Anaheim Consulting Expertise for Computer Support Organizations
Transparent Temporary Support Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Anaheim
Progent's consulting services for network service firms in Anaheim California enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular IT services team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.
Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have worked as seamless supplements to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT support practice, and Progent's transparency lets you elevate and preserve your company's brand.
Progent is an IT consulting company with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent bills you directly and performs under your direction to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their own branding while delivering their clients responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour SLA to commence work during normal business hours.
- Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional on-premises support in larger metros is offered across the country at additional cost.
- You have complete control of your clients and invoicing.
- Your clients submit requests using your branded Internet portal, an 800 phone number, or by sending an email to your specified mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows you to act as a single point of contact for virtually all IT expertise your clients may need. You can build your staff and strategic IT skills at your own pace without having to decline new business due to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal support team, under your coordination, and bills you rather than your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Service Reporting: Progent uses an enterprise-class service reporting system to make sure all IT services delivered are thoroughly described. This enables your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient staff and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and affordably take on more opportunities outside your core fields of expertise and open additional geographies without exposure to the risks involved with increasing your head count too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more customers under your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a broad array of technologies and can be a reliable resource for expanding your IT support business.
- Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
- Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
- Remote Support Professionals: For 20 years, Progent has provided online IT support ranging from Call Center support to high-level consulting. Efficient remote support saves money and produces fast solutions.
- Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Anaheim, California Companies
Progent's nationwide roster of certified consultants and technical experts can provide Anaheim, California businesses a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Remote Network Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Penetration Testing with NodeZero
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtualization Management
- Fast, Low-cost .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- BYOD Management
- iPhone Support
- Android Phone Management
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Predictive and On-premises Assessments
Learn More About Progent's Reseller Support for IT Service Firms in Anaheim, California For additional details about Progent's consulting support for IT service organizations in Anaheim, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Consulting for IT Service Firms Computer Consulting
Support Services Consulting Support for Network Service Firms
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts while retaining your own brand as a seamless arm of your IT consulting staff.
Ryuk ransomware hot line Professionals
ransomware data restore Consulting
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to halt the spread of an ongoing ransomware breach. Call 800-462-8800
Remote Microsoft Expert SCVMM 2016 Storage Replica Technology Consulting Services
Support and Integration SCVMM 2016 and Windows Server 2016
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is intended to offer a centralized solution for deploying and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist organizations of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate smoothly from older releases of VMM, develop processes for building and deploying virtual machines and hosts, design high-availability scale-out clusters, integrate your private cloud resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential business benefits of new capabilities like Storage Replica and Shielded VMs. Progent's certified virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi support.
Onsite Technical Support Office SharePoint Server 2007
Office SharePoint Server 2007 Specialists
Progent's Microsoft-certified experts can help you evaluate the economic case for deploying SharePoint Server 2007, advise you on the most appropriate edition of SharePoint Server for your application, provide configuration and deployment expertise, help you to set up MS SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and custom application programs to work with SharePoint Portal Server 2007, develop a company-wide security plan that incorporates portal solutions, and deliver troubleshooting and Help Desk services.
Firepower Services Technology Consulting
ASA Firewalls with Firepower IT Consulting
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and include unified control of modern cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network environments that include local offices, data centers, and cloud resources.
Server Monitoring Remote Troubleshooting
Microsoft Operations Manager Technical Support
Remote 24x7 network monitoring, automated alarms, and actionable reports are crucial to preserving the health of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can get a level of protection that was previously reserved for large enterprises. Progent offers several RMM options available as low-cost services created to assist you to identify and fix a most IT network problems before they can disrupt your business.
IT Consultants Windows SharePoint 2007 Services
Office SharePoint Server 2007 Network Consulting
Progent's Microsoft-certified experts offer companies of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for efficiently coordinating people, teams and information. SharePoint provides a common spot for your workers or clients to connect to, manage, share and interact with useful information, files, and applications and to communicate with one another. SharePoint enables quicker and better decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the information they've developed in a way that makes data easy to locate, download and re-use. Progent's SharePoint experts can assist your organization to maintain your current SharePoint environment or upgrade to the latest release of SharePoint.
