Fast and Affordable Online Technical Support for Anaheim California Computer Systems
Urgent Phone Consulting for Anaheim NetworksFor companies in Anaheim California, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues quickly. This reduces direct expenses since solutions require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for businesses that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate situations where fast repairs somehow turn into big tabs. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes that promote the maximum level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your company's system without compromising corporate security.

Progent's powerful service database application stores comprehensive records for the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services rendered to each Progent customer by any Progent consultant. This archive of trouble tickets and repairs is structured as a conveniently searchable support knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at the best solutions promptly.

Online services provided by Progent to clients in Anaheim California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid recovery of vital files, apps, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to confirm who you are via a unit that only you possess and that uses a separate network channel. A broad range of devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Call Center application software to handle the particular demands of your company, or providing occasional phone support staff to reinforce your in-house Call Center team to deal with demanding situations such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of veteran network professionals gives your customers in Anaheim California rapid communication with an efficient technical support group with years of experience offering phone consulting and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a significant contributor to company performance, and Progent's target is to solve instead of just record IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based professional engineering support and education in special application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Anaheim California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating potential issues before they grow into downtime, remote monitoring can minimize disruptive and expensive information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support multiple operating systems.
How Your Anaheim Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Anaheim California, Progent's phone-based computer support specialists can deliver expert and economical IT help the instant your business has to have it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Anaheim business relies on a local freelance consultant or employs an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected system crises or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in Anaheim California
Progent's remote support services allow your Anaheim business to experience the advantages of timely, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most businesses in Anaheim California, nearby computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, IT crises might strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual support personnel. In these cases, Progent's online support experts provide a convenient, fast, and economical way to augment your local resources and to transfer useful information to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have smaller overhead than larger service companies and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your IT system is always up and running.

  • Build a Solid Basis for Smooth Growth
    Organizations typically start with an IT system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly built environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture able to deliver the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical training to navigate through an ever more complex maze of technology options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Progent's Support Program for IT Service Organizations lets you use Progent's information technology experts under your own service brand as a transparent arm of your IT services staff.


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