Ransomware : Your Feared IT Nightmare
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyber pandemic that poses an existential danger for businesses poorly prepared for an attack. Different iterations of ransomware such as Reveton, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been out in the wild for many years and still cause havoc. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus additional as yet unnamed newcomers, not only do encryption of online critical data but also infiltrate many configured system backups. Information synchronized to off-site disaster recovery sites can also be rendered useless. In a poorly architected environment, it can render automatic restore operations hopeless and basically knocks the network back to zero.

Getting back online programs and data following a crypto-ransomware event becomes a sprint against the clock as the targeted organization struggles to stop the spread and cleanup the ransomware and to restore enterprise-critical activity. Due to the fact that crypto-ransomware requires time to move laterally, penetrations are frequently launched during nights and weekends, when successful penetrations are likely to take longer to recognize. This compounds the difficulty of quickly marshalling and coordinating a knowledgeable mitigation team.

Progent makes available an assortment of support services for securing Anaheim enterprises from crypto-ransomware penetrations. Among these are staff education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat defense to identify and extinguish zero-day malware attacks. Progent also provides the services of veteran ransomware recovery engineers with the track record and perseverance to restore a breached environment as soon as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a ransomware attack, paying the ransom in cryptocurrency does not provide any assurance that criminal gangs will return the needed keys to unencrypt all your data. Kaspersky determined that 17% of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The fallback is to piece back together the vital parts of your Information Technology environment. Absent access to full system backups, this requires a wide range of skills, professional team management, and the capability to work continuously until the task is finished.

For decades, Progent has made available professional Information Technology services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience with financial systems and ERP application software. This breadth of experience provides Progent the capability to efficiently determine necessary systems and organize the surviving parts of your IT system after a crypto-ransomware penetration and configure them into a functioning network.

Progent's ransomware team of experts uses top notch project management tools to coordinate the sophisticated recovery process. Progent knows the importance of acting rapidly and together with a client's management and IT resources to prioritize tasks and to get the most important services back on line as fast as humanly possible.

Case Study: A Successful Ransomware Penetration Restoration
A small business engaged Progent after their network system was crashed by the Ryuk ransomware. Ryuk is thought to have been developed by Northern Korean government sponsored cybercriminals, suspected of using algorithms leaked from the U.S. NSA organization. Ryuk targets specific organizations with little ability to sustain disruption and is one of the most lucrative instances of ransomware. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturer based in Chicago with around 500 workers. The Ryuk intrusion had disabled all business operations and manufacturing processes. The majority of the client's data backups had been online at the time of the intrusion and were damaged. The client was taking steps for paying the ransom demand (in excess of $200K) and praying for the best, but ultimately called Progent.

"I can't tell you enough about the support Progent gave us throughout the most critical time of (our) businesses life. We would have paid the criminal gangs except for the confidence the Progent experts gave us. That you were able to get our e-mail and essential servers back online sooner than one week was beyond my wildest dreams. Every single staff member I worked with or texted at Progent was absolutely committed on getting us restored and was working breakneck pace on our behalf."

Progent worked with the client to quickly assess and prioritize the mission critical elements that needed to be restored to make it possible to restart business operations:

  • Active Directory
  • Microsoft Exchange
  • MRP System
To start, Progent followed ransomware penetration response best practices by stopping the spread and removing active viruses. Progent then began the task of rebuilding Microsoft AD, the heart of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not function without Active Directory, and the customer's accounting and MRP software leveraged Microsoft SQL Server, which needs Active Directory services for access to the database.

Within two days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then charged ahead with setup and storage recovery on essential systems. All Exchange Server ties and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to assemble local OST files (Outlook Offline Folder Files) on staff desktop computers to recover mail messages. A recent off-line backup of the customer's manufacturing systems made it possible to return these essential programs back servicing users. Although significant work needed to be completed to recover fully from the Ryuk virus, core systems were returned to operations rapidly:

"For the most part, the production manufacturing operation ran fairly normal throughout and we delivered all customer sales."

Over the next month important milestones in the restoration project were made through close cooperation between Progent team members and the client:

  • Self-hosted web sites were restored without losing any data.
  • The MailStore Server exceeding four million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory Control functions were completely functional.
  • A new Palo Alto Networks 850 firewall was set up.
  • Most of the user PCs were functioning as before the incident.

