For small companies located in Anchorage Alaska, Progent provides help for networks powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues rapidly. This reduces direct costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online support is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you owe just for the services that you receive. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for handling problems quickly results in your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies which allow the maximum degree of effectiveness for online consulting and troubleshooting for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your company's environment without violating corporate security.
Progent's advanced technical support reporting application includes comprehensive records for the support that Progent's clients have been provided. Progent's authorized engineers have access to the history of services provided to each customer by any Progent engineer. This archive of issues and resolutions is organized as a conveniently exploitable internal database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional vast support databases and allow priority response from manufacturers' internal engineering staff so Progent's remote service experts are able to determine the best resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Anchorage Alaska or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online technical service professionals possess advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to handle practically any crisis that may occur in a small business network. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help clients with mixed-operating system networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote services available from Progent to customers in Anchorage include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and certifies a person's technical knowledge at the master level. Cisco CCIEs can deal with the most complex challenges associated with network infrastructure planning, integration, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value because their depth of experience allows them to fix the most intractable problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service firms make CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for severe network infrastructure problems that are lowering business productivity but are beyond the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting tools in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online desktop consulting and support services such as Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP and ISSAP network security engineers can provide a range of security solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a serious breach. Security solutions available from Progent include: comprehensive network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently need. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Anchorage Alaska Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center support alternatives for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick access to an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center software to address the particular demands of your company, or adding temporary phone support personnel to work with your internal Help Desk team to handle high-demand events like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of veteran network experts provides your computer users in Anchorage Alaska quick communication with an effective support resource with extensive experience delivering telephone-based consulting and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a key contributor to business productivity, and Progent's goal is to fix rather than just record network issues.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply remote advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out additional information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic elements of Mac systems by delivering remote consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers companies in Anchorage Alaska online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT support is proactive and automated. By spotting looming problems before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and expensive service failures. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on a combination of operating systems.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State