Urgent Online Support for Anchorage Alaska UNIX or Linux SystemsFor small companies in Anchorage Alaska, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management.

Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where fast repairs manage to turn into substantial tabs. Progent's skill at solving technical issues efficiently results in your company saving cash.

Progent's Online Support Technologies
Over the years, Progent has refined a set of customized tools and proven methodologies that ensure the highest level of efficiency for online technical support and repair for small and midsize business IT systems. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your computer system remotely without breaching system security.

Progent's advanced service database system includes thorough records for all support that Progent's customers have received. Progent's staff consultants have access to the records of support delivered to every client by any engineer. This history of anomalies and resolutions is stored as an easily accessible internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service experts can determine optimal solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Anchorage Alaska or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote network support professionals offer advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills enables Progent's consultants to handle virtually any problem likely to take place in a small or midsize business network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To support businesses with mixed-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Phone-based technical services provided by Progent to companies in Anchorage include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide emergency remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Consultants for Anchorage AlaskaThe Cisco CCIE credential is the top recognition for networking consultants, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges surrounding network design, installation, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to find solutions for even the most intractable problems rapidly. In many instances, less qualified consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for complex network issues that are crippling worker productivity but are outside the comfort zone of your ordinary computer service personnel. Progent's Cisco CCIE support experts can interface to your environment by means of sophisticated remote troubleshooting technology to perform efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Experts
    MS Windows Support for Anchorage AlaskaProgent's Microsoft-premier remote service professionals can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and configuration, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad array of remote PC desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified System Security Specialists for Anchorage AlaskaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the money or time to create an internal Help Desk Call Center but who need fast access to a reliable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or revamping your established organization, identifying or modifying Call Center software to address the particular needs of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center group to deal with unusually busy situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Anchorage Alaska rapid contact with an efficient technical support resource with substantial background offering phone support and online troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a significant enabler of business performance, and Progent's target is to solve and not simply record technical issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth consulting support and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft applications including CRM, Office Project, Office Word, and Office Excel. To read more information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh computing by providing phone-based consulting support and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Anchorage Alaska remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they expand into full-scale emergencies, system monitoring can avoid inconvenient and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate a mix of platforms.

How Your Anchorage Alaska Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.

Onsite IT Consulting
Progent locations in Alaska State

City Address Phone Link
Anchorage 721 Depot Drive
Anchorage, AK 99501
907-308-2140 Anchorage Network Support Services

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    The clustering feature set built into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to streamline the installation, configuration, and administration of clusters that provide improved levels of system availability, security, performance, and flexibility. New or enhanced capabilities include cluster Validation, easier configuration and deployment, improved cluster administration, redesigned cluster architecture for increased uptime, hardened security and quorum models, minimization of failure points, greater disk and RAM capacity, and improvements for multi-site clusters. Progent's consultants can help you assess the advantages of Windows clustering, plan and execute a deployment, educate your network support staff to manage your failover clusters, provide continuing consulting and support services, and create and validate a business continuity plan.

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    Configuration Manager automates software provisioning at scale, simplifies compliance settings control, keeps track of network resources, protects against company data leakage, performs health reporting, allows safe self service, and delivers a common control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud specialists can help businesses of any size with any aspect of designing, implementing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid networks.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a DR solution built around Microsoft's most advanced Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum witness.

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  • Online Support SCCM 2007 Patch Management
    SCCM 2007 Troubleshooting Remote Troubleshooting

    Progent can help your business to maintain System Center 2007 Configuration Manager to simplify operations, improve compliance, and increase worker output by making sure that critical applications stay current, managing licensing, and monitoring resource usage patterns to help you make smart buying choices. When your organization is ready to update your SCCM 2007 change management solution, Progent can assist you to prepare for and implement a smooth move to SCCM 2012.

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    ProSight Email Spoofing Protection Professionals

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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    Progentís colocation center support services are intended for companies with equipment housed at Internet Data Centers or data center colo hosting facilities and requiring on-demand on-premises service at the colocation facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent provides a complete array of Internet Data Centers and IDC and colocation support services such as network architecture analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications infrastructure, design and installation of zero-downtime systems, defining and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage clustering configurations.

