Fast and Affordable Remote Support for Anchorage Alaska IT Networks
Immediate Phone Help for Anchorage SystemsFor businesses located in Anchorage Alaska, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional value because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system issues rapidly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more with indirect costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where fast repairs somehow turn into major invoices. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-tested processes which permit the maximum degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to communicate with your company's computer system without violating system security.

Progent's sophisticated customer support database application stores detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance provided to every customer by any engineer. This archive of issues and solutions is stored as a readily searchable proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft make available other vast technical support databases and allow quick response from vendors' in-house product engineers so Progent's online service specialists can arrive at the most efficient resolutions quickly.

Remote support provided by Progent to businesses in Anchorage Alaska include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid restoration of important files, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, malicious employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and reliability of your IT network, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. For more information about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting tools created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network professionals provides your computer users in Anchorage Alaska immediate assistance from a dependable network service group with years of experience delivering phone help and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a major contributor to business productivity, and Progent's policy is to solve and not simply record IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based professional consulting support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Anchorage Alaska remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By exposing potential issues before they grow into network outages, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments based on a mix of OS platforms.
How Your Anchorage Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Anchorage Alaska, Progent's online network support engineers can provide effective and affordable system support the instant your organization has to have it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Anchorage business deals with a local freelance support technician or maintains an in-house organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Anchorage Alaska
Progent's online network troubleshooting services enable your Anchorage business to enjoy the benefits of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will derive added business value by becoming more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most companies in Anchorage Alaska, local network service providers, whether made up of freelance consultants or a full-time IT staff, can handle the majority of network issues. On the other hand, IT crises can strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online support specialists give you an easy, quick, and budget-friendly solution to augment your regular help and to transfer valuable knowledge to increase your ability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses often rely on individual freelance consultants. Although independent consultants have less internal costs than larger consulting firms and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may force your company to go without help during an emergency. As your business grows, system unavailability and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve support expertise to insure your network remains up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations often start with an information system created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly designed environments require proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a network infrastructure that can offer the solid foundation to meet vital business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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