Anchorage Specialists for Network Service Firms
Seamless Temporary Support Staff Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Anchorage
Progent’s consulting support for network service organizations in Anchorage Alaska allows you to provide your clients Progent's consulting expertise and Help Desk support under your company's brand as a transparent extension of your regular IT support group. These services can ease the way for you to add to your client base, expand your service catalog, create happy clients, and improve your profits.
Progent’s nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have acted as seamless adjuncts to the support groups of some of the world’s largest IT service businesses. Progent’s range of technical knowledge allows you to add to the scope of your IT support business, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is a network support company with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also challenging to configure and maintain. Smaller IT support firms do not have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT support organizations a practical way to retain their company branding while delivering their clients world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support workload, the range of technical issues your company can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's online desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at additional cost.
- Optional on-premises support in larger metro areas is offered throughout the country at additional cost.
- You retain complete control of your clients and billing.
- Your clients enter requests through your branded Internet portal, an 800 number, or by sending a request to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down new business owing to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, responding to your direction, and bills your firm rather than your customer.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Service Reporting: Progent uses an enterprise-class service documentation system to make sure all services delivered are fully documented. This makes it easy for your IT support organization to shift service assignments to internal consultants when you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Business: You can easily and safely accept more jobs outside your main areas of expertise and open new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
- Strengthen Your Name: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more clients using your own company name.
- Add to Your Services Catalog: Progent offers top-tier support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT support operations.
- Rapid Escalation: With a sizable roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Make Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
- Remote Support Professionals: For two decades, Progent has delivered online network support from Call Center support to high-level consulting. Efficient remote support cuts costs and produces quick solutions.
- Advanced Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Anchorage, Alaska Companies
Progent's seasoned team of certified consultants can provide Anchorage, Alaska companies a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud
- Online Network Troubleshooting
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Troubleshooting
- Security and Compliance Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- Apple iPhone Support
- Google Android Phone Support
- Ransomware Defense
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Program for IT Service Providers in Anchorage, Alaska For more information about Progent's consulting support for network service firms in Anchorage, Alaska, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
2500 Wireless Controller IT Consultants
Flex Series Wireless Controller Online Technical Support
Cisco's {Catalyst Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the provisioning and management of wireless APs, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and strengthening security by identifying cyber threats and analyzing network traffic based on user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or carry out an efficient migration to Cisco's latest wireless controller technology.
Largest Altaro O365 Backup Support and Setup
Support Altaro Office 365 Backup
Progent is an Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to back up and restore your M365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
MCSE Expert Certified Windows Server 2022 PowerShell Network Consultants
Windows Server 2022 DNS-over-HTTPS Setup and Support
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to design and carry out an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Windows 2000 Consulting Services
Windows Server 2000 Upgrade
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the functionality of your current Windows 2000 Servers and can simplify network administration, provide technical support and troubleshooting, and strengthen security. Progent can also help you design, rationalize, and implement a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in setting up test installations to eliminate the technical risk associated with migrating to Windows 2003 Server by uncovering possible hardware and software compatibility problems.
Photoshop Train
Award Winning Instruction Adobe After Effects
Progent's Mac consultants can support the creative facets of Macintosh computing by offering consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.
CIO Integration
CIO IT Services
Progent can supply small companies with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you deploy sensible IT products to improve business operations so they match more closely with your corporate objectives. Your company can develop and install a well thought out information technology plan without incurring the expense of a full-time senior IT executive.
SQL Server 2012 Security Support Outsourcing
PowerPivot for SharePoint Engineer
Progent offers the support of Microsoft-certified engineers as well as seasoned software developers, DBAs, project management experts, network infrastructure engineers, disaster recovery specialists, and certified data security professionals to help your business to evaluate the potential benefits of SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and configure an efficient and safe IT infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Support Group Microsoft 365 Security
Outlook 2019 Networking Companies
Progent's Office and Microsoft 365 experts can help companies of any size to incorporate Microsoft Office desktop and Microsoft 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive productivity solution that offers fast ROI and promotes improved business outcomes. Progent can help you to integrate Office or Microsoft 365 apps with one another and with other core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility issues between various versions of Microsoft Office desktop and offers customized online instruction to individual users and teams.
