Anchorage Consultants for IT Service Firms
Short-Term IT Support Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Anchorage
Progent’s consulting support for IT service firms in Anchorage Alaska enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless extension of your regular IT support team. This can ease the way for you to grow your revenue, flesh out your service offerings, create happy clients, and increase your bottom line.
Progent’s nationwide team of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as transparent extensions to the support groups of some of the world’s largest IT service businesses. Progent’s range of technical knowledge allows you to broaden the scope of your IT service business, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is a network support company with two decades of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of an effective service desk. But modern ticketing platforms are not only expensive to acquire and staff, but challenging to set up and maintain. Smaller IT service companies do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service firms an economical way to retain their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technical issues your company can handle, the locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service firms include:
- Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
- Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional on-premises service in major metro areas is available throughout the country at extra cost.
- You keep full control of your customers and billing.
- Your clients submit requests by means of your own branded web portal, a toll-free number, or by directing a message to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a sole source for virtually all technical expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless extension of your in-house IT service team, responding to your coordination, and bills you rather than your client.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Service Documentation: Progent uses an enterprise-class service documentation system to make sure all IT services delivered are thoroughly documented. This makes it easy for support group to transfer account responsibilities to internal personnel when you have enough staff and appropriate technical skills.
- Safely Expand Your IT Support Business: You can quickly and affordably accept more opportunities outside your main areas of excellence and serve additional geographies without the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable resource for growing your IT service business.
- Rapid Escalation: With a sizable roster of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
- Remote Technical Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Effective online support saves money and produces fast results.
- Advanced Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Anchorage, Alaska Companies
Progent's nationwide roster of certified consultants and technical experts can provide Anchorage, Alaska companies a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure Active Directory Integration
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Support Services
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Configuration
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- iPhone Support
- Google Android Smartphone Support
- Ransomware Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Program for IT Service Firms in Anchorage, Alaska To learn more details about Progent's reseller program for network service firms in Anchorage, Alaska, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Support Outsourcing Part-Time CIO
Chief Information Officer Support and Integration
Progent can supply small companies with an IT management professional who can act as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you deploy appropriate IT products to enhance business processes so they match more closely with your corporate objectives. Your business can create and install a well thought out information technology strategy without incurring the expense of a full-time Chief Information Officer.
SCVMM 2012 Security and Compliance Engineer
High Availability Consulting Services
Progent can assist organizations of any size to follow leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your business to move from an older version of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM environment to make sure you get maximum business value.
At Home Workforce Security Integration Services
IT Consultant Remote Employees Endpoint Security
Progent can assist small and medium-size companies to install network security defense systems and deliver mitigation expertise needed to support remote workers.
Top Quality Consulting Hourly Rate Software Consultant
Consulting Hourly Price Configure
Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
After Hours wireless IP phones and CUCM On-site Technical Support
Setup and Support Wi-Fi IP phone integration
Progent's Cisco-certified wireless technology consulting experts can assist organizations to deploy, administer, and debug Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.
IT Consulting Duo Zero Trust Security
Zero Trust Cybersecurity Computer Engineer
Progent's Duo services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
After Hours Windows, UNIX, Solaris Remote Troubleshooting
UNIX with Windows Integration Services
Progent can assist you to plan and execute a smooth migration from a UNIX-based information system to a network based on Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can help you preserve your information and minimize business disruption by developing an efficient transition plan that protects your existing investments in UNIX application and infrastructure. UNIX-to-Windows transition support services offered by Progent include evaluation of current infrastructure, transition planning and testing, MS Exchange migration support, data and application transition, and processor and mass storage migration and consolidation.
Engineer Windows Server 2016 Cloud Witness
Windows Server 2016 Storage Spaces Direct Technology Consulting
Progent's Windows Server 2016 disaster recovery experts can assist your organization to plan and deploy a DR system based on Microsoft's most advanced Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.
Cisco ASA firewall VPN IT Consultant
Firepower Management Center Integration Services
Progent’s Cisco-Certified technology consultants provide experienced PIX Firewall support services encompassing design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible level of security, performance and reliability for business networks of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible management solutions. Progent’s Cisco experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
SharePoint Information Technology Consulting
Top Outsourcing Microsoft Office SharePoint Server 2019
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, groups and data. SharePoint offers a central location for your workers or clients to access, organize, share and manipulate relevant data, files, and software and to interact with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services join employees, clients, workgroups and major tasks with the data they’ve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint consultants can help your organization to maintain your existing SharePoint solution or upgrade to the current version of SharePoint.
Consulting Microsoft Teams with Outlook
Microsoft Teams PBX integration Consultant
Progent can assist your organization to design an upgrade to Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or mixed deployment of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.
