For small and midsize companies located in Anchorage or anywhere in Alaska, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support services represent excellent value because they are equipped with the practical background and the sophisticated technology to solve most information system issues quickly. Efficient support reduces immediate expenses since solutions require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently translates into your company saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that promote the maximum level of effectiveness for remote consulting and repair for small and midsize business information networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to access your company's environment remotely without breaching system security.
Progent's proprietary technical support reporting application stores detailed histories for the service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance provided to every Progent customer by any consultant. This database of issues and repairs is organized as a quickly accessible support knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Anchorage or anywhere in Alaska or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote network support engineers offer certified skills in a comprehensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to tackle practically any emergency that may occur in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-platform networks, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to companies in Anchorage and anywhere in the state of Alaska include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates a consultant's networking skills at the expert level. Cisco CCIEs can handle even the most stubborn challenges occurring in network design, deployment, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep experience permits them to resolve the most intractable problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get timely help for severe network infrastructure issues that are hurting business productivity but are not within the comfort zone of your regular IT support personnel. Progent's Cisco-qualified CCIE support experts can interface to your computer system via state-of-the-art on-line support tools in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP and ISSAP security consultants can provide a variety of security solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to recover quickly following a damaging breach. Security support services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on time. Progent's special online engineering services include:
How Your Anchorage Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for small businesses who lack the budget to build and maintain an internal Help Desk Call Center but who want fast response from an effective Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent reinforcement of your established Helpdesk team. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the most difficult technical challenges, or be available in those instances when your other service providers are swamped.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or revamping your existing organization, evaluating or modifying Help Desk Call Center application software to handle the particular demands of your corporation, or providing occasional phone support staff to work with your internal Call Center resources to deal with demanding situations such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Anchorage or anywhere in the state of Alaska rapid communication with an efficient technical support group with substantial experience delivering telephone-based consulting and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a solid driver of business productivity, and Progent's policy is to resolve and not merely report technical problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote professional engineering support and education in key business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Project, Office Word, and MS Excel. To find out more on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the artistic components of Apple Mac environments by offering remote consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Anchorage, or anywhere in the state of Alaska, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your network maintenance is proactive and automated. By spotting looming problems before they cause network outages, remote monitoring can minimize inconvenient and expensive service failures. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support a variety of OS platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.