Besides providing rapid access to guidance from high-level network consultants and subject matter experts (SMEs) to help Anchorage, Alaska businesses to resolve discrete IT problems or strategic projects, Progent can provide temporary supplemental staffing to deliver more broadly defined services like PC support, IT administration, and Call Center services. Temporary staffing makes it possible for businesses to deal with expected or surprise surges in the need for network personnel, which may result from situations such as mergers and acquisitions, data center relocation, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also fill gaps left by the loss of full-time staff members due to vacations, illness, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staff augmentation services offer organizations the ability to react to increases in demand for network services without being saddled with the costs and hassle that come with identifying and hiring appropriate technical personnel and without the burden of increasing your full-time staff size.
Important features of Progent's temporary staffing services include:
Progent's Shared Center Service
- Rapid availability of reliable IT pros
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support team
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Close relationship with a world-class, full-spectrum source for network support
Progent's shared Help Desk Call Center service is a specialized flexible staff augmentation alternative that enables IT groups to divide the work of Call Center support seamlessly between their full-time network staff and Progent's nationwide team of technical support experts. Working as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service alternative based on by the leading shared professional services platform for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT expertise for organizations of all sizes throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Anchorage, Alaska Businesses
Progent's veteran team of certified consultants can deliver Anchorage, Alaska companies a broad array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term IT Staffing for Anchorage, Alaska Companies
To find out more details about Progent's temporary staffing services for Anchorage, Alaska companies, call 800-993-9400 or visit Contact Progent.