Urgent Online Consulting for Anchorage Alaska UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Anchorage Alaska, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network problems rapidly. This reduces immediate costs since service calls require a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical online support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate situations where quick fixes somehow end up as big bills. Progent's penchant for disposing of problems efficiently results in your business saving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies which permit the highest degree of effectiveness for online technical support and repair for small business information systems. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to interface to your company's system without violating corporate security.

Progent's powerful technical support reporting system stores thorough histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support provided to every client by any engineer. This archive of problems and fixes is stored as a readily retrievable internal database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can find the best resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Anchorage Alaska or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online support engineers possess certified skills in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to tackle almost any problem likely to occur in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to clients with multi-OS networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Remote technical support services Offered by Progent to customers in Anchorage include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from legacy applications to current Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux versions for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Engineers for Anchorage AlaskaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and validates a consultant's networking knowledge at the master level. Cisco CCIEs can deal with even the most complex problems encountered in network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise enables them to resolve even the most difficult problems rapidly. In typical instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few service organizations make CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get urgent support for complex network infrastructure issues that are hurting worker efficiency but are beyond the experience of your local computer service resources. Progent's Cisco CCIE engineers can communicate with your network via advanced on-line support technology to perform fast, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Support for Anchorage AlaskaProgent's Microsoft-certified online support professionals offer computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration expertise, SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a full array of online PC desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Premier Network Security Professionals
    CISSP Certified Network Security Experts for Anchorage AlaskaProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Call Center support programs for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small businesses who don't have the money or time to assemble and manage an in-house Call Center but who need quick communication with an effective Help Desk with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting support can guide you in establishing an effective new Call Center or improving your current one, identifying or modifying Help Desk application software to meet the unique demands of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk group to handle demanding events such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network professionals gives your computer users in Anchorage Alaska quick communication with a reliable technical support group with substantial background delivering telephone-based consulting and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's goal is to fix and not just annotate network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers remote professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Project, MS Word, and MS Excel. For additional information on Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the creative elements of Mac environments by providing remote consulting services and training in graphics, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or establishing an audio/video production lab.

    Remote Network Monitoring Services
    Progent can provide companies in Anchorage Alaska remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so your computer support is proactive and automated. By detecting potential issues before they evolve into network outages, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a mix of platforms.

How Your Anchorage Alaska Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.

Onsite IT Consulting
Progent locations in Alaska State

City Address Phone Link
Anchorage 721 Depot Drive
Anchorage, AK 99501
United States
(907) 308-2140 Anchorage Network Support Services

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    Lync Server 2013, rebranded Skype for Business, allows businesses of any size to build a centrally managed and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can assist your company to evaluate the advantages of Lync 2013, design an in-house, cloud-based (with Lync Online) or mixed model appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with popular Microsoft 365 applications such as Outlook clients and PowerPoint.

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    Exchange 2013 incorporates major improvements to the functionality of Exchange 2010 and delivers powerful innovations as well as a revamped structure. These improvements affect key areas like ease of administration, high availability (HA), compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the potential business benefits of migrating to Exchange Server 2013, create an efficient validation and deployment strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange Server 2013.

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    For small businesses considering Progent's IT outsourcing, consulting, or troubleshooting services, call 800-993-9400 or send email to information@progent.com.

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