For small companies in Anaheim California, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage because they have the practical experience and the sophisticated technology to resolve most network problems quickly. Efficient support lowers direct expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. Unlike many online service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at dealing with problems efficiently translates into your company saving money.
Progent's Online Support Technologies
Over the years, Progent has refined an array of customized tools and field-proven processes that ensure the highest level of efficiency for remote help and repair for small business IT systems. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's environment without violating system security.
Progent's highly evolved customer support reporting application stores extensive documentation for the support that Progent's clients have received. Progent's authorized engineers have access to the details of assistance rendered to each customer by any Progent engineer. This history of anomalies and fixes is structured as a conveniently searchable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to additional vast technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Anaheim California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills enables Progent's consultants to tackle virtually any problem that may take place in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to companies with multi-operating system environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support Offered by Progent to customers in Anaheim include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology including network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies a person's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex challenges occurring in network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise allows them to solve the most intractable problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs available to help small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can receive immediate support for severe network issues that are lowering worker productivity but are not within the scope of your ordinary IT maintenance resources. Progent's Cisco CCIE support experts can communicate with your environment via sophisticated on-line support technology to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-expert remote service engineers can provide network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM and CISSP network security consultants offer a range of system protection solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your company to clean up quickly following a serious penetration. Security support services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Anaheim California Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the resources to create an internal Help Desk Call Center but who require quick communication with a dependable Call Center with proficient phone support plus the available expertise to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or modifying Call Center software to meet the particular requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk Call Center group to deal with demanding situations such as software migrations, major updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology consultants gives your computer users in Anaheim California instant access to a reliable support group with years of background delivering telephone-based consulting and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a significant contributor to company productivity, and Progent's intent is to resolve rather than simply record IT issues.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth consulting support and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and MS Office Excel. To learn more information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the imaginative elements of Macintosh systems by offering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio or video or putting together an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Anaheim California online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering emerging issues before they evolve into crashes, proactive monitoring can avoid stressful and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a mix of OS platforms.
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County