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    Nagios and MRTG are useful, Open Source monitoring tools that operate on Linux and can be deployed to analyze UNIX networks, Microsoft Windows networks, or mixed-OS situations in which the Linux OS and Windows coexist. The Nagios monitor allows system managers to track system services including POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher lets you track the bandwidth in and out of SNMP-enabled network appliances such as servers, routers, and switches. Progent's network integration engineers can show you how to use both these utilities to streamline and repair your system.

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  • Microsoft Windows Cluster Computer Consulting
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    Progent offers Microsoft Windows Cluster Server assistance to help your business implement non-stop clustered servers designed to provide 24x7 operation. Clustered Windows servers for high-availability systems include Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Server Cluster. By assisting you t design fault-tolerant server clustering environments powered by Microsoft Windows Clustered Server 2003, Progentís Premier Windows engineers make sure that your high availability server clusters are set up to optimize the strategic value of your computer network.

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    Progent's certified consultants can assist your company to evaluate Windows 7 to verify application compatibility and to determine its performance and reliability running with your applications. Progent can also help you to evaluate the potential business advantages of adopting Microsoft Windows 7. If you decide that Windows 7 makes sense for your business, Progent can help your IT organization to design and execute a non-disruptive migration to Microsoft Windows 7 from a previous release of Windows.

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    Progent's Microsoft-certified Windows 2000 Server experts offer network help and information technology consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server integration, optimization, and support services include system planning, deployment, project management, local and remote technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's Microsoft-certified consultants offer advanced expertise in implementing, using and troubleshooting any edition of Microsoft Project Server and can deliver a broad range of cost-effective online consulting services following proven best practices to help organizations of all sizes to get all the benefits of this powerful project management solution. Support services available from Progent include solution design, installation and migration, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training.

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    Progent's expert solution designers and programmers can assist your business to build customizations to Microsoft GP/Great Plains that support the special needs of your business without losing the benefits of Windows integration. Progent can also provide expertise with a selection of software development technologies that can be used to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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    Progent offers customers access to consultants who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that clients have the right to be sure that their IT service providers have accredited testing as well as extensive practical field experience so that Progent's customers can engage Progent's service with trust. Often, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially better vendor help than is offered to non-certified consultants, allowing Progent to deliver clients a better class of computer service. In other cases, recognized certifications such as CISA or ISSAP for IT security can help enterprise customers to demonstrate compliance with regulatory requirements by using the services of recognized industry experts.

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    Redundant Internet On-site Support

    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive backgrounds assisting small and mid-size businesses to minimize network downtime by providing cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore systems, and transparent maintenance. Progentís business continuity consultants can assist you to develop and validate an efficient business continuity strategy that aligns with your business goals and IT budget. Progentís disaster recovery specialists can assist you to architect, implement, and maintain fault-tolerant technologies such as redundant Internet connectivity, virtualized servers, clustering, load balancing, transparent off-site backup, and multi-location data centers.

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    Wi-Fi Site Survey Help and Support

    Progentís Wireless Site Survey helps you to design and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your environment, providing your business a WLAN that delivers the reception, speed, capacity, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service.

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    Aironet 802.11ac AP Upgrade Outsourcing

    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or on-premises integration and troubleshooting services to help your organization to design, configure, upgrade, optimize, administer and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique office layout, building structure, and anticipated workloads.

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    Progentís Wireless Consulting Services offer a convenient, economical option for businesses of any size to configure, manage and repair advanced wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Open Now Windows Server 2012R2 Configuration Manager Consultant Services

    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, tune your network for local, multi-site, cloud-based, and hybrid environments, educate your IT management team, create a corporate-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan.

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    Microsoft Financial Software Remote Consulting

    Progentís Microsoft certified experts offer a range of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and ERP solution built, like all Microsoft accounting tools, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and integrate, and with its segmented approach you are able to purchase only the functions you currently need, with the option to expand users and enlarge functionality when necessary. Progentís Microsoft Dynamics GP support engineers can help you install, customize and administer the latest release of Microsoft Dynamics GP or migrate efficiently from an earlier release.

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  • WatchGuard Firebox T35 Firewall Security Evaluation
    Security Firms WatchGuard Fireware

    Progent provides consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewalls.

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    Juniper SSL VPN Router Security Audit Services

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

  • 24x7 Red Hat Linux, Sun Solaris, UNIX Support Services Anchorage
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  • Work at Home Video Conferencing Remote Consulting Support Outsourcing Remote Workers Video Conferencing
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