Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Anchorage company to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from on demand expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Anchorage, Alaska organizations to succeed with any facet of creating a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A rapid, organization-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as part of a business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of online IT support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or update their active trouble tickets, enter information, and upload screenshots and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service enables you to augment your current Call Desk organization by sharing delivery of Call Center support seamlessly between your regular IT support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the leading PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your teleworkers, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Anchorage, Alaska organization, phone 1-800-993-9400 or go to Contact Progent.