Expanding your telecommuter workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Anchorage company to select the appropriate tools and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from on demand guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Anchorage, Alaska companies to with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required to support a remote workforce can be particularly complicated if you must accommodate a mix of personal equipment like desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience delivering remote support for both outdated and current technologies in virtual office solutions enables you to make efficient use of your existing infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Support services offered by Progent to help your company to implement a productive telecommuting infrastructure include:

  • VPN technology allows you to create a secure connection for authorized at-home workers to access IT resources situated at your company datacenter or in a public cloud. Progent can help your company to configure and manage VPN access between your at-home workforce and your various network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a broad selection of devices including Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and use a remote PC's desktop. This technology gives network managers substantial control over the computing environment of at-home employees and ensures them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert online consulting for deploying home routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by families and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can create performance as well as security issues. Progent can help you to mitigate these issues by providing services like Cisco Aironet configuration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi AP setup help.
  • Internet connectivity methods affect the performance and availability of connections between telecommuters and the corporate data center. Vital applications may require redundant Internet access in the event the normal connection breaks. Progent offers guidance for identifying ISPs, choosing sensible service offerings, and setting up high-availability Internet connections. See Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Anchorage, Alaska organization, call 1-800-993-9400 or visit Contact Progent.