Fast and Affordable Remote Technical Support for Anaheim California Networks
Immediate Online Help for Anaheim NetworksFor businesses located in Anaheim California, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they possess the practical experience and are equipped with the advanced technology necessary to resolve most information system problems quickly. This lowers direct expenses because service calls use up minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. Unlike typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and proven processes that ensure the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to interface to your computer system remotely without violating network security.

Progent's advanced service reporting system stores extensive documentation describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of support rendered to every Progent client by every Progent engineer. This archive of issues and responses is stored as a quickly exploitable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online consulting specialists are able to come up with the best resolutions quickly.

Online technical services offered by Progent to companies in Anaheim California include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow transparent backup and fast recovery of important files, applications, images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting support can guide you in establishing an efficient new Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center software to meet the unique requirements of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center group to deal with unusually busy events such as software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology consultants gives your workers in Anaheim California rapid access to a large support group with extensive background providing telephone-based help and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a crucial enabler of business productivity, and Progent's target is to resolve and not just track network issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides online professional consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Anaheim California remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your IT maintenance is proactive rather than reactive. By detecting looming issues before they cause crashes, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a variety of operating systems.
How Your Anaheim Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Anaheim California, Progent's online computer support engineers can deliver effective and economical system help whenever your business requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Anaheim office works with a regular independent support technician or maintains a full time IT staff that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to handle unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Anaheim California
Progent's remote network troubleshooting services allow your Anaheim organization to enjoy the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive added business value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most businesses in Anaheim California, local computer service resources, whether consisting of freelance consultants or an internal IT staff, can solve typical network issues. On the other hand, IT crises can strike when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service professionals offer a convenient, quick, and economical solution to augment your local resources and to pass on valuable information to improve your ability to resolve future issues locally.

  • Less Dependence on Individual Consultants
    For network support, smaller organizations often rely on independent freelance consultants. While independent service people carry less overhead than larger service companies and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your business to wait for help during an IT crisis. As your business expands, network downtime and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to insure your network stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically begin with an IT system created on a modest budget. Without a strong infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly designed systems require proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network architecture that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies require guidance and technical education to negotiate an ever more complicated maze of technology alternatives capable of promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide range of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT help, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Altaro VM Backup software provides small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery capability for individual files and emails, extensive support for Windows Cluster Shared Volumes and for vCenter for handling large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is a certified Altaro partner and offers a broad array of consulting services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

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    Altaro VM Backup software provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Top features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore capability for specific files and emails, support for Windows Server CSV and for vCenter for managing larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to design, deploy, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup.

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