Fast Remote Support for Anaheim California Computer Systems
Immediate Online Consulting for Anaheim NetworksFor businesses located in Anaheim California, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers offer excellent value because they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system issues quickly. This lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly important in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where fast fixes manage to turn into large invoices. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can access your company's computer system without violating corporate security.

Progent's sophisticated technical support reporting application maintains extensive documentation describing the support that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance provided to each client by any Progent consultant. This database of problems and solutions is stored as a readily exploitable proprietary database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' internal support staff so Progent's online service experts are able to determine optimal solutions quickly.

Online support services available from Progent to customers in Anaheim California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast recovery of vital files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to confirm who you are on a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting tools created to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Anaheim California immediate contact with an efficient support group with extensive experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a major enabler of business success, and Progent's aim is to fix instead of merely report network problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and training in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Anaheim California online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize SCOM to accommodate your business so that your computer support is proactive rather than reactive. By uncovering looming problems before they evolve into network outages, remote monitoring can avoid stressful and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on multiple operating systems.
How Your Anaheim Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Anaheim California, Progent's phone-based network support specialists can deliver expert and affordable IT help the instant your company has to have it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Anaheim office has a regular freelance consultant or maintains a full time organization that know how to deal with typical computer issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to deal with unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Anaheim California
Progent's online IT consulting services enable your Anaheim business to realize the benefits of immediate, expert network support without the cost of managing a full-time IT staff. Your information system will acquire added strategic value by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most companies in Anaheim California, nearby computer service resources, whether represented by outside consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, IT crises may strike when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's online support professionals provide an easy, fast, and affordable way to augment your regular resources and to pass on useful information to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses often depend on independent freelance consultants. Although independent consultants carry less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance during an emergency. As your business expands, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built environments require careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system architecture that can provide the solid foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is trying to resell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, refined support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, in the trenches of IT support, performing a broad range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of detailing and organizing service records results in more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Cisco's wireless IP phones are hardened wireless devices intended for workers who are mobile within campus, warehouse, health-care or other venues where management wants user endpoints that provide more control, data security and durability than is achievable with the BYOD style of workplace communications. Successful integration of Cisco's wireless IP phones typically demands that IT teams configure and fine tune numerous components of your Wi-Fi environment including wireless access points, routers and switches, wireless LAN controllers, and network management tools. Progent's Cisco-certified experts offer remote and on-premises support to help your organization create and administer a Cisco wireless VoIP phone solution by delivering services that can range from debugging the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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    Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware storage device built by Barracuda or a software-based appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting support services to assist your business to plan, configure, manage and repair a backup and disaster recovery solution built on Barracuda Backup.

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