Fast Online Support for Anaheim California IT Networks
For organizations in Anaheim California, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology necessary to solve the majority of network problems quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting experience is particularly important for organizations that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to typical online support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor fixes somehow turn into big invoices. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and field-tested processes which promote the highest degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's computer system remotely without compromising network security.
Progent's proven technical support reporting application keeps extensive documentation describing all service that Progent's clients have been provided. Progent's team engineers have access to the specifics of services provided to each Progent customer by any Progent engineer. This archive of anomalies and resolutions is organized as an easily accessible internal knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions promptly.
Remote support available from Progent to clients in Anaheim California include:
Certified MS Windows Support
Progent's Microsoft-premier remote support experts can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help you company to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult problems associated with network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience allows them to find solutions for problems quickly. In typical cases, less experienced engineers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your network via state-of-the-art on-line support technology in order to provide efficient, secure, and affordable analysis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of infrastructure appliances. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs deployment support, Cisco wireless controllers consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover quickly after a serious breach. Security support services available from Progent include: thorough network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad range of information technologies including network architecture, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that include Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special remote engineering services include:
How Your Anaheim Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your existing organization, identifying or customizing Call Center software to handle the unique demands of your corporation, or providing occasional online personnel to work with your existing Call Center team to deal with unusually busy events such as software migrations, major updates, or installing new applications.
Progent's Call Center team of experienced network professionals gives your computer users in Anaheim California rapid contact with a large technical support resource with extensive experience offering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's aim is to fix instead of just track technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based advanced engineering support and training in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Anaheim California remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into full-scale emergencies, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Anaheim California, Progent's phone-based computer support engineers can deliver effective and affordable IT support the instant your business has to have it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Anaheim organization relies on a regular independent support technician or employs an in-house organization that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected system emergencies or particularly complex integration problems.
Features of Progent's Online Network Support for Anaheim California
Progent's online help, remote troubleshooting, network security consulting, and system administration services offer offices in Anaheim California unparalleled leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Anaheim California and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a per-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone support and requires no ongoing subscription fee for services provided during regular business hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support for critical business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Software Design
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that meet the unique requirements of your business.
- Advanced Online Access Tools
Protected remote connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise require an expensive personal service call. State-of-the-art online connectivity tools and expert engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, in the trenches of IT support, performing a wide variety of technical tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to every customer. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.