Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are typically launched on weekends and at night, when support staff are likely to take longer to recognize a breach and are least able to mount a rapid and coordinated defense. The more lateral progress ransomware can make within a target's network, the longer it takes to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist organizations in the Anaheim metro area to locate and quarantine breached servers and endpoints and protect undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Anaheim
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available system restores. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and effectively sets the datacenter back to square one. Threat Actors, the hackers responsible for ransomware attack, demand a settlement payment in exchange for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra payment for not posting this information on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can be a big issue according to the nature of the stolen information.

The restoration process subsequent to ransomware penetration involves several crucial phases, the majority of which can proceed concurrently if the response workgroup has enough members with the required skill sets.

  • Containment: This urgent initial response requires arresting the lateral progress of the attack across your network. The more time a ransomware assault is allowed to go unchecked, the more complex and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities include cutting off infected endpoints from the network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable level of capability with the least downtime. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and line-of-business apps, network topology, and secure remote access. Progent's ransomware recovery team uses advanced workgroup platforms to organize the complex restoration process. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's managers and network support staff to prioritize tasks and to get vital services on line again as quickly as possible.
  • Data recovery: The work necessary to restore files damaged by a ransomware assault depends on the state of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware assaults can destroy critical databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were not connected at the time of the ransomware attack.
  • Implementing modern AV/ransomware protection: Progent's ProSight Active Security Monitoring gives small and medium-sized companies the advantages of the same anti-virus technology implemented by some of the world's largest corporations including Netflix, Visa, and NASDAQ. By providing in-line malware blocking, classification, mitigation, repair and analysis in one integrated platform, ProSight ASM reduces TCO, streamlines management, and expedites operational continuity. The next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering regulations; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryptor tool; troubleshooting decryption problems; building a pristine environment; mapping and connecting datastores to reflect precisely their pre-encryption state; and reprovisioning computers and services.
  • Forensics: This process involves discovering the ransomware assault's storyline throughout the network from beginning to end. This history of how a ransomware assault progressed within the network assists your IT staff to assess the damage and highlights shortcomings in security policies or processes that should be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is commonly assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is vital that other key recovery processes like business resumption are pursued in parallel. Progent maintains an extensive roster of information technology and security experts with the skills required to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and consolidate the surviving parts of your network after a ransomware intrusion and rebuild them rapidly into an operational system. Progent has worked with leading insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Anaheim
For ransomware recovery consulting in the Anaheim area, call Progent at 800-462-8800 or see Contact Progent.



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