UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for

For small businesses in Anchorage Alaska, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's remote technical support services offer exceptional leverage because they have the real-world background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. Unlike many online service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate situations where fast fixes somehow end up as substantial bills. Progent's skill at dealing with problems efficiently results in your business spending less cash.

Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized tools and proven methodologies which promote the highest degree of effectiveness for remote technical support and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's online support team to link to your company's environment without breaching system security.

Progent's highly evolved technical support reporting application maintains detailed documentation of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support delivered to each client by every engineer. This archive of issues and responses is structured as an easily searchable support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal product engineers so Progent's remote service experts are able to come up with the most efficient resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Anchorage Alaska or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based technical service professionals possess certified skills in an extensive set of disciplines. This broad scope of capability allows Progent's engineers to handle virtually any crisis likely to take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To provide assistance to businesses with mixed-platform networks, Progent also offers the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Online support services Offered by Progent to small businesses in Anchorage include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult issues encountered in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience allows them to solve the most intractable problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few service providers make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get immediate assistance for severe network infrastructure issues that are crippling business efficiency but are beyond the scope of your regular IT support personnel. Progent's Cisco CCIE engineers can communicate with your environment via sophisticated on-line troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

• Certified Windows Support
  Progent's Microsoft-certified remote service experts offer computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of platform support services including Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a wide array of remote PC desktop support such as Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Specialists
  Progent's certified CISM and CISSP network security engineers can provide a variety of security services to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your company to recuperate rapidly following a serious breach. Security services available from Progent include: in depth network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; setting up firewalls; building safe techniques for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Help Desk Support
  Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are intended for smaller businesses who lack the budget to support an internal Call Center but who require fast communication with a reliable Help Desk Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or enhancing your established organization, evaluating or modifying Help Desk software products to address the particular requirements of your business, or adding occasional phone support personnel to work with your internal Help Desk resources to deal with demanding situations such as software transitions, mass upgrades, or installing brand new business software.

  Progent's Call Center team of seasoned network consultants provides your customers in Anchorage Alaska immediate assistance from a reliable support group with substantial background offering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's intent is to resolve instead of just annotate network problems.

• Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications such as CRM, Project, Office Word, and MS Office Excel. To read additional information on Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac professionals can promote the creative facets of Macintosh environments by delivering remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or building an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent can provide businesses in Anchorage Alaska remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive and automated. By uncovering potential trouble spots before they evolve into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a mix of OS platforms.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.