Anchorage 24x7x365 Immediate Crypto-Ransomware
Virus Detection and Remediation Experts
For Business Essential Computer Environments
Case Study: Crypto Malware Repair and Business Restoration
Ransomware : Your Feared Information Technology Disaster
Ransomware has become a too-frequent cyber pandemic that presents an existential danger for businesses of all sizes unprepared for an assault. Multiple generations of ransomware such as CryptoLocker, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for many years and still inflict harm. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim, as well as additional unnamed malware, not only encrypt online files but also infiltrate most accessible system protection. Information replicated to off-site disaster recovery sites can also be corrupted. In a vulnerable system, this can make automated restore operations impossible and effectively knocks the entire system back to zero.
Recovering programs and data following a ransomware outage becomes a sprint against the clock as the targeted organization tries its best to stop the spread, clear the ransomware, and restore enterprise-critical activity. Due to the fact that crypto-ransomware needs time to spread, attacks are often sprung during weekends and nights, when attacks are likely to take longer to identify. This multiplies the difficulty of quickly marshalling and organizing an experienced mitigation team.
Progent provides an assortment of services for protecting businesses from ransomware attacks. These include staff education to help recognize and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, in addition to deployment of modern security solutions with AI capabilities from SentinelOne to identify and suppress day-zero threats automatically. Progent also offers the services of seasoned crypto-ransomware recovery consultants with the talent and perseverance to restore a breached network as soon as possible.
Progent's Crypto-Ransomware Restoration Support Services
Subsequent to a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that cyber hackers will respond with the keys to decipher any of your files. Kaspersky Labs determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms are typically a few hundred thousand dollars. For larger organizations, the ransom demand can be in the millions of dollars. The alternative is to piece back together the vital components of your Information Technology environment. Without access to full information backups, this calls for a broad range of skill sets, well-coordinated project management, and the willingness to work non-stop until the job is done.
For twenty years, Progent has provided certified expert Information Technology services for businesses across the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained advanced industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized certifications including CISM, CISSP, CRISC, GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent also has experience in financial management and ERP applications. This breadth of experience provides Progent the capability to efficiently determine critical systems and organize the remaining pieces of your computer network environment following a ransomware penetration and rebuild them into a functioning network.
Progent's security group utilizes top notch project management applications to coordinate the sophisticated restoration process. Progent knows the importance of working swiftly and together with a client's management and Information Technology staff to prioritize tasks and to get essential services back online as soon as humanly possible.
Customer Story: A Successful Crypto-Ransomware Virus Restoration
A small business engaged Progent after their network was taken over by the Ryuk ransomware. Ryuk is thought to have been deployed by Northern Korean state sponsored hackers, suspected of adopting techniques exposed from the U.S. National Security Agency. Ryuk goes after specific businesses with little room for operational disruption and is one of the most profitable versions of crypto-ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturer headquartered in Chicago and has around 500 workers. The Ryuk attack had brought down all company operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the beginning of the attack and were damaged. The client was evaluating paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for good luck, but in the end reached out to Progent.
Progent worked with the client to rapidly identify and prioritize the most important applications that had to be recovered to make it possible to continue business operations:
- Microsoft Active Directory
- Microsoft Exchange Email
- Accounting/MRP
Within two days, Progent was able to recover Active Directory to its pre-virus state. Progent then assisted with rebuilding and hard drive recovery of needed applications. All Exchange Server ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was able to find intact OST data files (Outlook Email Off-Line Folder Files) on staff desktop computers in order to recover mail data. A not too old offline backup of the client's accounting/ERP software made it possible to return these required applications back online. Although significant work still had to be done to recover totally from the Ryuk attack, core services were returned to operations quickly:
Throughout the next few weeks key milestones in the restoration process were made in tight collaboration between Progent team members and the customer:
- Self-hosted web applications were returned to operation with no loss of data.
- The MailStore Server exceeding 4 million historical emails was restored to operations and accessible to users.
- CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were completely operational.
- A new Palo Alto 850 security appliance was set up.
- Nearly all of the desktops and laptops were back into operation.
Conclusion
A likely business catastrophe was avoided due to hard-working experts, a wide spectrum of IT skills, and close teamwork. Although in analyzing the event afterwards the ransomware penetration detailed here should have been disabled with current cyber security technology and security best practices, staff education, and properly executed incident response procedures for data protection and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's team of experts has a proven track record in crypto-ransomware virus blocking, mitigation, and file restoration.
