Immediate Online Support for Anaheim California Networks
Fast Online Help for Anaheim SystemsFor companies located in Anaheim California, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you receive. Unlike typical remote support companies, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with situations where fast solutions somehow turn into major bills. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and field-proven methodologies that promote the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to access your computer system without violating corporate security.

Progent's powerful technical support reporting system stores detailed histories of all support that Progent's clients have received. Progent's team engineers have access to the specifics of all help delivered to every Progent client by every engineer. This archive of trouble tickets and fixes is structured as an easily retrievable support database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's online consulting experts can arrive at the best resolutions quickly.

Online services offered by Progent to clients in Anaheim California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and rapid restoration of important files, apps, images, and VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are on a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting utilities designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk team of experienced network professionals offers your customers in Anaheim California immediate assistance from a dependable technical support resource with extensive background delivering telephone-based support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a solid driver of business success, and Progent's policy is to solve and not merely annotate technical issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering support and education in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, Project, Office Word, and Office Excel. To find out more about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Anaheim California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your environment so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they evolve into downtime, automated monitoring can ward off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a mix of operating systems.
How Your Anaheim Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Anaheim California, Progent's online computer support engineers can provide effective and affordable system help the moment your business requires it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Anaheim office deals with a regular freelance consultant or employs a full time IT staff that know how to handle common network issues, Progent's Microsoft certified consultants can still provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Anaheim California
Progent's remote technical help services allow your Anaheim organization to enjoy the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your information system will derive added business value by being increasingly available, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most businesses in Anaheim California, nearby network support resources, whether consisting of outside consultants or a full-time maintenance staff, can resolve typical network issues. On the other hand, major troubles can occur when local resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service experts provide a convenient, quick, and budget-friendly solution to augment your regular resources and to convey valuable information to improve your ability to resolve future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices commonly depend on individual freelance service providers. While freelance service people have less overhead than larger service organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your business expands, network unavailability and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled on top of a weak foundation. When a company grows, stability and scalability issues can hinder the success of the organization. These badly built environments require proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet vital business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of technology alternatives available for accelerating business success and improving efficiency. Businesses hardly need a network consultant who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Lync 2010 provides IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network calling. Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and simplify administration through integration with Active Directory. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support to help your company to maintain and troubleshoot your existing Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist you to design and execute a smooth Skype for Business migration or a migration to Microsoft Teams.

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    Progent can provide the support of an accredited engineer with expertise deploying products from the major telepresence vendors including Cisco, Polycom, and LifeSize and can help your company to design, configure, upgrade, or troubleshoot a telepresence environment that protects your current investment and optimizes the business value of your information network. Progent also offers the services of infrastructure engineers able to help companies of any size to build and troubleshoot a network that provides the performance, dependability, security, and scalability you need to support your video conferencing/telepresence environment.

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    Progent's Microsoft certified support team can help you define and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-location migrations, Progent has the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 support, repair, and consulting services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

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    Progent can help your business to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.

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    • Duo Multi-factor Authentication Integration Support
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    Progent's Duo managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices.

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    • Microsoft ISA Server 2006 Consultants
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    Microsoft ISA 2006 is a comprehensive edge gateway that provides a powerful application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing networks of any sized business against a wide range of attacks. Progent's Microsoft-certified ISA Server consultants can show you how to design, rationalize, pilot, implement, customize and support the Standard or Enterprise version of ISA Server 2006 on your network.

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    • Microsoft Exchange 2010 Migration Engineers
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    Progent's Microsoft-certified consulting experts can help you to determine the benefits of Exchange 2010 for your company and can help you to plan and implement a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide fast payback by increasing your productivity, lowering the cost of equipment and service, simplifying management, and consolidating your vital communications platforms.

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    Progent can provide the support of an accredited consultant with expertise integrating technology from the leading telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help you to design, install, expand, or maintain a telepresence solution that preserves your investment and optimizes the business value of your information system. Progent also offers the expertise of network infrastructure engineers able to help businesses of all sizes to create and troubleshoot a network that delivers the performance, dependability, protection, and scalability you need to accommodate your telepresence solution.

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    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.

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    Even if your company has a minimal computer services staff and a modest technology budget, your information system can still feature the same high reliability and responsiveness that once needed a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT professionals, the most recent system management software for 24x7 monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your vital business applications and hardware up and running.

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