Immediate Remote Troubleshooting for Anchorage Alaska Information Networks
Fast Remote Consulting for Anchorage SystemsFor organizations in Anchorage Alaska, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This reduces direct expenses because service calls use up minimal billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing model for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. In contrast to many online support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor fixes manage to end up as large invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to access your network without breaching system security.

Progent's proven customer support reporting application keeps detailed documentation of the service that Progent's customers have received. Progent's team engineers have access to the records of assistance delivered to each customer by every engineer. This database of problems and resolutions is stored as a quickly searchable support database that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft make available other massive technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with the best solutions quickly.

Online technical support services offered by Progent to businesses in Anchorage Alaska include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable transparent backup and fast restoration of vital files/folders, applications, system images, and virtual machines. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting utilities designed to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned network consultants provides your clients in Anchorage Alaska quick access to a dependable network service group with extensive experience providing telephone-based help and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a significant enabler of company success, and Progent's intent is to resolve and not simply document technical problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications including CRM, MS Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Anchorage Alaska remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so that your network support is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, proactive monitoring can ward off stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of operating systems.
How Your Anchorage Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Anchorage Alaska, Progent's phone-based computer support specialists can provide effective and affordable IT help the instant your company needs it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Anchorage organization works with a local independent support technician or maintains an in-house IT staff that know how to handle common network issues, Progent's Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Anchorage Alaska
Progent's online technical help services allow your Anchorage organization to have the benefits of immediate, expert network support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by becoming more available, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most offices in Anchorage Alaska, local network support resources, whether consisting of independent consultants or a full-time IT staff, can solve typical network issues. On the other hand, IT crises may occur when local resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to supplement your regular resources and to convey valuable knowledge to increase your capability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on independent freelance consultants. While freelance service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may require your company to wait for help during an IT crisis. As your network grows, network downtime and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network remains available.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often start with an IT architecture created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get piled on top of a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These badly built systems require proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet critical business demands and facilitate future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies require guidance and technical education to navigate through an ever more complex maze of product alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer consultant who is motivated to resell a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of network support, executing a wide variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to each customer. The practice of documenting and organizing support records results in more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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