For small businesses located in Anaheim California, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security design and business continuity planning.
Progent's online support engineers offer excellent value due to the fact that they have the real-world background and the advanced tools to solve most information system problems quickly. Efficient support reduces direct expenses because service calls require a smaller number of billable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick repairs manage to turn into major bills. Progent's penchant for disposing of problems efficiently results in your business conserving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote help and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your network without violating corporate security.
Progent's sophisticated service reporting system maintains extensive records of all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance rendered to each customer by any engineer. This database of problems and fixes is organized as a quickly accessible support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with optimal resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Anaheim California or to learn more about Progent's online support programs, call Progent at
Remote Support Services Available from Progent
Progent's phone-based consulting professionals offer credentials in an extensive array of products and technologies. This wide range of technical skills enables Progent's consultants to tackle virtually any emergency likely to crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.
To support businesses with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to companies in Anaheim include:
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
The Cisco CCIE credential is the top accreditation for network engineers, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs can handle even the most complex challenges surrounding network design, installation, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying software patches. CCIEs offer excellent value because their deep expertise permits them to solve even the most intractable problems rapidly. In typical instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get timely support for complex network infrastructure issues that are impacting business productivity but are outside the experience of your local IT maintenance personnel. Progent's CCIE support experts can interface to your network using the latest remote support tools to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Progent's Microsoft-expert remote support experts can provide computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of platform support including Windows Server 2022 planning and integration support,
Microsoft Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 upgrade (help, assistance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's certified CISSP and ISSAP network security engineers offer a variety of security services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recuperate rapidly following a serious breach. Security consulting services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or revamping your existing one, evaluating or modifying Call Center software to address the particular requirements of your corporation, or adding temporary online staff to work with your internal Call Center group during high-demand events such as software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts gives your computer users in Anaheim California fast contact with a large technical support resource with substantial background offering telephone-based help and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a major enabler of business productivity, and Progent's policy is to solve instead of merely record network problems.
Progent's Mac professionals can support the imaginative components of Apple Mac environments by offering remote help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio or video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Anaheim California remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your network support is proactive rather than reactive. By anticipating emerging problems before they grow into crashes, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a mix of operating systems.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
| City | Address | Phone | Link |
| Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
| Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
| Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
| Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |