Anchorage Consulting Experts for Computer Support Providers
Transparent Short-Term Support Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Anchorage
Progent’s consulting support for IT service organizations in Anchorage Alaska allows your company to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular IT support team. This can put you on the fast track to grow your revenue, fill out your service offerings, create happy clients, and improve your bottom line.
Progent's roster of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the country's biggest IT service businesses. Progent’s breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is an IT support firm with two decades of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent invoices you directly and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and manage. Small or niche IT support firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to retain their own branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your support volume, the range of technologies your firm can take on, the number of {geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional onsite service in major metro areas is available across the country at additional cost.
- You have full control of your customers and billing.
- Your customers enter requests via your own branded Internet portal, an 800 number, or by directing a message to your assigned mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a sole source for practically all IT expertise your clients may require. You can build your staff and core IT skills at your own pace without having to say no to new business owing to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, responding to your coordination, and invoices you rather than your client.
- Granular Billing: Progent bills on a per-minute basis to minimize expenses.
- Extensive Documentation: Progent utilizes an advanced service reporting system to make sure all services performed are fully documented. This allows you to transfer service responsibilities to in-house personnel once you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can easily and safely accept additional jobs beyond your main areas of excellence and open new territories without exposure to the risks involved with increasing your head count too rapidly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network support firm by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service operations.
- Fast Problem Escalation: With a sizable roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
- Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
- Online Support Experts: For two decades, Progent has provided online network support from Help Desk services to high-level consulting. Effective online support saves money and produces fast results.
- Advanced Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Anchorage, Alaska Companies
Progent's nationwide team of certified consultants can deliver Anchorage, Alaska companies a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Experts
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Management
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense
- Data Backup/Restore Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business and Microsoft Teams
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Firms in Anchorage, Alaska To learn more details about Progent's reseller support for network service firms in Anchorage, Alaska, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft SMS Network Engineer
SMS 2003 Upgrade Remote Consulting
Progent’s certified experts provide small and medium size businesses world-class consulting support for Microsoft Systems Management Server and Configuration Manager, Microsoft's solutions for change and deployment management. System Center Configuration Manager 2007 is Microsoft's new name for the update management solution previously called Systems Management Server. System Center Configuration Manager 2007 provides a variety of enhancements to Systems Management Server including comprehensive automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent’s certified consulting professionals can help you use SMS Server or Configuration Manager economically for streamlined OS and application installation, security patch administration, software metering, and licensing compliance. Progent's engineers can also assist you to move smoothly from Microsoft Systems Management Server to Configuration Manager.
Windows Server 2012R2 Remote Consulting
24 Hour MCSE Expert Certified Information Technology Consulting Windows Server 2012 R2 Multitenancy
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, create an enterprise-wide security strategy, streamline network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.
ProSight Managed Cloud Backup Services Consulting
ProSight DPS Hybrid Cloud Backup/Recovery Consultant
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information.
VMware VirtualCenter Specialist
VMware Live Migration Consultant
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, administer and repair VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent can provide advanced expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility.
Forefront Threat Management Gateway Support and Integration
Emergency Forefront Threat Management Gateway IT Consultants
Forefront TMG 2010 builds on the proven security technologies of ISA Server and offers a centrally administered Internet gateway that acts as a one-server solution for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront TMG 2010 provides advanced web security reporting capabilities, allows customized reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower costs and enhance availability. Progent's Microsoft consultants can help you to plan and execute test and production implementations; integrate Forefront Threat Management Gateway 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Integration Support Microsoft Lync Server Instant Messaging
Lync Server 2013 and Cisco UC Engineers
Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional PSTN telephony. Lync Server 2010 can extend the capability of Exchange, SharePoint and Office desktop or Office 365 and simplify management via integration with Active Directory. Lync can also reduce expenses by doing away with VoIP equipment and subscription services, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence experts offer remote and on-premises support to help you to maintain and repair your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to design and execute a smooth Skype for Business migration.
Support and Setup System Center 2016 Disaster Recovery
Best System Center 2016 Business Continuity Consulting Services
Progent has over a decade of background integrating, maintaining and troubleshooting the core platforms that make up System Center and can help your organization to plan, install, maintain, and fix your System Center ecosystem to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent can help you to migrate to the current version of Microsoft System Center from an earlier one or from another datacenter management platform to deliver the advantages of best-in-class provisioning, automation, security, plus infrastructure and application availability and performance monitoring.
SonicWall TZ600 Firewall Security Consulting
SonicWall VPN Cybersecurity Contractor
Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security plan and build protection into your business processes.
Cisco CCIE Remote Outsourced IT Support
Cisco Computer Specialist
Progent can help you to utilize Cisco's infrastructure products to build a solid basis for your local, private cloud, or hybrid data center and improve operations in key areas including compute and storage consolidation, security and compliance, versatility, uptime, and recoverability.
