Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel may take longer to recognize a penetration and are least able to mount a quick and forceful response. The more lateral movement ransomware is able to achieve inside a target's system, the more time it takes to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Anchorage metro area to locate and quarantine breached devices and guard undamaged resources from being compromised.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Anchorage
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available system restores. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment for the decryption tools needed to recover encrypted files. Ransomware assaults also attempt to exfiltrate information and TAs demand an extra payment for not posting this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a big problem according to the nature of the downloaded data.

The recovery process subsequent to ransomware penetration has several distinct phases, most of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Quarantine: This urgent first step requires blocking the sideways progress of ransomware across your network. The more time a ransomware assault is permitted to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes include cutting off affected endpoints from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic acceptable level of functionality with the least downtime. This effort is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical apps, network topology, and protected endpoint access management. Progent's ransomware recovery team uses advanced workgroup tools to organize the complex recovery effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's management and network support group to prioritize activity and to put critical services back online as quickly as possible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted OST files may have survived on staff PCs and laptops that were not connected during the assault. Progent's Altaro VM Backup consultants can assist you to utilize immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including root users. Immutable storage provides another level of protection and recoverability in case of a ransomware breach.
  • Implementing modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same anti-virus tools implemented by many of the world's biggest corporations including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, detection, containment, repair and analysis in a single integrated platform, ProSight Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance provider; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; creating a pristine environment; mapping and connecting datastores to match precisely their pre-encryption condition; and recovering physical and virtual devices and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress across the targeted network from beginning to end. This history of the way a ransomware attack travelled through the network helps your IT staff to assess the impact and uncovers shortcomings in rules or work habits that need to be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is commonly given a top priority by the cyber insurance carrier. Since forensics can take time, it is vital that other key recovery processes like operational resumption are pursued concurrently. Progent maintains a large roster of IT and cybersecurity professionals with the skills required to carry out activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This scope of skills gives Progent the ability to identify and consolidate the surviving pieces of your information system following a ransomware intrusion and rebuild them quickly into an operational network. Progent has worked with leading insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Anchorage
For ransomware recovery consulting in the Anchorage area, phone Progent at 800-462-8800 or see Contact Progent.



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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed specifically for law practices. Progent can provide remote guidance from NetDocuments consultants who can assist legal departments and law firms to design, configure, administer, optimize, or troubleshoot a document management system (DMS) environment based on NetDocs.

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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's production servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting options are built upon mature virtualization techniques that enable small businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unmatched degree of vendor independence.

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    Progent offers consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.

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    If you are a network consultant with technical support expertise, joining Progent and helping Progent's customers will expand your skills through collaboration with Progent's team of mutually supportive, world-class consultants. Progent's commitment to providing IT consulting and computer help to small businesses will offer you the opportunity to work closely with business leaders and add significantly to the growth of exciting organizations. In addition, Progent's virtual office environment provides the most advanced technology for off-site service and wireless access to help you to deliver fast solutions when you troubleshoot business-critical problems.

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    Progent's Meraki Wi-Fi access point consultants offer online and on-premises support services to assist businesses of any size to plan, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to create a seamless ecosystem that provides identical access, performance, security, manageability and uptime for wired and Wi-Fi users regardless of their location or computing device.

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    Progent's Microsoft-certified consulting experts can help your organization to assess the value of Microsoft Exchange Server 2010 for your business and can help you to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will provide quick return on investment by increasing your workers' efficiency, lowering the cost of equipment and support, simplifying administration, and consolidating your key communications platforms.

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    Progent has extensive experience delivering a full-spectrum of remote IT consulting and urgent troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in providing advanced remote IT consulting and has provided network solutions to organizations in every state. Online support eliminates travel costs and resolves issues faster than on-premises service calls.

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    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in offering top performance for encrypted data inspection. Progent's Fortinet firewall experts can assist you to configure your Fortinet FortiGate firewalls to protect your digital resources at the network perimeter, within the data center core, at branches, and at the cloud edge.

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    Progent's wireless site survey services help you to design, deploy and debug a Wi-Fi LAN optimized for your facilities, offering you a wireless solution that delivers the coverage, speed, capacity, data protection, and roaming ability your business needs.

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    Progent offers affordable remote consulting to help businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-based or hybrid cloud networking models that efficiently integrate Amazon AWS resources. Progent can provide occasional expertise to assist you to resolve complex technical issues or Progent can provide project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on schedule and within budget.

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    Lync Server 2013, now called Skype for Business, enables businesses of any size to build a centrally managed and secure communications ecosystem that supports the modern BYOD computing style with instant messaging, presence, web meetings with application sharing and whiteboard, as well as IP and PSTN telephony across a broad range of desktop and mobile clients. Progent's certified Lync Server 2013 experts and network integrators can help your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your management team and users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with key Office and Microsoft 365 applications such as Outlook clients and PowerPoint.

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    Progent's service specialists in Apple OS X and Windows technology can show you how to combine Mac and Windows systems into seamless environments with full sharing and collaboration functionality. Enabling productive co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Microsoft technology. Progent's background in Microsoft and Apple consulting makes it possible to provide world class assistance to businesses that rely on these platforms to maintain their competitive advantage. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.

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    Progent's certified ISA Server consultants have long experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with multiple offices, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can assist your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds creating corporate security designs for information systems with multiple locations, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant can help your small company design and implement an installation of Microsoft ISA Server 2004 that supports your IT protection requirements without restricting your network.

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    Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as one or more public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

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    ProSight Reporting is an expanding line of real-time reporting utilities designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's certified SQL Server application developers and DBAs can provide online consulting to help businesses of all sizes to create, manage, and troubleshoot applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer help with any phase of application development in solutions that range from small office databases to VLDB applications and data warehousing.

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    Progent can deliver in-depth online support for all technical areas common to today's small business information networks and offers a variety of vital, as-needed services including a part-time CIO to offer senior-level planning and budgeting skills, a Technical Response Center for help desk services, proactive server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for major projects like office relocations orOS upgrades, connectivity consultants for designing high-performance and robust infrastructure, certified security specialists to ensure information protection and compliance, disaster recovery experts to help design business continuity plans, and software developers to create, enhance, or repair business application programs.

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    Progent's Microsoft-certified consultants can provide remote or in-person support to help businesses of all sizes to plan, implement, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of SCDPM or from another backup system, and Progent can integrate your Data Protection Manager implementation for onsite, cloud-based, or hybrid datacenters. Progent offers occasional help for resolving particularly challenging problems, or comprehensive project management services. Progent's consultants can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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  • Microsoft Expert Small Business Server Premium Add-on Online Technical Support
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    Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a feature-rich but manageable information. The integration demands of the Microsoft .NET components included with Small Business Server 2011 requires a network consultant with real-world background and extensive knowledge in planning and building effective end-to-end business technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, managing, and troubleshooting IT solutions based on the Microsoft SBS suite of servers and applications.

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