Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff may be slower to become aware of a break-in and are least able to mount a quick and coordinated defense. The more lateral progress ransomware is able to manage inside a target's system, the more time it will require to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Anchorage area to identify and quarantine breached servers and endpoints and protect clean assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Anchorage
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and basically throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a ransom payment for the decryptors needed to unlock scrambled data. Ransomware assaults also attempt to exfiltrate files and hackers demand an extra payment in exchange for not posting this information or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major issue depending on the nature of the stolen information.

The recovery process after a ransomware attack has several crucial phases, the majority of which can proceed in parallel if the recovery workgroup has enough members with the required skill sets.

  • Quarantine: This urgent first response involves arresting the lateral progress of the attack across your IT system. The longer a ransomware attack is allowed to run unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include cutting off infected endpoints from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of functionality with the least downtime. This effort is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe endpoint access. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the complex recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's managers and IT group to prioritize tasks and to get critical services back online as quickly as possible.
  • Data recovery: The work necessary to recover data impacted by a ransomware assault depends on the condition of the network, how many files are encrypted, and which restore techniques are required. Ransomware attacks can take down critical databases which, if not carefully shut down, might need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work could be needed to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including root users. This provides an extra level of protection and restoration ability in the event of a ransomware breach.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical anti-virus technology deployed by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By providing real-time malware filtering, detection, mitigation, restoration and analysis in a single integrated platform, ProSight ASM lowers TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the insurance provider, if any. Services consist of establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; debugging decryption problems; building a clean environment; mapping and reconnecting drives to match exactly their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed within the network assists you to assess the impact and brings to light weaknesses in rules or work habits that need to be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is usually assigned a high priority by the cyber insurance carrier. Because forensics can take time, it is essential that other key activities such as business continuity are pursued in parallel. Progent maintains an extensive team of IT and security professionals with the skills required to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and on-premises IT services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP software. This breadth of skills allows Progent to salvage and integrate the surviving pieces of your IT environment following a ransomware intrusion and rebuild them quickly into an operational system. Progent has worked with top cyber insurance providers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Anchorage
For ransomware system restoration consulting in the Anchorage area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you a convenient single consulting firm to show you how to build and manage a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

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    Progent's Solaris family support services provide small companies and software developers assistance with administering and supporting Solaris systems that run with Microsoft-based networks. Progent offers your organization access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience offers you a convenient single source to show you how to build and manage a protected and robust cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft coexistence by combining MS Windows with major variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting to assist businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.

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    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have some mailboxes located at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist you with any facet of designing, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is successfully completed on time and on budget.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and onsite consulting expertise, application development, and technical support services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can help you design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud-based infrastructure into a seamless intranet system.

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    ProSight Reporting is an expanding line of in-depth reporting tools designed to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's Microsoft certified consultants can help you to evaluate Windows 7 to confirm application and driver compatibility and to determine its performance and reliability operating in your environment. Progent can also show you how to estimate the potential strategic benefits of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 makes sense for your business strategy, Progent can help you to design and execute a non-disruptive migration to Microsoft Windows 7 from a your current version of Windows.

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    Microsoft has made a strong effort to enable seamless hybrid environments that combine Microsoft 365 and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and within budget.

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    Progent's Juniper-authorized NetScreen consultants can assist your company to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper products, and repair network infrastructure issues in all-Juniper or mixed-vendor environments.

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    The service background of Progent's certified Windows Server consultants, with an average of over 10 years of work in Microsoft technology, assures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with designing, installing, administering and troubleshooting sophisticated information technology solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Windows NT.

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    SQL Server 2005 offers indispensable, familiar tools to IT professionals and network users, reducing the complexity of creating, deploying, managing, and accessing company information and database applications on platforms ranging from handheld devices to enterprise data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and broad knowledge in designing and deploying data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical devices that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity.

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    Progent can help you to design, implement and administer a backupup/restore solution based on MSP360 Backup software to protect your assets residing on any major public cloud. Progent offers end-to-end monitoring and remote management to prevent data loss caused by user miscues, computer error, ill-intentioned insiders, and malware assaults such as ransomware.

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    Progent's Microsoft-certified consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite assessment and upgrade support for Windows 10 offered by Progent include Return on Investment analysis, project supervision, application compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management, teleworker access, security and compliance, automated provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and users, and post-migration consulting support.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major enhancements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.

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    Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent also offers remote support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior disaster recover planning experts. Progent can also assist you to design and carry out a move to the Flexential facility with services like designing system architecture, recommending hardware, system configuration and testing, troubleshooting, setting up remote management, and training your network support team.

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    The Help Desk support model used by Progent offers small organizations an dependable option to reliance on freelance consultants by offering extensive expertise shared by numerous engineering groups, optional 24x7 availability of emergency help, fast escalation to top-level engineers for solving the most difficult issues, support consistency and reliability, prompt follow through overseen by veteran service administrators, a variety of easy-to-use techniques for initiating support jobs, and a high level of progress visibility made possible by ticket updates and accessible through a web-based portal.

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