For small companies in Anaheim California, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage because they have the practical background and the sophisticated tools to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in incidental costs by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the services that you receive. Unlike many online support organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast solutions somehow turn into large bills. Progent's penchant for disposing of problems quickly translates into your business spending less cash.
Progent's Remote Support Technologies
Over time, Progent has developed a set of customized technologies and field-proven methodologies which permit the highest level of effectiveness for remote technical support and repair for small business IT systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to connect to your network remotely without breaching system security.
Progent's sophisticated technical support database system maintains thorough histories for the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of support rendered to each Progent customer by any consultant. This history of problems and responses is structured as a quickly retrievable internal knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts can arrive at optimal resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Anaheim California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's consultants to tackle almost any problem likely to crop up in a small business information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to companies in Anaheim include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology including network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking consultants, and validates a consultant's networking skills at the master level. CCIEs know how to deal with even the most complex issues occurring in network design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to fix the most difficult problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with identical problems that a CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco CCIE so you can receive immediate assistance for serious network problems that are lowering business efficiency but are not within the comfort zone of your ordinary network support providers. Progent's Cisco CCIE support experts can tie into your environment using state-of-the-art on-line support tools in order to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's market leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop consulting and support services such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services that can bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recover rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Anaheim California Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center services are a convenient solution for small organizations who don't have the resources to support an in-house Help Desk but who want quick access to a reliable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or improving your current organization, evaluating or customizing Call Center software products to meet the special demands of your corporation, or providing temporary online staff to reinforce your existing Help Desk Call Center resources to handle demanding events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Anaheim California quick communication with a reliable technical support resource with extensive experience providing phone support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a key driver of business success, and Progent's policy is to resolve and not just document IT issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group provides remote advanced engineering support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the imaginative facets of Mac environments by delivering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Anaheim California online network monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing looming problems before they expand into network outages, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a combination of platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County