Fast and Affordable Online Help for Anchorage IT Networks
For businesses located in Anchorage or anywhere in Alaska, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide excellent value because they have the practical experience and have access to the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike many online service companies, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where quick repairs somehow end up as large tabs. Progent's skill at handling problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven methodologies that allow the highest level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to interface to your system remotely without breaching network security.
Progent's powerful service reporting system maintains detailed records of the service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of all help delivered to each client by any engineer. This archive of trouble tickets and resolutions is structured as a quickly exploitable support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other vast technical support databases and permit fast access to vendors' internal support staff with the result that Progent's online service specialists can find the most efficient resolutions quickly.
Remote technical support services provided by Progent to clients in Anchorage and anywhere in the state of Alaska include:
Certified Windows Experts
Progent's Microsoft-expert online support experts offer network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist you company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates an individual's network technology knowledge at the master level. CCIEs can resolve the most stubborn challenges surrounding network infrastructure design, deployment, maintenance, compliance, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. CCIEs provide exceptional cost-effectiveness since their deep expertise permits them to fix problems rapidly. In common instances, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network by means of advanced remote support technology in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling selection of connectivity devices by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection solutions that can improve the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security support services offered by Progent include: thorough information security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a broad spectrum of information technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering services include:
How Your Anchorage Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the money or time to create an in-house Help Desk Call Center but who need fast communication with a reliable Help Desk with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent reinforcement of your existing Call Center resources. Progent's Virtual Help Desk can operate as a an escalation resource to resolve complex computer system issues, or be available in hectic situations when your other service providers are overwhelmed.
Progent's Help Desk team of seasoned information technology experts gives your clients in Anchorage or anywhere in the state of Alaska quick contact with a reliable technical support group with extensive background providing phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a solid enabler of company productivity, and Progent's target is to fix rather than merely report IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering potential problems before they grow into full-scale emergencies, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Anchorage or anywhere in the state of Alaska, Progent's online network support engineers are ready to deliver effective and economical IT help the moment your company has to have it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Anchorage office works with a regular independent consultant or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix sudden network crises or particularly complex integration problems.
Benefits of Progent's Network Help for Offices in Anchorage
Progent's remote network troubleshooting services allow your Anchorage organization to experience the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual extension of your local support resources
With most companies in Anchorage or anywhere in Alaska, local computer support resources, whether represented by independent consultants or a full-time IT staff, can resolve the majority of technical problems. On the other hand, IT crises sometimes strike when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local support technicians. In these cases, Progent's online support professionals give you a convenient, fast, and economical way to supplement your regular resources and to transfer useful information to increase your ability to deal with future problems locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller businesses commonly depend on independent freelance consultants. While freelance service people have smaller internal costs than big support organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve support experts to insure your IT system remains available.
- Build a Scalable Foundation for Smooth Expansion
Businesses typically start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. These badly designed systems require careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture that can offer the solid foundation to handle current business requirements and facilitate future growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices need advice and technical training to negotiate an ever more complex maze of product alternatives available for accelerating business growth and improving productivity. They hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended
solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to every client. The discipline of detailing and organizing service activity results in more efficient service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.