For small and midsize companies in Anchorage or anywhere in the state of Alaska, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the services of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve most information system problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where quick fixes somehow end up as large bills. Progent's skill at solving technical issues efficiently translates into your company spending less money.
Progent's Online Support Tools
Over the years, Progent has refined a set of customized tools and field-proven methodologies that promote the maximum degree of effectiveness for online consulting and repair for small business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to access your company's computer system remotely without violating corporate security.
Progent's powerful technical support database system includes extensive records for all service that Progent's clients have received. Progent's authorized engineers have access to the specifics of services rendered to each customer by every Progent consultant. This database of trouble tickets and repairs is organized as a conveniently accessible support knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists can arrive at the best resolutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Anchorage or anywhere in Alaska or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's remote technical support engineers possess advanced credentials in an extensive set of disciplines. This breadth of technical skills allows Progent's engineers to handle almost any emergency that may crop up in a small business network. Certificates awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-OS networks, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to customers in Anchorage and throughout the state of Alaska include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from older systems to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for analyzing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and validates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable challenges encountered in network infrastructure planning, installation, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to resolve even the most complex problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can receive timely help for severe network infrastructure issues that are lowering worker efficiency but are outside the experience of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system via sophisticated on-line troubleshooting tools in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts offer computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM and CISSP network security engineers offer a range of security solutions to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist you to clean up rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; designing secure techniques for remote and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses often need. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Anchorage Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk programs for small companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for small companies who lack the budget to create an in-house Help Desk Call Center but who need quick access to an effective Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless extension of your established Help Desk staff. Progent's Virtual Call Center can act as an escalation resource to resolve the most difficult computer system issues, or be ready in overflow instances when your ordinary resources are swamped.
Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Call Center application software to meet the particular demands of your business, or providing occasional online personnel to reinforce your existing Help Desk group during unusually busy situations such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Anchorage or anywhere in the state of Alaska fast assistance from an effective technical support resource with years of experience providing telephone-based help and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a major enabler of business efficiency, and Progent's target is to solve and not merely track IT issues.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. For more information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the imaginative components of Mac computing by offering phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Anchorage, or anywhere in the state of Alaska, remote network monitoring services centered around MS Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive and automated. By spotting possible issues before they result in downtime, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a variety of platforms.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.