Fast Remote Troubleshooting for Anchorage Alaska Computer Networks
Urgent Phone Technical Support for Anchorage SystemsFor businesses located in Anchorage Alaska, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they have the practical background and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially valuable for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical remote service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid scenarios where speedy. minor fixes somehow end up as large tabs. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that ensure the maximum degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to link to your company's network without compromising system security.

Progent's advanced technical support database system maintains thorough records of all support that Progent's customers have received. Progent's team consultants have the benefit of the records of services rendered to every client by every Progent engineer. This archive of problems and repairs is structured as a quickly searchable internal database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists are able to find the most efficient solutions in the least time.

Online services provided by Progent to companies in Anchorage Alaska include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and fast recovery of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology experts gives your customers in Anchorage Alaska fast contact with an efficient technical support resource with extensive experience offering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a major enabler of business efficiency, and Progent's goal is to fix and not just record technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Anchorage Alaska online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause full-scale emergencies, system monitoring can avoid stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by multiple operating systems.
How Your Anchorage Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Anchorage Alaska, Progent's phone-based computer support engineers can provide professional and economical system help the moment your company requires it. More than two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Anchorage office has a regular freelance support technician or maintains a full time organization that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Companies in Anchorage Alaska
Progent's online technical help services enable your Anchorage business to enjoy the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Anchorage Alaska, local network support resources, whether consisting of outside consultants or an internal IT staff, can resolve the majority of technical issues. On the other hand, major troubles may strike when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online service specialists offer a convenient, fast, and affordable way to augment your regular help and to pass on useful information to improve your ability to resolve future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance consultants. Although independent service people carry smaller internal costs than larger support organizations and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to go without help during an emergency. As your company expands, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your network remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies typically start with an information system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such poorly designed systems need careful assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture that can provide the solid foundation to handle critical business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is trying to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of IT service, performing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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