CallManager Online Support Services
CallManager Remote Support
Cisco Cisco Unified Communications Manager (Unified CM), previously branded CallManager, acts as the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express provide a location-independent IP-PBX by integrating with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified consultants can deliver efficient and affordable online and on-premises expertise to assist businesses of any size to build and administer Unified CM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that add optimum business value. Progent can help with any aspect of Unified CM support and debugging in areas such as integrating Voice over IP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, designing Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.
Wireless Security Consultants
Security Audit Consulting
Progent offers consulting for security analysis utilities including LANguard from GFI for running a variety of programmed network auditing scans to uncover potential security gaps. Progent has extensive experience with network analysis tools and can help you to understand testing reports and respond appropriately. Progent can help you build protection into your business operations, install auditing software, plan and implement a protected system environment, and suggest policies to optimize the safety of your IT system. Progent's security engineers are available to help you set up a firewall, design safe remote access to email and business applications, and integrate VPN. Progent's qualified security engineers can validate the security of web applications and can conduct comprehensive security assessments of company-wide security to determine your organization's compliance with important industry security standards including HIPAA, PCI, and ISO 17799.
Top Quality Configuration Call Desk for Remote Workers
Helpdesk for Telecommuters Computer Consultants
Progent has two decades of experience helping small and medium-size organizations to design, implement, optimize, administer, and troubleshoot information networks that support an at-home workforce.
Exchange 2016 Mailbox migration Specialist
Exchange 2016 Configuration Technology Consulting
Progent can help your business in all facets of your upgrade to Exchange Server 2016 such as planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Microsoft System Center Operations Manager Professional
Server Monitoring Configuration
Remote continuous monitoring, proactive alarms, and actionable analytical reporting are vital to preserving the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can get a degree of protection that was once reserved for large enterprises. Progent can provide several RMM solutions available as low-cost service packages designed to help your company to detect and resolve a most IT network issues before they can disrupt your business.
Telecommuter Services Online Help
Call Desk for Telecommuters Support Outsourcing
Progent has 20 years of experience helping small and mid-size companies to design, deploy, optimize, manage, and debug computer networks that incorporate teleworkers.
Live Online PowerPoint Instruction
Live Online Microsoft Access Learning
Progent provides customized remote instruction for a range of client applications and operating systems such as Office and Office 365 Excel, Word, Publisher and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Online training offers the advantages of conventional in-person seminars, including instant interaction between clients and trainers, but avoids the expenses of travel and the hassle of attempting to synchronize the availability of many students. Offered to individuals or groups of any size, Progent's virtual training permits the teacher to conduct the class from an online office while the clients can be spread across a campus or all over the country. Live online learning deploys proven teaching tools like virtual white boards, real-time questions, and collaborative applications. Sessions can be brief and targeted to specialized topics or longer in time and broader in coverage.
ProSight Patch Management Automation Support and Integration
Online Help Automated Desktop Management
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity.
Programming Firms ASP
Consulting Services Database Administration
Progent’s expert software programmers, database designers, and program management consultants can assist large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for advanced planning and program co-ordination or Progent can assist customers fill in expertise gaps by offering relational database designers and software programmers skilled in building RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to incorporate SharePoint with other data sources such as Microsoft SQL and Excel to build data-intensive intranets and portal sites. Progent also offers experience with web development technologies and can help clients to build, expand, troubleshoot, or port web-based applications to utilize the most current web technology.
ISA 2000 Server On-site Technical Support
Microsoft Firewall Support Outsourcing
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds developing Microsoft-based security designs for information systems with multiple locations, mobile users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size business plan and deploy a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your productivity.
EMail Virus Network Security Consultants
Wireless Email IT Outsourcing Firms
Progent's Microsoft-certified experts have 20 years of background providing electronic messaging and unified telecommunications/email solutions for companies. Progent provides economical Exchange Server support services to strengthen email security and virus protection, provide high availability email, and facilitate remote and mobile email access. Progent’s Microsoft Exchange consulting and support services can assist you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Wireless Bridge Consultant Services
Proxim Tsunami IT Consultant
Progent’s wireless professionals can help small organizations design, choose, evaluate, configure and support protected building-to-building wireless bridges that integrate transparently into your IT network while providing a level of security that matches or excels wireline interfaces. Progent offers experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you identify and install the wireless link technology that fit best with your company requirements.
Windows 7 Consultant Services
Expert Microsoft Certified Windows 7 Backup and Restore Help and Support
Progent's certified consultants can provide offsite and on-premises consulting expertise to help your company to administer, maintain, and repair computers powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, backup and restore, online connectivity, mobile device integration, wireless configuration, and 24x7 network monitoring and alerts.
