Fast and Affordable Remote Troubleshooting for Anchorage Alaska Information Networks
For organizations located in Anchorage Alaska, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent value because they possess the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding network outages and related losses stemming from business disruption, upset clients, idle employees, and distracted management. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor repairs somehow end up as major tabs. Progent's skill at handling problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that permit the maximum level of efficiency for remote help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's computer system without breaching system security.
Progent's advanced service reporting system maintains comprehensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance rendered to every client by every Progent engineer. This history of issues and repairs is organized as a conveniently exploitable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up other vast technical support databases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts are able to find the most efficient resolutions in the least time.
Remote support services provided by Progent to customers in Anchorage Alaska include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service experts can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a person's technical knowledge at the master level. CCIEs know how to resolve the most difficult challenges surrounding network infrastructure design, integration, maintenance, security, and repair. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating software updates. CCIEs provide exceptional cost-effectiveness because their depth of expertise permits them to resolve problems rapidly. In common cases, less qualified service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via sophisticated on-line troubleshooting tools to perform quick, secure, and economical analysis and repair.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure devices. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs deployment help, Cisco WiFi controllers support Services, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a range of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, or Linux environment against attacks or assist you to clean up quickly following a damaging penetration. Security support services available from Progent cover comprehensive network security and compliance assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Anchorage Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or revamping your current organization, selecting or customizing Call Center application software to handle the unique demands of your business, or adding temporary phone support staff to reinforce your existing Help Desk Call Center resources to handle demanding situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk team of seasoned network professionals gives your workers in Anchorage Alaska immediate contact with a large support resource with years of background providing phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a crucial contributor to business efficiency, and Progent's target is to solve instead of simply report technical issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Anchorage Alaska remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they cause downtime, automated monitoring can minimize inconvenient and expensive network failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Anchorage Alaska, Progent's online network support engineers can provide expert and cost-effective IT help whenever your company needs it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Anchorage business has a regular freelance support technician or maintains a full time organization that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Organizations in Anchorage Alaska
Progent's remote network troubleshooting services allow your Anchorage organization to enjoy the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic value by being increasingly reliable, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Anchorage Alaska, nearby computer support resources, whether made up of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to improve your ability to handle downstream issues in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people have less internal costs than larger support organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network stays available.
- Build a Solid Basis for Seamless Growth
Companies typically begin with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly designed environments need proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet vital business requirements and facilitate future expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller companies require guidance and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match IT consulting with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Companies who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.