Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff are likely to take longer to recognize a break-in and are least able to mount a rapid and forceful defense. The more lateral movement ransomware is able to achieve within a target's system, the longer it takes to restore core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can help businesses in the Anchorage metro area to identify and quarantine infected servers and endpoints and guard undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Anchorage
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration nearly impossible and basically throws the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware assault, insist on a ransom payment in exchange for the decryption tools needed to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an extra payment for not posting this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big problem according to the nature of the downloaded information.

The recovery work after a ransomware penetration has several distinct phases, most of which can be performed concurrently if the recovery workgroup has enough people with the necessary skill sets.

  • Quarantine: This urgent initial response requires arresting the sideways spread of the attack within your network. The longer a ransomware assault is allowed to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities include cutting off affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic useful level of functionality with the least downtime. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and protected endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complicated recovery process. Progent understands the importance of working quickly, continuously, and in unison with a customer's managers and network support staff to prioritize tasks and to get vital resources on line again as quickly as feasible.
  • Data recovery: The work necessary to restore data impacted by a ransomware attack depends on the state of the systems, how many files are affected, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Some detective work could be required to locate clean data. For example, non-encrypted OST files may exist on staff desktop computers and notebooks that were not connected at the time of the assault.
  • Deploying advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the same AV tools used by many of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By providing in-line malware blocking, classification, containment, recovery and analysis in one integrated platform, Progent's ProSight ASM reduces total cost of ownership, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor utility; debugging failed files; building a clean environment; mapping and reconnecting drives to match precisely their pre-encryption condition; and reprovisioning machines and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's progress across the network from start to finish. This history of the way a ransomware assault travelled through the network helps you to evaluate the damage and highlights vulnerabilities in policies or work habits that need to be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is commonly given a high priority by the insurance carrier. Because forensics can take time, it is critical that other key recovery processes such as business resumption are executed concurrently. Progent has an extensive team of information technology and security experts with the skills needed to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to identify and consolidate the surviving pieces of your network after a ransomware assault and rebuild them rapidly into a functioning system. Progent has worked with top cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Anchorage
For ransomware cleanup expertise in the Anchorage metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Linux consulting services offer small companies and developers help with administering and supporting Linux systems that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you an easy one-stop consulting firm to show you how to create and manage a protected and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's expert application designers and programmers can assist your company to build enhancements to Microsoft GP that support the unique needs of your organization without losing the advantages of seamless Windows integration. Progent can also offer help with a range of development technologies that can be utilized to build integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    System Center Configuration Manager automates application and device deployment and updating, centralizes security and compliance settings management, keeps track of network assets, protects against corporate data leakage, performs network health monitoring, enables safe end-user self service, and delivers a single point of control for managing multi-OS networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist your organization with any facet of planning, implementing, using and troubleshooting a SCCM solution for on-premises, cloud, or hybrid environments.

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    Progent offers customers the services of engineers who have earned some of the IT industry's most prized credentials. Progent believes that customers deserve to be sure that their computer service professionals have accredited training as well as extensive real-world experience so that Progent's clients can engage Progent's service with confidence. In many cases, vendor certifications such as the CCIE confers priority for substantially superior vendor support than is offered to uncertified consultants, allowing Progent to deliver clients a better level of IT support. In other cases, major credentials such as CISSP or ISSEP for network security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the assistance of accredited industry experts.

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