Fast Online Help for Anchorage Alaska Information Networks
For organizations in Anchorage Alaska, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to resolve most network issues quickly. This reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is especially helpful in environments that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. Unlike typical remote service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where fast fixes somehow end up as substantial bills. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to interface to your network without breaching network security.
Progent's sophisticated service reporting application maintains thorough histories describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to every Progent client by any engineer. This database of issues and fixes is stored as a quickly retrievable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from vendors' internal support staff so Progent's remote consulting specialists can determine the most efficient resolutions in the least time.
Remote support services available from Progent to companies in Anchorage Alaska include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist your business to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to handle even the most difficult issues associated with network planning, installation, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to fix problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of advanced on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity appliances. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to clean up quickly following a serious breach. Security consulting services offered by Progent include: in depth network security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent can provide advanced remote support services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad range of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on time. Progent's special remote engineering services include:
How Your Anchorage Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your existing one, identifying or enhancing Call Center software to handle the special needs of your business, or providing temporary online staff to supplement your internal Help Desk Call Center resources to handle demanding situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology experts offers your clients in Anchorage Alaska instant communication with a dependable technical support resource with extensive experience delivering phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a major contributor to company productivity, and Progent's intent is to resolve instead of just annotate technical problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and training services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Anchorage Alaska remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they evolve into network outages, system monitoring can ward off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Anchorage Alaska, Progent's online network support engineers can provide expert and cost-effective system help the moment your company needs it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Anchorage business relies on a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden network emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Businesses in Anchorage Alaska
Progent's online network troubleshooting services enable your Anchorage organization to realize the advantages of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by being increasingly available, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your local IT resources
With most organizations in Anchorage Alaska, local network support providers, whether consisting of outside consultants or an internal maintenance staff, can resolve typical network problems. However, major troubles may spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these cases, Progent's online support experts give you a convenient, quick, and economical solution to augment your regular resources and to pass on valuable knowledge to improve your ability to deal with future problems in-house.
- Reduced Dependence on Individual Service Providers
For IT support, smaller offices commonly depend on individual freelance consultants. While independent consultants carry smaller overhead than big support firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your network expands, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains up and running.
- Build a Solid Basis for Seamless Growth
Businesses typically start with an information system implemented on a modest budget. Without a proper infrastructure, band-aid fixes often get piled on top of a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to deliver the solid foundation to handle current business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller businesses require guidance and technical training to navigate through an increasingly complicated array of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the front lines of network service, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each client. The practice of detailing and organizing support records results in more efficient service and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.