Consulting Smartphone patch management
Open Now Engineers Wi-Fi controllers patch management
Progent's managed services for software/firmware update management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoints printers and scanners, network appliances such as routers and wireless access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Private Cloud Hosting for Virtual Data Centers Consulting
ProSight Private Cloud Hosting Services Consulting
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's production servers in an environment that gives the highest level of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting services are built on proven virtualization platforms that allow small companies with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence.
Teleworker Integration Remote Support Services
At Home Workers Online Support Services
Progent has 20 years of experience helping small and mid-size businesses to design, deploy, tune, administer, and troubleshoot IT networks that incorporate a remote workforce.
Moonlight Microsoft Consultant Telecommuting Job
Contract Web Consultants Work From Home Job
Our Experts Team provides consulting in important areas that include Macintosh integration and applications; Consulting for Linux-powered, UNIX, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Line-of-business and vertical application support; CIO, management information analyst, and project logistics outsourcing; Special program development and integration; Web site, eCommerce, EDI, and client portal design and deployment; DBM management and performance consulting; Business intelligence consulting; and Telecommunications systems consulting.
ASA and PIX Firewall Remote Technical Support
Firepower Management Center Remote Consulting
Progent’s experienced Cisco IT security consultants provide high-level PIX Firewall and ASA Firewall consulting support including infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable gigabit products, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and high reliability for network environments of any size. PIX and ASA Firewalls are based on a proven, purpose-built operating system, minimizing possible OS-specific security holes.
Barracuda Backup Cloud LiveBoot Specialists
Barracuda Backup Live Backup Integration Services
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup solution can incorporate a custom-designed physical appliance built by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting support services to assist your business to plan, configure, operate and repair a BDR system built on Barracuda technology.
IT Services SharePoint
SharePoint Portal Server 2007 Network Consulting
Progent’s Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web technology for intelligently connecting people, teams and data. SharePoint Server provides a central spot for your workers or customers to access, manage, distribute and manipulate useful information, documents, and software and to communicate with other people. Microsoft SharePoint allows quicker and more intelligent decisions, more effective sharing across teams and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the data they’ve developed in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint experts can assist your organization to manage your current SharePoint solution or upgrade to the current version of SharePoint.
Microsoft Exchange IT Consultant
24x7 Exchange 2016 Collaboration Consulting
Progent can assist your business in all facets of your migration to Exchange 2016 such as designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your VMs, databases and log files; configuring HLB for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Online Consulting Collocation Migration
Computer Consulting Colocation Center Migration
Colocation data centers allow companies to share enterprise-class data centers for hosting network hardware that runs vital applications. Progent's Microsoft and Cisco certified consultants can help your small business with all aspects of your colocation strategy including selecting and migrating to a colocation site, designing network topology, specifying hardware, on-site and remote troubleshooting, establishing online system management, and education your IT personnel.
SBS Premium Add-on Integration Support
Small Business Server 2011 Integration Services
Microsoft Small Business Server is an affordable suite of essential servers that provides the basis for a powerful but manageable information. The IT sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 calls for a network consultant with hands-on background planning and building seamless, end-to-end business network solutions. Progent's Microsoft Small Business Server professionals have an average of over 10 years of background supporting business networks founded on Microsoft products. This experience ensures you results in deploying, managing, and maintaining network environments that include the SBS Server suite of servers and productivity software.
VMware Site Recovery Manager and NSX Consulting Services
VMware NSX Virtualized Networks Consultants
VMware's NSX network virtualization technology enables you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the entire logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to design, configure, test and manage a disaster recovery system based on VMware SRM and VMware NSX.
