Fast Online Technical Support for Anaheim Information Networks
Immediate Phone Help for Anaheim SystemsFor organizations located in Anaheim or anywhere in the state of California, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they possess the practical background and have access to the advanced technology needed to resolve most information system problems rapidly. This lowers immediate expenses because service calls use up fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical online support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate situations where quick solutions manage to turn into big invoices. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized technologies and field-proven processes which permit the maximum degree of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to access your system without breaching corporate security.

Progent's advanced customer support database application includes detailed histories of all service that Progent's customers have been provided. Progent's team engineers have access to the history of all help provided to every Progent customer by every engineer. This history of problems and fixes is structured as a conveniently searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote service specialists can arrive at optimal solutions in the least time.

Online technical support services provided by Progent to clients in Anaheim and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the money or time to assemble and manage an in-house Call Center but who need fast access to a dependable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent’s Virtual Help Desk Call Center is designed for larger companies and operates as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest computer system challenges, or be ready in those situations when your other service providers are too busy.

    Progent's Call Center staff of seasoned information technology consultants gives your customers in Anaheim or anywhere in the state of California instant contact with an efficient technical support resource with substantial experience providing telephone-based help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's target is to solve rather than simply track IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based professional consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Anaheim, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network support is proactive and automated. By anticipating looming issues before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that support a mix of operating systems.
How Your Anaheim Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Anaheim or anywhere in the state of California, Progent's online network support specialists can provide effective and cost-effective system support the moment your business has to have it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Anaheim company has a local freelance consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to deal with sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Anaheim
Progent's remote technical help services allow your Anaheim business to have the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added business value by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    For most companies in Anaheim and throughout California, nearby network support resources, whether made up of outside consultants or an internal IT staff, can deal with the majority of network problems. However, major troubles sometimes occur when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support people. In these instances, Progent's online support professionals offer an easy, fast, and budget-friendly solution to augment your regular resources and to convey valuable information to increase your ability to deal with future issues locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller organizations often rely on individual freelance consultants. While freelance service people have less internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your business grows, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Seamless Growth
    Companies typically start with an information architecture created on a modest budget. Without a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such poorly built systems require careful analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a network architecture able to provide the stable foundation to handle vital business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller offices require guidance and technical training to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and improving efficiency. They do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.