Immediate Remote Support for Anchorage Alaska Networks
Immediate Remote Technical Support for Anchorage NetworksFor businesses located in Anchorage Alaska, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate costs because solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. Unlike many online support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick fixes manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to communicate with your company's network remotely without violating corporate security.

Progent's proven customer support reporting system stores thorough histories for the support that Progent's clients have received. Progent's authorized consultants have access to the records of services delivered to each Progent client by any consultant. This history of issues and solutions is stored as a readily exploitable internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online service specialists are able to find the best solutions in the least time.

Remote support services offered by Progent to businesses in Anchorage Alaska include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk software to meet the unique demands of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk group to handle high-demand situations such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran information technology professionals provides your workers in Anchorage Alaska immediate contact with an efficient support group with substantial background offering phone consulting and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a key driver of business efficiency, and Progent's intent is to solve rather than simply track network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Anchorage Alaska remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they cause crashes, system monitoring can minimize stressful and costly service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a combination of operating systems.
How Your Anchorage Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Anchorage Alaska, Progent's online computer support specialists are ready to deliver professional and affordable system help whenever your organization has to have it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix IT problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Anchorage office deals with a local freelance consultant or maintains an in-house organization that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network crises or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Anchorage Alaska
Progent's online help, remote repair, network security expertise, and network management services give companies in Anchorage Alaska the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    SQL Server 2014 includes significant improvements in key areas such as speed, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly with all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite services such as planning, configuration, administration, troubleshooting, and software development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.

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    Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Dynamics GP is a Microsoft accounting package and corporate management solution based, like all Microsoft financial tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, provides a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you can purchase only the functions you currently need, with the ability to add clients and increase functionality when necessary. Progent’s Dynamics GP Software consulting engineers can show you how to deploy, customize and manage Microsoft Dynamics GP 2010 and also older editions of Microsoft Dynamics GP/Great Plains.

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    Progent can assist your business to prepare for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy device management solution or assist you to modify your existing SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can assist you to build a software foundation that extracts the most value from SCCM 2012 by providing expertise with related Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group online training classes tailored to address your particular requirements. Progent's experts also can help you build and maintain a secure, robust server and communications infrastructure to run your ERP, MRP and accounting solutions.

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    Progent's Cisco-certified Wi-Fi networking experts can provide remote and onsite consulting and support services to help your organization to plan, install, administer, optimize, and debug Wi-Fi deployments that utilize Cisco's Meraki APs. Progent's experts can also help your organization to design and implement hybrid networks that integrate local and cloud-based services and that deliver seamless connectivity, enhanced security, streamlined management, and dependable operation for all your mobile and desktop devices.

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    Progent offers the expertise of certified engineers as well as seasoned database application programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and data security professionals to help your business to evaluate the likely benefits of SQL Server 2012 for your business, set up test environments at your site or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and define an efficient and secure network infrastructure that helps you realize the full business benefit of SQL Server 2012.

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    The service background of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also help you with designing, deploying, administering and supporting powerful IT applications based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Windows NT.

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    Progent’s Help Desk Co-management service allows your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top shared professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

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    Progent can assist your business to understand the many subscription plans offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid solutions that seamlessly combine on-premises and cloud-based products and services.

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    Progent has more than a decade of experience integrating, and supporting the core components that make up System Center and can help your organization to plan, deploy, maintain, and repair your System Center 2012 R2 solution to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can assist you to upgrade to the latest version of System Center from an earlier release or from a third-party IT management platform to provide the advantages of enterprise-class deployment, automation, security and compliance, plus datacenter and critical application performance monitoring.

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    Dynamics GP/Great Plains allows you to expand and control your company better by offering deep availability of decision-driving data and a fast ROI. Dynamics GP confers important productivity benefits such as its ability to expand the presence of your organization, handle your accounting, automate financial processes, standardize procedures throughout your company, improve inventory control, increase order accuracy, expand revenue and shorten lead-time, and maximize free cash flow. Progent can help you set up and manage a reliable, safe server and communications foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to help you reap all the benefits of your Dynamics GP/Great Plains business management system.

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    Progent’s Wireless Consulting Services offer a convenient, economical option for companies of all sizes to integrate, manage, monitor and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
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