Fast and Affordable Remote Support for Anchorage IT Networks
Immediate Online Consulting for Anchorage SystemsFor companies in Anchorage or anywhere in Alaska, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since service calls require minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support expertise is particularly important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions somehow end up as major bills. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized tools and proven processes that permit the maximum degree of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your environment remotely without breaching system security.

Progent's powerful customer support reporting system includes comprehensive histories for the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of support provided to every customer by any consultant. This archive of trouble tickets and responses is stored as a quickly exploitable support knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast technical databases and permit priority response from vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at optimal solutions quickly.

Remote support offered by Progent to companies in Anchorage and anywhere in the state of Alaska include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the money or time to create an internal Call Center but who want fast response from a dependable Help Desk Call Center with professional telephone assistance plus the ability to escalate complex problems to high-level consultants.

    Progent’s Virtual Call Center is designed for larger companies and operates as a seamless reinforcement of your established Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle the most difficult computer system issues, or be ready in hectic situations when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Anchorage or anywhere in the state of Alaska instant contact with a reliable support resource with years of background providing phone help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a key enabler of company productivity, and Progent's target is to fix and not just document network problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff offers phone-based advanced consulting support and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Anchorage, or anywhere in the state of Alaska, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By uncovering looming issues before they grow into downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple OS platforms.
How Your Anchorage Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Anchorage or anywhere in the state of Alaska, Progent's phone-based computer support engineers can deliver professional and affordable IT help the instant your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Anchorage office relies on a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified consultants can still offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to address sudden system emergencies or especially complex integration projects.

Details of Progent's Online Network Services for Anchorage
Progent's online help, remote troubleshooting, network security expertise, and network administration services give businesses in Anchorage or anywhere in the state of Alaska the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can provide your office world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of network service, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who work with familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.