Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that represents an existential threat for businesses of all sizes unprepared for an assault. Different iterations of ransomware such as CrySIS, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for years and continue to cause destruction. More recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus additional unnamed malware, not only encrypt online files but also infect all configured system protection mechanisms. Data synchronized to off-site disaster recovery sites can also be encrypted. In a vulnerable system, this can make automated restore operations hopeless and basically sets the network back to square one.

Getting back online applications and data following a ransomware event becomes a race against the clock as the targeted organization struggles to stop the spread and clear the crypto-ransomware and to restore enterprise-critical activity. Due to the fact that ransomware takes time to move laterally, attacks are usually sprung at night, when penetrations tend to take more time to detect. This compounds the difficulty of rapidly mobilizing and organizing a knowledgeable mitigation team.

Progent offers a range of help services for securing Anaheim enterprises from crypto-ransomware penetrations. These include team education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to detect and suppress zero-day malware attacks. Progent also offers the assistance of veteran ransomware recovery professionals with the track record and perseverance to re-deploy a breached environment as rapidly as possible.

Progent's Ransomware Restoration Services
After a ransomware event, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will respond with the needed codes to unencrypt all your files. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never restored their information even after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The alternative is to piece back together the essential elements of your Information Technology environment. Without the availability of complete data backups, this calls for a broad range of skill sets, top notch team management, and the ability to work 24x7 until the task is completed.

For decades, Progent has made available expert IT services for businesses across the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with financial systems and ERP applications. This breadth of expertise provides Progent the capability to knowledgably understand necessary systems and organize the remaining parts of your IT system following a ransomware attack and configure them into an operational system.

Progent's ransomware team of experts deploys top notch project management applications to coordinate the complicated recovery process. Progent understands the importance of working quickly and in concert with a client's management and IT staff to prioritize tasks and to get the most important services back on line as fast as possible.

Customer Story: A Successful Ransomware Intrusion Recovery
A small business sought out Progent after their organization was attacked by the Ryuk crypto-ransomware. Ryuk is believed to have been created by Northern Korean state sponsored criminal gangs, possibly using strategies exposed from America's NSA organization. Ryuk goes after specific organizations with little or no room for operational disruption and is one of the most profitable iterations of ransomware malware. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturer located in Chicago and has around 500 workers. The Ryuk intrusion had shut down all business operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the beginning of the attack and were encrypted. The client was evaluating paying the ransom demand (in excess of two hundred thousand dollars) and hoping for the best, but ultimately called Progent.

"I can't say enough in regards to the expertise Progent provided us throughout the most stressful period of (our) businesses survival. We would have paid the criminal gangs if it wasn't for the confidence the Progent team gave us. The fact that you could get our e-mail and key applications back into operation quicker than five days was amazing. Each staff member I worked with or messaged at Progent was absolutely committed on getting our system up and was working 24 by 7 on our behalf."

Progent worked together with the customer to rapidly understand and prioritize the critical elements that had to be restored in order to resume company functions:

  • Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware event response best practices by halting lateral movement and disinfecting systems. Progent then began the work of bringing back online Active Directory, the core of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not function without AD, and the customer's accounting and MRP software leveraged Microsoft SQL Server, which requires Windows AD for access to the data.

In less than 48 hours, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then charged ahead with setup and storage recovery on the most important applications. All Exchange Server data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to locate intact OST data files (Outlook Email Offline Data Files) on various desktop computers and laptops in order to recover email data. A not too old off-line backup of the businesses financials/ERP software made them able to recover these required programs back online for users. Although significant work still had to be done to recover totally from the Ryuk attack, core services were recovered quickly:

"For the most part, the production line operation survived unscathed and we did not miss any customer shipments."

Throughout the following month key milestones in the recovery process were made through tight collaboration between Progent team members and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Server with over four million historical messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were 100 percent functional.
  • A new Palo Alto 850 firewall was set up.
  • Ninety percent of the user workstations were fully operational.

