For small and midsize companies in Anchorage or anywhere in the state of Alaska, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls require a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent bills per minute for phone consulting, so you are billed only for the support that you receive. Unlike many online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at solving technical issues quickly translates into your business conserving cash.
Progent's Online Support Tools
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that promote the highest degree of effectiveness for remote technical support and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's remote service group to communicate with your environment without compromising network security.
Progent's advanced customer support reporting system keeps comprehensive documentation describing all service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help provided to each Progent client by every Progent consultant. This history of anomalies and resolutions is organized as a readily accessible proprietary database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting experts can find the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Anchorage or anywhere in Alaska or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online network support professionals possess credentials in a comprehensive set of technologies. This broad range of technical skills enables Progent's engineers to handle practically any emergency that may occur in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform networks, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to clients in Anchorage and anywhere in the state of Alaska include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and migration from older applications to the latest Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with even the most intractable problems occurring in network infrastructure planning, installation, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most complex problems rapidly. In common cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive urgent support for serious network issues that are crippling business efficiency but are beyond the scope of your local IT maintenance personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of the latest remote support technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote service experts can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of online PC desktop services such as Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your Anchorage Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for smaller companies who lack the resources to build and maintain an internal Call Center but who need quick communication with an effective Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a seamless addition to your established Helpdesk organization. Progent's Virtual Call Center can act as an escalation alternative for the most difficult technical issues, or be ready in those instances when your other support engineers are too busy.
Progent's Call Center consulting support can support you in building an effective new Help Desk or enhancing your established one, identifying or customizing Call Center software products to meet the unique requirements of your corporation, or adding occasional online personnel to supplement your in-house Help Desk resources to deal with demanding situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your clients in Anchorage or anywhere in the state of Alaska immediate contact with a reliable network service resource with years of experience providing phone consulting and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a major driver of business efficiency, and Progent's goal is to resolve and not merely document IT problems.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online professional consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Office Excel. To find out additional information on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can promote the artistic facets of Macintosh computing by providing remote help support and education in graphics, audio, and video. Progent's support professionals offer help in a variety of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Anchorage, or anywhere in the state of Alaska, online network monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they result in full-scale emergencies, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a combination of OS platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.