Computer Consultants Windows 2012 Failover Clustering
Cluster Server Windows 2012 R2 Online Help
Progent's certified failover clustering experts can assist businesses to assess the advantages of adopting Windows Server 2012 clustering to create an advanced high-availability/disaster recovery strategy, assist you to design and deploy a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and show you how to streamline the administration of clustered servers.
MSP360 B2 Backup Storage Technology Consulting Services
MSP360 VM Backup Technical Support Services
Progent's data protection experts can assist you to create, implement and troubleshoot a backup solution based on MSP360 technology. MSP360 offers file or image backup/restore for virtual machines and physical machines, supports all popular public clouds, and allows businesses to build a backup ecosystem with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup environment to prevent data loss resulting from user miscues, computer errors, malicious users, and external attacks such as ransomware.
Online Consulting DoubleTake Carbonite Software Availability
DoubleTake Carbonite Availability Remote Support Services
DoubleTake/Carbonite Software offers a selection of products intended to provide small and midsize businesses a variety of affordable solutions for replicating and recovering vital workloads including Microsoft Exchange, SQL Server, RIM Blackberry, and SharePoint. Progent’s disaster recovery planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small company information networks to create a high level of availability and business continuity capability at an affordable cost.
CRM Support and Integration
Microsoft CRM On-site Support
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture positive customer interactions. Integrated Sales and Customer Service components allow in-house staff to share information to help improve sales success and offer consistent, efficient customer service. Progent can configure the optimal network environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer support databases.
Microsoft Certified Expert SQL Server Integration Support
SQL Server 2008 Upgrade Consultants
SQL Server 2000 is a rich, web-aware database and data analysis package that enables the fast creation of cutting-edge high-end applications that can give your company a significant competitive advantage. SQL Server features core support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.
network asset documentation management Engineer
password management Consulting Services
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of the time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it.
IP Address Management On-site Support
IP Address Management Support Outsourcing
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems.
SMS Server 2003 Upgrade Engineer
SMS Server 2003 Upgrade Remote Support
Progent’s Microsoft experts provide small and medium size companies enterprise-level consulting services for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment management. Configuration Manager is Microsoft's new title for the update management platform previously called Systems Management Server. Configuration Manager 2007 provides a range of enhancements to SMS Server including full automation, built-in Windows Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progent’s certified consulting professionals can show you how to use Systems Management Server or Configuration Manager 2007 economically for automated OS and application software installation, security patch administration, application tracking, and software license compliance. Progent's engineers can also help your company to migrate efficiently from SMS Server to Configuration Manager 2007.
Duo Identity Authentication Remote Technical Support
Award Winning Duo Multi-factor Authentication Technical Support Services
Progent's Duo service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices.
Microsoft Certified Expert Consulting Online Visio Training
Live Online PowerPoint Classes
Progent's virtual classroom webinars offer small businesses the cost savings, simplicity, and flexibility of web-based seminars and the proven training methods of expert teachers who employ advanced technology to emulate real-time, interactive classes. Progent offers online education for key desktop applications including components of Microsoft Office suite such as Microsoft Excel, Word, PowerPoint, and Visio: MS Dynamics business accounting and management software including MS Dynamics GP (Great Plains); as well as other leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Wireless IT Consultant
Expert Microsoft Certified Support and Integration Windows Mobile
Progent’s consultants offer experience in multiple technologies relevant to mobile networking such as system topology, Activesync, wireless security, mobile e-mail, Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's certified experts can save your business time and expense by using their wireless experience to help you select and configure wireless connectivity technologies that fit the needs of your business. Progent can also tune your IT architecture so that mobile appliances perform better.
Remote Linux with Windows Consulting Services
Linux, Windows Professionals
If your office network combines Linux technology technology with Microsoft Windows, Progent can help you to integrate your servers into a unified environment that permits all your operating systems to run side by side for easy administration, seamless information exchange, high reliability, enhanced throughput, and tight protection. Progent's UNIX/Linux and Windows coexistence support offerings feature network infrastructure integration and service, consulting for Windows services for UNIX, online server monitoring and administration, remote technical support and repair, on-site technical support, and Contact Center outsourcing.
