The Progent Test and Training Lab located at the QTS Internet Data Center is available for piloting line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent customers without sufficient internal resources to configure effective test systems, the lab cuts capital costs and technical risk while keeping critical network initiatives on schedule.
Progent can help you to design a migration to Microsoft Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Progent can provide onsite training designed for individuals who want to broaden their knowledge of the macOS and OS X platform, Apple Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for macOS and Mac OS X applications.
Forefront Threat Management Gateway builds on the powerful security capabilities of Microsoft ISA Server and provides a easily managed Internet gateway that acts as a one-server solution for an array of security features such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting features, permits customized reporting generated by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft consultants can assist your company to plan and carry out pilot and production deployments; interface Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
The service background of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft technology, assures you success in identifying the edition and set up of Windows 2003 Server that matches most closely with your business strategy. Progent can also help you with planning, installing, administering and troubleshooting sophisticated information technology applications based on Windows Server, and can assist your migration from Windows 2000 or Windows NT.
Progent's expert support team can help you design and implement an efficient in-place Exchange Server 2007 migration plan that minimizes network downtime, reduces long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the background to complete your move quickly and economically. Progent's Exchange 2007 support, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange 2007 Server.
Progent's Ekahau-certified Wi-Fi consultants can help your business to plan, deploy, enhance, manage and troubleshoot a Wi-Fi network optimized for your facilities. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF signal measurement.
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your business.
MS Office Communications Server provides Instant Messaging and presence as part of an extensible, world-class solution offering enhanced security, transparent compatibility with other Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. The product allows cost savings and improved business efficiencies, enhanced worker productivity, and stronger IP security. Microsoft Communications Server 2007 has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite support and mediation help for your Office Communications Server deployment and can assist your organization to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to design and execute an efficient upgrade that will add significant strategic value to your information network
Progent is among the most qualified IT support companies for integrating email systems powered by Exchange 2000 Server. Progent specializes in helping small businesses receive the full advantages of Microsoft Exchange 2000 for common scenarios including upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.
Progent can provide affordable online and on-premises support to help businesses to move any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow the use of Google's cutting edge AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, system design and review, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security strategies.
With virtual server technology, businesses are able to operate many virtual machines on a single physical server. Virtualization technology enables companies to gain all the advantages of server segmentation, but without the costs that goes with purchasing additional server equipment. Virtualization is the enabling technology for private clouds, which provide important advantages such as lowering the costs of capital equipment, facilities, and administration while improving data security, system availability, and disaster recovery. Other important server management options are network monitoring software, Microsoft WSUS, and remote system management cards. Progent's professional server management experts can assist you with all aspects of server consolidation and management to enable your business to cut expenses and save time.
Progent's consultants can assist you to assess the value of Lync Server 2010 for your business and can assist you to plan and execute a deployment of Lync Server 2010 that centralizes the control of Instant Messaging and Presence and increases the productivity of your office employees, at-home workers, and mobile workforce. Progent's consultant's can also assist you to perform an efficient migration to Lync Server from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server with Exchange, SharePoint, and SQL Server, show you how you can run Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office programs, and provide online seminars and continuing technical support for Lync and other Microsoft platforms.
Progent provides a variety of network support bundles for small businesses. These information technology outsourcing and server monitoring solutions are built around the proactive problem handling capabilities of Microsoft Operations Manager 2007, a next-generation network and system management product that monitors the availability, throughput, and safety of your network and identifies potential troubles before they can disrupt your system. With Progent's affordably priced network service packages, small organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, ensures you success in selecting the version and configuration of Windows 2003 Server that matches most closely with your business strategy. Progent can also help you with designing, installing, managing and supporting powerful information technology applications powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Microsoft Windows NT.
Progent's virtual classroom webinars offer small companies the affordability, convenience, and flexibility of virtual learning and the proven pedagogic techniques of expert teachers who utilize advanced technology to simulate real-time, interactive classes. Progent offers online education for key desktop applications including elements of Microsoft Office suite such as Microsoft Excel, Word, Publisher, and Visio: Microsoft Dynamics business accounting and analytics products such as MS Dynamics GP (Great Plains); plus additional leading desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
If your company operates a UNIX or Linux environment or a multi-OS IT environment, Progent's CISM and CISSP-certified consultants can help your entire enterprise in a wide range of security topics such as security management practices, security architecture and strategies, connection control systems and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM, CISSP and ISSAP define the core competencies and worldwide standards of knowledge that information security managers are expected to master. These certification provide IT management the assurance that those who have earned their CISA or CISM certification have demonstrated the background and theory to deliver effective security support and consulting help.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft premier consultants can help you install Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and transmit messages, examine the GAL, copy addresses, sync up appointments, and alert fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage training.
Progent offers small organizations two low-cost network security evaluation packages that provide, at a set price, remotely managed inventory scans of your network security profile which are evaluated by expert security specialists who assess the results of the remote scan, deliver objective summaries of your current network security, and offer suggestions for enhancements. Progent offers two non-overlapping security inventory packages for external and internal security scanning that are priced to fit the budgetary realities of small companies while providing enterprise-class evaluations of your network's vulnerability to attack.
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital devices that power your IT network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your business.
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your business, develop pilot systems and rollout plans, install Windows Server 2008 with your network environment and applications, train your support staff how to run enhanced administration utilities, and provide continuing consulting and troubleshooting via affordable options including Help Desk service and remote technical assistance.
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every customer. The practice of detailing and organizing service records allows more efficient service and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
Progent can help you to maintain Microsoft System Center 2007 Configuration Manager to simplify administration, enhance security, and increase worker output by ensuring that critical applications are always up to date, managing product licenses, and monitoring resource usage profiles so you can make informed buying choices. Once your organization is set to upgrade your SCCM 2007 configuration management solution, Progent can help you to prepare for and carry out a smooth move to SCCM 2012.
