For small and midsize businesses in Anaheim California, Progent provides technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most network problems quickly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves even more with incidental costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for solving technical issues quickly translates into your company spending less cash.
Progent's Online Service Technologies
Over the years, Progent has refined a collection of customized technologies and field-proven processes that promote the highest degree of effectiveness for online engineering help and repair for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to communicate with your company's computer system remotely without breaching system security.
Progent's sophisticated service database system keeps detailed histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the history of support provided to every Progent client by any Progent engineer. This history of anomalies and fixes is stored as a readily exploitable support knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other massive support databases and permit fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at optimal solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Anaheim California or to find out additional information about Progent's phone support programs, call Progent at
Remote Network Support Services Offered Progent
Progent's remote support professionals have advanced credentials in a comprehensive array of technologies. This broad range of technical skills enables Progent's consultants to resolve almost any emergency likely to take place in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-platform networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical services provided by Progent to companies in Anaheim include:
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Progent in addition offers a wide range of online PC desktop services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk software products to address the unique needs of your corporation, or adding occasional online personnel to work with your in-house Help Desk Call Center group to handle unusually busy scenarios like software transitions, major upgrades, or installing new applications.
Progent's Help Desk team of experienced network experts provides your customers in Anaheim California quick access to a dependable network service resource with years of experience delivering phone help and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's target is to resolve instead of merely annotate technical issues.
Progent's Mac consultants can nurture the creative elements of Macintosh environments by delivering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Anaheim California remote network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to suit your environment so your network maintenance is proactive and automated. By detecting possible issues before they evolve into full-scale emergencies, system monitoring can ward off disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate multiple operating systems.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
|Anaheim||155 N Riverview Drive
Anaheim, CA 92808
|(657) 999-1717||Anaheim Network Support Services|
|Huntington Beach||17011 Beach Boulevard, Suite 900
Huntington Beach, CA 92647
|(657) 464-2560||Huntington Beach Network Support Services|
|Irvine||2102 Business Center Dr
Irvine, CA 92612
|(562) 583-3336||Irvine Network Support Services|
|Mission Viejo||27201 Puerta Real, Suite 300
Mission Viejo, CA 92691
|(949) 429-4589||Mission Viejo Network Support Services|