Anaheim Offsite Workforce Integration Advisor
System Planning, Configuration, Administration and Call Center Consulting
Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Anaheim organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Anaheim, California organizations to with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, backup/restore solutions, and unified management.
Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed to support a remote work environment can be especially complex if you have to manage a mix of personal hardware such as desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote support for both outdated and modern IT products in virtual office venues allows you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for making essential upgrades. Services offered by Progent to assist your company to implement a productive telecommuting ecosystem include:
- Virtual Private Network connectivity makes it possible to create a secure connection for authorized remote workers to use IT assets situated at your company data center or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your at-home workers to utilize Cisco's AnyConnect client software to provide secure VPN connections for a wide range of devices including Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow an at-home worker to see and interact with a remote PC's desktop. This technology gives network managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert remote support for setting up home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often supporting the whole family and visitors, are commonly used by at-home employees to access their router for work. This can cause performance as well as cybersecurity issues. Progent can assist businesses to mitigate these issues by delivering services like Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi AP setup help.
- Internet connectivity methods affect the performance and reliability of connections between at-home workers and the company network. Business-critical applications might require backup Internet connections in case the primary connection fails. Progent can provide guidance for identifying Internet service providers, picking appropriate service packages, and integrating redundant Internet access. Refer to Internet connectivity solutions.
VoIP Integration for an At-Home Workforce
Expanding the corporate PBX environment to include telecommuters is vital to supporting a productive work-at-home solution. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or older platforms for VoIP management. Progent can assist businesses of all sizes to plan or maintain a remote VoIP service that delivers the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. CUCM manages additional combined media services like messaging, video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM consultants.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager consulting.
- Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to work with these solutions and deliver online configuration and troubleshooting expertise.
Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing platforms from leading technology companies support online meetings, video conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations utilize multiple products to accommodate their various partners and customers. Progent can assist you to maintain your current conferencing ecosystem and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist your company to deploy and maintain Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for video calls. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's consulting services for Cisco Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as voice/video calling, threaded chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and assist your business to tune your network infrastructure to host them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich environment of productivity apps that deliver a cohesive user interface for sharing information throughout multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can help businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.
SharePoint uses web sites to promote collaboration and information delivery by offering policy-based delivery of content, business processes, and tools for looking through enterprise-wide information silos. SharePoint allows you to create protected portals that enables at-home workforce to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, visit deployment expertise for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues can access them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows at-home workers to co-author documents. Edits made offline are synced when you reconnect to the Internet. For information about Progent's support services for Microsoft OneDrive, see Onedrive integration experts.
Public Cloud Integration Services for Remote Workers
Progent can provide fast and affordable online assistance for enabling businesses to create, maintain and optimize integrated network models that incorporate internal data centers, at-home workers, branch offices, and cloud services. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix problems with cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular family of cloud services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure services for teleworkers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Azure, go to Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services available by subscription. Microsoft apps and services are marketed in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent offers quick and affordable remote access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. To learn about Progent's expertise for Microsoft 365, see Microsoft 365 integration services.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Exchange Online to run transparently with local Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional assistance to get you through challenging technical bottlenecks and can also provide end-to-end project management outsourcing to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a pioneer in the public cloud market and is the world's leading source of cloud services. Progent offers fast and economical online contact with cloud integration experts who can assist your business to plan, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration services.
Google Cloud Platform is a popular set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify identity control for telecommuters with Google Cloud Identity. Progent can also help you to use GCP's unified management technology to administer and track your GCP environment. To learn, visit Google Cloud Platform consulting services.
Help Desk Services for Telecommuters
An emergency, company-wide transition to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or update their current tickets, add information, and append screen captures or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Help Desk Call Center team by sharing delivery of Call Center support seamlessly between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the leading PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can help your business to deliver world-class technical support to your from-home workers, refer to Progent's Call Center augmentation Services.
