Expanding your telecommuter workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your Anchorage company to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services ranging from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Anchorage, Alaska organizations to succeed with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure required for an at-home workforce can be especially complex if you must accommodate a mix of personal hardware such as desktop computers and notebooks, routers, and Wi-Fi appliances from an assortment of vendors and with a variety of OS software and firmware releases. Progent's experience delivering online help for both legacy and modern technologies in remote office solutions enables you to make cost-effective use of your available infrastructure and offers ready access to expertise for making necessary upgrades. Support services offered by Progent to assist your company to implement a productive work-at-home ecosystem include:

  • Virtual Private Network connectivity allows you to establish a safe connection for authenticated remote workers to use IT resources situated at your company data center or in a public cloud. Progent can assist you to configure and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your remote workers to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a broad selection of devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and use a data center PC's desktop. This technology provides network managers more control over the computing ecosystem of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home computer networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert online support for integrating routers from all major vendors. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting families and guests, are commonly used by telecommuters to access their router for work. This can cause throughput as well as security issues. Progent can assist you to resolve these issues by delivering services that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet connectivity methods affect the performance and reliability of connections between telecommuters and the corporate network. Mission-critical processes may require redundant Internet access in the event the normal connection fails. Progent offers expertise for selecting service providers, picking appropriate service offerings, and configuring high-availability Internet connections. Refer to Internet access solutions.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Anchorage, Alaska organization, phone 1-800-993-9400 or refer to Contact Progent.