Fast, Low-cost Online Computer Assistance for Ann Arbor, Michigan Small Businesses
For over twenty years, Progent has focused on providing world-quality IT support to customers with small-company budgets. Progent has built a powerful support solution that features a low-overhead, seamless virtual office network, custom remote repair tools, a large pool of consultants certified in a wide array of IT practice areas, a Help Desk Call Center operational structure that maximizes responsiveness and ensures follow-up, a global team of on-line support professionals, in-person support options for the majority of most zip codes in the United States, and a company culture committed to solving technical issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support team. This can reduce expenses and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer access to certified experts to assist your company to plan and execute your cloud computing strategy.

Popular Technologies Supported by Progent's Consultants for Business Networks in Ann Arbor, Michigan
Progent's nationwide team of industry certified support professionals provides support for all aspects of information systems deployed by companies of all sizes. Technologies served by Progent in and around Ann Arbor include:

Service Delivery Options for Ann Arbor, Michigan Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's model for providing network support services is built on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Support Mechanism ensures fast support, thorough activity records, dependable follow-up, and strict cost monitoring across an array of network support delivery alternatives that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's online computer support services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small businesses the best of both worlds: onsite service technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who require fast and reliable access to an online Contact Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by tight information technology budgets and can spare little executive attention for dealing with network support, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business information networks stay productive. Read more concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, fault tolerant it system engineering, virtual server solutions, plus configuration, programming and training for small business applications including financials, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software upgrades, longer term initiatives such as business analytics software development and support, relational database application programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host vital applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is feasible using the class of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that support the gear of many of the world's biggest IT companies, Progent can save you the cost of building and managing the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain updated, protection and performance is continually tracked, and systems are consistently backed up and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and scalability but that is also simple for clients to migrate to another service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the multi- platform and non- standardized networks common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Ann Arbor, Michigan Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise network support enable small and midsize businesses to sidestep the problems related to over reliance on small service organizations or individual engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, small companies sometimes rely excessively on freelance engineers. Though individual service engineers have lower expenses than more substantial support firms and can typically charge apparently lower rates, freelancers are frequently too busy to react rapidly to critical problems. If an independent engineer is occupied with different customer, sick, on travelling, or in class, the absence of backup staff may require your company to go without assistance during a crisis. The more your company expands, system downtime or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can disappear quickly due to lost productivity. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a large consulting group to depend on for advice forces them to learn on the job while your organization winds up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex IT Solutions
    The majority of small support firms or independent consultants focused on small company network consulting may excel at providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complicated network environments with a variety of operating systems, many offices, Voice over IP systems, mobile workforces, integrated financial and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large team of specialists can be valuable to your small business because big-company environments are by nature complex, support issues demand in-depth knowledge in many technical areas, and achieving an acceptable level of stability, reliability, and security requires industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a solid basis, a series of ad hoc fixes often get piled onto of a marginal structure. As a company grows, reliability and scalability issues can undermine the productivity of the business. Such networks require thorough assessment, intelligent business planning, and in-depth experience to migrate to a network infrastructure that can provide the solid basis to handle critical business requirements and support future growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller companies need guidance and insight to work through an ever more complex maze of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical support with the genuine interests of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the actual requirements of a small business.

Contact Progent
In case your Ann Arbor, Michigan company needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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