For small businesses located in Anaheim or anywhere in the state of California, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike many remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes manage to turn into big tabs. Progent's penchant for solving problems quickly translates into your business conserving money.
Progent's Online Support Tools
Over the years, Progent has developed a set of customized tools and field-proven processes which allow the highest level of efficiency for remote consulting and repair for small business computer networks. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to access your network without breaching system security.
Progent's highly evolved customer support database system includes detailed records for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support rendered to every Progent client by every Progent engineer. This database of issues and solutions is structured as a readily retrievable support database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online service specialists are able to come up with the best resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Anaheim or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's remote consulting experts offer certified skills in a comprehensive set of disciplines. This wide range of technical skills allows Progent's engineers to manage virtually any problem likely to take place in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with multi-operating system networks, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support services Offered by Progent to small businesses in Anaheim and throughout the state of California include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including network infrastructure, email systems, network and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a person's networking skills at the expert level. CCIEs can deal with the most complex problems surrounding network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs offer exceptional value because their depth of experience allows them to resolve the most intractable problems quickly. In many instances, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make CCIEs accessible to assist small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so you can get urgent assistance for severe network infrastructure issues that are hurting worker productivity but are outside the comfort zone of your ordinary IT support providers. Progent's Cisco CCIE consultants can communicate with your environment by means of the latest remote troubleshooting tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-expert remote support experts offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of remote desktop consulting and support services including Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP and ISSAP network security consultants offer a range of security services that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Anaheim Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who lack the money or time to support an in-house Help Desk but who need fast response from a dependable Help Desk with professional telephone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or enhancing Call Center software products to handle the special requirements of your business, or adding occasional online staff to work with your existing Help Desk Call Center team to handle high-demand situations such as software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of veteran network experts gives your clients in Anaheim or anywhere in the state of California immediate access to a large technical support group with substantial background delivering telephone-based support and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of company efficiency, and Progent's aim is to fix rather than merely document network issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff can supply online professional engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the creative elements of Mac systems by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Anaheim, or anywhere in the state of California, remote computer system monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent for your business so your IT support is proactive rather than reactive. By exposing looming issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services