Anaheim Work at Home Employees Configuration Support and Consulting
System Design, Implementation, Management and Troubleshooting Consulting and Support Services
Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Anaheim company to select the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can assist Anaheim, California companies to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.
Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure required to support a remote workforce can be particularly challenging if you have to accommodate a mix of personal hardware such as PCs and laptops, routers, and wireless APs from different vendors and with a variety of OS software and firmware releases. Progent's background providing online help for both legacy and current IT products in remote office venues enables you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for making necessary updates. Support services available from Progent to help your company to create a productive work-at-home ecosystem include:
- Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authenticated at-home employees to access IT resources located at your company data center or in the cloud. Progent's consultants can help you to configure and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your telecommuters to utilize Cisco's AnyConnect client software to provide safe VPN connections for a wide range of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a remote PC's desktop. This gives network managers substantial control over the computing environment of telecommuters and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent offers expert remote consulting for integrating routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by families and guests, are frequently utilized by at-home employees to access their router for work. This can create throughput as well as security issues. Progent can help you to mitigate these issues by providing expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless AP integration help.
- Internet access methods impact the speed and reliability of connections between at-home workers and the corporate network. Mission-critical applications may require backup Internet connections in case the primary connection fails. Progent offers guidance for selecting Internet service providers, choosing appropriate bandwidth and data volume packages, and configuring redundant Internet access. See Internet access solutions.
VoIP Solutions for Telecommuters
Extending the corporate PBX environment to include telecommuters is critical to supporting an effective work-at-home solution. A variety of cloud-based VoIP products are popular with small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's current or older products for IP voice solutions. Progent can help businesses of all sizes to plan or maintain a remote IP voice service that provides the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses tune their current Cisco IP voice environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media apps deployed across the network. CUCM supports additional mixed media services like messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM expertise.
- CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with clients operating outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver as-needed configuration and debugging expertise.
Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from leading vendors support online meetings, video and voice conferencing, chat, and content sharing for both local users and telecommuters. Many companies use multiple conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help your organization to maintain your current conferencing environment and optimize the experience of your at-home employees.
- Skype for Business is Microsoft's leading communications product that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's support services for Cisco Webex and for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support services for Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help you to tune your WAN infrastructure to host them.
Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office suites, offering a powerful environment of productivity apps that deliver a cohesive user experience for sharing information across a corporate network and on a broad selection of endpoint computers. Progent has delivered remote consulting support for SharePoint and Exchange since their initial releases and can help your company to tune these flagship collaboration products to maximize the productivity of your remote workers.
SharePoint uses web sites to enable collaboration and information sharing by providing policy-driven access to data, workflow, and utilities for searching through company-wide business data. SharePoint enables you to create protected portals that enables remote workers to view and edit aggregated business intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts. For information about Progent's SharePoint support services, see SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see deployment consulting for Exchange Server.
OneDrive is Microsoft’s shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can retrieve them safely via a browser. Included with Microsoft 365, OneDrive allows home workers to jointly author documents. Revisions created offline are automatically uploaded when you go back online. To find out about Progent's expertise for OneDrive, see Microsoft Onedrive configuration experts.
Cloud Integration Services for Telecommuters
Progent offers affordable remote assistance for enabling businesses to build, maintain and repair integrated network architectures that incorporate physical data centers, remote workers, branches, plus public cloud services. Progent offers expertise for all types of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve problems with public cloud access, identity, and cybersecurity.
Azure is a popular family of public cloud services that allows you to utilize IT infrastructure, virtual servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Azure, visit Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of business productivity applications and cloud services offered by subscription. Office apps and cloud services are provided in a selection of plans intended for users ranging from students and households to large enterprises. Progent can provide quick and affordable remote contact with consultants familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft Office 365, refer to Microsoft 365 consulting expertise.
Office 365 Exchange Online is one of the most popular applications in the Office 365 product product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, on-demand scaling, high availability, and other advantages inherent with public clouds. Microsoft has designed Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling you to create hybrid information systems. Progent's Exchange experts are available for occasional assistance to get you past challenging technical bottlenecks and can also provide comprehensive project management outsourcing to ensure your at-home workers have easy and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, visit Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's top provider of cloud-based services. Progent offers quick and economical online contact with cloud connectivity experts who can assist your organization to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist your company to build a high-availability network architecture so your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the move. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can assist you to deploy virtual machines on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline identity management for remote workers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's unified management technology to control and monitor your Google Cloud environment. To find out, see Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Services for Telecommuters
A fast, company-wide changeover to a teleworker workforce, which might be activated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or edit their active tickets, enter details, and append screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Supplemental Service allows your company to augment your existing Support Desk team by splitting delivery of Help Desk support seamlessly between your regular support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collective support model based on the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your teleworkers, go to Progent's Call Desk augmentation Services.
