Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Anchorage
Progent's consulting support for network service organizations in Anchorage Alaska enables your company to provide your customers Progent's consulting and Help Desk support under your company's brand as a transparent supplement to your regular network support team. This can put you on the fast track to grow your revenue, flesh out your service offerings, create happy clients, and increase your profits.
Progent's team of network infrastructure experts, PC support specialists, network administrators, and data security professionals have acted as transparent supplements to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is an IT consulting company with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any private computer support firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of professional services. Progent bills your firm directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to a successful service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also challenging to set up and maintain. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT support firms a practical way to keep their custom branding while providing their customers world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support firms include:
To see more information about Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.
- Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
- Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metro areas is offered throughout the US at additional cost.
- You retain complete control of your clients and billing.
- Your customers enter requests via your own branded Internet portal, a toll-free phone number, or by sending a request to your specified mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills steadily without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
Key advantages of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal support team, responding to your direction, and bills you rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
- Extensive Service Reporting: Progent utilizes an advanced documentation system to ensure that all IT services performed are thoroughly documented. This allows support group to transfer service responsibilities to in-house personnel when you have enough people and appropriate skill sets.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.
- Safely Expand Your IT Support Practice: You can easily and affordably take on additional opportunities beyond your core areas of excellence and serve new geographies without the risks involved with increasing your head count too quickly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by offering more services to more customers under your own company name.
- Add to Your Services Catalog: Progent offers world-class support in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT service operations.
- Fast Problem Escalation: With a sizable team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Make Your Clients Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
- Online Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Effective online service cuts costs while delivering quick results.
- Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Anchorage, Alaska Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Anchorage, Alaska companies a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:
Find Out More Details About Progent's Consulting Support for IT Service Providers in Anchorage, Alaska
To learn more details about Progent's consulting program for network service firms in Anchorage, Alaska, call 1-800-993-9400 or visit Contact Progent.