Fast Online Help for Anchorage Alaska Computer Systems
For organizations in Anchorage Alaska, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-proven methodologies that allow the highest level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your company's system without breaching corporate security.
Progent's sophisticated service reporting application maintains extensive documentation for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help delivered to each Progent client by every Progent consultant. This archive of issues and responses is stored as a quickly accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.
Online support services available from Progent to customers in Anchorage Alaska include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop services to assist your business to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs can handle even the most difficult problems occurring in network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to find solutions for problems quickly. In common instances, less seasoned engineers can wrestle for hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of advanced remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity devices. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Aironet APs deployment services, Cisco WiFi controllers support Services, Cisco VPN and Security engineering help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to clean up rapidly following a serious penetration. Security solutions offered by Progent include: thorough information security and compliance audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Anchorage Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center team of veteran network experts gives your computer users in Anchorage Alaska immediate assistance from an efficient technical support group with years of experience offering telephone-based consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a crucial driver of business performance, and Progent's target is to solve rather than merely report network issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group can supply online advanced consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Anchorage Alaska online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive and automated. By anticipating possible problems before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Anchorage Alaska, Progent's online network support specialists are ready to deliver effective and cost-effective IT support the moment your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with in-person support calls.
Even if your Anchorage company relies on a regular freelance support technician or employs a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to handle unexpected system crises or especially complex integration problems.
Features of Progent's Online Network Support for Anchorage Alaska
Progent's phone help, remote repair, network security consulting, and network management services offer businesses in Anchorage Alaska the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Anchorage Alaska and is also ideal for networks in geographic areas that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for phone help and imposes no monthly retainer for support services delivered during normal business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from on-staff professionals with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services include technology integration, Microsoft Exchange Server expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL Management Support and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the unique requirements of your company.
- Sophisticated Remote Access Software
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that could otherwise require an expensive onsite visit. Cutting-edge remote connectivity tools and expert engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum Network Availability
For offices with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained organizations whose clients need immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of network service, executing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.