Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Anchorage
Progent’s consulting support for IT service firms in Anchorage Alaska allows your company to provide your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your in-house IT services team. This can put you on the fast track to add to your client base, fill out your service catalog, satisfy your clients, and improve your bottom line.
Progent’s nationwide roster of network experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless extensions to the IT groups of some of the country's biggest IT service firms. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is a network consulting company with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of professional IT services. Progent invoices your firm directly and performs under your instructions to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an effective service desk. But modern ticketing systems are not only costly to license and staff, but difficult to configure and manage. Smaller IT support firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to keep their company branding while providing their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technical issues your company can take on, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service firms include:
Progent's Consulting for Network Service Providers
Progent's consulting for IT service firms allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without being forced to decline new business due to a gap in expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Anchorage, Alaska Companies
Progent's seasoned team of certified consultants offers Anchorage, Alaska organizations a broad array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Find Out More About Progent's Reseller Support for IT Service Providers in Anchorage, Alaska For additional information about Progent's consulting program for IT service organizations in Anchorage, Alaska, call 1-800-993-9400 or see Contact Progent.