Immediate Online Help for Anaheim California Networks
For organizations in Anaheim California, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated technology necessary to solve the majority of information system issues rapidly. This reduces direct expenses since solutions require minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are billed only for the services that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast fixes somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to access your company's computer system remotely without compromising corporate security.
Progent's sophisticated customer support reporting system maintains thorough documentation of the service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services rendered to every client by every engineer. This database of anomalies and responses is stored as a readily accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' in-house support staff so Progent's remote service specialists are able to determine optimal solutions in the least time.
Online services offered by Progent to customers in Anaheim California include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to help you company to install, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and indicates a consultant's networking knowledge at the master level. CCIEs can handle the most challenging problems encountered in network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to fix problems quickly. In common cases, less qualified service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of sophisticated on-line troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your company to clean up rapidly following a serious breach. Security consulting services available from Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide range of information technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online help resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:
How Your Anaheim Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk software to handle the unique demands of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center resources to deal with demanding events like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology experts provides your computer users in Anaheim California immediate assistance from an effective technical support group with substantial experience offering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a key driver of company success, and Progent's policy is to solve and not simply record network issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Anaheim California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so that your IT support is proactive and automated. By detecting possible issues before they cause crashes, remote monitoring can head off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems powered by a combination of platforms.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Anaheim California, Progent's online network support specialists are ready to provide effective and economical IT help the moment your organization needs it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Anaheim company has a local freelance consultant or employs an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to resolve sudden system crises or particularly complex integration projects.
Benefits of Progent's IT Support for Offices in Anaheim California
Progent's remote support services enable your Anaheim organization to realize the benefits of immediate, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by being more available, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your local support resources
With most companies in Anaheim California, local computer service providers, whether made up of freelance consultants or an in-house IT staff, can handle typical network issues. However, IT crises sometimes occur when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's online support experts provide a convenient, fast, and economical way to supplement your local resources and to pass on useful information to increase your capability to handle future problems in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller organizations commonly depend on individual freelance service providers. Although independent service people have smaller overhead than big service firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of backup help may force your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to make sure your network is always available.
- Create a Scalable Foundation for Seamless Expansion
Companies often start with an information architecture created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, stability and expandability issues can impede the success of the business. Such poorly designed environments need proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network architecture that can deliver the stable foundation to meet critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies need guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of accelerating business success and improving efficiency. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is built around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match technical expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the forefront of network service, performing a wide variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.