Immediate Fortinet Security Consultants
Information Security Technology Consulting Services
For smaller organizations, computer security and information assurance and compliance can be excessively complicated to master yet too dangerous to ignore. The world's biggest enterprises have been breached, and the leading cloud service providers have occasionally been knocked out. It looks as though there's no place to hide. Progent makes it economical for smaller organizations to carry out critical security projects effectively by providing the advantage of billable time to the nearest minute without any minimum billing for online support. This means you can have access to a seasoned information expert to deliver just the knowledge you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any aspect of system security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and creating a complete security strategy.
Virtualization Engineer
Virtualization Consultancy
With virtual servers, companies are able to run many virtual servers on a single actual server. Virtualization technology allows companies to gain all the advantages of server segmentation, but without the costs associated with purchasing extra server hardware. Virtual servers are also the critical technology behind private clouds, which offer major benefits including reducing the costs of capital equipment, facilities, and administration while improving information protection, network availability, and disaster recovery. Other useful server management options include server monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can assist you in all aspects of server consolidation and management to allow your company to contain expenses and save time.
Recruit Cisco Consultant Telecommuter Jobs
Cisco CCDP Freelancing Jobs
Progent is seeking to hire fulltime, solutions-driven Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco certified system consultants with Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISM or equivalent security certification; and high-end network architecture experts with a background in mobile access, wireless networking, fault tolerance, disaster recovery, information preservation, and virtual servers. Progent also seeks employees to join our staff of helpdesk support technicians and off-site support professionals. In addition, Progent is looking for talented managers who can operate productively in Progent's fast-paced, virtual office environment.
Dynamics GP Modifier Consulting Services
Services Dynamics GP BizTalk Adapter
Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can help you create reports that allow you to track your business more effectively, transforming raw data into useful understanding of your business.
Microsoft and Cisco Certified CIO Support and Setup
Cisco Certified CIO Onsite Technical Support
Progent can supply small companies with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy sensible IT products to improve business processes so they align more closely with your business goals. Your business can develop and implement a well thought out IT strategy without incurring the cost of a full-time senior IT executive.
Full Service Outsourcing Consulting
Small Business IT Outsourcing Consultant
Progent can provide comprehensive remote support for all major technical areas common to small business information networks and offers a variety of strategic, on-demand services such as a part-time CIO to provide senior-level IT design and budgeting skills, a Call Center for help desk services, proactive remote monitoring, spam and email-borne virus filtering as a managed service, project management for major projects like site moves orOS upgrades, connectivity consultants for building and maintaining high-performance and robust infrastructure, certified security engineers to ensure data protection and regulatory compliance, disaster recovery specialists to help design business continuity strategies, and software developers to create, enhance, or troubleshoot business application programs.
24x7 Remote Wireless Site Survey Computer Consultants
Wireless Site Survey Remote Support
Progent's wireless site survey services assist you to plan, install and debug a Wi-Fi LAN customized for your facilities, providing your business a WLAN that has the coverage, performance, capacity, QoS, security, and roaming capability your company requires. Wi-Fi site survey services from Progent include online predictive modeling for planning a Wi-Fi LAN and onsite site survey services for confirming, optimizing, and debugging a functioning wireless LAN.
Online Technical Support Wave 2 wireless controller
Computer Engineer Wi-Fi 6 wireless controller
Cisco's Catalyst line of wireless controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of wireless APs, tuning Wi-Fi performance by reducing the impact of RF congestion, enhancing wireless availability with rapid failover, and hardening security by identifying cyber threats and analyzing traffic content based on user class and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage wireless networks of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth transition to Cisco's latest wireless controller technology.
Microsoft Windows 10 Consultancy
Services Microsoft Windows 10 Assessment and Deployment Kit
Progent's Windows consultants can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent's consultants include Return on Investment analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and management, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and users, and post-migration Call Center support services.
