Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most popular products for achieving mobile connectivity to email, calendars, web-based applications, and other vital business information. Progent offers Anchorage, Alaska companies the expertise of BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small business networks has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for companies of any size, effective integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations frequently turn to external support firms who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to plan, administer, and repair BlackBerry solutions affordably and effectively, eliminating the necessity for an internal BlackBerry solutions expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient remote service delivery capabilities, gives small businesses an economical solution for integrating BlackBerry products seamlessly into their information system.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can track and control BlackBerry smartphones across your company, define security policies that are right for your company, develop custom wireless applications, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and safely.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.

Onsite IT Consulting
Progent locations in Alaska State

City Address Phone Link
Anchorage 721 Depot Drive
Anchorage, AK 99501
(907) 308-2140 Anchorage Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry devices, offering a centralized platform for controlling critical jobs such as device installation, upgrades, and deactivation and providing a strong foundation for security and high availability. BlackBerry BES Server delivers transparent communication between Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry BES Server Integration Support

BlackBerry Enterprise Server provides a variety of data protection options beginning with automatic data encryption of messages sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple DES. BES Server also allows excellent versatility in selecting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and enable them remotely. Samples of these over-the-air configurable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a misplaced or stolen smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BES Server also provides versatility in determining mechanisms to keep mobile users from installing or executing unsecure or unauthorized code. Progent can assist you to choose protective techniques like:

  • Specify exactly which applications are allowed on the device
  • Block external software from allocating persistent memory on the device
  • Determine which functions third-party applications can access on the device
  • Restrict the types of connections third-party programs running on the BlackBerry device can initialize
  • Block all third-party software from being loaded or run on the smartphone

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can in addition help you to troubleshoot a broad range of issues concerning synchronization, handset recognition, messaging consistency, web access, mobile connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online consulting services for small company IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support expenses at a minimum and, by solving problems promptly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements assessment, system design, deployment planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to create a mobile wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, assist your organization to determine which management approach and equipment match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, processors and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry expert can help you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security specialists to run company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Consultant
To ask Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.



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  • Les Kent has a 35-year track record of successful technology integration, executive management, sales, and operations. He has shown a knack for developing elegant information technology solutions during his time as as a network architect, application developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and global corporations.

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    Progent's Microsoft engineers can provide affordable remote support and programming services to assist your business to plan, implement, manage, and troubleshoot SharePoint 2010 environments that can include web pages that can function as portals, extranets, document management tools, wikis, data marts, business information systems, enterprise search, Visio-driven workflows, and other tools to support and enhance information sharing. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's familiar desktop programs like Excel, Word, PowerPoint, and Project. Progent can help you to upgrade from earlier releases of SharePoint or adapt a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 solution.

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    Online Troubleshooting Malware Forensics

    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks.

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    Live Communications Server Consulting Services

    Microsoft Office Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade package featuring enhanced security, seamless integration with other Microsoft products, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from cost savings and elevated operational efficiencies, enhanced individual productivity, and stronger IP protection with this easy-to-administer, fault-tolerant IM platform. Effective deployments of Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-authorized consultants can deliver the expertise necessary to realize all the advantages of Microsoft Office Communications Server across your whole corporation.

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  • Les Kent has a 35-year track record of successful technology integration, executive administration, sales, and operations. He has demonstrated a knack for developing elegant IT solutions during his time as as a network designer, application developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and major corporations.

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    Progent's Cisco-certified VoIP phone and video IP phone experts can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, previously named CallManager, or with Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco SRST systems for high availability.

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    Progent's certified Microsoft Office and Office 365 experts can assist businesses to integrate Microsoft Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that provides quick ROI and enables improved business results. Progent can help you to interface Microsoft Office or Office 365 applications with each other and with other core Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to resolve compatibility problems with various versions of Microsoft Office desktop and can provide customized online training to individual users and teams.

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    E-Mail Guard is Progent's economical spam filtering and virus defense managed service that offers small businesses world-class defense against spam, viruses, DHA attacks, and other types of e-mail-based attacks on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive suite of web-based spam filtering and anti-virus services that stop email attacks before they are able to penetrate the network firewall. Perimeter Manager also lets administrators monitor and manage their email systems, regardless of server platform, hardware technology, or geographic location.

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    Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

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    Progent can help small and medium-size companies to configure IP voice platforms to give their at-home workers the advantage of seamless extensions of the company phone network.

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    Hyper-V 2016 utilizes key features initially developed for and proven on Microsoft Azure, one of the world's largest public clouds. This dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade strategy, train your IT management and support staff, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you the highest possible business benefit.

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    Progent can deliver comprehensive remote support for all major technical areas associated with todayís small company information systems and offers a variety of vital, on-demand support services including a part-time CIO to offer senior-level IT design and negotiating capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management help for critical initiatives such as office moves orOS upgrades, Cisco-certified consultants for designing high-performance and reliable infrastructure, certified security specialists to verify data safety and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software programmers to create, enhance, or repair business application programs.

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    Progent's Cisco Meraki wireless access point experts offer remote and onsite support services to help businesses of all sizes to design, deploy, manage, expand or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to configure and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, responsiveness, security, manageability and availability for wired and Wi-Fi users regardless of their mobility or device.

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  • 24-Hour Apple Final Cut Pro Class
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    Progent's Apple Mac experts can support the creative facets of Macintosh computing by providing help services and education in imaging, audio, and video. Progent's consultants offer expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.

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  • Proxim Wireless Case Study
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    Progent provided a wireless networking solution that enabled a school to improve productivity and avoid the recurring costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing separate sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative offered better performance and dependability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it provided immunity to outside interference.

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    If you need help creating, improving, or repairing applications for Windows, Linux, or for the Web, Progentís team of programmers, relational database architects, and project managers can ensure you get the job completed on time and within budget. Progent's seasoned software developers can provide affordable and efficient remote consulting for projects as small as creating Vidual Basic macros for Excel or as large as developing mission-critical RDBMS applications built on SQL Server or MySQL.

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    Progent's Microsoft Certified engineers can provide world-class support for major deployments of Microsoft Exchange. Progent's consultants can help you prepare for multi-site Exchange installations or upgrades and can provide local technicians to help enterprises with installations of Microsoft Exchange in the or any area covered by Progent's consultants.

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    Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and repairing SCOM solutions and offer companies of any size expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to industry best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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    Progent provides clients access to consultants who have been awarded some of the computer industry's most prestigious certifications. Progent believes that customers deserve to know that their IT service providers have formal testing plus broad practical experience so that Progent's customers can engage Progent's service with trust. Often, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially superior vendor assistance than is offered to uncertified service providers, enabling Progent to offer clients a better level of computer support. In other cases, major certifications such as CISM or CISSP for IT security can aid corporate customers to show compliance with regulatory requirements by engaging the assistance of accredited industry professionals.

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  • Consultant Services Capacity Planning Test Lab
    Herakles/QTS Test Lab Consultants

    The Progent Test and Training Lab located at the QTS Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent clients who lack sufficient internal resources to assemble proper pilot environments, the lab reduces capital outlay and engineering risk and helps keep critical network projects on schedule.

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  • Failover Cluster Manager Windows Server 2012 Remote Consulting
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    Progent's certified failover clustering experts can help businesses to assess the benefits of utilizing Microsoft Windows Server 2012 failover clustering technology to build an advanced fault-tolerant/disaster recovery strategy, help you to design and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual ones, and help you to automate the administration of failover clusters.

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  • Cisco ASA 5500 Remote Support Services
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    Progent's Cisco CCIE-certified networking consultants can assist your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.

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