Outsourcing IT Support Small Business
Award Winning Small Business Providers
Progent's Microsoft and Cisco premier network engineers can provide advanced support for a broad range of technologies and can provide that expertise remotely anywhere in the U.S. or onsite in select cities across the country and anywhere in . Progent provides online help for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a combination of Windows and UNIX/Linux platforms. Progent also can provide access to the help of Cisco CCIE network engineers for the toughest connectivity issues, plus the assistance of CISA and CISSP-qualified security engineers to assist with complex security planning and problem solving. Progent has provided online network support to companies in every state in the United States.
MS SQL Server Expert Development
SQL 2008 Reporting Services Programming
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end programs that can provide your business a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Consultant macOS Network
Apple Mac Network Engineers
Progent's Apple Mac networking engineers can help you with a wide range of network infrastructure areas including system architecture, off-site and mobile access, internetwork communication, security, and new technologies including VoIP and high-speed wireless connectivity. For company networks based exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and depth to deal with the challenge of designing, integrating, and supporting a network architecture that is robust, safe, efficient and aligned with your corporate objectives. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan storage area network systems. Progent can also give you access to certified experts to help you with Cisco routers and switches.
Amazon AWS cloud services integration Programming Firm
Remote Amazon AWS instances Design Firm
Progent offers affordable online consulting to help companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.
South Dakota Online Support Services
Top Nevada Server Migration Specialists
Progent’s Technical Response Center (TRC) offers affordable nationwide extended hours online support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer extended hours phone support and online secure computer connection to troubleshoot and resolve network problems rapidly and economically.
SCDPM 2012 Troubleshooting Support
Microsoft Data Protection Manager 2012 Outsourcing
Progent's Microsoft-certified consultants can provide online or in-person support to help organizations of all sizes to plan, deploy, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier releases of Data Protection Manager or from another backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent offers as-needed help for fixing particularly challenging problems, or comprehensive project management support. Progent's consultants can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery plan.
Microsoft Project My Sites Engineers
Microsoft Project Team Planner Integration Companies
Progent's Microsoft-certified consultants offer advanced expertise in implementing, managing and troubleshooting all versions of Project, Project Server, and Microsoft Project Online and can deliver a wide range of affordable remote support services following industry best practices to help organizations of any size to get all the benefits of this leading project management solution. Support services available from Progent include solution planning, software configuration and migration, setting up safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training.
SMS 2003 Upgrade Troubleshooting
Technology Consulting SMS Server 2003 Upgrade
Progent’s Microsoft consultants offer small and medium size businesses enterprise-grade consulting support for Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for change and deployment automation. Configuration Manager 2007 is Microsoft's new title for the update management solution previously called SMS Server. System Center Configuration Manager 2007 provides a range of new features to Microsoft Systems Management Server such as full automation, integrated Windows Vista Windows Server 2008 support, quarantine support, and boot image management. Progent’s Microsoft certified engineers can help you use SMS 2003 or Configuration Manager 2007 economically for automated OS and application software deployment, security patch control, application metering, and software license compliance. Progent's engineers can also help your company to migrate smoothly from SMS Server to System Center Configuration Manager.
Exchange 2019 Mailbox Migration On-site Support
Exchange 2019 Microsoft 365 Integration Technology Consulting
Progent can assist your organization in any facet of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Linux Online Engineer
Sun Solaris Remote Consulting Services
Progent provides national online technical support and troubleshooting services for companies that run UNIX or Linux environments or whose IT systems include a combination of UNIX and Microsoft Windows technology. Remote technical support provides optimum leverage for your IT budget by preserving client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and skilled technicians and consultants combine to enable Progent to solve the majority of network issues without squandering time and money by going to your site. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of phone help and remote access. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM premier security professionals to help you with the most difficult network problems.
