Immediate Remote Technical Support for Anchorage Networks
Immediate Phone Help for Anchorage SystemsFor companies in Anchorage or anywhere in the state of Alaska, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated tools needed to solve the majority of network problems rapidly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where fast fixes somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies which promote the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to link to your company's computer system without violating system security.

Progent's sophisticated customer support database system maintains thorough records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each Progent client by every consultant. This database of problems and repairs is structured as an easily accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting experts are able to find optimal solutions quickly.

Online support offered by Progent to businesses in Anchorage and anywhere in the state of Alaska include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight series of outsourced network management services covers all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the resources to assemble and manage an in-house Call Center but who need quick communication with a reliable Help Desk with professional telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center application software to handle the particular requirements of your company, or adding temporary phone support personnel to supplement your internal Help Desk Call Center group during high-demand scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk team of experienced network professionals offers your workers in Anchorage or anywhere in the state of Alaska rapid contact with a large support resource with extensive background providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a crucial driver of business productivity, and Progent's aim is to resolve rather than just record network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote and in-depth engineering support and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network support is proactive rather than reactive. By exposing potential issues before they result in network outages, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of operating systems.
How Your Anchorage Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Anchorage or throughout the state of Alaska, Progent's online network support specialists can provide expert and affordable IT support the instant your organization requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Anchorage business works with a regular freelance consultant or maintains a full time IT staff that can deal with ordinary network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Anchorage
Progent's remote network troubleshooting services allow your Anchorage company to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most organizations in Anchorage or anywhere in Alaska, local network support providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of technical problems. On the other hand, serious problems sometimes occur when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support professionals offer a convenient, quick, and budget-friendly solution to augment your local resources and to transfer valuable information to improve your ability to resolve future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your business to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a network grows, reliability and scalability issues can impede the success of the business. These badly built environments require proper assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated array of product alternatives available for accelerating business growth and improving productivity. Businesses hardly need a network engineer who is trying to resell a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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