Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Anchorage
ProgentProgent's consulting services for IT service firms in Anchorage Alaska enables your company to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent extension of your regular IT support group. These services can help you add to your client base, expand your service portfolio, create happy clients, and improve your profits.

Progent's team of network infrastructure experts, PC support technicians, IT admins, and data security professionals have acted as seamless supplements to the IT groups of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any independent computer services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent invoices you directly and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an effective service desk. But modern ticketing systems are not just expensive to license and staff, but also a hassle to configure and manage. Small or niche IT service companies seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT support firms a practical way to retain their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is available throughout the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your customers enter requests through your custom branded Internet portal, a toll-free phone number, or by sending an email to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a sole point of contact for virtually all technical expertise your customers may need. You can build your staff and strategic IT skills steadily without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support group, under your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an enterprise-class documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for support group to shift account assignments to in-house consultants when you have sufficient staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs beyond your core areas of excellence and serve additional territories without the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive network support firm by delivering more solutions to more clients using your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can be a reliable resource for expanding your IT support operations.
  • Rapid Escalation: With a sizable team of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Effective remote service cuts costs while delivering fast solutions.
  • Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Anchorage, Alaska Companies
Progent's veteran team of certified engineers can provide Anchorage, Alaska companies a wide range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Program for IT Service Organizations in Anchorage, Alaska
For more details about Progent's reseller program for IT service firms in Anchorage, Alaska, call 1-800-993-9400 or see Contact Progent.