Immediate Online Support for Anchorage Alaska Computer Networks
For businesses located in Anchorage Alaska, Progent provides remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic issues.
Progent's online technical support experts offer excellent leverage because they possess the real-world experience and have access to the advanced tools required to resolve most information system problems rapidly. This reduces direct costs since solutions accumulate minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote service organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from scenarios where quick solutions manage to turn into major invoices. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which permit the highest level of efficiency for online consulting and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's online support team to connect to your company's environment without violating corporate security.
Progent's sophisticated customer support database system stores thorough documentation of the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to each customer by every engineer. This history of issues and solutions is organized as a quickly accessible internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote service specialists can find the best solutions in the least time.
Online support offered by Progent to companies in Anchorage Alaska include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals offer computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates a person's technical skills at the master level. CCIEs know how to handle even the most difficult challenges occurring in network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to solve problems rapidly. In typical cases, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your environment by means of the latest remote troubleshooting technology to provide fast, safe, and affordable diagnosis and remediation.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of networking appliances by providing consulting services that include:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to recuperate rapidly after a serious breach. Security support services offered by Progent cover comprehensive information security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide array of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Anchorage Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk staff of experienced network professionals gives your customers in Anchorage Alaska rapid communication with a dependable network service group with years of experience providing telephone-based support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a major driver of business success, and Progent's target is to solve and not simply record network issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides remote advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Anchorage Alaska remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into network outages, automated monitoring can avoid stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a combination of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Anchorage Alaska, Progent's online computer support specialists are ready to provide effective and cost-effective IT help whenever your organization requires it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Anchorage organization works with a regular freelance consultant or employs an in-house organization that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to solve unexpected network crises or especially tough integration problems.
Details of Progent's Remote Computer Support for Anchorage Alaska
Progent's phone help, Internet-based repair, network security consulting, and system management services offer offices in Anchorage Alaska the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Anchorage Alaska and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for phone support and asks for no ongoing subscription fee for support services delivered during regular working hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Application Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that address the specific requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure remote access allows Progent's support experts to see precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive onsite visit. Sophisticated remote access software and experienced technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained companies whose workers need instant access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to each client. The practice of documenting and archiving support records allows more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.