24x7 Anaheim Immediate Crypto-Ransomware
Malware Identification and Remediation Support
For Business Mission Critical Information Environments
Case Study: Crypto Infection Remediation and Business Restoration
Crypto-Ransomware : Your Feared Information Technology Disaster
Ransomware has become an escalating cyberplague that presents an existential danger for organizations poorly prepared for an attack. Different versions of crypto-ransomware like the CryptoLocker, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for many years and still inflict destruction. Recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim, along with daily as yet unnamed malware, not only encrypt online information but also infect many configured system backups. Files synched to cloud environments can also be ransomed. In a vulnerable environment, this can render any recovery hopeless and effectively knocks the network back to zero.
Recovering services and data following a ransomware attack becomes a sprint against the clock as the targeted business tries its best to contain the damage and cleanup the virus and to restore enterprise-critical activity. Since ransomware takes time to replicate, assaults are often sprung during nights and weekends, when attacks may take longer to identify. This compounds the difficulty of promptly assembling and orchestrating a capable mitigation team.
Progent has a range of services for protecting organizations from ransomware penetrations. Among these are user education to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus installation of the latest generation security appliances with AI technology from SentinelOne to detect and extinguish zero-day threats automatically. Progent in addition provides the services of seasoned ransomware recovery engineers with the track record and commitment to re-deploy a compromised system as urgently as possible.
Progent's Ransomware Recovery Help
Following a ransomware attack, paying the ransom in cryptocurrency does not ensure that criminal gangs will return the keys to decipher any or all of your data. Kaspersky Labs estimated that seventeen percent of ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the average crypto-ransomware demands, which ZDNET averages to be around $13,000. The fallback is to piece back together the key components of your IT environment. Without access to full data backups, this requires a wide complement of skills, top notch project management, and the ability to work non-stop until the recovery project is complete.
For two decades, Progent has offered expert Information Technology services for companies in Anaheim and across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained advanced industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of experience affords Progent the capability to knowledgably understand critical systems and integrate the remaining components of your network system after a crypto-ransomware event and assemble them into a functioning network.
Progent's security team uses powerful project management tools to coordinate the sophisticated restoration process. Progent understands the urgency of working swiftly and in unison with a customer's management and Information Technology team members to prioritize tasks and to get essential applications back on-line as fast as humanly possible.
Customer Story: A Successful Crypto-Ransomware Virus Recovery
A business engaged Progent after their organization was taken over by Ryuk ransomware virus. Ryuk is thought to have been created by Northern Korean state sponsored cybercriminals, suspected of adopting strategies leaked from the United States National Security Agency. Ryuk targets specific businesses with little room for operational disruption and is among the most profitable instances of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer based in the Chicago metro area and has about 500 staff members. The Ryuk penetration had paralyzed all business operations and manufacturing capabilities. Most of the client's backups had been on-line at the beginning of the attack and were eventually encrypted. The client considered paying the ransom demand (more than $200,000) and praying for good luck, but in the end made the decision to use Progent.
Progent worked with the customer to quickly understand and prioritize the most important systems that had to be addressed in order to restart departmental operations:
- Active Directory
- Microsoft Exchange
- Financials/MRP
Within 2 days, Progent was able to rebuild Windows Active Directory to its pre-attack state. Progent then performed setup and storage recovery of key servers. All Exchange Server ties and attributes were usable, which accelerated the restore of Exchange. Progent was also able to find intact OST data files (Microsoft Outlook Off-Line Data Files) on user desktop computers and laptops in order to recover mail messages. A recent offline backup of the businesses financials/MRP systems made it possible to recover these required services back online. Although a lot of work was left to recover fully from the Ryuk event, the most important services were restored quickly:
Over the next month important milestones in the recovery project were made in tight cooperation between Progent consultants and the customer:
- In-house web sites were restored with no loss of information.
- The MailStore Server containing more than four million archived emails was brought online and accessible to users.
- CRM/Orders/Invoices/AP/AR/Inventory Control modules were completely operational.
- A new Palo Alto Networks 850 security appliance was set up.
- Nearly all of the user desktops and notebooks were operational.
Conclusion
A possible business extinction catastrophe was averted with results-oriented professionals, a wide range of IT skills, and tight collaboration. Although in hindsight the ransomware attack described here could have been disabled with modern security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and appropriate security procedures for data protection and keeping systems up to date with security patches, the reality is that state-sponsored cybercriminals from Russia, China and elsewhere are tireless and will continue. If you do fall victim to a ransomware incursion, remember that Progent's team of professionals has a proven track record in ransomware virus defense, mitigation, and file restoration.
