Expanding your at-home workforce may have a significant effect on IT architecture, security, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Anchorage company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent offers support services that go from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Anchorage, Alaska companies to with any facet of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A sudden, enterprise-wide changeover to a teleworker business model, which could be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services allow organizations to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or edit the status of their active trouble tickets, add information, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Call Center team by splitting delivery of Support Desk support seamlessly between your in-house IT support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the leading professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to deliver world-class desktop support to your at-home employees, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Anchorage, Alaska business, call 1-800-993-9400 or refer to Contact Progent.