For small companies located in Anchorage Alaska, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support services offer exceptional value because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. This lowers immediate expenses since service calls require a smaller number of chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical online service organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for solving technical issues efficiently results in your company conserving cash.
Progent's Online Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven methodologies which allow the maximum degree of efficiency for remote engineering help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's online support team to link to your company's system remotely without breaching corporate security.
Progent's proprietary service reporting application includes detailed histories for the service that Progent's customers have been provided. Progent's authorized consultants have access to the history of services provided to each Progent client by every Progent consultant. This database of issues and fixes is structured as a readily exploitable support database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Anchorage Alaska or to learn additional information about Progent's phone support programs, call Progent at
Online Support Services Available from Progent
Progent's online technical support experts have certified skills in an extensive set of disciplines. This broad scope of capability allows Progent's engineers to handle virtually any problem that may occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-operating system networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical services available from Progent to customers in Anchorage include:
Progent's UNIX/Linux consultants can provide emergency remote help for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Progent also offers a wide array of online PC desktop support such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or enhancing your current organization, identifying or enhancing Help Desk Call Center software products to address the particular requirements of your business, or adding temporary online personnel to supplement your internal Help Desk team during demanding situations like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of seasoned network consultants gives your workers in Anchorage Alaska immediate contact with an effective support group with substantial experience delivering phone help and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of company performance, and Progent's policy is to fix rather than simply track technical issues.
Progent's Apple Mac professionals can support the imaginative elements of Macintosh environments by offering remote help services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or setting up an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Anchorage Alaska remote network and server monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, system monitoring can avoid inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of operating systems.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
City | Address | Phone | Link |
Anchorage | 721 Depot Drive Anchorage, AK 99501 United States |
(907) 308-2140 | Anchorage Network Support Services |