Anchorage Consulting Services
IT Staff Augmentation for IT Support Organizations
In addition to providing fast access to top-tier IT consultants and subject matter experts (SMEs) to assist Anchorage, Alaska companies with discrete technical issues or strategic projects, Progent offers temporary supplemental staffing to deal with more generalized services like PC help, IT administration, and Help Desk call center services. On-demand staffing can help businesses to respond to anticipated or surprise increases in demand for network personnel, which may be caused by situations like company mergers, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new regulations. Temporary staffing can also fill voids left by the absence of in-house IT personnel because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staffing Program Progent's temporary supplemental staffing services give organizations the versatility to react to increases in requirements for network services without being saddled with the expense and delays associated with identifying and hiring reliable IT help and without the burden of increasing your in-house staff size.
Important aspects of Progent's short-term staffing services include:
- Rapid access to reliable IT professionals
- Easy initiation, cessation, and re-engagement of services
- Transparent extension of your in-house IT team
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's shared Help Desk Call Center program is a specialized flexible staff augmentation option that allows IT organizations to share the work of Help Desk support seamlessly between their in-house IT staff and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint service solution based on by the leading group professional services tool for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for businesses of all sizes throughout the U.S. Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Anchorage, Alaska Businesses
Progent's nationwide team of certified consultants can provide Anchorage, Alaska companies a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Integration
- Microsoft 365 Configuration
- Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Automation
- Windows Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Integration
- iPhone Support
- Google Android Phone Support
- Ransomware Defense/Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Contact Progent for Short-Term Staffing Services for Anchorage, Alaska Organizations
To learn more details about Progent's short-term supplemental staffing services for Anchorage, Alaska businesses, call
An index of content::
Problem Escalation Through Teamwork Outsourcing Technical Support
Access to External Support Databases Security Consulting Services
Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT service, performing a broad variety of technical tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for applying computer knowledge to resolve actual network problems efficiently.
Exchange 2000 Server Upgrade IT Services
Exchange 2000 Server Professional
Progent is one of the most qualified network consulting companies for integrating email and messaging solutions based on Exchange 2000. Progent specializes in helping small and mid-size businesses get the full benefits of Exchange Server 2000 for typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 administration.
Computer Consulting Exchange 2003 Upgrade
Exchange Server 2003 Information Technology Consulting
Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes productivity downtime, reduces long-term service demands, and makes your Exchange 2003 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design services include assistance with the integration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.
Extended Help Desk Specialists
Call Desk Sharing Configuration
Progent's Microsoft and Cisco certified Consultants offer several service programs to help medium-size and large businesses create a cost-effective and successful internal Computer Support Help Desk. Progent's consulting services include ROI evaluation, process study and enhancement, executive reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Integration Support Services help companies analyze the numerous top level Help Desk software packages on the market and decide which products might be too expensive, miss key features, or align poorly with your company's business goals. Progent also provides temporary staffing for companies who want to augment their internal Help Desk staff for occasional projects or to fill in for absent or indisposed personnel.
Remote Support SharePoint 2019 and Windows Server
SharePoint Backup and Recovery Technology Consulting
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer economical remote and on-premises expertise, application development, and technical support services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based components into a cohesive intranet solution.
Small Business Technical Support Organization
Small Office Design Companies
Progent delivers the help of Microsoft and Cisco-Certified network consulting professionals to show clients affordable alternatives to help organizations maximize the value of Microsoft and Cisco products. For environments that span from remote offices to nationwide corporations, Progent's network engineers can help you enhance your network's e-mail infrastructure, security, reliability, throughput, and IT administration.
SMTP Professionals
Email Security and Virus Protection Information Technology Consulting Firm
Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified email/telephony solutions for businesses. Progent provides economical Exchange Server consulting services to enhance email security and virus defense, achieve high availability email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support services can assist you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.
QoS Test Lab Consult
Engineer network piloting Lab
Progent's Test and Training Lab located at the QTS Internet Data Center can be used for piloting mission-critical applications, creating efficient system upgrade procedures, evaluating and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training systems for new technologies. For Progent clients without adequate in-house resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.