Security for Telecommuters
Remote workers commonly use their own computers and work in a physically unsecured area. This worsens their vulnerability to cyber threats and calls for careful use of security appliances, remote security monitoring, and the creation of policies that follow best practices. Progent's veteran roster of certified data security professionals can assist you to design, implement and administer a compliant cybersecurity environment that safeguards critical data in networks that include telecommuters.
- Firewalls allow you to create a network environment that can be securely accessed by on-premises users as well as by telecommuters, mobile users, vendors, clients, and other stakeholders. Modern firewall appliances allow you to assign and manage different access rights to various classes of users and to scale your IT network and modify your security as your company evolves and as cyber threats become more complex. Progent supports both current and legacy security devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration services, refer to firewall support expertise.
- Online Endpoint Monitoring makes it easy to track the disparate devices utilized by telecommuters and either reject or spot and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on every secured endpoint device, monitoring all activity and using advanced behavioral threat analysis to detect new attacks before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the infected device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain secure even when they are disconnected from the Internet. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for an at-home workforce.
- Security Audits can evaluate the exposure of your information system to all classes of outside and internal security threats for an environment that incorporates teleworkers. Progent can deploy remote, automated cybersecurity analysis software for quickly and affordably uncovering a broad range of security gaps that can be found via the Internet. Progent's security assessment consulting services, which can be managed by data security professionals with top credentials including CISM, CISSP, and GIAC, can assist your business to audit your workflows and policies and review your IT infrastructure to enable you to implement top-level protection for your teleworkers.
Data Protection for Teleworkers
Data Protection involves backing up and restoring vital information so as to prevent data loss and minimize recovery time in case of storage system failures due to hardware issues, software glitches, human mistakes, malware, or any other reason. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid environments that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for an at-home workforce must address multiple kinds of personally owned endpoint devices. Progent can provide quick remote access to consultants familiar with a wide range of platforms for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that call for a temporary changeover to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity specialists can assist your business to produce, document and test a DR/BC plan that includes the process of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized solution for safeguarding critical data by managing local, mobile, and at-home endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Managed endpoint computers can be user owned or business owned. IT administrators managing the endpoint devices of teleworkers can use Intune to deploy and validate apps on managed devices, push patches and certificates, configure rules for accessing data and networks, set passwords, create VPN tunnels, determine how teleworkers share information, set up threat protection, verify security compliance, and wipe sensitive information from lost, stolen or decommissioned devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, visit Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Top capabilities of VMware Workspace ONE include fast over-the-air provisioning of new laptops, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Expertise
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An index of content::
Small Business IT Support Cisco Certified CCIE
Small Office IT Consulting Services Online Cisco Certified CCIE
Progent offers rapid online support from Cisco CCIE networking experts. Progent's CCIE experts can connect to your environment via powerful remote support utilities to provide quick and economical analysis and remediation of critical network infrastructure issues.
Top Rated Live Online Office Word Training Professional
Live Online Office Word Training Professional
Progent's webinars offer small businesses the cost savings, simplicity, and flexibility of online seminars and the effective training methods of seasoned teachers who employ advanced technology to emulate real-time, interactive learning environments. Progent offers remote training for popular desktop applications including elements of Microsoft Office such as Office Excel, Word, Publisher, and Project: Dynamics accounting and management products including MS Dynamics GP; as well as additional top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Live Online Windows 10 Education
Online Crystal Reports Training Services
Progent's virtual classroom webinars offer small companies the affordability, convenience, and flexibility of online seminars plus the proven pedagogic methods of experienced instructors who utilize the latest collaboration software to emulate real-time, interactive classes. Progent can provide online education for key desktop applications including components of Microsoft Office suite such as Office Excel, Word, Publisher, and Outlook: MS Dynamics business accounting and management reporting software such as Microsoft Dynamics GP; as well as other leading desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
SMS Server 2003 Migration Troubleshooting
SMS 2003 Upgrade Onsite Technical Support
Microsoft Systems Management Server provides added functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software by making it simpler to copy system images, manage mobile computers, and operate management tools. In addition to alerting you about ways to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT projects that cover areas that Feature Packs are intended to streamline. Progent's adoption and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you define sensible processes and standards to manage PDAs and smart mobile communication devices so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to design a security strategy that incorporates policies, procedures and IT products to keep your IT network protected.
