Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Anaheim
ProgentProgent's consulting services for network service organizations in Anaheim California allows your company to provide your clients Progent's consulting and Help Desk support under your brand as a transparent extension of your in-house IT support group. This can put you on the fast track to grow your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's nationwide team of network experts, PC integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as transparent supplements to the IT groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to broaden the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting firm with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your direction to provide your clients consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT support firms do not have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms a practical way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is offered throughout the US at additional cost.
  • You keep full control of your customers and billing.
  • Your customers submit incident reports via your own branded Internet portal, an 800 number, or by sending an email to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to become a sole point of contact for practically all IT expertise your clients may need. You can grow your team and core IT skills at your own pace without being forced to decline opportunities owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, under your coordination, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced documentation system to make sure all services performed are fully documented. This makes it easy for support group to shift service responsibilities to in-house personnel when you have sufficient staff and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely accept additional opportunities outside your core fields of expertise and open new geographies without assuming the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier support in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support from Call Center services to advanced consulting. Efficient remote service saves money while delivering fast solutions.
  • Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Anaheim, California Companies
Progent's seasoned roster of certified consultants can deliver Anaheim, California businesses a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service firms include:

Find Out More About Progent's Consulting Program for IT Service Firms in Anaheim, California
For additional details about Progent's reseller support for network service organizations in Anaheim, California, call 1-800-993-9400 or see Contact Progent.