Consulting Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most popular products for achieving anytime-anywhere access to messaging, scheduling, web-based applications, and other vital business information. Progent can provide Anchorage, Alaska companies support from BlackBerry-premier professionals who can assist organizations to manage their BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry solutions has become more challenging. To address areas such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and corporate databases, small businesses frequently resort to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of experience, combined with Progent's proven online support model, provides small companies a budget-friendly solution for incorporating BlackBerry products productively into their business information network.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, configure streamlined administration utilities to help you monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom wireless applications, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.

Onsite IT Consulting
Progent locations in Alaska State

City Address Phone Link
Anchorage 721 Depot Drive
Anchorage, AK 99501
United States
(907) 308-2140 Anchorage Network Support Services


Technical Expertise for BlackBerry BES Server
Research in Motion's advanced platform for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Microsoft Exchange Server, Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted during transit to ensure maximum data protection. BES Server also streamlines a broad selection of vital administrative tasks ranging from smartphone setup and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-premier consultants can help you use BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BES Server to perform important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BlackBerry's high-availability architecture using virtualization
  • Install BlackBerry smartphones wirelessly
  • Set specialized management roles
  • Monitor and report on the integrity of your BlackBerry solution

Professional BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are available remotely to deliver prompt technical help to businesses in the Anchorage area or anywhere in Alaska. Progent's seasoned remote technical support team has helped IT organizations resolve computer issues and cut support costs in every state in the U.S. and built a large following of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide online assistance for a wide array of issues associated with RIM BlackBerry products such as synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Major BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, configuring wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using WiFi for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs analysis, system architecture, installation planning and execution, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to create a mobile wireless solution that meets your IT budget and supports your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and hardware products match your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices concerning options for software versions, processors and storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist you to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Professional
If you wish to contact Progent about consulting assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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  • Les Kent has a 35-year track record of effective network integration, business administration, marketing, and operations. He has demonstrated a talent for developing elegant IT solutions while working as a network architect, software developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and global enterprises.

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    Progent's Apple Mac networking engineers can assist you with a broad range of system infrastructure issues such as system architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies including VoIP and fast wireless networking. For company networks built exclusively on Apple Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and size to handle the challenge of planning, configuring, and maintaining a system infrastructure that is robust, secure, efficient and supportive of your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan SAN solution. Progent can also give you access to certified experts to support Cisco routers and switches.

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    Progent's Citrix consultants can help you to assess the potential strategic value of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management tools in your Microsoft Hyper-V environment, and demonstrate to you how to use Citrix Essentials to enhance the responsiveness, availability, consistency, and recoverability of your virtual environment while reducing the cost of resources and support and simplifying administrative tasks.

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