Fast Remote Troubleshooting for Anaheim California Information Networks
Urgent Remote Support for Anaheim NetworksFor organizations located in Anaheim California, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls require minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. Unlike typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where quick solutions manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-tested processes which permit the highest level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's online support team to link to your environment without violating system security.

Progent's sophisticated service database system stores thorough histories describing the support that Progent's clients have received. Progent's team consultants have access to the records of all help rendered to each client by any Progent engineer. This history of issues and resolutions is structured as an easily searchable proprietary database that allows Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft make available other extensive support databases and allow fast response from manufacturers' internal product engineers so Progent's remote service experts can determine the most efficient solutions in the least time.

Remote technical support services available from Progent to clients in Anaheim California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, whenever you log into a protected application and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth reporting utilities created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network experts provides your clients in Anaheim California fast access to a reliable support resource with substantial background offering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a significant driver of business success, and Progent's policy is to fix rather than simply annotate technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides online professional consulting expertise and training in special business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Anaheim California remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your environment so your network maintenance is proactive and automated. By spotting possible problems before they cause full-scale emergencies, remote monitoring can head off stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by a mix of OS platforms.
How Your Anaheim Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Anaheim California, Progent's online network support specialists are ready to provide professional and affordable system support the instant your business needs it. Over two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to solve computer problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Anaheim office has a regular freelance support technician or maintains a full time IT staff that can handle day-to-day network issues, Progent's Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Anaheim California
Progent's online support services enable your Anaheim business to experience the advantages of immediate, expert IT support without the cost of managing a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    With most organizations in Anaheim California, nearby network service providers, whether represented by outside consultants or an internal IT staff, can deal with typical technical problems. On the other hand, major troubles might occur when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's online service professionals give you a convenient, quick, and affordable solution to augment your local resources and to pass on useful information to improve your capability to handle future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have smaller internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for help during an emergency. As your business grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup service experts to insure your IT system stays available.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. These badly designed environments require proper analysis, smart strategic planning, and extensive IT knowledge to evolve to a system architecture able to provide the stable foundation to handle current business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies require advice and technical training to navigate through an ever more complicated array of technology options capable of promoting business growth and enhancing efficiency. They do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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