Engineer Ubiquiti XG switch
Professionals Ubiquiti WiFi access point
Progent can provide quick access to the skills of seasoned wireless consultants who can help you to assess the benefits of Ubiquiti UniFi Wi-Fi access points for your business and help you to plan, deploy, manage, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to choose, provision, and position Ubiquiti UniFi Wi-Fi APs for optimal coverage and performance.
IT Consulting Cisco IP Video phones
CCIE Certified IP Endpoints Outsourcing
Progent's Cisco CCIE-certified networking consultants offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Independent Microsoft MCSE Contractor Job Opening
Contract Network Engineer Part Time Job
Progent's Experts Team offers support in important fields that include Macintosh networking and programs; Expertise for Linux-powered, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM consulting; Line-of-business and specialized program support; CIO, business analyst, and project management services; Special applications development and integration; Web, eCommerce, EDI, and client information portal design and deployment; Database support and efficiency consulting; Management information consulting; and Telecommunications architecture support.
IT Consultant Dynamics GP
Integration Dynamics GP Software
important features of Dynamics GP accounting include a modular design that lets you buy only the components you need, a standards-based foundation built on Microsoft technologies to protect your investment and provide a highly interconnected environment, advanced reporting services that permit you to monitor all activities, revenues and expenses and sales trends, integration with Microsoft Office to speed access to business information, the capability to process information from virtually any database or workstation application into Microsoft GP, and an open design that makes it easy to create custom applications. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer experienced GP consultants to show you how to turn the advanced features of Dynamics GP business accounting software into a productive business solution.
Remote Office Word training Engineer
24 Hour Consultant Office Word training
Progent's Office Word and Office 365 Word consultants can provide a broad range of affordable online consulting services to help you to manage and troubleshoot your legacy Microsoft Office Word solution or help you to migrate to a newer release of Microsoft Office Word. Support available from Progent's experts include VBA programming, isolating and fixing compatibility problems between various releases of Word, integrating Word with other Microsoft Office applications like Office Excel and Outlook or with third-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and remote training classes tailored for individuals or groups.
Ubiquiti UniFi WiFi network Consultancy
After Hours Ubiquiti UniFi wireless LAN Consult
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi devices installed on multiple sites with thousands of access points can be remotely configured and administered using free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent offers the skills of seasoned Wi-Fi professionals who can help your organization to assess the benefits of Ubiquiti’s UniFi technology for your business and assist you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.
Case Study Microsoft Operations Manager
MOM 2000 Example Application
Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, once users complained about them. With the help of proactive, computer generated alerts and trend reports sent by MOM, Progent is now able to address server issues before they grow to be serious enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class reliability, security and productivity.
Microsoft Windows 10 SCCM Consultants
Top Microsoft, Cisco and Security Certified Experts Microsoft Windows 10 Configuration Manager Professional
Progent's Windows consulting experts can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and migration services for Windows 10 available from Progent's experts include Return on Investment analysis, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, telecommuter connectivity, security and compliance, automated deployment and administration, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for IT support personnel and users, and ongoing Call Center support services.
Troubleshooting Jabber and WiFi
Jabber and Android Consultant
Progent's Cisco Jabber consultants offer online or on-premises expertise to help organizations of any size to plan, implement, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the technologies that make up creating a cohesive Jabber solution including Cisco network devices and management software, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP trunking, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration solution.
ISR G2 Routers Information Technology Consulting
Consulting ISR Router
Cisco offers an extensive array of routers that includes appliances built to provide the security, performance, and availability demanded by customers from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can help you select and integrate Cisco routers to build a solid foundation for your network and to make it economical to expand as you support new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS platform, such as Cisco's 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.
Cisco TelePresence System 3210 Services
Consultants Radvision XT5000
Progent can provide the services of a certified consultant with an extensive background deploying products from the leading video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can assist you to plan, install, upgrade, or maintain a video conferencing solution that preserves your investment and maximizes the business value of your information system. Progent can also provide the services of network infrastructure engineers who can help companies of all sizes to build and troubleshoot a network that provides the performance, dependability, protection, and expandability required to support your video conferencing/telepresence solution.
SCCM Cloud Management Gateway Computer Consultant
SCCM Policy Settings Computer Consultant
System Center Configuration Manager automates software provisioning across multiple sites, simplifies compliance settings management, keeps track of network assets, protects against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a common control mechanism for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can help you with any aspect of planning, implementing, operating and troubleshooting a SCCM solution for on-premises, cloud, or hybrid environments.
Support and Help At Home Employees VoIP
Onsite Technical Support Work at Home VoIP
Progent can assist small and mid-size businesses to deploy IP voice platforms to give their at-home employees the benefit of virtual access to the corporate phone infrastructure.