Security for Teleworkers
At-home employees typically utilize their personal computers and often work in a poorly secured physical space. This situation increases their vulnerability to malware threats and calls for careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of policies based on leading practices. Progent's seasoned roster of data security support experts can assist your business to design, deploy and maintain an effective security solution that protects vital information resources in networks that include remote workers.
Firewalls enable you to create a network that can be securely utilized by local users as well as by at-home workers, mobile employees, vendors, customers, and the public. Modern firewall appliances permit you to assign and manage appropriate permissions to different groups of users and to expand your network and adjust your security as your business evolves and as network attacks become more complex. Progent supports both new and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, refer to firewall support services.
Online Endpoint Monitoring makes it possible to track the various computers utilized by teleworkers and either reject or spot and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on every secured endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect new threats on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the targeted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even when they are not connected to the Internet. For more information about ProSight Active Security Monitoring, refer to remote endpoint monitoring for at-home workers.
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the vulnerability of your information system to all types of outside and internal security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis software for rapidly and economically detecting a broad range of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be managed by data security experts with advanced certifications including CISM, ISSAP, and GIAC, can help your business to evaluate your operations and governance policies and review your WAN architecture to allow you to implement top-level protection for your remote workers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key things to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and minimize recovery time in the event of storage system failures due to hardware issues, programming glitches, operator mistakes, malware, or any other reason. Reliable data protection solutions can be especially challenging to design and manage in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for teleworkers must cover diverse kinds of personally owned endpoint devices. Progent offers quick online access to experts knowledgeable about a broad array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a quick switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can help your business to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized solution for safeguarding critical data by controlling on-premises, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and validate applications on devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, establish VPN connections, control how teleworkers share data, set up threat protection, verify security compliance, and wipe corporate data from missing, stolen or decommissioned devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. To find out about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint computers of your telecommuters, visit Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Anaheim, California company, phone
An index of content::
Supplemental Call Center Help and Support
Shared Computer Support Help Desk IT Consulting
Progent's Computer Help Desk Outsourcing Services for PC desktop technical support are designed especially for small businesses who require immediate access to a Help Desk Service Center with professional telephone support and effective escalation options but who have to work within a modest network support budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support, Secure Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Windows Server 2019 PowerShell Computer Consulting
Immediate Windows Server 2019 Windows Time Service Online Technical Support
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
Kansas IT Consultants
Texas Server Installation
Progent’s Technical Response Center provides nationwide extended hours remote support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer after-hours telephone support and remote secure network access to isolate and resolve network problems rapidly and affordably. The breadth of technical experience available from Progent's staff of country-wide support professionals makes it possible to escalate even the toughest network issues to competent specialists as needed. For critical problems, the TRC endeavors to answer your request for service within one hour.
Microsoft Consulting Best Practices IT Consulting Services
Best Practices Computer Consulting Firms
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of network service, executing a wide range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of individual best practices that are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems efficiently.
Lync Server 2013 Persistent Chat Engineers
Microsoft Lync Server 2013 IM Professionals
Microsoft Lync Server 2013, rebranded Skype for Business, allows businesses of all sizes to create a manageable and secure communications ecosystem that permits the modern BYOD computing model with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN calling across a broad assortment of desktop and mobile devices. Progent's certified Lync 2013 consultants and network architects can assist you to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed model suitable for your current and long-term goals, deploy Lync Server 2013 so as to speed up your ROI, and provide live online and on-premises training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with popular Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Microsoft Firewall Specialists
ISA 2004 Enterprise Edition Server Network Consultants
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating corporate security designs for information systems with many locations, remote workers, and mission-critical eCommerce applications. A Progent ISA Server engineer can help your small business design and deploy an installation of Microsoft ISA Server 2004 that meets your information protection needs without restricting your productivity.
Microsoft 365 Security Small Office Network Consultant
Computer Support Excel 2016
Progent's certified Microsoft Office and Microsoft 365 experts can help companies to integrate Office desktop and Microsoft 365 apps including Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a seamless productivity solution that offers quick return on investment and promotes better business results. Progent can help your company to interface Office or Microsoft 365 apps with one another and with additional core Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems with various releases of Office and offers customized online instruction to individual users or teams.
