Fast Online Help for Anchorage Alaska Computer Systems
For companies located in Anchorage Alaska, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. In contrast to many online support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor solutions somehow turn into large tabs. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which ensure the highest level of effectiveness for remote help and repair for IT systems of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's system without breaching system security.
Progent's sophisticated technical support reporting application includes detailed documentation of all service that Progent's customers have received. Progent's staff consultants have access to the history of services delivered to each customer by any consultant. This database of problems and fixes is stored as a readily searchable support database that permits Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow priority response from manufacturers' in-house support staff so Progent's online service experts are able to determine optimal resolutions promptly.
Online support services available from Progent to clients in Anchorage Alaska include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service experts offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to help your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with the most complex challenges encountered in network design, installation, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value since their deep experience enables them to find solutions for problems quickly. In typical instances, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your network by means of advanced remote troubleshooting technology in order to provide fast, safe, and economical analysis and repair.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering help, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recover quickly following a damaging breach. Security solutions available from Progent cover thorough data security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; building safe techniques for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a broad range of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online help resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Anchorage Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center staff of experienced information technology experts offers your workers in Anchorage Alaska rapid assistance from a reliable network service group with extensive experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a major enabler of business success, and Progent's target is to fix and not just annotate technical issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff provides remote advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, programming, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Anchorage Alaska online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your network support is proactive and automated. By uncovering looming issues before they grow into crashes, system monitoring can ward off stressful and costly information system failures. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate multiple OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Anchorage Alaska, Progent's phone-based computer support engineers can deliver effective and affordable IT support whenever your company has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Anchorage company works with a local independent support technician or maintains an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to deal with unexpected system emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Companies in Anchorage Alaska
Progent's remote network troubleshooting services enable your Anchorage company to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic value by being more available, productive, and protected. Advantages to your company include:
- Convenient remote extension of your on-site IT resources
For most organizations in Anchorage Alaska, local network service providers, whether consisting of independent consultants or an in-house maintenance staff, can take care of the majority of technical issues. On the other hand, major troubles can occur when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support people. In these cases, Progent's online service specialists offer an easy, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your capability to handle future problems locally.
- Less Reliance on Freelance Service Providers
For network support, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve help may require your company to wait for assistance during an emergency. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Businesses typically begin with an IT system created on a modest budget. Without a proper framework, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems need proper assessment, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can provide the stable foundation to meet current business requirements and ease future expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the recommended
solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, executing a wide variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.