Microsoft Certified Partner Microsoft 365 Migration Small Business Network Consulting Firms
Tech Support Excel Slicers
Progent's Microsoft Office and Microsoft 365 experts can assist businesses of any size to incorporate Office desktop and Microsoft 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that offers fast ROI and enables better business results. Progent can help your company to interface Office or Microsoft 365 applications with one another and with other key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent can also assist you to resolve compatibility problems with different versions of Office and can provide customized online training to individuals and teams.
ProSight ESP Endpoint Protection Support Services
Engineer ProSight ESP Behavior-based Antivirus
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware.
Testing SonicWall NSA 5650 Firewall
SonicWall Ransomware Protection IT Services
Progent's SonicWall firewall experts can show you how to deploy, manage, and troubleshoot SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security solution and design protection into your business processes.
Specialists Microsoft Forefront TMG 2010
Forefront TMG Online Technical Support
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server and offers a easily managed web gateway that acts as a single-server solution for a variety of security features such as an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, allows customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft engineers can help you to plan and carry out test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Onsite and Remote Support Microsoft Office System
Microsoft Office Information Technology Consultants
Progent’s IT outsourcing services provide affordable network consulting for small businesses. Whether it involves planning network infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your IT engineering services can contain expenses and eliminate risks, permitting IT support budgets to increase in a more moderate and controlled manner than is feasible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and flyers show how Progent can help you create a secure and highly available system foundation for your critical business software based on Windows including Office XP, Microsoft Office 2003, and Office 2000.
Open Now ProSight Remote Network Management Professional
ProSight Remote Managed IT Services Services
Progent's ProSight portfolio of managed services are geared to provide organizations who have minimal internal network support staffs with affordable help from enterprise-class management platforms and consulting expertise. Advantages of Progent's ProSight line of managed IT services include fixed network maintenance expenses, automation of common administrative processes, ongoing adoption of new information technology, graceful transition from legacy technology to up-to-date solutions, close alignment of computer technology with strategic objectives, guidance from seasoned IT consultants, and allowing management to focus on business issues rather than fast-evolving information technology.
Cisco VPN and Firewall IT Services
ASA 5540 Firewall Support and Help
Progent's Cisco CCIE-certified networking consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Specialists Supplemental Helpdesk
Call Desk Sharing Configuration
Progent's Network Call Center Outsourcing Services for PC desktop support are designed especially for small businesses who require fast access to a Help Desk Service Center with professional telephone support and effective escalation options but who have to work within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Software Selection and Integration.
8800 Series IP Phone Online Support
Cisco VoIP Phones and Collaboration Online Technical Support
Progent's Cisco IP phone and video IP phone experts can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Network Administration Certified Novell Engineer (CNE)
Information Technology Consulting CCSE
Progent offers clients access to consultants who have earned some of the IT industry's most prestigious credentials. Progent thinks that customers have the right to know that their computer service consultants have formal training plus extensive real-world field experience so that Progent's customers can engage Progent's support with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially superior vendor support than is available to uncertified consultants, enabling Progent to deliver clients a better class of IT support. In addition, recognized credentials such as CISA or ISSAP for IT security can help enterprise clients to show compliance with regulatory requirements by engaging the assistance of accredited industry professionals.
24/7 Network Support Outsourcing Consultants
CIO Outsourcing Consultants
Progent is organized deliver comprehensive online consulting for all major technologies common to today’s small business information networks and offers an array of strategic, as-needed support services including a part-time Chief Information Officer to provide advanced planning and budgeting capability, a Call Center for help desk services, proactive remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for major initiatives such as site moves oroperating system upgrades, Cisco-certified experts for designing high-performance and reliable network infrastructure, certified security specialists to verify information safety and compliance, disaster recovery experts to create business continuity strategies, and software programmers to write, enhance, or troubleshoot mission-critical applications.
Windows Server 2019 Hyper-V Consultant
Windows Server 2019 and SCVMM Integration Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in capacity, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and Linux support.