Android and Office 365 integration Network Consulting
Progent offers affordable online support to assist companies to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent can provide the support of a certified VMware VCDX consultant to help you plan, deploy, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for local networks, cloud environments, or hybrid deployments. Progent offers advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.
Progent provides support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.
Microsoft Windows Server 2008 R2 features high levels of speed, protection, fault tolerance, scalability, and flexibility that accelerate productivity of on-site, branch office, and mobile users. Progent's network experts can deliver affordable remote engineering, technical support, and training services to assist your company to plan, execute, and manage Windows Server 2008 R2 in order to add substantial business value to your network.
important features of Dynamics GP/Great Plains software include a modular structure that allows you to license just the components you require, a standardized foundation based on Microsoft technologies to protect your investment and offer a tightly interconnected environment, enhanced reporting services that allow you to monitor all operations, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to business information, the capability to integrate information from almost any database or desktop software into Microsoft Dynamics GP, plus an open design that makes it possible to develop specialized applications. Progent can show you how to configure and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide expert GP support professionals to help you turn the powerful features of Microsoft Dynamics GP business accounting software into a productive business solution.
Progent provides support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall product that aligns with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.
On-site Technical Support Android and Office 365 integration
Progent's Wireless Consulting Services offer a convenient, economical way for companies of all sizes to configure, manage, monitor and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent's Technical Response Center provides affordable national after-hours online assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts provide 24x7 phone support and remote direct network access to troubleshoot and resolve network problems rapidly and economically.
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a proven set of individual best practices that are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems rapidly.
Progent can assist organizations of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your business to migrate from a legacy edition of SCVMM or from a third-party management platform, and Progent can assist you to enhance and repair your existing SCVMM 2012 environment to make sure you realize the highest possible return on investment.
Microsoft Office Communications Server provides Instant Messaging and presence in an extensible, enterprise-grade package featuring enhanced security, seamless integration with popular Microsoft products, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows cost savings and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property security. MS Office Communications Server has been replaced by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts offer online and on-premises configuration support and troubleshooting services for your Office Communications Server deployment and can assist your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to design and implement an efficient migration that will add business value to your IT system
Progent's Disaster Recovery/Business Continuity specialists offer in-depth backgrounds assisting small and mid-size organizations to reduce system downtime by providing affordable remote consulting support for disaster recovery/business continuity planning, high-availability network architecture, data backup and restore solutions, and transparent system maintenance. Progent's business continuity experts can help your company to plan and validate an efficient business continuity strategy that aligns with your business goals and budget. Progent's disaster recovery engineers can assist you to design, deploy, and support fault-tolerant technologies including redundant Internet connectivity, virtualized servers, clustering, network load balancing, transparent off-site backup, and geographically dispersed data centers.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Small businesses who work with familiar independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient.
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help your company to manage your current PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, optimize, administer and debug firewall environments built around ASA firewalls with Firepower Services.
Progent can assist you to plan and execute a smooth transition from a Sun Solaris-powered IT environment to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity products, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application experts can help you guard your data and reduce business discontinuity by developing an efficient transition strategy that preserves your current investments in Solaris software and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing environment, migration planning and testing, Microsoft Exchange migration services, data and application software transition, and server and storage system migration and economization.
Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, optimizing and repairing Microsoft SCOM solutions and can provide companies of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can deliver fast online or onsite technical support to help you to fix serious problems detected by Microsoft SCOM 2012.
Progent offers support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall product that fits your security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Progent's data protection experts can assist you to design, implement and manage a backup plan built around MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent can provide monitoring and management to protect against data loss resulting from human mistakes, system glitches, ill-intentioned insiders, and external attacks such as ransomware.
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business benefits of upgrading to SQL Server 2017 and can help you to design and carry out an efficient migration of your current SQL Server environment to any network architecture including local, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from on-demand architecture assessment or debugging to end-to-end project management to ensure your SQL Server 2017 project is carried out on time and on budget.
Progent's Ekahau-certified Wi-Fi experts can assist you to plan, implement, optimize, manage and troubleshoot a Wi-Fi network customized for your building. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF analysis.
Progent's IT outsourcing support offerings for small businesses include planning 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, managing upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-premises repair, resolving chronic integration issues, and creating a comprehensive security plan. Progent can help you maximize system availability and throughput with non-stop technologies, redundant network topology, and proactive network monitoring. Progent also provides special project help for large-scale upgrades and can help with requirements definition, product identification, BOM production, vendor selection, procurement coordination, and full documentation. Progent's computer outsourcing service also features education for office productivity products such as Microsoft Office XP.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed specifically for legal workflows. Progent can provide remote access to NetDocuments experts who can help legal departments and law firms to plan, configure, manage, tune, or troubleshoot a document management system environment based on NetDocuments.
If your business has a Sun Solaris network or a multi-OS network, Progent's CISM and ISSAP-certified consultants can assist your whole organization in a broad range of security areas such as security administration practices, security architecture and strategies, connection control systems and methodology, software development security, business processes security, hardware security, telecommunications, network and web security, and workplace recovery planning. CISM and ISSAP define the fundamental competencies and worldwide standards of performance that information security professionals are expected to master. These certification offer IT management the assurance that those who have earned their CISM or ISSAP certification have the experience and theory to offer effective security management and consulting help.
Dynamics GP 2010 accounting software is a comprehensive business management and analytics solution that unifies data and processes across your business, interfaces seamlessly with other solutions, and connects employees, customers and suppliers unrestricted by time or place. Designed for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can show you how to install and manage a reliable, protected server and communications environment to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.