For small companies in Anchorage Alaska, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues quickly. Efficient support lowers immediate expenses since service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves even more with indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many remote service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at handling technical issues efficiently translates into your company saving cash.
Progent's Remote Service Technologies
Over time, Progent has developed an array of customized tools and field-proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for small company computer networks. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to connect to your system remotely without breaching corporate security.
Progent's sophisticated technical support reporting application includes detailed documentation for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to every Progent client by any consultant. This archive of issues and responses is structured as a conveniently searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote service experts are able to find the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Anchorage Alaska or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive array of technologies. This broad range of IT skills allows Progent's engineers to resolve practically any emergency that may occur in a small company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help customers with mixed-operating system environments, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to small businesses in Anchorage include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide array of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing problems within UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve the most stubborn issues associated with network design, integration, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs are an exceptional value because their broad expertise enables them to solve the most complex problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so you can receive timely assistance for serious network problems that are lowering worker productivity but are not within the experience of your local network service resources. Progent's Cisco-qualified CCIE support experts can tie into your computer system using state-of-the-art on-line support tools to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote PC desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security services to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate rapidly following a damaging breach. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies frequently request. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Anchorage Alaska Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are intended for smaller organizations who don't have the money or time to assemble and manage an internal Call Center but who need quick communication with a reliable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or improving your established one, selecting or customizing Help Desk Call Center software products to address the unique requirements of your business, or adding temporary online personnel to supplement your existing Call Center team to handle high-demand events like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Anchorage Alaska immediate communication with a dependable network service resource with substantial experience providing phone help and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of company success, and Progent's aim is to solve and not simply annotate IT problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and MS Excel. To find out more concerning Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the artistic aspect of Apple Mac environments by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Anchorage Alaska remote network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing looming trouble spots before they grow into network outages, system monitoring can ward off disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a mix of OS platforms.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State