Small Business Computer Support For Small Offices
After Hours Support Organizations Small Business
Progent's Microsoft and Cisco premier computer engineers offer advanced support for a wide array of technologies and can deliver that assistance online nationwide or in person in select cities throughout the country and anywhere in . Progent provides remote support for networks based on Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that incorporate a mix of Microsoft and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex network issues, plus the support of CISM-qualified security engineers to assist with complex security planning and problem solving. Progent has delivered remote troubleshooting to companies in all 50 states in the United States.
Technology Consulting Service Reporting
Services Documentation Outsourcing
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to every client. The practice of documenting and organizing service records results in more effective support and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Application Consultant Dynamics Business Central
24x7 Navision and Dynamics NAV Integration
Microsoft Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers SMBs a unified soultions for financial management, inventory control, operations, project management, purchasing, sales and marketing, demand forecasting, and advanced analytics. Progent's Dynamics 365 Business Central experts can help you to maintain your legacy Dynamics NAV environment or migrate smoothly to a cloud-based, onsite, or hybrid deployment model.
Computer Consultant Small Business Server 2011
Computer Consultant Microsoft Small Business Server 2011
Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network consultant with hands-on experience designing and integrating seamless, comprehensive business technology solutions. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of background integrating business systems powered by Microsoft products. This background assures you success in installing, administering, and troubleshooting network solutions that incorporate the Microsoft Small Business Server package of servers and productivity software.
Cisco Network Management IT Outsourcing Company
Cisco Network Management Technical Support Company
Progent's Cisco-Premier network management engineers can help you to use Cisco's network management utilities along with a selection of powerful third-party products to build a complete network management solution to keep your network operating smoothly, conserve expensive resources, guard your data, revive rapidly from hardware breakdown or deliberate assaults, and allow you to expand or repurpose network resources sensibly and economically as your business evolves.
Monitoring and Reporting Engineer
IT Consultant MOM 2007
Progent provides a variety of network service bundles for small companies. These IT outsourcing and network monitoring solutions are built around the anticipatory problem solving capabilities of Operations Manager 2007, a state-of-the-art server and system support product that monitors the reliability, throughput, and security of your network and identifies incipient troubles before they can bring down your network. With Progent's economically priced network support packages, small businesses can select a simple co-sourcing service program built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package.
PIX Firewall Migration Online Troubleshooting
Cisco PIX Migration Support and Setup
Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still offers consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and Progent can also help you determine whether to move up to next generation firewall technology from Cisco. Progent's Cisco technology experts can help you design and implement a cost-effective migration to Cisco ASA 5500-X firewalls based on industry best practices.
Office Excel 2016 Consultant Services
Microsoft 365 Excel Specialist
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide range of online support services to assist your organization to plan, develop, test, deploy, manage, and troubleshoot business applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to move your legacy Excel applications to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between different releases of Excel. Progent can provide as-needed support to organizations who need a fast solution to a specific problem associated with Office Excel and Progent also offers full project management support for upgrading or developing line-of-business applications based on Office Excel. Progent's cost-effective webinar training classes for Excel can be custom tailored to meet the needs of individuals or groups.
Network Consulting Barracuda Backup P2V Recovery
Barracuda Backup Troubleshooting Technical Support Services
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can include a custom-designed physical appliance built by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to assist you to design, configure, manage and troubleshoot a backup and disaster recovery system based on Barracuda technology.
SCCM 2007 Device Management Remote Technical Support
SCCM 2007 Asset Inventory Specialists
Progent's Microsoft-certified consultants can help your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security, and boost productivity by ensuring that operating systems and applications stay current, tracking licensing, and monitoring resource usage patterns so you can make smart purchasing decisions. Once your organization is ready to update your SCCM 2007 device management solution, Progent can help you to plan and carry out a smooth migration to System Center 2012 Configuration Manager.
Technology Consulting Services System Center 2016 and Linux Integration
Integration System Center 2016 Endpoint Protection
Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progent’s Microsoft and Cisco Premier IT consulting experts. With Progent's affordably priced IT service packages, small organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide small business networks world-class availability, security, and performance.
