Immediate Online Help for Anchorage Alaska Networks
Immediate Online Help for Anchorage NetworksFor organizations located in Anchorage Alaska, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-certified security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology required to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the services that you receive. Unlike typical remote support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where fast fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that permit the highest degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your system remotely without compromising corporate security.

Progent's sophisticated customer support database system keeps detailed records for the service that Progent's customers have received. Progent's team engineers have access to the history of support rendered to each Progent customer by any Progent engineer. This history of trouble tickets and responses is stored as a conveniently retrievable proprietary database that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can find the best solutions quickly.

Remote technical services available from Progent to businesses in Anchorage Alaska include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight line of IT management outsourcing services covers all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and fast restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services allow your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and give your password you are requested to verify your identity on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you�re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progents Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progents shared Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center staff of experienced network consultants gives your customers in Anchorage Alaska instant access to a dependable network service group with extensive experience delivering telephone-based help and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a key enabler of business success, and Progent's target is to fix rather than just record network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including CRM, Project, Office Word, and Office Excel. To learn more information about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Anchorage Alaska online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can customize SCOM for your environment so your computer maintenance is proactive and automated. By anticipating looming problems before they cause full-scale emergencies, automated monitoring can minimize stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a combination of operating systems.
How Your Anchorage Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Anchorage Alaska, Progent's phone-based network support specialists can deliver professional and cost-effective system help the moment your company has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Anchorage organization relies on a regular independent support technician or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to solve sudden network crises or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Anchorage Alaska
Progent's online support services enable your Anchorage organization to realize the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most companies in Anchorage Alaska, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can resolve the majority of network issues. However, IT crises can strike when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call support experts give you an easy, fast, and affordable way to supplement your local help and to pass on useful knowledge to increase your ability to handle future issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies often depend on individual freelance service providers. Although freelance service people carry smaller overhead than larger service firms and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your business grows, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically start with an information system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. Such badly built environments require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a system architecture able to offer the solid foundation to meet vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to navigate through an ever more complex array of technology alternatives available for promoting business growth and improving efficiency. These companies do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



An index of content::


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