Cisco VoIP Phones and CUBE Computer Consultants
SPA300 Series IP Phone Specialist
Progent's Cisco CCIE-certified networking consultants offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Cisco Content Services Switch - Cisco CSS Information Technology Consulting
F5 Networks 3DNS Network Engineer
Progent offers fault tolerant load balancing consulting covering system load balancing, load balanced applications, network backbone routing, and content dispatching technology including F5 Networks 3DNS. High availability load balancing providers for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP.
Windows 2008 R2 On-site Support
Microsoft Windows 2008 R2 Outsourcing
Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your business, create pilot programs and migration strategies, integrate Windows Server 2008 with your IT environment and workload, educate your support staff how to use new administration tools, and deliver ongoing consulting and troubleshooting via low-cost alternatives including Help Desk Call Center service and online technical assistance.
Windows 2008 Active Directory Remote Consulting
Active Directory Support Services
Microsoft Windows Active Directory requires extensive hands-on experience to configure optimally across a large corporation. Progent’s Microsoft Certified engineers are experienced in planning, integrating, and maintaining complex Enterprise AD installations. Progent’s areas of expertise with Windows Server Active Directory include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up residual legacy software configuration objects in online Active Directory environments, and fixing failed configurations of Active Directory and AD-integrated applications.
Professional Network Performance Analysis
Network Performance Optimization Computer Consultant
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues.
Consultant Exchange Server 2010 Upgrade
Microsoft Exchange Server 2010 Upgrade Consulting
Progent offers comprehensive support for every phase of your Microsoft Exchange Server 2010 migration with services that include outsourced or co-sourced project management, site prep, project planning, specification of all new software licenses and equipment required, recommended sourcing, system testing at client location or at Progent's test lab, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the old system, and training for client's support staff and users.
Microsoft ISA Server Network Consulting
Internet Security and Acceleration Server Remote Support Services
Progent’s Microsoft certified consultants provide small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can protect your business network from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through experienced planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist your company to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
wi-fi controller Professional
5520 wireless controller Online Support
Progent's Cisco-certified Wi-Fi experts can help your organization to assess the benefits of using Cisco Wi-Fi controllers to manage Wi-Fi networks of any scale. Progent can assist you to support and troubleshoot your existing wireless network or help you design and carry out a smooth transition from outdated Wi-Fi controllers to current solutions.
SBS 2003 Technology Consulting
SBS 2008 Troubleshooting
Microsoft Small Business Server is a low-cost suite of essential servers that offers the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET products bundled with Small Business Server 2011 calls for a computer support expert with hands-on background designing and integrating seamless, comprehensive business technology solutions. Progent's Small Business Server professionals have an average of more than a decade of background integrating computer systems founded on Microsoft platforms. This experience ensures you results in deploying, managing, and maintaining IT solutions that incorporate the Microsoft SBS Server package of servers and productivity software.
Cisco Content Router Network Consultants
Cisco ACNS, Cisco CDN Software Technical Support Services
Progent provides high availability load balancing support covering system load balancing, load balanced program, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and ACNS, and F5 Networks BIG-IP.
Windows Server 2003 Services
Microsoft Windows 2003 Server Computer Engineer
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with planning, deploying, managing and supporting sophisticated IT applications powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.
SonicWall TZ400 Firewall Security Consultancies
SonicWall Security Tech Services
Progent's certified SonicWall firewall consultants can help you deploy, manage, and update SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security solution and design security into your business practices.
Support Desk Sharing Consultant
Co-managed Heldesk Computer Consultants
Progent offers several basic types of Call Center services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your customers instant access to a dependable technical group with extensive experience delivering phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's focus is on earning the support Help Desk a respected reputation as a solid contributor to business performance. Progent's target is to fix and not simply report problems.
Remote Support Wireless Network
Office Wireless Help and Support
Progent’s wireless engineers can help small businesses plan, choose, pilot, deploy and support secure building-to-building wireless bridges that integrate seamlessly into your IT network while offering a degree of security that matches or exceeds wireline interfaces. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to identify and install the wireless link technology that fit best with your company requirements.
Live Communications Server Consultants
Emergency Microsoft LCS Server Specialist
Microsoft Office Communications Server provides IM and Real Presence as part of an extensible, world-class package featuring advanced security, transparent compatibility with other Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and improved business efficiencies, increased individual productivity, and stronger IP protection with this simple-to-administer, fault-tolerant IM platform. Successful deployments of Office Communications Server call for careful planning and consideration before roll out. Progent's Microsoft-authorized consultants can deliver the expertise necessary to deliver all the advantages of Microsoft Office Communications Server across your entire organization.
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