"A huge amount of what occurred those first few days is nearly entirely a haze for me, but our team will not forget the urgency all of your team put in to help get our company back. I've entrusted Progent for at least 10 years, possibly more, and each time Progent has come through and delivered. This situation was the most impressive ever."

A potential enterprise-killing disaster was dodged with top-tier experts, a broad range of technical expertise, and tight teamwork. Although in retrospect the crypto-ransomware virus attack detailed here should have been disabled with current security technology solutions and ISO/IEC 27001 best practices, user training, and properly executed incident response procedures for information protection and applying software patches, the fact remains that government-sponsored cybercriminals from China, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incursion, remember that Progent's roster of professionals has substantial experience in ransomware virus defense, removal, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thanks very much for making it so I could get rested after we made it through the first week. Everyone did an incredible job, and if any of your team is around the Chicago area, dinner is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Anaheim
For ransomware system recovery consulting services in the Anaheim metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's experts can provide Mac users a range of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and email help, network protection services, and one-on-one education. Progent can help clients to upgrade to macOS from OS X or earlier versions of OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud. For business environments built solely on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, configuring and supporting a network environment that is reliable, safe, efficient and able to achieve your organization's business goals.

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  • Online Help Reselling IT Services Reseller Program for Network Support Professionals
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    Progent's Wireless Consulting Services offer a fast, economical way for businesses of all sizes to configure, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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  • Power BI Sharing Development Companies Expert Microsoft Certified Power BI Reports Integration Companies

  • Technology Professional Multiple cloud management
    Hybrid cloud integration Professionals

    Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises resources along with one or more public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Azure hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

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  • Private Cloud Virtual Datacenter Hosting Consult Private Cloud Hosting for Virtual Data Centers Services

  • Linux Remote Engineers
    UNIX Online Installer

    Progent offers national urgent technical support and troubleshooting services for companies that run UNIX or Linux environments or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online IT help offers maximum leverage for your IT dollar by protecting user efficiency and shortening the hours billed for network analysis and repair. Advanced online access utilities and skilled service specialists and engineers allow Progent to handle the majority of network issues without squandering time and money by going to your location. In the vast majority of situations your network problems can be remediated by telephone or through a combination of telephone help and online connectivity. Progent can make available Cisco certified CCIE network experts and CISA and CISM certified security specialists to help with the most challenging system problems.

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  • Cisco Firepower 4000 Series Firewalls Support and Help
    Technical Consultant Firepower NGFW Firewalls

    The latest generation of ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, deploy, tune, administer and troubleshoot firewall solutions based on ASA firewalls with Firepower Services.

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    24/7 OS X Disaster Recovery Consulting

    Progent's CISM-certified security consultants can show you how to protect your Mac network through professional services such as running security audits, recovery from virus and worm attacks, configuring firewalls, implementing secure off-site and mobile connectivity, installing automated software for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan adapted for the specific objectives of your corporate information system.

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    Meraki 802.11ac AP Consulting Services

    Progent's Cisco Meraki wireless access point experts provide remote and onsite support services to assist organizations of all sizes to plan, install, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, responsiveness, security compliance, manageability and availability for wired and wireless users regardless of their mobility or computing device.

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    Progent's certified Windows Server 2022 experts can assist your organization to design and carry out a cost-effective migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.

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  • 24x7 Services Flexential Data Center Tampa
    Flexential Internet Data Center Consultant Services

    Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting services. Progent maintains a group of network consultants located in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran DRBC preparedness consultants. Progent can also help you to design and implement a move to the Flexential facility by providing services like planning solution architecture, recommending hardware components, system configuration and testing, troubleshooting, setting up remote network management, and educating your IT staff.

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  • Windows 2000 On-site Technical Support
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    Progent's Microsoft-certified Windows 2000 Server experts offer network help and IT consulting services for the entire line of .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, update, and support offerings include network planning, deployment, documentation, on-site and off-site support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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  • Microsoft Office XP Computer Service Companies
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    Progent's IT outsourcing services for small businesses feature designing Windows XP, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises repair, fixing chronic IT issues, and creating a company-wide security plan. Progent can help you enhance network availability and performance via non-stop configuration, redundant network architecture, and proactive server monitoring. Progent also offers special project help for major migrations and can assist with requirements definition, product identification, bill of materials production, vendor selection, procurement logistics, and full documentation. Progent's computer outsourcing service also includes training for office productivity programs such as Microsoft Office.

