Fast Remote Help for Anaheim IT Networks
Immediate Remote Help for Anaheim SystemsFor companies located in Anaheim or anywhere in the state of California, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced technology necessary to solve the majority of information system problems quickly. This reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you receive. Unlike typical online service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate situations where fast fixes somehow end up as large tabs. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for remote consulting and repair for information systems of any size. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to communicate with your network remotely without compromising network security.

Progent's sophisticated technical support reporting system stores comprehensive records describing the service that Progent's customers have been provided. Progent's team engineers have access to the details of assistance provided to each client by every Progent consultant. This history of anomalies and responses is organized as an easily accessible internal database that permits Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting specialists can come up with the best resolutions quickly.

Online technical services available from Progent to businesses in Anaheim and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software to address the unique requirements of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk group to deal with high-demand events like software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of seasoned network professionals offers your clients in Anaheim or anywhere in the state of California quick assistance from an effective support resource with substantial background offering phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a key enabler of company productivity, and Progent's intent is to resolve rather than simply annotate technical issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Anaheim, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By spotting potential trouble spots before they evolve into downtime, system monitoring can minimize stressful and costly network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a combination of operating systems.
How Your Anaheim Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Anaheim or throughout the state of California, Progent's online computer support specialists can deliver effective and economical system support the instant your organization has to have it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Anaheim office deals with a regular freelance support technician or maintains a full time IT staff that can deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the experience to fix unexpected network crises or especially complicated integration problems.

Advantages of Progent's Network Help for Companies in Anaheim
Progent's remote network troubleshooting services enable your Anaheim organization to realize the advantages of immediate, world-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    For most organizations in Anaheim and throughout California, nearby network support providers, whether represented by independent consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises may spring up when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support professionals give you a convenient, quick, and economical way to augment your local resources and to transfer valuable knowledge to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies often depend on individual freelance service providers. While independent consultants have smaller internal costs than big consulting companies and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may force your company to go without assistance during an emergency. As your company expands, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network stays available.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get piled onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed systems require proper analysis, smart long-term planning, and extensive IT expertise to evolve to a system architecture able to deliver the solid foundation to handle current business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical education to negotiate an ever more complex maze of product options capable of promoting business success and improving productivity. They do not need a network consultant who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, in the trenches of network support, performing a wide range of IT tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.