Fast and Affordable Online Technical Support for Anaheim California IT Networks
Immediate Phone Help for Anaheim NetworksFor companies in Anaheim California, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced tools required to solve most information system problems rapidly. This reduces immediate expenses since solutions use up fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where quick solutions manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that ensure the maximum degree of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to access your system without compromising system security.

Progent's advanced customer support database system stores detailed histories of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of services delivered to every client by every Progent consultant. This database of anomalies and solutions is stored as a readily searchable support database that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal resolutions promptly.

Online technical services provided by Progent to businesses in Anaheim California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files/folders, apps, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. For details about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you�re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progents Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progents Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your computer users in Anaheim California fast access to a large technical support group with extensive background delivering telephone-based support and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a solid enabler of company productivity, and Progent's target is to fix rather than merely report IT issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information about Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Anaheim California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your environment so your IT maintenance is proactive and automated. By anticipating emerging problems before they evolve into downtime, automated monitoring can ward off inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a mix of OS platforms.
How Your Anaheim Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Anaheim California, Progent's online network support specialists are ready to deliver expert and cost-effective system help the instant your company requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Anaheim company has a local independent consultant or maintains a full time organization that know how to deal with day-to-day computer issues, Progent's Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to solve unexpected network crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Companies in Anaheim California
Progent's online network troubleshooting services enable your Anaheim organization to realize the benefits of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most offices in Anaheim California, local computer service resources, whether made up of outside consultants or a full-time IT staff, can resolve typical network problems. However, serious problems sometimes strike when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service experts give you an easy, quick, and affordable way to supplement your local resources and to transfer valuable information to improve your capability to handle downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller organizations often rely on independent freelance service providers. Although freelance consultants have smaller overhead than big service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network expands, network downtime and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. Such poorly built environments need careful assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can offer the stable foundation to handle current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical education to negotiate an ever more complex maze of technology options capable of promoting business growth and improving productivity. These companies hardly need a computer engineer who is motivated to sell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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