For small companies located in Anchorage Alaska, Progent offers help for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions take up a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay only for the services that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick repairs somehow turn into substantial invoices. Progent's skill at dealing with technical issues efficiently translates into your business saving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed an array of optimized tools and proven methodologies which ensure the maximum degree of efficiency for remote technical support and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's Technical Response Center to access your company's computer system without breaching network security.
Progent's powerful technical support reporting application stores thorough records of the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of services delivered to every Progent customer by every engineer. This history of trouble tickets and solutions is structured as a conveniently retrievable proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to other vast technical support databases and permit fast response from manufacturers' internal product engineers so Progent's online consulting specialists are able to arrive at optimal resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Anchorage Alaska or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's online technical service engineers offer advanced credentials in an extensive set of disciplines. This wide range of IT skills allows Progent's engineers to tackle practically any problem that may crop up in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.
To help businesses with mixed-OS networks, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support Offered by Progent to clients in Anchorage include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide array of information technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most difficult issues associated with network planning, deployment, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs offer exceptional value because their broad expertise permits them to solve the most complex problems rapidly. In many cases, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can receive urgent assistance for severe network infrastructure problems that are crippling worker efficiency but are beyond the experience of your ordinary computer service resources. Progent's Cisco-qualified CCIE engineers can interface to your network via advanced on-line troubleshooting technology to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-premier online service professionals can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support services such as Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly after a damaging penetration. Security consulting services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; installing firewalls; establishing safe techniques for remote and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses often need. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Anchorage Alaska Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the budget to create an in-house Help Desk but who need quick access to a reliable Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center software to handle the special requirements of your business, or providing temporary online personnel to supplement your existing Help Desk Call Center resources to handle high-demand scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network experts gives your workers in Anchorage Alaska fast access to a dependable support group with years of experience offering phone support and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a major enabler of company success, and Progent's intent is to solve instead of merely record IT problems.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides remote professional engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, Project, Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can support the imaginative components of Apple Mac computing by offering remote help services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Anchorage Alaska remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT support is proactive and automated. By uncovering potential problems before they evolve into downtime, automated monitoring can ward off stressful and expensive service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State