For small and midsize companies in Anaheim or anywhere in the state of California, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's remote technical support services offer exceptional value because they are equipped with the practical background and the advanced tools to solve the majority of network issues rapidly. Efficient support reduces direct costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate situations where fast solutions manage to turn into big bills. Progent's skill at solving problems quickly translates into your company conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes that ensure the maximum level of efficiency for online engineering help and repair for small business information networks. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to interface to your company's computer system without violating system security.
Progent's advanced customer support reporting application stores detailed histories of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help provided to every customer by any Progent consultant. This archive of issues and responses is organized as a readily accessible proprietary knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with the best solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Anaheim or anywhere in California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's phone-based support engineers offer advanced credentials in a comprehensive set of disciplines. This broad scope of capability enables Progent's engineers to resolve practically any problem that may take place in a small or midsize company network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help clients with mixed-platform networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support available from Progent to companies in Anaheim and throughout the state of California include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of computer technology such as system architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable problems encountered in network infrastructure design, installation, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness because their deep expertise permits them to find solutions for the most complex problems rapidly. In typical cases, less seasoned engineers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few service providers make CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive urgent assistance for severe network problems that are impacting worker productivity but are outside the experience of your regular computer service resources. Progent's Cisco CCIE engineers can interface to your environment via advanced on-line support technology to provide quick, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-certified online service engineers offer computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop consulting and support services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your business to clean up rapidly after a serious breach. Security consulting services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small companies often request. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Anaheim Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who lack the resources to support an in-house Call Center but who need fast response from an effective Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or enhancing your established one, identifying or enhancing Help Desk application software to handle the special demands of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your clients in Anaheim or anywhere in the state of California rapid assistance from an efficient technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company success, and Progent's target is to fix instead of merely report network problems.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group offers online professional consulting expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Word, and Microsoft Excel. To read more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Macintosh computing by providing phone-based help services and education in graphics, audio, and video. Progent's consultants offer help in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Anaheim, or anywhere in the state of California, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your computer support is proactive and automated. By uncovering emerging issues before they cause downtime, proactive monitoring can minimize inconvenient and costly service failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services