In addition to providing fast access to guidance from high-level IT consultants and subject matter experts (SBEs) to help Anchorage, Alaska businesses with discrete technical issues or longer-term projects, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance like PC support, IT management, and Help Desk call center services. Temporary staffing makes it possible for businesses to deal with planned or unexpected increases in the need for network services, which may result from scenarios like mergers and acquisitions, site moves, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term staffing can also cover gaps resulting from the absence of in-house IT personnel because of vacations, illness, termination, etc.
Advantages of Progent's Temporary Staffing Program
Progent's temporary supplemental staffing services offer organizations the flexibility to react to increases in demand for network personnel without dealing with the costs and hassle associated with identifying and hiring appropriate technical help and without the risk of increasing your in-house head count.
Key features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of seasoned IT professionals
- Easy initiation, termination, and resumption of services
- Transparent augmentation of your full-time IT team
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong working relationship with a world-class, full-service resource for IT support
Progent's shared Help Desk service is a proven flexible staff expansion option that allows IT organizations to share the work of Help Desk support transparently between their internal IT personnel and Progent's extensive pool of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a joint service alternative based on by the leading shared professional services tool for streamlining, service requests, generating tickets, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT expertise for organizations of all sizes throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Anchorage, Alaska Organizations
Progent's nationwide team of certified engineers can deliver Anchorage, Alaska businesses a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Anchorage, Alaska Companies
To learn more about Progent's temporary staffing services for Anchorage, Alaska organizations, call 800-993-9400 or visit Contact Progent.