For small companies in Anaheim California, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent value because they have the real-world background and the advanced technology to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your IT service investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. In contrast to typical online support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from scenarios where quick solutions somehow turn into major tabs. Progent's skill at handling problems efficiently translates into your company saving cash.
Progent's Remote Service Tools
Over time, Progent has refined a set of customized tools and field-tested methodologies that promote the maximum level of effectiveness for online help and repair for small and midsize company computer systems. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to connect to your company's system remotely without breaching network security.
Progent's advanced service reporting application maintains thorough records for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of services rendered to every Progent client by any Progent consultant. This history of trouble tickets and repairs is structured as a readily exploitable proprietary database that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to other massive support databases and allow priority access to manufacturers' internal support staff so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Anaheim California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's online technical support professionals possess credentials in an extensive set of disciplines. This wide range of IT skills permits Progent's consultants to tackle almost any problem that may take place in a small business information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-platform networks, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to clients in Anaheim include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified management, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to deal with even the most intractable challenges associated with network design, integration, management, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or locating software patches. CCIEs offer excellent cost-effectiveness because their deep experience allows them to resolve even the most intractable problems rapidly. In many cases, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get immediate assistance for severe network issues that are impacting business efficiency but are beyond the comfort zone of your local IT maintenance personnel. Progent's Cisco CCIE consultants can communicate with your network using state-of-the-art on-line troubleshooting tools to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers can deliver network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop services including Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to clean up rapidly after a damaging penetration. Security services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Anaheim California Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for small companies who lack the budget to build and maintain an internal Call Center but who require fast access to an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Call Center or enhancing your current one, identifying or modifying Help Desk application software to meet the special needs of your corporation, or adding occasional online personnel to reinforce your existing Call Center resources during high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in Anaheim California rapid access to a dependable network service group with substantial background offering telephone-based help and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a significant contributor to business efficiency, and Progent's aim is to fix rather than merely record IT problems.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply online advanced consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can support the creative components of Apple Mac environments by offering phone-based help support and training in imaging, audio, and video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Anaheim California online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network support is proactive and automated. By spotting potential problems before they expand into downtime, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks based on multiple operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County