Immediate Remote Support for Anaheim California Networks
For companies in Anaheim California, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls require minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by minimizing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor repairs somehow turn into large tabs. Progent's skill at dealing with problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and proven processes that permit the maximum level of efficiency for online help and repair for computer systems of any size. Progent's remote service group can communicate with your company's network without violating system security.
Progent's proven customer support database system stores thorough histories of the support that Progent's clients have received. Progent's staff engineers have access to the history of services provided to each Progent client by any Progent consultant. This history of issues and responses is stored as a readily searchable proprietary database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from vendors' internal product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions quickly.
Online technical support services provided by Progent to businesses in Anaheim California include:
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Certified MS Windows Experts
Progent's Microsoft-certified online support experts can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide range of platform support including Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop services to help you company to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most challenging problems surrounding network planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience allows them to find solutions for problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment by means of sophisticated on-line troubleshooting technology to provide quick, safe, and economical diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking devices. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Aironet APs engineering support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help businesses to identify and quarantine breached servers and endpoints and protect clean assets from being compromised. If your Anaheim network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery experts can help your Anaheim business to rebuild a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security experts have the wide range of knowledge necessary to rebuild all critical components of a compromised system quickly and with minimal loss of data. To find out more, visit Progent's ransomware removal and operational restoration services.
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CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly after a serious penetration. Security services available from Progent cover comprehensive data security assessment using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with local Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to cover a wide array of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux variants for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, subscription-based services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management staff and your assigned Progent technical consultant so that potential issues can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow transparent backup and fast restoration of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured online account and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
Progent's Co-managed Help Desk Service offers a seamless supplement to your internal support organization. User access to the Service Desk, delivery of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the service database are cohesive regardless of whether issues are resolved by your corporate network support resources, by Progent, or by a combination. You have unrestricted versatility to extend or shrink your share of support work as required. Progent provides initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training.
For details about ProSight Co-Managed Support, refer to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
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Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or improving your established organization, evaluating or customizing Call Center software to meet the special requirements of your business, or providing temporary phone support personnel to supplement your existing Call Center group to deal with unusually busy situations such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Anaheim California quick assistance from a large technical support group with years of background delivering telephone-based help and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a crucial driver of company success, and Progent's aim is to fix and not just report network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Anaheim California remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they evolve into network outages, proactive monitoring can avoid stressful and costly service crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a combination of OS platforms.
How Your Anaheim Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Anaheim California, Progent's phone-based computer support engineers can deliver expert and economical system help the instant your business requires it. More than two decades of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Anaheim organization relies on a local independent support technician or employs a full time organization that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to resolve sudden system emergencies or especially challenging integration problems.
Details of Progent's Online Computer Support for Anaheim California
Progent's online support, Internet-based repair, system security expertise, and system management services offer businesses in Anaheim California the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk services and network administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Anaheim California and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone service and asks for no periodic subscription fee for support services delivered during regular business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized professionals who have skill in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise in critical business applications. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Database Administration and Application Programming
Apple Mac Help
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that address the special needs of your company.
- State of the Art Online Connectivity Software
Secure online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand an expensive personal service call. Effective online access software and experienced engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Availability
For organizations with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose workers require instant access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the front lines of network service, executing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.