Expanding your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background assisting SMBs to design, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Anchorage organization to select the right technologies and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Anchorage, Alaska organizations to with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for At-Home Workers
A sudden, company-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their current tickets, add details, and append screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service enables your company to expand your current Help Desk organization by sharing responsibilities for Support Desk support services transparently between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model based on the leading professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can help your company to provide world-class technical support to your teleworkers, see Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Anchorage, Alaska business, phone 1-800-993-9400 or visit Contact Progent.