On-premises and Remote Computer Consulting and Troubleshooting for

Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.

Fast and Affordable Online Help for Anaheim Computer Networks
For businesses located in Anaheim or anywhere in the state of California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the assistance of CISSP-certified security experts to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This lowers direct expenses because service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online consulting expertise is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where quick solutions somehow turn into big invoices. Progent's skill at solving problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which promote the highest level of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to access your company's network remotely without compromising corporate security.

Progent's proven service reporting application maintains thorough records of the support that Progent's customers have been provided. Progent's team service personnel have access to the details of all help provided to every Progent customer by any Progent consultant. This database of anomalies and repairs is stored as a quickly retrievable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's remote service experts are able to come up with the best resolutions promptly.

Remote technical services provided by Progent to businesses in Anaheim and anywhere in the state of California include:

• Authorized Microsoft Windows Support
  Progent's Microsoft-qualified online support experts can provide computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of technology support services including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Project Server Online planning, Microsoft Access Programming, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates an individual's networking skills at the master level. CCIEs can deal with the most stubborn challenges surrounding network planning, deployment, management, security, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value since their broad experience enables them to find solutions for problems quickly. In common instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network via advanced remote troubleshooting tools to perform fast, secure, and economical diagnosis and repair.

  Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of networking devices by delivering services that include:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Services Configuration and Troubleshooting
  • Cisco Routers Consulting Services
  • Catalyst Switches Deployment Expertise
  • Cisco Nexus Switches Consulting and Support Expertise
  • Cisco Meraki Switches Configuration and Maintenance Expertise
  • Cisco Aironet Wireless APs Engineering Support
  • Cisco WiFi Controllers Support Services
  • Meraki Wireless Access Points Engineering Expertise
  • Cisco Unified Communications Manager and CallManager Integration and Troubleshooting
  • Cisco Voice over IP Phones and IP Video Phones Consulting and Wireless IP Phone Integration
  • Cisco VPN Engineering Services
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting

• CISSP and ISSAP Qualified System Security Experts
  Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to strengthen the safety of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to address a wide array of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.

  Major Linux variants for which Progent offers expert support include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the resources to support an in-house Help Desk Call Center but who need quick access to a dependable Help Desk with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced consultants.

  Progent’s Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless addition to your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the toughest technical issues, or be available in overflow instances when your ordinary resources are too busy.

  Progent's Help Desk team of experienced network experts provides your customers in Anaheim or anywhere in the state of California fast access to an efficient technical support resource with substantial experience providing phone consulting and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a crucial enabler of company success, and Progent's aim is to solve and not merely annotate network issues.

• Business Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.

• Centralized and Streamlined Administration of Hybrid Cloud Networks
  System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

• Online Hybrid Network Monitoring and Reporting Services
  Progent can deliver companies in Anaheim, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting potential issues before they evolve into crashes, system monitoring can ward off inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a mix of operating systems.

Even if your Anaheim office works with a regular freelance consultant or employs a full time IT staff that can handle day-to-day computer issues, Progent’s Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Anaheim
Progent's remote IT consulting services allow your Anaheim organization to realize the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming more available, productive, and protected. Benefits to your business include:

• Convenient remote expansion of your on-site support resources
  With most companies in Anaheim or anywhere in California, local computer support providers, whether represented by independent consultants or an internal IT staff, can deal with typical network problems. On the other hand, major troubles might occur when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual service personnel. In these instances, Progent's online service specialists provide a convenient, fast, and economical solution to augment your local resources and to convey valuable knowledge to improve your capability to resolve future problems in-house.

• Less Dependence on Freelance Consultants
  For IT support, smaller businesses often depend on individual freelance service providers. Although independent consultants have smaller internal costs than big consulting firms and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback help may force your company to go without help during an emergency. As your company expands, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system is always up and running.

• Create a Scalable Foundation for Smooth Growth
  Companies often begin with an information system created on a shoestring budget. Without a proper framework, slap-dash repairs can get piled on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. These badly designed systems need careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network architecture that can provide the stable foundation to handle current business demands and ease downstream growth.

• Work with Solution Providers Instead of Technology Vendors
  Smaller organizations require guidance and technical training to negotiate an ever more complex array of technology options capable of accelerating business growth and improving efficiency. These companies do not need a computer engineer who is attempting to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, refined support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Entire Family of Server Platforms
  Progent can provide world-class expertise for Microsoft’s leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.

• Value Pricing
  Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow simple problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.

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