Fast, Low-cost Remote Computer Network Assistance for Ann Arbor, Michigan Small Companies
For over two decades, Progent has specialized in delivering enterprise-quality network support to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, custom remote repair tools, a large team of engineers certified in a wide range of IT disciplines, a Help Desk Call Center service structure that maximizes efficiency and ensures follow-through, a global team of on-line service professionals, on-site service availability for the majority of most zip codes in the U.S., and a corporate culture committed to solving network problems in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud strategy.

Core Practice Areas Supported by Progent for Ann Arbor, Michigan Business Networks
A Microsoft-certified Partner IT service firm with a world-class team of Cisco Premier CCIE networking experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost online consulting to Ann Arbor, MI companies for a wide array of computer technologies including:

Service Delivery Alternatives for Ann Arbor, Michigan Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing network support is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity documentation, dependable follow-through, and strict expense monitoring across an array of IT support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Service
    Progent’s Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and repair network problems without the expense or delay of in-person support visits. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: hands-on support professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and dependable access to an online Helpdesk with efficient phone assistance, online troubleshooting capability, and enough technical strength for all needed problem escalation. Since small and midsize businesses typically are constrained by limited information technology budgets and can spare little executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that business computer networks are always productive. Read more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, high availability network consulting, virtualization solutions, plus integration, customization and training for business applications including accounting, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major software upgrades, extended initiatives like management analytics software programming and support, database software development and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible with the type of on-site data center that is practical for most small businesses. Since Progent uses the same facilities that host the equipment of many of the world's largest IT companies, Progent can eliminate the cost of creating and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also simple for clients to transfer to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Ann Arbor, Michigan Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise IT consulting enable small businesses to sidestep the problems related to excessive dependence on small service firms or independent engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network support, small companies sometimes rely heavily on freelance engineers. Though individual service providers carry lower overhead than more substantial support organizations and can typically charge apparently lower fees, individuals are occasionally too overworked to react quickly to urgent situations. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the lack of replacement personnel may require your business to wait for help during a crisis. As your small business grows, system downtime or problems with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly due to lower output. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to rely on for advice forces them to train on the job while your organization winds up footing the costs for their continuing education.

  • Have Access to Expertise in Complex IT Solutions
    The majority of small service organizations or independent engineers focused on small company network consulting may excel at providing connect-the-dots fixes but lack the background to work efficiently with complicated network infrastructures with a variety of operating systems, many sites, Voice over IP implementations, remote clients, integrated financial and operational software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of specialists can benefit your business because big-company networks are characteristically complicated, support issues demand thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security requires industry-proven leading practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with a network cobbled together on a tight budget. Lacking a strong architecture, a series of ad hoc fixes commonly get thrown onto of a marginal structure. As a business evolves, reliability and expandability problems can obstruct the productivity of the business. These environments need proper assessment, smart business analysis, and broad-based experience to upgrade to a network environment that will act as the reliable foundation to meet critical business requirements and ease future expansion.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses require guidance and education to work through an ever more complicated array of IT alternatives offered for enabling growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This allows Progent to match consulting support services with the genuine needs of customers. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the actual needs of a small business.

Contact Progent
In case your Ann Arbor, Michigan business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Progent's compensation model is built on contribution, so just like working as a freelance contractor, your earnings are directly tied to your work effort. Some Progent support staff stress lifestyle issues and elect to work at a more relaxed pace, utilizing our flexible schedule to follow individual pursuits like hiking, car racing, snow boarding, fishing, vacations, or sharing private time with relatives and friends. Others take advantage of the opportunity to make major bucks through hard effort and long days. Progent completely supports both sides of the spectrum plus everything in between.

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Engineers for ProSight Ransomware Defense
 Signature-matching Virus Protection Consult

Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.

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Dynamics GP/Great Plains Technical Consultant
Dynamics GP Software Online Troubleshooting

Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management solution that integrates data and processes throughout your company, communicates seamlessly with other applications, and connects employees, customers and suppliers unrestricted by time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can help you set up and maintain a robust, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.

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Exchange Server 2010 Upgrade Specialist Exchange Server 2010 Technical Consultant
MySQL WorkBench Programming Company
MySQL Community Edition Class

Progent can provide affordable remote access to an Oracle-certified MySQL administrator or application developer and can assist businesses of any size to integrate and support MySQL in a robust IT infrastructure that offers high levels of speed, scalability, and protection. Progent also has experience assisting businesses migrate applications from an Oracle environment to MySQL.

