For small and midsize companies located in Anchorage or anywhere in Alaska, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical online support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor solutions somehow turn into major bills. Progent's skill at dealing with technical issues efficiently translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has developed an array of customized tools and field-tested processes that ensure the highest level of efficiency for remote technical support and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to connect to your company's network remotely without compromising network security.
Progent's sophisticated customer support database application maintains extensive histories describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance rendered to each Progent client by any Progent engineer. This database of problems and fixes is structured as a readily exploitable support database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to other massive support databases and permit priority access to vendors' in-house product engineers so Progent's remote consulting specialists can find the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Anchorage or anywhere in Alaska or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote technical service professionals possess certified skills in an extensive array of products and technologies. This broad range of capability permits Progent's engineers to address practically any crisis likely to take place in a small company information system. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services provided by Progent to small businesses in Anchorage and throughout the state of Alaska include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for resolving anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can deal with the most difficult challenges surrounding network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent value because their depth of expertise permits them to solve even the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few service firms make CCIEs available to assist small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so you can receive timely support for complex network infrastructure issues that are lowering worker efficiency but are beyond the scope of your ordinary network maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your environment via advanced remote support tools in order to provide fast, secure, and economical analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Windows Experts
Progent's Microsoft-certified online service experts can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Qualified Network Security Professionals
Progent's qualified CISSP and ISSAP network security consultants can provide a variety of security solutions to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recuperate rapidly after a damaging penetration. Security consulting services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile access; guarding your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Anchorage Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller companies who lack the resources to create an in-house Help Desk Call Center but who require quick communication with an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent addition to your established Call Center staff. Progent's Virtual Help Desk can operate as an escalation resource to handle the most difficult network issues, or be ready in hectic instances when your ordinary resources are overwhelmed.
Progent's Call Center consulting support can guide you in building an effective new Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your company, or providing temporary online staff to work with your existing Help Desk resources to handle high-demand scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced network experts gives your clients in Anchorage or anywhere in the state of Alaska instant assistance from an efficient support resource with extensive background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a major contributor to company productivity, and Progent's policy is to fix instead of just document network problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Excel. To read additional information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can nurture the creative facets of Apple Mac computing by offering remote help services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio or video or building an audio/video post production facility.
Online Network Monitoring Support
Progent can provide businesses in Anchorage, or anywhere in the state of Alaska, remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your computer maintenance is proactive and automated. By detecting possible issues before they evolve into downtime, automated monitoring can head off inconvenient and costly information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.