Ransomware : Your Feared Information Technology Disaster
Crypto-Ransomware  Remediation ExpertsCrypto-Ransomware has become a modern cyberplague that poses an existential threat for businesses of all sizes vulnerable to an assault. Different iterations of ransomware such as CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for many years and continue to cause harm. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as more unnamed malware, not only do encryption of online information but also infect many accessible system backup. Information synched to the cloud can also be ransomed. In a vulnerable system, it can make automatic recovery impossible and effectively knocks the datacenter back to square one.

Getting back programs and information following a crypto-ransomware intrusion becomes a sprint against the clock as the victim struggles to stop lateral movement and remove the ransomware and to resume mission-critical activity. Because ransomware needs time to replicate, assaults are frequently launched during weekends and nights, when attacks tend to take more time to discover. This multiplies the difficulty of quickly marshalling and coordinating a qualified response team.

Progent makes available a range of help services for protecting Anaheim enterprises from ransomware events. These include user education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to identify and extinguish zero-day modern malware attacks. Progent also provides the assistance of experienced ransomware recovery professionals with the skills and perseverance to restore a compromised network as quickly as possible.

Progent's Ransomware Recovery Services
Subsequent to a crypto-ransomware attack, paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will provide the keys to unencrypt all your information. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their files after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The fallback is to setup from scratch the essential elements of your Information Technology environment. Absent access to essential system backups, this requires a broad complement of skills, professional project management, and the ability to work 24x7 until the recovery project is over.

For two decades, Progent has offered professional IT services for companies across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of expertise affords Progent the ability to rapidly determine important systems and organize the remaining components of your Information Technology system after a ransomware penetration and configure them into an operational network.

Progent's security group deploys state-of-the-art project management applications to orchestrate the complicated recovery process. Progent understands the importance of working rapidly and in concert with a customer's management and Information Technology team members to prioritize tasks and to put critical systems back on line as fast as possible.

Client Story: A Successful Crypto-Ransomware Virus Restoration
A small business contacted Progent after their organization was attacked by the Ryuk ransomware virus. Ryuk is generally considered to have been developed by Northern Korean government sponsored cybercriminals, possibly adopting algorithms leaked from the U.S. National Security Agency. Ryuk seeks specific businesses with little or no room for disruption and is one of the most profitable examples of ransomware viruses. Major victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in the Chicago metro area and has around 500 workers. The Ryuk intrusion had frozen all business operations and manufacturing processes. Most of the client's information backups had been directly accessible at the beginning of the attack and were encrypted. The client was taking steps for paying the ransom (more than $200K) and hoping for good luck, but ultimately utilized Progent.

"I cannot say enough about the support Progent provided us throughout the most fearful period of (our) company's survival. We had little choice but to pay the criminal gangs if it wasn't for the confidence the Progent group gave us. That you could get our e-mail and production applications back into operation quicker than one week was incredible. Each person I spoke to or texted at Progent was absolutely committed on getting our company operational and was working non-stop on our behalf."

Progent worked together with the client to quickly determine and prioritize the mission critical areas that needed to be recovered to make it possible to resume business functions:

  • Active Directory (AD)
  • Exchange Server
  • Financials/MRP
To begin, Progent followed ransomware incident response industry best practices by halting lateral movement and cleaning up infected systems. Progent then began the task of recovering Windows Active Directory, the key technology of enterprise systems built upon Microsoft Windows technology. Exchange messaging will not work without Active Directory, and the client's MRP system utilized Microsoft SQL Server, which requires Active Directory services for access to the data.

Within 2 days, Progent was able to restore Active Directory services to its pre-virus state. Progent then initiated setup and hard drive recovery on critical systems. All Exchange data and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Offline Folder Files) on team workstations to recover email messages. A recent offline backup of the customer's financials/MRP systems made them able to restore these vital services back on-line. Although a large amount of work still had to be done to recover fully from the Ryuk attack, essential services were restored rapidly:

"For the most part, the production operation was never shut down and we made all customer orders."

During the next few weeks critical milestones in the recovery process were accomplished through close collaboration between Progent consultants and the customer:

  • Self-hosted web sites were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server with over 4 million historical emails was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/AR/Inventory modules were fully operational.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Nearly all of the user PCs were functioning as before the incident.

"Much of what transpired in the initial days is mostly a haze for me, but I will not forget the dedication each of you put in to give us our company back. I've utilized Progent for the past 10 years, maybe more, and each time Progent has outperformed my expectations and delivered as promised. This event was a life saver."

A probable business extinction disaster was dodged due to dedicated experts, a broad spectrum of subject matter expertise, and tight collaboration. Although upon completion of forensics the ransomware virus penetration detailed here would have been disabled with modern security systems and NIST Cybersecurity Framework best practices, staff education, and properly executed security procedures for information backup and applying software patches, the fact remains that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware penetration, feel confident that Progent's team of professionals has substantial experience in ransomware virus defense, mitigation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for making it so I could get rested after we made it through the initial fire. All of you did an impressive effort, and if anyone is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Anaheim
For ransomware system restoration consulting services in the Anaheim metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Microsoft certified consultants offer a range of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution built, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft accounting products in the Dynamics GP/Great Plains family, provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to install and configure, and with its segmented design you can purchase only the capability you currently require, with the ability to expand users and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains Software consulting experts can show you how to install, customize and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier versions of Dynamics GP/Great Plains.

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    Dynamics GP 2015 R2 introduces a new architecture that improves cloud integration, supports popular smart phones and tablets, permits one-time sign-on with Azure AD, and tightens security and compliance. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to resolve the critical IT and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the business value of your investment in this powerful platform.

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    Progent's Cisco certified Wi-Fi experts can provide economical remote and onsite support for end-of-life and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist your business to plan and manage Wi-Fi solutions that include indoor and outdoor/industrial Aironet APs.

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    Progent's CCIE-certified network infrastructure consultants have extensive background helping ISPs to architect, deploy, manage, optimize, and debug high-availability, extensible connectivity environments suitable for shared public networks.

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    Progent is one of the most qualified network support firms for integrating e-mail systems based on Exchange 2000. Progent specializes in helping small businesses get all the benefits of Exchange Server 2000 for common situations such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.

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    Progent's Windows consultants can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and on-premises assessment and upgrade services for Windows 10 provided by Progent include ROI estimates, project supervision, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management, telecommuter connectivity, security and compliance, automated provisioning and management, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and post-migration Call Center support services.

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