Jabber and Android Technical Consultant
Jabber and Cisco IP Phones Consulting
Progent's Cisco Jabber consultants offer remote or on-premises expertise to assist organizations of all sizes to design, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the products, technologies and services that make up building a cohesive Jabber collaboration solution including Cisco network devices and management software, Microsoft 365 applications, Windows and Mac computers, iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
IT Consultant Microsoft ISA Server 2006
Best Network Consulting Microsoft ISA Server 2006
Microsoft ISA 2006 is a multi-functional gateway that provides a powerful application layer firewall, virtual private network, and web caching solution for safeguarding the Internet-facing networks of any sized business against a wide variety of attacks. Progent's Microsoft Internet Security and Acceleration Server support professionals can show you how to plan, rationalize, pilot, implement, configure and manage the Standard or Enterprise edition of ISA Server 2006 on your information system.
UNIX Specialist
Urgent Solaris Support Services
Progent's Solaris platform consulting experts offer small and mid-size businesses and developers help with managing and supporting Sun Solaris systems that run with Microsoft-powered technology. Progent offers your organization access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise offers you a convenient single source to help you create and manage a secure and robust mixed-platform connectivity and communications solution that allows Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Meraki Outdoor Wi-Fi Access Point Integration
Online Troubleshooting Meraki Dashboard
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco devices for centralized management.
Word Computer Consultant
Part-time CIO Server Migration Specialists
Progent's application experts can provide in-depth support, software development, integration help, and online classes for popular applications covering key areas including ERP, financials, business analytics, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with decades of experience delivering high-level consulting services remotely, Progent can help small businesses anywhere in the U.S. to avoid the lost productivity and fees related to travel and on-premises visits without sacrificing the effectiveness of consulting support.
ProSight Virtual Machine Hosting Consultant Services
ProSight VM Hosting Consultancy
Progent's ProSight Virtual Hosting service combines advanced virtualization architecture, a state-of-the-art data center facility, and the technical services of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a complete information technology outsourcing alternative that enhances network availability and security, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and critical application servers hosted in a secure and reliable facility on a fast, non-stop virtual machine configured and maintained by Progent's network support experts.
VMware NSX Migration Consulting
VMware NSX Virtualized Networks Consultants
VMware's NSX network virtualization technology allows you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly recover the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, deploy, test and manage a DR system powered by VMware SRM and VMware NSX.
Windows Server 2012 R2 Live Migration Computer Consulting
Consultant Services Windows Server 2012R2 Multitenancy
Progent's certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, tune your infrastructure for local, multi-location, cloud-based, and partial-cloud environments, train your IT management staff, develop an enterprise-wide security strategy, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.
Supplemental Call Center Technical Support
After Hours Co-managed Help Desk Integration Services
Progent’s Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Consulting ProSight Email Security Gateway
24 Hour Email Polymorphic Virus Protection Consulting
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Juniper Junos Network and Security Manager Cybersecurity Firms
Juniper Junos Network and Security Manager Computer Security
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Microsoft Certified Amazon hybrid cloud solutions Contract Programming Firm
Amazon EC2 endpoint Reports
Progent can provide affordable online support to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Security Audit Professional
Immediate Network Security Engineers
Progent provides expertise for security evaluation packages including Microsoft Baseline Security Analyzer for performing a set of automatic system testing scans to uncover potential security gaps. Progent has extensive knowledge of network auditing tools and can help you to make sense of audit reports and respond appropriately. Progent can help you build security into your business processes, configure auditing software, plan and implement a secure system architecture, and recommend procedures to maximize the security of your IT system. Progent's security engineers are ready to help you set up a firewall, implement secure remote connectivity to email and data, and install VPN. Progent's certified security engineers can validate the security of web software and can conduct extensive information security tests of enterprise-wide security to determine your organization's compliance with recognized international security standards such as FISMA, PCI, and ISO 17799.
Juniper Junos CLI IT Services
Juniper Junos CLI Forensics Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
