Fast Online Troubleshooting for Anaheim California Networks
For companies located in Anaheim California, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional value because they have the practical background and are equipped with the advanced technology required to solve the majority of network issues quickly. This reduces immediate costs because solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where quick solutions manage to turn into major invoices. Progent's skill at disposing of problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven methodologies which permit the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to connect to your company's system remotely without compromising system security.
Progent's sophisticated technical support reporting application stores thorough documentation of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to each customer by any consultant. This archive of trouble tickets and responses is organized as a conveniently exploitable support knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to find the most efficient resolutions promptly.
Remote technical services available from Progent to customers in Anaheim California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs can handle even the most complex problems associated with network design, deployment, maintenance, compliance, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and developing workarounds or identifying program patches. CCIEs represent an excellent value since their broad experience enables them to resolve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your environment using state-of-the-art on-line support technology to provide efficient, safe, and economical analysis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's CCIEs can provide help for the entire range of Cisco's market leading family of networking devices by offering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to clean up rapidly following a serious breach. Security solutions available from Progent include: thorough data security assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a wide range of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help troubleshooting problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Anaheim Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of experienced network experts gives your clients in Anaheim California instant communication with a reliable network service resource with years of background delivering phone support and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's goal is to fix and not just annotate network problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers remote professional consulting support and education in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Anaheim California online IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By anticipating looming problems before they grow into downtime, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by multiple platforms.
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Anaheim California, Progent's phone-based network support engineers can deliver professional and cost-effective system help the instant your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Anaheim company has a regular freelance support technician or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to resolve sudden system emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Offices in Anaheim California
Progent's remote support services allow your Anaheim organization to realize the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being more available, productive, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most companies in Anaheim California, local computer service providers, whether represented by outside consultants or a full-time maintenance staff, can handle the majority of technical issues. However, major troubles sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support personnel. In these instances, Progent's online service experts provide an easy, quick, and economical solution to augment your regular help and to pass on valuable knowledge to increase your capability to resolve downstream problems locally.
- Reduced Reliance on Individual Service Providers
For IT support, smaller businesses often rely on independent freelance service providers. Although independent service people carry smaller internal costs than larger support companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve help may require your business to go without help during an emergency. As your business grows, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service experts to insure your IT system is always available.
- Create a Solid Foundation for Seamless Growth
Companies often start with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get piled onto an unstable foundation. As a company grows, stability and scalability problems can hinder the success of the business. These badly built environments require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can provide the stable foundation to meet current business demands and facilitate downstream growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller companies require advice and technical education to negotiate an increasingly complex array of product options available for accelerating business growth and enhancing productivity. They do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of network service, performing a broad range of technical tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only expert technical capability, but also a consultant with proven methods for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you are billed just for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of detailing and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.