Besides offering rapid access to high-level IT professionals and subject matter experts to assist Anchorage, Alaska companies to resolve discrete IT problems or strategic initiatives, Progent can provide short-term staff augmentation to deal with more generalized assistance such as PC support, network management, and Call Center response. On-demand staffing can help organizations to respond to expected or unexpected increases in demand for IT personnel, which may result from scenarios like company mergers, data center relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill voids left by the absence of in-house staff members due to vacations, health issues, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services give businesses the versatility to respond to surges in requirements for network personnel without dealing with the costs and hassle that come with vetting and hiring reliable technical personnel and without the risk of increasing your in-house staff size.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Program
- Rapid availability of reliable IT pros
- Simple engagement, termination, and resumption of services
- Transparent extension of your full-time IT team
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Strong working relationship with a world-class, full-spectrum resource for IT support
Progent's co-managed Help Desk program is a proven on-going staff expansion option that enables IT groups to share the responsibilities of Help Desk support seamlessly between their in-house IT personnel and Progent's extensive team of IT support experts. Working as a transparent extension of your full-time Call Center, Progent's shared Call Center service is a joint service solution powered by the leading shared PSA tool for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Anchorage, Alaska Businesses
Progent's veteran team of certified consultants and technical experts can provide Anchorage, Alaska organizations a broad range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Anchorage, Alaska Organizations
To learn more details about Progent's short-term supplemental staffing services for Anchorage, Alaska companies, call 800-993-9400 or visit Contact Progent.