Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Anaheim
ProgentProgent's consulting support for network service organizations in Anaheim California allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent extension of your regular IT support group. These services can put you on the fast track to grow your revenue, expand your service offerings, satisfy your clients, and increase your profits.

Progent's roster of network engineers, PC support technicians, network admins, and cybersecurity consultants have acted as transparent extensions to the IT staffs of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you promote and preserve your branding.

Progent is a network consulting company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT support company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of world-class services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not just costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service companies seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an economical way to retain their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support workload, the range of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metro areas is offered throughout the US at additional cost.
  • You retain full control of your customers and billing.
  • Your customers enter incident reports using your own branded Internet portal, a toll-free number, or by sending a request to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows you to become a single source for virtually all technical expertise your customers may require. You can build your staff and strategic IT skills steadily without having to decline new business due to a lack of in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your internal IT service team, responding to your coordination, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Reporting: Progent utilizes an advanced documentation platform to make sure all IT services performed are fully documented. This enables your IT support organization to transfer account assignments to in-house consultants once you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely accept more jobs beyond your core areas of expertise and open additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a reliable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Make Your Customers Happy: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Efficient remote service saves money while delivering quick results.
  • Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Anaheim, California Companies
Progent's veteran team of certified consultants offers Anaheim, California businesses a broad array of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Support for Network Service Organizations in Anaheim, California
For additional information about Progent's consulting program for IT service organizations in Anaheim, California, call 1-800-993-9400 or refer to Contact Progent.