Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Anchorage
ProgentProgentís consulting support for IT service organizations in Anchorage Alaska allows your company to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular IT support team. This can put you on the fast track to grow your revenue, fill out your service offerings, create happy clients, and improve your bottom line.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the country's biggest IT service businesses. Progentís breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is an IT support firm with two decades of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent invoices you directly and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and manage. Small or niche IT support firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to retain their own branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your support volume, the range of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metro areas is available across the country at additional cost.
  • You have full control of your customers and billing.
  • Your customers enter requests via your own branded Internet portal, an 800 number, or by directing a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a sole source for practically all IT expertise your clients may require. You can build your staff and core IT skills at your own pace without having to say no to new business owing to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, responding to your coordination, and invoices you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced service reporting system to make sure all services performed are fully documented. This allows you to transfer service responsibilities to in-house personnel once you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely accept additional jobs beyond your main areas of excellence and open new territories without exposure to the risks involved with increasing your head count too rapidly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network support firm by offering more services to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: With a sizable roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Support Experts: For two decades, Progent has provided online network support from Help Desk services to high-level consulting. Effective online support saves money and produces fast results.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Anchorage, Alaska Companies
Progent's nationwide team of certified consultants can deliver Anchorage, Alaska companies a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Reseller Support for IT Service Firms in Anchorage, Alaska
To learn more details about Progent's reseller support for network service firms in Anchorage, Alaska, call 1-800-993-9400 or visit Contact Progent.