Fast Online Help for Anchorage Alaska Computer Systems
Urgent Remote Consulting for Anchorage SystemsFor companies located in Anchorage Alaska, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. In contrast to many online support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor solutions somehow turn into large tabs. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which ensure the highest level of effectiveness for remote help and repair for IT systems of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's system without breaching system security.

Progent's sophisticated technical support reporting application includes detailed documentation of all service that Progent's customers have received. Progent's staff consultants have access to the history of services delivered to each customer by any consultant. This database of problems and fixes is stored as a readily searchable support database that permits Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow priority response from manufacturers' in-house support staff so Progent's online service experts are able to determine optimal resolutions promptly.

Online support services available from Progent to clients in Anchorage Alaska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts offers your workers in Anchorage Alaska rapid assistance from a reliable network service group with extensive experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a major enabler of business success, and Progent's target is to fix and not just annotate technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Anchorage Alaska online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your network support is proactive and automated. By uncovering looming issues before they grow into crashes, system monitoring can ward off stressful and costly information system failures. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate multiple OS platforms.
How Your Anchorage Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Anchorage Alaska, Progent's phone-based computer support engineers can deliver effective and affordable IT support whenever your company has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Anchorage company works with a local independent support technician or maintains an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to deal with unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Companies in Anchorage Alaska
Progent's remote network troubleshooting services enable your Anchorage company to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic value by being more available, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Anchorage Alaska, local network service providers, whether consisting of independent consultants or an in-house maintenance staff, can take care of the majority of technical issues. On the other hand, major troubles can occur when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support people. In these cases, Progent's online service specialists offer an easy, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your capability to handle future problems locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve help may require your company to wait for assistance during an emergency. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an IT system created on a modest budget. Without a proper framework, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems need proper assessment, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can provide the stable foundation to meet current business requirements and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, executing a wide variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Progent's Cisco-premier CCIE network engineers can help your company to maintain your existing PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services

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  • SharePoint 2013 Workflow Manager IT Consultant
    SharePoint 2013 Consultants

    Progent has been delivering SharePoint support since the first product was published more than a a dozen years, and Progent has the scope of technical knowledge to assist businesses of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can assist your company to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; decide whether an on-premises, Cloud-based or hybrid deployment is most sensible for your busi9ness; and pick the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in specific jobs related to your SharePoint 2013 migration.

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    Meraki Switch Deployment Support Services

    Cisco's Meraki MS family of switches are designed for sites that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting expertise to assist your company to plan and implement a productive network solution that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, define policies to ensure security and compliance, develop and test a disaster recovery strategy, and resolve technical issues associated with any aspect of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking solution.

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    Progentís non-stop inter-site connectivity and 24x7 system connection engineers can help small businesses achieve non-stop Interoffice connectivity by means of redundant networks featuring transparent failover. Progentís CCIE engineers can design and deploy high-availability Inter-office connections based on fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable 24x7 interoffice connectivity.

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    Colocation data centers allow businesses to share enterprise-class facilities for hosting network equipment that supports critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your company with all aspects of your colocation program including selecting and migrating to a colocation site, designing network topology, defining hardware, on-premises and remote troubleshooting, establishing offsite system management, and training your IT staff.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity.

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    Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.

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    Progent's Cisco CCIE network infrastructure experts can help you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software expertise.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 offers major enhancements in scale, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.

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    Before Progentís MOM-based solution, network problems were handled reactively, once workers complained about them. With the benefit of proactive, computer generated alerts and trend reports sent by MOM, Progent is now able to ward off network issues before they grow to be critical enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before clients suspect that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class service continuity, safety and performance.

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    Progent's Cisco-certified Wi-Fi experts can help you to assess the advantages of using Cisco Wi-Fi controllers to manage wireless networks of any scale. Progent can help you to support and troubleshoot your current Wi-Fi network or help you plan and implement a smooth transition from legacy Wi-Fi controllers to current solutions.

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    In conducting IT projects for corporate customers, Progent follows a structured methodology based on specified milestones so as to achieve budgetary, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design adjustments, and professional implementation. All facets are recorded to provide a comprehensive description of technical services delivered and to help in downstream system maintenance.

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    Progent can help small and medium-size businesses to design, configure and troubleshoot the infrastructure needed to support work-from-home employees.

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    Systems Management Server offers added functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs reduce the net operational costs of managing and deploying software by making it easier to install system images, control mobile devices, and operate management utilities. In addition to alerting you about techniques to cut management costs by deploying SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects involving processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can lower cost and reduce business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can help you develop efficient processes and policies to manage handheld computers and intelligent mobile communication devices so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security plan that incorporates policies, procedures and technologies to keep your IT computer system safe.

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    Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, tune your network for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support staff, develop a corporate-wide security strategy, streamline network administration, help with application development, and build and validate a DR/BC plan.

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    Progent's SonicWall firewall consultants can help you deploy, maintain, and troubleshoot SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and build security into your business practices.

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    Progent can provide expert support for each step of your Exchange Server 2010 migration including end-to-end project management services, site readiness preparation, project design and documentation, specification of new software licenses and equipment required, recommended sourcing, system verification at client location or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the old system, and webinar training for customer's IT staff and end users.

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  • Online Consulting Forefront TMG
    Forefront TMG Computer Consultants

    Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server and offers a centrally managed Internet gateway that delivers a one-server platform for a variety of security features including an application and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront TMG 2010 provides advanced web security logging and reporting capabilities, allows custom reporting generated by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be installed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can help your company to design and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent can also assist your organization to migrate economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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  • Security Consulting Companies Consulting Rates
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    Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to allow less critical problems to fester.


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