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Engineer for Bandwidth Throttling Test Lab
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The Progent Test and Training Lab located at the QTS Data Center can be used for piloting line-of-business applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility issues, and establishing training environments for the latest products and technologies. For Progent customers who lack sufficient in-house resources to configure proper pilot systems, the lab reduces capital costs and engineering risk while keeping critical network projects on schedule.

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Microsoft Exchange Technology Consulting Services
Microsoft Exchange Specialist

Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids network disruption, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.

GIAC Security and Compliance Check Technology Professional Security Auditor for Information Assurance
Apple macOS and OS X Consulting
Mac Online Troubleshooting

Progent's experts can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent can also assist you with Apple iPhone support and Apple iPad synchronization, or moving to Apple's iCloud services. For computer environments built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of planning, configuring and maintaining a network environment that is reliable, secure, fast and able to achieve your organization's business goals.

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SCCM 2012 Planning Specialist
SCCM 2012 Reporting Network Engineer

Progent can assist your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to enhance your current SCCM 2012 environment to support your evolving business requirements. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM by providing expertise with related Microsoft platforms such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and Internet Information Services.

IT Development Project Specialists Specialist for Project Management
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IT Services for Enterprise Resource Planning Microsoft Dynamics NAV ERP Online Troubleshooting
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WatchGuard Fireware information Systems Audit
WatchGuard Fireware Cybersecurity Contractors

Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard XTM and Firebox families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall security appliance that fits your network security strategy and meets your IT budget. Progent can also help you to integrate WatchGuard Firewall/VPN and SSL VPN devices with security products from other vendors and provide a one-stop source for technical support, education, and security expertise.

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Information Technology Consulting Company for Lafayette in Northern California Networking Firms for Walnut Creek Northern California
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SMS Upgrade Online Technical Support
Systems Management Server 2003 Support and Help

Progent’s Microsoft certified consultants provide small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install important software rapidly and reliably to appropriate workers, lower software expense and adhere to licensing agreements by determining usage profiles, improve Windows protection by improving your knowledge of vulnerability and by delivering targeted updates, manage your mobile workforce through accepted standards independent of connection or location, and lower operational costs by fully exploiting the management capabilities incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including software and appliance inventory.

Installer for Fremont in Northern California California System Consulting Services
Integration Specialist for Exchange Server 2010 Exchange Server 2007 Server Help in Texas Medical Center, Houston
Protecting for Juniper J Series Router
Security Consultants for Juniper J2350 Router

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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Small Business Private Clouds Consultants
Small Business Private Clouds Engineers

Progent’s private cloud hosting enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange from a hardened Tier III data center facility on fully redundant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restore. You can use Progent’s private cloud to eliminate large capital costs for the acquisition, upkeep, and management of network equipment and data center facilities while achieving the highest levels of network reliability and security.

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Lync Server 2013 Specialist Lync Server 2013 video conferencing Consultant
Microsoft Virtual Machine Manager Professionals
VMM Database IT Consultant

Progent's Microsoft-certified consultants can help businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist you to upgrade from an older version of SCVMM or from a third-party management platform, and Progent can help you to optimize and repair your current SCVMM 2012 ecosystem to make sure you realize maximum return on investment.

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Microsoft Dynamics GP Information Technology Consulting
Microsoft GP/Great Plains Computer Engineer

Progent can show you how to prepare and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you preserve your information, strengthen your security, enhance your analytics, take full advantage of Microsoft Office integration, and reduce business disruption by creating and following a sensible migration plan. Progent can also help educate new Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

Manage Exchange 2010 Server Online Troubleshooting in Madison
Mandrake Linux, Solaris, UNIX Technical Support Services Debian Linux, Sun Solaris, UNIX Technology Consulting Services
Technical Support for MS SQL 2008
SQL 2008 Reporting Services Consultants

Microsoft SQL Server 2008 offers indispensable, familiar tools to computer experts as well as to information workers, lessening the difficulty of creating, integrating, administering, and using company data and analytical programs on platforms ranging from handheld devices to enterprise information networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and wide knowledge in planning and building information-based, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

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Sarbane Oxley Compliance Engineers
Security Consulting for Network Architecture

For corporations with branch offices in or any area covered by Progent's consultants, Progent's Microsoft-Premier IT support professionals and authorized Cisco network specialists offer a variety of network support services such as project management, SOX compliance, office moves, enterprise security, network design, on-site or phone-based branch office support, and troubleshooting for data center hosting environments. A Progent IT consultant can show you how to design a multi-office information system that makes smart use of collocation facilities and Internet data centers. Progent’s Microsoft Premier consultants can help major enterprises plan, integrate and support major rollouts of updated releases of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP consultants can assist you to configure Cisco technology for connectivity solutions that combine simple, high-performance, integrated, and remote networking.