To review or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Available from Progent
Progent can provide companies in Anaheim a portfolio of remote monitoring and security assessment services designed to assist you to minimize your vulnerability to ransomware. These services incorporate next-generation artificial intelligence technology to detect new strains of crypto-ransomware that can escape detection by legacy signature-based security solutions.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend physical and virtual endpoints against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering. - ProSight Data Protection Services: Managed Backup and Disaster Recovery Services
Progent has partnered with leading backup/restore software companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and fast recovery of vital files, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight DPS product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting. - ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service. - Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. Progent ASM services protect local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ransomware protection and cleanup services. - Progent's Outsourced/Shared Call Desk: Call Center Managed Services
Progent's Help Desk services permit your IT team to offload Help Desk services to Progent or divide responsibilities for Help Desk services seamlessly between your internal support group and Progent's extensive roster of certified IT service engineers and subject matter experts. Progent's Co-managed Service Desk provides a smooth supplement to your internal support team. Client interaction with the Service Desk, delivery of support, escalation, ticket generation and updates, performance measurement, and maintenance of the support database are cohesive whether incidents are resolved by your in-house network support staff, by Progent's team, or a mix of the two. Read more about Progent's outsourced/co-managed Service Center services. - Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services. - ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are via a device that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services. - ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth management reporting tools created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
An index of content::
DopplePaymer ransomware protection and recovery Consultancy
MongoLock ransomware protection and recovery Professionals
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology from SentinelOne to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.
Setup and Support SCDPM 2012 Backup and Recovery
Top SCDPM 2012 Integration Services
Progent's Microsoft-certified consultants offer online or in-person support to assist organizations of any size to plan, deploy, manage, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older releases of SCDPM or from another backup system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent can provide occasional support for resolving especially challenging issues, or comprehensive project management services. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Engineers Email Black Lists
Consulting Services Email Image Spam Protection
Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.
24/7 Microsoft SQL 2008 Server Online Consulting
24/7/365 Microsoft SQL 2008 Server Configuration
Microsoft SQL Server 2008 offers powerful, familiar tools to IT professionals as well as to network users, lessening the difficulty of creating, integrating, managing, and using company information and analytical programs on platforms ranging from handheld devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2008 require a network consulting firm with real-world expertise and wide knowledge in planning and deploying data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
CIO IT Consultant
CIO IT Consultant
Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy appropriate technology to enhance business operations so they match better with your business goals. Your company can develop and implement a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer.
MSP360 Server Backup Consultants
MSP360 SQL Backup IT Consulting
Progent can assist you to create, deploy and debug a backup solution based on MSP360 technology. MSP360 offers file/folder or image-based backup/restore for virtual machines and physical machines, works with all leading public clouds, and permits businesses to build a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss caused by human miscues, computer glitches, ill-intentioned insiders, and external attacks like ransomware.
wireless controller Technical Support Services
Consulting Flex Series Wireless Controller
Cisco's Catalyst line of Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and management of wireless APs, tuning wireless throughput by reducing the effect of RF congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening security by detecting threats and analyzing network traffic according to user type and location. Progent can help your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern wireless controller solutions.
24x7 Wireless On-site Technical Support
24-Hour Microsoft Activesync Onsite Technical Support
Progent's professionals offer expertise in multiple disciplines related to mobile networking including network topology, Activesync, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's Microsoft certified experts can save your organization work and money by using their wireless experience to show you how to select and configure wireless access solutions that make sense for your company. Progent can also tune your network infrastructure so that wireless data devices perform better.
Microsoft Windows Server 2008 R2 Technology Professional
Windows Server 2008 Active Directory Configuration
Windows Server 2008 represents a major advance in making information systems more protected and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide an improved environment for web hosting and development. Progent can help your business get the most from the enhancements built into Microsoft Windows Server 2008 by delivering certified consulting, technical support, training, temporary staffing, network monitoring, and security engineering services.
After Hours Apple Mac IT Consulting
Apple iCloud IT Services
Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can help clients to migrate to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also assist your business with iPhone integration and iPad management, or moving to Apple's iCloud. For computer networks built exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of planning, configuring and supporting a network environment that is reliable, secure, efficient and aligned with your company's business goals.
Consulting Services ransomware cryptoworm recovery
Spora ransomware recovery Professionals
Progent's experienced ransomware recovery consultants can assist your business to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Microsoft Exchange and Outlook Security Consulting Firm
Urgent CCIE Expert Certified Small Office Server Support Email Security and Virus Protection
Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and integrated email/telephony solutions for companies. Progent offers affordable Microsoft Exchange Server consulting services to strengthen email security and virus protection, provide high availability email, and facilitate remote and mobile email access. Progent's Microsoft Exchange help and support offerings can aid you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT system or outdated Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.
Support and Help SCSM 2016
Technical Consultant System Center 2016 and Exchange Integration
Small to mid-sized businesses can now enjoy all the benefits of Operations Manager 2007 and also have quick access to Progent's Microsoft Premier network consulting experts. With Progent's economically priced network service packages, small and midsize organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide small company information systems enterprise-class availability, protection, and productivity.
