Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Anchorage
ProgentProgent's consulting services for network service organizations in Anchorage Alaska allows you to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless extension of your in-house network services group. These services can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure engineers, PC support specialists, network admins, and cybersecurity professionals have acted as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is a network support company with two decades of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not just costly to license and staff, but also challenging to configure and maintain. Smaller IT service companies do not have the necessary resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their company branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support workload, the range of technologies your business can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in major metros is offered throughout the country at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers submit requests using your branded Internet portal, an 800 phone number, or by directing a message to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service organizations allows you to become a single point of contact for practically all IT expertise your customers may require. You can build your staff and core IT skills at your own pace without being forced to say no to opportunities owing to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, responding to your management, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent uses an advanced service documentation system to make sure all services delivered are fully documented. This enables your IT support organization to shift service assignments to internal consultants when you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept additional jobs outside your main areas of excellence and serve additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum network service firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a reliable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center support to high-level consulting. Effective remote service saves money while delivering fast results.
  • Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Anchorage, Alaska Businesses
Progent's veteran roster of certified engineers can provide Anchorage, Alaska businesses a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Organizations in Anchorage, Alaska
For additional information about Progent's reseller program for network service firms in Anchorage, Alaska, call 1-800-993-9400 or visit Contact Progent.