Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support personnel are likely to be slower to become aware of a break-in and are least able to organize a quick and forceful response. The more lateral movement ransomware can manage within a victim's network, the more time it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Anchorage metro area to identify and isolate infected devices and guard undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Anchorage
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any accessible system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement payment in exchange for the decryptors required to recover scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs demand an additional payment in exchange for not posting this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a big issue according to the nature of the downloaded data.

The restoration work after a ransomware attack involves several distinct phases, most of which can proceed concurrently if the response team has enough members with the required experience.

  • Quarantine: This urgent initial step requires arresting the sideways progress of the attack within your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities include cutting off infected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a basic useful degree of capability with the shortest possible delay. This process is typically the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and secure endpoint access. Progent's recovery team uses advanced collaboration tools to organize the multi-faceted recovery effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a customer's management and network support staff to prioritize activity and to get essential resources on line again as quickly as feasible.
  • Data recovery: The work necessary to restore data impacted by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which recovery methods are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, might need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work may be required to find clean data. For example, non-encrypted OST files may exist on employees' PCs and notebooks that were not connected during the ransomware attack.
  • Implementing modern AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the identical anti-virus technology used by many of the world's largest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, detection, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryptor utility; debugging failed files; building a pristine environment; mapping and connecting datastores to match exactly their pre-attack state; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline across the network from start to finish. This history of how a ransomware assault progressed within the network assists your IT staff to assess the damage and brings to light vulnerabilities in policies or processes that should be corrected to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is usually given a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes like operational resumption are executed in parallel. Progent has an extensive team of information technology and security professionals with the knowledge and experience needed to carry out the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This scope of skills allows Progent to identify and consolidate the undamaged parts of your information system following a ransomware assault and reconstruct them rapidly into a viable network. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Anchorage
For ransomware cleanup expertise in the Anchorage area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Server growth wreaks havoc on network budgets and administrative resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of hardware and quicker return on investment, more leveraged use of physical computers, streamlined operations, enhanced network availability, and easier management. Typical usage scenarios for virtual machines include resource consolidation, economical platforms for mission-critical legacy applications running on obsolete operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.

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