Juniper SSG320M Router Security Contractors
24-Hour Juniper SSG140 Router Cybersecurity Team
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
ransomware cryptoworm recovery Professional
Consultant Services ransomware system rebuild
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
24x7x365 Check Point Network Intrusion Penetration Testing
Security Auditing Security Services
For small and midsize organizations, network security and information assurance and regulatory compliance can be too complex to master but too risky to overlook. The largest biggest institutions have been breached, and the top cloud service providers have occasionally been knocked out. It seems as though there's no place to run. Progent has made it economical for small and midsize businesses to implement critical security projects successfully by offering the advantage of billed time to the closest minute with no minimum billing for remote help. You can have access to a world-class computer expert to provide precisely the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of network security including security assessments, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and creating a comprehensive security plan.
24-7 QTS/Herakles Internet Data Center Engineer
QTS Data Center Sacramento Technology Professional
The QTS (formerly Herakles) Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation facility or if your company is planning on migrating your main or offsite backup equipment to Herakles/QTS, Progent can provide a range of affordable consulting services that include colocation relocation, equipment installation and updates, infrastructure improvements, comprehensive project management services, virtual server configuration, remote monitoring, automated network management, application development, business continuity planning, data security evaluation, and the use of the Progent Test Lab.
Top Ranked QTS Sacramento Data Center Specialists
Remote Engineer QTS Internet Data Center
The QTS (formerly Herakles) Colocation Center is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation facility or if you are planning on migrating your main or disaster recovery system to the Herakles data center, Progent can provide a range of cost-effective services including colocation relocation, equipment installation and updates, infrastructure optimization, project management services, virtual server configuration, offsite monitoring, automated system management, application development, disaster recovery planning and testing, data security assessment, and the use of the Progent Test Lab.
Microsoft Certified Partner SQL Server Management Studio Network Consultants
SQL Server 2016 AlwaysOn Availability Groups Remote Support
Microsoft SQL Server 2016 offers major improvements in performance, capacity, security and compliance, high-availability, mobile computing support, plus integrated business intelligence. New features include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Jason integration, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to help organizations of all sizes to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Word Web App Consultant
Best Specialists Word Web App
Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide range of affordable remote consulting services to help you to maintain your current Microsoft Office Word environment or help you to upgrade to a newer version of Office Word. Services offered by Progent's experts include VBA programming, isolating and resolving compatibility problems between various releases of Office Word, interfacing Office Word with different Microsoft Office apps like Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet integration, and online training classes customized for your special requirements.
Network Engineers Part Time Jobs
Cisco Consultant Job Opportunity
Progent wants to hire fulltime, solutions-oriented Microsoft accredited engineers with MCSE certification; Cisco certified network consultants with Cisco CCNP or CCIE certification; security professionals who have CISSP or CISM or equivalent security credentials; and high-end system architecture consultants with experience in mobile access, wireless connectivity, high uptime, business continuity, data preservation, and server virtualization. Progent also is hiring employees to work on our team of desktop service technicians and off-site support professionals. In addition, Progent is hiring talented managers who can operate productively in Progent's fast-paced, virtual office environment.
IT Services Exchange 2000 Server
24 Hour Exchange 2000 Server Network Engineer
Progent is one of the most experienced network consulting firms for integrating email systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full benefits of Exchange Server 2000 under common situations including upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Citrix VM desktops Support and Help
XenDesktop IT Consulting
For Windows desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop environment that improves the business impact of your information system; configure XenDesktop software with your servers, end-user computers, and printers; upgrade your older virtual desktop software to the latest versions of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to best practices to maintain your XenDesktop solution effectively.
Microsoft Windows 2003 Online Consulting
Windows Server 2003 Consult
Progent's certified Windows 2003 Server consultants can provide computer support and expert consulting services for the entire line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Windows Server 2003 migration, integration, update, and support services include network design, installation, project management, on-premises and remote network support and repair, Call Center services, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
wi-fi controller Support Services
8540 wireless controller Technical Support Services
Cisco's Catalyst wireless controllers streamline the administration of wireless LANs by unifying the configuration and management of Wi-Fi access points, optimizing Wi-Fi throughput by reducing the effect of RF congestion, improving wireless uptime with fast failover, and strengthening security by identifying cyber threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's latest wireless controller solutions.
Colocation Facility Technical Support
Colocation Facility On-site Technical Support
Colocation sites allow companies to share world-class data centers for hosting network hardware that supports mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your company with all facets of your colocation strategy such as selecting and moving to a colo site, designing network architecture, specifying hardware, on-premises and on-line maintenance, setting up remote network management, and training your support personnel.
