Immediate Remote Help for Anchorage Alaska Computer Systems
Immediate Remote Technical Support for Anchorage SystemsFor businesses in Anchorage Alaska, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most network problems quickly. Efficient support lowers direct expenses since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast repairs manage to end up as major bills. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and proven processes that promote the highest degree of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to access your environment remotely without violating system security.

Progent's proven customer support database system maintains extensive histories of all support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of all help rendered to every customer by any Progent consultant. This archive of problems and responses is stored as a conveniently retrievable proprietary database that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote service experts are able to find optimal solutions quickly.

Remote technical support services offered by Progent to companies in Anchorage Alaska include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid recovery of vital files/folders, apps, system images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services allow your IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting plug-ins created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can aid you in creating an efficient new Call Center or enhancing your established organization, identifying or enhancing Call Center software products to address the unique needs of your company, or providing occasional phone support personnel to work with your existing Help Desk Call Center team to deal with high-demand events such as software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of seasoned information technology consultants provides your workers in Anchorage Alaska fast access to a large support resource with years of experience delivering phone support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a significant enabler of company efficiency, and Progent's aim is to solve and not simply report technical issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft business applications including CRM, MS Office Project, Office Word, and Office Excel. For more concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Anchorage Alaska remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive and automated. By detecting emerging issues before they result in network outages, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that support a variety of OS platforms.
How Your Anchorage Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Anchorage Alaska, Progent's phone-based computer support specialists can provide effective and affordable system support the instant your business needs it. Over two decades of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Anchorage organization deals with a regular independent support technician or employs an in-house organization that can deal with common computer issues, Progent's Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with sudden network emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Anchorage Alaska
Progent's remote technical help services allow your Anchorage organization to have the advantages of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Anchorage Alaska, local network service resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network issues. However, serious problems can strike when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online service professionals offer an easy, quick, and affordable solution to augment your regular resources and to pass on useful knowledge to improve your capability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. While freelance consultants have smaller overhead than big service firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of backup help may force your company to wait for help during an emergency. As your business grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies often start with an IT architecture created on a shoestring budget. Without a robust infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can impede the success of the organization. Such badly built environments require careful analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to provide the solid foundation to handle current business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business success and enhancing productivity. These companies hardly need a network consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, refined support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the front lines of network support, executing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of documenting and organizing support records allows more efficient support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who won't let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent offers onsite training customized for people who want to expand their knowledge of the macOS and OS X platform, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for Mac application software.

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    Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running across multiple sites with thousands of access points can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi consultants who can assist you to assess the value of Ubiquiti's UniFi products for your business and assist you to plan, deploy, manage, and maintain your UniFi ecosystem.

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  • Exchange 2013 VoIP Support and Setup Exchange 2013 Availability Engineer
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    Progent's consultants can provide online and onsite consulting services for companies of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication systems like Cisco UC. Progent's certified information security consultants can assist you create and verify a security strategy for your Skype for Business deployment that is compliant with government and industry standards.

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    • Award Winning Barracuda Backup Appliance Online Consulting
    Barracuda Backup Integration Integration

    Barracuda Backup is a low-cost, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup safeguards vital company data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to help you to plan, configure, operate and repair a BDR solution based on Barracuda technology.

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  • Immediate CISSP Certified Security Microsoft Presence Awareness Information Technology Consulting Microsoft VoIP Information Technology Consulting

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    Progent's Check Point Software firewall experts can help you design, configure, and administer firewall environments built around Check Point Software Next Generation security gateways and Check Point's subscription-based security services. Progent's consultants can also help you maintain legacy Check Point firewalls or upgrade smoothly to Check Point's modern security gateways.

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    Progent's CISSP-premier cybersecurity experts can assist organizations of all sizes with any aspect of information system security. Progent can help create efficient cybersecurity solutions that protect a small business against modern malware attacks or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, online, and mobile clients accessing network resources distributed over a mix of physical datacenters and various clouds.

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  • Integration Support Microsoft Dynamics 365 Retail 24x7 Remote Support Microsoft Dynamics AX

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Cisco's security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the versatility to expand with your changing business needs. Progent's Cisco-Premier network experts support Cisco's comprehensive line of products aimed at eliminating information pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control framework for user authentication, permissions, and accounting from a graphical Web interface.

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    Progent's Microsoft-expert consultants can assist you to enhance your desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of upgrading to 64-bit desktop processing, design an affordable upgrade process that minimizes operational interruptions, and offer economical, professional online support to assist your organization to configure 64-bit PC desktop software and application programs on your current computers.

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    Progent's Ekahau-certified Wi-Fi experts can help you to design, install, enhance, manage and debug a Wi-Fi solution adapted to your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF signal measurement.

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    • Support Outsourcing Azure AD
    Active Directory Exchange Specialist

    Progent's consultants can assist you to design and carry out a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across on-premises and cloud assets.

  • Microsoft Certified Support Services SQL Server SSAS Information Technology Consulting SQL Server 2016 Development
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    Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and within budget.