Cisco Support and Integration prime infrastructure
Top Rated WLAN controller Information Technology Consulting
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless LANs by unifying the configuration and control of wireless access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving Wi-Fi availability with rapid failover, and hardening security by identifying cyber threats and filtering traffic content according to user class and location. Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller technology.
Windows 2012 R2 Cluster Shared Volumes Help and Support
24x7 Windows Server 2012 R2 Failover Cluster Remote Troubleshooting
Progent's certified failover clustering experts can assist businesses to assess the advantages of adopting Microsoft Windows Server 2012 clustering technology to create an advanced high-availability/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual ones, and help you to centralize the management of failover clusters.
System Center 2016 Orchestrator Support and Integration
SCSM 2016 Online Troubleshooting
Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Certified IT consulting experts. With Progent's economically priced network service programs, small businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer small company networks enterprise-class availability, protection, and productivity.
Support Microsoft SBS 2003
Immediate Troubleshooting Microsoft Small Business Server 2003
Microsoft Small Business Server is a low-cost suite of essential servers that provides the basis for a powerful but manageable information. The integration demands of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires a network expert with hands-on background and broad knowledge in designing and building effective and comprehensive information technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, administering, and servicing IT solutions based on the SBS suite of servers and programs.
Windows Server 2022 and SCOM Network Consultant
Windows Server 2022 Encrypted Networks Services
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.
macOS Disaster Recovery Engineer
Technical Support Macintosh Security Audits
Progent's certified security staff can help you secure your Mac network through expert support offerings including performing security tests, recovery from virus and worm penetrations, configuring firewalls, implementing safe off-site and mobile connectivity, deploying monitoring software for protection against viruses, spam, and directory harvest attacks, and developing a company-wide security plan adapted for the specific goals of your corporate network.
Security Penetration Testing Intrusion Detection
Security Penetration Testing Security Audit Services
Stealth intrusion checking is a key component of any overall IT system security plan. Progent’s security experts can perform extensive intrusion checks without the awareness of your company's internal IT resources. Unannounced penetration testing shows whether current security monitoring tools such as intrusion detection warnings and event history analysis are correctly set up and consistently observed.
24-Hour Computer Engineer Exchange 2013 Upgrade
Specialists Exchange 2013 SharePoint integration
Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These enhancements favorably impact key areas such as manageability, availability, security, operational costs, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Exchange 2013, design a cost-effective test and deployment strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote consulting and management for Microsoft Exchange Server 2013.
Contract Programmer SQL Server Capacity Planning
SQL Server Setup and Support
Progent's certified SQL Server application programmers and DBAs can provide online consulting to assist businesses of all sizes to build, manage, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server consultants offer support for any phase of the application life cycle in environments that can include small office databases to N-tier VLDB applications and data warehousing.
Windows Server 2022 Kubernetes Containers Computer Consultants
Microsoft Certified Expert Windows Server 2022 Clusters Sets Computer Consulting
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.
XenApp and Citrix Access Gateway On-site Technical Support
Online Support Services Citrix Presentation Server
Progent's Citrix-certified consultants can help you to plan, install, manage, and support a virtual Windows application delivery and management solution built on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your network infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can help you to manage and maintain a remote datacenter that features high availability, advanced security, and rapid recovery.
Microsoft Data Protection Manager 2012 Technical Support
Top SCDPM 2012 Protection Groups Integration
Progent's Microsoft-certified consultants offer remote or in-person support to help businesses of any size to plan, deploy, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing especially challenging problems, or full project management support. Progent can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.
Duo Zero Trust Security Support
Immediate Engineer Two-factor Authentication
Progent's Duo managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.
24 Hour Outlook 2016 Configuration Services
After Hours Word 2016 Network Assessments
Progent's certified Office and Microsoft 365 consultants can help companies to integrate Office desktop and Microsoft 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless solution that offers quick return on investment and enables improved business results. Progent can assist your company to integrate Microsoft Office or Microsoft 365 apps with one another and with additional key Microsoft platforms including SharePoint, Microsoft Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also help you to resolve compatibility issues between various releases of Microsoft Office and can provide live online training to individuals and teams.
