Enlarging your at-home workforce can have a major effect on IT infrastructure, security, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Anaheim organization to pick the right tools and adhere to leading practices in building and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Anaheim, California companies to with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and unified management.

Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support an at-home workforce can be particularly complex if you must manage a combination of worker-owned equipment such as PCs and laptops, Internet routers, and wireless appliances from various manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both legacy and modern technologies in remote office solutions enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Services available from Progent to help you to create a productive work-at-home infrastructure include:

  • Virtual Private Network connectivity makes it possible to establish a secure tunnel for authenticated remote employees to use IT assets located at your corporate data center or in the cloud. Progent's consultants can assist your company to deploy and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a broad selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to view and interact with a remote computer's desktop. This technology provides network managers more control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent can provide top-tier remote consulting for setting up home routers from all major manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically shared by families and guests, are commonly used by at-home employees to connect to their Internet router for work. This can cause performance and cybersecurity problems. Progent can assist you to mitigate these problems by providing expertise that include Aironet configuration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti WiFi AP integration help.
  • Internet connectivity methods impact the performance and availability of connections between telecommuters and the corporate network. Vital processes might require redundant Internet access in the event the normal connection fails. Progent offers expertise for identifying ISPs, choosing appropriate bandwidth and data volume offerings, and configuring fault-tolerant Internet connections. Refer to Internet connectivity solutions.

IP Voice Solutions for Telecommuters
Expanding the company phone system to include telecommuters is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations optimize their current Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. CUCM manages other mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to work with these VoIP solutions and deliver on-demand deployment and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading technology companies support virtual discussions, video conferencing, chat sessions, and content sharing for both onsite workers and teleworkers. Many companies use a mix of products to meet the needs of their different partners and customers. Progent can assist your organization to maintain your existing voice/video conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that enables presence, instant messaging, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business client software to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. For details about Progent's support services for Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as IP voice and video calling, threaded chat, plus data sharing. For details about Progent's support expertise for Microsoft Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and assist you to optimize your WAN architecture to run them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a consistent user interface for exchanging information throughout a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their initial publication and can assist businesses to tune these flagship collaboration platforms to maximize the productivity of your remote workers.

SharePoint Server Configuration Experts for At-Home WorkersSharePoint uses web sites to facilitate collaboration and information sharing by providing policy-driven delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create protected portals that enables remote workers to view and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, visit SharePoint configuration and application development consulting.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, go to planning and configuration consulting services for Microsoft Exchange Server.

Microsoft Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can share them securely through a browser. Included with Office and Microsoft 365, OneDrive enables remote employees to co-edit files. Revisions made offline are automatically uploaded when you go back online. To learn about Progent's expertise for OneDrive, visit Onedrive integration consulting.

Cloud Integration Services for Teleworkers
Progent offers advanced online assistance for enabling organizations to create, maintain and repair integrated network architectures that combine internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud access, identity, and security.

Azure Integration for TelecommutersAzure is a leading platform for public cloud software and services that allows you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure offers over 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also show you how to create secure access to Azure for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's support services for Microsoft Azure, go to Microsoft Azure expertise.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud services available by subscription. Microsoft applications and cloud services are marketed in a variety of plans intended for users ranging from students and small offices to major corporations. Progent can provide fast and easy remote access to consultants knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve top business value. For details about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration for TeleworkersExchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with local deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional help to get you past tough IT roadblocks and also offer end-to-end project management services to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's consulting services for Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's biggest provider of cloud-based services. Progent offers rapid and affordable online contact with cloud integration consultants who can assist your business to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-availability network architecture so your employees have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration expertise.

Google Cloud Integration Services for At-Home WorkersGoogle Cloud (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your existing IT assets with the Google Cloud, and Progent's database experts can help you make your key applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your business to deploy virtual machines on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and simplify identity control for at-home workers with Google Cloud Identity. Progent's consultants can also help your business to use GCP's unified management technology to administer and track your Google Cloud environment. For information, refer to Google Cloud Platform (GCP) consulting expertise.

Help Desk Services for Remote Workers
A fast, company-wide switchover to a from-home workforce, which could be the result of a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or update their current trouble tickets, add information, and append screen captures and attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables you to expand your current Help Desk Call Center organization by splitting responsibilities for Call Center support services seamlessly between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model utilizing the leading PSA platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can enable your company to provide world-class technical support to your teleworkers, see Progent's Support Desk supplementation Services.

Cybersecurity for At-Home Workers
Work-from-Home staff members commonly use their personal devices and usually work in an unsecured physical area. This situation multiplies their vulnerability to cyber threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user education, and the development of security policies based on leading practices. Progent's seasoned roster of data security solutions experts can assist your business to design, implement and maintain an effective security solution that guards critical information resources in networks that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be securely accessed by local users as well as by an at-home workforce, mobile employees, suppliers, clients, and the public. Next-generation firewall devices allow you to configure and control different access rights to various classes of users and to expand your IT network and adjust your security as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both current and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, visit firewall configuration and support expertise.

Remote Security Monitoring and Management for TeleworkersOnline Endpoint Security Monitoring makes it easy to watch over the various devices utilized by at-home workers and either reject or identify and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to identify new attacks at inception. When an attack is discovered, ProSight ASM immediately isolates the targeted endpoint from the corporate network to quarantine the threat. Since the ProSight ASM software agent is autonomous, endpoint devices stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for telecommuters.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of external and local security threats for an environment that incorporates remote workers. Progent can run online, automated security inventory scanning for rapidly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's endpoint security assessment consulting services, which can be managed by network security experts with advanced certifications such as CISA, ISSAP, and GIAC, can assist you to audit your operations and policies and assess your WAN infrastructure to enable you to design the highest level of security for your telecommuters.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about key things to focus on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and recovering critical information in order to prevent data loss and reduce recovery time in the event of storage problems resulting from equipment issues, programming hiccups, operator error, malware, or any other reason. Dependable data protection strategies can be especially challenging to design and maintain in hybrid networks that combine local data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for an at-home workforce must address diverse types of user-owned endpoints. Progent can provide fast online help from experts familiar with a broad range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/recovery products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and unified management capabilities.
  • Disaster Recovery/Business Continuity strategies often anticipate scenarios that call for a rapid changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity consultants can help you to develop, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a centralized platform for protecting corporate information by controlling on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Managed endpoint devices can be user owned or business owned. IT administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and validate applications on devices, push patches and certificates, set up rules for permission to access information and networks, set passwords, establish VPN connections, determine how teleworkers share data, set up threat defense, ensure compliance, and erase corporate data from lost, stolen or deactivated devices. Intune can be used with iOS, Android, Windows, and macOS/OS X computers. For information about Intune and how Progent can help you to use this platform to manage the endpoint devices of your teleworkers, refer to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Anaheim, California organization, phone 1-800-993-9400 or refer to Contact Progent.