Fast Remote Troubleshooting for Anchorage Alaska Information Networks
For companies located in Anchorage Alaska, Progent offers remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves even more with indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick fixes somehow end up as major bills. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's online support team to connect to your environment remotely without breaching network security.
Progent's powerful customer support database application stores extensive records of the service that Progent's clients have received. Progent's staff consultants have access to the history of support delivered to each Progent client by every Progent engineer. This archive of issues and solutions is stored as a readily exploitable internal database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up additional massive technical knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Remote support services available from Progent to businesses in Anchorage Alaska include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade consulting and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most stubborn issues associated with network planning, installation, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to fix problems rapidly. In common cases, less seasoned service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your network via state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and affordable analysis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances by offering services that include:
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate quickly following a damaging penetration. Security services available from Progent cover comprehensive data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; installing firewalls; establishing safe architectures for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Microsoft 365 integration solutions with on-prem Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of information technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help analyzing anomalies within UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid recovery of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is ProgentÔŅĹs server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youÔŅĹre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Anchorage Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology consultants provides your clients in Anchorage Alaska quick communication with a dependable technical support group with years of experience delivering telephone-based support and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center recognition as a key contributor to company performance, and Progent's target is to fix rather than simply document technical problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Anchorage Alaska online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your environment so that your IT support is proactive and automated. By detecting emerging issues before they result in downtime, remote monitoring can avoid stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of operating systems.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Anchorage Alaska, Progent's phone-based computer support engineers are ready to provide professional and affordable IT support the moment your business has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to repair network problems rapidly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Anchorage business deals with a local freelance support technician or maintains a full time organization that can deal with ordinary computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the experience to handle unexpected network emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Support for Anchorage Alaska
Progent's phone help, Internet-based repair, network security expertise, and system administration services give companies in Anchorage Alaska unparalleled leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Anchorage Alaska and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online service and requires no periodic retainer for support services delivered during regular business hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting expertise for critical application areas. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Application Programming
Amazon MWS Application Development
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that match the special needs of your business.
- Advanced Remote Access Software
Protected online connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand an expensive onsite visit. Cutting-edge online connectivity tools and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose clients need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the front lines of IT support, performing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a support engineer with field-tested methods for applying computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.