Ransomware : Your Crippling IT Disaster
Ransomware  Recovery ExpertsRansomware has become a modern cyber pandemic that poses an enterprise-level threat for organizations poorly prepared for an assault. Different versions of crypto-ransomware like the CrySIS, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for many years and still cause damage. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus frequent as yet unnamed newcomers, not only encrypt online data but also infect most available system backup. Data synched to cloud environments can also be rendered useless. In a poorly designed data protection solution, this can make automated recovery useless and effectively sets the entire system back to square one.

Getting back online applications and information following a ransomware attack becomes a race against the clock as the victim tries its best to stop the spread and remove the ransomware and to restore enterprise-critical activity. Due to the fact that ransomware requires time to replicate, penetrations are usually sprung at night, when successful penetrations in many cases take longer to detect. This multiplies the difficulty of quickly marshalling and orchestrating an experienced mitigation team.

Progent makes available an assortment of solutions for protecting Anaheim businesses from crypto-ransomware events. These include team member education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of modern security gateways with machine learning technology to quickly identify and quarantine zero-day cyber threats. Progent in addition offers the services of seasoned ransomware recovery consultants with the track record and commitment to reconstruct a compromised system as urgently as possible.

Progent's Ransomware Restoration Services
After a crypto-ransomware attack, even paying the ransom in cryptocurrency does not ensure that criminal gangs will respond with the codes to decrypt any of your data. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The alternative is to re-install the mission-critical components of your IT environment. Without access to complete data backups, this calls for a broad range of IT skills, well-coordinated team management, and the willingness to work non-stop until the task is done.

For decades, Progent has offered professional Information Technology services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned top certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP applications. This breadth of experience affords Progent the capability to knowledgably ascertain important systems and consolidate the remaining pieces of your network environment following a crypto-ransomware attack and assemble them into an operational network.

Progent's recovery team of experts utilizes best of breed project management tools to coordinate the complex recovery process. Progent understands the importance of working swiftly and together with a client's management and IT team members to assign priority to tasks and to get the most important services back online as soon as humanly possible.

Client Story: A Successful Crypto-Ransomware Incident Restoration
A customer hired Progent after their network was brought down by Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored cybercriminals, suspected of using algorithms exposed from Americaís National Security Agency. Ryuk attacks specific businesses with little or no room for disruption and is one of the most profitable versions of ransomware viruses. Headline victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing business located in Chicago and has about 500 workers. The Ryuk intrusion had disabled all business operations and manufacturing capabilities. Most of the client's data backups had been on-line at the start of the attack and were destroyed. The client was taking steps for paying the ransom (exceeding two hundred thousand dollars) and hoping for the best, but ultimately engaged Progent.

"I cannot speak enough in regards to the expertise Progent gave us throughout the most fearful period of (our) companyís existence. We may have had to pay the Hackers except for the confidence the Progent team provided us. That you could get our messaging and essential applications back faster than a week was amazing. Each expert I spoke to or texted at Progent was hell bent on getting us back online and was working all day and night to bail us out."

Progent worked with the customer to quickly get our arms around and prioritize the mission critical elements that needed to be addressed to make it possible to continue business operations:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • MRP System
To begin, Progent adhered to ransomware penetration mitigation industry best practices by stopping lateral movement and removing active viruses. Progent then began the process of bringing back online Microsoft Active Directory, the foundation of enterprise systems built upon Microsoft Windows technology. Exchange email will not function without Active Directory, and the customerís MRP applications leveraged Microsoft SQL, which needs Windows AD for authentication to the databases.

Within 48 hours, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then helped perform reinstallations and storage recovery on key systems. All Exchange data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST files (Microsoft Outlook Offline Data Files) on various workstations to recover email messages. A recent offline backup of the client's accounting/ERP software made them able to restore these required programs back online for users. Although significant work was left to recover totally from the Ryuk virus, essential systems were restored rapidly:

"For the most part, the manufacturing operation was never shut down and we delivered all customer sales."

Throughout the following month key milestones in the restoration project were made in close cooperation between Progent team members and the client:

  • In-house web applications were restored with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was restored to operations and accessible to users.
  • CRM/Orders/Invoices/AP/AR/Inventory functions were fully operational.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • 90% of the user workstations were back into operation.

"Much of what occurred those first few days is mostly a haze for me, but we will not soon forget the countless hours each and every one of you put in to help get our company back. I have entrusted Progent for at least 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was the most impressive ever."

A likely business-killing catastrophe was averted by hard-working experts, a broad array of technical expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware attack detailed here should have been shut down with modern security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and well thought out incident response procedures for backup and applying software patches, the reality is that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's team of professionals has substantial experience in ransomware virus blocking, cleanup, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were involved), thank you for making it so I could get rested after we made it over the first week. All of you did an amazing job, and if anyone that helped is around the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Anaheim
For ransomware system recovery expertise in the Anaheim area, phone Progent at 800-462-8800 or see Contact Progent.

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    Cisco's wireless IP phones are industrial-grade wireless devices designed for professionals who are mobile within campus, hospitality, health-care or other environments where management wants portable phones that provide more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune many components of your Wi-Fi infrastructure such as APs, routers and switches, wireless LAN controllers, and management software. Progent's certified consultants offer online and on-premises assistance to help your organization create and manage a Cisco wireless IP phone deployment by delivering services that range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.

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    Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you through challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is successfully completed on schedule and on budget.

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    Progentís Microsoft certified consultants can provide small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy creation of advanced business programs that offer your company a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT network. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of rigorous testing and significant experience with information security architecture. ISSAP consultants have in-depth understanding of access management systems and methodologies, phone system and network protection, cryptography, requirements analysis, BCP and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can help your company with all aspects of architecture security.

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    Progent's certified SonicWall firewall experts can help you integrate, manage, and tune SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete network protection solution and design protection into your business practices.

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    Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing corporate security designs for information systems with multiple locations, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT protection needs without limiting your network.

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    Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can help you create reports that let you track your business more effectively, transforming raw data into useful insights into your company and customers.

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    Progent's engineers can provide a variety of IT outsourcing and co-sourcing services to assist organizations of all sizes to install, administer, and support IT systems that include desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's senior project management consultants can help design and configure test environments to evaluate Microsoft Windows 8.1 and plan and manage Windows 8.1 migration projects following leading practices.

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    The complexity and integration demands of Microsoft Windows Servers requires a network consulting firm with practical experience and in-depth familiarity with planning and building seamless, comprehensive business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progentís consulting support can assist you with planning, deploying, administering, and troubleshooting Windows Server solutions that maximize the productivity of your IT system. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent can help small and mid-size businesses to plan, set up and troubleshoot the infrastructure to support teleworkers.

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    Progent's Microsoft-certified failover clustering experts can help companies of all sizes to assess the advantages of adopting Microsoft Windows Server 2012 clustering technology to create a powerful high-availability/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual machines, and help you to automate the administration of clustered servers.

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