SQL Server Support and Integration
SQL Server 2008 Upgrading
SQL Server 2005 offers indispensable, familiar tools to computer experts and information workers, reducing the difficulty of designing, integrating, administering, and using enterprise information and database applications on platforms ranging from handheld devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and wide knowledge in planning and building data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Linux RedHat Remote Specialists
Linux Online Phone Support Services
Progent offers national online help and consulting services for businesses who run networks powered by versions of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote technical support offers maximum return for your information technology budget by extending user productivity and limiting the hours billed for network analysis and repair. Sophisticated remote support tools and skilled service specialists and consultants combine to enable Progent to handle most network problems without wasting time and money by going to your location. In most of cases your IT issues can be dealt with over the phone or via a combination of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist with the most difficult network problems.
Linux Remote Engineer
Small Business Outsourcing Solaris Online
Progent offers national remote help and troubleshooting services for companies that run Solaris environments or whose information systems include a mix of Solaris and Microsoft products. Remote technical support offers maximum leverage for your information technology budget by protecting user productivity and limiting the hours billed for computer analysis and repair. Advanced remote access technology and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In most of situations your IT problems can be dealt with over the phone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA certified security specialists to help you with the most challenging system issues.
Database DBA Support
Consultants Database Applications
Progent's certified database application consultants offer businesses of any size remote support for leading database products including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include software installation and configuration, application architecture and coding, management services, replication strategies, capacity planning, tuning, migration, security and compliance, backup and recovery systems, problem solving, and webinar training.
Consultancy ISSAP Certified Security Architecture
CISSP-ISSAP Security Architecture Consultants
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through rigorous examination and extensive work with information security design. ISSAP security experts have in-depth understanding of access control mechanisms and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can assist your business with all phases of architecture security.
ISA 2000 Server Integration
ISA 2004 Standard Edition Server Support Services
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad experience developing corporate security solutions for IT networks with multiple locations, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and deploy an installation of Microsoft ISA Server 2004 that supports your information security needs without restricting your network.
SQL Server 2017 Always Encrypted Remote Consulting
Top SQL Server 2017 and Hyper-V Remote Support Services
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of migrating to SQL Server 2017 and can help you to plan and carry out a cost-effective migration of your databases and applications to any network architecture including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support services ranging from on-demand architecture assessment or debugging to comprehensive project management to ensure your SQL Server 2017 project is successfully completed on time and within budget.
24 Hour Ryuk ransomware protection and recovery Consulting
Consult ransomware defense audit
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block ransomware or recover quickly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that minimizes your vulnerability to a ransomware attack and aligns with your business needs.
Remote Employees VoIP Online Support
Remote Consulting Work at Home VoIP
Progent can assist small and medium-size companies to implement VoIP technology to give their remote workforce the benefit of virtual extensions of the company phone system.
Meraki Access Point Security Configuration
CCIE Certified Meraki Wave 2 Wi-Fi Access Point Remote Support
Progent's Cisco Meraki wireless AP experts provide remote and onsite support services to assist businesses of any size to plan, install, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and manage Cisco's Meraki-based wireless networks for sites that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology such as switches, routers and ASA firewalls to build a cohesive ecosystem that provides identical connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or computing device.
SPA300 Series IP Phone Online Troubleshooting
VoIP Phones IT Consultants
Progent's Cisco certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Catalyst 6500 Switch Information Technology Consulting
Remote Technical Support Catalyst MPLS
With Cisco Catalyst switches for small and mid-size companies, Cisco enables organizations to realize all the benefits of bringing intelligence into their IT infrastructures. Cisco's Catalyst switch product line allows you to deploy capabilities that make your IT network sufficiently available to accommodate time-critical needs, expandable to support growth, safe enough to guard confidential information, and designed for prioritizing and controlling traffic flows to optimize system operations. Progent's CCIE certified consultants can show you how to pick out and integrate Cisco Catalyst switches that make sense for your business. Also, Progent's certified security specialists can help you develop a strategic security policy and set up Catalyst switches so they powerfully enforce your security policies. Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Microsoft Exchange IT Consultant
Exchange 2003 Computer Consultants
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes network disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2003 help, repair, and design offerings include assistance with the integration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business needs.
Microsoft Experts Sales Office Computer Consultants
Branch Location IT Consultants
Years of background providing Microsoft expertise and Cisco technology consulting has allowed Progent to develop a unique capability for supporting branch offices that require IT service with the flexibility common to with small organizations but which includes effective client interaction, thorough documentation, and compliance with corporate IT standards. If your enterprise has a sales office situated anywhere in California or any area covered by Progent's consultants, Progent can provide a wide array of on-premises and remote network support services and system architecture expertise.
Setup and Support Microsoft Dynamics AX
Design Firm ERP
Progent can give you access to experts who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to meet your unique company requirements. Progent’s Microsoft-certified consultants provide expertise in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides custom e-Commerce consulting support for safe, company-wide resource sharing as well as integration with Customer Relationship Management packages.
