For small and midsize businesses in Anaheim California, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve most network problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online service firms, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at disposing of problems efficiently results in your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the maximum level of efficiency for online technical support and troubleshooting for small business computer systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to interface to your computer system without compromising corporate security.
Progent's powerful technical support reporting system keeps detailed records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services delivered to each Progent customer by any consultant. This database of trouble tickets and solutions is structured as a readily exploitable proprietary database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find the best solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Anaheim California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online technical support experts offer certified skills in an extensive array of disciplines. This wide range of technical skills permits Progent's consultants to address almost any crisis that may occur in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support companies with mixed-platform environments, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services available from Progent to clients in Anaheim include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of information technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn challenges encountered in network infrastructure design, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to solve the most intractable problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so your company can get urgent support for severe network infrastructure issues that are hurting business efficiency but are beyond the scope of your local computer service group or consultant. Progent's CCIE support experts can tie into your network using sophisticated remote troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals offer network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to clean up rapidly following a serious penetration. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class online consulting experts for special projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on time. Progent's special online consulting services include:
How Your Anaheim California Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who need fast response from a dependable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in building an effective new Call Center or enhancing your established organization, selecting or customizing Call Center application software to handle the particular requirements of your business, or adding occasional online personnel to work with your in-house Help Desk team to deal with demanding events like software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network professionals provides your computer users in Anaheim California immediate contact with a reliable support resource with substantial background providing phone help and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant driver of business performance, and Progent's aim is to fix instead of simply annotate network issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply remote professional consulting support and training in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For more on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac experts can promote the creative facets of Macintosh computing by delivering remote help services and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Anaheim California remote network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to suit your business so your IT maintenance is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, system monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems powered by a mix of operating systems.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County