Expanding your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Anchorage company to pick the right tools and adhere to best practices in creating and operating a safe virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent offers support services that go from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Anchorage, Alaska organizations to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
A rapid, company-wide transition to a teleworker workforce, which might be the result of an epidemic or as an element of a disaster recovery plan, can overstretch even the most efficient in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support specialists along with world-class ticketing and tracking technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or update their active tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables your company to supplement your existing Help Desk organization by splitting responsibilities for Call Desk services transparently between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support model based on the number one professional services automation tool for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your from-home workers, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Anchorage, Alaska business, phone 1-800-993-9400 or refer to Contact Progent.