Anchorage Work at Home Employees Connectivity Advisor
Call Desk Solutions Consultants
Enlarging your at-home workforce may have a significant effect on network architecture, security, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Anchorage company to select the right tools and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent can help Anchorage, Alaska businesses to succeed with any facet of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
A sudden, enterprise-wide transition to a telecommuter business model, which might be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support specialists combined with world-class ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or update their current tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service allows your business to expand your existing Call Center team by sharing delivery of Help Desk services seamlessly between your regular support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can enable your company to deliver world-class technical support to your at-home workforce, go to Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Anchorage, Alaska company, call
An index of content::
Technology Consulting Services Anti-Virus
Postini Technical Support
E-Mail Guard from Postini provides constantly updated spam and virus filtering, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and support specialist. If your company is too small to qualify for a standard Postini license, you can still get the use of Postini's Perimeter Management technology via Progent's E-Mail Guard spam filtering and anti-virus aggregation program. Progent's certified email protection consultants can show you how to create an email protection plan that features anti-spam and virus defense technologies and policies.
SentinelOne Virus Recovery Experts Technology Consulting
Consult SentinelOne Endpoint Protection
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response.
IT Services Duo Multi-factor Authentication
24/7/365 Identity Authentication Online Consulting
Progent's Duo service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices.
infrastructure documentation management Professional
24/7 Specialist ProSight network asset documentation management
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it.
Co-managed Help Desk Consultant
Shared Network Support Help Desk Online Help
Progent's Standard Help Desk Services provide a complete solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are offered at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Windows Server 2019 Encrypted Networks Engineers
24x7 Windows 2019 Technology Consulting Services
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.
64-bit Migration Engineer
Biggest Online Support 64-bit Server
Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and repair a system-wide move to 64-bit server and desktop OS software and applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit applications which you want to retain as well as the latest 64-bit versions of applications you plan to install.
24-7 Cisco CCIE Remote On-site and Remote Support
Cisco Remote Access Small Office Computer Consulting Services
Progent's Cisco certified network infrastructure consultants have extensive background assisting ISPs to design, implement, administer, optimize, and troubleshoot fault-tolerant, extensible network environments appropriate for public networks.
24/7/365 Co-managed Call Center Costs IT Consultants
Top Online Help Co-managed Call Center Costs
Progent's Helpdesk outsourcing and co-sourcing service programs help businesses to save money and enhance productivity.
Amazon AWS hybrid cloud integration Programming Firms
Amazon AWS hybrid cloud solutions Reporting
Progent can provide affordable online consulting to help businesses of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security.
Clustered Windows Remote Troubleshooting
Microsoft Windows Server 2008 Clustering Consulting Services
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive backgrounds helping small and mid-size organizations to minimize network downtime by offering cost-effective remote consulting support for disaster recovery/business continuity planning, high-availability IT architecture, data backup and restore systems, and non-disruptive system maintenance. Progent's business continuity consultants can assist your company to develop and validate a sensible business continuity strategy that matches your business goals and IT budget. Progent's disaster recovery specialists can help you to design, implement, and maintain resilient technologies such as non-stop Internet connectivity, virtualized servers, fail-over clustering, load balancing, continual online backup, and multi-location hot backup centers.
Troubleshooting Comprehensive Event Management
Microsoft Operations Manager Professional
Remote 24x7 network monitoring, proactive alerts, and periodic reports are crucial to preserving the health of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced so far that businesses of all sizes can afford a degree of network stability that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as low-cost service packages created to help your company to identify and resolve a most network issues before they can hurt productivity.
Microsoft Operations Manager Technology Consulting
Online Consulting Monitoring and Reporting
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and repairing Microsoft SCOM solutions and offer companies of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to remediate critical problems uncovered by System Center 2012 Operations Manager.
Microsoft Forefront TMG Outsourcing
Computer Consultant Microsoft Forefront TMG
Microsoft Forefront TMG 2010 is based on the proven security capabilities of ISA Server and offers a easily managed web gateway that delivers a one-server solution for an array of security features such as an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, permits customized reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to cut costs and enhance availability. Progent's Microsoft consultants can help you to design and carry out test and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint; set up Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
ISA 2006 Remote Consulting
Consultancy ISA 2006 Firewall
Application Publishing with Internet Security and Acceleration Server 2006 provides greater protection of intranet resources while supporting enhanced productivity by making these resources available to legitimate remote users. Internet Security and Acceleration Server helps guard corporate applications, services, and data throughout all network components with stateful packet inspection and powerful publishing tools. Progent's Microsoft-premier Internet Security and Acceleration Server experts can show you how to design, install, configure, and maintain ISA Server 2006 on your system so that your company benefits from a smart and economical combination of security, productivity, and performance.
