Fast and Affordable Remote Troubleshooting for Anchorage Information Networks
For organizations located in Anchorage or anywhere in the state of Alaska, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. This lowers immediate costs because service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where quick solutions somehow turn into big invoices. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven processes which promote the highest level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to connect to your environment remotely without compromising corporate security.
Progent's powerful technical support database application maintains detailed histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of all help provided to every customer by every Progent engineer. This database of problems and responses is stored as a quickly retrievable proprietary database that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best solutions in the least time.
Remote technical services available from Progent to clients in Anchorage and anywhere in the state of Alaska include:
Certified Windows Expertise
Progent's Microsoft-qualified online support engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with the most challenging issues associated with network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness because their deep experience enables them to find solutions for problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of sophisticated remote troubleshooting tools to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of connectivity products by delivering services that include:
CISM and CISSP Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or help your company to recover rapidly following a serious breach. Security solutions offered by Progent cover in depth data security assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide array of information technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your Anchorage Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the money or time to support an in-house Call Center but who require fast response from a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk application software to meet the special requirements of your company, or providing occasional phone support personnel to work with your internal Help Desk Call Center group to handle unusually busy events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran information technology professionals provides your workers in Anchorage or anywhere in the state of Alaska instant access to a large support group with extensive experience offering phone help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company productivity, and Progent's goal is to solve and not merely report network problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Anchorage, or anywhere in the state of Alaska, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your IT support is proactive rather than reactive. By spotting looming trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of operating systems.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Anchorage or throughout the state of Alaska, Progent's phone-based computer support specialists can provide expert and cost-effective IT support the moment your organization needs it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Anchorage business deals with a regular independent consultant or employs an in-house organization that can handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to solve unexpected system crises or particularly tough integration problems.
Details of Progent's Remote Network Services for Anchorage
Progent's online support, remote repair, network security consulting, and network management services offer businesses in Anchorage or anywhere in the state of Alaska the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Anchorage and is also ideal for networks in geographic areas of Alaska that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for online help and asks for no monthly subscription fee for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers the services of authorized specialists who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Database Administration and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized source for IT generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that match the unique needs of your company.
- State of the Art Online Access Software
Protected remote access allows Progent's support experts to see exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require an expensive personal service call. State-of-the-art online access software and experienced technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained offices whose clients need immediate access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.