Fast and Affordable Online Help for Anchorage Alaska IT Networks
Fast Remote Support for Anchorage NetworksFor businesses located in Anchorage Alaska, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to solve most network issues quickly. This reduces immediate costs since solutions accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with scenarios where fast fixes somehow end up as big tabs. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies that promote the maximum degree of efficiency for remote help and troubleshooting for computer systems of any size. Progent's online support team can communicate with your company's network without breaching corporate security.

Progent's sophisticated customer support reporting system stores comprehensive histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of support rendered to every customer by any consultant. This archive of anomalies and repairs is structured as a quickly searchable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical support databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions in the least time.

Remote services provided by Progent to clients in Anchorage Alaska include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and rapid restoration of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A wide range of devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center staff of seasoned network consultants provides your workers in Anchorage Alaska fast communication with a reliable technical support resource with years of experience providing telephone-based support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a solid enabler of company performance, and Progent's goal is to fix instead of simply annotate network problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers online advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Anchorage Alaska remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By detecting emerging issues before they evolve into crashes, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a variety of platforms.
How Your Anchorage Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Anchorage Alaska, Progent's online network support engineers are ready to provide effective and cost-effective IT help the instant your organization has to have it. Over two decades of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Anchorage organization relies on a regular freelance consultant or employs an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system crises or especially tough integration problems.

Features of Progent's Online Network Support for Anchorage Alaska
Progent's online help, remote troubleshooting, network security expertise, and system management services give offices in Anchorage Alaska unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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  • Les Kent has a 35-year track record of effective technology integration, business administration, sales, and operations. He has demonstrated a talent for developing elegant IT solutions during his time as as a system architect, application developer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and major corporations.

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