Fast Online Support for Anchorage Alaska Information Networks
Immediate Remote Technical Support for Anchorage NetworksFor organizations located in Anchorage Alaska, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve the majority of network issues quickly. This reduces direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where quick fixes manage to end up as major invoices. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and field-tested processes that allow the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's environment remotely without violating corporate security.

Progent's sophisticated customer support database system maintains thorough documentation of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each customer by every consultant. This archive of problems and repairs is structured as a quickly exploitable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with optimal solutions promptly.

Online services offered by Progent to clients in Anchorage Alaska include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and fast recovery of critical files, applications, images, and virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of veteran network consultants gives your clients in Anchorage Alaska fast assistance from a large technical support resource with substantial background offering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial driver of business productivity, and Progent's goal is to solve instead of simply annotate IT issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers remote advanced consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Anchorage Alaska online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they expand into network outages, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of operating systems.
How Your Anchorage Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Anchorage Alaska, Progent's online computer support specialists can deliver expert and affordable system help the moment your business has to have it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost time associated with in-person service visits.

Even if your Anchorage organization works with a local independent support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or particularly tough integration problems.

Details of Progent's Remote Network Services for Anchorage Alaska
Progent's online help, remote repair, network security expertise, and network administration services give offices in Anchorage Alaska unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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