For small companies in Anchorage Alaska, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls take up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your network support investment. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to many online support organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for handling problems quickly translates into your business conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a collection of customized tools and proven processes which allow the maximum degree of effectiveness for online help and troubleshooting for small business IT systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your network without breaching system security.
Progent's powerful technical support database application stores thorough documentation describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the details of services rendered to each Progent client by every Progent consultant. This archive of anomalies and repairs is structured as a quickly accessible proprietary database that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Anchorage Alaska or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's online consulting engineers have credentials in an extensive array of technologies. This broad scope of capability allows Progent's engineers to resolve virtually any crisis that may take place in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help companies with mixed-operating system networks, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to small businesses in Anchorage include:
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide range of computer technology such as network architecture, email systems, network and process security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for analyzing problems within UNIX/Linux systems based on popular variants of UNIX such as:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO
- SGI/Irix
Major Linux variants for which Progent can provide expertise include:
- RedHat
- SUSE
- Debian GNU/Linux
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can handle the most intractable challenges encountered in network design, installation, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. CCIEs offer exceptional value since their deep expertise permits them to fix even the most complex problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone access to a CCIE so your company can receive timely support for serious network infrastructure issues that are crippling worker productivity but are outside the scope of your regular network support providers. Progent's Cisco-qualified CCIE support experts can tie into your computer system via the latest remote support tools to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus VPN products.
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Certified MS Windows Support
Progent's Microsoft-premier online support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad variety of technology support such as Microsoft Windows Server 2022 planning and integration support,
Windows Server 2019 expertise,
Windows Server 2016 migration support and cloud integration consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 migration (help, assistance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop services such as Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows workstations.
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CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly following a serious breach. Security solutions offered by Progent cover in depth security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:
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Call Center Expertise
Progent's Help Desk programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who don't have the budget to build and maintain an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or improving your existing one, identifying or enhancing Help Desk software products to handle the particular needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center resources during demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your clients in Anchorage Alaska fast access to an efficient support group with substantial experience delivering phone consulting and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a solid enabler of business performance, and Progent's policy is to resolve instead of just record IT problems.
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Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, Project, MS Word, and Microsoft Office Excel. To read more information on Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can promote the imaginative aspect of Apple Mac computing by delivering phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in Anchorage Alaska online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your IT maintenance is proactive and automated. By anticipating possible issues before they result in network outages, remote monitoring can head off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a variety of platforms.
How Your Anchorage Alaska Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State