Enlarging your remote workforce can have a significant effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Anchorage company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Anchorage, Alaska organizations to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, enterprise-wide transition to a from-home workforce, which might be driven by an epidemic or as an element of a disaster recovery plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote technical support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or edit the status of their current trouble tickets, add information, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service enables your business to supplement your existing Support Desk team by splitting delivery of Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution based on the leading PSA platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class desktop support to your at-home workforce, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Anchorage, Alaska business, call 1-800-993-9400 or refer to Contact Progent.