Immediate Remote Technical Support for Anaheim Computer Networks
Fast Online Help for Anaheim NetworksFor organizations in Anaheim or anywhere in the state of California, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they possess the real-world background and have access to the advanced tools required to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where quick solutions somehow turn into major bills. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that permit the highest level of efficiency for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to link to your company's system without breaching system security.

Progent's powerful customer support reporting application keeps thorough histories describing all service that Progent's customers have been provided. Progent's staff engineers have access to the history of all help rendered to every client by any engineer. This history of trouble tickets and solutions is structured as an easily retrievable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional massive technical support databases and permit fast response from vendors' internal engineering staff so Progent's remote service specialists are able to determine the best resolutions promptly.

Remote services provided by Progent to customers in Anaheim and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting services can aid you in building an efficient new Call Center or revamping your established one, selecting or customizing Call Center software to meet the special needs of your business, or providing temporary online staff to work with your existing Help Desk Call Center resources to handle unusually busy situations such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your computer users in Anaheim or anywhere in the state of California fast access to a dependable network service group with substantial background delivering telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's goal is to solve and not just track network issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced engineering support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Anaheim, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your network maintenance is proactive rather than reactive. By anticipating looming problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on a mix of OS platforms.
How Your Anaheim Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Anaheim or throughout the state of California, Progent's online network support engineers are ready to provide professional and cost-effective IT help the instant your company has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve network problems rapidly while eliminating the expense and lost time associated with on-site service calls.

Even if your Anaheim organization has a local independent consultant or maintains an in-house organization that know how to handle day-to-day computer problems, Progent’s Microsoft certified engineers are available to provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Businesses in Anaheim
Progent's remote technical help services allow your Anaheim company to have the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your information system will derive added business value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    With most offices in Anaheim and throughout California, local network support resources, whether made up of independent consultants or a full-time IT staff, can deal with the majority of network problems. However, IT crises sometimes spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call support specialists give you a convenient, fast, and affordable way to augment your regular resources and to transfer valuable information to improve your capability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies commonly rely on individual freelance service providers. While freelance consultants carry less overhead than larger support firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of reserve personnel may force your business to go without assistance during an emergency. As your business grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses typically begin with an information architecture created on a modest budget. Without a proper infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the business. These badly designed systems require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure that can provide the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complex maze of product options capable of promoting business growth and improving productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of IT support, executing a broad range of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each consultant to each customer. The practice of detailing and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.