Immediate Online Technical Support for Anaheim Information Networks
For organizations located in Anaheim or anywhere in the state of California, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to resolve most network issues quickly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves additionally with indirect costs by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs somehow end up as large bills. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes that ensure the highest degree of effectiveness for online consulting and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to access your company's computer system remotely without breaching system security.
Progent's advanced technical support reporting system keeps comprehensive histories for the support that Progent's customers have been provided. Progent's staff service personnel have access to the records of support rendered to each customer by every engineer. This database of problems and responses is organized as an easily exploitable internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions promptly.
Remote technical services available from Progent to customers in Anaheim and anywhere in the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 design, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to assist your company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and indicates a person's networking knowledge at the expert level. CCIEs can handle the most complex issues encountered in network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional value since their depth of expertise allows them to find solutions for problems rapidly. In common cases, less qualified engineers can wrestle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your network by means of sophisticated remote support tools to provide fast, secure, and economical diagnosis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking products. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs engineering support, Cisco wireless controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to clean up rapidly after a serious breach. Security support services available from Progent include: comprehensive information security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a wide range of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented methodology for solving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Anaheim Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who don't have the resources to create an in-house Help Desk Call Center but who need quick communication with a dependable Help Desk Call Center with professional phone support plus the ability to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless extension of your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult network issues, or be ready in those circumstances when your ordinary service providers are too busy.
Progent's Help Desk Call Center team of experienced information technology professionals provides your customers in Anaheim or anywhere in the state of California immediate communication with a reliable network service resource with years of background providing telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a key driver of company productivity, and Progent's intent is to fix instead of merely report technical issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Anaheim, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By detecting possible issues before they result in crashes, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a mix of platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Anaheim or anywhere in the state of California, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT help the moment your company needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Anaheim organization works with a local freelance consultant or maintains an in-house IT staff that can handle ordinary network problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to deal with unexpected network crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Offices in Anaheim
Progent's remote IT consulting services enable your Anaheim organization to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your local IT resources
For most offices in Anaheim or anywhere in California, nearby network service resources, whether made up of independent consultants or an internal IT staff, can resolve typical technical issues. However, major troubles sometimes strike when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call support professionals offer an easy, fast, and economical way to supplement your local resources and to convey useful knowledge to increase your capability to handle downstream problems locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller businesses commonly rely on independent freelance consultants. Although independent consultants have smaller internal costs than larger service firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup help may require your company to wait for help during an emergency. As your company expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to insure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Companies typically start with an IT architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such badly designed systems require proper analysis, smart strategic planning, and wide technical expertise to evolve to a system architecture able to offer the solid foundation to meet critical business demands and simplify downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses need advice and technical training to navigate through an ever more complicated array of product alternatives capable of accelerating business growth and improving productivity. They hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined support software, and familiarity with enterprise networking allow offices to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, at the front lines of IT service, performing a broad range of technical projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every customer. The discipline of detailing and archiving service records results in more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.