Fast and Affordable Online Support for Anaheim California IT Networks
Immediate Remote Help for Anaheim NetworksFor companies located in Anaheim California, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve most network issues rapidly. This reduces direct expenses because solutions accumulate minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where quick fixes manage to turn into substantial invoices. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested processes that allow the highest level of efficiency for remote help and repair for information systems of all sizes. Progent's Technical Response Center can communicate with your company's system without compromising network security.

Progent's proven service reporting system stores extensive records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance provided to each Progent client by any consultant. This database of anomalies and resolutions is structured as a readily exploitable proprietary database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's online service experts can come up with the best resolutions in the least time.

Remote technical support services available from Progent to customers in Anaheim California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and fast restoration of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured application and give your password you are asked to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or enhancing your current organization, selecting or modifying Call Center application software to handle the unique requirements of your corporation, or providing temporary online personnel to supplement your existing Call Center group to handle high-demand scenarios such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned network consultants gives your computer users in Anaheim California immediate assistance from a reliable technical support group with substantial experience providing telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a major driver of company success, and Progent's target is to resolve and not merely report network issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Anaheim California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating looming issues before they expand into full-scale emergencies, proactive monitoring can avoid stressful and costly information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a variety of operating systems.
How Your Anaheim Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Anaheim California, Progent's online network support specialists can provide professional and affordable IT support whenever your business has to have it. Over two decades of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Anaheim company relies on a local independent support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progent's Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to address sudden network emergencies or particularly complicated integration problems.

Features of Progent's Remote Network Support for Anaheim California
Progent's online help, remote repair, system security expertise, and network management services give businesses in Anaheim California unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    With Catalyst switches for small and mid-size businesses, Cisco enables organizations to gain the full benefits of bringing smart traffic control to their IT infrastructures. Cisco's switching technology makes it possible to deploy capabilities to make your IT network highly robust to handle real-time needs, expandable to support growth, secure enough to protect confidential information, and designed for differentiating and managing all traffic to optimize system performance. Progent's Cisco certified engineers can help you select and integrate Cisco switches appropriate for your company. In addition, Progent's CISSP certified security consultants can help you create a comprehensive protection plan and configure Cisco switches so they powerfully enforce your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

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    Cisco's Meraki family of access and distribution switches are designed for sites that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer affordable online consulting to help you to design and deploy an efficient network architecture based on Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, define policies to maintain compliance, develop and validate a disaster preparedness strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a cohesive networking infrastructure.

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    Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2007 migration plan that minimizes productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-site upgrades, Progent has the experience to finish your move rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can assist organizations of any size to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks and can provide cost-effective online or onsite support to assist you to move efficiently to a modern unified communications environment that offers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.

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