Fast Online Help for Anchorage Alaska UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Anchorage Alaska, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system issues rapidly. This lowers immediate costs because service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive employees, and de-focused executives.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many remote support firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for handling problems efficiently results in your company saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for small and midsize business information networks. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's remote service group to access your company's network without violating corporate security.

Progent's sophisticated service database system stores comprehensive records describing all support that Progent's clients have received. Progent's team consultants have access to the details of assistance delivered to every Progent customer by any consultant. This archive of problems and repairs is structured as a readily exploitable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to determine optimal solutions promptly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Anchorage Alaska or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in a comprehensive array of disciplines. This broad scope of capability permits Progent's engineers to manage virtually any emergency likely to take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help businesses with mixed-platform networks, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services Offered by Progent to companies in Anchorage include:

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract projects that small companies often request. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Call Center support programs for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who require fast communication with an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your current one, selecting or customizing Call Center software products to handle the unique needs of your business, or adding occasional phone support personnel to supplement your existing Call Center team to deal with high-demand scenarios like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your clients in Anchorage Alaska fast contact with a large support group with substantial experience providing telephone-based consulting and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a significant driver of company success, and Progent's policy is to resolve rather than just annotate network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff can supply remote professional engineering support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. To read additional information concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the creative components of Apple Mac computing by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio or video or establishing an audio/video post production facility.

    Online Network Monitoring Support
    Progent can provide companies in Anchorage Alaska online computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they expand into downtime, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple OS platforms.

How Your Anchorage Alaska Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.

Onsite IT Consulting
Progent locations in Alaska State

City Address Phone Link
Anchorage 721 Depot Drive
Anchorage, AK 99501
United States
(907) 308-2140 Anchorage Network Support Services




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    Microsoft SQL Server 2014 includes significant enhancements in key areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite services including planning, deployment, administration, troubleshooting, and application development services to help businesses of any size to realize maximum business value from their SQL Server 2014 deployment.

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    Progent's Shared Call Center service allows your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

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    Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop pilot environments and migration plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT management, team, create an enterprise-wide security plan, automate IT management, assist with application development, and build and test a disaster recovery/business continuity plan.

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    Progent provides Windows Cluster Server support to help your organization implement high availability server clusters that can provide 24x7 uptime. Windows cluster servers for fault-tolerant networks include Windows 2003 Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster Server. By assisting you t plan zero-downtime clustered server solutions based on Microsoft Windows Clustered Server 2003, Progent's Premier Windows consultants ensure that your high availability server clusters are set up to maximize the strategic value of your information system.

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    Progent's Meraki wireless AP consultants provide remote and on-premises support services to help businesses of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology such as switches, routers and ASA firewalls to create a cohesive ecosystem that provides the same connectivity, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their location or computing device.

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and transmit email, examine the GAL, copy addresses, sync up appointments, and alert fellow workers to meetings with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web Access are working. Progent also can provide specialized onsite Entourage education.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or on-premises services to help you to plan, install, manage and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup.

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    Progent's ransomware consultants can assist your business to evaluate your ransomware vulnerability, remotely monitor and protect your IT environment, help with settlement negotiations with a threat actor, and rebuild a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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    For smaller companies, computer security and information assurance and compliance can be excessively complicated to master but too risky to overlook. The largest largest institutions have been breached, and the leading cloud service providers have occasionally been knocked out. It seems like there's nowhere to run. Progent makes it economical for smaller businesses to implement vital IT security projects successfully by providing the benefit of billed time to the nearest minute with no minimum billing for online support. This means you have the help of a world-class information expert to deliver precisely the knowledge you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any aspect of system security including security assessments, malware screening and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a comprehensive security strategy.

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    SQL Server 2014 incorporates major improvements in critical areas including performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises consulting services such as planning, deployment, management, remediation, and software development services to help organizations of any size to achieve maximum business value from their SQL Server 2014 investment.

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    Progent can assist you to design and implement a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services for both on-premises and cloud assets.

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    Progent's experienced Cisco network security consultants offer expert PIX and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home businesses to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, performance, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security gaps.

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    Progent's Microsoft-premier engineers can assist your organization to enhance your desktops from 32 to 64 bits. Progent can assist you to understand the risks and benefits of migrating to 64-bit PC desktop processing, design an affordable upgrade process that minimizes business interruptions, and offer economical, professional online help to aid your company to install 64-bit PC desktop operating systems and applications on your existing computers.

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    Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and repairing Microsoft SCOM environments and offer organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite troubleshooting to assist you to fix critical problems uncovered by Microsoft SCOM 2012.

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    Progent's Shared Call Center service allows your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

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    Progent can provide expert support for every phase of your Microsoft Exchange 2010 upgrade including outsourced or co-sourced project management services, site readiness preparation, project design and documentation, cost estimates of all new software licenses and hardware required, suggested vendor sourcing, pilot verification at customer site or at Progent's testing lab, managing transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the previous servers, and webinar training for customer's support staff and end users.

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    Microsoft supports seamless hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This allows you to have certain mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help you with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and within budget.

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    Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to plan, deploy, and support a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, speed and manageability that your business requires.

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