Fast and Affordable Online Technical Support for Anaheim California Computer Networks
Immediate Online Support for Anaheim NetworksFor companies in Anaheim California, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network issues quickly. Efficient support lowers immediate costs since solutions accumulate minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical online support firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with situations where fast solutions somehow end up as substantial bills. Progent's skill at handling problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to link to your environment remotely without compromising corporate security.

Progent's powerful customer support database application maintains thorough documentation for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support provided to every client by every Progent engineer. This archive of anomalies and solutions is organized as a readily exploitable internal database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft open up other vast support databases and allow quick response from vendors' internal engineering staff with the result that Progent's remote consulting specialists can find optimal solutions quickly.

Online technical services provided by Progent to businesses in Anaheim California include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid restoration of important files, apps, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting plug-ins created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center software products to meet the special demands of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center group during high-demand events like software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center team of veteran information technology professionals provides your clients in Anaheim California rapid access to a dependable network service group with years of experience delivering phone consulting and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a significant contributor to business efficiency, and Progent's intent is to fix rather than simply report IT problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Anaheim California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive and automated. By detecting looming issues before they result in network outages, remote monitoring can head off disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by multiple operating systems.
How Your Anaheim Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Anaheim California, Progent's online network support specialists are ready to deliver expert and economical IT support the instant your company needs it. More than 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Anaheim company relies on a local freelance consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve sudden network emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Anaheim California
Progent's remote network troubleshooting services enable your Anaheim business to enjoy the advantages of immediate, expert network support without the cost of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most companies in Anaheim California, nearby network support resources, whether consisting of freelance consultants or an internal IT staff, can handle the majority of technical problems. On the other hand, IT crises might strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable way to supplement your local help and to transfer useful information to increase your capability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly rely on independent freelance consultants. While freelance consultants have less overhead than larger support firms and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations often start with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such badly built systems require proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a system infrastructure able to offer the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and improving efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, fine tuned support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the forefront of IT service, performing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity downtime, simplifies long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location migrations, Progent offers the background to complete your project quickly and economically. Progent's Exchange 2007 support, troubleshooting, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange Server 2007.

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    Progent can help your business to evaluate the wealth of subscription options offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.

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    Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in important areas such as multitenancy, flexible network infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consultants can help your company to take advantage of Hyper-V to install and maintain virtual servers to reduce network costs and enhance productivity.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant improvements in capacity, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.

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    Progent's consultants can provide budget-friendly remote consulting and technical support services for Windows Server Essentials. Progent offers comprehensive project management support so you can plan and execute an efficient move from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.

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    Microsoft Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software by making it simpler to install system images, control mobile devices, and run management tools. In addition to alerting you about ways to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks involving areas that Feature Packs are intended to streamline. Progent's migration and upgrade services can lower cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to define sensible procedures and standards to manage PDAs and smart mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to design a security strategy that incorporates standards, procedures and technologies to keep your IT computer system safe.

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    Progent can assist your business in all facets of your migration to Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.

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    Progent's experienced ransomware recovery experts can help your business to rebuild an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    If you are developing UNIX or Linux software in an environment that has Windows-based processors, PCs, and office applications, Progent offers comprehensive information technology outsourcing that frees you to focus on your area of strategic know-how without the continual hassle of maintaining your business network. By using automated server monitoring and by providing online and in-person support as your company needs it, Progent offers an economical alternative for maintaining an IT network that features high availability, security, and performance. Progent's Linux developer assistance services include comprehensive it outsourcing, virtual infrastructure, online and on-site service and troubleshooting, 24x7 monitoring, and Helpdesk outsourcing.

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    Progent's Microsoft-certified professionals have 20 years of background planning, installing, and maintaining email systems for clients in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to make sure that your email system offers protection, service continuity, easy connectivity for off-site and wireless users, time-saving administrative tools, and productive integration with telecommunications. Progent provides consulting and support services for Microsoft Exchange 2016, Microsoft Exchange 2013 Server, Exchange 2010 Server, Microsoft Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 2K Server. Progent can also help small or mid-size companies to migrate to Microsoft Exchange 2016 Server or Exchange 2013 Server.

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    Progent's Microsoft certified engineers can assist your company to test Microsoft Windows 7 to verify application compatibility and to check its performance and stability running with your applications. Progent's consultants can also help you to assess the potential strategic advantages of adopting Microsoft Windows 7. If Microsoft Windows 7 makes sense for your business strategy, Progent can help you to plan and carry out a smooth migration to Microsoft Windows 7 from a an older release of Windows.

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    Progent's Microsoft-certified consultants offer online and onsite consulting services for companies of any size to assess the benefits of upgrading to Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan a local, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Microsoft or Microsoft 365; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems like Cisco Video Interop Server. Progent's certified network security experts can assist you design and validate a security strategy for your Skype for Business solution that meets government and industry standards.

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    System Center 2016 provides major improvements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

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    Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Dynamics GP management reporting consultants can show you how to create reports that let you track your business more effectively, transforming raw information into valuable insights into your company and customers.

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    Progent's Citrix-certified experts can help your organization to evaluate the strategic value of the various editions of Essentials for Hyper-V, help you to use Citrix administration tools with your Microsoft Hyper-V network, and show you how to use Citrix Essentials to enhance the performance, uptime, flexibility, and fault tolerance of your virtual environment while reducing the cost of equipment and support and simplifying management tasks.

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    Progent's Microsoft-certified ISA Server consultants have extensive experience developing ISA Server-based security installations for information systems with multiple offices, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts can assist your small business in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your information protection requirements without overly restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it.

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    Progent's Microsoft-expert engineers can help your organization to update your application servers and/or workstations from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit processing, design an affordable upgrade strategy that reduces operational disruptions, and deliver inexpensive, professional remote help to aid you to install 64-bit operating systems and application software on your existing hardware.

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    Progent can assist you to understand the wealth of subscription options available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid networks that transparently integrate on-premises and cloud products and services.

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    Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer endorsement and are afforded the tightest working relationship with Microsoft. The understanding, skills, and dedication required to achieve the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your company better support for your information system.

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    Progent's Technical Response Center provides nationwide remote help for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service experts provide telephone support and remote secure computer access to isolate and resolve technical problems rapidly and affordably. The breadth of technical expertise represented by Progent's staff of nationwide service professionals allows Progent to escalate even the toughest problems to appropriate specialists as required.

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    Progent's Windows Server 2016 disaster recovery consultants can assist you to design a DR solution built around Microsoft's latest Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, planning or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent clients who lack sufficient in-house resources to assemble proper test systems, the lab reduces capital costs and technical risk and helps keep critical IT initiatives on schedule.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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