UNIX, Linux, Sun Solaris, Mac OS X Consulting

For small and midsize businesses in Anaheim California, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's remote technical support services offer excellent leverage because they have the practical background and the sophisticated technology to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast solutions manage to turn into major tabs. Progent's penchant for dealing with problems efficiently results in your business saving cash.

Progent's Remote Service Technologies
Over the years, Progent has developed a collection of customized tools and proven processes that permit the highest level of efficiency for online help and repair for small company computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's environment without breaching corporate security.

Progent's highly evolved customer support reporting application stores thorough records describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the history of services rendered to each customer by any Progent consultant. This history of issues and resolutions is structured as a readily exploitable proprietary database that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote service experts can determine the most efficient solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Anaheim California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive array of products and technologies. This broad range of capability permits Progent's engineers to address almost any crisis likely to take place in a small company information system. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To provide assistance to customers with mixed-platform environments, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote technical services Offered by Progent to companies in Anaheim include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of computer technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and certifies a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most complex problems surrounding network infrastructure design, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to resolve even the most intractable problems quickly. In many instances, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get timely support for severe network infrastructure issues that are lowering business productivity but are outside the experience of your regular IT maintenance providers. Progent's CCIE consultants can connect to your computer system via sophisticated remote troubleshooting tools in order to provide efficient, safe, and economical diagnosis and repair. Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier remote service engineers can deliver computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration expertise, SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

• CISM and CISSP Certified Network Security Specialists
  Progent's certified CISM and CISSP network security engineers can provide a variety of security services that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist you to recuperate quickly after a serious penetration. Security consulting services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile communication; guarding your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk service offerings for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the money or time to support an in-house Call Center but who require quick access to an efficient Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or enhancing your current one, identifying or modifying Help Desk Call Center software products to address the unique demands of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center team to handle unusually busy events such as software transitions, mass upgrades, or installing new applications.

  Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in Anaheim California instant contact with an efficient technical support group with substantial background offering telephone-based support and online troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's policy is to fix rather than just track network issues.

• Business Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts staff offers phone-based advanced engineering expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac experts can promote the imaginative elements of Mac environments by providing phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video post production studio.

  Online Network Monitoring Services
  Progent can provide companies in Anaheim California remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive rather than reactive. By exposing possible problems before they result in network outages, automated monitoring can head off stressful and costly network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of operating systems.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.