Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones were once among the most successful products for maintaining anytime-anywhere access to email, scheduling, web applications, and other critical business information. Progent can provide Anchorage, Alaska businesses the services of BlackBerry-certified experts who can help organizations to manage existing BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the sophistication of small business networks has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for organizations regardless of size, effective deployment and maintenance of RIM BlackBerry technology has grown increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small organizations often resort to external consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-qualified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the need for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting wireless workers. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient online support model, gives small businesses an affordable solution for incorporating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to track and support BlackBerry smartphones throughout your company, recommend security policies that are right for your company, develop custom wireless applications, and ensure that your IT network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.

Technical Support for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering large collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool allows Exchange Server, Domino, or Groupwise users to send and receive messages that stay encrypted during wireless transit to provide maximum security. BlackBerry BES Server also simplifies a wide selection of crucial administrative tasks ranging from BlackBerry deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-qualified engineers can show you how to utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user configurations with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also help you to use BlackBerry Enterprise Server to implement key procedures not supported by the less advanced BES Server Express. These procedures include:

  • Install and support BES Server's fault-tolerant architecture using VMware
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Automatically track and report on the integrity of your BlackBerry solution

Expert BlackBerry Consulting Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to deliver prompt assistance to businesses in the Anchorage region or anywhere in the state of Alaska. Progent's seasoned online technical support experts have helped businesses resolve computer problems and reduce support expenses in each state in the country and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a wide array of technologies related to BlackBerry products including wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform common support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified service professionals can also help your company to troubleshoot a broad array of problems concerning synchronization, device recognition, messaging consistency, web browsing, mobile connections, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online consulting services for small company IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support expenses at a minimum and, by resolving problems quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures including resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also help you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to select and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, install the MDS and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
To get in touch with Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.
















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