Expanding your telecommuter workforce may have a significant impact on network architecture, security, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Anchorage organization to select the right technologies and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent can provide services that go from on demand guidance for getting you past occasional technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can help Anchorage, Alaska organizations to succeed with any facet of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for Teleworkers
A sudden, company-wide changeover to a teleworker business model, which might be driven by a pandemic or as part of a disaster recovery plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their current trouble tickets, enter information, and upload screen captures and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center team by sharing delivery of Call Desk support seamlessly between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support model utilizing the number one PSA tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class IT support to your teleworkers, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Anchorage, Alaska business, phone 1-800-993-9400 or refer to Contact Progent.