Fast Online Support for Anchorage Alaska Information Networks
For organizations located in Anchorage Alaska, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve the majority of network issues quickly. This reduces direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where quick fixes manage to end up as major invoices. Progent's penchant for disposing of problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and field-tested processes that allow the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's environment remotely without violating corporate security.
Progent's sophisticated customer support database system maintains thorough documentation of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each customer by every consultant. This archive of problems and repairs is structured as a quickly exploitable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with optimal solutions promptly.
Online services offered by Progent to clients in Anchorage Alaska include:
Certified Windows Support
Progent's Microsoft-certified online support professionals offer network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to help you company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a person's networking skills at the expert level. Cisco CCIEs can handle the most stubborn problems associated with network planning, installation, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs are an exceptional value since their deep experience allows them to resolve problems quickly. In many instances, less seasoned engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your network via sophisticated remote troubleshooting tools to provide quick, safe, and affordable analysis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity products. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or help your company to clean up quickly after a damaging breach. Security services offered by Progent cover comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of computer technologies including system architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and fast recovery of critical files, applications, images, and virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Anchorage Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk team of veteran network consultants gives your clients in Anchorage Alaska fast assistance from a large technical support resource with substantial background offering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial driver of business productivity, and Progent's goal is to solve instead of simply annotate IT issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote advanced consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Anchorage Alaska online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they expand into network outages, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Anchorage Alaska, Progent's online computer support specialists can deliver expert and affordable system help the moment your business has to have it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Anchorage organization works with a local independent support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or particularly tough integration problems.
Details of Progent's Remote Network Services for Anchorage Alaska
Progent's online help, remote repair, network security expertise, and network administration services give offices in Anchorage Alaska unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Anchorage Alaska and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers online help on a per-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for online service and asks for no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide access to authorized specialists with experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services consist of system integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting expertise for specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that address the special needs of your company.
- State of the Art Remote Connectivity Tools
Secure online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive personal service call. Effective online access tools and expert engineers combine to enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Leading VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose workers need immediate access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.