For small and midsize companies located in Anchorage Alaska, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage because they have the practical background and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits additionally in incidental costs by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote service companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions somehow end up as big invoices. Progent's skill at dealing with problems quickly translates into your business conserving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes that allow the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the consultants of Progent's Technical Response Center to interface to your system remotely without violating corporate security.
Progent's highly evolved customer support database application maintains extensive documentation describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of assistance rendered to each Progent customer by every Progent consultant. This archive of problems and responses is structured as a conveniently accessible support knowledge base that permits Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists can find optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Anchorage Alaska or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's phone-based technical service professionals possess certified skills in a comprehensive set of technologies. This breadth of technical skills allows Progent's engineers to handle almost any crisis likely to crop up in a small or midsize company network. Certifications held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To support clients with multi-OS networks, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to small businesses in Anchorage include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of computer technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting problems within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and validates a person's network technology skills at the master level. Cisco qualified CCIEs can deal with even the most complex challenges surrounding network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional value because their broad expertise allows them to solve the most intractable problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a CCIE so you can receive immediate assistance for severe network infrastructure issues that are hurting worker productivity but are beyond the comfort zone of your local network maintenance personnel. Progent's Cisco CCIE consultants can tie into your environment by means of state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and economical analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online desktop support services such as Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up rapidly following a serious penetration. Security solutions offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small companies frequently request. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Anchorage Alaska Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who lack the resources to assemble and manage an in-house Help Desk but who require fast response from a dependable Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk or improving your current one, evaluating or enhancing Call Center application software to meet the special needs of your corporation, or adding occasional online staff to work with your existing Help Desk Call Center team to deal with unusually busy events such as software migrations, mass updates, or installing new applications.
Progent's Call Center team of veteran information technology consultants provides your clients in Anchorage Alaska instant contact with an effective support group with years of experience providing phone help and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a crucial driver of company success, and Progent's target is to fix instead of merely track network issues.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides online advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out more concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative elements of Apple Mac computing by providing remote consulting support and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio/video or building an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Anchorage Alaska online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they result in full-scale emergencies, proactive monitoring can avoid inconvenient and costly service failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on multiple operating systems.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State