Immediate Remote Support for Anchorage Alaska Networks
For businesses located in Anchorage Alaska, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate costs because solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. Unlike many online support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick fixes manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to communicate with your company's network remotely without violating corporate security.
Progent's proven customer support reporting system stores thorough histories for the support that Progent's clients have received. Progent's authorized consultants have access to the records of services delivered to each Progent client by any consultant. This history of issues and solutions is stored as a readily exploitable internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online service specialists are able to find the best solutions in the least time.
Remote support services offered by Progent to businesses in Anchorage Alaska include:
Certified Windows Support
Progent's Microsoft-expert online service experts offer computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to help you business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most challenging issues surrounding network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value because their deep experience enables them to resolve problems quickly. In typical instances, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants offer a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up rapidly following a damaging breach. Security services offered by Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help companies of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies including network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering services include:
How Your Anchorage Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk software to meet the unique demands of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk group to handle high-demand situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology professionals provides your workers in Anchorage Alaska immediate contact with an efficient support group with substantial background offering phone consulting and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a key driver of business efficiency, and Progent's intent is to solve rather than simply track network issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Anchorage Alaska remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they cause crashes, system monitoring can minimize stressful and costly service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a combination of operating systems.
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Anchorage Alaska, Progent's online computer support specialists are ready to deliver professional and affordable system help whenever your organization has to have it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix IT problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Anchorage office deals with a local freelance consultant or maintains an in-house organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network crises or particularly challenging integration problems.
Features of Progent's Remote Computer Services for Anchorage Alaska
Progent's online help, remote repair, network security expertise, and network management services give companies in Anchorage Alaska the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Anchorage Alaska and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and asks for no periodic subscription fee for support services provided during regular business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include technology integration, Microsoft Exchange consulting, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Software Programming
Apple Macintosh Integration
Amazon MWS Programming
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that address the unique needs of your business.
- Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast fixes to issues that could otherwise require an expensive onsite visit. Cutting-edge online access tools and expert engineers combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who work with trusted independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.