Immediate Online Help for Anaheim California IT Networks
For businesses in Anaheim California, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network issues quickly. This lowers direct costs since service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe only for the services that you receive. In contrast to many online support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick repairs manage to end up as large bills. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to link to your company's environment remotely without breaching corporate security.
Progent's advanced technical support database system maintains detailed histories of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of assistance provided to every client by every engineer. This database of problems and repairs is stored as a conveniently retrievable internal database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts can find the most efficient resolutions in the least time.
Online services provided by Progent to customers in Anaheim California include:
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can provide computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of platform support including Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 11 system design and migration assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and validates an individual's networking skills at the master level. CCIEs know how to deal with the most stubborn issues encountered in network planning, deployment, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent value because their broad expertise allows them to solve problems quickly. In common instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of advanced on-line support technology to perform efficient, secure, and affordable analysis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's CCIEs can provide help for all of Cisco's industry-leading family of connectivity appliances by providing services such as:
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to recover quickly following a serious breach. Security consulting services offered by Progent include: thorough information security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of computer technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online help analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and rapid restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To find out more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of in-depth reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Anaheim Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of veteran information technology professionals provides your computer users in Anaheim California fast communication with a reliable support group with substantial background delivering telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's policy is to fix rather than simply annotate network problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Anaheim California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering possible issues before they expand into full-scale emergencies, remote monitoring can avoid stressful and expensive information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate multiple platforms.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Anaheim California, Progent's phone-based computer support engineers are ready to deliver effective and affordable system help the moment your organization requires it. More than 20 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Anaheim company works with a regular independent support technician or employs a full time IT staff that know how to deal with common computer problems, Progent's Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden network crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Organizations in Anaheim California
Progent's remote network troubleshooting services enable your Anaheim organization to enjoy the advantages of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most offices in Anaheim California, nearby network support providers, whether consisting of outside consultants or an internal maintenance staff, can deal with typical technical issues. However, serious problems sometimes strike when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support specialists provide an easy, quick, and affordable way to augment your regular resources and to pass on valuable information to improve your capability to handle future issues locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller businesses often depend on individual freelance service providers. While independent service people have smaller internal costs than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of fallback help may require your business to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Expansion
Businesses typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto a weak foundation. As a company grows, stability and expandability issues can hinder the success of the organization. These badly designed environments need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network architecture able to offer the stable foundation to meet critical business requirements and simplify future expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller companies need guidance and technical training to navigate through an ever more complex array of product options available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. Network support and product selling can lead to a situation where the recommended
solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, refined support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoft's leading server platforms with services that include Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.