Immediate Remote Help for Anaheim Networks
Urgent Online Technical Support for Anaheim NetworksFor organizations located in Anaheim or anywhere in California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick fixes manage to end up as substantial tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized technologies and proven processes which promote the highest degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your system without violating system security.

Progent's proven customer support reporting system includes thorough histories for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help delivered to every Progent customer by every Progent consultant. This archive of issues and solutions is stored as an easily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional massive technical support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists can find optimal solutions in the least time.

Remote services offered by Progent to clients in Anaheim and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the budget to build and maintain an internal Help Desk but who require quick response from an efficient Help Desk Call Center with proficient telephone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or revamping your current organization, identifying or modifying Help Desk Call Center software products to meet the particular needs of your business, or adding temporary phone support staff to work with your in-house Help Desk Call Center resources during demanding situations such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk team of veteran network consultants gives your clients in Anaheim or anywhere in the state of California fast contact with a large technical support resource with years of experience delivering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a solid contributor to business success, and Progent's goal is to resolve rather than just annotate technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides online advanced engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Anaheim, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your computer support is proactive rather than reactive. By uncovering emerging problems before they result in crashes, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of operating systems.
How Your Anaheim Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Anaheim or anywhere in the state of California, Progent's online computer support specialists can deliver effective and cost-effective system help the moment your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Anaheim organization has a regular independent support technician or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to handle sudden network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Anaheim
Progent's online support services allow your Anaheim organization to have the advantages of timely, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic value by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    For most businesses in Anaheim and throughout California, nearby computer support resources, whether represented by freelance consultants or an internal IT staff, can solve typical technical problems. On the other hand, major troubles can strike when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call service specialists give you a convenient, fast, and economical solution to supplement your local help and to convey valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance service people carry smaller internal costs than big support organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback help may force your business to wait for assistance during an emergency. As your business grows, system downtime and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly designed systems require careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complicated array of product alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a wide variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.