Besides offering fast contact with high-level IT professionals and subject matter experts (SBEs) to assist Anchorage, Alaska businesses with discrete technical issues or longer-term projects, Progent can provide temporary supplemental staffing to deliver more generalized services like desktop help, IT management, and Help Desk call center services. Short-term staffing makes it possible for businesses to respond to expected or unexpected peaks in demand for IT services, which may result from scenarios such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary staffing can also fill voids caused by the loss of in-house IT personnel due to vacations, illness, termination, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term supplemental staffing services offer businesses the versatility to react to increases in demand for IT services without dealing with the expense and delays that come with identifying and hiring appropriate IT personnel and without the risk of increasing your in-house head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Service
- Fast access to proven network professionals
- Simple engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time IT team
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Help Desk program is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide team of IT support experts. Acting as a seamless extension of your in-house Call Center, Progent's shared Call Center program is a joint service solution based on by the industry's leading group professional services (PSA) tool for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for businesses throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Anchorage, Alaska Organizations
Progent's seasoned team of certified engineers can provide Anchorage, Alaska companies a broad array of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term IT Staffing for Anchorage, Alaska Businesses
To find out more details about Progent's temporary staff augmentation services for Anchorage, Alaska businesses, call 800-993-9400 or visit Contact Progent.