For small and midsize businesses in Anaheim or anywhere in California, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they have the real-world background and the advanced tools to resolve most information system issues rapidly. This reduces direct costs since solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you actually get. Unlike many remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast repairs somehow end up as major tabs. Progent's penchant for dealing with problems quickly results in your business spending less money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes which promote the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company IT networks. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to link to your company's network without violating corporate security.
Progent's powerful technical support reporting application maintains extensive histories describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance provided to each client by any Progent consultant. This history of problems and fixes is stored as an easily searchable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service experts can find the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Anaheim or anywhere in California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote network support professionals have certified skills in a comprehensive set of technologies. This broad range of IT skills permits Progent's consultants to handle virtually any emergency likely to take place in a small company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support customers with multi-OS environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to small businesses in Anaheim and throughout the state of California include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of information technology such as system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-based approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle the most intractable problems associated with network planning, integration, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to find solutions for the most intractable problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network issues that are hurting worker productivity but are outside the experience of your local computer maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of sophisticated on-line troubleshooting technology in order to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-premier online support professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP and ISSAP security consultants offer a range of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to clean up quickly after a damaging breach. Security solutions offered by Progent cover thorough network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile access; securing your messaging system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies often need. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Anaheim Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for small organizations who don't have the money or time to build and maintain an in-house Help Desk but who want quick access to an effective Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can serve as an escalation option to resolve complex technical issues, or be available in those instances when your ordinary service providers are too busy.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk application software to meet the unique needs of your business, or adding occasional phone support personnel to supplement your in-house Call Center resources during demanding situations such as software migrations, major updates, or rolling out new applications.
Progent's Call Center team of seasoned network experts gives your workers in Anaheim or anywhere in the state of California instant contact with a large technical support resource with substantial background providing telephone-based support and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's target is to fix rather than merely record technical problems.
Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff provides online professional engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. To read additional information on Progent's expertise, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac environments by offering phone-based help services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Anaheim, or anywhere in the state of California, remote network monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting emerging issues before they expand into network outages, automated monitoring can head off stressful and expensive service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services