Anchorage 24x7x365 Immediate Crypto-Ransomware
Malware Assessment and Remediation Help
For Business Essential IT Networks
Case Study: Ransomware Infection Cleanup and Business Recovery
Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware has become a modern cyberplague that represents an extinction-level danger for businesses of all sizes poorly prepared for an attack. Different iterations of ransomware such as CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been replicating for a long time and still cause destruction. Modern strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim, as well as additional as yet unnamed newcomers, not only do encryption of on-line critical data but also infiltrate any available system protection mechanisms. Files synched to off-site disaster recovery sites can also be ransomed. In a poorly architected system, this can render automatic restoration useless and basically sets the datacenter back to square one.
Getting back online programs and data following a crypto-ransomware attack becomes a race against time as the targeted organization fights to stop lateral movement, eradicate the crypto-ransomware, and restore business-critical activity. Due to the fact that crypto-ransomware needs time to move laterally, penetrations are usually sprung at night, when successful penetrations tend to take longer to uncover. This multiplies the difficulty of rapidly assembling and organizing a capable response team.
Progent offers a variety of services for securing organizations from ransomware events. Among these are user education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of modern security solutions with machine learning technology from SentinelOne to identify and suppress day-zero cyber attacks automatically. Progent also can provide the services of experienced crypto-ransomware recovery engineers with the talent and commitment to restore a breached system as quickly as possible.
Progent's Crypto-Ransomware Recovery Support Services
Soon after a ransomware attack, paying the ransom demands in cryptocurrency does not guarantee that cyber criminals will provide the needed keys to decipher all your information. Kaspersky estimated that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom can reach millions. The alternative is to setup from scratch the critical elements of your Information Technology environment. Absent the availability of full system backups, this calls for a wide complement of skills, professional project management, and the capability to work 24x7 until the recovery project is completed.
For twenty years, Progent has provided professional Information Technology services for companies throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized industry certifications including CISM, CISSP, CRISC, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has experience with financial systems and ERP software solutions. This breadth of experience provides Progent the skills to efficiently determine necessary systems and consolidate the remaining parts of your Information Technology environment after a ransomware penetration and rebuild them into a functioning network.
Progent's ransomware group utilizes powerful project management systems to coordinate the complicated restoration process. Progent appreciates the importance of working swiftly and in concert with a customer's management and IT resources to prioritize tasks and to put critical systems back on line as soon as possible.
Customer Case Study: A Successful Ransomware Intrusion Response
A customer contacted Progent after their network system was attacked by Ryuk crypto-ransomware. Ryuk is thought to have been deployed by North Korean state criminal gangs, suspected of adopting technology exposed from America's NSA organization. Ryuk goes after specific organizations with limited tolerance for disruption and is among the most lucrative examples of ransomware viruses. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company based in the Chicago metro area and has around 500 workers. The Ryuk attack had brought down all essential operations and manufacturing capabilities. The majority of the client's data backups had been directly accessible at the start of the intrusion and were encrypted. The client was evaluating paying the ransom (more than two hundred thousand dollars) and wishfully thinking for the best, but ultimately engaged Progent.
Progent worked with the customer to rapidly assess and prioritize the key elements that had to be addressed to make it possible to resume departmental operations:
- Active Directory (AD)
- Microsoft Exchange
- MRP System
Within 2 days, Progent was able to recover Active Directory services to its pre-attack state. Progent then charged ahead with reinstallations and hard drive recovery of essential applications. All Microsoft Exchange Server ties and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to assemble intact OST files (Outlook Email Off-Line Data Files) on staff workstations in order to recover mail data. A recent offline backup of the businesses accounting/MRP systems made them able to restore these essential services back on-line. Although significant work still had to be done to recover completely from the Ryuk attack, the most important services were restored quickly:
Over the next few weeks critical milestones in the recovery process were completed in tight collaboration between Progent consultants and the client:
- In-house web applications were returned to operation with no loss of data.
- The MailStore Microsoft Exchange Server exceeding four million historical messages was brought on-line and accessible to users.
- CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory capabilities were completely recovered.
- A new Palo Alto 850 security appliance was installed.
- 90% of the user desktops were back into operation.
Conclusion
A likely business disaster was avoided with dedicated experts, a broad range of IT skills, and close teamwork. Although upon completion of forensics the ransomware attack described here should have been stopped with modern cyber security solutions and best practices, team education, and well thought out incident response procedures for data protection and applying software patches, the reality remains that government-sponsored cyber criminals from Russia, China and elsewhere are relentless and will continue. If you do fall victim to a ransomware penetration, remember that Progent's roster of experts has substantial experience in crypto-ransomware virus blocking, cleanup, and file restoration.
