Immediate Remote Support for Anchorage Networks
For businesses in Anchorage or anywhere in the state of Alaska, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional leverage because they have the practical background and have access to the advanced technology needed to resolve most network problems rapidly. This reduces direct costs because service calls require fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions somehow end up as large bills. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized tools and field-proven processes which permit the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to communicate with your company's network remotely without compromising corporate security.
Progent's sophisticated service database system keeps comprehensive records for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support rendered to each Progent customer by every consultant. This database of anomalies and solutions is organized as an easily retrievable proprietary knowledge base that permits Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.
Remote technical services offered by Progent to customers in Anchorage and anywhere in the state of Alaska include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals offer network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network professionals, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn issues encountered in network design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network administration tools and developing alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to find solutions for problems quickly. In common instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network using the latest remote support technology in order to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of infrastructure appliances. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recuperate quickly after a damaging penetration. Security support services offered by Progent cover thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a wide spectrum of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Anchorage Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or revamping your established one, evaluating or enhancing Call Center application software to handle the particular requirements of your corporation, or providing temporary online staff to work with your in-house Help Desk team to deal with unusually busy situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of experienced network experts gives your workers in Anchorage or anywhere in the state of Alaska instant access to a dependable network service group with years of background offering telephone-based consulting and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a crucial contributor to business success, and Progent's intent is to fix instead of simply annotate technical issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a mix of platforms.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Anchorage or anywhere in the state of Alaska, Progent's online computer support specialists are ready to provide expert and cost-effective system support the moment your business requires it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Anchorage organization deals with a local independent consultant or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to address sudden system emergencies or particularly complex integration problems.
Features of Progent's Remote Network Support for Anchorage
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer offices in Anchorage or anywhere in the state of Alaska the greatest leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Anchorage and is also ideal for networks in geographic areas of Alaska that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for online help and imposes no periodic subscription fee for services provided during regular business hours. This saves you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support services include system integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support in specific application areas. Support offered by the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Application Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive information technology solutions that meet the special requirements of your company.
- Sophisticated Online Connectivity Software
Secure online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce quick fixes to issues that could otherwise require a costly personal service call. Effective online access tools and expert engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained offices whose clients need immediate access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.