Fast and Affordable Remote Technical Support for Anchorage Information Networks
For organizations located in Anchorage or anywhere in Alaska, Progent provides remote support for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve most network problems rapidly. This lowers direct expenses because service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is especially important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes manage to turn into major bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's system remotely without compromising corporate security.
Progent's powerful customer support reporting application maintains extensive records describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of all help delivered to each Progent client by any Progent consultant. This archive of trouble tickets and solutions is stored as a quickly retrievable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online consulting experts are able to find optimal solutions quickly.
Online technical services provided by Progent to customers in Anchorage and anywhere in the state of Alaska include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to assist your company to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and certifies an individual's networking skills at the expert level. CCIEs know how to deal with even the most complex issues associated with network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to find solutions for problems quickly. In common cases, less experienced service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using advanced on-line support technology to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs consulting support, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance experts offer a range of security services to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate rapidly following a damaging breach. Security consulting services available from Progent cover in depth information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a wide array of information technologies including network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Anchorage Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or enhancing your current organization, evaluating or enhancing Call Center software to address the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Call Center team to handle unusually busy scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network consultants offers your customers in Anchorage or anywhere in the state of Alaska quick assistance from an effective support resource with substantial background offering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a crucial enabler of company efficiency, and Progent's policy is to solve rather than just track technical problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff offers remote advanced engineering support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting looming problems before they cause full-scale emergencies, system monitoring can minimize stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Anchorage or anywhere in the state of Alaska, Progent's phone-based network support specialists can provide expert and economical IT help the instant your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Anchorage organization works with a local freelance support technician or employs an in-house organization that can deal with ordinary network issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network emergencies or particularly tough integration problems.
Details of Progent's Remote Network Support for Anchorage
Progent's phone support, Internet-based repair, system security consulting, and system management services offer businesses in Anchorage or anywhere in the state of Alaska the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center services and network management, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Anchorage and is also ideal for networks in geographic regions of Alaska that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone support and asks for no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized specialists with experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services include system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL DBA Services and Application Development
Apple Macintosh Support
Amazon MWS Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive IT solutions that align with the special requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's support professionals to observe precisely what your users see. This makes it possible to find quick solutions to problems that might otherwise require an expensive personal service call. Cutting-edge online access tools and expert technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online support and automated network analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for Maximum Network Uptime
For offices with vital applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients require instant access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the forefront of network support, performing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to each client. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.