Linux Network Monitoring IT Consultants
Professionals MRTG
Nagios and MRTG are powerful, free monitoring utilities that operate with Linux and can be used to monitor UNIX networks, Microsoft Windows networks, or multi-OS environments in which the Linux OS and Microsoft Windows coexist. Nagios lets network managers to track system services such as SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic through SNMP network appliances including servers, routers, and switches. Progent's system monitoring consultants can show you how to use both these utilities to streamline and troubleshoot your system.
White Paper IT Outsourcing Best Practices
24x7x365 Whitepapers IT Outsourcing Model
Progent's IT outsourcing packages provide budget-friendly network support for mid-size organizations. Whether it includes planning system infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or creating an on-line eCommerce solution, outsourcing your network engineering services can smooth out costs and eliminate uncertainties, allowing network service expenses to increase in a more moderate and controlled fashion than is possible by amassing a bulky, knowledgeable in-house IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and robust network architecture for your vital Windows-powered business software such as Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.
DotNET Design
Contract Programming Firm .NET F#
Progent's application developers have worked for two decades with .NET tools and the Visual Studio development environment and can create or enhance .NET apps rapidly and affordably.
Remote Windows Server Essentials Live Migration Specialists
24x7x365 Consultancy Windows Server Essentials Launchpad
Progent's consultants can provide budget-friendly online consulting and troubleshooting services for Windows Server Essentials. Progent can provide full-service project management support to help you design and carry out a smooth move from Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.
Backup Testing Integration Services
Managed Detection and Response Specialists
Progent recommends five key network security practices for organizations with a limited IT budget.
Urgent Maze ransomware recovery Engineer
ransomware cleanup and restore Consultant Services
Progent's proven ransomware recovery experts can assist you to restore a network damaged by a ransomware virus like Ryuk, Dharma, NotPetya, or MongoLock.
Duo Two-factor Authentication Computer Consultant
Zero Trust Security Setup and Support
Progent's Duo services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.
Microsoft Exchange 2016 Upgrade Technology Consulting
IT Consulting Microsoft Exchange Server 2016 Migration Planning
Progent can help you in all phases of your migration to Exchange 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; determining storage capacity required for your VMs, databases and logs; configuring HLB for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Top Ranked Setup and Support Consulting Support for Network Service Providers
Support for IT Service Providers Online Technical Support
Progent's Support for IT Service Providers lets you use Progent's information technology engineers under your own brand as a seamless extension of your network services staff.
Exchange Server 2007 Remote Support Services
Exchange 2007 Network Consulting
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
Integration Exchange 2013 Active Directory
Exchange 2013 Upgrade Remote Troubleshooting
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations as well as a revamped architecture. These improvements affect vital areas such as ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout plan, and educate your IT team to manage your Exchange 2013 environment. Progent can also provide affordable online consulting and support and management services for Exchange Server 2013.
Setup and Support Microsoft Lync 2013
Microsoft Experts Consultant Services Lync Server 2013 high availability
Lync Server 2013, renamed Skype for Business, allows organizations of any size to create a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web meetings with app sharing, as well as IP and PSTN calling across a broad assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help you to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your present and long-term plans, deploy Lync 2013 so as to speed up your return on investment, and provide custom webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync 2013 with popular Microsoft 365 applications including Outlook and PowerPoint.
Award Winning Outsourcing Windows Server 2012 R2 Hyper-V Virtual Switch
Windows Server 2012 R2 Security Integration Support
Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test systems and migration plans, tune your infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, train your IT support, staff, develop an enterprise-wide security strategy, streamline network administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Best Programming Companies Program
SharePoint Contract Development
If you need help writing, enhancing, or troubleshooting business aplications for Microsoft Windows, any version of Linux, or the Web, Progent's team of program developers, relational database architects, and project managers can ensure you get the job completed on schedule and within budget. Progent's experienced application programmers can provide cost-effective and expert remote help for jobs as simple as writing Vidual Basic scripts for Office Excel or as challenging as developing line-of-business RDBMS applications based on SQL Server or Oracle.
