In addition to providing rapid contact with high-level network consultants and subject matter experts (SMEs) to assist Anchorage, Alaska companies with specific technical problems or strategic initiatives, Progent can provide short-term staffing to deal with more broadly defined services such as desktop help, network management, and Help Desk response. Short-term staffing can help businesses to deal with expected or unplanned surges in the need for network personnel, which may result from situations like company mergers, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also fill gaps left by the absence of in-house IT personnel because of vacations, illness, resignation, or other reasons.

Benefits of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services offer businesses the flexibility to react to surges in requirements for network personnel without being saddled with the expense and hassle associated with identifying and recruiting professional technical help and without the risk of increasing your in-house head count.

Important features of Progent's temporary staff augmentation services include:

  • Rapid availability of reliable network professionals
  • Easy initiation, termination, and resumption of services
  • Transparent extension of your in-house network support staff
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Close relationship with a top-level, full-service resource for network support
Progent's Shared Center Program
Progent's shared Call Center program is a specialized on-going staff augmentation alternative that allows IT groups to divide the responsibilities of Help Desk support seamlessly between their in-house network staff and Progent's nationwide pool of IT support experts. Acting as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative service solution powered by the industry's leading shared PSA tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for organizations across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Anchorage, Alaska Companies
Progent's seasoned roster of certified engineers offers Anchorage, Alaska companies a broad array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Anchorage, Alaska Organizations
To learn more about Progent's short-term staff augmentation services for Anchorage, Alaska companies, call 800-993-9400 or visit Contact Progent.