Expanding your remote workforce may have a major impact on network infrastructure, security, and company workflows. Progent has two decades of background assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Anchorage company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Anchorage, Alaska companies to with any facet of building a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active trouble tickets, enter details, and upload screenshots or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your existing Call Center team by sharing delivery of Support Desk services seamlessly between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading PSA tool for handling help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide best-in-class technical support to your telecommuters, refer to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Anchorage, Alaska company, phone 1-800-993-9400 or go to Contact Progent.