Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once among the most successful solutions for maintaining location-independent connectivity to messaging, calendars, web-based programs, and other vital business data. Progent offers Anchorage, Alaska businesses the expertise of BlackBerry-certified experts who can assist organizations to maintain their BlackBerry deployments or migrate efficiently to a more popular mobile solution.
As the sophistication of small business IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the norm for businesses of all sizes, successful deployment and support of RIM BlackBerry technology has become more challenging. To address areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small organizations often resort to external support firms who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-qualified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small businesses an affordable alternative for integrating BlackBerry products productively into their information system.
Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to monitor and control BlackBerry devices throughout your business, define security policies that make sense for your company, develop custom mobile applications, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.
Integration Expertise for BlackBerry BES Server
Research in Motion's high-end platform for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted during transit to provide maximum security. BlackBerry BES Server also streamlines a broad selection of vital administrative tasks ranging from smartphone setup and upgrades to wireless security and high availability.
Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry BES Server to perform basic jobs such as:
- Deploy and manage applications
- Plan smartphone, application, and IT policy updates
- Update BlackBerry smartphone software remotely
- Manage user configurations with BES Server's extensive selection of policies
Progent's BlackBerry-certified engineers can also assist you to use BES Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:
- Install and manage BlackBerry's fault-tolerant infrastructure using VMware
- Install BlackBerry devices remotely
- Establish specialized management roles
- Automatically track and analyze the health of your solution
Expert RIM BlackBerry Consulting Support Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are available online to provide prompt assistance to companies in the Anchorage region or anywhere in the state of Alaska. Progent's seasoned remote consulting experts have helped IT organizations solve network issues and cut support expenses in each state in the United States and established a substantial following of loyal customers. (Refer to Progent's customer testimonials.)
Progent can provide online consulting support for a wide array of technologies related to BlackBerry products such as wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Major RIM BlackBerry credentials earned by Progent's support experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, changing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can in addition assist you to troubleshoot a broad array of issues concerning synchronization, device detection, messaging consistency, web access, wireless connections, IM, PC application installation, and Desktop Redirector.
As a leader in providing countrywide online technical assistance for small company networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support expenses at a minimum and, by solving problems quickly, maximizes the efficiency of your BlackBerry clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and delete BlackBerry device clients on Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, install push and pull access control lists, control Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.
Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs assessment, system architecture, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a mobile wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to decide which administration approach and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions about options for software versions, processors and storage, network design, and application set up.
To maximize network security, Progent's BlackBerry-certified consultant can help you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security engineers to perform network-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.
Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
To get in touch with Progent about consulting expertise for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.