Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support personnel are likely to take longer to recognize a breach and are least able to organize a rapid and coordinated response. The more lateral movement ransomware can achieve within a target's network, the more time it will require to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help organizations in the Anchorage area to identify and quarantine infected devices and guard clean assets from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Anchorage
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryption tools needed to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an extra payment in exchange for not publishing this information on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the downloaded information.

The restoration process subsequent to ransomware penetration has several distinct phases, the majority of which can be performed concurrently if the recovery team has enough people with the necessary skill sets.

  • Quarantine: This time-critical initial response requires blocking the sideways spread of the attack within your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes include isolating affected endpoint devices from the rest of network to block the spread, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the network to a basic useful level of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and safe remote access. Progent's ransomware recovery experts use advanced workgroup platforms to organize the multi-faceted restoration process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's managers and network support group to prioritize tasks and to get essential services back online as quickly as feasible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which restore methods are needed. Ransomware assaults can take down key databases which, if not carefully closed, might have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected during the ransomware attack.
  • Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized companies the benefits of the same anti-virus technology implemented by many of the world's biggest corporations such as Netflix, Citi, and NASDAQ. By providing real-time malware filtering, detection, containment, recovery and forensics in a single integrated platform, Progent's ASM cuts TCO, simplifies administration, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services include determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and using the decryption utility; debugging failed files; creating a clean environment; remapping and connecting datastores to match exactly their pre-attack state; and restoring computers and software services.
  • Forensics: This process is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This history of how a ransomware attack progressed through the network assists your IT staff to evaluate the damage and highlights gaps in security policies or processes that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensic analysis is typically given a high priority by the cyber insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes like operational continuity are pursued in parallel. Progent maintains a large team of IT and security experts with the knowledge and experience needed to perform the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This scope of skills allows Progent to identify and integrate the undamaged parts of your IT environment following a ransomware intrusion and reconstruct them quickly into a functioning system. Progent has collaborated with top insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Anchorage
For ransomware cleanup expertise in the Anchorage metro area, call Progent at 800-462-8800 or see Contact Progent.



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    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems.

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