Anchorage Expertise for Computer Support Providers
Seamless Short-Term Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Anchorage
Progent’s consulting support for network service firms in Anchorage Alaska enables your company to offer your clients Progent's consulting and Help Desk support using your own branding as a transparent extension of your regular network services team. This can put you on the fast track to grow your client base, expand your service catalog, satisfy your customers, and increase your bottom line.
Progent's roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's biggest IT support firms. Progent’s breadth and depth of expertise allows you to add to the scope of your IT service business, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is an IT support firm with 20 years of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing platforms are not just costly to license and staff, but challenging to configure and maintain. Small or niche IT service firms do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to retain their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to expand your physical and virtual support volume, the range of technologies your business can handle, the locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metro areas is offered across the US at extra cost.
- You have complete control of your clients and billing.
- Your customers submit service requests via your own branded Internet portal, an 800 number, or by directing a message to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and strategic in-house competencies steadily without having to decline opportunities due to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, responding to your direction, and bills your firm rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Detailed Service Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are thoroughly described. This allows you to shift account responsibilities to in-house consultants once you have sufficient people and relevant technical skills.
- Safely Grow Your IT Support Business: You can quickly and safely take on additional opportunities beyond your core fields of expertise and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive IT service provider by delivering more solutions to more clients using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of technologies and can act as a reliable resource for expanding your IT service operations.
- Rapid Problem Escalation: Thanks to a sizable team of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
- Remote Support Professionals: For 20 years, Progent has provided remote network support from Call Center support to high-level consulting. Efficient remote service cuts costs while delivering quick solutions.
- Advanced Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Anchorage, Alaska Organizations
Progent's seasoned team of certified consultants and technical experts offers Anchorage, Alaska organizations a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Support
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Consultants
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Automation
- Windows Hyper-V Integration
- VMware vSphere Integration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Defense
- Backup/Recovery Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Anchorage, Alaska To learn more information about Progent's consulting program for IT service firms in Anchorage, Alaska, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
After Hours Office SharePoint Server 2007 Integration Support
Online Troubleshooting Microsoft Office SharePoint Server 2007
Progent’s Microsoft-certified consultants offer small and medium sized businesses computer consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a central location for your workers or customers to access, manage, distribute and interact with useful data, documents, and software and to communicate with other people. It allows faster and more intelligent decisions, more efficient access across teams and more economical business processes. The primary objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information accessible inside and without a business network. Windows SharePoint Services join employees, customers, workgroups and major tasks with the knowledge they’ve developed in a manner that makes data convenient to locate, download and re-use.
Integration Services Exchange Online and on-premises Exchange
Office 365 migration PowerShell Professionals
Office 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower hardware costs and management hassle. You can use Office 365 Exchange Online to run all your mailboxes, or you can set up a hybrid architecture that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote technical support to assist your organizations to assess the potential advantages of Office 365 Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, implement a non-disruptive migration from your current Exchange system to one that includes Exchange Online, train your IT staff and end users, and provide ongoing consulting and technical support.
Cisco Firepower integration Network Consultants
ASA with Firepower Online Help
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of advanced cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally control IT ecosystems that span branch offices, data centers, and cloud resources.
Email Image Spam Protection Services
ProSight Email Content Filtering Policies Specialist
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Windows Server Essentials Server Backup Specialist
Windows Server Essentials and Exchange Professionals
Microsoft Windows Server Essentials is a value-priced, entry-level platform that enables small businesses to transition from the older physical in-house datacenter to the modern hybrid networking paradigm that combines both local and cloud-hosted resources. Progent's consultants offer budget-friendly remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of migrating to Essentials and adopting a hybrid local/cloud-based model for your computing environment. Progent can provide full-service project management support so you can plan and execute an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent also offers as-needed consulting help, technical support, and training.
Power BI Premium Contract Programming
Development Firms Power BI Premium
Progent's Power BI experts can assist your business to design, deploy, manage, update or debug your Power BI environment. Progent can also help you to prepare your target data for Power BI reports and dashboards. Progent can assist you build and administer a local, cloud, or hybrid environment for Power BI.
64-bit Migration Consultant
Services 64-bit Processing
Progent’s Microsoft-certified consultants can assist you to update your application servers or desktops from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of upgrading to 64-bit processing, plan an affordable upgrade strategy that reduces operational disruptions, and offer economical, expert online help to assist you to configure 64-bit operating systems and application software on your existing computers.
Postini Subscription
Antispam Support and Integration
E-Mail Guard is Progent's affordable antispam and virus defense solution that gives small companies world-class protection against spam, viruses, DHA attacks, and other types of email-borne attacks on computer networks. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated suite of web-managed antispam and antivirus services that ward off email attacks before they can penetrate the company firewall. Perimeter Manager also lets administrators monitor and control their e-mail systems, regardless of server vendor, hardware type, or geographic location.
