Expanding your at-home workforce may have a major impact on network infrastructure, security, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Anchorage organization to select the right tools and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Anchorage, Alaska companies to succeed with any facet of building a high-functioning remote work environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, data security, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide switchover to a from-home business model, which might be motivated by a pandemic or as part of a business continuity plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update their current trouble tickets, enter information, and upload screenshots or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables you to augment your existing Call Center staff by sharing responsibilities for Support Desk services transparently between your in-house support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one PSA platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class IT support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Anchorage, Alaska company, call 1-800-993-9400 or visit Contact Progent.