Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.
Progent locations in Southern California
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Los Angeles Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast Online Support for Anaheim Computer Networks
For businesses located in Anaheim or anywhere in the state of California, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online support experts offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing model for online help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you receive. In contrast to many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor solutions somehow turn into large bills. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the highest degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to connect to your company's environment without compromising corporate security.
Progent's powerful customer support database system stores extensive records of all service that Progent's customers have received. Progent's team engineers have the benefit of the history of assistance rendered to each Progent client by every Progent consultant. This archive of trouble tickets and fixes is stored as an easily exploitable internal knowledge base that allows Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions in the least time.
Online technical support services available from Progent to companies in Anaheim and anywhere in the state of California include:
Authorized Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to assist you business to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve the most difficult challenges surrounding network design, deployment, maintenance, security, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying software updates. CCIEs offer excellent value since their deep expertise permits them to solve problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your environment using sophisticated on-line support technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking products. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting services, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to clean up quickly following a damaging breach. Security support services available from Progent include: in depth information security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile communication; guarding your email system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide range of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Anaheim Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who want quick communication with a reliable Call Center with professional telephone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or enhancing your existing organization, identifying or modifying Help Desk software to address the special needs of your business, or adding temporary online staff to reinforce your internal Call Center resources to deal with demanding situations such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network professionals gives your clients in Anaheim or anywhere in the state of California instant access to an effective technical support group with substantial experience offering telephone-based support and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a key driver of company efficiency, and Progent's goal is to resolve and not merely record technical problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Anaheim, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your IT support is proactive and automated. By spotting possible trouble spots before they evolve into crashes, system monitoring can head off inconvenient and costly service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Anaheim or anywhere in the state of California, Progent's phone-based computer support specialists can provide expert and economical IT support whenever your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Anaheim office has a local freelance consultant or employs an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to deal with unexpected system emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Organizations in Anaheim
Progent's remote IT consulting services enable your Anaheim organization to realize the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic value by being increasingly available, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
With most businesses in Anaheim and throughout California, nearby computer service providers, whether made up of freelance consultants or a full-time IT staff, can handle typical technical problems. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online support professionals offer a convenient, quick, and affordable solution to augment your regular help and to transfer useful knowledge to improve your ability to deal with future issues in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller organizations commonly depend on individual freelance consultants. Although freelance consultants carry less internal costs than larger consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system stays available.
- Build a Solid Foundation for Smooth Expansion
Companies typically begin with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. These badly built environments require proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture able to offer the stable foundation to handle vital business demands and ease downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller businesses require advice and technical training to negotiate an increasingly complicated array of product alternatives available for promoting business success and enhancing productivity. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match technical expertise with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a wide range of technical projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each client. The discipline of documenting and organizing support activity allows more efficient support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.