Fast and Affordable Remote Technical Support for Anchorage Alaska Computer Networks
Fast Phone Help for Anchorage SystemsFor organizations in Anchorage Alaska, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of information system issues quickly. Efficient support lowers direct costs because service calls use up minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor solutions somehow end up as major invoices. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent's online support team can access your company's system remotely without compromising system security.

Progent's proven technical support database application stores detailed records of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of services provided to each customer by every Progent consultant. This archive of problems and resolutions is structured as a conveniently exploitable support database that enables Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service specialists are able to come up with optimal resolutions quickly.

Remote support provided by Progent to businesses in Anchorage Alaska include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT staff and your Progent technical consultant so potential issues can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow transparent backup and fast recovery of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and give your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk offers a transparent extension of your internal IT support resources. User interaction with the Service Desk, provision of support services, escalation, ticket creation and updates, performance measurement, and management of the service database are consistent regardless of whether issues are taken care of by your in-house IT support organization, by Progent's team, or both. You have unrestricted versatility to expand or shrink your part of support work as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, validation and education. To find out more about ProSight Co-Managed Support, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants gives your computer users in Anchorage Alaska quick contact with a dependable support group with extensive background delivering phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's target is to resolve rather than merely track network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers online professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and Office Excel. To learn more on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Anchorage Alaska online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By uncovering possible trouble spots before they result in full-scale emergencies, system monitoring can avoid inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems powered by a variety of OS platforms.
How Your Anchorage Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Anchorage Alaska, Progent's phone-based network support specialists can deliver expert and economical system help the instant your business requires it. Over two decades of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Anchorage business deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle the majority of network problems, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to fix sudden system crises or especially challenging integration projects.

Features of Progent's Remote Computer Support for Anchorage Alaska
Progent's online support, remote troubleshooting, network security consulting, and system management services offer companies in Anchorage Alaska the greatest leverage for your support budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk services and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of network support, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Progent's Microsoft-certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for information systems with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can assist your company in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your information security requirements without overly limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.

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    Progent's management team consists of seasoned veterans with decades of background delivering computer consulting services, troubleshooting, and strategic IT planning to businesses ranging from small offices to Fortune 500 companies. Great support calls for great personnel, and Progent has put together a management team that can provide customers with the top service value available anywhere.

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    • Barracuda Backup P2V Recovery Technology Consulting
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    Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a custom-designed hardware storage device built by Barracuda or a software-based appliance with similar functionality but which uses your own storage hardware. Barracuda Backup protects critical company data produced locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to help you to plan, integrate, operate and repair a BDR solution built on Barracuda technology.

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    For corporations with branches in or any region served by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and authorized Cisco system consultants offer a variety of IT support services such as project management, SOX compliance, site moves, enterprise security, network design, on-site or remote emergency support, and troubleshooting for colocation hosting environments. A Progent network consultant can show you how to plan a multi-site network that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Premier consultants can help major enterprises plan, integrate and maintain massive rollouts of the latest releases of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's CCIE and Cisco Certified Network Professional consultants can assist you to configure Cisco technology for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.

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    Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent still provides technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you determine if you should move up to more current firewall technology available from Cisco. Progent's Cisco-certified experts can help you plan and implement a cost-effective migration to Cisco ASA 5500-X firewalls following leading practices.

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    • Consulting Services Lync Server 2013 Reverse Proxy Server
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    Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of any size to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging, real-time presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide range of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts and network integrators can assist your company to assess the business benefits of Lync Server 2013, create an in-house, cloud-resident (via Lync Online) or hybrid topology suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and on-premises training to your management team and end users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Microsoft Office and Microsoft 365 apps including Outlook and PowerPoint.

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    Progent provides live remote instruction for popular desktop applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the benefits of traditional in-person seminars, including instant communication between students and teachers, but eliminates the costs of transportation and the challenge of trying to accommodate the availability of multiple trainees. Offered to single students or groups of any size, Progent's virtual training permits the trainer to conduct the seminar from an online facility and the clients can be dispersed throughout a campus or all over the country. Virtual education supports powerful teaching mechanisms such as virtual white boards, real-time questions, and shared applications. Sessions can be brief and targeted to specialized topics or extended in time and wider in coverage.

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    Progent can provide cost-effective online consulting to help companies to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security.

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