UNIX and Linux Technical Support

For small and midsize businesses located in Anaheim or anywhere in the state of California, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent value because they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. This lowers direct costs because solutions take up fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for remote support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike many remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid situations where fast repairs somehow turn into major tabs. Progent's skill at dealing with technical issues quickly results in your company conserving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes which ensure the highest degree of efficiency for remote technical support and repair for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to interface to your environment remotely without breaching system security.

Progent's powerful customer support reporting application includes extensive histories describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to every customer by every consultant. This history of problems and responses is structured as a conveniently searchable internal database that enables Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at optimal solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Anaheim or anywhere in California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online technical service professionals have certified skills in a comprehensive array of products and technologies. This wide range of IT skills enables Progent's engineers to manage almost any emergency that may crop up in a small or midsize business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-operating system networks, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to small businesses in Anaheim and throughout the state of California include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of information technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for Complex Network Troubleshooting
  The Cisco CCIE certification is the premier recognition for network professionals, and indicates a consultant's networking skills at the expert level. CCIEs know how to deal with even the most intractable issues associated with network infrastructure design, integration, maintenance, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise allows them to solve the most intractable problems quickly. In many instances, less qualified engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get timely assistance for serious network infrastructure issues that are lowering business productivity but are outside the experience of your regular computer support providers. Progent's CCIE engineers can communicate with your network via advanced on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert online service experts offer computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2016 migration support, SharePoint Server 2019 planning and deployment, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide array of online desktop support services such as Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

• CISM and CISSP Premier Network Security Experts
  Progent's qualified CISSP and ISSAP security engineers offer a range of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help you to recover rapidly following a serious breach. Security services offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

• Help Desk Expertise
  Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center services are designed for small businesses who don't have the budget to build and maintain an internal Help Desk but who require fast response from an efficient Help Desk Call Center with proficient phone support plus the available expertise to escalate complex tasks to high-level engineers.

  Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk software to handle the special demands of your business, or adding occasional online staff to supplement your in-house Help Desk group during unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.

  Progent's Help Desk staff of veteran network experts provides your clients in Anaheim or anywhere in the state of California rapid access to a large support resource with extensive experience offering telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center perception as a solid driver of business productivity, and Progent's goal is to fix rather than just document IT problems.

• Business Applications Services: Training, Customization, and Problem Solving
  Progent's Applications Experts staff offers phone-based advanced consulting support and education in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To find out more information about Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Mac experts can promote the creative facets of Mac systems by delivering phone-based help support and training in graphics, sound, and video. Progent's consultants offer help in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or establishing an audio/video production studio.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Anaheim, or anywhere in the state of California, remote network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting looming problems before they result in crashes, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a variety of operating systems.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.