Immediate Remote Troubleshooting for Anchorage Networks
For businesses in Anchorage or anywhere in the state of Alaska, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional value because they possess the practical background and are equipped with the advanced tools necessary to resolve most network issues rapidly. This reduces direct expenses because solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical remote service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing prevent situations where fast fixes somehow end up as substantial tabs. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and proven methodologies that permit the maximum level of efficiency for remote technical support and repair for computer networks of any size. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to link to your network without compromising system security.
Progent's powerful technical support database system maintains detailed histories describing the support that Progent's clients have been provided. Progent's staff engineers have access to the records of services provided to every client by any Progent engineer. This history of anomalies and resolutions is structured as an easily retrievable support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other vast technical databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions quickly.
Online services offered by Progent to customers in Anchorage and throughout the state of Alaska include:
Authorized Windows Support
Progent's Microsoft-expert remote support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration support, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most complex problems surrounding network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to find solutions for problems rapidly. In typical instances, less qualified consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using sophisticated on-line support technology in order to perform fast, secure, and affordable diagnosis and repair.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity products by delivering consulting services that include:
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection services that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover quickly after a serious penetration. Security support services available from Progent include: in depth data security assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a wide array of computer technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Anchorage Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or improving your established organization, selecting or modifying Help Desk software to address the unique requirements of your company, or providing temporary online personnel to work with your in-house Help Desk resources to deal with demanding situations like software transitions, mass updates, or installing new applications.
Progent's Call Center staff of experienced network consultants offers your clients in Anchorage or anywhere in the state of Alaska rapid access to an effective support resource with substantial experience offering phone support and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a key enabler of company performance, and Progent's goal is to fix and not merely annotate network problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts staff can supply phone-based professional consulting support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Anchorage, or anywhere in the state of Alaska, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they cause downtime, remote monitoring can minimize stressful and expensive network failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a combination of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Anchorage or anywhere in the state of Alaska, Progent's phone-based network support engineers can deliver effective and economical IT help whenever your company has to have it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the cost and lost time associated with in-person support visits.
Even if your Anchorage office has a regular independent consultant or maintains an in-house organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden system crises or particularly challenging integration problems.
Details of Progent's Online Network Support for Anchorage
Progent's phone help, Internet-based repair, system security expertise, and network administration services give businesses in Anchorage or throughout the state of Alaska the greatest leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Anchorage and is also ideal for customers in more remote areas of Alaska that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for phone help and requires no monthly retainer for services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from authorized specialists with skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings include system integration, MS Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that match the specific needs of your business.
- State of the Art Online Access Software
Protected online access permits Progent's service experts to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise demand an expensive personal visit. Cutting-edge remote connectivity tools and expert technicians combine to allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High System Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained organizations whose clients need instant access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad variety of technical tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to each client. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.