Immediate, Low-cost Online Network Assistance for Ann Arbor, Michigan Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-class network support to customers with small-business IT budgets. Progent has developed a unique service system that includes a streamlined, seamless virtual office infrastructure, sophisticated remote repair tools, a large pool of engineers certified in a broad array of IT disciplines, a Call Center service structure that maximizes responsiveness and guarantees follow-up, a global group of on-line support professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to fixing network problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your business to design and implement your cloud strategy.

Key Products and Technologies Serviced by Progent for Businesses in Ann Arbor, Michigan
Progent offers the support of certified experts for all aspects of network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Service Delivery Options for Ann Arbor, Michigan Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and IT management. Progent's paradigm for providing IT support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Support Model ensures rapid response, thorough activity documentation, reliable follow-up, and strict expense monitoring across an array of network service delivery alternatives that include online repairs, in-person support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's remote network support services.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service experts to give small and midsize businesses the ideal combination: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for on-site service calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, network security consulting, high availability it system consulting, virtualization strategies, plus configuration, programming and training for small business programs including accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as site relocations and massive system upgrades, extended initiatives like upgrading a legacy MRP system to a modern MS Dynamics 365 solution, database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or urgent response such as data restoration and malware removal.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size businesses to design, set up and troubleshoot the infrastructure for offsite workers. Areas of network infrastructure for which Progent's experts can deliver guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network planning and implementation, and reliable Internet connectivity. To find out about Progent's network infrastructure expertise for a remote workforce, refer to infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and extensibility but that is also simple for clients to transfer to another support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow companies with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for IT information security and incident reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of advantages to companies trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, at the forefront of IT support, performing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for solving real-world network problems quickly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone service and on-premises help per minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major bills for fast solutions. Another benefit of granular billing is that customers won't be tempted to allow less critical problems to stay unaddressed until they grow into big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to each client. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive. Find out more details about Progent's knowledge transfer services.

Contact Progent
If your Ann Arbor, Michigan company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's certified Cisco network security consultants provide high-level PIX and ASA Firewall consulting services covering architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home offices to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, performance, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, eliminating possible OS-specific security holes.

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