Besides providing rapid access to high-level IT consultants and subject matter experts to help Anchorage, Alaska organizations with specific technical problems or longer-term initiatives, Progent can provide temporary staff augmentation to deliver more broadly defined services such as PC support, IT management, and Call Center services. On-demand staffing can help businesses to respond to anticipated or surprise peaks in demand for IT personnel, which may result from situations such as mergers and acquisitions, site moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also fill gaps caused by the loss of full-time staff members due to scheduled vacations, illness, resignation, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services offer organizations the versatility to respond to surges in demand for IT services without dealing with the expense and hassle associated with vetting and hiring appropriate technical help and without the risk of adding to your full-time staff size.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of seasoned IT professionals
- Simple initiation, termination, and re-engagement of services
- Seamless augmentation of your in-house IT staff
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Close working relationship with a world-class, full-spectrum source for network expertise
Progent's co-managed Call Center service is a specialized flexible staff augmentation alternative that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their internal IT personnel and Progent's extensive pool of IT support experts. Acting as a transparent extension of your full-time Help Desk, Progent's shared Call Center service is a joint support solution powered by the leading shared professional services (PSA) tool for streamlining, service calls, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network expertise for businesses of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Anchorage, Alaska Companies
Progent's veteran team of certified engineers offers Anchorage, Alaska organizations a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term IT Staffing for Anchorage, Alaska Businesses
To learn more about Progent's short-term supplemental staffing services for Anchorage, Alaska organizations, call 800-993-9400 or visit Contact Progent.