Fast and Affordable Remote Troubleshooting for Anaheim California IT Networks
Urgent Online Help for Anaheim NetworksFor businesses located in Anaheim California, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they possess the practical experience and have access to the sophisticated technology needed to solve most information system problems quickly. This lowers direct expenses since service calls use up minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you receive. In contrast to typical online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where fast solutions manage to turn into major invoices. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and proven methodologies which permit the highest level of effectiveness for remote technical support and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to interface to your environment remotely without compromising corporate security.

Progent's powerful technical support database system includes detailed histories for the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance delivered to each Progent client by any engineer. This archive of problems and responses is structured as a conveniently accessible support database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service experts can arrive at optimal resolutions quickly.

Remote support offered by Progent to businesses in Anaheim California include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow non-disruptive backup and rapid restoration of critical files, applications, images, plus VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned network professionals gives your computer users in Anaheim California immediate communication with a large network service resource with extensive experience providing phone help and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's intent is to resolve rather than just annotate network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Anaheim California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By detecting looming issues before they expand into network outages, proactive monitoring can head off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of platforms.
How Your Anaheim Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Anaheim California, Progent's online network support engineers are ready to deliver expert and affordable IT help the instant your company needs it. More than two decades of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Anaheim business relies on a local freelance support technician or maintains a full time organization that can deal with day-to-day computer problems, Progent's Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected system crises or especially tough integration problems.

Benefits of Progent's Network Help for Organizations in Anaheim California
Progent's online IT consulting services allow your Anaheim company to experience the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    With most organizations in Anaheim California, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can handle typical network issues. However, major troubles can occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual service technicians. In these situations, Progent's online support experts provide a convenient, quick, and economical way to supplement your regular help and to pass on valuable information to increase your capability to deal with downstream problems in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller companies commonly depend on independent freelance consultants. While independent consultants have smaller overhead than larger service companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve help may require your business to wait for assistance during an IT crisis. As your company expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always available.

  • Build a Solid Basis for Smooth Expansion
    Businesses often start with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the organization. These poorly designed systems need careful analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can provide the solid foundation to meet critical business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller businesses require advice and technical training to negotiate an increasingly complex maze of technology options available for accelerating business success and enhancing productivity. These companies do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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