Fast Remote Help for Anchorage Computer Systems
For companies located in Anchorage or anywhere in the state of Alaska, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve most network issues rapidly. Efficient support reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves even more with indirect costs by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support experience is particularly important for businesses that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike typical remote support organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent situations where fast repairs somehow turn into large invoices. Progent's skill at solving problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and proven methodologies which promote the highest degree of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to link to your network remotely without breaching system security.
Progent's proven customer support reporting application stores thorough documentation of the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to every client by every consultant. This history of problems and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' internal product engineers so Progent's remote consulting experts can come up with optimal solutions promptly.
Remote technical support services available from Progent to businesses in Anchorage and throughout the state of Alaska include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network engineers, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with even the most complex issues surrounding network infrastructure design, installation, management, compliance, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value since their deep expertise enables them to find solutions for problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment using advanced remote troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer help for the entire range of Cisco's market leading family of infrastructure devices by offering consulting services such as:
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide spectrum of information technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Anchorage Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology experts gives your clients in Anchorage or anywhere in the state of Alaska rapid access to an efficient technical support group with substantial background delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a crucial driver of business performance, and Progent's intent is to solve instead of merely record technical problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team provides phone-based professional engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they result in downtime, automated monitoring can avoid disruptive and expensive network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a variety of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Anchorage or throughout the state of Alaska, Progent's online network support specialists can deliver expert and affordable system support the moment your organization has to have it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Anchorage company deals with a regular independent consultant or maintains an in-house IT staff that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the time or the knowledge to resolve unexpected network emergencies or particularly tough integration problems.
Details of Progent's Online Network Support for Anchorage
Progent's online help, remote repair, system security consulting, and system management services give offices in Anchorage or throughout the state of Alaska unparalleled leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your business world class network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Anchorage and is also ideal for customers in more remote areas of Alaska that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone service and imposes no monthly retainer for support services provided during normal business hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that align with the specific needs of your business.
- State of the Art Remote Connectivity Tools
Protected remote connectivity permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick fixes to problems that might otherwise demand a costly onsite visit. Cutting-edge online access tools and expert engineers together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for High System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of IT support, executing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.