Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Anaheim organization to select the right tools and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers services ranging from on demand guidance for getting you past occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Anaheim, California companies to succeed with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Infrastructure for a Remote Workforce
Configuring the network infrastructure needed for a remote work environment can be especially complicated if you have to manage a combination of personal equipment such as desktop computers and laptops, Internet routers, and wireless APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's background providing online help for both legacy as well as current IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Support services available from Progent to assist your company to create a productive telecommuting ecosystem include:

  • VPN connectivity makes it possible to create a safe tunnel for authorized remote employees to access IT resources located at your corporate datacenter or in a public cloud. Progent can help your company to deploy and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your at-home workers to set up Cisco's AnyConnect software for secure VPN tunneling for a broad range of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to see and interact with a data center PC's desktop. This gives network managers more control over the digital environment of telecommuters and ensures them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN tunnels, local wireless networks, and firewall services. Progent can provide top-tier remote support for configuring routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by an entire household and visitors, are commonly used by telecommuters to connect to their router for work. This can cause throughput as well as security issues. Progent can help businesses to resolve these issues by providing services like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti wireless access point setup help.
  • Internet access methods impact the performance and availability of connections between at-home workers and the company data center. Mission-critical applications might require backup Internet connections in the event the primary connection fails. Progent offers guidance for identifying service providers, choosing appropriate service packages, and setting up fault-tolerant Internet access. See Internet connectivity solutions.

VoIP Integration for At-Home Workers
Extending the company PBX system to include teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-centric VoIP products are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's modern or legacy platforms for VoIP management. Progent can help businesses of all sizes to plan or maintain a telecommuter VoIP environment that provides the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses tune their existing Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media software used across the network. CUCM supports additional combined media services like messaging, video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to maintain your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older IP voice platforms, refer to CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to work with these VoIP solutions and deliver online deployment and troubleshooting services.

Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing platforms from leading technology companies support online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize a mix of products to accommodate their various partners and customers. Progent can help your organization to manage your existing conferencing ecosystem and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that supports real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to support your at-home employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for voice/video sessions. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include IP voice and video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support services for Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and help your business to optimize your WAN architecture to host them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a consistent user experience for exchanging data and ideas throughout multiple sites and on a wide selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange Server since their original releases and can help businesses to deploy these flagship collaboration products to maximize the effectiveness of your remote workforce.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint utilizes web entities to enable collaboration and knowledge sharing by providing policy-driven access to content, workflow, and utilities for looking through company-wide business data. SharePoint allows you to build protected web portals that allows at-home workforce to see and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting services, go to SharePoint integration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to integration consulting services for Microsoft Exchange.

Microsoft Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers anywhere can share them securely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home workers to co-edit documents. Revisions created offline are uploaded when you go back online. For details about Progent's expertise for OneDrive, go to Microsoft Onedrive integration consulting.

Public Cloud Integration for Telecommuters
Progent offers advanced remote support for helping organizations to build, maintain and repair cohesive network architectures that incorporate physical data centers, remote workers, branch offices, and cloud resources. Progent offers top-tier consultant for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers fix issues with public cloud access, authentication, and cybersecurity.

Microsoft Azure Integration for Remote WorkersMicrosoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure features more than 100 cloud-based services such as hosting for Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create protected access to Azure services for at-home workers by configuring and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Azure, refer to Azure consulting services.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously called Office 365, is Microsoft's growing family of business productivity applications and cloud services available by subscription. Office applications and cloud services are provided in a selection of bundles intended for users ranging from students and small offices to large corporations. Progent offers quick and affordable online access to experts knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your telecommuters to achieve top business value. For information about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration Services for Remote WorkersExchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with cloud computing. Microsoft has designed Exchange Online to run seamlessly with on-premises Exchange environments, enabling you to build hybrid information systems. Progent's Exchange experts are available for as-needed assistance to get you past tough technical roadblocks and also offer end-to-end project management outsourcing to make sure your at-home workers have convenient and secure access to your Exchange Online environment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a trailblazer in the public cloud computing market and is the world's leading source of cloud-based services. Progent offers fast and economical online access to cloud connectivity experts who can help your business to plan, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network model so your users have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud Platform (GCP) is a leading collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to expand your current IT resources with the Google Cloud, and Progent's database experts can help you make your critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist your organization to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and streamline identity management for at-home workers with Google Cloud Identity services. Progent's consultants can also help you to use GCP's unified management technology to control and track your Google Cloud environment. For details, go to Google Cloud Platform (GCP) integration services.

Help Desk Call Center Services for Teleworkers
A fast, company-wide changeover to a from-home workforce, which might be activated by an epidemic or as an element of a disaster recovery plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise the status of their active tickets, enter information, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service enables your company to augment your current Support Desk staff by sharing responsibilities for Call Desk support services seamlessly between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support model based on the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home (WFH) staff members commonly utilize their personal computing devices and usually operate in a poorly secured physical area. This situation increases their susceptibility to malware attacks and calls for judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive user training, and the creation of policies based on best practices. Progent's veteran team of data security support experts can help you to design, configure and maintain an effective security solution that guards vital IT resources in environments that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network environment that can be securely accessed by local users as well as by teleworkers, mobile workers, vendors, clients, and the public. Modern firewall appliances permit you to configure and control different access rights to different groups of users and to expand your network and modify your cybersecurity posture as your business evolves and as network attacks grow more sophisticated. Progent supports both current and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, see firewall integration and support expertise.

Remote Endpoint Monitoring Services for At-Home WorkersOnline Endpoint Monitoring makes it easy to track the various devices used by telecommuters and either reject or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every protected endpoint, monitoring all activity and using advanced AI technology from SentinelOne to identify zero-day attacks before they can spread. When an attack is spotted, ProSight ASM immediately disconnects the infected endpoint device from the corporate network to contain the threat. Because the ProSight ASM software agent is autonomous, endpoints stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, see remote endpoint monitoring for at-home workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA Managed Services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to confirm who you are via a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all types of external and internal security attacks for a network that includes remote workers. Progent can deploy online, automated cybersecurity inventory scanning for quickly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit experts, which can be managed by data security experts with advanced certifications such as CISA, CISSP, and GIAC, can help your business to audit your workflows and policies and review your network architecture to enable you to design the highest level of protection for your an at-home workforce.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can uncover, prioritize, remediate, and verify cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your present security profile. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to plan and implement a unified cybersecurity strategy that simplifies management and delivers optimum cyber defense for on-premises, multi-cloud, remote, and perimeter IT resources. To find out additional details about Progent's vulnerability analysis services powered by on NodeZero's PEN test products, refer to Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper about critical areas to concentrate on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves backing up and restoring critical data in order to prevent data loss and minimize restoration time in the event of storage failures due to hardware breakdowns, programming glitches, human error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to design and manage in hybrid environments that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for remote workers must cover multiple types of personally owned endpoints. Progent offers fast online access to experts knowledgeable about a wide range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and handhelds. Popular backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that call for a rapid changeover to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity planning specialists can help you to develop, document and test a DR/BC strategy that addresses the logistics of switching to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager offers a centralized platform for safeguarding corporate information by managing local, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and software. Remote endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of at-home workers can utilize Intune to provision and validate applications on managed devices, push patches and certificates, configure policies for permission to access data and networks, manage passwords, create VPN tunnels, determine how teleworkers share data, set up threat protection, verify compliance, and wipe corporate information from lost, stolen or decommissioned devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X computers. For information about Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, see Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that helps network managers to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Top features of VMware Workspace ONE include fast over-the-air provisioning of new notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Anaheim, California organization, call 1-800-993-9400 or go to Contact Progent.