Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Anaheim
ProgentProgent's consulting support for IT service firms in Anaheim California enables your company to provide your customers Progent's consulting expertise and Help Desk support with your brand as a seamless supplement to your in-house network services team. These services can help you grow your revenue, flesh out your service catalog, satisfy your clients, and improve your profits.

Progent's roster of network infrastructure experts, desktop support specialists, IT administrators, and data security professionals have worked as transparent expansions to the support groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to broaden the capabilities of your IT support business, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT consulting firm with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of professional IT services. Progent bills your firm directly and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Service for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service companies do not have the required resources. Progent's Call Center and ticketing program gives IT service organizations an economical way to retain their custom branding while delivering their customers responsive desktop support built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to increase your support volume, the range of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You keep full control of your clients and invoicing.
  • Your customers enter service requests using your branded Internet portal, an 800 number, or by directing an email to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows you to act as a sole point of contact for virtually all IT expertise your customers may require. You can grow your staff and core in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support group, responding to your coordination, and invoices you instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class service reporting platform to make sure all IT services performed are fully documented. This enables you to shift service responsibilities to internal personnel when you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and affordably take on additional jobs beyond your main areas of expertise and serve additional geographies without assuming the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT support firm by offering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide world-class support in a wide range of technologies and can be a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Satisfied: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk support to advanced consulting. Effective online support saves money while delivering quick results.
  • Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Anaheim, California Companies
Progent's nationwide roster of certified engineers can provide Anaheim, California businesses a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Anaheim, California
To learn more details about Progent's reseller program for IT service firms in Anaheim, California, call 1-800-993-9400 or visit Contact Progent.