SMS Server Upgrade Support and Setup
Technical Support SMS Server Migration
Microsoft Systems Management Server offers extra functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs reduce the net operational costs of managing and configuring software by making it easier to install system images, control mobile computers, and operate management utilities. In addition to advising you about ways to save management expenses by installing SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT tasks that cover areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize cost and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can show you how to define efficient procedures and policies to manage handheld computers and intelligent portable communication devices so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security strategy that includes policies, processes and IT products to keep your IT computer system protected.
24-7 Email Encryption Key Management Services
ProSight Email Security Gateway Services
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
Top Google Cloud hybrid solutions Consulting Services
Enterprise hybrid cloud integration Specialists
Progent can assist your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical resources along with one or more public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
NinjaOne ProSight Remote Monitoring and Reporting Remote Support Services
NinjaOne Automated Desktop Monitoring Technical Support
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of vital devices that power your IT network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity.
Engineer Locky ransomware hot line
Ryuk ransomware hot line Engineer
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the progress of an ongoing ransomware attack. Call 800-462-8800
SCCM 2016 Troubleshooting Support
SCCM 2016 Peer Cache Specialist
System Center Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings management, inventories network assets, protects against company data leakage, provides network health reporting, enables safe self service, and offers a common point of control for administering mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can help you with any aspect of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid networks.
Consulting for IT Service Providers Help and Support
Consulting Support for Network Service Firms Integration Services
Progent's Support Program for IT Service Firms lets you use Progent's information technology engineers while retaining your own service brand as a transparent extension of your IT services team.
Consulting Service MSF
After Hours Computer Consultancy Services Microsoft Solutions Framework Project Methodology
When performing IT tasks for corporate clients, Progent follows a structured methodology driven by specified milestones in order to meet budgetary, scheduling and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and expert implementation. All facets are recorded to provide a detailed summary of IT services delivered and to assist in downstream system maintenance.
Immediate Mobile Laptop Network Support Consultants
Remote Desktop Security Consulting
Progent's remote access and wireless synchronization experts can assist your business to design and configure secure access solutions for remote desktop PCs, notebooks, and wireless handhelds so they work seamlessly with your IT network, enabling your business to optimize the productivity of your remote workforce.
Check Point NGTP Security Services Security Contractors
Check Point Newxt Ceneration Firewalls Cybersecurity Firms
Progent's Check Point Software firewall experts can help you design, deploy, and administer firewall solutions built around Check Point Software NGFW firewalls and Check Point's cloud-based security services. Progent can also help you support older Check Point firewall models or upgrade efficiently to Check Point's next-generation firewalls.
Top Rated Work from Home Data Protection IT Services
24x7 Teleworker Data Protection Remote Support
Progent can assist small and medium-size businesses to design, implement, verify and troubleshoot backup/recovery solutions needed to support remote workers.
24/7 Sodinokibi ransomware recovery Consultant
24x7x365 ransomware removal and restore Consulting Services
Progent's seasoned ransomware recovery consultants can assist your business to restore an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Urgent On-site Technical Support Small Business WAP150
Small Business WAP551 Online Help
Progent's Cisco-certified Wi-Fi technology consulting experts can help you to configure, manage, and debug Cisco Small Business 100/300/500 Wi-Fi APs.
Virus Removal Network Security Test
Security Evaluation Security Group
For smaller organizations, network security and information assurance and compliance can be excessively complex to master but too dangerous to ignore. The world's largest enterprises have been hacked, and the top cloud services have on occasion been knocked out. It seems like there's no place to hide. Progent has made it economical for small and midsize organizations to implement vital security tasks successfully by offering the benefit of billable time to the closest minute without any minimum charge for online help. This means you can have the help of a seasoned information consultant to deliver precisely the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any aspect of network security including security assessments, virus defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a complete security plan.
Internet Security and Acceleration Server 2006 IT Consultants
ISA 2006 Firewall Consultants
ISA 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing applications of any sized business against a wide variety of attacks. Progent's Microsoft Internet Security and Acceleration Server support professionals can show you how to design, rationalize, pilot, implement, configure and manage the any version of ISA Server 2006 on your network.