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    • Computer Consultants Microsoft Exchange Upgrade
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    Progent is among the most qualified IT consulting firms for designing email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get the full benefits of Microsoft Exchange Server 2000 under typical situations such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

  • Microsoft Lync Server 2013 IM Integration Lync Server 2013 security Consult
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    • IT Support Spam Filtering
    Microsoft Exchange 2016 IT Solution Providers

    Progent's Microsoft-certified professionals average over 10 years of experience delivering email support for companies that range from small offices to large enterprises. Progent offers economical consulting for all versions of Exchange Server to enhance email and virus protection, configure high availability email environments, and implement off-site and mobile email connectivity. Progent's Exchange consulting services can help you in designing and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2019. Progent also provides support for Windows 10 and Windows 11 clients running Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for popular browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard managed services.

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    Progent has been delivering SharePoint support since the first SharePoint product was released over 20 years ago, and Progent has the scope of IT knowledge to help businesses of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 applications that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine whether an in-house, Cloud-based or hybrid configuration is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management services or can help in specific tasks related to your SharePoint 2013 migration.

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    • Computer Consultants Cisco Firepower Configuration
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    Cisco's Firepower NGFWs Firewalls deliver a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and execute a smooth migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to build and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.

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    • 24/7/365 Conti ransomware recovery Engineer
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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to contain the progress of an active ransomware breach. Call 800-462-8800

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    • Exchange 2019 Server Network Consulting
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    Progent can help your organization in any phase of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook.

  • Top Server Consultants Anchorage
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  • SCCM Security Support and Setup Integration Support SCCM and Windows Server
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  • SQL 2014 Designers Anchorage Alaska Network Support Service Microsoft SQL 2008 Ted Stevens Airport Anchorage ANC
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    • 24-Hour Exchange 2010 Upgrade Services
    Consult Exchange Server 2010 Migration

    Progent offers comprehensive support for each step of your Microsoft Exchange 2010 migration with services that include end-to-end project management services, site prep, project design and documentation, cost estimates of new software licenses and hardware required, suggested vendor sourcing, pilot verification at customer location or at Progent's testing facility, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the old servers, and webinar training for client's IT group and users.

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    • Windows 7 Wireless IT Services
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    Progent's Microsoft certified consultants can help your company to test Microsoft Windows 7 to confirm application and driver compatibility and to check its performance and reliability working in your environment. Progent's consultants can also help you to estimate the likely business benefits of adopting Microsoft Windows 7. If Microsoft Windows 7 fits your business strategy, Progent can assist you to design and carry out a smooth upgrade to Microsoft Windows 7 from a your current version of Windows.

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    Progent's Cisco-Premier network management engineers can help you to run Cisco's management utilities alongside a variety of specialized third-party products to create a complete network management solution in order to keep your network operating smoothly, fully utilize limited resources, guard your data, recover rapidly from device breakdown or malicious assaults, and enable you to expand or reassign network resources intelligently and affordably as your business grows.

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    Progent's Wireless Consulting Services provide a convenient, affordable option for businesses of all sizes to integrate, manage, monitor and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    • Internet Data Center Support Outsourcing
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    Progent's colocation center IT services are designed for businesses with hardware located at Internet Data Centers or data center colo hosting facilities and in need of timely in-person help at the colo facility plus off-site help from Microsoft and Cisco Premier Certified professionals. Progent provides a complete array of Internet Data Centers and IDC and colocation support services including system topology analysis, Windows and UNIX server installation and maintenance, tech support for server and telecommunications networking, design and deployment of non-stop configurations, defining and deploying layered security structures, firewall integration and support, designing load balancing solutions, and creating high-availability server and storage clustering configurations.

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    • Systems Support Microsoft Office
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    Progent's IT outsourcing services offer affordable network support for small companies. Whether it includes planning network infrastructure, creating an in-house Help Desk or using an outside one, deploying a new email platform, monitoring your network, or developing an on-line business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, allowing network support expenses to increase in a more linear and controlled manner than is possible by building up a large, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust network foundation for your critical business software based on Microsoft Windows.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response (EDR).

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  • System Center 2016 and Intune Network Consultant Microsoft Experts System Center 2016 and Office 365 Integration Remote Support
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  • Technology Professional Sarbanes Oxley Compliance Solution Provider Enterprise Active Directory

    • Microsoft Dynamics GP System Migration Planning Professional Akron, OH
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    Progent has supported Microsoft Dynamics GP and Great Plains ERP software for over two decades and Progent has provided system integration, customization, education, and troubleshooting since the product's original release. Progent offers advanced support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can assist your business to design, validate, and carry out an efficient upgrade from a an outdated version to the current edition of Dynamics GP.

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    • Great Plains Migration Onsite Technical Support
    On-site Support Dynamics GP Power BI

    Progent's Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a financial and ERP solution based, like all Microsoft financial tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP offers an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and integrate, and with its segmented approach you are able to purchase only the capability you currently require, with the option to add clients and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains support engineers can show you how to install, customize and manage the current version of Dynamics GP or migrate efficiently from an older release.

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  • Windows 2012 R2 Clustering Remote Consulting Failover Clusters Windows Server 2012 Technology Consulting Services
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