For small businesses located in Anchorage or anywhere in Alaska, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's online support services represent exceptional value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions take up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where quick fixes somehow end up as big invoices. Progent's skill at solving problems quickly translates into your business spending less money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of customized tools and field-proven processes which ensure the highest level of efficiency for remote help and troubleshooting for small and midsize company IT systems. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to interface to your network without breaching corporate security.
Progent's sophisticated service reporting system keeps detailed histories of the support that Progent's clients have been provided. Progent's team engineers have access to the records of support delivered to each client by every engineer. This database of problems and resolutions is stored as a readily accessible support knowledge base that enables Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's remote service experts can determine the best resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Anchorage or anywhere in Alaska or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based consulting experts possess certified skills in a comprehensive set of products and technologies. This broad scope of capability enables Progent's engineers to address almost any crisis that may crop up in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-OS networks, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services Offered by Progent to companies in Anchorage and anywhere in the state of Alaska include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and indicates a consultant's networking skills at the expert level. CCIEs can deal with the most intractable issues associated with network infrastructure design, deployment, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent value because their depth of experience permits them to fix even the most complex problems rapidly. In common cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a CCIE so you can receive timely help for complex network problems that are impacting business efficiency but are beyond the comfort zone of your regular network service resources. Progent's CCIE support experts can tie into your computer system via the latest on-line troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service experts can deliver computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration,
Skype for Business Server migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM and CISSP network security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover quickly following a serious breach. Security consulting services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Anchorage Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk support services are intended for small organizations who don't have the money or time to assemble and manage an in-house Help Desk but who need fast access to a dependable Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an effective new Call Center or improving your existing one, identifying or modifying Call Center software to meet the particular demands of your company, or providing temporary online personnel to work with your internal Help Desk Call Center resources to handle demanding events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced network experts provides your customers in Anchorage or anywhere in the state of Alaska immediate access to a reliable support group with extensive experience providing telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's policy is to resolve rather than merely document IT problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, MS Word, and MS Office Excel. To learn more information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the creative elements of Apple Mac computing by delivering remote help services and training in imaging, sound, and video. Progent's consultants offer help in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio or video or building an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your computer support is proactive and automated. By detecting looming trouble spots before they cause network outages, system monitoring can minimize disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that support multiple operating systems.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.