Crypto-Ransomware : Your Feared Information Technology Disaster
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyber pandemic that presents an existential danger for businesses vulnerable to an attack. Multiple generations of ransomware like the Dharma, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for many years and still inflict damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus additional as yet unnamed newcomers, not only encrypt online critical data but also infiltrate any available system backup. Files replicated to cloud environments can also be ransomed. In a poorly architected system, it can make automated restore operations hopeless and effectively knocks the network back to square one.

Getting back online programs and data following a ransomware event becomes a race against the clock as the targeted organization fights to stop the spread and remove the ransomware and to restore business-critical activity. Because crypto-ransomware takes time to move laterally, penetrations are frequently sprung at night, when attacks typically take longer to discover. This compounds the difficulty of quickly mobilizing and organizing a qualified mitigation team.

Progent makes available a variety of solutions for securing Anaheim organizations from ransomware attacks. These include team member training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and suppress zero-day modern malware assaults. Progent in addition provides the services of experienced crypto-ransomware recovery professionals with the talent and perseverance to reconstruct a compromised system as soon as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware attack, paying the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the codes to decipher any of your information. Kaspersky determined that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The fallback is to piece back together the key elements of your IT environment. Absent the availability of complete information backups, this calls for a broad range of skills, top notch project management, and the willingness to work 24x7 until the job is over.

For two decades, Progent has made available professional IT services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded high-level certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP software solutions. This breadth of expertise gives Progent the capability to rapidly identify necessary systems and organize the surviving pieces of your Information Technology environment following a ransomware event and rebuild them into an operational system.

Progent's recovery team of experts utilizes state-of-the-art project management systems to orchestrate the complex recovery process. Progent appreciates the importance of acting rapidly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get the most important applications back on-line as fast as possible.

Customer Case Study: A Successful Ransomware Incident Restoration
A client hired Progent after their company was crashed by the Ryuk crypto-ransomware. Ryuk is thought to have been launched by North Korean government sponsored criminal gangs, possibly using techniques exposed from the U.S. NSA organization. Ryuk goes after specific companies with little or no room for disruption and is one of the most profitable examples of ransomware malware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturer located in Chicago with around 500 employees. The Ryuk event had shut down all essential operations and manufacturing processes. Most of the client's data protection had been on-line at the start of the attack and were encrypted. The client considered paying the ransom demand (more than $200,000) and hoping for the best, but ultimately made the decision to use Progent.

"I can't thank you enough in regards to the expertise Progent provided us during the most fearful period of (our) company's life. We most likely would have paid the criminal gangs except for the confidence the Progent experts afforded us. That you could get our e-mail and key servers back into operation in less than a week was beyond my wildest dreams. Every single expert I interacted with or texted at Progent was urgently focused on getting us operational and was working non-stop on our behalf."

Progent worked hand in hand the client to quickly understand and prioritize the key areas that had to be restored to make it possible to continue departmental operations:

  • Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To get going, Progent followed ransomware incident response industry best practices by stopping the spread and cleaning up infected systems. Progent then began the steps of bringing back online Microsoft AD, the key technology of enterprise networks built on Microsoft Windows Server technology. Exchange email will not work without AD, and the businesses' MRP applications utilized Microsoft SQL Server, which depends on Active Directory for access to the database.

In less than two days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then helped perform reinstallations and hard drive recovery on critical systems. All Exchange ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to locate intact OST files (Microsoft Outlook Offline Folder Files) on various workstations and laptops to recover mail information. A not too old off-line backup of the businesses accounting/MRP systems made it possible to recover these vital programs back online for users. Although significant work needed to be completed to recover completely from the Ryuk event, core systems were restored rapidly:

"For the most part, the production manufacturing operation was never shut down and we made all customer orders."

Over the following few weeks key milestones in the recovery project were accomplished in close collaboration between Progent consultants and the customer:

  • In-house web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was brought on-line and available for users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory modules were completely operational.
  • A new Palo Alto 850 security appliance was brought online.
  • Most of the user desktops and notebooks were functioning as before the incident.

"A huge amount of what happened in the initial days is mostly a blur for me, but I will not soon forget the dedication each and every one of your team accomplished to give us our business back. I've entrusted Progent for at least 10 years, maybe more, and each time Progent has outperformed my expectations and delivered. This situation was a Herculean accomplishment."

A likely enterprise-killing disaster was evaded through the efforts of dedicated professionals, a broad spectrum of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the crypto-ransomware virus attack described here should have been identified and prevented with modern security technology solutions and best practices, user and IT administrator training, and well designed incident response procedures for data backup and proper patching controls, the reality remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do fall victim to a ransomware attack, feel confident that Progent's roster of professionals has a proven track record in crypto-ransomware virus blocking, cleanup, and file disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for allowing me to get some sleep after we made it over the most critical parts. All of you did an impressive job, and if anyone is in the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Anaheim
For ransomware recovery expertise in the Anaheim area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's production servers in an environment that gives the highest level of availability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization techniques that allow small companies with multi- platform environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data produced locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting support services to assist you to design, configure, operate and repair a BDR solution based on Barracuda technology.

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    Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and deploying software by making it easier to copy system images, manage mobile computers, and run management tools. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks involving areas that Feature Packs are intended to streamline. Progent's migration and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you define sensible procedures and standards to manage PDAs and intelligent mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security strategy that incorporates standards, processes and IT products to keep your IT network protected.

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    Progent's expert support team can show you how to design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes productivity downtime, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the integration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through thorough testing and significant work with information security design. ISSAP security experts possess in-depth knowledge of access management systems and techniques, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can assist your company with all aspects of architecture security.

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    The service background of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also help you with planning, deploying, administering and troubleshooting powerful information technology applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.

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    Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of the time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth backgrounds helping small businesses to minimize system downtime by providing affordable remote consulting support for disaster recovery/business continuity planning, fault-tolerant IT architecture, backup/restore systems, and non-disruptive maintenance. Progent's business continuity experts can help your company to develop and validate an efficient business continuity plan that aligns with your business goals and budget. Progent's disaster recovery engineers can help you to architect, implement, and maintain resilient technologies such as redundant Internet access, virtualized servers, clustering, network load balancing, continual off-site backup, and multi-location hot backup centers.

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    Progent's Microsoft certified consultants provide small and medium sized companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your IT system from attack by external and internal threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these products to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through expert planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can help your company to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.

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