Quick, Affordable Online Computer Assistance for Ann Arbor, Michigan Small Companies
For more than two decades, Progent has specialized in delivering world-quality network support services to clients with small-company budgets. Progent has built a powerful support solution that includes a low-overhead, seamless virtual office network, sophisticated online repair technology, a large team of consultants accredited in a broad array of IT disciplines, a Help Desk operational model that maximizes responsiveness and guarantees follow-up, a worldwide team of on-line service experts, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture committed to fixing technical issues in the least time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT service staff. This can reduce expenses and help meet schedules for big IT initiatives like application design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your company to plan and implement a sensible cloud strategy.
Key Products and Technologies Supported by Progent for Office Networks in Ann Arbor, Michigan
Progent offers the services of qualified experts for all aspects of business network technology found in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Service Delivery Options Available for Ann Arbor, Michigan Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's paradigm for delivering computer support services is built on the Help Desk structure common to big IT organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive activity documentation, consistent follow-up, and tight cost monitoring for a range of network support delivery modes that include online troubleshooting, on-premises help, and high-end consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progent's Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair network problems without the cost or delay of travel for onsite service calls. The background of Progent's IT engineers allows them to handle the majority of network issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for in-person support visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about how and why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. for more information, see Online Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For more information, refer to Progent's shared Help Desk services.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide help with vital products and technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtualization solutions, plus configuration, customization and support for business software including accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site relocations and major software migrations, longer term initiatives such as upgrading a legacy MRP platform to a modern MS Dynamics or Dynamics 365 solution, database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware cleanup.
- Network Infrastructure Guidance for an At-Home Workforce
Progent can help small and medium-size companies to design, set up and troubleshoot the infrastructure required for offsite workers. Aspects of infrastructure where Progent's experts can provide support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network design and implementation, and robust Internet access. For information about Progent's network infrastructure expertise for telecommuters, go to infrastructure guidance for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of availability and expandability but that is in addition convenient for customers to transfer to a different support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the multi- platform and loosely standardized environments common with small companies, and keeps ownership of the software in the customer's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory requirements for IT information security and reporting.
The scope and size of Progent's engineering team bring a powerful set of benefits to companies wishing to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Industry Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the front lines of network support, performing a wide range of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for repairing actual network problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size bills for quick fixes. An additional benefit of granular pricing is that your company won't be tempted to permit incipient problems to fester until they grow into major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to each client. The discipline of documenting and archiving support records results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won't let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small companies who work with independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
In case your Ann Arbor, Michigan business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).