Fast and Affordable Online Technical Support for Anaheim California Computer Networks
For companies in Anaheim California, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network issues quickly. Efficient support lowers immediate costs since solutions accumulate minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical online support firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with situations where fast solutions somehow end up as substantial bills. Progent's skill at handling problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to link to your environment remotely without compromising corporate security.
Progent's powerful customer support database application maintains thorough documentation for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support provided to every client by every Progent engineer. This archive of anomalies and solutions is organized as a readily exploitable internal database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft open up other vast support databases and allow quick response from vendors' internal engineering staff with the result that Progent's remote consulting specialists can find optimal solutions quickly.
Online technical services provided by Progent to businesses in Anaheim California include:
Certified MS Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and validates an individual's technical skills at the expert level. Cisco-qualified CCIEs can resolve even the most complex problems occurring in network planning, integration, administration, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value because their broad experience enables them to resolve problems rapidly. In common instances, less experienced service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your network by means of the latest on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking devices. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help you to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised. If your Anaheim system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery experts can help your Anaheim business to rebuild a system breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of IT security experts bring the broad selection of skills necessary to rebuild all vital facets of a targeted system rapidly and with little loss of data. To find out more, visit Progent's ransomware removal and operational restoration experts.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate quickly following a serious breach. Security services available from Progent cover comprehensive information security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to cover a wide range of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid restoration of important files, apps, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time reporting plug-ins created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Anaheim Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center software products to meet the special demands of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center group during high-demand events like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology professionals provides your clients in Anaheim California rapid access to a dependable network service group with years of experience delivering phone consulting and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a significant contributor to business efficiency, and Progent's intent is to fix rather than simply report IT problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Anaheim California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive and automated. By detecting looming issues before they result in network outages, remote monitoring can head off disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by multiple operating systems.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Anaheim California, Progent's online network support specialists are ready to deliver expert and economical IT support the instant your company needs it. More than 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Anaheim company relies on a local freelance consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve sudden network emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Anaheim California
Progent's remote network troubleshooting services enable your Anaheim business to enjoy the advantages of immediate, expert network support without the cost of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Seamless remote extension of your on-site support resources
For most companies in Anaheim California, nearby network support resources, whether consisting of freelance consultants or an internal IT staff, can handle the majority of technical problems. On the other hand, IT crises might strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable way to supplement your local help and to transfer useful information to increase your capability to resolve future problems locally.
- Reduced Dependence on Freelance Consultants
For IT support, smaller organizations commonly rely on independent freelance consultants. While freelance consultants have less overhead than larger support firms and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your network remains up and running.
- Create a Scalable Basis for Seamless Growth
Organizations often start with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such badly built systems require proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a system infrastructure able to offer the solid foundation to handle vital business requirements and ease downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices require advice and technical training to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and improving efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, fine tuned support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the forefront of IT service, performing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.