Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support personnel may be slower to become aware of a break-in and are less able to organize a rapid and forceful response. The more lateral progress ransomware can manage inside a target's network, the longer it will require to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to complete the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can help businesses in the Anaheim metro area to locate and quarantine breached devices and protect undamaged assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Anaheim
Current strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryption tools required to recover scrambled data. Ransomware assaults also try to exfiltrate files and hackers require an extra payment for not publishing this data or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a major issue depending on the sensitivity of the stolen data.

The recovery work subsequent to ransomware attack has several distinct stages, most of which can proceed in parallel if the recovery team has a sufficient number of people with the required experience.

  • Containment: This time-critical initial step involves blocking the sideways progress of the attack within your network. The longer a ransomware attack is allowed to run unchecked, the more complex and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include isolating infected endpoints from the network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic acceptable level of capability with the least downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complex restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and network support staff to prioritize activity and to put vital resources back online as quickly as possible.
  • Data restoration: The effort required to recover files impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and what restore techniques are required. Ransomware attacks can destroy critical databases which, if not properly shut down, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to find clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were not connected during the assault.
  • Deploying modern AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same AV tools deployed by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, repair and analysis in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the insurance carrier, if there is one. Activities include determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption condition; and recovering computers and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps you to evaluate the impact and highlights vulnerabilities in rules or processes that need to be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is typically assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other key recovery processes such as operational resumption are performed concurrently. Progent maintains an extensive team of IT and data security experts with the knowledge and experience needed to carry out the work of containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This scope of expertise allows Progent to identify and integrate the undamaged parts of your IT environment after a ransomware attack and rebuild them quickly into a viable network. Progent has worked with top cyber insurance carriers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Anaheim
For ransomware system recovery expertise in the Anaheim metro area, call Progent at 800-462-8800 or visit Contact Progent.



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