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    Before Progent's Microsoft Operations Manager solution, system issues were approached reactively, once workers were impacted by them. With the benefit of proactive, computer generated warnings and trend analyses sent by MOM, Progent can now fix network problems before they grow to be critical enough to impact network uptime. Because of MOM, Progent can resolve looming problems before customers suspect that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class reliability, safety and productivity.

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  • Small Business IT Outsourcing Progent Management Team Progent Management Administration
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  • Remote Support Services Operations Manager
    Microsoft Certified Technical Support System Center Operations Manager

    Progent provides a variety of IT service packages for small companies. These IT outsourcing and network monitoring services are built around the proactive problem handling abilities of Microsoft System Center Operations Manager 2007, a next-generation network and IT support product that monitors the reliability, performance, and safety of your network and isolates incipient troubles before they can disrupt your system. With Progent's economically priced network support programs, small businesses can select a simple co-sourcing service program built around System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.

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  • Support and Help Antispam Anti-Spam Services
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  • Symantec Firewall Network Security Testing Symantec VPN Firewall Configuration
  • System Consultants Small Office Small Business Network Consulting
  • Technical Support Multi-factor Authentication Identity Verification Remote Support
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  • Office SharePoint Server 2016 Help and Support
    Microsoft Office SharePoint Server 2019 Computer Engineer

    Progent's Microsoft-certified experts offer organizations of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web-based technology for intelligently coordinating people, teams and data. SharePoint Server offers a central spot for your workers or customers to access, organize, distribute and interact with relevant data, files, and software and to communicate with other people. SharePoint enables faster and more intelligent decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect employees, customers, workgroups and projects with the data they've created in a way that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can assist you to support your existing SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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  • Top Quality CRISC Certified Risk and Information Systems Control Systems Engineer Technology Professional CRISC Certified Risk and Information Systems Control Architect Consultant

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    Project Professional Integration

    Progent's Microsoft-certified engineers can provide advanced expertise in deploying, operating and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad range of cost-effective online support services following industry best practices to assist businesses of any size to get all the advantages of this powerful platform. Consulting support offered by Progent include system design, software configuration and upgrades, strategies for safe file and status sharing among local and offsite users, network optimization, and specialized online training classes.

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    NetScreen Technology Consulting

    Progent's Juniper Networks-certified NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen devices to more current Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-technology environments.

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  • Intrusion Protection Systems Cybersecurity Consultancy
    Firewall Security Security Firms

    Progent offers small and mid-size companies professional consulting for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security strategy and select appropriate products from multiple vendors to achieve your security goals while sticking within your spending limits.

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  • Urgent Computer Engineer Windows Server 2012 R2 Virtual Fibre Channel Support and Help Windows Server 2012 R2 Storage Spaces
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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the progress of an active ransomware attack. Call 800-462-8800

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  • Windows 2012 R2 Online Help Windows Server 2012R2 Live Migration Consultants
  • Windows 2019 Server Computer Network Service Company Anaheim Orange Garden Grove Small Business Network Consultant Windows Server 2012 Orange County, United States
  • Windows Server 2008 BranchCache Consulting Microsoft Certified Expert Windows Server 2008 Hyper-VI IT Services
  • Windows Server 2012 R2 Active Directory Engineer Windows Server 2012 R2 Hyper-V IT Consultants
  • Windows Server 2012 R2 Cloud Consultants Windows Server 2012R2 Hyper-V Virtual Switch Remote Troubleshooting
  • Windows Server 2016 Hybrid Cloud Integration Remote Consulting Windows Server 2016 Failover Clusters Online Support Services
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  • Windows, UNIX, Solaris IT Consultant Windows and Solaris Setup and Support

  • Technology Consulting Co-managed Service Desk
    24-7 Virtual Service Desk On-site Support

    Progent's Network Help Desk Outsourcing Services for desktop support are intended specifically for small businesses who need immediate availability of a Help Desk Call Center with professional telephone support and full escalation capability but who must operate within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Support, System Assessment, Expert Escalation, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

  • Windows, UNIX, Solaris Integration Support Top Rated Windows and Solaris Online Help

  • Microsoft CRM Online Help
    Microsoft Dynamics CRM Integration

    Microsoft Dynamics Customer Relationship Management helps mid-market companies build positive client interactions. Built-in Sales and Customer Service components allow employees to share information to help improve selling success and offer steady, efficient customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer support data.

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