Expanding your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Anchorage organization to pick the right technologies and follow best practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent's consultants can help Anchorage, Alaska businesses to succeed with any facet of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update their active tickets, add information, and append screen captures and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to augment your existing Call Desk staff by sharing responsibilities for Call Center services seamlessly between your regular IT support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the number one professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your from-home workers, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home environment for your Anchorage, Alaska organization, phone 1-800-993-9400 or visit Contact Progent.