Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.
Progent locations in Southern California
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast Online Technical Support for Anaheim Computer Systems
For businesses in Anaheim or anywhere in the state of California, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you actually get. Unlike many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions somehow turn into big invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that ensure the maximum level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your system without violating network security.
Progent's advanced technical support reporting system maintains detailed documentation of all service that Progent's clients have been provided. Progent's staff consultants have access to the records of support delivered to every Progent customer by every engineer. This archive of issues and repairs is structured as a conveniently exploitable proprietary database that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up other massive support databases and permit fast response from vendors' internal support staff so Progent's online consulting experts can determine the best resolutions in the least time.
Online services available from Progent to businesses in Anaheim and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates a person's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most difficult problems surrounding network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to resolve problems rapidly. In common instances, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your environment via state-of-the-art remote support technology to perform quick, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity devices by providing consulting services that include:
CISSP, ISSAP, and CISM Qualified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to clean up rapidly following a damaging breach. Security support services available from Progent cover in depth data security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert remote consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a wide range of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight series of network management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Anaheim Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the money or time to create an in-house Help Desk Call Center but who need quick communication with an effective Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult network problems, or be available in those circumstances when your ordinary support engineers are swamped.
Progent's Help Desk team of seasoned network experts offers your workers in Anaheim or anywhere in the state of California instant assistance from a dependable network service resource with extensive background providing telephone-based consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a solid driver of business efficiency, and Progent's target is to resolve instead of simply record network problems.
- Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and training services, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Anaheim, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By detecting potential issues before they grow into network outages, remote monitoring can avoid disruptive and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Anaheim or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help the instant your organization has to have it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Anaheim organization works with a regular independent support technician or employs a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to resolve sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Support for Anaheim
Progent's online help, Internet-based repair, network security consulting, and system management services give businesses in Anaheim or anywhere in the state of California the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Anaheim and is also ideal for networks in geographic regions of California that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for phone service and asks for no monthly retainer for support services provided during regular business hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk Call Center services. Progent's Experts group can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Database Administration and Software Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that meet the specific requirements of your company.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand an expensive personal visit. State-of-the-art online access tools and experienced technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, refined support tools, and understanding of corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of network support, performing a wide variety of IT projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.