Fast Online Help for Anchorage Alaska Computer Systems
Urgent Phone Technical Support for Anchorage SystemsFor organizations in Anchorage Alaska, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-proven methodologies that allow the highest level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your company's system without breaching corporate security.

Progent's sophisticated service reporting application maintains extensive documentation for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help delivered to each Progent client by every Progent consultant. This archive of issues and responses is stored as a quickly accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.

Online support services available from Progent to customers in Anchorage Alaska include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent’s Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center team of veteran network experts gives your computer users in Anchorage Alaska immediate assistance from an efficient technical support group with years of experience offering telephone-based consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a crucial driver of business performance, and Progent's target is to solve rather than merely report network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply online advanced consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Anchorage Alaska online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive and automated. By anticipating possible problems before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of operating systems.
How Your Anchorage Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Anchorage Alaska, Progent's online network support specialists are ready to deliver effective and cost-effective IT support the moment your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Anchorage company relies on a regular freelance support technician or employs a full time IT staff that can handle ordinary computer issues, Progent’s Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to handle unexpected system crises or especially complex integration problems.

Features of Progent's Online Network Support for Anchorage Alaska
Progent's phone help, remote repair, network security consulting, and network management services offer businesses in Anchorage Alaska the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of network service, executing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Progent offers enterprise clients the services of a certified NetApp consultant to deliver online or onsite expertise for NetApp's entire family of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN storage environments efficiently based on best practices.

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    Microsoft SQL Server 2016 introduces major enhancements in speed, capacity, security and compliance, availability, BOYD integration, plus built-in analytics and reporting. Innovations include PolyBase for handling relational and non-relational files in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist organizations of any size to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM and GP, Skype for Business, and SCOM.

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    Progent's CCIE-certified network infrastructure consultants have extensive experience assisting ISPs to architect, implement, administer, optimize, and debug high-availability, scalable network environments suitable for shared public networks.

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    Progent's Exchange Hosting Services offer an enterprise-class data center that features backed-up electrical and environmental control systems, 24x7 staffed security and operations center, and fault-tolerant connections to Internet backbone service providers. Hosted Exchange servers are configured as virtual servers for service continuity, smooth scalability, and fast restoration. Progent's services include complete incorporation with your network, connectivity with mobile computing products, automated monitoring of efficiency and security, spam filtering, security update and service pack control, Help Desk services, per-day data backup, and full messaging administration support.

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    Our Experts Group provides support in important technologies that include Apple OS networking and programs; Expertise for Linux-powered, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or CRM expertise; Mission-critical and vertical program support; CIO, business analyst, and project management outsourcing; Special applications design and deployment; Web, electronic business, Electronic Data Interchange, and customer portal development and integration; DBM management and performance help; Business intelligence consulting; and Telecom architecture consulting.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and troubleshooting SCOM environments and offer organizations of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate critical problems detected by System Center 2012 Operations Manager.

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    To deliver economical network services for small companies, Progent has developed full-service computer outsourcing packages that give small businesses quick access to technical expertise without requiring you to hire, educate, and manage an expensive full-time computer support staff. Progent’s IT outsourcing services give you an affordable way for creating a protected and robust system for your important Microsoft Windows business productivity suites including Office XP and Microsoft Office 2003.

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    Progent offers affordable online and onsite support to assist businesses to move any portion of their core IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and allow access to Google's cutting edge machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies.

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    Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the key 32-bit applications which you want to retain plus the latest 64-bit editions of applications you plan to run.

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    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of network service, executing a wide variety of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of individual best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a consultant with proven methods for applying computer knowledge to fix actual IT problems quickly.

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    If your business computer system combines Linux technology platforms with MS Windows, Progent can show you how to integrate your IT resources into a unified network that permits all your operating systems to coexist for simple management, seamless information exchange, high reliability, superior throughput, and tight protection. Progent's UNIX/Linux and MS Windows integration assistance services include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical help and repair, in-person technical support, and Help Desk support.

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    Progent offers two ultra-affordable service bundles designed to enable small businesses to receive a professional network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security engineer runs an extensive examination of your network from beyond your firewall to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Scan, an engineer runs a system scan from a secure computer within your company firewall to determine vulnerabilities to inside attacks. Both security inventory packages are configured and run from a protected remote site.

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    Cisco's network security and remote connection technology for small businesses offer a complete range of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and VPN appliances. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who can help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit best with your business goals.

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    If your business has a UNIX, Linux, or Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can help your entire enterprise in a wide range of security areas including security administration practices, security architecture and strategies, connection control systems and techniques, applications development security, business processes security, physical security, communications, infrastructure and Internet security, and workplace recovery planning. CISA and CISM define the fundamental skills and international standards of knowledge that network security professionals are required to master. These accreditations offer executive management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have the background and knowledge to deliver world-class security management and engineering services.

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    Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.

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    Progent provides the help of Microsoft and Cisco-Premier network consulting experts to show customers economical alternatives to help businesses maximize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to large enterprises, Progent's expert consultants can show you how to improve your network's e-mail infrastructure, security, availability, throughput, and network management.

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    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small companies who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.

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    Progent's Microsoft and Cisco-certified network experts can assist your organization to determine the benefits of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and carry out an efficient upgrade to Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 Server that will provide fast return on investment by improving your workers' efficiency, cutting the expense of equipment and support, simplifying administration, and integrating your vital communications platforms.

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    Progent’s IT outsourcing packages offer budget-friendly computer consulting for small companies. Whether it involves designing system architecture, creating an internal Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can reduce expenses and eliminate uncertainties, allowing IT service expenses to increase in a more moderate and manageable manner than is possible by assembling a bulky, knowledgeable in-house IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available network architecture for your critical business software based on Microsoft Windows such as Office XP, Office 2003, and Office 2000.

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    In addition to offering access to Microsoft Dynamics GP specialists, Progent can provide experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, upgrade support, and one-on-one or group online training tailored to address your specific needs. Progent's experts also can help you build and maintain a secure, reliable server and communications foundation to support your ERP, MRP and accounting solutions.

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    Progent offers small and mid-size organizations professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and VPN security companies such as WatchGuard, Juniper, and SonicWall. Progent can show you how to design a detailed security plan and choose appropriate products from multiple vendors to achieve your security goals while sticking within your budget limits.

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    MS Office Communications Server provides Instant Messaging and Real Presence as part of an extensible, enterprise-grade solution featuring enhanced security, seamless compatibility with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. The product allows cost savings and elevated business efficiencies, increased individual output, and better intellectual property security. MS Communications Server has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer remote and onsite support and troubleshooting help for your Office Communications Server 2007 deployment and can help you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to design and carry out a smooth upgrade that will add significant strategic value to your information network

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