Southern California Contact Information:
Progent locations in Southern California
||2400 East Katella
Anaheim, California, 92806
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverley Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Los Angeles Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave Suite 2450
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 90071
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast and Affordable Online Support for Anaheim Networks
For businesses in Anaheim or anywhere in the state of California, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated tools required to resolve most information system problems quickly. This reduces immediate costs because service calls accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated costs due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many remote service firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast solutions manage to end up as large tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and proven methodologies that ensure the highest level of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's environment without compromising network security.
Progent's proven customer support reporting application stores comprehensive histories for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services rendered to every Progent client by any engineer. This archive of problems and solutions is stored as a conveniently exploitable support knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other massive support databases and allow priority response from manufacturers' internal support staff with the result that Progent's remote service experts are able to find the best solutions quickly.
Remote technical support services provided by Progent to businesses in Anaheim and anywhere in the state of California include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers offer computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and validates a person's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn problems associated with network planning, deployment, administration, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs provide excellent value because their depth of expertise allows them to resolve problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network via sophisticated on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide help for all of Cisco's top-selling selection of connectivity appliances by providing services such as:
CISM and CISSP Qualified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to clean up rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive data security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a broad array of computer technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux solutions. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your Anaheim Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex problems to high-level engineers.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or modifying Call Center software to meet the unique needs of your company, or adding temporary phone support personnel to work with your existing Help Desk Call Center team during high-demand situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals offers your clients in Anaheim or anywhere in the state of California fast contact with a dependable support resource with extensive experience providing phone help and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's goal is to resolve instead of merely annotate network issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Anaheim, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive and automated. By anticipating emerging problems before they result in network outages, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a mix of OS platforms.
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Anaheim or anywhere in the state of California, Progent's phone-based computer support specialists can deliver expert and affordable IT support the moment your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Anaheim business works with a local independent consultant or maintains a full time organization that can deal with ordinary network issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to address sudden system emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Anaheim
Progent's online IT consulting services enable your Anaheim business to realize the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:
- Convenient remote extension of your on-site IT resources
With most companies in Anaheim or anywhere in California, nearby computer service resources, whether consisting of outside consultants or a full-time maintenance staff, can solve the majority of network problems. However, IT crises may strike when local resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals provide an easy, quick, and budget-friendly solution to augment your regular help and to transfer valuable information to improve your ability to resolve future issues locally.
- Reduced Dependence on Freelance Consultants
For network support, smaller companies often rely on independent freelance consultants. While independent service people have smaller overhead than larger support companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may require your business to go without assistance during an IT crisis. As your company expands, network downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network stays available.
- Create a Solid Basis for Seamless Expansion
Businesses often begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such badly designed systems need proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business demands and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller offices need advice and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business growth and enhancing efficiency. They do not need a network consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, refined support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of IT support, executing a broad range of technical projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to every customer. The practice of documenting and organizing support activity allows more effective service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.