Fast and Affordable Remote Troubleshooting for Anchorage Alaska Networks
For companies in Anchorage Alaska, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions require fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many online service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where fast fixes somehow end up as major tabs. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and field-tested processes which allow the highest degree of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your system remotely without compromising network security.
Progent's proven service reporting system stores thorough histories of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help provided to every Progent client by every Progent engineer. This history of anomalies and resolutions is organized as a quickly exploitable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft open up other vast support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service experts can find optimal solutions quickly.
Remote support services offered by Progent to companies in Anchorage Alaska include:
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Authorized Windows Support
Progent's Microsoft-premier remote support experts can deliver computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of technology support such as Microsoft Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help your company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and migration support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and certifies a person's technical knowledge at the master level. CCIEs can deal with the most stubborn issues associated with network design, deployment, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep experience permits them to resolve problems quickly. In common cases, less experienced service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of advanced remote troubleshooting tools to provide efficient, safe, and economical diagnosis and repair.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure devices by offering services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help businesses to locate and isolate infected devices and protect clean resources from being penetrated. If your Anchorage system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery experts can assist your Anchorage company to reconstruct a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity specialists bring the broad range of skills required to rebuild all critical components of a compromised network quickly and with little data loss. To learn more, visit Progent's ransomware cleanup and business restoration expertise.
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CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection services that can improve the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help your business to recover rapidly following a serious penetration. Security solutions offered by Progent cover thorough information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
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Cloud Integration

Progent can provide advanced online support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the basic IP network.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to address a broad spectrum of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving problems within UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
Solaris
IBM AIX Operating System
HP-UX
BSD
SGI/Irix
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable transparent backup and fast recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth management reporting utilities created to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
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Help Desk Services
Progent's Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or improving your established one, identifying or modifying Help Desk application software to meet the special requirements of your business, or providing occasional online staff to reinforce your internal Help Desk team during demanding scenarios such as software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Anchorage Alaska fast assistance from a reliable support resource with extensive experience delivering telephone-based support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's target is to fix rather than simply document network issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group offers remote professional consulting expertise and training in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out additional information on Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Anchorage Alaska online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By detecting potential problems before they result in network outages, remote monitoring can minimize disruptive and costly information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a combination of operating systems.
How Your Anchorage Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Anchorage Alaska, Progent's online computer support engineers are ready to deliver professional and cost-effective IT help whenever your organization has to have it. More than two decades of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Anchorage office has a regular freelance support technician or maintains a full time IT staff that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially complicated integration projects.
Features of Progent's Online Network Services for Anchorage Alaska
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Anchorage Alaska the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Anchorage Alaska and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for online support and requires no ongoing retainer for services delivered during normal business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support for specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Software Development
Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that address the unique requirements of your company.
- Sophisticated Online Connectivity Software
Protected remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to find fast solutions to problems that could otherwise require a costly personal service call. Cutting-edge online connectivity software and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the forefront of network support, performing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you owe only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.