In addition to providing fast access to top-tier IT consultants and subject matter experts (SMEs) to assist Anchorage, Alaska companies with discrete technical issues or strategic projects, Progent offers temporary supplemental staffing to deal with more generalized services like PC help, IT administration, and Help Desk call center services. On-demand staffing can help businesses to respond to anticipated or surprise increases in demand for network personnel, which may be caused by situations like company mergers, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new regulations. Temporary staffing can also fill voids left by the absence of in-house IT personnel because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services give organizations the versatility to react to increases in requirements for network services without being saddled with the expense and delays associated with identifying and hiring reliable IT help and without the burden of increasing your in-house staff size.
Important aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Service
- Rapid access to reliable IT professionals
- Easy initiation, cessation, and re-engagement of services
- Transparent extension of your in-house IT team
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's shared Help Desk Call Center program is a specialized flexible staff augmentation option that allows IT organizations to share the work of Help Desk support seamlessly between their in-house IT staff and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint service solution based on by the leading group professional services tool for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for businesses of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Anchorage, Alaska Businesses
Progent's nationwide team of certified consultants can provide Anchorage, Alaska companies a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Anchorage, Alaska Organizations
To learn more details about Progent's short-term supplemental staffing services for Anchorage, Alaska businesses, call 800-993-9400 or visit Contact Progent.