Fast and Affordable Online Troubleshooting for Anchorage Alaska Computer Networks
Fast Online Technical Support for Anchorage SystemsFor businesses in Anchorage Alaska, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. This reduces immediate costs since service calls require minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves additionally in indirect costs by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick repairs somehow end up as major bills. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to communicate with your company's computer system without breaching network security.

Progent's sophisticated service database application includes thorough records describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help rendered to every customer by any consultant. This database of problems and resolutions is organized as a conveniently accessible internal knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' in-house engineering staff so Progent's online consulting experts can arrive at optimal resolutions in the least time.

Remote technical services offered by Progent to businesses in Anchorage Alaska include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and allow non-disruptive backup and rapid recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and give your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology professionals provides your clients in Anchorage Alaska fast assistance from an effective network service resource with extensive experience delivering telephone-based help and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a significant contributor to company success, and Progent's target is to fix instead of just report technical problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional engineering support and training in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out additional information about Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Anchorage Alaska online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By spotting potential trouble spots before they grow into downtime, remote monitoring can minimize stressful and costly service failures. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a mix of operating systems.
How Your Anchorage Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Anchorage Alaska, Progent's phone-based network support specialists can deliver expert and economical system support whenever your business requires it. Over two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Anchorage business works with a regular freelance consultant or maintains an in-house organization that can handle common network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the experience to handle unexpected system emergencies or especially tough integration problems.

Details of Progent's Online Network Services for Anchorage Alaska
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer businesses in Anchorage Alaska the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined support tools, and understanding of corporate IT enable businesses to escape the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of IT service, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each client. The discipline of documenting and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and service companies to simplify supply chains and improve the efficiency of critical processes to get products to market quickly and adhere to customer commitments dependably. Progent offers the expertise of an ERP specialist with over 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises services that can range from as-needed guidance to comprehensive solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, training, and DBA services.

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    Progent's Help Desk outsourcing and co-sourcing service programs help organizations to save money and increase productivity.

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    Progent can provide the support of an accredited engineer with an extensive background deploying products from the leading video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help your company to design, install, upgrade, or troubleshoot a video conferencing solution that protects your current investment and optimizes the strategic value of your information network. Progent can also provide the expertise of network infrastructure consultants able to assist businesses of any size to create and troubleshoot a network that delivers the performance, reliability, security, and scalability you need to accommodate your video conferencing/telepresence environment.

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    Progent provides high availability load balancing consulting covering network load balancing, load balanced program, LAN/WAN backbone routing, and content dispatching technology such as Cisco Content Engine. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
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