For small and midsize businesses located in Anaheim California, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services offer exceptional value due to the fact that they have the real-world experience and the advanced technology to solve most network issues quickly. Efficient support reduces direct expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where speedy. minor repairs manage to end up as major invoices. Progent's skill at disposing of problems quickly translates into your business conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies that ensure the maximum degree of efficiency for online help and repair for small company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to link to your company's system remotely without breaching system security.
Progent's highly evolved service reporting system includes thorough records describing all support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of services delivered to every Progent client by every engineer. This database of trouble tickets and solutions is stored as an easily accessible support knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to find optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Anaheim California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's online technical support engineers offer credentials in a comprehensive array of products and technologies. This wide range of IT skills allows Progent's engineers to handle practically any crisis that may occur in a small or midsize company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help customers with multi-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to customers in Anaheim include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a person's network technology skills at the master level. CCIEs know how to deal with even the most intractable challenges encountered in network planning, integration, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness since their deep expertise enables them to solve the most intractable problems quickly. In many cases, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get timely assistance for serious network infrastructure issues that are lowering worker efficiency but are beyond the scope of your regular network support personnel. Progent's Cisco-qualified CCIE engineers can connect to your environment using the latest on-line support technology to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of online desktop support such as Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Engineers
Progent's certified CISM and CISSP security engineers offer a variety of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your business to clean up rapidly after a serious penetration. Security support services offered by Progent cover thorough security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; integrating firewalls; building secure architectures for off-site and mobile access; guarding your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Anaheim California Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your established organization, evaluating or modifying Help Desk application software to address the special requirements of your corporation, or providing occasional online staff to supplement your internal Help Desk group to handle demanding events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network consultants offers your workers in Anaheim California quick communication with an effective network service group with years of background providing telephone-based support and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a solid driver of company success, and Progent's target is to resolve instead of simply report IT issues.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and training in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and MS Excel. To find out additional information concerning Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the creative components of Macintosh systems by offering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Anaheim California online network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in full-scale emergencies, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County