Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most popular products for achieving mobile connectivity to email, calendars, web-based applications, and other vital business information. Progent offers Anchorage, Alaska companies the expertise of BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.
As the complexity of small business networks has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for companies of any size, effective integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations frequently turn to external support firms who specialize in BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-certified consultants who can assist small businesses to plan, administer, and repair BlackBerry solutions affordably and effectively, eliminating the necessity for an internal BlackBerry solutions expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient remote service delivery capabilities, gives small businesses an economical solution for integrating BlackBerry products seamlessly into their information system.
Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can track and control BlackBerry smartphones across your company, define security policies that are right for your company, develop custom wireless applications, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and safely.
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Progent offers consulting services and onsite technical support throughout Alaska.
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Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry devices, offering a centralized platform for controlling critical jobs such as device installation, upgrades, and deactivation and providing a strong foundation for security and high availability. BlackBerry BES Server delivers transparent communication between Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and allows remote synchronization.
BlackBerry Enterprise Server provides a variety of data protection options beginning with automatic data encryption of messages sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple DES. BES Server also allows excellent versatility in selecting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and enable them remotely. Samples of these over-the-air configurable security settings include:
- Disable a BlackBerry device
- Wipe information from a misplaced or stolen smartphone
- Disable Bluetooth functionality
- Enable built-in defenses against malware
BES Server also provides versatility in determining mechanisms to keep mobile users from installing or executing unsecure or unauthorized code. Progent can assist you to choose protective techniques like:
- Specify exactly which applications are allowed on the device
- Block external software from allocating persistent memory on the device
- Determine which functions third-party applications can access on the device
- Restrict the types of connections third-party programs running on the BlackBerry device can initialize
- Block all third-party software from being loaded or run on the smartphone
Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can in addition help you to troubleshoot a broad range of issues concerning synchronization, handset recognition, messaging consistency, web access, mobile connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.
As a leader in providing nationwide online consulting services for small company IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support expenses at a minimum and, by solving problems promptly, optimizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.
Progent's BlackBerry engineers can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and help your company to define and install appropriate security configurations.
Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports based on SNMP data.
Progent's BlackBerry consultant can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements assessment, system design, deployment planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to create a mobile wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, assist your organization to determine which management approach and equipment match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, processors and mass storage, network design, and application set up.
To maximize system security, Progent's BlackBerry expert can help you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security specialists to run company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.
Call or Email Progent to Get Help from a BlackBerry-Certified Consultant
To ask Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.