For small companies located in Anchorage or anywhere in Alaska, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer exceptional value because they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. This lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast repairs somehow turn into large invoices. Progent's penchant for disposing of technical issues quickly results in your business conserving money.
Progent's Remote Support Technologies
Over the years, Progent has developed a collection of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote technical support and troubleshooting for small company IT systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to interface to your environment remotely without breaching corporate security.
Progent's advanced service database application includes comprehensive records for all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance delivered to each customer by every consultant. This database of trouble tickets and repairs is organized as a conveniently exploitable support knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available other massive technical support databases and permit quick access to vendors' in-house product engineers so Progent's online consulting experts can arrive at the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Anchorage or anywhere in Alaska or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote technical service engineers offer credentials in an extensive array of products and technologies. This breadth of capability allows Progent's engineers to resolve virtually any problem that may crop up in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-operating system networks, Progent also offers the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based technical services provided by Progent to customers in Anchorage and throughout the state of Alaska include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of information technology such as system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most difficult problems associated with network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise allows them to resolve even the most complex problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting organizations make CCIEs available to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive timely support for severe network infrastructure problems that are hurting worker productivity but are not within the experience of your regular IT support personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system using the latest remote support tools in order to perform fast, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and configuration,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of online desktop services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM and CISSP security engineers can provide a range of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recover quickly after a serious breach. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; installing firewalls; building secure architectures for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Anchorage Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk support alternatives for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who want fast response from a reliable Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center application software to meet the particular requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources during unusually busy situations such as software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of veteran information technology consultants offers your clients in Anchorage or anywhere in the state of Alaska immediate assistance from an efficient technical support group with years of experience offering telephone-based help and online troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a crucial contributor to business success, and Progent's goal is to fix instead of simply document IT problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can support the artistic elements of Apple Mac computing by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Anchorage, or anywhere in the state of Alaska, online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By uncovering possible trouble spots before they expand into network outages, automated monitoring can ward off stressful and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a variety of platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.