UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for

For small and midsize businesses in Anchorage Alaska, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online support services represent exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate situations where speedy. minor fixes manage to turn into large bills. Progent's penchant for solving technical issues efficiently translates into your business spending less cash.

Progent's Online Service Tools
Through years of experience, Progent has developed an array of customized technologies and field-tested processes which ensure the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your environment without breaching network security.

Progent's powerful service reporting application stores thorough documentation of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of all help rendered to each customer by every Progent engineer. This archive of issues and responses is organized as a readily exploitable internal database that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick access to vendors' internal product engineers so Progent's online consulting specialists can come up with optimal solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Anchorage Alaska or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote consulting experts possess credentials in a comprehensive set of disciplines. This broad range of technical skills permits Progent's consultants to tackle practically any problem likely to crop up in a small or midsize company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.

To support companies with mixed-OS networks, Progent also provides the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support provided by Progent to small businesses in Anchorage include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can offer urgent remote assistance for diagnosing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn challenges associated with network design, installation, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value since their deep experience enables them to resolve the most difficult problems rapidly. In many cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get timely help for severe network issues that are lowering worker productivity but are not within the scope of your regular IT service resources. Progent's Cisco-qualified CCIE engineers can tie into your environment using sophisticated remote support technology to perform efficient, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as VPN products.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified remote support experts can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a wide range of platform support services including Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide range of remote PC desktop consulting and support services including Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier Network Security Professionals
  Progent's accredited CISM and CISSP security engineers offer a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to clean up rapidly following a serious breach. Security services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile communication; securing your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for small organizations who lack the money or time to build and maintain an internal Help Desk but who require quick access to an efficient Help Desk Call Center with professional telephone support plus the available expertise to escalate complex tasks to advanced consultants.

  Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk application software to address the special requirements of your business, or providing temporary online personnel to reinforce your in-house Help Desk Call Center group to handle high-demand events like software transitions, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Anchorage Alaska fast access to a large support resource with substantial experience offering telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a key contributor to business efficiency, and Progent's goal is to solve instead of simply report technical issues.

• Applications Services: Education, Customization, and Troubleshooting
  Progent's Applications Experts Group can supply remote professional consulting expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Excel. To find out additional information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac consultants can promote the artistic aspect of Macintosh computing by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or setting up an audio/video production facility.

  Online Network Monitoring Services
  Progent can provide companies in Anchorage Alaska remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that incorporate a combination of OS platforms.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.