Fast Online Support for Anchorage Alaska Computer Networks
For businesses in Anchorage Alaska, Progent offers remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support experts offer excellent value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick fixes somehow turn into big invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the highest level of efficiency for remote technical support and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to access your system without compromising corporate security.
Progent's sophisticated service database application stores thorough documentation for all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of services rendered to every Progent client by any Progent consultant. This archive of trouble tickets and responses is structured as a conveniently searchable internal knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine the best solutions quickly.
Online technical support services offered by Progent to customers in Anchorage Alaska include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can provide network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of platform support including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help your business to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can handle even the most difficult issues associated with network design, integration, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience permits them to solve problems quickly. In typical cases, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can interface to your network by means of advanced on-line troubleshooting technology in order to perform fast, secure, and affordable analysis and repair.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of connectivity products by delivering consulting services that include:
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection solutions to enhance the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive data security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad range of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of important files/folders, apps, system images, plus VMs. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth management reporting tools designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Anchorage Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center staff of experienced network experts provides your computer users in Anchorage Alaska immediate communication with a reliable network service group with years of background offering phone consulting and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a significant driver of business efficiency, and Progent's aim is to solve rather than simply track IT problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced consulting support and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Anchorage Alaska remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so your IT maintenance is proactive and automated. By detecting emerging trouble spots before they result in full-scale emergencies, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a combination of operating systems.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Anchorage Alaska, Progent's online network support specialists can deliver expert and affordable IT support the moment your business requires it. More than 20 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Anchorage company has a local freelance consultant or maintains a full time IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected system crises or especially tough integration problems.
Advantages of Progent's Network Help for Organizations in Anchorage Alaska
Progent's online technical help services allow your Anchorage company to realize the benefits of on-call, enterprise-level network support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly available, productive, and protected. Advantages to your business include:
- Convenient virtual extension of your local support resources
For most companies in Anchorage Alaska, local computer support providers, whether represented by independent consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, IT crises sometimes spring up when local resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these cases, Progent's online service professionals provide a convenient, quick, and budget-friendly way to augment your regular resources and to pass on useful knowledge to improve your capability to deal with future problems locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller offices often depend on individual freelance consultants. While freelance consultants have smaller internal costs than big consulting companies and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your company to go without help during an IT crisis. As your network grows, system downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service experts to insure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations often begin with an IT architecture created on a modest budget. Without a proper framework, band-aid repairs often get piled on top of a weak foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can offer the stable foundation to handle current business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller offices need advice and technical education to negotiate an ever more complex array of product alternatives available for promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to resell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT consulting with the best needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoft's popular server products with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by each consultant to each customer. The practice of detailing and organizing support activity results in more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.