Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Anaheim
Progent's consulting support for network service organizations in Anaheim California allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent extension of your regular IT support group. These services can put you on the fast track to grow your revenue, expand your service offerings, satisfy your clients, and increase your profits.
Progent's roster of network engineers, PC support technicians, network admins, and cybersecurity consultants have acted as transparent extensions to the IT staffs of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you promote and preserve your branding.
Progent is a network consulting company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT support company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of world-class services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not just costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service companies seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an economical way to retain their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support workload, the range of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows you to become a single source for virtually all technical expertise your customers may require. You can build your staff and strategic IT skills steadily without having to decline new business due to a lack of in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Anaheim, California Companies
Progent's veteran team of certified consultants offers Anaheim, California businesses a broad array of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:
Find Out More About Progent's Consulting Support for Network Service Organizations in Anaheim, California For additional information about Progent's consulting program for IT service organizations in Anaheim, California, call 1-800-993-9400 or refer to Contact Progent.