Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Anaheim
Progent's consulting services for network service firms in Anaheim California allows your company to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your in-house IT support group. This can put you on the fast track to add to your client base, close gaps in your service catalog, satisfy your customers, and improve your profits.
Progent's roster of network experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have worked as seamless extensions to the IT staffs of some of the country's largest IT service firms. Progent's range of expertise allows you to widen the scope of your IT service business, and Progent's transparency lets you strengthen and preserve your company's brand.
Progent is a network support company with 20 years of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent computer services company in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but difficult to configure and manage. Smaller IT support organizations seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to keep their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technical issues your business can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT service companies include:
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service organizations allows you to become a single source for virtually all IT expertise your customers may need. You can build your staff and strategic IT skills steadily without being forced to turn down opportunities due to a gap in in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Anaheim, California Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Anaheim, California companies a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service providers include:
Find Out More Details About Progent's Consulting Support for Network Service Organizations in Anaheim, California To learn additional details about Progent's reseller program for network service firms in Anaheim, California, call 1-800-993-9400 or visit Contact Progent.