Project Server Time Reporting Consultants
Microsoft Project Server Scheduling Consulting
Progent's Microsoft consultants offer in-depth expertise in deploying, using and troubleshooting any edition of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad range of affordable online support services following industry best practices to help businesses of any size to get all the advantages of this leading project management solution. Support services available from Progent include solution design, installation and migration, strategies for safe collaboration among local and remote or mobile users, network optimization, and customized webinar training classes.
Zero Downtime Internet Network Specialists
Cisco Expert Support and Setup Fault Tolerant ISP
Progent's Cisco-authorized IT consultants can help you create an economical, high availability Internet connection architecture that can deliver 24x7 Internet access through a broad range of fault tolerant Internet network products and services including non-stop BGP, automatic fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to help you utilize the most current techniques for 24x7 Internet connectivity to build a cost-effective, fully redundant Internet network with automatic failover and other features to deliver fault tolerant Internet connections.
Support Outsourcing Remote Employees Collaboration
Outsourcing Offsite Employees Collaboration
Progent can help small and mid-size organizations to implement collaborative platforms to allow their remote workforce to benefit from positive interaction with fellow workers and clients.
Microsoft Operations Manager Integration Services
24-Hour MOM 2007 Integration Services
Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, enhancing and fixing SCOM solutions and can provide companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs based on leading practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.
Technical Consultant ASA with Firepower
Open Now Cisco Firepower AVC Remote Support Services
The new ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, optimize, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
Failover Cluster Manager Windows Server 2012 Computer Engineer
24 Hour Windows 2012 R2 Cluster Shared Volumes IT Consulting
Progent's Microsoft-certified failover clustering experts can assist businesses to assess the advantages of deploying Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery solution, help your organization to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for failover clusters composed of physical servers or virtual ones, and help you to centralize the management of clustered servers.
Emergency Cybersecurity Consultancies Juniper J4350 Router
Biggest Juniper J2320 Router Security Certification
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Support scom 2016 migration
microsoft system center 2016 operations manager Consulting
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for key workloads by offering centralized, mixed-platform monitoring of physical and virtual infrastructure deployed across local systems and cloud environments. Progent's SCOM consulting team can provide advanced online and onsite support to assist businesses of all sizes to plan, integrate, tune, enhance and repair SCOM 2016 deployments. Progent can assist you to move to SCOM 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring products, or combine multiple monitoring tools into a unified IT management solution. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Time Machine and Outlook for Mac Remote Support Services
Consultants Mac voice mail
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Mac users are able to work closely with colleagues who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to get and send email, search the Exchange global address list, import addresses, synchronize appointments, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that LDAP and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage training.
VoIP Phones Integration
Remote Consulting Cisco IP phones
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST solutions for survivability.
Network Management Security Consultant
Cisco Network Management Network Solutions
Progent's Cisco-Certified network consultants can assist you to use Cisco's management utilities alongside a selection of specialized third-party products to build a complete network management solution in order to keep your environment running smoothly, fully utilize expensive resources, guard your data, recover quickly from device failure or malicious assaults, and allow you to expand or repurpose valuable resources sensibly and affordably as your business evolves.
Dynamics GP/Great Plains Specialist
Microsoft Certified Expert Technical Support Dynamics GP Software
Progent’s Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP. Dynamics GP is an accounting and ERP platform built, like all Microsoft financial solutions, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP offers a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented approach you can license only the capability you currently need, with the ability to add users and increase capabilities when necessary. Progent’s Microsoft Dynamics GP consulting engineers can show you how to deploy, customize and manage the latest release of Dynamics GP or migrate smoothly from an older edition.
Lync Server 2013 Network Consultants
Lync Server 2013 dial plans Consultant Services
Progent's consultants can help you to assess the value of Lync Server for your environment and can help you to design and carry out a rollout of Lync Server 2010 that consolidates the administration of IM and Presence and increases the productivity of your office staff, at-home workers, and mobile workforce. Progent's consultant's can in addition help your company to perform a smooth upgrade to Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, Microsoft SharePoint, and SQL Server, show you how you can use Lync Server 2010 to enhance the collaborative functions of Microsoft Office programs, and provide training and continuing technical support for Microsoft Lync Server 2010 and other Microsoft platforms.
Programming Company MS SQL Server
MS SQL Security Tech Services
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid creation of a new generation of enterprise-class programs that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.
Microsoft, Cisco and Security Certified Experts Microsoft Azure enterprise hybrid cloud solutions Consultant
Azure and iPhone integration Consultant Services
Progent can help companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and resources and ensure you sidestep the typical mistakes small organizations make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and to manage iPhones and iPads and Android smartphones and tablets.
UNIX Migration Consultant
Upgrade Consulting Sun Solaris
Progent can help your business to design and implement an efficient migration from a Solaris-based IT environment to a network powered by MS Windows and suited for running Microsoft's powerful office productivity suites, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can help you guard your data and reduce business disruption by designing an effective transition strategy that preserves your current assets in Sun Solaris software and technology. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of current infrastructure, transition strategy and validation, MS Exchange migration support, information and application software transition, and server and storage transition and economization.
