Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Anaheim
ProgentProgentís consulting support for network service firms in Anaheim California allows you to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent augmentation of your regular IT support team. These services can help you grow your revenue, flesh out your service offerings, create happy customers, and increase your profits.

Progentís nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT admins, and data security consultants have worked as transparent supplements to the support staffs of some of the worldís largest IT service firms. Progentís range of technical knowledge allows you to widen the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer support company in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your clients of professional services. Progent bills your firm directly and performs under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not only costly to acquire and staff, but difficult to configure and manage. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT service firms a practical way to retain their custom branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your support workload, the range of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is available across the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers submit incident reports by means of your own branded web portal, a toll-free number, or by directing a request to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service organizations allows your support team to become a single source for practically all IT expertise your customers may need. You can grow your team and strategic in-house competencies steadily without being forced to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, under your direction, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer account assignments to internal personnel once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on additional jobs outside your main fields of excellence and serve additional territories without the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support provider by delivering more solutions to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a wide range of IT disciplines and can be a reliable resource for growing your IT support business.
  • Fast Problem Escalation: With a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to high-level consulting. Effective remote support saves money and produces fast solutions.
  • Major Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Anaheim, California Businesses
Progent's nationwide team of certified engineers can deliver Anaheim, California businesses a broad array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for Network Service Providers in Anaheim, California
To learn more information about Progent's reseller support for IT service organizations in Anaheim, California, call 1-800-993-9400 or refer to Contact Progent.