Fast Remote Help for Anchorage Alaska IT Networks
For companies in Anchorage Alaska, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to many online service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where speedy. minor solutions manage to end up as large bills. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and proven processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your company's environment without violating corporate security.
Progent's sophisticated technical support reporting system stores extensive records describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of assistance rendered to every customer by any engineer. This archive of problems and resolutions is stored as a conveniently exploitable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's online service experts are able to arrive at optimal resolutions in the least time.
Remote support services provided by Progent to companies in Anchorage Alaska include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online service experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad range of technology support services including Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to assist your company to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with the most challenging challenges associated with network infrastructure design, integration, administration, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience permits them to resolve problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your environment via sophisticated on-line support tools to perform quick, safe, and affordable diagnosis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of networking appliances by providing consulting services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your company to recuperate rapidly after a serious penetration. Security services available from Progent cover in depth information security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a broad array of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow non-disruptive backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or software bugs. Managed services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Anchorage Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting expertise can guide you in creating an effective new Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software to address the special demands of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center team to deal with high-demand situations such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned information technology experts offers your workers in Anchorage Alaska instant access to a reliable technical support group with years of background providing phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a major enabler of company efficiency, and Progent's target is to resolve instead of just document network problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Anchorage Alaska remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By spotting looming issues before they result in network outages, remote monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of operating systems.
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Anchorage Alaska, Progent's online computer support specialists can provide expert and economical system support whenever your company needs it. Over 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Anchorage business deals with a local freelance support technician or maintains an in-house organization that know how to handle typical computer issues, Progent's Microsoft certified engineers can offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to handle unexpected network emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Businesses in Anchorage Alaska
Progent's remote support services allow your Anchorage business to realize the advantages of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by being more reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your local support resources
For most businesses in Anchorage Alaska, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can resolve the majority of network issues. However, IT crises may strike when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local support people. In these cases, Progent's online service professionals provide an easy, fast, and budget-friendly solution to supplement your local help and to convey useful information to increase your capability to deal with future problems in-house.
- Less Reliance on Individual Consultants
For network support, smaller businesses often depend on individual freelance service providers. Although freelance consultants have less internal costs than big support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup service experts to make sure your network is always available.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically begin with an IT system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing productivity. They do not need a computer consultant who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed
solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the best needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a wide variety of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.