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Crypto-Ransomware Protection Services Offered by Progent
Progent can provide companies in Anchorage a portfolio of online monitoring and security assessment services to help you to minimize the threat from ransomware. These services utilize modern machine learning technology to uncover new strains of crypto-ransomware that are able to escape detection by legacy signature-based security solutions.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting. - ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your designated IT staff and your Progent consultant so emerging problems can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting. - ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting. - ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms. - ProSight Data Protection Services: Backup and Recovery Services
Progent has worked with advanced backup/restore software providers to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are requested to verify who you are on a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be used for this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services. - Outsourced/Co-managed Service Center: Support Desk Managed Services
Progent's Call Desk managed services allow your IT team to offload Help Desk services to Progent or divide activity for Help Desk services seamlessly between your in-house support group and Progent's nationwide pool of IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk offers a seamless supplement to your in-house IT support staff. Client interaction with the Help Desk, delivery of support services, issue escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your internal IT support organization, by Progent's team, or both. Learn more about Progent's outsourced/shared Service Center services. - Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. Progent ASM services safeguard on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ransomware defense and recovery services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service. - Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard physical and virtual endpoint devices against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
An index of content::
Palo Alto Networks Firewall Audit
Palo Alto Networks WildFire Network Consulting
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewalls to create a modern security ecosystem that spans your data center and cloud-based resources and guards all users at any location with any endpoint device.
Cisco Firewall integration Consultants
Firesight Consulting
Progent's experienced Cisco network security consultants offer high-level PIX Firewall and ASA Firewall consulting services including architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable gigabit products, Cisco PIX and ASA Firewalls provide a high level of security, high throughput, and high availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security holes.
Specialist Service Reporting
Service Database Support
Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each client. The practice of documenting and archiving support activity results in more effective support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Monitoring and Reporting Remote Support
Online Help Microsoft Operations Manager
Even if your company has a small network support group and a modest IT budget, your information system can still have the same high reliability and responsiveness that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network consultants, the most recent system management software for proactive monitoring and threshold alarms, and economical support packages such as a help desk service to keep your vital network applications and hardware up and running.
WiFi 6/6E Management Services
24 Hour Wireless Network Consulting Services
Progent can show you how to plan, deploy, manage, monitor, and repair a viable Wi-Fi network infrastructure, select sensible components, and configure wireless access points, bridges, antennas, wireless controllers, and various wireless products. Progent can also show you how to create a complete 802.11ac wireless system security strategy that is well aligned with the security plan for your entire corporate network.
24 Hour Solaris Remote Consulting Services
Linux Online Professional
Progent provides national urgent help and troubleshooting services for businesses who operate UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX and Microsoft technology. Remote technical support offers optimum leverage for your IT budget by extending client productivity and shortening the hours billed for network repair services. Advanced online access utilities and experienced service specialists and engineers combine to enable Progent to solve most network problems without squandering time and expense by traveling to your site. In the vast majority of cases your IT issues can be remediated over the phone or through a combination of phone help and online network analysis. Progent can put you in touch with Cisco CCIE network experts and CISSP premier security professionals to assist with the toughest network problems.
Emergency Cisco Help Desk Computer Consultants
Online HelpDesk Call Center Troubleshooting
The Help Desk support delivery model used by Progent's Technical Response Center gives small businesses an dependable option to dependence on freelance service individuals by offering extensive expertise accessible to multiple engineering groups, optional 24x7 access to emergency assistance, escalation capability to appropriate experts for handling the most complex issues, service consistency and reliability, prompt follow through enforced by seasoned IT service managers, a choice of easy-to-use mechanisms for initiating service jobs, and a high level of process transparency enabled by ticket updates and accessible via a web-based portal.
Linux Network Monitoring, Nagios and MRTG Engineer
Consultants MRTG for Linux
Nagios and MRTG are powerful, license-free monitoring utilities that run under Linux and can be used to monitor UNIX networks, Windows networks, or mixed-platform systems in which the Linux OS and Windows run side by side. Nagios allows network support engineers to monitor system services including SMTP, HTTP, SSH, and PING. MRTG allows you to track the traffic in and out of SNMP network devices such as processors, routers, and switches. Progent's network integration engineers can assist you to utilize both these utilities to streamline and troubleshoot your system.
Visual Basic for Mac Support and Integration
On-site Support PowerPoint for Mac
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most familiar business programs. Progent's Apple-certified Mac experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor environment combining Apple OS X and Windows-powered computers so that Mac users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who run Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for networks that combine Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or networks which intentionally restrict collaboration between Apple Mac and Windows systems.
Fault-tolerant Load Balancing Network Consultant
Cisco DistributedDirector Support Services
Progent provides fault tolerant load balancing support covering system load balancing, load balanced program, network backbone routing, and content dispatching products including F5 Networks 3DNS. non-stop load balancing providers for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.
