Fast, Low-cost Online Computer Network Support for Ann Arbor, Michigan Small Companies
For over twenty years, Progent has focused on delivering world-class IT support to customers who have small-company budgets. Progent has built a unique service solution that features a streamlined, seamless virtual office network, sophisticated remote troubleshooting tools, a substantial team of engineers accredited in a wide range of IT disciplines, a Help Desk operational structure that maximizes responsiveness and ensures follow-through, a worldwide group of remote support professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company culture focused on solving network issues in the least time and at the least cost to clients.
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house network service group. This can cut costs and help meet schedules for major projects like software development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can also offer the services of certified experts to help your business to plan and execute your cloud computing strategy.
Core Practice Areas Supported by Progent for Businesses in Ann Arbor, Michigan
Progent provides the services of certified consultants for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent include:
Service Delivery Options for Ann Arbor, Michigan Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough activity records, consistent follow-up, and strict expense control across a range of network service delivery options that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix network problems without the cost or delay of in-person service calls. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to address urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's remote network support expertise.
- On-site Support
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the ideal combination: onsite support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, virtual server strategies, plus configuration, customization and training for small business programs including financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and major software upgrades, longer term projects like management analytics software programming and support, database application development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of reliability, security, and performance than is feasible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the equipment of some of the planet's biggest IT companies, Progent can save you the investment in creating and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain updated, protection and performance is constantly tracked, and systems and data files are consistently archived and available for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition simple for clients to transfer to a different service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow companies with mixed networks to save dramatically on the costs of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert remote support to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Ann Arbor, Michigan Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise IT support enable small companies to sidestep the problems related to excessive reliance on small support organizations or freelance engineers.
Working with Progent's Experts enables your business to:
- Avoid Over Dependence on Individual Consultants
For network support, small companies sometimes rely excessively on freelance engineers. Although freelance support providers have lower expenses than larger IT service organizations and can afford to charge apparently lower rates, freelancers are often too busy to react rapidly to urgent network problems. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the absence of replacement personnel may require your company to wait for assistance during an emergency. As your small business expands, system unavailability or problems with critical programs become more costly. The money you thought you were saving on a freelancer can evaporate fast due to lower productivity. Also, when independent engineers confront new problems, the unavailability of a big consulting team to fall back on for advice forces them to train in place while your business ends up footing the bill for their continuing training.
- Have Access to Certified Professionals in Sophisticated Information Technology Solutions
The majority of smaller service firms or freelance consultants who concentrate on small business network support may excel at providing connect-the-dots solutions but don't have the background to deal cost-effectively with complicated network infrastructures that have a variety of platforms, many sites, Voice over IP systems, mobile clients, integrated accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with global companies and Progent's large group of specialists can benefit your small business because big-company networks are by nature complicated, support problems require in-depth knowledge in many technical disciplines, and reaching an acceptable level of robustness, reliability, and protection calls for enterprise-proven leading practices.
- Build a Firm Foundation for Growth
Small businesses often begin with a network implemented on a tight budget. Without a carefully designed architecture, a series of band-aid repairs commonly get thrown on top of a marginal foundation. As a business evolves, stability and expandability problems can undermine the productivity of the organization. Such networks need proper assessment, smart strategic planning, and in-depth experience to upgrade to a network infrastructure that can act as the reliable foundation to handle critical business requirements and support downstream growth.
- Partner with Solution Consultants, Not Product Vendors
Small businesses require guidance and insight to work through an increasingly complicated array of technology alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This allows Progent to match consulting support with the genuine interests of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual requirements of a client.
Get in Touch with Progent
In case your Ann Arbor, Michigan business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).