Besides providing rapid access to high-level IT consultants and subject matter experts to help Anchorage, Alaska businesses to resolve specific technical problems or strategic initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined services such as PC support, IT administration, and Help Desk services. Short-term staffing makes it possible for businesses to respond to anticipated or unplanned peaks in the need for network services, which may result from situations like company mergers, site relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also cover voids resulting from the loss of in-house staff members due to vacations, health issues, termination, etc.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staffing services give businesses the flexibility to respond to surges in requirements for network services without being saddled with the costs and hassle associated with vetting and hiring appropriate technical personnel and without the burden of increasing your permanent staff size.

Key features of Progent's temporary staff augmentation services include:

  • Rapid availability of reliable network professionals
  • Easy engagement, termination, and re-engagement of services
  • Seamless extension of your in-house IT team
  • Comprehensive reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
  • Strong working relationship with a world-class, full-service resource for IT expertise
Progent's Co-managed Help Desk Call Center Program
Progent's co-managed Help Desk service is a specialized on-going staff augmentation alternative that enables IT groups to share the work of Call Center support transparently between their in-house network personnel and Progent's nationwide pool of IT support experts. Acting as a transparent supplement of your full-time Help Desk, Progent's shared Help Desk Call Center program is a collaborative service solution based on by the leading shared PSA platform for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and producing management reports.

Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT expertise for organizations across the U.S. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Anchorage, Alaska Organizations
Progent's veteran roster of certified engineers can deliver Anchorage, Alaska businesses a broad array of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service firms include:

Contact Progent for Temporary IT Staffing for Anchorage, Alaska Organizations
To find out more details about Progent's short-term supplemental staffing services for Anchorage, Alaska companies, call 800-993-9400 or visit Contact Progent.