For small companies in Anchorage or anywhere in Alaska, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they have the real-world experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike many online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where fast fixes manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly results in your business spending less money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies that permit the highest degree of efficiency for online technical support and troubleshooting for small business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's system remotely without breaching system security.
Progent's sophisticated service database system includes detailed histories describing all support that Progent's customers have received. Progent's team consultants have access to the specifics of assistance provided to every client by every Progent engineer. This history of issues and responses is stored as an easily accessible internal database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service experts can arrive at optimal resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Anchorage or anywhere in Alaska or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical service engineers possess certified skills in an extensive array of technologies. This broad range of capability enables Progent's engineers to manage virtually any emergency that may crop up in a small business information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.
To support companies with multi-operating system networks, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical services provided by Progent to small businesses in Anchorage and anywhere in the state of Alaska include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology including system infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to deal with the most stubborn challenges encountered in network infrastructure design, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent value since their broad expertise enables them to resolve the most difficult problems rapidly. In many cases, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive timely help for serious network issues that are crippling worker efficiency but are beyond the comfort zone of your ordinary network service resources. Progent's Cisco CCIE consultants can connect to your network by means of state-of-the-art remote support technology in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of remote desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's certified CISM and CISSP security engineers offer a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to recuperate rapidly after a damaging penetration. Security support services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile communication; securing your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Anchorage Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for small businesses who don't have the resources to build and maintain an internal Help Desk but who require quick response from a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the most difficult network issues, or be ready in hectic situations when your ordinary support engineers are too busy.
Progent's Call Center consulting support can guide you in creating an efficient new Call Center or improving your existing one, identifying or customizing Help Desk software products to address the unique demands of your company, or adding occasional online staff to work with your in-house Help Desk team to handle high-demand events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of experienced network experts provides your clients in Anchorage or anywhere in the state of Alaska immediate contact with a large network service resource with substantial background delivering telephone-based consulting and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a crucial driver of company success, and Progent's aim is to fix and not just report network issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To find out additional information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can nurture the artistic components of Apple Mac environments by offering remote consulting services and education in imaging, sound, and motion video. Progent's consultants offer help in a range of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your network support is proactive rather than reactive. By uncovering potential issues before they cause crashes, system monitoring can minimize inconvenient and expensive service failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a combination of platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.