Juniper Junos J-Web Security Consulting
Juniper Junos J-Web Secure
Progent's Juniper-authorized network engineer can assist you to design and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and migrate smoothly from outdated devices to current versions. Progent's Junos OS consultants can offer support for Juniper's flagship network control software to help you to simplify the management and improve the protection of your Juniper VPN appliances and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain environments that include a mix of Juniper's OS platforms.
Palo Alto Networks Firewalls Firewall Configure
Cybersecurity Team Palo Alto Networks PA-7500 Series Firewall
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern security solution that extends across your data center and cloud-based assets and guards all users at any location with any endpoint device.
Ransomware Defense Consultant
Ransomware Recovery Consulting Services
Progent's certified security and compliance experts can provide security tests of enterprise-wide security to validate your company's cybersecurity profile adherence to important industry security standards. Progent offers subscription-based managed services for security monitoring and response, on-demand company-wide security reviews, and targeted cybersecurity assessments for specific areas of cybersecurity such as endpoints or ransomware-safe backups. Progent's qualified security consultants can also run extensive security assessments to validate your organization's compliance with key international security standards including HIPAA, NIST, and ISO.
Windows 2000 Server Technology Consulting
Windows Server 2000 Migration
Progent's Microsoft-certified Windows Server 2000 experts offer network support and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, update, and support offerings include network design, deployment, documentation, local and off-site support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.
Top Herakles Data Center Test Lab Consultant Services
Technology Professional QoS Test Lab
Progent's Test and Training Lab located at the QTS Data Center can be used for testing line-of-business applications, developing cost-effective system upgrade procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, resolving compatibility problems, and establishing training systems for new technologies. For Progent customers who lack sufficient in-house resources to configure effective test systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital network initiatives on schedule.
Online Troubleshooting ASA Firewalls
Computer Consultant ASA Firewall with Firepower
Progent's experienced Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home offices to scalable enterprise-level appliances, Cisco PIX and ASA Firewalls provide a high level of protection, high throughput, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed platform, minimizing common OS-specific security gaps.
High-Availability Systems Professionals
Microsoft Expert Technical Support Services Fault Tolerant Data Center
Progent's fault tolerant system experts provide reliability consulting, disaster recovery services, network load balancing, fault-tolerant interoffice access, high-availability Internet connection design, 24x7 data center services, and other 24x7 networking support to help your organization integrate a 24x7 environment for line-of-business applications. Progent has the experience to develop economical, 24x7 systems by deploying the expanding library of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified consultants can show you how to you build a high-availability mutli-site network with a completely mirrored Internet interface and efficient system load balancing.
Exchange Server 2003 Network Consultants
Technical Support Microsoft Exchange Upgrade
Progent's Microsoft Premier professionals can provide expert support for corporate-wide deployments of Microsoft Exchange 2007. Progent's experts can help you prepare for multi-location Exchange installations or updates and can supply local technicians to help large companies with deployments of Exchange Server in the or any area covered by Progent's engineers.
Biggest Hornetsecurity Altaro 365 Total SharePoint Backup Consultants
Hornetsecurity Altaro 365 Total Teams Chat Backup Setup and Support
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
System Center 2016 and SQL Server Remote Consulting
System Center 2016 Troubleshooting Online Troubleshooting
System Center 2016 delivers important improvements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
24 Hour Outsourcing Tracking Service Costs
Service Reports Integration Support
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every consultant to each client. The practice of detailing and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who won't release vital service information.
Windows 7 Upgrade Services
MCSE Expert Certified Professional Windows 7
Progent's certified engineers can provide offsite and onsite support services to help you to manage, support, and troubleshoot PCs powered by Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, disaster recovery, online access, mobile device integration, wireless network design, and 24x7 system monitoring and alerts.
24-7 Consultants ransomware cryptoworm recovery
Netwalker ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to contain the spread of an active ransomware attack. Call 800-462-8800
Open Now Progent Management Integration Companies
24-Hour Computer Specialist Progent's Management
Progent's management team includes seasoned professionals with years of background providing computer consulting, technical support, and long-term information system planning to organizations ranging in size from small offices to Fortune 500 companies. Great service calls for great personnel, and Progent has put together a management staff that can provide businesses with the top service value available anywhere.
Spora ransomware recovery Consultant Services
Ryuk ransomware cleanup Consultant Services
Progent's ransomware experts can help you to evaluate your ransomware defenses, monitor and guard your network, assist with negotiating a settlement with a threat actor, and restore a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Private Cloud Solutions Consultant
ProSight VM Hosting Consultancy
Progent's ProSight Virtual hosting services offer small companies a variety of benefits such as reduced capital expenditures, reductions in operational expense, better management focus, world-class security, enhanced fault tolerance, and regulatory compliance.
