For small and midsize companies in Anchorage or anywhere in Alaska, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since solutions require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing policy for online support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical online service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where fast solutions manage to end up as substantial bills. Progent's skill at dealing with technical issues efficiently translates into your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your environment remotely without violating system security.
Progent's sophisticated technical support reporting system includes extensive records for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of services provided to each Progent client by every Progent consultant. This database of issues and resolutions is structured as a readily accessible proprietary database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to other massive support knowledge bases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Anchorage or anywhere in Alaska or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based consulting engineers offer certified skills in an extensive set of technologies. This wide range of capability allows Progent's engineers to address almost any emergency likely to occur in a small business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To support businesses with multi-operating system environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support available from Progent to clients in Anchorage and throughout the state of Alaska include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from older systems to current Windows or Linux-based environments. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network consultants, and certifies a person's networking skills at the master level. CCIEs can resolve even the most complex problems occurring in network planning, installation, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs represent an exceptional value because their broad experience permits them to resolve even the most intractable problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get immediate support for severe network infrastructure issues that are crippling business efficiency but are not within the scope of your ordinary computer support providers. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service professionals offer computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment,
Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop support services such as Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and ISSAP security engineers can provide a range of security solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to clean up quickly after a serious breach. Security services available from Progent include: in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Anchorage Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are designed for smaller companies who lack the resources to build and maintain an in-house Call Center but who want quick response from a reliable Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Call Center application software to meet the unique demands of your business, or providing temporary phone support staff to reinforce your existing Help Desk team to handle high-demand events like software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced network professionals gives your computer users in Anchorage or anywhere in the state of Alaska immediate contact with a dependable network service group with extensive experience delivering phone support and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's aim is to solve and not just annotate network problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in key business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Word, and Microsoft Office Excel. For additional information about Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the artistic elements of Mac computing by providing remote help services and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Anchorage, or anywhere in the state of Alaska, online computer system monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By exposing potential issues before they result in downtime, proactive monitoring can minimize disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a combination of platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.