Fast Online Help for Anchorage Alaska Networks
Immediate Remote Consulting for Anchorage SystemsFor companies located in Anchorage Alaska, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional leverage because they possess the practical background and have access to the sophisticated tools required to resolve most network issues rapidly. Efficient support reduces immediate costs since service calls use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick fixes somehow end up as big bills. Progent's penchant for handling technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies that permit the maximum degree of efficiency for remote consulting and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's environment remotely without compromising system security.

Progent's powerful customer support database system stores thorough documentation describing the support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support provided to every Progent customer by any Progent engineer. This archive of anomalies and resolutions is stored as a quickly accessible internal database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists can determine the best resolutions in the least time.

Online support available from Progent to customers in Anchorage Alaska include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and fast recovery of vital files/folders, apps, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting utilities designed to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or enhancing your established organization, identifying or enhancing Call Center software to handle the particular demands of your company, or providing temporary phone support staff to work with your internal Help Desk Call Center resources during unusually busy scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Anchorage Alaska immediate communication with an effective network service resource with years of experience delivering telephone-based consulting and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's target is to solve rather than just report IT problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth consulting support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Anchorage Alaska online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems powered by a mix of OS platforms.
How Your Anchorage Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Anchorage Alaska, Progent's online network support engineers can deliver professional and affordable system help whenever your business has to have it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Anchorage company has a local independent consultant or employs a full time organization that know how to handle day-to-day computer problems, Progent's Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the expertise to resolve sudden network crises or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Anchorage Alaska
Progent's remote network troubleshooting services enable your Anchorage company to experience the advantages of on-call, world-class network support without the cost of managing a full-time IT staff. Your information system will acquire added business worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local support resources
    For most offices in Anchorage Alaska, local computer support resources, whether made up of outside consultants or a full-time maintenance staff, can solve typical technical problems. However, serious problems might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service professionals give you an easy, fast, and budget-friendly way to augment your regular help and to transfer valuable information to improve your ability to deal with future issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller companies often rely on individual freelance service providers. While independent service people have less internal costs than larger support firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup service expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Companies often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such badly built systems need proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle vital business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to sell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the front lines of network service, performing a broad range of IT projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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