Immediate Remote Help for Anaheim Networks
Urgent Online Technical Support for Anaheim NetworksFor organizations located in Anaheim or anywhere in California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick fixes manage to end up as substantial tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized technologies and proven processes which promote the highest degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your system without violating system security.

Progent's proven customer support reporting system includes thorough histories for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help delivered to every Progent customer by every Progent consultant. This archive of issues and solutions is stored as an easily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional massive technical support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists can find optimal solutions in the least time.

Remote services offered by Progent to clients in Anaheim and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the budget to support an internal Call Center but who need fast communication with a dependable Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent’s Virtual Help Desk is designed for bigger businesses and operates as a transparent addition to your current Helpdesk team. Progent's Virtual Help Desk can operate as a an escalation resource to handle the most difficult technical challenges, or be available in overflow circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your clients in Anaheim or anywhere in the state of California instant communication with a reliable support resource with substantial background providing telephone-based help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a key driver of company performance, and Progent's goal is to resolve and not simply annotate IT issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and education in special application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Anaheim, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they cause full-scale emergencies, system monitoring can ward off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a mix of platforms.
How Your Anaheim Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Anaheim or anywhere in the state of California, Progent's online network support engineers can deliver effective and affordable system support the moment your company requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Anaheim company has a regular freelance support technician or maintains a full time organization that know how to handle common network problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in Anaheim
Progent's online support services enable your Anaheim business to realize the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Anaheim and throughout California, nearby computer support providers, whether represented by independent consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises can occur when local resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these instances, Progent's on-call support experts offer a convenient, fast, and economical solution to supplement your regular help and to convey useful knowledge to increase your ability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations often depend on individual freelance consultants. Although freelance service people carry less overhead than big service companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve personnel may require your company to go without help during an emergency. As your company grows, network unavailability and trouble with vital software are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your network stays available.

  • Create a Solid Foundation for Smooth Growth
    Businesses often begin with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such poorly built environments need proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to offer the solid foundation to handle vital business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of product alternatives capable of promoting business success and enhancing productivity. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.