Fast Online Technical Support for Anchorage IT Networks
Urgent Online Consulting for Anchorage NetworksFor businesses in Anchorage or anywhere in the state of Alaska, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer excellent value because they possess the real-world background and have access to the advanced technology required to solve most information system problems rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where fast fixes somehow end up as big invoices. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest degree of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to connect to your system without breaching network security.

Progent's advanced technical support database application includes extensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of all help delivered to every Progent customer by any Progent consultant. This database of anomalies and responses is structured as a readily searchable internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's online service specialists are able to find the most efficient resolutions in the least time.

Online technical services provided by Progent to clients in Anchorage and anywhere in the state of Alaska include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the money or time to create an in-house Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient phone support as well as the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the toughest technical problems, or be ready in overflow instances when your other service providers are swamped.

    Progent's Help Desk staff of veteran network consultants provides your workers in Anchorage or anywhere in the state of Alaska immediate assistance from an efficient network service group with years of experience delivering phone consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's goal is to resolve instead of merely track network issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote professional consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so your IT support is proactive rather than reactive. By uncovering potential problems before they result in downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
How Your Anchorage Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Anchorage or anywhere in the state of Alaska, Progent's online computer support specialists can provide expert and cost-effective IT support whenever your organization needs it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix network problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Anchorage organization works with a regular independent consultant or employs a full time IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the experience to address sudden system emergencies or particularly complicated integration problems.

Features of Progent's Online Computer Services for Anchorage
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give offices in Anchorage or anywhere in the state of Alaska the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, in the trenches of network service, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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