Fast and Affordable Remote Troubleshooting for Anchorage Computer Networks
For companies in Anchorage or anywhere in the state of Alaska, Progent offers remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where quick solutions manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-proven processes that allow the highest level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to communicate with your company's computer system remotely without violating corporate security.
Progent's powerful service database system includes comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of assistance rendered to every Progent customer by every Progent consultant. This archive of issues and responses is organized as an easily retrievable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at the best resolutions promptly.
Online services available from Progent to customers in Anchorage and throughout the state of Alaska include:
Authorized MS Windows Experts
Progent's Microsoft-qualified remote support professionals can provide computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and certifies an individual's networking skills at the expert level. CCIEs know how to resolve the most complex challenges associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional value because their broad experience enables them to fix problems quickly. In many instances, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your environment by means of state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of networking appliances by offering services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants offer a range of system protection solutions to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to recover rapidly after a serious penetration. Security consulting services available from Progent cover in depth information security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a broad range of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Anchorage Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the resources to support an internal Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with professional phone support plus the ability to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and serves as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult computer system challenges, or be ready in overflow situations when your other resources are overwhelmed.
Progent's Help Desk team of seasoned network experts offers your clients in Anchorage or anywhere in the state of Alaska immediate contact with a large support group with substantial background delivering telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major enabler of company productivity, and Progent's aim is to solve rather than merely track IT problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Anchorage, or anywhere in the state of Alaska, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your IT support is proactive and automated. By detecting emerging problems before they evolve into downtime, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a variety of platforms.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Anchorage or anywhere in the state of Alaska, Progent's online network support specialists can deliver effective and cost-effective IT support the moment your organization requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Anchorage company has a regular freelance consultant or employs an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to solve unexpected network emergencies or particularly tough integration projects.
Details of Progent's Remote Network Services for Anchorage
Progent's phone help, remote troubleshooting, system security consulting, and system administration services give offices in Anchorage or anywhere in the state of Alaska the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your company world class network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Anchorage and is also ideal for networks in more remote areas of Alaska that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone help and requires no ongoing subscription fee for support services provided during normal business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists with experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings include technology integration, MS Exchange consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support for specific business applications. Help available from the Application Experts Group includes:
Dynamics GP Support and Programming
MS Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough information technology solutions that meet the specific needs of your business.
- State of the Art Remote Access Software
Secure online access permits Progent's service professionals to see precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise demand an expensive personal visit. Sophisticated online access software and experienced technicians together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, refined remote support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, in the trenches of network service, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each staff member to each client. The discipline of detailing and organizing support activity allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.