Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Anaheim organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Anaheim, California organizations to with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, backup/restore solutions, and unified management.
Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed to support a remote work environment can be especially complex if you have to manage a mix of personal hardware such as desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote support for both outdated and modern IT products in virtual office venues allows you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for making essential upgrades. Services offered by Progent to assist your company to implement a productive telecommuting ecosystem include:
VoIP Integration for an At-Home Workforce
Expanding the corporate PBX environment to include telecommuters is vital to supporting a productive work-at-home solution. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or older platforms for VoIP management. Progent can assist businesses of all sizes to plan or maintain a remote VoIP service that delivers the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP environments to handle an expanding remote workforce.
Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing platforms from leading technology companies support online meetings, video conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations utilize multiple products to accommodate their various partners and customers. Progent can assist you to maintain your current conferencing ecosystem and enhance the productivity of your at-home employees.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich environment of productivity apps that deliver a cohesive user interface for sharing information throughout multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can help businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.
SharePoint uses web sites to promote collaboration and information delivery by offering policy-based delivery of content, business processes, and tools for looking through enterprise-wide information silos. SharePoint allows you to create protected portals that enables at-home workforce to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, visit deployment expertise for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues can access them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows at-home workers to co-author documents. Edits made offline are synced when you reconnect to the Internet. For information about Progent's support services for Microsoft OneDrive, see Onedrive integration experts.
Public Cloud Integration Services for Remote Workers
Progent can provide fast and affordable online assistance for enabling businesses to create, maintain and optimize integrated network models that incorporate internal data centers, at-home workers, branch offices, and cloud services. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix problems with cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular family of cloud services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure services for teleworkers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Azure, go to Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services available by subscription. Microsoft apps and services are marketed in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent offers quick and affordable remote access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. To learn about Progent's expertise for Microsoft 365, see Microsoft 365 integration services.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Exchange Online to run transparently with local Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional assistance to get you through challenging technical bottlenecks and can also provide end-to-end project management outsourcing to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a pioneer in the public cloud market and is the world's leading source of cloud services. Progent offers fast and economical online contact with cloud integration experts who can assist your business to plan, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration services.
Google Cloud Platform is a popular set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify identity control for telecommuters with Google Cloud Identity. Progent can also help you to use GCP's unified management technology to administer and track your GCP environment. To learn, visit Google Cloud Platform consulting services.
Help Desk Services for Telecommuters
An emergency, company-wide transition to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.
Security for Teleworkers
At-home employees typically utilize their personal computers and often work in a poorly secured physical space. This situation increases their vulnerability to malware threats and calls for careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of policies based on leading practices. Progent's seasoned roster of data security support experts can assist your business to design, deploy and maintain an effective security solution that protects vital information resources in networks that include remote workers.
Firewalls enable you to create a network that can be securely utilized by local users as well as by at-home workers, mobile employees, vendors, customers, and the public. Modern firewall appliances permit you to assign and manage appropriate permissions to different groups of users and to expand your network and adjust your security as your business evolves and as network attacks become more complex. Progent supports both new and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, refer to firewall support services.
Online Endpoint Monitoring makes it possible to track the various computers utilized by teleworkers and either reject or spot and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on every secured endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect new threats on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the targeted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even when they are not connected to the Internet. For more information about ProSight Active Security Monitoring, refer to remote endpoint monitoring for at-home workers.
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the vulnerability of your information system to all types of outside and internal security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis software for rapidly and economically detecting a broad range of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be managed by data security experts with advanced certifications including CISM, ISSAP, and GIAC, can help your business to evaluate your operations and governance policies and review your WAN architecture to allow you to implement top-level protection for your remote workers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key things to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and minimize recovery time in the event of storage system failures due to hardware issues, programming glitches, operator mistakes, malware, or any other reason. Reliable data protection solutions can be especially challenging to design and manage in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized solution for safeguarding critical data by controlling on-premises, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and validate applications on devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, establish VPN connections, control how teleworkers share data, set up threat protection, verify security compliance, and wipe corporate data from missing, stolen or decommissioned devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. To find out about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint computers of your telecommuters, visit Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Anaheim, California company, phone