For small and midsize businesses in Anaheim California, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve most network problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online service firms, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at disposing of problems efficiently results in your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the maximum level of efficiency for online technical support and troubleshooting for small business computer systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to interface to your computer system without compromising corporate security.
Progent's powerful technical support reporting system keeps detailed records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services delivered to each Progent customer by any consultant. This database of trouble tickets and solutions is structured as a readily exploitable proprietary database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find the best solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Anaheim California or to learn additional information about Progent's phone support programs, call Progent at
Phone-based Technical Services Available from Progent
Progent's online technical support experts offer certified skills in an extensive array of disciplines. This wide range of technical skills permits Progent's consultants to address almost any crisis that may occur in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support companies with mixed-platform environments, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services available from Progent to clients in Anaheim include:
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Progent also can deliver a wide array of online PC desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in building an effective new Call Center or enhancing your established organization, selecting or customizing Call Center application software to handle the particular requirements of your business, or adding occasional online personnel to work with your in-house Help Desk team to deal with demanding events like software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network professionals provides your computer users in Anaheim California immediate contact with a reliable support resource with substantial background providing phone help and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant driver of business performance, and Progent's aim is to fix instead of simply annotate network issues.
Progent's Mac experts can promote the creative facets of Macintosh computing by delivering remote help services and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Anaheim California remote network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to suit your business so your IT maintenance is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, system monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems powered by a mix of operating systems.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
City | Address | Phone | Link |
Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |