Ransomware Hot Line: 800-993-9400

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when support staff may take longer to become aware of a breach and are less able to mount a quick and forceful response. The more lateral movement ransomware is able to make within a target's network, the more time it will require to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help businesses in the Anchorage metro area to locate and isolate infected devices and guard clean resources from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Expertise Available in Anchorage
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any accessible system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, demand a ransom fee for the decryption tools needed to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers demand an additional settlement for not publishing this information on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big problem according to the nature of the stolen data.

The restoration process after a ransomware attack involves several crucial phases, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the necessary experience.

  • Containment: This time-critical initial step requires arresting the sideways progress of the attack within your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include isolating affected endpoints from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of capability with the shortest possible downtime. This process is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business applications, network topology, and safe remote access. Progent's recovery experts use advanced workgroup platforms to coordinate the complex restoration effort. Progent understands the importance of working quickly, tirelessly, and in unison with a customer's management and IT staff to prioritize activity and to get vital resources on line again as fast as feasible.
  • Data recovery: The work required to recover data damaged by a ransomware attack depends on the state of the systems, how many files are affected, and which restore techniques are needed. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were not connected at the time of the attack.
  • Deploying modern AV/ransomware defense: Progent's ProSight ASM gives small and medium-sized companies the advantages of the same AV tools used by some of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By providing real-time malware blocking, identification, mitigation, recovery and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies administration, and expedites resumption of operations. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities consist of establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; receiving, learning, and operating the decryptor utility; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and recovering physical and virtual devices and software services.
  • Forensic analysis: This process involves learning the ransomware attack's progress across the network from beginning to end. This history of how a ransomware attack progressed through the network assists you to evaluate the impact and uncovers shortcomings in security policies or work habits that need to be rectified to prevent later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensic analysis is usually given a top priority by the cyber insurance carrier. Because forensics can take time, it is critical that other important activities such as business resumption are performed concurrently. Progent maintains a large roster of IT and cybersecurity experts with the skills required to perform activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite network services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes consultants who have earned advanced certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This breadth of expertise allows Progent to identify and integrate the undamaged pieces of your network following a ransomware attack and reconstruct them quickly into a functioning network. Progent has collaborated with leading insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Anchorage
For ransomware cleanup consulting in the Anchorage area, phone Progent at 800-993-9400 or visit Contact Progent.



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    Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also help you to import and set up SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to help you to fix serious issues uncovered by System Center 2012 Operations Manager.

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    Progent's seasoned ransomware recovery consultants can assist your business to restore a network damaged by a ransomware virus such as Ryuk, WannaCry, NotPetya, or MongoLock.

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    Progentís private cloud hosting enables small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center facility on fully redundant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. Smaller organizations can use Progentís private cloud to avoid large investments in the acquisition, upkeep, and management of network hardware and facilities while achieving world-class levels of network reliability and security.

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