Fast Remote Technical Support for Anchorage Alaska Computer Networks
Immediate Online Support for Anchorage SystemsFor organizations located in Anchorage Alaska, Progent offers online support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the real-world experience and have access to the sophisticated tools required to resolve the majority of information system issues quickly. This reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where fast fixes somehow end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which promote the maximum level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to interface to your company's computer system remotely without compromising system security.

Progent's proven customer support reporting system includes extensive documentation of all support that Progent's clients have received. Progent's team service personnel have access to the history of services rendered to each Progent customer by any consultant. This history of anomalies and repairs is structured as a quickly retrievable proprietary database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional vast technical databases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists can find optimal solutions quickly.

Remote support services offered by Progent to customers in Anchorage Alaska include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid restoration of important files/folders, apps, images, plus VMs. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity via a device that only you possess and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting plug-ins created to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center staff of veteran network consultants provides your clients in Anchorage Alaska fast assistance from a reliable support group with substantial experience offering phone consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a solid contributor to business efficiency, and Progent's policy is to solve instead of merely record IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers online advanced consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more concerning Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Anchorage Alaska online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By detecting potential trouble spots before they expand into network outages, remote monitoring can minimize stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by multiple operating systems.
How Your Anchorage Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Anchorage Alaska, Progent's online network support specialists can provide effective and affordable IT help whenever your company needs it. More than two decades of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Anchorage business relies on a local freelance support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to solve sudden network emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Anchorage Alaska
Progent's online technical help services allow your Anchorage company to enjoy the advantages of immediate, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Anchorage Alaska, nearby network service providers, whether represented by freelance consultants or an internal maintenance staff, can deal with typical technical problems. On the other hand, IT crises may spring up when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call service experts offer a convenient, quick, and affordable way to supplement your regular help and to pass on valuable information to increase your ability to deal with future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses commonly depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than larger consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may require your company to go without assistance during an IT crisis. As your business grows, network unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs can get thrown onto a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. These badly designed environments require proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet vital business requirements and simplify downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations need guidance and technical education to negotiate an ever more complicated maze of technology options available for promoting business success and improving efficiency. They hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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