Support and Help Microsoft SBS 2003
After Hours Small Business Server 2008 Consulting
Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the basis for a feature-rich but manageable IT network. The inter-connectivity demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT expert with hands-on background and broad knowledge in designing and building effective end-to-end business technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting network environments powered by the SBS line of servers and programs.
Remote Network Engineer Cisco Firepower 9300 Series Firewalls
Emergency Cisco ASA 5500-X with Firepower Integration
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's popular ASA 5500-X security appliances and include unified control of modern cybersecurity features like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to create and centrally control IT environments that span branch offices, data centers, private clouds and public clouds.
Consulting Services Juniper SSL VPN Router
Auditing Juniper SA700 SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
ProSight Email Denial of Service Protection Services
Largest ProSight Outbound Email Filtering Consultant Services
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Microsoft Expert Systems Management Server 2003 Support Services
SMS Server Upgrade IT Consulting
Progent’s certified experts offer small and mid-size companies enterprise-level consulting services for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment automation. Configuration Manager 2007 is Microsoft's new name for the update management platform formerly called Systems Management Server. System Center Configuration Manager 2007 offers a range of new features to Systems Management Server including comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s certified engineers can help you use SMS 2003 or System Center Configuration Manager economically for streamlined OS and application deployment, security patch administration, application tracking, and software license reconciliation. Progent's engineers can also help you to move smoothly from Systems Management Server to System Center Configuration Manager.
Services Virus Protection
After Hours Microsoft Exchange 2019 Information Technology Consulting Firms
Progent's Microsoft-certified experts have two decades of background providing e-mail and unified email/telephony solutions for businesses. Progent offers economical Exchange Server consulting services to strengthen email security and virus defense, achieve fault tolerant email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support services can aid you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT server or outdated Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.
Help and Support Dynamics GP/Great Plains Features
Microsoft Dynamics GP ERP Online Support
Progent can show you how to prepare and execute a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your security, enhance your analytics, take complete advantage of Microsoft Office support, and reduce productivity interruption by designing and following a sensible migration strategy. Progent can also help educate new Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce custom line-of-business applications and eCommerce solutions that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.
IT Consultants SCDPM 2012
SCDPM 2012 and Azure Support and Setup
Progent's Microsoft-certified consultants can provide online or in-person expertise to assist businesses of all sizes to plan, deploy, manage, and repair a backup solution built around System Center 2012 Data Protection Manager. Progent can help you to migrate from older releases of SCDPM or from another backup/recovery system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent offers occasional help for fixing particularly stubborn issues, or comprehensive project management support. Progent's consultants can also help your business to design Data Protection Manager into an enterprise-class disaster recovery plan.
On-site Technical Support Exchange 2016 Office 365 integration
Expert Microsoft Certified Exchange 2016 Server Computer Consulting
Progent can assist you in all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Tracking Service Costs IT Consulting
Service Reporting Remote Consulting
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to every customer. The practice of detailing and organizing service activity allows more efficient support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Netwalker ransomware recovery Specialists
Consultancy Egregor ransomware recovery
Progent's proven ransomware recovery consultants can assist your business to restore a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
SharePoint 2007 Online Technical Support
SharePoint Portal Server 2007 Professionals
Progent’s Microsoft-certified consultants can provide small and medium sized companies computer consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a common spot for your employees or clients to connect to, manage, share and interact with relevant data, files, and software and to communicate with one another. It enables faster and better decisions, more efficient sharing across groups and more economical business processes. The main goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information available inside and without an organization. Windows SharePoint Services join employees, customers, teams and projects with the information they’ve created in a manner that makes data convenient to locate, retrieve and apply.
SonicWall TZ350 Firewall Security Firms
SonicWall TZ350 Firewall Cybersecurity Consultancy
Progent's certified SonicWall firewall consultants can help you deploy, manage, and troubleshoot SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end security plan and build security into your business practices.
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