For small businesses in Anchorage Alaska, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most information system problems quickly. Efficient support reduces direct expenses since solutions take up fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect costs by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's pricing model for remote help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where fast fixes manage to end up as major invoices. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the highest degree of effectiveness for remote engineering help and repair for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to connect to your network without compromising network security.
Progent's highly evolved technical support database system includes comprehensive histories for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services rendered to every Progent customer by any engineer. This database of issues and fixes is organized as a quickly exploitable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Anchorage Alaska or to learn additional information about Progent's phone support programs, contact Progent at
Online Technical Services Offered Progent
Progent's online network support engineers possess certified skills in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's consultants to address virtually any problem likely to crop up in a small or midsize company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To support customers with mixed-OS environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to small businesses in Anchorage include:
Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:
Progent in addition can deliver a broad range of remote PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or modifying Call Center application software to handle the particular demands of your business, or providing occasional online personnel to reinforce your existing Help Desk Call Center group during high-demand situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology experts provides your workers in Anchorage Alaska quick communication with a reliable technical support group with years of background providing phone consulting and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a crucial enabler of business efficiency, and Progent's policy is to fix instead of just report technical problems.
Progent's Mac consultants can promote the imaginative aspect of Macintosh systems by providing phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer assistance in a large selection of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent offers businesses in Anchorage Alaska remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on multiple platforms.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
City | Address | Phone | Link |
Anchorage | 721 Depot Drive Anchorage, AK 99501 United States |
(907) 308-2140 | Anchorage Network Support Services |