Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may take longer to become aware of a breach and are least able to mount a quick and forceful defense. The more lateral progress ransomware is able to make inside a victim's system, the longer it will require to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can help businesses in the Anchorage area to locate and isolate infected devices and guard clean assets from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Anchorage
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration nearly impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an extra payment in exchange for not publishing this information on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen information.

The recovery process after a ransomware penetration has a number of distinct phases, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the required experience.

  • Containment: This urgent first step involves blocking the lateral spread of the attack across your network. The more time a ransomware attack is allowed to go unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off affected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable level of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access management. Progent's recovery experts use advanced workgroup tools to organize the complex restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's management and IT group to prioritize activity and to put vital services back online as fast as feasible.
  • Data recovery: The work necessary to restore data damaged by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and which restore methods are required. Ransomware assaults can take down key databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to locate undamaged data. For example, undamaged OST files may exist on staff desktop computers and laptops that were not connected at the time of the attack.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the identical AV tools deployed by many of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By providing real-time malware blocking, detection, containment, repair and forensics in a single integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if any. Services consist of determining the kind of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryption utility; debugging decryption problems; creating a pristine environment; mapping and reconnecting drives to reflect precisely their pre-encryption state; and recovering physical and virtual devices and software services.
  • Forensics: This activity is aimed at discovering the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware assault progressed through the network assists you to evaluate the damage and highlights weaknesses in rules or work habits that need to be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is commonly assigned a high priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is essential that other key activities like operational resumption are performed in parallel. Progent maintains a large roster of information technology and security professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning software. This scope of skills allows Progent to salvage and integrate the surviving parts of your information system after a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with top insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Anchorage
For ransomware cleanup consulting in the Anchorage area, phone Progent at 800-462-8800 or visit Contact Progent.



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    macOS and Windows Consulting Services

    Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar office productivity applications. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows platforms so that Macintosh users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who run Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for networks that mix Mac with Microsoft Windows systems with complete resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows systems.

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    Cybersecurity Bulletins Cybersecurity Consultancies

    This page contains current information on cybersecurity threats, patches, and leading practices. Contact Progent if you need help securing your network against the latest IT security threats.

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  • Remote Technical Support Internet Security and Acceleration Server 2006
    ISA 2006 Firewall Consultant

    Microsoft ISA 2006 is a multi-functional gateway that provides a powerful application layer firewall, VPN, and web caching platform for securing the Internet-facing applications of any organization against a broad range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can show you how to plan, cost-justify, pilot, install, configure and support the any edition of ISA Server on your network.

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  • UNIX, Windows Consultant
    Remote Technical Support Windows, UNIX, Solaris

    Progent's UNIX platform support services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient single source to help you build and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • SQL Server Replication Consulting
    MS SQL Network Consulting

    SQL Server 2005 delivers indispensable, familiar tools to computer experts and information workers, reducing the difficulty of creating, integrating, administering, and accessing enterprise data and analytical applications in environments ranging from handheld devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in designing and deploying information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Consulting Services Spora ransomware recovery

    Progent's proven ransomware recovery experts can help your business to restore an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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  • Aironet 802.11ac AP Technical Consultant
    Aironet 1500 Access Point Setup and Support

    Progent's Cisco certified wireless networking experts offer economical remote and on-premises support for legacy and current 802.11ac Aironet wireless access points (APs) and Progent can help you to plan and manage Wi-Fi environments that include indoor and outdoor/ruggedized Aironet access points.

  • Windows Server 2016 Hyper-V On-site Technical Support Windows Server 2016 Hybrid Online Support Services
  • Windows Server 2019 Live Migration Technology Consulting Services Windows Server 2019 Hybrid Integration Consulting Services

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