For small and midsize companies located in Anchorage Alaska, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system issues rapidly. This lowers immediate costs because service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many remote support firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for handling problems efficiently results in your company saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for small and midsize business information networks. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's remote service group to access your company's network without violating corporate security.
Progent's sophisticated service database system stores comprehensive records describing all support that Progent's clients have received. Progent's team consultants have access to the details of assistance delivered to every Progent customer by any consultant. This archive of problems and repairs is structured as a readily exploitable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to determine optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Anchorage Alaska or to find out additional information about Progent's online support options, call Progent at
Online Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in a comprehensive array of disciplines. This broad scope of capability permits Progent's engineers to manage virtually any emergency likely to take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-platform networks, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services Offered by Progent to companies in Anchorage include:
Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing problems affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Progent in addition offers a full array of online PC desktop support services including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your current one, selecting or customizing Call Center software products to handle the unique needs of your business, or adding occasional phone support personnel to supplement your existing Call Center team to deal with high-demand scenarios like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your clients in Anchorage Alaska fast contact with a large support group with substantial experience providing telephone-based consulting and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a significant driver of company success, and Progent's policy is to resolve rather than just annotate network issues.
Progent's Apple Mac professionals can promote the creative components of Apple Mac computing by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Anchorage Alaska online computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they expand into downtime, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple OS platforms.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
City | Address | Phone | Link |
Anchorage | 721 Depot Drive Anchorage, AK 99501 United States |
(907) 308-2140 | Anchorage Network Support Services |