Immediate Online Troubleshooting for Anchorage Computer Networks
Immediate Remote Help for Anchorage SystemsFor organizations in Anchorage or anywhere in the state of Alaska, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve most network issues rapidly. Efficient support reduces direct costs since solutions require minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support experience is particularly important in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you pay only for the support that you receive. In contrast to many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where fast solutions somehow turn into large tabs. Progent's penchant for solving problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and field-tested processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your system remotely without breaching corporate security.

Progent's sophisticated service database application keeps comprehensive documentation of all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of services provided to every client by every Progent engineer. This database of anomalies and fixes is structured as a quickly exploitable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Online technical services provided by Progent to businesses in Anchorage and anywhere in the state of Alaska include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent’s Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Anchorage or anywhere in the state of Alaska fast communication with a dependable technical support group with extensive experience offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a crucial enabler of business efficiency, and Progent's goal is to resolve rather than just track IT problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides online and in-depth engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By spotting possible issues before they expand into crashes, remote monitoring can head off disruptive and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a mix of OS platforms.
How Your Anchorage Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Anchorage or anywhere in the state of Alaska, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system help the instant your business requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Anchorage company relies on a local freelance consultant or maintains an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system crises or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Anchorage
Progent's phone support, remote repair, network security consulting, and network administration services offer businesses in Anchorage or anywhere in the state of Alaska the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your organization world class IT support while permitting you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, refined support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the front lines of network support, performing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are billed only for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.