After Hours Shared Helpdesk Support
Shared Help Desk Ticketing Network Consultants
Progent’s Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the leading shared professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
24x7x365 Windows Server 2012R2 Security Support Services
Windows Server 2012R2 Hyper-V Professionals
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support staff, develop an enterprise-wide security plan, streamline IT management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Helpdesk for Remote Workforce Professionals
Teleworker Solutions Outsourcing
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Home Based Network Engineers Telecommute Jobs
Work from Microsoft Consulting Telecommute Job
Progent believes that a well architected and executed information system is a pivotal factor for accelerating a firm's growth, and we follow this credo in our own system infrastructure. We have created a fault-tolerant virtual office network that enables Progent's staff engineers and certified contractors to offer rapid and effective support, collaborate closely on sophisticated projects, and experience professional and personal growth from acting as a member of a dynamic company ethos of self motivation and freedom.
SCCM Computer Consulting Companies
Desktop Update Automation Consulting Firms
Progent's Microsoft-certified consultants can help your company to automate desktop PC software update management by delivering support for management tools that include Microsoft System Center Configuration Manager, SMS 2003, and Windows Server Update Services.
ProSight Email Content Filtering Policies Consult
ProSight Email Guard Spam and Virus Filtering Service Consultant Services
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Support Services IOS XR Software
Cisco Expert 800 ISR Router Outsourcing
Cisco has designed a full array of routers that includes routers designed to provide the protection, bandwidth, and availability required by customers ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to establish a reliable infrastructure for your network and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.
Dynamics GP ODBC Consultants
Dynamics GP App Development Design Firms
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to design specialized line-of-business programs and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can help you design reports that let you analyze your business more thoroughly, transforming raw information into valuable understanding of your business.
Amazon enterprise hybrid cloud solutions Development Group
Amazon EC2 VPN Integration Firm
Progent offers cost-effective online consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security.
Microsoft scom 2016 proxy server IT Consultant
scom 2016 application performance monitoring Remote Consulting
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for critical workloads by providing centralized, mixed-platform monitoring of IT resources installed across on-premises systems and private and public clouds. Progent's consulting team can provide world-class remote and onsite expertise to assist organizations of any size to plan, implement, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from older releases or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to include infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.
Microsoft Financial Software Consulting Services
Dynamics GP Consulting
important characteristics of Dynamics GP/Great Plains software include a modular structure that allows you to license only the components you need, a standards-based architecture built on Microsoft technologies to protect your investment and offer a tightly integrated environment, enhanced reporting services that allow you to monitor all operations, revenues and spending and sales trends, integration with Microsoft Office to enable access to business data, the ability to process information from almost any db software or workstation software into Microsoft Dynamics GP, and an open architecture that makes it easy to develop custom programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide expert GP support professionals to help you convert the powerful features of Dynamics GP accounting into a productive business solution.
System Center 2016 Orchestrator Support
System Center 2016 and Exchange Online Integration Technical Consultant
Small to mid-sized companies can now get all the advantages of Operations Manager and in addition have fast access to Progent’s Microsoft Certified network consulting experts. With Progent's affordably priced IT service programs, small organizations can select a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small company networks enterprise-class reliability, protection, and performance.
HP Lights-Out 100c Remote Management Card Professional
Remote Server Management Cards Consulting
Remote management cards give IT administrators full control over a server without the need for an on-site presence. Through remote server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to design, deploy, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide efficient off-site technical assistance. Progent is familiar with a number of remote management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.
Consultants NetDocuments and iPhones
NetDocs Troubleshooting Technology Professional
NetDocuments (NetDocs) is a leading cloud-based document management system built for legal workflows. Progent offers online access to NetDocuments experts to help your law firm to design, configure, manage, optimize, or troubleshoot a document management system environment powered by NetDocuments.
Cisco ASA and VMware Support and Help
Firepower IT Consultants
Progent’s Cisco-Premier technology experts provide professional PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of protection, performance and reliability for business networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative tools. Progent’s network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
24 Hour Sun Solaris Remote Consulting
Specialists Linux Remote
Progent provides national online phone support and consulting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX and Microsoft Windows products. Online technical support offers maximum leverage for your IT budget by extending client productivity and limiting the time billed for computer analysis and repair. Sophisticated remote access tools and experienced service specialists and engineers combine to enable Progent to handle most network problems without wasting time and money by traveling to your location. In the vast majority of cases your network issues can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA premier security professionals to assist you with the most difficult network issues.
2500 Wireless Controller Computer Consultant
3504 wireless controller Professional
Cisco's Catalyst wireless controllers streamline the management of wireless LANs by unifying the configuration and control of wireless access points, optimizing wireless throughput by reducing the impact of radio frequency congestion, improving wireless uptime with fast auto-failover, and hardening security by identifying cyber threats and analyzing traffic content according to user class and location. Progent can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or implement an efficient migration to Cisco's latest wireless controller technology.
Small Business Wireless AP Online Help
After Hours Small Business WAP361 On-site Technical Support
Cisco's Small Business family of APs are Linux-powered units engineered as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified wireless network consultants offer online or on-premises configuration and troubleshooting services to assist you to plan, implement, upgrade, tune, manage and debug Cisco Small Business wireless access point environments of any scale or architecture.
SCCM 2016 Software Inventory Integration Services
Remote Support SCCM 2016 and SQL Server 2016
System Center Configuration Manager 2016 automates application and device deployment at scale, streamlines compliance settings management, inventories network resources, protects against corporate data leakage, provides health monitoring, enables secure end-user self service, and offers a single control mechanism for managing mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist you with any aspect of planning, installing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.
