Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Anaheim
ProgentProgentís consulting services for network service organizations in Anaheim California enables your company to offer your clients Progent's consulting and Help Desk Call Center support with your company's brand as a seamless extension of your regular IT support group. This can put you on the fast track to grow your client base, expand your service portfolio, create happy customers, and improve your profits.

Progentís nationwide roster of network infrastructure engineers, desktop support technicians, IT admins, and cybersecurity professionals have worked as seamless extensions to the IT groups of some of the country's largest IT support businesses. Progentís breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progentís transparency helps you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service organizations features transparent resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your customers support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to an efficient service desk. But modern ticketing platforms are not only costly to acquire and staff, but also difficult to configure and maintain. Small or niche IT service companies do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms an economical way to keep their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your support volume, the range of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in larger metros is available throughout the country at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit requests by means of your custom branded Internet portal, a toll-free number, or by sending a message to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for practically all IT expertise your clients may need. You can build your team and core IT skills steadily without being forced to turn down new business owing to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service team, responding to your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced documentation platform to make sure all services performed are fully documented. This allows your IT support organization to shift account assignments to in-house consultants when you have enough staff and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can quickly and affordably accept additional jobs outside your core fields of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network service firm by delivering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to high-level consulting. Efficient online service saves money and produces fast solutions.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Anaheim, California Businesses
Progent's veteran roster of certified engineers offers Anaheim, California organizations a broad array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in Anaheim, California
For additional information about Progent's reseller support for IT service organizations in Anaheim, California, call 1-800-993-9400 or see Contact Progent.