Engineers Mandriva Linux
Mandrake Linux Technology Professional
If you are developing UNIX or Linux applications on a network that has MS Windows-based servers, desktops, and office applications, Progent can provide comprehensive information technology outsourcing that allows you to focus on your field of high-value expertise without the constant hassle of maintaining your business network. Through the use of smart network monitoring and by providing remote and on-site assistance when your business needs it, Progent offers an economical way for managing an information system that provides high reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings include full-service network support outsourcing, virtual infrastructure, online and in-person support and troubleshooting, network monitoring services, and Helpdesk services.
Cisco RADIUS Security On-site Technical Support
24 Hour CCNP Certified Online Support Cisco RADIUS Security
Cisco's security and remote connection technology for small companies provide a comprehensive line of easy-to-administer security solutions to help safeguard your local and remote network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert and CCNP certifications who are able to help your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that fit best with your company objectives.
Amazon AWS hybrid cloud solutions Coder
MS Certified Amazon Web Services hybrid cloud solutions Integration Companies
Progent can provide affordable online consulting to help businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness assessment, system design, testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security.
Wireless EMail Professional
Wireless EMail IT Consulting
Progent's consultants offer experience in multiple technologies relevant to mobile connectivity such as system topology, Activesync, wireless protection, mobile email, Windows Mobile, RIM Blackberry, and wireless application programming. Progent's certified experts can save your company time and expense by applying their wireless experience to show you how to choose and configure mobile connectivity technologies that make sense for your company. Progent can also tune your network architecture so that wireless handhelds work more reliably.
ransomware system rebuild Consult
DopplePaymer ransomware hot line Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
.NET IoT Development Firm
Microsoft Certified Expert .NET C++ Outsourced Programming
If you want to revamp your corporate web site, create internal websites for purposes such as HR or employee training, design a powerful web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and experienced web developers. Progent's experts can also help you design and manage a safe, robust server and communications network, including remote and wireless access, to run your web tools.
Cisco Engineer Jobs
Network Consultants Freelancing Job
Progent is looking for a range of on-staff workers including solutions-driven MCSEs; system experts with Cisco CCNP or CCIE credentials; and specialists in fault-tolerant system design with backgrounds in mobile connectivity, wireless integration, high-availability environments, business continuity planning, data preservation, and VMware technology. Progent is also hiring desktop support technicians, off-site troubleshooting professionals, and CISSP or CISA certified security professionals. We are also looking for experienced managers and administrators able to perform effectively in our high-growth, virtual office model. Progent works with freelance professionals with in-depth expertise and field experience in important IT topics beyond our main technical focus. Progent's Experts Group hires contractors who offer consulting and development services for mission-critical solutions such as MRP, Enterprise Resource Planning, or CRM; have deep expertise with popular platforms such as Linux, Apple OS, or Solaris, or can provide expert skills in technologies like telecommunications, web site development, EDI, web commerce, or dbm programming. Freelance consultants certified by us coordinate with Progent's in-house consultants to deliver end-to-end IT services for small and midsize business networks.
Fault Tolerant ISP Online Consulting
Zero Downtime Internet Network Network Consulting
Progent's Cisco-certified IT experts can show you how to create an economical, 24x7 Internet connection architecture that can achieve non-stop Internet connectivity through a wide range of fault tolerant Internet access technologies including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent can provide CCIE consultants to show you how to apply the latest techniques for fault tolerant Internet access to implement an affordable, completely redundant Internet network with automatic failover and other features to deliver non-stop Internet connections.
Technical Support VoIP Phones
Emergency Remote Technical Support Cisco VoIP Phones and Cisco Unity
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, originally known as CallManager, or with Cisco Unified Communications Manager Express to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco SRST systems for high availability.
Locky ransomware hot line Engineers
Consulting ransomware data restore
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Online Technical Support SCVMM 2012 Security and Compliance
SCVMM 2012 Reporting Technology Consulting
Progent can assist businesses of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to move from a legacy edition of SCVMM or from another virtualization management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 ecosystem to make sure you realize maximum business value.
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