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Available from Progent
Progent can provide companies in Anchorage a portfolio of online monitoring and security evaluation services to help you to minimize the threat from ransomware. These services incorporate next-generation AI technology to detect new variants of ransomware that are able to evade legacy signature-based anti-virus solutions.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting. - ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your designated IT management personnel and your Progent consultant so potential problems can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services. - ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting. - ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications. - ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
Progent has partnered with leading backup technology providers to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering. - ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security. - Outsourced/Co-managed Help Desk: Support Desk Managed Services
Progent's Support Desk services permit your IT team to offload Call Center services to Progent or split activity for Service Desk support transparently between your in-house network support team and Progent's extensive pool of IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk provides a transparent extension of your core support team. User access to the Service Desk, provision of technical assistance, issue escalation, ticket creation and updates, performance measurement, and maintenance of the support database are consistent whether incidents are resolved by your in-house IT support staff, by Progent's team, or both. Find out more about Progent's outsourced/co-managed Call Center services. - Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. Progent Active Security Monitoring services safeguard local and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ransomware protection and recovery services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Read more about ProSight IT Asset Management service. - Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend physical and virtual endpoint devices against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent'sProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
An index of content::
TMG 2010 Cybersecurity Company
Forefront TMG Intrusion Detection
Internet Security and Acceleration Server 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network, and web caching solution for protecting the Internet-facing networks of any sized business against a broad variety of attacks. Progent's Microsoft-certified ISA Server 2006 support professionals can show you how to design, cost-justify, pilot, install, configure and manage the any edition of ISA Server 2006 on your network.
Phobos ransomware recovery Services
Sodinokibi ransomware protection and recovery Consult
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology by SentinelOne to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats.
Support Microsoft Firewall
Microsoft Proxy Server Professional
Progent's certified ISA Server consulting experts have extensive experience developing ISA Server-based security installations for information systems with many sites, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall experts are available to assist your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security requirements without overly limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
SCVMM 2016 and Nano Server Network Consulting
SCVMM 2016 Consultant
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network monitoring and management tools and is intended to offer a centralized mechanism for deploying and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade smoothly from legacy versions of Virtual Machine Manager, develop processes for creating and deploying virtual machines and hosts, implement high-availability compute and storage clusters, connect your datacenter resources with public clouds, set up virtual switches, develop and debug PowerShell scripts, and assist you to assess the strategic business benefits of new capabilities like Storage Replica and Host Guardian Service. Progent's certified hypervisor professionals can provide advanced Windows Hyper-V consulting and VMware vSphere support.
Microsoft Experts Exchange 2019 Edge Transport Server IT Consulting
Computer Engineer Exchange 2019 Cloud Voicemail
Progent can help your organization in any phase of your migration to Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; planning HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook.
Windows Server 2012 R2 Virtual Fibre Channel Consultant Services
Windows Server 2012 R2 IT Services
Progent's Microsoft-certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, optimize your network for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management team, create an enterprise-wide security strategy, streamline IT administration, help with creating applications, and build and test a DR/BC plan.
Online Support Services Microsoft Windows Server 2008 Cluster
Technology Consulting Windows 2008 Cluster Server
The server cluster feature set incorporated into the high-end editions of Windows Server 2008 has been dramatically redesigned to simplify the installation, setup, and maintenance of server clusters that offer improved levels of system availability, security, performance, and flexibility. New or enhanced features include cluster Validation, revamped configuration and installation, improved cluster management, redesigned cluster infrastructure for maximum uptime, hardened security and quorum models, minimization of failure points, more storage and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can assist your company assess the advantages of failover clusters, design and implement an installation, educate your network support personnel to administer your failover clusters, provide continuing consulting and technical help services, and create and validate a workplace recovery procedure.
Consultants Altaro VM Backup Troubleshooting
Altaro VM Backup Testing Online Support
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to help you to plan, install, optimize and debug a modern backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.
Microsoft Expert ASP.NET Contract Programming Firm
DotNET Framework Contract Programmer
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or enhance .NET applications rapidly and affordably.
Intune Conditional Access Help and Support
Support Outsourcing Intune Company Portal
Progent's Intune consultants can help you to assess the business value of adopting Microsoft Intune for managing your portable devices including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can help your company to configure security policies, plan and deploy pilot systems to evaluate the appropriateness of Intune for your network, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune deployment.
Telecommuter Network Infrastructure Consulting
Remote Workforce Infrastructure IT Services
Progent can help small and medium-size businesses to design, set up and debug the infrastructure required for work-from-home employees.
Remote Support Teams
Engineers Microsoft Teams and AAD Sync
Progent can help you to design a migration to Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Microsoft Experts Services Documentation Engineer
Services Documentation Support and Integration
Progent uses a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every consultant to every client. The practice of documenting and archiving support activity results in more effective service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Computer Consultant Linux Network Monitoring
Professional Nagios for Linux
Network monitoring commonly entails observing a system's resource usage to help uncover throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux and can be used to monitor mixed-platform environments where UNIX and Windows coexist. Progent's system support engineers can help you use both these programs to optimize and repair your network. Progent's Linux consulting services offer small businesses and programmers assistance with managing and supporting UNIX/Linux and Solaris networks that coexist with Windows-based products.
