For small companies located in Anaheim or anywhere in the state of California, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent value because they are equipped with the practical experience and the advanced tools to solve the majority of information system issues rapidly. This lowers immediate costs because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor fixes manage to turn into big invoices. Progent's penchant for handling problems efficiently results in your business conserving money.
Progent's Remote Support Technologies
Over the years, Progent has developed an array of customized technologies and field-tested methodologies which allow the highest level of efficiency for online technical support and troubleshooting for small and midsize business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your environment without compromising network security.
Progent's advanced technical support reporting application includes extensive records describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support delivered to every customer by any consultant. This history of trouble tickets and resolutions is structured as a quickly retrievable proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote service experts can come up with the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Anaheim or anywhere in California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's online consulting engineers offer certified skills in an extensive array of products and technologies. This wide range of technical skills enables Progent's engineers to tackle virtually any problem likely to occur in a small or midsize business information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To help customers with mixed-operating system networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support services available from Progent to companies in Anaheim and anywhere in the state of California include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable challenges surrounding network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to solve the most intractable problems rapidly. In common cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a CCIE so you can get timely help for serious network issues that are hurting business efficiency but are not within the experience of your ordinary computer maintenance resources. Progent's Cisco CCIE engineers can connect to your environment using advanced remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-expert remote service engineers offer computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recuperate quickly after a damaging breach. Security support services available from Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; installing firewalls; establishing secure techniques for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Anaheim Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are designed for smaller companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who require fast communication with an efficient Help Desk Call Center with professional phone support as well as the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or revamping your existing organization, selecting or customizing Call Center application software to meet the unique needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk Call Center team to deal with unusually busy events like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk staff of experienced network experts offers your customers in Anaheim or anywhere in the state of California instant contact with a dependable technical support resource with substantial background delivering telephone-based help and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a major enabler of company success, and Progent's intent is to fix and not just record network problems.
Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team can supply online advanced consulting support and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Project, Word, and Microsoft Excel. To learn more information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the artistic components of Macintosh systems by offering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio/video or putting together an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Anaheim, or anywhere in the state of California, remote computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services