Fast and Affordable Remote Technical Support for Anchorage Networks
Urgent Remote Help for Anchorage SystemsFor companies in Anchorage or anywhere in Alaska, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where fast repairs somehow turn into major invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven processes which ensure the highest level of efficiency for online consulting and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to connect to your environment remotely without violating corporate security.

Progent's proven customer support database application includes detailed histories describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services rendered to every client by every Progent engineer. This archive of anomalies and responses is stored as a conveniently exploitable proprietary database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's online consulting experts can find the most efficient solutions quickly.

Online technical services provided by Progent to companies in Anchorage and anywhere in the state of Alaska include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting services can assist you in building an effective new Call Center or improving your existing one, evaluating or enhancing Help Desk software products to meet the unique demands of your corporation, or providing temporary phone support staff to work with your in-house Call Center resources to handle high-demand scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your customers in Anchorage or anywhere in the state of Alaska immediate assistance from an efficient support resource with extensive background offering phone help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a solid contributor to company efficiency, and Progent's goal is to solve instead of merely report IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff offers online professional engineering expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive and automated. By uncovering possible trouble spots before they expand into full-scale emergencies, remote monitoring can ward off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by multiple platforms.
How Your Anchorage Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Anchorage or throughout the state of Alaska, Progent's online network support specialists are ready to provide expert and affordable system support the instant your company requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Anchorage organization has a regular independent consultant or maintains a full time organization that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to handle unexpected network crises or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Anchorage
Progent's online network troubleshooting services allow your Anchorage business to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your information system will acquire greater business value by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most organizations in Anchorage and throughout Alaska, local network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve typical technical issues. On the other hand, IT crises may strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable way to supplement your local help and to convey valuable information to increase your ability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses commonly depend on independent freelance consultants. Although independent consultants have smaller internal costs than big consulting firms and can often charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may force your company to go without help during an emergency. As your company expands, system downtime and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network stays available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture created on a shoestring budget. Without a proper framework, slap-dash repairs often get piled on top of a weak foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. These poorly designed systems need proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies need advice and technical education to negotiate an ever more complicated array of product alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of IT service, executing a broad variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every client. The practice of detailing and organizing support activity allows more efficient service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.