Fast Online Troubleshooting for Anchorage Alaska Information Networks
For businesses located in Anchorage Alaska, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces direct expenses because service calls use up minimal billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes manage to end up as substantial bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which promote the highest degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to communicate with your company's environment without breaching network security.
Progent's advanced technical support reporting system keeps extensive records of all service that Progent's customers have received. Progent's team engineers have access to the specifics of all help provided to every customer by any engineer. This history of problems and resolutions is structured as a readily accessible internal database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online service specialists can come up with the best solutions in the least time.
Remote support available from Progent to customers in Anchorage Alaska include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist you business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs can deal with even the most complex issues occurring in network planning, installation, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS network management utilities and coming up with workarounds or locating software patches. CCIEs offer excellent cost-effectiveness since their broad expertise allows them to resolve problems quickly. In common cases, less qualified consultants can struggle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via the latest remote troubleshooting tools in order to perform efficient, safe, and economical analysis and repair.
Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.
Progent locations in Alaska State
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of networking products by offering consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your business to recuperate quickly following a serious breach. Security services offered by Progent cover comprehensive information security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers expert online consulting support to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a broad range of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Anchorage Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk or enhancing your existing organization, identifying or customizing Call Center software to address the particular requirements of your business, or providing occasional online personnel to reinforce your in-house Help Desk resources during high-demand scenarios like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology professionals offers your clients in Anchorage Alaska quick communication with an effective support resource with substantial background providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's target is to fix instead of merely report IT issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote advanced consulting support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Anchorage Alaska remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By uncovering looming issues before they grow into network outages, remote monitoring can minimize stressful and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on multiple operating systems.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Anchorage Alaska, Progent's online computer support specialists can provide professional and cost-effective system support the instant your organization requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Anchorage organization deals with a local independent support technician or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to handle unexpected network crises or particularly tough integration projects.
Details of Progent's Online Network Services for Anchorage Alaska
Progent's phone support, remote repair, system security consulting, and network administration services offer businesses in Anchorage Alaska the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your organization world class IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Anchorage Alaska and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online help and requires no periodic retainer for support services delivered during regular working hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support for specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management and Application Programming
Amazon Marketplace Web Service Application Development
By offering a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that align with the special needs of your business.
- Sophisticated Remote Access Software
Secure remote connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to find fast fixes to issues that might otherwise require an expensive onsite service call. Cutting-edge online access tools and expert engineers combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-constrained offices whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.