Immediate Remote Technical Support for Anchorage Alaska Information Networks
Urgent Phone Support for Anchorage NetworksFor companies in Anchorage Alaska, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the services of CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve the majority of network problems quickly. This reduces immediate expenses because solutions require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and related losses due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and field-proven methodologies which permit the maximum level of efficiency for online engineering help and repair for IT systems of any size. Progent's online support team can communicate with your company's computer system remotely without compromising system security.

Progent's powerful customer support reporting system keeps extensive histories for all support that Progent's clients have been provided. Progent's authorized engineers have access to the records of services provided to each client by every Progent engineer. This database of issues and fixes is stored as a quickly accessible internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts can determine the most efficient solutions quickly.

Remote support offered by Progent to businesses in Anchorage Alaska include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT staff and your assigned Progent consultant so that potential problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow transparent backup and fast recovery of vital files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Help Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your in-house network support team. User interaction with the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and updates, performance measurement, and management of the service database are cohesive whether issues are resolved by your core IT support group, by Progent, or both. Your business has complete flexibility to extend or reduce your part of IT support work as required. Progent provides startup installation and onboarding of the professional services automation software as well as workflow documentation, validation and education. For more information about ProSight Shared Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting expertise can guide you in building an efficient new Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center software to address the special needs of your company, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources to deal with high-demand events like software transitions, major updates, or installing new applications.

    Progent's Call Center team of seasoned information technology experts offers your customers in Anchorage Alaska quick access to a large network service resource with substantial background offering phone help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to business success, and Progent's intent is to solve rather than just record IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides remote professional consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Anchorage Alaska remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM for your environment so your IT support is proactive and automated. By uncovering possible problems before they expand into crashes, system monitoring can ward off stressful and costly information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a mix of platforms.
How Your Anchorage Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Anchorage Alaska, Progent's online computer support engineers can provide professional and affordable system support whenever your company has to have it. More than two decades of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Anchorage organization deals with a local freelance support technician or employs an in-house IT staff that know how to handle common network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to deal with unexpected network crises or especially tough integration projects.

Details of Progent's Online Computer Services for Anchorage Alaska
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer businesses in Anchorage Alaska unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your office world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of IT support, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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