Fast, Affordable Remote Computer Network Assistance for Ann Arbor, Michigan Small Companies
For over two decades, Progent has specialized in delivering enterprise-quality IT support to customers with small-company IT budgets. Progent has developed a powerful support solution that includes a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a substantial team of engineers accredited in a broad range of IT disciplines, a Call Center service structure that maximizes efficiency and guarantees follow-up, a global group of remote service experts, on-site service options for the majority of most zip codes in the U.S., and a company culture committed to resolving technical issues in the shortest time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing support to add to the subject matter expertise of your internal network support team. Co-sourcing can cut costs and minimize technical risks for big projects like application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to design and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Businesses in Ann Arbor, Michigan
Progent's nationwide team of industry certified consultants provides help for all aspects of network systems deployed by businesses of all sizes. Technologies served by Progent in and around Ann Arbor include:

Support Delivery Options for Ann Arbor, Michigan Businesses
Progent has a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing computer support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model promotes fast response, comprehensive service records, reliable follow-through, and tight expense monitoring across an array of IT service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need fast and dependable access to an online Help Desk with efficient phone assistance, online repair capability, and enough technical depth for full escalation. Because smaller companies usually are constrained by limited IT budgets and can spare scant management bandwidth for dealing with network support tasks, Progent's Contact Center Services could be the most efficient option to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, fault tolerant it system design, virtualization solutions, plus configuration, programming and support for small business applications including financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site moves and major software upgrades, longer term projects like business analytics application development and customization, database application development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is possible with the class of on-site data center that is practical for most small companies. Since Progent uses the same data centers that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to another service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Ann Arbor, Michigan Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate IT support allow small and midsize businesses to avoid the problems related to over dependence on small support organizations or independent consultants.

Working with Progent enables your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller companies sometimes depend heavily on individual consultants. Though individual service providers have lower overhead than larger support organizations and can typically charge nominally lower rates, they are often spread too thin to react quickly to critical network problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in class, the lack of replacement staff may require your company to go without help in case of a crisis. The more your small business expands, system downtime or problems with line-of-business programs get more costly. The dollars you believed you were saving on a freelancer can evaporate fast due to lower productivity. In addition, when independent engineers confront unfamiliar problems, the unavailability of a large consulting group to depend on for assistance requires them to train on the job while your organization winds up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated Network Issues
    The majority of smaller support firms or independent engineers who concentrate on small business IT consulting are capable of delivering routine solutions but don't have the background to work cost-effectively with complex network environments with a variety of operating systems, many offices, VoIP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's large team of experts can benefit your company because big-company networks are characteristically complex, integration issues require thorough knowledge in many technical areas, and achieving a high degree of stability, reliability, and security requires enterprise-tested best practices.

  • Build a Firm Basis for Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of ad hoc fixes commonly get thrown on top of a tenuous structure. As a company evolves, stability and scalability problems can obstruct the success of the organization. These networks need proper assessment, smart strategic analysis, and broad-based experience to migrate to an IT environment that can act as the reliable basis to handle current business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Small businesses need guidance and education to work through an increasingly complicated array of IT alternatives available for accelerating growth and enhancing efficiency. They do not need a network consultant or service firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to match technical support services with the genuine interests of customers. Mixing network support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being based on the true requirements of a customer.

How to Contact Progent
In case your Ann Arbor, Michigan business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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