Expert Online Support for Ann Arbor, Michigan Networks from Certified Engineers
Small businesses have traditionally been underserved by major IT service firms. Many small companies allow themselves to grow excessively reliant on individual engineers or small consulting organizations who lack the size or comprehensive skill sets to respond quickly or efficiently to technical crises. Still other small businesses resort to mass-market support providers that employ technicians taught to provide standardized fixes for ordinary issues but who are missing the background and technical scope to deal with the variety of environments and lack of standardization that characterizes small company IT networks.
Progent's proven methodology for delivering affordable and successful network service to small companies has made Progent among the top Microsoft-certified network consulting organizations in the country. Progent has delivered remote support to small businesses in every state in the U.S. (See Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your business to design and implement your cloud strategy.
Main Technologies Serviced by Progent for Business Networks in Ann Arbor, Michigan
Progent's nationwide team of certified support professionals offers support for virtually all facets of information technology deployed by businesses of all sizes. Practice areas served by Progent in Ann Arbor include:
Service Delivery Options Available for Ann Arbor, Michigan Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing IT support is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Service Model ensures fast support, thorough service records, dependable follow-through, and tight cost control for a range of network service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person support visits. The experience of Progent's network engineers allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer support expertise.
- On-site Support
Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to deliver small companies the best of both worlds: hands-on service technicians when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need fast and reliable access to an online Helpdesk with efficient telephone assistance, remote repair capability, and enough technical strength for full problem escalation. Since smaller companies typically have tight information technology budgets and can spare little executive bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that business information networks are always productive. Learn more about Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security engineering, high availability network design, virtualization strategies, plus configuration, customization and training for small business programs such as accounting, operations, reporting, CRM, and office productivity suites. Progent can help with short-term projects including site relocations and massive software upgrades, longer term projects like management reporting software programming and customization, relational database software development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent can host vital applications like Exchange and SQL Server in order to provide small companies with higher degrees of dependability, protection, and performance than is possible using the class of in-house data center that is achievable for the majority of small and midsize companies. Because Progent uses the same data centers that support the gear of many of the planet's largest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition simple for customers to migrate to a different support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can support the mixed- OS and non- standardized networks common with small businesses, and keeps ownership of the software in the client's possession so that migrating to a new virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Ann Arbor, Michigan Small Businesses
Progent's size, scope of information technology skill, and familiarity with corporate network consulting enable small businesses to avoid the pitfalls related to excessive dependence on small support firms or independent engineers.
Working with Progent allows your small business to:
- Prevent Over Dependence on Individual Consultants
For IT services, small companies often depend excessively on independent engineers. Although freelance service providers carry lower overhead than more substantial support organizations and can typically bill nominally smaller rates, individuals are occasionally too busy to respond quickly to urgent problems. If an independent engineer is occupied with another customer, sick, on travelling, or in training, the absence of replacement staff may require your company to go without assistance during a crisis. The more your small business grows, network downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast due to lost productivity. In addition, when independent engineers encounter new problems, the lack of a big engineering team to count on for advice forces them to train with the meter running while your business winds up footing the bill for their ongoing education.
- Gain Access to Experts in Complex Information Technology Issues
The majority of smaller service organizations or independent engineers focused on small company network support are capable of providing connect-the-dots fixes but don't have the background to deal efficiently with complicated IT configurations that have a variety of platforms, many offices, VoIP systems, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's extensive group of experts can benefit your business because big-company environments are inherently complicated, support problems require in-depth understanding of in numerous technical disciplines, and achieving a high level of stability, availability, and security requires enterprise-tested best practices.
- Create a Firm Basis for Seamless Growth
Small companies often begin with a network cobbled together on a shoestring budget. Without a strong architecture, a sequence of band-aid fixes often get tossed on top of a tenuous structure. As a company evolves, stability and expandability problems can undermine the success of the business. These networks need proper assessment, smart strategic planning, and in-depth experience to migrate to a network environment that will provide the reliable foundation to meet critical business requirements and support downstream expansion.
- Work with Solution Finders, Not Product Vendors
Small companies need direction and insight to work through an ever more complicated array of technology options offered for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services exclusively. This permits Progent to align technical services with the real interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a small business.
Get in Touch with Progent
In case your Ann Arbor, Michigan company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).