Fast, Low-cost Remote Computer Network Assistance for Ann Arbor, Michigan Small Companies
For over two decades, Progent has specialized in delivering enterprise-quality network support to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, custom remote repair tools, a large team of engineers certified in a wide range of IT disciplines, a Help Desk Call Center service structure that maximizes efficiency and ensures follow-through, a global team of on-line service professionals, on-site service availability for the majority of most zip codes in the U.S., and a corporate culture committed to solving network problems in the least time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.
Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud strategy.
Core Practice Areas Supported by Progent for Ann Arbor, Michigan Business Networks
A Microsoft-certified Partner IT service firm with a world-class team of Cisco Premier CCIE networking experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost online consulting to Ann Arbor, MI companies for a wide array of computer technologies including:
Service Delivery Alternatives for Ann Arbor, Michigan Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing network support is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity documentation, dependable follow-through, and strict expense monitoring across an array of IT support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and repair network problems without the expense or delay of in-person support visits. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: hands-on support professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network service.
- Phone Support
Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and dependable access to an online Helpdesk with efficient phone assistance, online troubleshooting capability, and enough technical strength for all needed problem escalation. Since small and midsize businesses typically are constrained by limited information technology budgets and can spare little executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that business computer networks are always productive. Read more details about Progent's Help Desk services.
- Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, high availability network consulting, virtualization solutions, plus integration, customization and training for business applications including accounting, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major software upgrades, extended initiatives like management analytics software programming and support, database software development and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible with the type of on-site data center that is practical for most small businesses. Since Progent uses the same facilities that host the equipment of many of the world's largest IT companies, Progent can eliminate the cost of creating and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also simple for clients to transfer to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Ann Arbor, Michigan Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise IT consulting enable small businesses to sidestep the problems related to excessive dependence on small service firms or independent engineers.
Teaming with Progent enables your small business to:
- Prevent Excessive Reliance on Freelance Consultants
For network support, small companies sometimes rely heavily on freelance engineers. Though individual service providers carry lower overhead than more substantial support organizations and can typically charge apparently lower fees, individuals are occasionally too overworked to react quickly to urgent situations. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the lack of replacement personnel may require your business to wait for help during a crisis. As your small business grows, system downtime or problems with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly due to lower output. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to rely on for advice forces them to train on the job while your organization winds up footing the costs for their continuing education.
- Have Access to Expertise in Complex IT Solutions
The majority of small service organizations or independent engineers focused on small company network consulting may excel at providing connect-the-dots fixes but lack the background to work efficiently with complicated network infrastructures with a variety of operating systems, many sites, Voice over IP implementations, remote clients, integrated financial and operational software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of specialists can benefit your business because big-company networks are characteristically complicated, support issues demand thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security requires industry-proven leading practices.
- Build a Solid Foundation for Growth
Small businesses often begin with a network cobbled together on a tight budget. Lacking a strong architecture, a series of ad hoc fixes commonly get thrown onto of a marginal structure. As a business evolves, reliability and expandability problems can obstruct the productivity of the business. These environments need proper assessment, smart business analysis, and broad-based experience to upgrade to a network environment that will act as the reliable foundation to meet critical business requirements and ease future expansion.
- Partner with Solution Providers, Not Resellers
Smaller businesses require guidance and education to work through an ever more complicated array of IT alternatives offered for enabling growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This allows Progent to match consulting support services with the genuine needs of customers. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the actual needs of a small business.
In case your Ann Arbor, Michigan business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).