Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Anaheim organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Anaheim, California organizations to with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, backup/restore solutions, and unified management.

Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed to support a remote work environment can be especially complex if you have to manage a mix of personal hardware such as desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote support for both outdated and modern IT products in virtual office venues allows you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for making essential upgrades. Services offered by Progent to assist your company to implement a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authorized remote workers to use IT assets situated at your company data center or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your at-home workers to utilize Cisco's AnyConnect client software to provide secure VPN connections for a wide range of devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to see and interact with a remote PC's desktop. This technology gives network managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert remote support for setting up home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting the whole family and visitors, are commonly used by at-home employees to access their router for work. This can cause performance as well as cybersecurity issues. Progent can assist businesses to mitigate these issues by delivering services like Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi AP setup help.
  • Internet connectivity methods affect the performance and reliability of connections between at-home workers and the company network. Business-critical applications might require backup Internet connections in case the primary connection fails. Progent can provide guidance for identifying Internet service providers, picking appropriate service packages, and integrating redundant Internet access. Refer to Internet connectivity solutions.

VoIP Integration for an At-Home Workforce
Expanding the corporate PBX environment to include telecommuters is vital to supporting a productive work-at-home solution. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or older platforms for VoIP management. Progent can assist businesses of all sizes to plan or maintain a remote VoIP service that delivers the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. CUCM manages additional combined media services like messaging, video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to work with these solutions and deliver online configuration and troubleshooting expertise.

Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing platforms from leading technology companies support online meetings, video conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations utilize multiple products to accommodate their various partners and customers. Progent can assist you to maintain your current conferencing ecosystem and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist your company to deploy and maintain Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for video calls. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's consulting services for Cisco Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as voice/video calling, threaded chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and assist your business to tune your network infrastructure to host them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich environment of productivity apps that deliver a cohesive user interface for sharing information throughout multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can help businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.

SharePoint Server Integration Experts for Remote WorkersSharePoint uses web sites to promote collaboration and information delivery by offering policy-based delivery of content, business processes, and tools for looking through enterprise-wide information silos. SharePoint allows you to create protected portals that enables at-home workforce to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, visit SharePoint integration and application development expertise.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, visit deployment expertise for Microsoft Exchange Server.

Microsoft Onedrive Deployment Consultants for At-Home WorkersOneDrive is MicrosoftÔŅĹs collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues can access them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows at-home workers to co-author documents. Edits made offline are synced when you reconnect to the Internet. For information about Progent's support services for Microsoft OneDrive, see Onedrive integration experts.

Public Cloud Integration Services for Remote Workers
Progent can provide fast and affordable online assistance for enabling businesses to create, maintain and optimize integrated network models that incorporate internal data centers, at-home workers, branch offices, and cloud services. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix problems with cloud access, authentication, and cybersecurity.

Microsoft Azure Integration for Remote WorkersMicrosoft Azure is a popular family of cloud services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure services for teleworkers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Azure, go to Azure consulting services.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services available by subscription. Microsoft apps and services are marketed in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent offers quick and affordable remote access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. To learn about Progent's expertise for Microsoft 365, see Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration for Remote WorkersMicrosoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Exchange Online to run transparently with local Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional assistance to get you through challenging technical bottlenecks and can also provide end-to-end project management outsourcing to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a pioneer in the public cloud market and is the world's leading source of cloud services. Progent offers fast and economical online contact with cloud integration experts who can assist your business to plan, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration services.

Google Cloud Platform Integration Services for TeleworkersGoogle Cloud Platform is a popular set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify identity control for telecommuters with Google Cloud Identity. Progent can also help you to use GCP's unified management technology to administer and track your GCP environment. To learn, visit Google Cloud Platform consulting services.

Help Desk Services for Telecommuters
An emergency, company-wide transition to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or update their current tickets, add information, and append screen captures or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Help Desk Call Center team by sharing delivery of Call Center support seamlessly between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the leading PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can help your business to deliver world-class technical support to your from-home workers, refer to Progent's Call Center augmentation Services.

Security for Teleworkers
At-home employees typically utilize their personal computers and often work in a poorly secured physical space. This situation increases their vulnerability to malware threats and calls for careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of policies based on leading practices. Progent's seasoned roster of data security support experts can assist your business to design, deploy and maintain an effective security solution that protects vital information resources in networks that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be securely utilized by local users as well as by at-home workers, mobile employees, vendors, customers, and the public. Modern firewall appliances permit you to assign and manage appropriate permissions to different groups of users and to expand your network and adjust your security as your business evolves and as network attacks become more complex. Progent supports both new and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, refer to firewall support services.

Remote Security Monitoring and Management for TelecommutersOnline Endpoint Monitoring makes it possible to track the various computers utilized by teleworkers and either reject or spot and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on every secured endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect new threats on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the targeted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even when they are not connected to the Internet. For more information about ProSight Active Security Monitoring, refer to remote endpoint monitoring for at-home workers.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all types of outside and internal security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis software for rapidly and economically detecting a broad range of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be managed by data security experts with advanced certifications including CISM, ISSAP, and GIAC, can help your business to evaluate your operations and governance policies and review your WAN architecture to allow you to implement top-level protection for your remote workers.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key things to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and minimize recovery time in the event of storage system failures due to hardware issues, programming glitches, operator mistakes, malware, or any other reason. Reliable data protection solutions can be especially challenging to design and manage in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for teleworkers must cover diverse kinds of personally owned endpoint devices. Progent offers quick online access to experts knowledgeable about a broad array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a quick switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can help your business to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized solution for safeguarding critical data by controlling on-premises, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and validate applications on devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, establish VPN connections, control how teleworkers share data, set up threat protection, verify security compliance, and wipe corporate data from missing, stolen or decommissioned devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. To find out about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint computers of your telecommuters, visit Intune teleworker endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Anaheim, California company, phone 1-800-993-9400 or refer to Contact Progent.