Immediate Online Troubleshooting for Anchorage IT Networks
For organizations in Anchorage or anywhere in the state of Alaska, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online support engineers provide exceptional value because they possess the practical experience and have access to the sophisticated technology necessary to solve most information system problems quickly. Efficient support lowers direct costs since solutions require fewer billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where quick fixes manage to end up as big invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven processes that allow the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your computer system remotely without compromising network security.
Progent's proven service reporting application includes extensive records describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help rendered to every client by every consultant. This archive of anomalies and fixes is structured as a quickly retrievable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical support databases and permit fast access to manufacturers' internal product engineers so Progent's online service experts can determine the best solutions quickly.
Remote technical services provided by Progent to customers in Anchorage and throughout the state of Alaska include:
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers can provide network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop support services to assist you company to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most challenging issues occurring in network infrastructure planning, integration, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience allows them to find solutions for problems quickly. In common cases, less seasoned engineers can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your network via the latest remote support technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's top-selling selection of infrastructure devices by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate quickly after a serious breach. Security consulting services available from Progent include: in depth network security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to address a wide spectrum of computer technologies including system infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server economization and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight series of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Anchorage Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the money or time to create an internal Help Desk but who want quick response from an efficient Call Center with proficient telephone assistance plus the ability to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest technical problems, or be available in hectic instances when your ordinary support engineers are swamped.
Progent's Help Desk Call Center team of experienced information technology consultants provides your workers in Anchorage or anywhere in the state of Alaska immediate access to a reliable technical support group with substantial experience delivering telephone-based help and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a significant contributor to company efficiency, and Progent's policy is to fix rather than just track technical issues.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Anchorage, or anywhere in the state of Alaska, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they expand into downtime, proactive monitoring can avoid inconvenient and expensive service crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a mix of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Anchorage or anywhere in the state of Alaska, Progent's online computer support specialists are ready to deliver professional and affordable IT support the moment your business has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site support visits.
Even if your Anchorage company relies on a local freelance support technician or maintains a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or especially complex integration problems.
Advantages of Progent's Network Help for Offices in Anchorage
Progent's online IT consulting services enable your Anchorage company to realize the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by becoming more available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site support resources
With most organizations in Anchorage and throughout Alaska, local network service resources, whether represented by outside consultants or an in-house maintenance staff, can take care of the majority of network problems. However, serious problems might occur when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals provide a convenient, fast, and budget-friendly solution to augment your regular help and to convey valuable information to increase your ability to deal with future problems locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller businesses often rely on independent freelance consultants. Although freelance service people carry less internal costs than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an emergency. As your company expands, network downtime and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system remains available.
- Build a Solid Basis for Smooth Expansion
Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes can get piled on top of a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture able to offer the stable foundation to handle vital business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller businesses require guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business success and improving productivity. Businesses hardly need a network engineer who is motivated to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, refined support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of IT service, performing a wide variety of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only world-class IT help, but also a consultant with field-tested methods for applying technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every consultant to each customer. The practice of documenting and organizing support records results in more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.