For small and midsize businesses located in Anchorage Alaska, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's remote support services represent excellent leverage because they have the practical background and the advanced tools to solve the majority of network issues quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves even more with incidental costs by reducing or avoiding network outages and related losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you receive. In contrast to many online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where fast repairs somehow end up as substantial tabs. Progent's skill at solving technical issues quickly results in your company conserving cash.
Progent's Remote Support Technologies
Over the years, Progent has refined a collection of optimized technologies and proven methodologies which promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize company information networks. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your company's computer system without violating network security.
Progent's sophisticated service database system maintains extensive documentation describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance provided to each Progent client by every Progent consultant. This database of problems and solutions is organized as a readily searchable internal knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Anchorage Alaska or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online technical service experts have credentials in an extensive set of products and technologies. This wide range of capability permits Progent's engineers to address almost any crisis that may crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to clients in Anchorage include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of computer technology such as system architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn problems encountered in network infrastructure planning, deployment, administration, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value because their deep expertise enables them to resolve the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive timely support for serious network problems that are crippling business productivity but are not within the experience of your ordinary network service providers. Progent's Cisco CCIE engineers can tie into your network via advanced on-line support tools to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-premier remote service professionals can provide network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote desktop support services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and ISSAP security consultants can provide a variety of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your business to recover quickly after a serious breach. Security services offered by Progent include: in depth network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for contract projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Anchorage Alaska Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk service options for small companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for small companies who don't have the budget to build and maintain an internal Help Desk but who want quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center software to meet the unique needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk resources to handle demanding scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Anchorage Alaska fast access to an effective technical support resource with years of experience providing phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's goal is to fix rather than simply record technical problems.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote professional consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft applications including CRM, MS Project, Office Word, and Excel. To read more information on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the creative aspect of Apple Mac systems by providing remote consulting support and education in imaging, sound, and motion video. Progent's consultants can provide help in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Anchorage Alaska remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they expand into downtime, proactive monitoring can avoid stressful and expensive service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate multiple operating systems.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State