Remote Computer Support Services for

Immediate Remote Technical Support for Anchorage Networks
For companies in Anchorage or anywhere in the state of Alaska, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated tools needed to solve the majority of network problems rapidly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where fast fixes somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies which promote the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to link to your company's computer system without violating system security.

Progent's sophisticated customer support database system maintains thorough records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each Progent client by every consultant. This database of problems and repairs is structured as an easily accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting experts are able to find optimal solutions quickly.

Online support offered by Progent to businesses in Anchorage and anywhere in the state of Alaska include:

• Certified Microsoft Windows Support
  Progent's Microsoft-certified online service experts offer computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of technology support such as Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Project Server Online training, Microsoft Access Application Development, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs can handle even the most stubborn issues encountered in network infrastructure design, installation, management, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional value since their depth of experience permits them to fix problems quickly. In many cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of the latest remote troubleshooting tools to perform efficient, safe, and affordable analysis and remediation.

  Progent's CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity devices. Cisco networking consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs consulting expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.

• CISSP and ISSAP Qualified System Security Specialists
  Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up rapidly after a damaging breach. Security support services offered by Progent cover comprehensive data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR system based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad range of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.

  Major Linux variants for which Progent offers expert support include:
  — RedHat
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight series of outsourced network management services covers all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's project-based remote consulting services include:

• Call Center Support
  Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the resources to assemble and manage an in-house Call Center but who need quick communication with a reliable Help Desk with professional telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

  Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center application software to handle the particular requirements of your company, or adding temporary phone support personnel to supplement your internal Help Desk Call Center group during high-demand scenarios such as software transitions, mass updates, or installing brand new business software.

  Progent's Help Desk team of experienced network professionals offers your workers in Anchorage or anywhere in the state of Alaska rapid contact with a large support resource with extensive background providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a crucial driver of business productivity, and Progent's aim is to resolve rather than just record network issues.

• Business Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Consulting staff can supply remote and in-depth engineering support and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent offers organizations in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network support is proactive rather than reactive. By exposing potential issues before they result in network outages, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of operating systems.

Even if your Anchorage business works with a regular freelance consultant or maintains a full time IT staff that can deal with ordinary network problems, Progent’s Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Anchorage
Progent's remote network troubleshooting services allow your Anchorage company to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by being increasingly available, efficient, and secure. Benefits to your business include:

• Seamless remote extension of your local support resources
  With most organizations in Anchorage or anywhere in Alaska, local network support providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of technical problems. On the other hand, serious problems sometimes occur when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support professionals offer a convenient, quick, and budget-friendly solution to augment your local resources and to transfer valuable information to improve your ability to resolve future issues locally.

• Reduced Dependence on Freelance Service Providers
  For network support, smaller businesses commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your business to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system is always available.

• Build a Scalable Basis for Smooth Growth
  Companies typically begin with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a network grows, reliability and scalability issues can impede the success of the business. These badly built environments require proper assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet current business demands and facilitate downstream growth.

• Interact with Problem Solvers Instead of Product Resellers
  Smaller offices need advice and technical education to negotiate an ever more complicated array of product alternatives available for accelerating business growth and improving productivity. Businesses hardly need a network engineer who is trying to resell a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Entire Family of Server Platforms
  Progent offers in-depth expertise for Microsoft’s leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

• Value Pricing
  Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be tempted to permit minor problems to fester.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.

• Automated Network Monitoring with MS Operations Manager
  Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.