For small businesses located in Anaheim California, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote support engineers represent exceptional leverage because they have the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. This lowers direct costs since solutions require a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into substantial bills. Progent's skill at dealing with technical issues quickly results in your business conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest degree of effectiveness for online help and troubleshooting for small and midsize company IT networks. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to interface to your company's network without compromising system security.
Progent's advanced technical support reporting application keeps extensive documentation describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of services rendered to every Progent customer by any engineer. This history of problems and fixes is organized as an easily accessible proprietary knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other extensive technical support databases and allow quick response from vendors' in-house engineering staff so Progent's remote service experts can come up with the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Anaheim California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote support experts have advanced credentials in a comprehensive array of products and technologies. This broad scope of capability permits Progent's consultants to resolve virtually any emergency likely to take place in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.
To help clients with mixed-operating system environments, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to customers in Anaheim include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of computer technology including network architecture, messaging solutions, network and operational security, UNIX and Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs know how to resolve even the most complex issues occurring in network infrastructure design, deployment, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an exceptional value because their depth of experience permits them to resolve the most difficult problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few support organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can receive immediate support for severe network infrastructure issues that are crippling business productivity but are outside the experience of your local network service resources. Progent's CCIE support experts can communicate with your computer system via state-of-the-art on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as VPN products.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop support including Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP network security consultants offer a variety of security services that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses often need. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Anaheim California Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Call Center application software to address the unique demands of your corporation, or adding temporary online staff to supplement your existing Help Desk Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran network experts offers your computer users in Anaheim California immediate assistance from a reliable support resource with extensive experience delivering telephone-based support and remote repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a significant driver of business success, and Progent's policy is to solve rather than simply track technical problems.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers remote and in-depth engineering support and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the creative facets of Mac environments by delivering remote help support and education in graphics, sound, and video. Progent's consultants can provide help in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio/video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Anaheim California online network and server monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By detecting potential problems before they expand into full-scale emergencies, automated monitoring can ward off disruptive and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a variety of operating systems.
To contact Progent about emergency online assistance with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County