UNIX and Linux Support Services

For small companies located in Anaheim California, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated tools to solve most information system issues rapidly. This reduces immediate costs since solutions accumulate a smaller number of billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused executives.

Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you receive. Unlike many online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where fast solutions somehow turn into big tabs. Progent's penchant for handling problems quickly results in your company spending less money.

Progent's Online Support Tools
Over the years, Progent has developed an array of customized technologies and proven processes that allow the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to link to your system remotely without compromising corporate security.

Progent's proprietary customer support reporting application maintains detailed documentation for the service that Progent's customers have received. Progent's staff consultants have access to the details of assistance rendered to each Progent customer by every engineer. This history of trouble tickets and repairs is stored as a quickly retrievable internal database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at optimal resolutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Anaheim California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of products and technologies. This broad range of IT skills permits Progent's consultants to manage almost any problem likely to take place in a small business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-platform networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services available from Progent to customers in Anaheim include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux consultants can offer emergency online help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the premier accreditation for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn challenges associated with network design, installation, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs provide excellent cost-effectiveness since their deep experience enables them to resolve even the most difficult problems rapidly. In common cases, less qualified engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes. Few support firms make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can get timely help for serious network issues that are impacting business productivity but are beyond the comfort zone of your regular IT support personnel. Progent's CCIE engineers can communicate with your computer system using the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote service professionals can deliver computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of platform support services including Microsoft Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange Server 2019 deployment, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration support, SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also offers a wide range of online desktop support and troubleshooting services such as Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Certified System Security Professionals
  Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to recover rapidly following a damaging breach. Security services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile communication; defending your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting services to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Services
  Progent's Call Center service options for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for small organizations who lack the budget to support an internal Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

  Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or enhancing your established organization, identifying or customizing Help Desk Call Center software to handle the special needs of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk group to deal with high-demand situations such as software migrations, major updates, or installing brand new business software.

  Progent's Call Center team of experienced network professionals gives your workers in Anaheim California rapid assistance from a dependable technical support group with substantial background delivering telephone-based help and remote repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of company success, and Progent's aim is to resolve rather than simply record IT issues.

• Business Applications Services: Education, Custom Programming, and Troubleshooting
  Progent's Applications Consulting Team provides remote professional engineering support and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, Word, and MS Excel. To learn additional information concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

  Progent's Apple Mac professionals can support the imaginative elements of Apple Mac systems by offering phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or configuring an audio/video production facility.

  Online Network Monitoring Support
  Progent can provide companies in Anaheim California remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your computer support is proactive and automated. By spotting potential trouble spots before they cause downtime, system monitoring can head off disruptive and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of platforms.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.