Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Anchorage
ProgentProgent's consulting services for network service firms in Anchorage Alaska enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent augmentation of your regular network services group. This can put you on the fast track to grow your client base, expand your service portfolio, satisfy your clients, and increase your profits.

Progent's nationwide team of network experts, PC support technicians, network admins, and cybersecurity consultants have worked as transparent expansions to the support groups of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network support company with two decades of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class IT services. Progent invoices you exclusively and works under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But full-featured ticketing systems are not just expensive to acquire and staff, but a hassle to configure and manage. Smaller IT service companies rarely have the required budget or personnel. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metros is offered throughout the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter incident reports via your own branded web portal, an 800 number, or by directing an email to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Detailed Reporting: Progent uses an advanced reporting system to ensure that all services performed are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to in-house consultants once you have enough people and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and affordably take on more jobs outside your main fields of excellence and open new territories without the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT service firm by delivering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad array of technologies and can be a reliable resource for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a large team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk services to high-level consulting. Effective online service cuts costs while delivering fast results.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Anchorage, Alaska Companies
Progent's veteran team of certified consultants can provide Anchorage, Alaska organizations a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Anchorage, Alaska
For additional details about Progent's reseller support for network service firms in Anchorage, Alaska, call 1-800-993-9400 or see Contact Progent.