For small companies in Anchorage Alaska, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where fast repairs manage to turn into substantial tabs. Progent's skill at solving technical issues efficiently results in your company saving cash.
Progent's Online Support Technologies
Over the years, Progent has refined a set of customized tools and proven methodologies that ensure the highest level of efficiency for online technical support and repair for small and midsize business IT systems. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your computer system remotely without breaching system security.
Progent's advanced service database system includes thorough records for all support that Progent's customers have received. Progent's staff consultants have access to the records of support delivered to every client by any engineer. This history of anomalies and resolutions is stored as an easily accessible internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service experts can determine optimal solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Anchorage Alaska or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote network support professionals offer advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills enables Progent's consultants to handle virtually any problem likely to take place in a small or midsize business network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support businesses with mixed-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical services provided by Progent to companies in Anchorage include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges surrounding network design, installation, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to find solutions for even the most intractable problems rapidly. In many instances, less qualified consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for complex network issues that are crippling worker productivity but are outside the comfort zone of your ordinary computer service personnel. Progent's Cisco CCIE support experts can interface to your environment by means of sophisticated remote troubleshooting technology to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and configuration,
Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote PC desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Anchorage Alaska Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the money or time to create an internal Help Desk Call Center but who need fast access to a reliable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or revamping your established organization, identifying or modifying Call Center software to address the particular needs of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center group to deal with unusually busy situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Anchorage Alaska rapid contact with an efficient technical support resource with substantial background offering phone support and online troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a significant enabler of business performance, and Progent's target is to solve and not simply record technical issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth consulting support and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft applications including CRM, Office Project, Office Word, and Office Excel. To read more information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh computing by providing phone-based consulting support and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Anchorage Alaska remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they expand into full-scale emergencies, system monitoring can avoid inconvenient and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate a mix of platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State