Immediate Online Technical Support for Anchorage Alaska Information Networks
Urgent Remote Consulting for Anchorage NetworksFor businesses in Anchorage Alaska, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. This lowers direct expenses since service calls use up minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits even more with incidental expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-tested processes that ensure the highest level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your environment without violating corporate security.

Progent's proven customer support reporting application maintains detailed documentation for all support that Progent's clients have received. Progent's team consultants have the benefit of the history of assistance rendered to each customer by every Progent engineer. This history of anomalies and fixes is organized as a conveniently accessible support knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can come up with the best solutions promptly.

Online services provided by Progent to clients in Anchorage Alaska include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and fast restoration of vital files, applications, images, plus VMs. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting tools designed to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network consultants gives your clients in Anchorage Alaska rapid assistance from a large technical support group with years of background offering telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a significant enabler of company performance, and Progent's policy is to fix rather than just annotate technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For more information on Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Anchorage Alaska online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they result in crashes, proactive monitoring can head off stressful and expensive information system crises. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate multiple platforms.
How Your Anchorage Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Anchorage Alaska, Progent's phone-based network support specialists can provide expert and economical system support the moment your organization has to have it. More than two decades of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Anchorage company relies on a local independent consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with sudden network crises or especially complicated integration problems.

Features of Progent's Online Computer Support for Anchorage Alaska
Progent's online help, Internet-based repair, network security expertise, and system administration services offer companies in Anchorage Alaska the greatest leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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    By using virtual server technology, companies can run many virtual machines on one actual server. Virtualization technology enables IT organizations to enjoy all the advantages of server segmentation, but without the expense associated with buying additional server hardware. Virtual servers are also the critical technology for private clouds, which provide important advantages such as reducing the costs of hardware, facilities, and management while improving data security, system reliability, and disaster recovery. Other important server management technologies are server monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's professional server management experts can assist you in all areas of server virtualization and management to allow your company to cut costs and save time.

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    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can help you install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and transmit messages, examine the Exchange global address list, import addresses, synchronize calendars, and alert fellow workers to conferences via your Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized onsite Entourage education.

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