Fast Phone Help for Anchorage Alaska UNIX, Linux, or Sun Solaris SystemsFor small businesses in Anchorage Alaska, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most information system problems quickly. Efficient support reduces direct expenses since solutions take up fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect costs by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused management.

Progent's pricing model for remote help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where fast fixes manage to end up as major invoices. Progent's penchant for dealing with problems efficiently translates into your company spending less money.

Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the highest degree of effectiveness for remote engineering help and repair for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to connect to your network without compromising network security.

Progent's highly evolved technical support database system includes comprehensive histories for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services rendered to every Progent customer by any engineer. This database of issues and fixes is organized as a quickly exploitable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Anchorage Alaska or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's online network support engineers possess certified skills in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's consultants to address virtually any problem likely to crop up in a small or midsize company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To support customers with mixed-OS environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online technical support services provided by Progent to small businesses in Anchorage include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and transitioning from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Important Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Consultants for Anchorage AlaskaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs can deal with the most complex problems surrounding network planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional value because their depth of expertise enables them to solve even the most difficult problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so you can get urgent help for serious network infrastructure issues that are crippling business productivity but are beyond the experience of your regular computer service resources. Progent's CCIE engineers can connect to your computer system by means of advanced remote troubleshooting technology to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN products.

  • Authorized Windows Experts
    MS Windows Experts for Anchorage AlaskaProgent's Microsoft-premier remote support engineers can provide computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Premier Network Security Professionals
    CISSP Certified System Security Consultants for Anchorage AlaskaProgent's accredited CISM and CISSP network security consultants offer a variety of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; building secure techniques for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects that small companies often need. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Support
    Progent's Call Center service options for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center services are intended for smaller companies who lack the budget to build and maintain an internal Help Desk but who require quick response from a reliable Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or modifying Call Center application software to handle the particular demands of your business, or providing occasional online personnel to reinforce your existing Help Desk Call Center group during high-demand situations like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology experts provides your workers in Anchorage Alaska quick communication with a reliable technical support group with years of background providing phone consulting and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a crucial enabler of business efficiency, and Progent's policy is to fix instead of just report technical problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and Microsoft Excel. To find out more information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the imaginative aspect of Macintosh systems by providing phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer assistance in a large selection of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers businesses in Anchorage Alaska remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on multiple platforms.

How Your Anchorage Alaska Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.

Onsite IT Consulting
Progent locations in Alaska State

City Address Phone Link
Anchorage 721 Depot Drive
Anchorage, AK 99501
United States
(907) 308-2140 Anchorage Network Support Services




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    Progent has created special security packages designed to provide larger institutions an independent and thorough security evaluation from a team of premier security engineers. All Progent's network security evaluation bundles feature a suite of services like network scans from within and from beyond the corporate firewall, professional analysis of scan results by accredited security consultants, creation of a report documenting the results, plus an interactive high-level executive summary and an extensive live review for in-house IT administrators.

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    Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical IT assets along with one or more cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

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    Progent provides a selection of IT support bundles for small companies. These IT outsourcing and server monitoring solutions are built around the anticipatory problem solving abilities of Microsoft Operations Manager 2007, a next-generation server and system management software platform that monitors the reliability, throughput, and safety of your network and identifies incipient troubles before they can bring down your network. With Progent's economically priced IT service programs, small organizations can select a basic co-sourcing service program based on Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution.

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    Progent's Cisco CCIE wireless network experts can provide online or on-premises integration and debugging services to assist you to plan, configure, upgrade, optimize, administer and debug Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your wireless environment with your wired network and cloud-based resources to build an enterprise-wide connectivity foundation that is simple to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and anticipated network traffic.

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    Progent's webinar training classes provide small businesses the cost savings, convenience, and flexibility of online seminars and the effective pedagogic methods of seasoned instructors who use sophisticated technology to emulate real-time, participatory learning environments. Progent can provide online training for key desktop software including elements of Microsoft Office suite such as Office Excel, Word, Publisher, and Visio: Dynamics accounting and management reporting products such as MS Dynamics GP (Great Plains); plus other top desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Microsoft-certified experts can provide organizations of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web technology for efficiently coordinating people, groups and information. Microsoft SharePoint offers a central spot for your employees or clients to connect to, organize, distribute and interact with useful information, documents, and software and to communicate with other people. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the data they've created in a way that makes data easy to find, download and re-use. Progent's certified SharePoint consultants can assist you to maintain your current SharePoint ecosystem or upgrade to the current version of SharePoint.

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    Progent can provide the expertise of certified engineers and seasoned database application developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and certified security consultants to help you to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, install test environments at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure an efficient and secure IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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    Progent can assist you in all facets of your migration to Exchange Server 2016 such as designing high availability infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your VMs, databases and logs; configuring HLB for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    For companies with a combination of Mac and Microsoft Windows desktops, there exist two popular alternatives for using Microsoft Windows-only software on macOS or OS X: remote access to a physical Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a remote Microsoft Windows-based PC to run Windows applications and access system resources. Virtual PC for Apple Mac emulates Microsoft Windows on a Mac system so that you are able to run Microsoft Windows programs directly. Progent's macOS and Mac OS X technology support experts can assist your business to manage these solutions for running Microsoft Windows software on your Macs and can in addition help your organization to evaluate and install other solutions for Microsoft Windows PC simulation.

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    Progent's Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the rapid development of enterprise-class business programs that offer your business a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you migrate from earlier versions of Microsoft SQL Server to SQL Server 2005.

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  • Exchange 2016 Migration Setup and Support
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    Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

  • Consultants Red Hat Linux, Sun Solaris, UNIX Anchorage Dimond Center

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