SQL Server 2008 Consultants
Microsoft SQL Server 2008 Consulting
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT professionals as well as to information workers, lessening the complexity of creating, integrating, administering, and accessing company information and analytical applications on platforms ranging from handheld devices to enterprise information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on expertise and broad knowledge in planning and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
Meraki Access Point IT Consulting
Support and Integration 5500 Wireless Controller
Progent's Cisco-certified wireless integration consulting experts can assist organizations to configure, manage, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
IoT sensors patch management Consultant
24x7 Internet of Things patch management Services
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ProSight Reporting ConnectWise Manage Ticketing Technology Consulting
ProSight Reporting Network Infrastructure Monitoring Online Technical Support
ProSight Reporting is an expanding line of real-time reporting plug-ins created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
NotPetya ransomware recovery Engineers
Dharma ransomware recovery Consult
Progent's experienced ransomware recovery consultants can assist your business to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Consultant NotPetya ransomware hot line
Ryuk ransomware hot line Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Consulting Services Solaris with Windows
Setup and Support Windows, UNIX, Solaris
If your business network combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can show you how to integrate your servers into a cohesive environment that allows all your OS platforms to run side by side for simple administration, seamless information exchange, high availability, superior throughput, and strong security. Progent's UNIX/Linux/Solaris and MS Windows integration support offerings feature IT architecture configuration and service, support for Windows services for UNIX, remote network monitoring and administration, online technical help and troubleshooting, on-site technical support, and Help Desk services.
Expert Training On-site Technical Support
Information Transfer Online Troubleshooting
Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
SCCM MDM Consulting
SCCM Endpoint Protection Remote Technical Support
Configuration Manager automates application and device provisioning at scale, centralizes security and compliance settings management, keeps track of network resources, guards against corporate data leakage, performs health monitoring, allows secure end-user self service, and delivers a common point of control for managing multi-OS ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can help you with any facet of designing, implementing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
On Demand Staffing Network Engineer
Consultants Short Term Staff Augmentation
Progent's short-term staff augmentation services allow organizations to meet sudden increases in demand for network professionals without incurring the costs and hassle that come with identifying and recruiting reliable technical help and without adding to your permanent head count.
Design Firms Amazon MWS integration training
Amazon Marketplace Web Service integration Development Group
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.
Remote Exchange 2003 IT Consulting
Microsoft Exchange Upgrade Integration Support
Progent's expert consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2003 help, repair, and design services include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business needs.
24/7 Gentoo Linux Technology Consulting Services
Colbolt Linux Engineer
Progent's Linux support experts offer small and mid-size businesses and software developers assistance with administering and maintaining Linux computers that operate with Microsoft-based networks. Progent offers your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide range of expertise offers you a convenient one-stop source to show you how to create and manage a secure and robust cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Fedora Linux Remote Support
Remote Troubleshooting Red Hat Linux
If you are producing UNIX or Linux applications on a network that includes Microsoft Windows-based processors, PCs, and office applications, Progent can provide full-service IT outsourcing that frees you to focus on your field of strategic expertise while avoiding the continual distraction of managing your business network. By using smart network monitoring and by delivering remote and in-person support as your business needs it, Progent represents an economical solution for managing an information network that features excellent reliability, protection, and efficiency. Progent's Linux developer assistance offerings include comprehensive it outsourcing, virtual server infrastructure, remote and in-person service and repair, 24x7 monitoring, and Help Desk services.
Exchange 2007 to Exchange 2010 Upgrade Consultant Services
Exchange Migration Technology Professional
Progent can provide expert help for every step of your Exchange 2010 upgrade with services that include end-to-end project management, site prep, project design and documentation, cost estimates of new software licenses and hardware needed, suggested sourcing, pilot verification at client site or at Progent's test facility, setting up temporary coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the previous system, and training for customer's IT group and users.
Virtual Office Microsoft Certified Openings
Integrated Voice Communications Consulting Contractor Job
Progent's work environment will allow you to become a better consulting professional by improving your information technology skills and boosting the satisfaction of your clients. Progent makes good on this promise by recruiting the best consulting experts for you to work with, offering a state-of-the-art system infrastructure, using proprietary application utilities to deliver the maximum quality of support, and by optimizing our business models for finding and retaining customers.
Catalyst 9105w Access Point Specialists
Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Specialist
Progent's Cisco Catalyst 9100 Series 802.11ax AP experts offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Amazon EC2 VPN Design Firms
Amazon S3 backup Designer
Progent offers affordable remote support to help businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent can provide as-needed expertise to assist you to resolve complex technical issues or Progent can provide project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on time and within budget.
