Expanding your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Anchorage organization to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for helping you past challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Anchorage, Alaska companies to with any aspect of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed for an at-home workforce can be especially complicated if you have to manage a mix of personal equipment such as PCs and laptops, Internet routers, and wireless APs from different manufacturers and with a variety of OS software and firmware releases. Progent's experience providing online support for both legacy and current technologies in remote office solutions enables you to make cost-effective use of your available network infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to help your company to implement a productive telecommuting ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to establish a secure connection for authorized at-home employees to use IT resources located at your company datacenter or in the cloud. Progent's consultants can assist your company to configure and manage VPN access between your teleworkers and your various IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your telecommuters to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and use a remote computer's desktop. This gives IT managers significant control over the digital environment of telecommuters and offers them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent offers expert remote consulting for configuring routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and guests, are frequently used by telecommuters to access their Internet router for work. This can create throughput and cybersecurity problems. Progent can assist businesses to mitigate these problems by delivering services that include Cisco Aironet configuration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi wireless AP setup help.
  • Internet access methods affect the speed and availability of connections between telecommuters and the company data center. Mission-critical processes might demand backup Internet connections in the event the normal connection breaks. Progent can provide guidance for picking Internet service providers, picking appropriate service bundles, and configuring high-availability Internet access. Refer to Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Anchorage, Alaska company, phone 1-800-993-9400 or refer to Contact Progent.