a consistent user interface for exchanging information throughout a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their initial publication and can assist businesses to tune these flagship collaboration platforms to maximize the productivity of your remote workers.
SharePoint uses web sites to facilitate collaboration and information sharing by providing policy-driven delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create protected portals that enables remote workers to view and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, visit SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, go to planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can share them securely through a browser. Included with Office and Microsoft 365, OneDrive enables remote employees to co-edit files. Revisions made offline are automatically uploaded when you go back online. To learn about Progent's expertise for OneDrive, visit Onedrive integration consulting.
Cloud Integration Services for Teleworkers
Progent offers advanced online assistance for enabling organizations to create, maintain and repair integrated network architectures that combine internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud access, identity, and security.
Azure is a leading platform for public cloud software and services that allows you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure offers over 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also show you how to create secure access to Azure for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's support services for Microsoft Azure, go to Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud services available by subscription. Microsoft applications and cloud services are marketed in a variety of plans intended for users ranging from students and small offices to major corporations. Progent can provide fast and easy remote access to consultants knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve top business value. For details about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting support.
Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with local deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional help to get you past tough IT roadblocks and also offer end-to-end project management services to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's consulting services for Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's biggest provider of cloud-based services. Progent offers rapid and affordable online contact with cloud integration consultants who can assist your business to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-availability network architecture so your employees have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your existing IT assets with the Google Cloud, and Progent's database experts can help you make your key applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your business to deploy virtual machines on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and simplify identity control for at-home workers with Google Cloud Identity. Progent's consultants can also help your business to use GCP's unified management technology to administer and track your Google Cloud environment. For information, refer to Google Cloud Platform (GCP) consulting expertise.
Help Desk Services for Remote Workers
A fast, company-wide switchover to a from-home workforce, which could be the result of a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) services.
Cybersecurity for At-Home Workers
Work-from-Home staff members commonly use their personal devices and usually work in an unsecured physical area. This situation multiplies their vulnerability to cyber threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user education, and the development of security policies based on leading practices. Progent's seasoned roster of data security solutions experts can assist your business to design, implement and maintain an effective security solution that guards critical information resources in networks that incorporate remote workers.
Firewalls allow companies to create a network environment that can be securely accessed by local users as well as by an at-home workforce, mobile employees, suppliers, clients, and the public. Next-generation firewall devices allow you to configure and control different access rights to various classes of users and to expand your IT network and adjust your security as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both current and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, visit firewall configuration and support expertise.
Online Endpoint Security Monitoring makes it easy to watch over the various devices utilized by at-home workers and either reject or identify and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to identify new attacks at inception. When an attack is discovered, ProSight ASM immediately isolates the targeted endpoint from the corporate network to quarantine the threat. Since the ProSight ASM software agent is autonomous, endpoint devices stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for telecommuters.
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for remote workers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and local security threats for an environment that incorporates remote workers. Progent can run online, automated security inventory scanning for rapidly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's endpoint security assessment consulting services, which can be managed by network security experts with advanced certifications such as CISA, ISSAP, and GIAC, can assist you to audit your operations and policies and assess your WAN infrastructure to enable you to design the highest level of security for your telecommuters.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about key things to focus on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and recovering critical information in order to prevent data loss and reduce recovery time in the event of storage problems resulting from equipment issues, programming hiccups, operator error, malware, or any other reason. Dependable data protection strategies can be especially challenging to design and maintain in hybrid networks that combine local data centers, public clouds, and at-home workers.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a centralized platform for protecting corporate information by controlling on-premises, mobile, and home-based endpoint devices.
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Managed endpoint devices can be user owned or business owned. IT administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and validate applications on devices, push patches and certificates, set up rules for permission to access information and networks, set passwords, establish VPN connections, determine how teleworkers share data, set up threat defense, ensure compliance, and erase corporate data from lost, stolen or deactivated devices. Intune can be used with iOS, Android, Windows, and macOS/OS X computers. For information about Intune and how Progent can help you to use this platform to manage the endpoint devices of your teleworkers, refer to Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Anaheim, California organization, phone