Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Anchorage
ProgentProgent's consulting services for network service firms in Anchorage Alaska allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless extension of your in-house network support team. These services can ease the way for you to grow your client base, expand your service portfolio, create happy clients, and increase your bottom line.

Progent's roster of network experts, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as seamless supplements to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent's transparency helps you elevate and protect your branding.

Progent is a network consulting firm with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services company in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an efficient service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to configure and manage. Small or niche IT service organizations rarely have the required financial or human resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their company branding while delivering their clients world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your business can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop service group provides Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metros is offered throughout the US at additional cost.
  • You retain full control of your customers and invoicing.
  • Your clients enter incident reports by means of your custom branded Internet portal, a toll-free phone number, or by directing an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service organizations allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and core IT skills steadily without having to say no to new business owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, responding to your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are fully documented. This allows your IT support organization to transfer account responsibilities to internal personnel once you have enough staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and safely accept additional jobs beyond your main areas of expertise and serve additional geographies without assuming the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support firm by delivering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can be a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: With a large team of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Online Support Professionals: For 20 years, Progent has provided online IT support from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces fast results.
  • Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Anchorage, Alaska Organizations
Progent's seasoned roster of certified consultants can provide Anchorage, Alaska companies a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Anchorage, Alaska
To learn additional information about Progent's reseller support for network service organizations in Anchorage, Alaska, call 1-800-993-9400 or refer to Contact Progent.