Immediate Online Technical Support for Anchorage IT Networks
Immediate Phone Help for Anchorage NetworksFor organizations located in Anchorage or anywhere in Alaska, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online support engineers provide excellent leverage because they possess the real-world background and have access to the advanced technology required to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because service calls require fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical online support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick fixes manage to end up as large tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the highest level of efficiency for online engineering help and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to link to your company's environment without compromising corporate security.

Progent's advanced customer support reporting application stores detailed records describing all support that Progent's clients have received. Progent's team consultants have the benefit of the history of services rendered to each client by any Progent engineer. This history of problems and fixes is organized as a readily accessible support knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions promptly.

Online support services offered by Progent to customers in Anchorage and throughout the state of Alaska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran network experts provides your clients in Anchorage or anywhere in the state of Alaska quick contact with an efficient support resource with extensive experience delivering telephone-based consulting and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key driver of company efficiency, and Progent's goal is to solve instead of just document network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides online and in-depth engineering expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your network support is proactive rather than reactive. By uncovering looming problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by multiple platforms.
How Your Anchorage Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Anchorage or anywhere in the state of Alaska, Progent's online network support specialists can provide professional and affordable system help whenever your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Anchorage company deals with a local independent consultant or employs a full time organization that know how to handle typical computer issues, Progent’s Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Anchorage
Progent's online IT consulting services enable your Anchorage company to realize the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Anchorage or anywhere in Alaska, nearby computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of technical problems. However, IT crises sometimes occur when local support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support experts give you a convenient, fast, and economical way to augment your regular resources and to transfer useful information to improve your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices often depend on individual freelance consultants. Although freelance consultants have smaller internal costs than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of backup personnel may require your business to go without help during an IT crisis. As your business grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to make sure your network remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often begin with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the business. These badly built environments require proper assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the stable foundation to meet current business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complex maze of technology alternatives available for promoting business success and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.