Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience helping SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Anchorage organization to select the right technologies and follow best practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns maximum value. Progent offers support services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Anchorage, Alaska companies to with any facet of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A fast, enterprise-wide switchover to a telecommuter business model, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or revise the status of their active tickets, enter information, and append screen captures or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service allows your business to expand your existing Call Center staff by sharing delivery of Support Desk support services transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the leading professional services automation tool for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can help your company to provide world-class desktop support to your from-home workers, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Anchorage, Alaska business, call 1-800-993-9400 or refer to Contact Progent.