Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel may be slower to recognize a breach and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to make inside a target's network, the more time it takes to recover basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses in the Anaheim metro area to locate and quarantine breached devices and guard clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Available in Anaheim
Modern variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any accessible backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee for the decryption tools required to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an additional payment for not posting this data or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The recovery work subsequent to ransomware attack involves several distinct stages, most of which can be performed in parallel if the response team has a sufficient number of people with the required skill sets.

  • Containment: This urgent first step involves blocking the sideways progress of ransomware across your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Quarantine activities include isolating infected endpoint devices from the network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the network to a minimal acceptable level of functionality with the least delay. This effort is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and safe endpoint access. Progent's recovery team uses advanced workgroup tools to coordinate the complex restoration process. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and network support group to prioritize activity and to put essential services on line again as fast as feasible.
  • Data recovery: The work required to recover files damaged by a ransomware attack varies according to the state of the systems, how many files are affected, and what recovery methods are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For example, non-encrypted OST files may exist on employees' desktop computers and laptops that were not connected during the ransomware attack.
  • Implementing modern AV/ransomware defense: Progent's ProSight ASM gives small and mid-sized businesses the advantages of the identical anti-virus tools deployed by some of the world's largest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, recovery and forensics in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and operating the decryptor utility; debugging failed files; creating a clean environment; remapping and reconnecting datastores to match precisely their pre-encryption state; and recovering machines and services.
  • Forensics: This process involves discovering the ransomware assault's storyline across the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps you to assess the impact and uncovers weaknesses in rules or work habits that should be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is usually given a high priority by the insurance provider. Since forensics can take time, it is vital that other important activities such as business continuity are pursued in parallel. Progent maintains a large team of information technology and data security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning application software. This scope of skills allows Progent to identify and integrate the surviving pieces of your network after a ransomware attack and rebuild them quickly into a viable system. Progent has worked with top cyber insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Anaheim
For ransomware system restoration consulting services in the Anaheim area, phone Progent at 800-993-9400 or go to Contact Progent.



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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks.

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    Progent's Intune consultants can help your organization to understand the strategic value of adopting Intune for managing your web-facing mobile devices including notebooks, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help you to define policies, plan and deploy test systems to evaluate the benefits of Intune for your network, deploy Intune throughout your enterprise, combine Intune with SCCM for unified change management, and provide ongoing support for your Microsoft Intune solution.

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    Progent wants to find fulltime, solutions-driven Microsoft certified engineers with MCSE credentials; Cisco accredited system consultants who have Cisco CCDP or CCIE certification; security consultants who have CISSP or CISM or equivalent security certification; and high-end system design experts with experience in mobile solutions, wireless networking, high availability, workplace recovery, information preservation, and VMware. Progent also is hiring employees to work on Progent's staff of help desk service specialists and remote troubleshooting professionals. Also, Progent is looking for experienced managers able to perform effectively in Progent's fast-paced, virtual office environment.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers major enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.

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    Office 365 is Microsoft's growing suite of client productivity programs and cloud-hosted services available on a subscription basis. Office 365 programs and cloud services are available in a variety of product bundles targeted at customers from individuals and households to enterprises. Progent can provide quick and easy online access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist your business to evaluate the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 so you realize top business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.

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    Progent's consultants offer Mac users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and email expertise, network protection services, and custom training. Progent can help businesses to migrate to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad management, or migrating to Apple's iCloud. For computer environments built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, configuring and maintaining a network infrastructure that is reliable, safe, efficient and able to achieve your organization's objectives.

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    Microsoft Office for Mac allows Mac users to run the world's most familiar office productivity programs. Progent's Apple-certified Mac consultants can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows platforms so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which intentionally restrict collaboration between Apple Mac and Windows systems.

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