"A huge amount of what went on those first few days is mostly a fog for me, but I will not forget the dedication all of your team accomplished to help get our business back. I have trusted Progent for at least 10 years, possibly more, and each time I needed help Progent has shined and delivered. This event was no exception but maybe more Herculean."

A possible business extinction disaster was avoided by top-tier experts, a wide spectrum of knowledge, and tight collaboration. Although in analyzing the event afterwards the ransomware virus penetration detailed here should have been identified and stopped with advanced cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and well thought out security procedures for data backup and proper patching controls, the fact remains that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's team of professionals has a proven track record in ransomware virus defense, cleanup, and data recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for letting me get some sleep after we got over the initial push. All of you did an incredible job, and if anyone is in the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Anaheim
For ransomware system recovery expertise in the Anaheim metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's ProSight family of managed services are geared to provide organizations who have minimal in-house network administration and support staffs with low-cost access to enterprise-class management platforms and technical experts. Advantages of Progent's ProSight line of managed IT services include flat-rate IT maintenance costs, smart automation of routine management processes, ongoing absorption of new information technology, graceful migration from older technology to modern solutions, close fit between information technology with strategic goals, access to veteran network experts, and freeing up management to concentrate on business instead of ever-changing computer technology.

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    Progent offers two ultra-affordable service bundles designed to enable small companies to receive an impartial network security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, a security engineer administers a comprehensive test of your network from beyond your firewalled perimeter to uncover potential weaknesses in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a security engineer runs a network scan from a secure computer within your firewall to determine vulnerabilities to inside threats. The two security inventory packages are set up and run from a protected external location.

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  • Onsite Technical Support Suse Linux
    PCLinuxOS Linux Engineer

    Progent's Linux support experts offer small businesses and developers help with administering and maintaining Linux systems that run with Microsoft-powered technology. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with an easy one-stop consulting firm to show you how to create and maintain a secure and robust cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating MS Windows with leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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  • Branch Offices Online Consulting
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    Years of experience providing Microsoft expertise and Cisco network consulting has allowed Progent to develop an unmatched capability for serving branch offices that need network service with the flexibility common to with small organizations but which includes effective client interaction, thorough documentation, and compliance with enterprise IT standards. If your corporation maintains a branch office located anywhere in or any region covered by Progent's consultants, Progent can offer a broad array of onsite and off-site IT consulting services and system design assistance.

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    Progent's Support Program for IT Service Firms lets you use Progent's consulting engineers under your own brand as a transparent arm of your IT services staff.

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    Progent's data center IT services are intended for businesses with hardware housed at Internet Data Centers or data center colocation hosting facilities and in need of timely on-site assistance at the colocation facility plus off-site support from Microsoft and Cisco Premier Certified experts. Progent offers a complete array of IDC and data center and colo support services such as system architecture evaluation, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, design and installation of zero-downtime configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering systems.

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  • Windows and Solaris Online Help
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    If you are producing UNIX or Linux software on a network that includes Windows-based servers, desktops, and office applications, Progent offers comprehensive IT outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the constant hassle of managing your company information system. By using smart server monitoring and by providing online and on-site support as your company needs it, Progent offers an affordable alternative for maintaining an IT network that provides excellent dependability, protection, and performance. Progent's developer assistance services feature comprehensive it outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, 24x7 monitoring, and Help Desk support.

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  • Microsoft Dynamics GP Troubleshooting
    Dynamics GP/Great Plains Network Consulting

    Key features of Microsoft Dynamics GP software include a modular design that lets you license only the functionality you require, a standardized architecture built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, advanced reporting capabilities that permit you to monitor all activities, income and spending and sales trends, compatibility with Microsoft Office to speed access to business data, the ability to process data from virtually any db software or workstation software into Microsoft Dynamics GP/Great Plains, and an open design that makes it easy to create custom programs. Progent can help you configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to show you how to turn the advanced features of Microsoft Dynamics GP business accounting software into a high-value business solution.

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