Expanding your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Anchorage company to select the right tools and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns maximum value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Anchorage, Alaska organizations to succeed with any facet of building a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A sudden, organization-wide switchover to a teleworker business model, which could be driven by a pandemic or as part of a business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of online IT support experts combined with world-class ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or edit their current trouble tickets, enter information, and append screen captures or attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows you to expand your current Support Desk staff by splitting responsibilities for Call Desk services seamlessly between your regular IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model utilizing the number one PSA tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your business to provide best-in-class desktop support to your at-home workforce, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Anchorage, Alaska business, phone 1-800-993-9400 or refer to Contact Progent.