Windows Server Essentials Disaster Recovery Specialists
Professionals Windows Server Essentials Upgrade
Progent's Microsoft-certified consultants offer cost-effective remote consulting and troubleshooting services for Windows Server Essentials. Progent offers comprehensive project management to help you plan and carry out an efficient migration from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.
24 Hour Dynamics GP Power BI Remote Technical Support
Microsoft Dynamics GP Troubleshooting
Progent can show you how to plan and execute a smooth migration to Dynamics GP/Great Plains so that you preserve your information, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office support, and reduce productivity interruption by designing and executing a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized business applications and eCommerce solutions that integrate transparently with Dynamics GP.
Development Firms DotNET Framework
.NET Visual Studio Development Firm
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development system and are able to create or modernize .NET apps rapidly and affordably.
Microsoft Certified Partner Configuration SMS 2003 Upgrade
SMS Upgrade Specialists
Progent's Microsoft-certified experts provide small and mid-size businesses enterprise-class consulting support for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager 2007 is the new title for the change management platform formerly called Systems Management Server. Configuration Manager 2007 provides a variety of new features to Microsoft Systems Management Server including comprehensive automation, integrated Windows Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's certified consulting professionals can help you use SMS 2003 or Configuration Manager 2007 effectively for streamlined operating system and application software installation, security patch administration, application metering, and licensing compliance. Progent's engineers can also help you to move smoothly from Systems Management Server to System Center Configuration Manager 2007.
Open Now Online Consulting Cisco Virtual Private Network
VPN On-site Support
Cisco's security and offsite connection products for small organizations provide a complete range of manageable security solutions to help protect your local and remote network infrastructure. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that fit best with your business objectives.
Microsoft Solutions Framework Project Methodology IT Service Provider
Stabilizing Phase: Design Tuning Technical Support Firm
When performing IT tasks for enterprise clients, Progent follows a phased methodology based on specified milestones in order to meet financial, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design tuning, and professional deployment. All phases are documented to provide a comprehensive summary of technical services performed and to help in downstream system maintenance.
On-site Technical Support Help Desk Software Selection and Deployment
Help Desk Software Selection and Deployment Computer Consultant
The Help Desk service delivery model used by Progent offers small and midsize organizations an dependable alternative to reliance on freelance consultants by offering extensive expertise shared by multiple support teams, optional 24x7 availability of urgent assistance, fast escalation to appropriate experts for handling the most difficult issues, support consistency and reliability, quick follow-up enforced by veteran service managers, a variety of easy-to-use mechanisms for initiating support tasks, and a high level of process transparency enabled by ticket updates and available via a web-based portal.
Top Work at Home Cloud Integration Support and Setup
Remote Workforce Cloud Integration Remote Technical Support
Progent can assist small and mid-size organizations to provide their remote workforce with reliable access to cloud resources.
Project 2016 Programming Firms
Consultant Services Microsoft Project My Sites
Progent's Microsoft consultants can provide advanced support in deploying, operating and troubleshooting any edition of Project, Project Server, and Project Online and can deliver a broad range of cost-effective remote support services based on industry best practices to assist organizations of any size to get all the advantages of this leading project management solution. Consulting support available from Progent include system planning, software configuration and upgrades, strategies for safe collaboration among local and offsite users, network optimization, and customized online training classes.
24x7 Teleworker Conferencing Computer Engineer
Remote Workforce Video Conferencing IT Services
Progent can assist small and mid-size businesses to implement and debug conferencing solutions to allow their remote workforce to interact efficiently with colleagues and customers.
Microsoft Office System Computer Setup
Computer Network Consulting company Microsoft Office 2003
Progent's IT outsourcing services offer affordable computer support for small businesses. Whether it involves designing network architecture, setting up an internal Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or building a web-based business application, outsourcing your IT technical services can contain expenses and minimize uncertainties, allowing IT support expenses to grow in a more moderate and manageable manner than is feasible by assembling a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust system foundation for your vital applications powered by Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
SCDPM 2012 and Azure Professionals
SCDPM 2012 Planning Professionals
Progent's Microsoft-certified consultants can provide online or onsite expertise to help organizations of any size to plan, implement, administer, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from earlier versions of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for resolving especially stubborn problems, or full project management support. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.
Consulting Services ProSight ECHO Data Backup and Restore Services
ProSight ECHO Hybrid Cloud Data Backup Services Online Support Services
ProSight Data Protection Services ECHO offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information.
Monitoring and Reporting On-site Support
Operations Manager Remote Support Services
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, enhancing and troubleshooting System Center Operations Manager solutions and offer companies of all sizes expert online or onsite consulting support for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and both Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious issues detected by System Center 2012 Operations Manager.
Information Technology Consulting wireless controller
prime infrastructure Consultants
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi APs, optimizing wireless performance by reducing the effect of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and hardening security by identifying threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's latest Wi-Fi controller solutions.
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