Quick, Affordable Online Computer Network Technical Support for Ann Arbor, Michigan Small Businesses
For over twenty years, Progent has focused on delivering enterprise-class IT support services to customers who have small-company IT budgets. Progent has developed a powerful service solution that features a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a substantial pool of engineers certified in a broad range of IT disciplines, a Call Center operational model that promotes efficiency and guarantees follow-up, a worldwide group of remote troubleshooting experts, in-person service options for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical issues in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT service personnel. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified consultants to help your company to plan and implement a sensible cloud computing strategy.

Primary Areas of Expertise Supported by Progent for Business Networks in Ann Arbor, Michigan
Progent's nationwide team of world-class consultants offers assistance for all facets of network systems found in companies of all sizes. Technologies served by Progent in Ann Arbor include:

Support Delivery Alternatives Available for Ann Arbor, Michigan Businesses
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Service Model promotes fast support, comprehensive service records, reliable follow-up, and strict cost monitoring for an array of IT service delivery options that include online repairs, in-person support, and top-level consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's network consultants allows them to resolve most network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote network support services.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: on-premises service professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system design, virtualization solutions, plus configuration, customization and training for small business programs such as financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-time projects including office relocations and major software upgrades, extended initiatives such as upgrading an older ERP system to a current Microsoft Dynamics or Dynamics 365 solution, database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the top degree of availability and extensibility but that is in addition simple for customers to migrate to another support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can support the mixed- platform and non- standardized networks common with smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network technologies such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of system protection and can assist with advanced security programs like SIEM solutions to help companies comply with business standards and statutory requirements for network data protection and incident reporting.

The breadth and depth of Progent's engineering team bring a powerful array of benefits to companies trying to maximize the productivity of their information system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of IT service, performing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for repairing actual IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help per minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for quick fixes. Another benefit of by-the-minute invoicing is that you will be less tempted to allow incipient problems to stay unaddressed until they grow into major ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to each customer. The practice of documenting and archiving support records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain in-house support personnel gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Ann Arbor, Michigan company needs to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent provides network support for mid-size companies with 100 to 250 system users. The mid-size business or work group has traditionally been an overlooked segment of the market for network support expertise. The overhead and service access practices of large third-party service organizations make them too costly for the ordinary mid-size business or small medium business (SMB), which commonly has a modest IT budget with which to support an IT network whose advanced technology and sophistication are frequently comparable to the information systems of far larger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual office infrastructure and 24x7 server monitoring, dramatically lowers the IT maintenance costs of an SMB while providing the small organization with enterprise-level service from certified, world-class experts knowledgeable in a wide range of small business network solutions. If your mid-sized organization or small business is searching for levels of IT support appropriate by a mid-size office without budgeting enterprise prices, contact Progent.

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