Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Anchorage
ProgentProgent's consulting services for network service organizations in Anchorage Alaska enables your company to provide your clients Progent's consulting expertise and Help Desk support under your company's own branding as a transparent extension of your in-house network support group. This can ease the way for you to add to your client base, flesh out your service offerings, create happy clients, and increase your bottom line.

Progent's roster of network infrastructure experts, PC support specialists, IT admins, and data security consultants have acted as transparent supplements to the IT staffs of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is a network support firm with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of world-class services. Progent invoices you directly and performs under your instructions to deliver your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but challenging to set up and maintain. Small or niche IT service companies rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT service firms an affordable way to retain their own branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to expand your physical and virtual support workload, the range of technical issues your business can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metro areas is available across the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers submit requests via your own branded Internet portal, an 800 phone number, or by directing a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service providers allows your support team to act as a single source for practically all technical expertise your customers may need. You can build your team and core in-house competencies steadily without being forced to say no to new business due to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, responding to your coordination, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent uses an advanced reporting platform to ensure that all IT services performed are thoroughly described. This allows you to transfer account responsibilities to in-house personnel when you have sufficient staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on additional jobs outside your main fields of excellence and serve new territories without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support provider by delivering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT support business.
  • Fast Escalation: With a large roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Effective online support cuts costs while delivering fast results.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Anchorage, Alaska Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Anchorage, Alaska organizations a broad range of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Support for Network Service Organizations in Anchorage, Alaska
To learn additional information about Progent's consulting support for IT service firms in Anchorage, Alaska, call 1-800-993-9400 or visit Contact Progent.