Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Anchorage
ProgentProgentís consulting support for IT service firms in Anchorage Alaska enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless extension of your regular IT support team. This can ease the way for you to grow your revenue, flesh out your service offerings, create happy clients, and increase your bottom line.

Progentís nationwide team of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as transparent extensions to the support groups of some of the worldís largest IT service businesses. Progentís range of technical knowledge allows you to broaden the scope of your IT service business, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is a network support company with two decades of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of an effective service desk. But modern ticketing platforms are not only expensive to acquire and staff, but challenging to set up and maintain. Smaller IT service companies do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service firms an economical way to retain their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technical issues your company can handle, the locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metro areas is available throughout the country at extra cost.
  • You keep full control of your customers and billing.
  • Your clients submit requests by means of your own branded web portal, a toll-free number, or by directing a message to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a sole source for virtually all technical expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service team, responding to your coordination, and bills you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent uses an enterprise-class service documentation system to make sure all IT services delivered are thoroughly documented. This makes it easy for support group to transfer account responsibilities to internal personnel when you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept more opportunities outside your main areas of excellence and serve additional geographies without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable resource for growing your IT service business.
  • Rapid Escalation: With a sizable roster of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Effective online support saves money and produces fast results.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Anchorage, Alaska Companies
Progent's nationwide roster of certified consultants and technical experts can provide Anchorage, Alaska companies a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Reseller Program for IT Service Firms in Anchorage, Alaska
To learn more details about Progent's reseller program for network service firms in Anchorage, Alaska, call 1-800-993-9400 or visit Contact Progent.