Fast and Affordable Remote Help for Anaheim California Computer Systems
For businesses located in Anaheim California, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network issues quickly. This reduces immediate costs because service calls require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical online support organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with situations where fast repairs manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's network without breaching system security.
Progent's powerful technical support reporting system stores comprehensive records of the support that Progent's clients have received. Progent's staff service personnel have access to the history of services delivered to each customer by every consultant. This history of issues and fixes is organized as a readily searchable proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting specialists can determine optimal solutions promptly.
Remote services available from Progent to clients in Anaheim California include:
Certified MS Windows Expertise
Progent's Microsoft-expert online service experts can deliver network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and validates an individual's networking knowledge at the master level. CCIEs can resolve the most challenging issues encountered in network infrastructure planning, integration, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value because their broad expertise allows them to find solutions for problems quickly. In common cases, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system by means of advanced on-line support tools to perform quick, safe, and affordable analysis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of infrastructure appliances by providing services that include:
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services that can enhance the safety of your Windows, macOS and OS X, or Linux network against assaults or help your company to recuperate quickly after a damaging breach. Security solutions available from Progent cover comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote help resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Anaheim Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran network experts offers your workers in Anaheim California fast communication with an efficient technical support resource with years of experience offering phone support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to company success, and Progent's intent is to resolve and not merely document IT problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply online advanced engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Anaheim California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your network maintenance is proactive and automated. By detecting potential trouble spots before they grow into downtime, remote monitoring can head off disruptive and expensive information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of OS platforms.
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Anaheim California, Progent's phone-based network support engineers are ready to provide professional and affordable system support whenever your business requires it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Anaheim company deals with a local freelance support technician or maintains an in-house organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the time or the expertise to address unexpected network crises or especially complicated integration projects.
Advantages of Progent's IT Support for Organizations in Anaheim California
Progent's remote network troubleshooting services enable your Anaheim company to enjoy the benefits of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by being increasingly reliable, productive, and protected. Benefits to your business include:
- Convenient virtual expansion of your local IT resources
With most businesses in Anaheim California, nearby network support resources, whether consisting of outside consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, IT crises might occur when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call support experts give you an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your ability to deal with future issues in-house.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller organizations often rely on individual freelance consultants. Although freelance consultants carry less internal costs than larger service organizations and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your company grows, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays up and running.
- Build a Solid Basis for Seamless Expansion
Organizations typically begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the success of the organization. Such poorly designed systems need careful analysis, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to meet current business requirements and ease future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller companies require guidance and technical training to negotiate an ever more complex maze of product options capable of accelerating business success and improving productivity. They do not need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, in the trenches of IT service, executing a broad variety of IT projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each staff member to each customer. The discipline of detailing and organizing support activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.