For small companies located in Anchorage Alaska, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of network issues quickly. Efficient support reduces immediate expenses since solutions take up fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast fixes manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized tools and field-tested methodologies that allow the maximum level of effectiveness for online help and repair for small and midsize company computer networks. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's online support team to communicate with your company's network without violating system security.
Progent's proprietary technical support database application stores thorough histories describing all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of all help delivered to each Progent customer by any Progent consultant. This history of problems and repairs is stored as a conveniently accessible proprietary database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to determine the best solutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Anchorage Alaska or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote technical support engineers have credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's engineers to resolve practically any problem that may occur in a small company network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to customers with multi-platform environments, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to small businesses in Anchorage include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as system architecture, email solutions, network and operational security, UNIX and Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy applications to current MS Windows or Linux solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and certifies a person's technical skills at the master level. Cisco qualified CCIEs can deal with the most stubborn issues surrounding network design, integration, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program updates. CCIEs provide exceptional value because their broad expertise permits them to solve the most intractable problems rapidly. In common instances, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few service providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get immediate assistance for complex network infrastructure problems that are impacting business productivity but are outside the experience of your ordinary computer maintenance resources. Progent's CCIE engineers can connect to your environment using the latest on-line support tools in order to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-expert online support professionals can provide computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP and ISSAP network security engineers can provide a range of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly after a serious breach. Security services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; installing firewalls; designing secure techniques for remote and mobile communication; protecting your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for special projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Anchorage Alaska Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are designed for smaller organizations who lack the money or time to assemble and manage an internal Help Desk but who need quick response from a dependable Help Desk with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk software products to address the particular demands of your business, or providing occasional online staff to reinforce your internal Help Desk Call Center resources to handle demanding events like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology consultants provides your clients in Anchorage Alaska rapid access to a dependable network service resource with years of background delivering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's target is to fix rather than merely document IT issues.
Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. For more information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the imaginative components of Apple Mac systems by providing remote consulting services and training in graphics, audio, and video. Progent's support professionals offer assistance in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Anchorage Alaska remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so that your network support is proactive rather than reactive. By detecting potential issues before they expand into full-scale emergencies, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a combination of operating systems.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State