Microsoft Dynamics Business Central Help and Support
Microsoft Dynamics NAV Application Consulting
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides small and midsize businesses a unified platform for financials, inventory control, operations control, capacity planning, procurement, sales and marketing, supply chain, and advanced reporting. Progent's Dynamics 365 Business Central/NAV experts can help you to maintain your legacy Dynamics NAV environment or upgrade smoothly to a cloud-based, onsite, or hybrid deployment.
Microsoft Expert SBS 2011 Specialists
IT Consultant Microsoft SBS 2011
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the foundation for a powerful but manageable information. The integration requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for an IT consultant with hands-on background and broad experience in designing and building cohesive and comprehensive business technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies built into SBS 2011 and SBS 2008. This expertise ensures you success in installing, managing, and troubleshooting network solutions powered by the SBS suite of servers and programs.
Office Excel 2010 Professional
24x7 Microsoft 365 Excel Power Pivot Development Company
Progent's certified Office Excel and Office 365 Excel consultants can provide a wide variety of online support services to help you to plan, program, pilot test, deploy, manage, and debug business applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to move your legacy Excel solutions to the newest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and resolve compatibility problems between various releases of Office Excel. Progent can provide on-demand support to clients who need a fast fix to a stubborn issue associated with Office Excel and Progent also offers full project management support for migrating or creating mission-critical application software based on Excel. Progent's cost-effective webinar training for Office Excel can be custom tailored to address the special requirements of individual users or teams.
Consultant Services Small Business 500 AP
Small Business 500 AP IT Consulting
Progent's Cisco-certified wireless technology experts can help you to deploy, administer, and debug Cisco Small Business 100/300/500 Wi-Fi Access Points.
Specialists Remote Monitoring and Reporting
System Center Operations Manager Support and Integration
Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, enhancing and troubleshooting SCOM environments and offer organizations of any size advanced online or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast remote or on-premises troubleshooting to help you to fix critical issues detected by System Center 2012 Operations Manager.
Contact Center Support and Help
Biggest CME Network Consultants
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, functions as the center of Cisco's communications and collaboration platform. Cisco Unified CM and Unified CM Express (CME) provide a location-independent IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified consultants can deliver effective and affordable online and onsite expertise to help organizations of any size to create and administer Unified CM deployments by providing Unified Communications Manager integration and troubleshooting consulting services that deliver optimum business value. Progent's consultants can assist with any aspect of Unified Communications Manager support and troubleshooting in areas such as integrating VoIP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing ISR G2 routers with CUBE support, designing UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.
Microsoft Office System Computer Network Support
Network Providers Microsoft Office 2003
Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Progent's small granularity avoids large invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.
IT Services Mission Critical IT Applications
Virtualization Consulting
Server growth puts pressure on network budgets and management resources. Server reduction through a virtual architecture offers lower total cost of ownership of hardware and faster return on investment, more leveraged use of physical computers, simplified operations, increased network availability, and easier management. Typical usage scenarios for virtual servers are resource consolidation, economical hosts for line-of-business legacy applications running on outdated operating systems, and affordable quarantine of program development or evaluation systems from production systems.
DoubleTake Carbonite Availability Integration
Support and Integration DoubleTake Carbonite Software
DoubleTake/Carbonite Software publishes a family of tools intended to provide small companies a variety of affordable alternatives for replicating and recovering vital workloads including Exchange Server, SQL, Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small business information networks to create a high state of fault tolerance and business continuity readiness at an affordable cost.
Exchange 2013 Voice Mail Services
Exchange 2013 Unified communications Engineer
Exchange Server 2013 includes significant improvements to the capabilities of Exchange 2010 and delivers important innovations plus a redesigned structure. These enhancements affect key IT areas such as manageability, availability, compliance, operational costs, teamwork, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Exchange 2013, design a cost-effective test and rollout plan, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management for Microsoft Exchange 2013.
Microsoft Certified Windows Server 2012 R2 Live Migration Technical Consultant
Windows Server 2012 R2 Hyper-V Virtual Switch Engineer
Progent's Microsoft-certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, optimize your network infrastructure for local, multi-location, cloud-based, and partial-cloud environments, educate your IT management team, develop an enterprise-wide security plan, streamline network administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Top Quality RDBMS On-site Support
Database Application Development Consult
Progent's Microsoft-certified database application developers can provide businesses of any size online DBA and programming services for popular database platforms such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include installation and integration, database design and coding, management services, synchronization strategies, capacity planning, performance optimization, migration, information security, backup/restore options, problem solving, and webinar training.
Backup and Restore Software Consultants
Top Quality Apple Mac Backup Consulting Services
Progent offers economical online access to engineers skilled in a wide range of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations as well as notebooks and handhelds. Progent can provide expertise for all major backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can assist your company to design, enhance, or maintain backup systems for a variety of topologies including on-premises, edge to datacenter, cloud, or hybrid.
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