Fast Remote Troubleshooting for Anchorage Alaska Computer Systems
Urgent Online Consulting for Anchorage NetworksFor organizations in Anchorage Alaska, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve the majority of network issues quickly. Efficient support reduces direct costs because service calls use up fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where fast solutions somehow turn into major bills. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies which allow the maximum level of effectiveness for online help and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's network without compromising system security.

Progent's advanced customer support database application includes thorough records for the support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to each client by every Progent consultant. This archive of issues and repairs is organized as an easily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting experts are able to determine optimal solutions quickly.

Remote services provided by Progent to customers in Anchorage Alaska include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk staff of seasoned network experts gives your clients in Anchorage Alaska quick communication with a large support resource with years of background offering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a key driver of company efficiency, and Progent's target is to fix rather than simply track technical issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, programming, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Anchorage Alaska online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your computer support is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, system monitoring can head off disruptive and expensive network crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that support a variety of operating systems.
How Your Anchorage Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Anchorage Alaska, Progent's online computer support engineers are ready to provide expert and affordable IT help the moment your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Anchorage business deals with a local independent consultant or employs an in-house organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Anchorage Alaska
Progent's online IT consulting services allow your Anchorage organization to enjoy the advantages of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Anchorage Alaska, local network service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical problems. However, major troubles might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service people. In these cases, Progent's on-call service experts give you a convenient, quick, and economical solution to augment your local help and to transfer useful information to improve your capability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller offices often rely on individual freelance consultants. Although independent service people carry less overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may require your company to go without help during an IT crisis. As your business grows, network downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to insure your network stays available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled on top of a weak foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. These poorly designed environments need proper analysis, smart long-term planning, and extensive technical knowledge to evolve to a system infrastructure that can offer the solid foundation to meet critical business demands and simplify future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies need advice and technical education to navigate through an ever more complicated maze of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a computer consultant who is trying to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Progent offers support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progent can provide cost-effective online assistance to help your business to plan, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through occasional technical bottlenecks or major engagements to help you complete large-scale projects on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a highly available, secure and efficient network infrastructure that aligns with your mode of computing. Progent also offers online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the strategic value of your information network.

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