Fast Remote Troubleshooting for Anchorage Alaska Computer Systems
For organizations in Anchorage Alaska, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve the majority of network issues quickly. Efficient support reduces direct costs because service calls use up fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where fast solutions somehow turn into major bills. Progent's skill at solving problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies which allow the maximum level of effectiveness for online help and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's network without compromising system security.
Progent's advanced customer support database application includes thorough records for the support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to each client by every Progent consultant. This archive of issues and repairs is organized as an easily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting experts are able to determine optimal solutions quickly.
Remote services provided by Progent to customers in Anchorage Alaska include:
Certified MS Windows Support
Progent's Microsoft-certified online service professionals can deliver network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and certifies an individual's networking skills at the master level. CCIEs know how to handle the most complex problems associated with network design, installation, management, compliance, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional value since their depth of expertise permits them to find solutions for problems rapidly. In common cases, less seasoned service providers can wrestle for hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using sophisticated remote troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking devices by delivering services that include:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can bolster the defenses of your Windows, macOS and OS X, Linux environment against attacks or help your business to recuperate quickly after a damaging breach. Security support services offered by Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a broad range of computer technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Anchorage Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk staff of seasoned network experts gives your clients in Anchorage Alaska quick communication with a large support resource with years of background offering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a key driver of company efficiency, and Progent's target is to fix rather than simply track technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group provides phone-based professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, programming, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Anchorage Alaska online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your computer support is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, system monitoring can head off disruptive and expensive network crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that support a variety of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Anchorage Alaska, Progent's online computer support engineers are ready to provide expert and affordable IT help the moment your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Anchorage business deals with a local independent consultant or employs an in-house organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Companies in Anchorage Alaska
Progent's online IT consulting services allow your Anchorage organization to enjoy the advantages of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless remote extension of your on-site support resources
For most organizations in Anchorage Alaska, local network service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical problems. However, major troubles might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service people. In these cases, Progent's on-call service experts give you a convenient, quick, and economical solution to augment your local help and to transfer useful information to improve your capability to deal with downstream problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller offices often rely on individual freelance consultants. Although independent service people carry less overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may require your company to go without help during an IT crisis. As your business grows, network downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to insure your network stays available.
- Create a Solid Foundation for Seamless Expansion
Businesses often start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled on top of a weak foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. These poorly designed environments need proper analysis, smart long-term planning, and extensive technical knowledge to evolve to a system infrastructure that can offer the solid foundation to meet critical business demands and simplify future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller companies need advice and technical education to navigate through an ever more complicated maze of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a computer consultant who is trying to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to every customer. The practice of detailing and organizing service records allows more efficient service and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.