Low-cost Network Support from Microsoft and Cisco certified Consultants for Businesses in Ann Arbor, MI
By delivering world-class support whenever you need it, making available in-depth expertise for key applications, providing innovative services such as virtual data center hosting, invoicing solely for help delivered, and charging no setup or retainer fees for standard services, Progent enables you to increase the business value of your It network and minimize support expenses. Progent appreciates that network protection, dependability, and efficiency are just as critical to small businesses as to large enterprises but that small organizations lack the economy of scale to spend aggressively in computer technology and internal support staffs. Progent's fundamental competitive advantage is that no IT support organization can match Progent's ability to deliver the IT support expertise your company requires whenever you need it and at prices you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your business to plan and execute your cloud strategy.
Core Products and Technologies Supported by Progent for Companies in Ann Arbor, Michigan
Progent's national team of industry certified consultants provides assistance for all facets of information technology used by organizations of all sizes. Practice areas served by Progent in Ann Arbor include:
Support Delivery Alternatives Available for Ann Arbor, Michigan Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's model for delivering network support services is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service documentation, reliable follow-up, and tight expense monitoring across a range of network service delivery modes that include online troubleshooting, in-person help, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Service
Progent's Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's online computer troubleshooting expertise.
- On-site Support
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the ideal combination: hands-on service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how and why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, refer to Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, refer to Progent's Help Desk Co-management services.
- IT Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network security consulting, high availability network design, virtualization solutions, plus configuration, programming and support for small business software including financials, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, extended projects like upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, relational database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response such as data restoration and virus removal.
- Network Infrastructure Consulting Services for Teleworkers
Progent can assist small and medium-size companies to design, implement and debug the network infrastructure needed to support at-home workers. Aspects of network infrastructure for which Progent's consultants can provide support include secure and convenient VPN connections, Virtual Desktop Infrastructure platforms, router setup, wireless LAN planning and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting services for remote workers, see network infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in an environment that not only provides the top level of dependability and extensibility but that is also simple for customers to migrate to a different support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can support the multi- OS and non- standardized environments common with smaller companies, and retains control of the licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for network data security and incident reporting.
The breadth and size of Progent's consulting team bring a powerful array of advantages to clients wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for repairing actual network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major bills for quick solutions. An additional benefit of by-the-minute billing is that customers are less inclined to permit incipient issues to fester until they become big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by each consultant to every customer. The practice of detailing and organizing support activity allows more effective support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
If your Ann Arbor, Michigan business wants to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).