Fast Online Technical Support for Anaheim California IT Networks
For organizations in Anaheim California, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to solve most information system problems quickly. This reduces direct costs since service calls use up minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. Unlike many remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes somehow end up as major invoices. Progent's skill at dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies that permit the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your company's environment remotely without breaching corporate security.
Progent's proven customer support reporting application includes extensive documentation for the support that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance provided to each Progent client by any Progent engineer. This archive of anomalies and repairs is structured as a readily accessible internal database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up additional vast support databases and allow priority response from vendors' internal support staff so Progent's remote service specialists can arrive at optimal solutions promptly.
Online support available from Progent to companies in Anaheim California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts offer computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support services such as Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging issues associated with network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent value since their broad experience allows them to resolve problems quickly. In typical instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your environment using advanced remote troubleshooting tools to provide efficient, safe, and economical diagnosis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity appliances by delivering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to take the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses to locate and quarantine breached devices and guard undamaged assets from being penetrated. If your Anaheim system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Help
Progent's ransomware recovery consultants can assist your Anaheim company to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of cybersecurity experts have the broad range of knowledge required to rebuild all vital facets of a targeted network quickly and with little data loss. To learn more, visit Progent's ransomware cleanup and operational continuity expertise.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad range of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and fast restoration of vital files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Anaheim Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology professionals provides your computer users in Anaheim California instant communication with a reliable technical support resource with substantial background delivering telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a key enabler of company efficiency, and Progent's target is to solve instead of merely annotate technical problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced consulting support and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Anaheim California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your environment so that your network maintenance is proactive and automated. By uncovering possible problems before they cause crashes, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a combination of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Anaheim California, Progent's online network support engineers are ready to deliver effective and cost-effective system support whenever your organization requires it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with on-site service calls.
Even if your Anaheim business deals with a regular freelance support technician or maintains a full time IT staff that know how to handle typical network issues, Progent's Microsoft certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected network emergencies or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Anaheim California
Progent's online network troubleshooting services enable your Anaheim business to realize the advantages of immediate, world-class network support without the expense of maintaining a full-time IT staff. Your network will derive added business value by being increasingly reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most businesses in Anaheim California, local computer service resources, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises may spring up when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and budget-friendly solution to augment your local help and to transfer valuable information to increase your ability to handle downstream problems in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller organizations often rely on individual freelance service providers. Although independent service people have smaller overhead than big consulting firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to wait for help during an emergency. As your company grows, network downtime and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network remains up and running.
- Build a Solid Basis for Smooth Expansion
Organizations often start with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly built systems need proper assessment, smart long-term planning, and broad-based IT expertise to evolve to a network architecture that can deliver the solid foundation to handle current business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller organizations need guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a network engineer who is trying to sell a specific vendor's technology. Network support and product sales can lead to a situation where the proposed
solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoft's powerful server products with services such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.