Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Anaheim
ProgentProgent's consulting services for network service firms in Anaheim California enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular IT services team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have worked as seamless supplements to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT support practice, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is an IT consulting company with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent bills you directly and performs under your direction to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their own branding while delivering their clients responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop service team delivers Level 1 end user support with 1-hour SLA to commence work during normal business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in larger metros is offered across the country at additional cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit requests using your branded Internet portal, an 800 phone number, or by sending an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows you to act as a single point of contact for virtually all IT expertise your clients may need. You can build your staff and strategic IT skills at your own pace without having to decline new business due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support team, under your coordination, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class service reporting system to make sure all IT services delivered are thoroughly described. This enables your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and affordably take on more opportunities outside your core fields of expertise and open additional geographies without exposure to the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a broad array of technologies and can be a reliable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
  • Remote Support Professionals: For 20 years, Progent has provided online IT support ranging from Call Center support to high-level consulting. Efficient remote support saves money and produces fast solutions.
  • Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Anaheim, California Companies
Progent's nationwide roster of certified consultants and technical experts can provide Anaheim, California businesses a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Support for IT Service Firms in Anaheim, California
For additional details about Progent's consulting support for IT service organizations in Anaheim, California, call 1-800-993-9400 or see Contact Progent.