Support Outsourcing Microsoft Exchange 2019
Microsoft Exchange 2010 Network Consultant
Progent's Microsoft-certified professionals have 20 years of background planning, integrating, and maintaining messaging systems for businesses in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting support to make sure that your email system offers security, fault tolerance, easy connectivity for off-site and mobile users, time-saving administrative tools, and productive integration with telephony. Progent provides consulting and support services for Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and Microsoft Exchange 20000 Server. Progent can also help small or mid-size companies to upgrade to Microsoft Exchange 2016 Server or Exchange 2013.
Windows Server 2022 and SQL Server Remote Technical Support
Support and Help Windows Server 2022 Azure Arc
Progent's certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective upgrade to Windows Server 2022 that features high availability and that uses an on-premises system model or a hybrid model that integrates cloud-based Windows Server on Azure with an on-prem installation of Windows Server 2022.
24 Hour Security Patch Management On-site Support
Online Consulting Microsoft Enterprise Mobility Suite
Progent's Intune consultants can help you to understand the business value of utilizing Microsoft Intune for managing your mobile devices including notebooks, phones, and tablets powered by Windows, iOS, and Android. Progent can help your company to configure security policies, plan and deploy test systems to evaluate the appropriateness of Intune for your network, install Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Intune solution.
Azure and iPhone integration Consultants
Microsoft Azure cloud migration Integration Firm
Progent can help you to design and implement a smooth migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management across onsite and Azure resources.
MS Certified Small Office Support and Integration
Top Rated Small Office Remote Troubleshooting
If you have a company network with 10 to 50 desktop clients, Progent's IT outsourcing services free your business from dependence on single independent service provider while giving you affordable and reliable access to high-quality technical support. By providing network consulting help when you need it, providing advanced knowledge for critical applications, delivering value-added support such as 24x7 network monitoring, and billing only for services you receive, Progent gives you an economical way for maximizing the productivity of your small office network. Progent is the smart way for small organizations to create and support a reliable and secure IT system and to have fast access to the skilled consulting ordinarily restricted to businesses who can support a large internal IT organization.
Help and Support Wi-Fi IP phone integration
wireless IP phone security Configuration
Progent's Cisco wireless VoIP phone configuration consultants offer online and onsite assistance to help you build and administer a Cisco wireless VoIP phone deployment by providing services that range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.
Microsoft Certified Expert Exchange 2007 Online Support Services
Exchange Server Remote Consulting
Progent's Microsoft-certified professionals have 20 years of experience designing, integrating, and supporting email systems for clients in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email system features compliance, high uptime, easy access for off-site and wireless users, efficient administrative utilities, and productive integration with telephony. Progent provides expertise and support services for Microsoft Exchange 2016, Microsoft Exchange 2013, Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and Microsoft Exchange 2K. Progent can also assist small or mid-size businesses to migrate to MS Exchange 2016 Server or Exchange 2013 Server.
IT Outsourcing Example White Paper
Whitepapers Advantages of IT Outsourcing
Progent's IT outsourcing packages provide budget-friendly computer support for mid-size organizations. Whether it involves designing network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your system, or creating an on-line business solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network service expenses to increase in a more moderate and manageable manner than is feasible by assembling a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can help you create a protected and robust network foundation for your vital Windows-powered business software including Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.
Top Quality Cisco Experts Amazon Marketplace Web Service programming Reports
Amazon Marketplace Web Service development training Design Firm
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can broaden their market, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.
ProSight Duo MFA Professional
Best Specialists Identity Authentication
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices.
Services Network Security Expert Darrin Johnson
Progent Press Relations Consultant Services
Progent in the News is managed by cybersecurity expert Darrin Johnson.
Clustered Windows Server 2012 R2 Integration Support
Windows 2012 R2 Cluster Server Computer Consulting
Progent's certified failover clustering consultants can assist businesses to evaluate the advantages of deploying Microsoft Windows Server 2012 failover clustering technology to create an advanced fault-tolerant/disaster recovery strategy, assist you to design and deploy a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters that include physical servers or virtual ones, and help you to streamline the management of clustered servers.
Top Rated Exchange 2000 Upgrade Migration Consulting
Urgent Exchange 2000 Migration Consulting
Progent is among the most qualified IT consulting firms for designing email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange 2000 for typical scenarios including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 management.
Specialists Infor SyteLine CloudSuite Debugging
Consult Infor SyteLine CloudSuite Inventory Management
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over 25 years of background assisting manufacturing, distribution and service companies to manage complicated supply chains and improve the efficiency of critical business processes to bring products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with over two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises services that can range from occasional guidance to comprehensive solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and database administration.
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