Enlarging your at-home workforce can have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Anchorage organization to pick the right technologies and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Anchorage, Alaska organizations to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which might be activated by an epidemic or as part of a business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online technical support experts combined with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or edit the status of their active trouble tickets, add information, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows your company to augment your current Help Desk team by sharing responsibilities for Help Desk support services transparently between your regular IT support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution based on the leading professional services automation platform for handling help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class technical support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Anchorage, Alaska company, phone 1-800-993-9400 or refer to Contact Progent.