UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize companies located in Anaheim California, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online technical support engineers represent excellent leverage because they have the practical experience and the advanced technology to resolve most network issues quickly. Efficient support reduces direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to many remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast fixes manage to end up as substantial bills. Progent's skill at dealing with technical issues quickly translates into your business spending less cash.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that ensure the maximum level of effectiveness for online consulting and repair for small company information networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to communicate with your computer system remotely without breaching corporate security.

Progent's powerful customer support reporting application includes extensive histories for all support that Progent's clients have received. Progent's team engineers have the benefit of the history of all help rendered to each customer by any Progent consultant. This database of issues and solutions is organized as a quickly accessible internal database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft permit access to additional massive support databases and allow fast response from manufacturers' in-house support staff so Progent's remote service experts are able to determine the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Anaheim California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's online support experts offer advanced credentials in a comprehensive array of disciplines. This wide range of IT skills allows Progent's consultants to handle almost any emergency likely to take place in a small or midsize business information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to companies with mixed-operating system networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Remote technical services Offered by Progent to customers in Anaheim include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of computer technology such as network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from legacy applications to the latest Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can resolve the most difficult issues associated with network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs provide exceptional value because their deep experience allows them to fix even the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support firms make CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive immediate support for complex network issues that are lowering business efficiency but are not within the experience of your local computer maintenance providers. Progent's Cisco-qualified CCIE consultants can connect to your network using advanced on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Certified MS Windows Expertise
  Progent's Microsoft-premier online service engineers offer network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of technology support such as Windows Server 2022 solution design and migration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full range of online desktop support services including Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover quickly following a serious penetration. Security consulting services available from Progent include: thorough security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• Call Center Services
  Progent's Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center services are ideal for small companies who lack the money or time to assemble and manage an internal Help Desk but who require fast response from an effective Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.

  Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting support can assist you in building an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk software to meet the unique needs of your business, or providing occasional phone support staff to work with your existing Call Center resources to deal with unusually busy situations such as software migrations, major updates, or installing brand new business software.

  Progent's Help Desk Call Center staff of experienced network consultants offers your workers in Anaheim California rapid assistance from a dependable network service group with extensive experience providing telephone-based support and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a major contributor to company performance, and Progent's goal is to resolve rather than simply record technical problems.

• Business Applications Support: Training, Custom Development, and Problem Solving
  Progent's Applications Consulting Group provides online and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To read more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can promote the imaginative facets of Apple Mac systems by providing remote help services and education in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as scanning or digitizing audio/video or configuring an audio/video post production facility.

  Online Network Monitoring Services
  Progent can provide companies in Anaheim California online network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your IT maintenance is proactive and automated. By detecting potential issues before they grow into downtime, remote monitoring can avoid disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a combination of platforms.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.