Fast and Affordable Remote Troubleshooting for Anchorage Alaska Information Networks
Immediate Remote Technical Support for Anchorage SystemsFor organizations located in Anchorage Alaska, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding network outages and related losses stemming from business disruption, upset clients, idle employees, and distracted management. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor repairs somehow end up as major tabs. Progent's skill at handling problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that permit the maximum level of efficiency for remote help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's computer system without breaching system security.

Progent's advanced service reporting system maintains comprehensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance rendered to every client by every Progent engineer. This history of issues and repairs is organized as a conveniently exploitable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up other vast technical support databases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts are able to find the most efficient resolutions in the least time.

Remote support services provided by Progent to customers in Anchorage Alaska include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or revamping your current organization, selecting or customizing Call Center application software to handle the unique demands of your business, or adding temporary phone support staff to reinforce your existing Help Desk Call Center resources to handle demanding situations like software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of seasoned network professionals gives your workers in Anchorage Alaska immediate contact with a large support resource with years of background providing phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a crucial contributor to business efficiency, and Progent's target is to solve instead of simply report technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Anchorage Alaska remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they cause downtime, automated monitoring can minimize inconvenient and expensive network failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of platforms.
How Your Anchorage Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Anchorage Alaska, Progent's online network support engineers can provide expert and cost-effective IT help whenever your company needs it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Anchorage business has a regular freelance support technician or maintains a full time organization that know how to handle day-to-day network issues, Progent’s Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Anchorage Alaska
Progent's remote network troubleshooting services allow your Anchorage organization to enjoy the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Anchorage Alaska, nearby computer support resources, whether made up of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people have less internal costs than larger support organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network stays available.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly designed environments need proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet vital business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies require guidance and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Companies who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    The CISA accreditation is an important achievement that represents mastery in information system security auditing. Accredited by ANSI, the CISA credential requires that consultants undergo a comprehensive test given by the ISACA international professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit professional trained to assist companies in the areas of information systems audit services, IT enforcement, systems and infrastructure ROI, information technology support, protection of data resources, and business continuity planning.

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    Progent's certified engineers can help your company to test Windows 7 to confirm application compatibility and to check its performance and reliability running in your environment. Progent can also show you how to evaluate the potential business value of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business strategy, Progent can assist you to plan and implement a smooth migration to Windows 7 from a your current release of Microsoft Windows.

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    Progent's certified Microsoft Office Word and Office 365 Word consultants offer a wide selection of affordable online support services to help your organization to manage your current Microsoft Word solution or help you to migrate to a current version of Office Word. Support available from Progent's experts include VBA software development, isolating and resolving compatibility problems between different versions of Word, interfacing Word with different Office applications like Excel and Outlook or with 3rd-party platforms and add-ons,network optimization for dependable. reliable cloud access, security consulting, smart phone integration, and online training classes tailored for your special requirements.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices that are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems quickly.

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    Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These improvements favorably impact key areas including manageability, high availability (HA), security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the possible business benefits of migrating to Exchange 2013, design an efficient validation and deployment strategy, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers affordable online consulting and management services for Microsoft Exchange 2013.

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    Progent offers the expertise of a senior specialist with extensive hands-on experience installing, managing, and upgrading telepresence platforms from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT management group, your ISP, and your telepresence technology supplier to assist your organization maximize the strategic value of your telepresence ecosystem.

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    Progent's Cisco certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent's Cisco-certified Catalyst Wi-Fi 6 AP experts offer affordable remote and onsite help for Catalyst Wi-Fi 6 wireless access points.

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    The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that matches best with your business goals. Progent can also assist you with planning, deploying, managing and troubleshooting powerful IT applications powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Windows NT.

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    Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi networks by unifying the configuration and management of wireless APs, optimizing wireless throughput by reducing the impact of RF congestion, improving wireless availability with rapid failover, and strengthening security by identifying threats and filtering network traffic based on user type and locale. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's latest Wi-Fi controller solutions.

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    The QTS (formerly Herakles) Colocation Center is situated in the seismically-stable Natomas area of Sacramento, CA. If you are currently using the QTS data center as a colocation site or if your company is considering moving your main or disaster recovery system to Herakles/QTS, Progent can provide a range of affordable services including colocation migration, system installation and upgrades, network improvements, comprehensive project management services, virtual server configuration, offsite monitoring, streamlined system administration, software programming, disaster recovery/business continuity planning and testing, security evaluation, and the support of Progent's Test Lab.

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    Progent is a leading innovator in affordably delivering world-class network support to small businesses. Progent's achievement in addressing the network support needs of the chronically underserviced small business sector is the combined result of key technical and operational innovations that have removed much of the conventional expenses out of administering IT service, added unmatched technical skill into the support system, and dramatically streamlined the solution cycle.

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    Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 solution is completed on time and within budget.

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    Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise offers you a convenient single consulting firm to help you build and manage a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE, Debian-GNU and Mandrake.

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    The Progent Test and Training Lab at the QTS Colocation Center can be used for piloting mission-critical applications, creating efficient system upgrade methodologies, assessing and tuning performance, planning or validating business continuity strategies, resolving compatibility issues, and establishing training systems for the latest products and technologies. For Progent clients without sufficient internal resources to assemble effective pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital IT projects on schedule.

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    Progent’s Microsoft-certified experts offer businesses of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. SharePoint is an advanced solution that uses web technology for efficiently coordinating people, groups and information. SharePoint Server provides a common location for your workers or clients to connect to, organize, share and manipulate relevant data, documents, and applications and to communicate with other people. SharePoint enables faster and more intelligent decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the data they’ve created in a way that makes data convenient to find, retrieve and apply. Progent's SharePoint experts can assist you to manage your existing SharePoint solution or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum availability for critical workloads by providing centralized, mixed-platform tracking of IT infrastructure deployed throughout on-premises systems and private and public clouds. Progent's SCOM consulting team offers advanced online and onsite support to assist organizations of any size to plan, integrate, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from older versions or from different IT infrastructure monitoring products, or combine a variety of monitoring systems into a unified infrastructure management solution. Progent can also show you how to extend your SCOM 2016 scope to incorporate resources hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    Progent's UNIX platform support services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient single source to help you build and maintain a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Exchange Server 2003 upgrade plan that avoids network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the background to complete your move rapidly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.

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    Microsoft Virtual Server, run on the Microsoft Windows Server platform and based on technology first produced by Connectix, delivers the performance necessary to carry out hardware reduction, application upgrade, and server quarantine tasks via virtualization technology in an enterprise-ready computing network with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server at businesses who want to improve operational efficiency in software programming and testing, migration from legacy line-of-business applications, and server consolidation. Progent's certified Virtual Server experts can assist your business to evaluate and deploy MS Virtual Server 2005.

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    Progent's Microsoft-certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your organization, create pilot environments and migration plans, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT support staff, create a corporate-wide security strategy, streamline network management, assist with application development, and generate and test a DR/BC plan.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small company's servers in an environment that gives the maximum level of dependability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting and management options are based on proven virtualization technologies that enable small and midsize companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor independence.

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    Progent’s Microsoft-certified consultants can provide small and midsize businesses computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server provides a central spot for your workers or clients to connect to, manage, distribute and manipulate useful information, files, and software and to interact with other people. It allows quicker and more intelligent decisions, more efficient access across groups and more economical business processes. The primary goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available inside and outside an organization. Windows SharePoint Services connect employees, clients, teams and projects with the information they’ve created in a way that makes data easy to find, retrieve and re-use.
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