Immediate Online Technical Support for Anaheim IT Networks
For organizations located in Anaheim or anywhere in California, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve most network issues quickly. This lowers immediate costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized technologies and field-proven processes that ensure the highest level of efficiency for online consulting and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to connect to your company's system remotely without breaching network security.
Progent's proven customer support database application stores detailed documentation for the service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of all help delivered to each customer by every Progent consultant. This archive of anomalies and responses is organized as a readily accessible support database that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up additional vast support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online service experts can arrive at optimal resolutions quickly.
Remote support offered by Progent to businesses in Anaheim and throughout the state of California include:
Authorized Windows Experts
Progent's Microsoft-expert online service experts can deliver network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to help your business to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates a person's networking skills at the expert level. CCIEs know how to handle even the most complex problems surrounding network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. CCIEs offer exceptional value because their depth of expertise permits them to find solutions for problems rapidly. In typical cases, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your computer system using the latest on-line support technology in order to perform efficient, secure, and economical diagnosis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up rapidly following a damaging breach. Security consulting services available from Progent cover thorough information security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; building safe architectures for remote and mobile access; protecting your email system from spam and DHA attacks; and setting up 24x7 network monitoring.
Progent can provide advanced remote support services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide array of information technologies including network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Anaheim Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced network professionals offers your workers in Anaheim or anywhere in the state of California immediate communication with a reliable network service resource with extensive background providing phone consulting and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a crucial enabler of company performance, and Progent's policy is to solve instead of merely record network problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Anaheim, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so that your network support is proactive and automated. By spotting emerging issues before they evolve into network outages, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a mix of operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Anaheim or throughout the state of California, Progent's phone-based computer support engineers can deliver effective and economical IT help the moment your organization needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Anaheim business relies on a local independent support technician or employs a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the expertise to solve unexpected system crises or particularly complex integration problems.
Details of Progent's Remote Network Services for Anaheim
Progent's phone support, Internet-based repair, system security expertise, and system administration services give companies in Anaheim or throughout the state of California unparalleled leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Anaheim and is also ideal for networks in geographic areas of California that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for phone service and asks for no monthly retainer for services provided during normal business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists with skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support for specific business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Programming
By offering a full service centralized resource for network generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that address the specific requirements of your company.
- Advanced Online Access Tools
Secure online connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise require a costly personal visit. Cutting-edge online access tools and expert engineers combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-constrained offices whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, in the trenches of IT support, executing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to each client. The practice of detailing and archiving service activity results in more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.