Fast Online Troubleshooting for Anchorage Alaska Information Networks
Fast Remote Help for Anchorage SystemsFor businesses located in Anchorage Alaska, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces direct expenses because service calls use up minimal billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes manage to end up as substantial bills. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which promote the highest degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to communicate with your company's environment without breaching network security.

Progent's advanced technical support reporting system keeps extensive records of all service that Progent's customers have received. Progent's team engineers have access to the specifics of all help provided to every customer by any engineer. This history of problems and resolutions is structured as a readily accessible internal database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online service specialists can come up with the best solutions in the least time.

Remote support available from Progent to customers in Anchorage Alaska include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk or enhancing your existing organization, identifying or customizing Call Center software to address the particular requirements of your business, or providing occasional online personnel to reinforce your in-house Help Desk resources during high-demand scenarios like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology professionals offers your clients in Anchorage Alaska quick communication with an effective support resource with substantial background providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's target is to fix instead of merely report IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers remote advanced consulting support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Anchorage Alaska remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By uncovering looming issues before they grow into network outages, remote monitoring can minimize stressful and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on multiple operating systems.
How Your Anchorage Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Anchorage Alaska, Progent's online computer support specialists can provide professional and cost-effective system support the instant your organization requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Anchorage organization deals with a local independent support technician or maintains a full time organization that can handle day-to-day network problems, Progent’s Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to handle unexpected network crises or particularly tough integration projects.

Details of Progent's Online Network Services for Anchorage Alaska
Progent's phone support, remote repair, system security consulting, and network administration services offer businesses in Anchorage Alaska the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your organization world class IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Network monitoring typically entails observing a system's resource usage in order to uncover throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows coexist. Progent's network integration engineers can show you how to use both these programs to optimize and repair your network. Progent's UNIX support services provide small companies and programmers assistance with administering and supporting UNIX/Linux and Solaris networks that work with Windows-based products.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates over 25 years of experience helping manufacturing, distribution and service companies to simplify complex supply chains and streamline key processes to get products to market quickly and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that spans from as-needed advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, technical support, data conversion, Amazon AWS integration, training, and database administration.

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    Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, operates as the core of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with unified messaging apps such as Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable online and onsite expertise to help businesses of all sizes to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent can assist with any facet of Unified CM support and troubleshooting in areas such as integrating VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server.

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    By using virtual servers, businesses are able to run multiple virtual servers on a single actual server. Virtualization technology enables IT organizations to gain all the benefits of server segmentation, but without the expense associated with purchasing additional server equipment. Virtual servers are also the enabling technology behind private clouds, which offer major benefits including reducing the costs of capital equipment, facilities, and administration while enhancing data security, system reliability, and recoverability. Other useful server management technologies include server monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management specialists can help you with all areas of server consolidation and administration to enable your company to cut costs and save time.

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    • Anti-Virus Setup and Support
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    E-Mail Guard represents a complete solution for blocking spam and viruses. E-Mail Guard addresses the security and administration of company email by providing continually updated spam and virus blocking, policy administration, content testing, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and reporting utilities as well as outgoing email filtering to let you fix your e-mail system and define and enforce corporate security policy.

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    System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and maximum availability for critical applications by offering centralized, cross-platform tracking of physical and virtual resources deployed across on-premises datacenters and private and public clouds. Progent's consulting group offers advanced remote and onsite expertise to assist organizations of any size to design, integrate, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent can help your company to migrate to SCOM 2016 from earlier releases of Operations Manager or from other monitoring products, or combine a variety of monitoring tools into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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    Microsoft has made a strong effort to enable seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is carried out on schedule and on budget.

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