Maryland Cisco Help Cisco Networking Group Baltimore Maryland
MiamiBeach, FL Service Providers MiamiBeach, Florida Integration Specialist
Microsoft Active Directory Specialists Microsoft AD Technology Professional
Microsoft Enterprise Resource Planning On-site Technical Support Microsoft Enterprise Resource Planning Remote Troubleshooting
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Expert Microsoft Certified Best Practices Small Office IT Support

Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of IT support, performing a broad range of IT projects for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices that are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems rapidly.

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Windows Cluster Server 2008 Technical Support Services
Windows Failover Cluster Remote Troubleshooting

The cluster feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 has been dramatically re-engineered to simplify the installation, setup, and administration of server clusters that offer improved levels of network dependability, security, performance, and flexibility. New or enhanced capabilities include automated cluster Validation, revamped configuration and installation, improved cluster administration, new cluster infrastructure for increased uptime, hardened security and quorum structure, elimination of failure points, greater disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist your company assess the advantages of Windows clustering, plan and implement a deployment, educate your IT personnel to administer your failover clusters, provide ongoing consulting and support services, and create and validate a business continuity plan.

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Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, executing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to solve real-world IT problems efficiently.

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Solaris Online Specialists
Solaris Remote Integration Services

Progent offers national urgent technical support and troubleshooting services for companies that operate Solaris networks or whose IT systems feature a mix of Sun Solaris and Microsoft products. Remote network consulting provides maximum return for your IT dollar by preserving client efficiency and shortening the time charged for network repair services. Sophisticated online support technology and skilled service specialists and consultants allow Progent to solve most IT problems without wasting time and money by going to your location. In the vast majority of cases your network problems can be dealt with over the phone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP premier security specialists to assist you with the toughest system problems.

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MS SQL Applications Consultants
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SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid creation of cutting-edge high-end applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.

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Windows Server 2019 and SCOM Integration
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Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers major enhancements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.

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Small Business Computer Consultancy Firms
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Progent's Microsoft and Cisco certified computer engineers offer advanced help with a wide array of products and technologies and can provide that assistance online anywhere in the U.S. or onsite in major cities across the United States and anywhere in California. Progent offers online help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that include a combination of Windows and UNIX/Linux technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex connectivity problems, as well as the the assistance of CISM-accredited security engineers to assist with complex security planning and troubleshooting. Progent has provided remote troubleshooting to businesses in every state in the United States.

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Windows Server 2012 Live Migration Technical Consultant
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Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration strategies, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support, staff, create an enterprise-wide security plan, streamline IT management, assist with application development, and generate and validate a disaster recovery/business continuity plan.

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Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds assisting small organizations to reduce network downtime by offering affordable remote consulting support for disaster recovery/business continuity planning, high-availability network architecture, backup/restore solutions, and transparent system maintenance. Progent’s business continuity experts can help you to develop and validate an efficient business continuity plan that aligns with your business needs and IT budget. Progent’s disaster recovery engineers can help you to architect, deploy, and support resilient technologies including non-stop Internet connectivity, virtualization, fail-over clustering, load balancing, continual off-site backup, and geographically dispersed data centers.

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Nexus series switches are intended to deliver the throughput, scale, availability, cloud readiness, density, data protection and ease of management required to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and onsite consulting expertise to assist your business to create an efficient switch architecture, set up test environments to confirm your switching solution, deploy Nexus switches, define and enforce effective policies, run security and compliance tests, set up proactive monitoring and alert systems, fully utilize resources through virtualization, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and set up the powerful zero-downtime capabilities available for Cisco's Nexus products. Progent's consultants can also assist your business to upgrade efficiently from legacy Nexus switches or Catalyst switches to current Nexus platforms.

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Nexus series switches are intended to provide the performance, scale, uptime, cloud readiness, capacity, data protection and ease of management required to act as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and on-premises consulting services to help you to plan an optimal network architecture, build test environments to validate your network design, install and configure Nexus switches, define and implement effective policies, run security and compliance evaluations, configure advanced monitoring and alert systems, fully utilize resources through virtualization technologies, analyze and repair switching and routing issues, optimize system performance, perform capacity planning, and take advantage of the powerful fault-tolerant capabilities available for Nexus family of switches. Progent's consultants can also help you to upgrade non-disruptively from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

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Office 365 and iOS Online Technical Support
Office 365 Gmail migration Remote Troubleshooting

Microsoft allows you to create transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have some mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help you with any phase of planning, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is carried out on time and on budget.

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Exchange 2010 Migration Services

Progent offers comprehensive support for every phase of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of new software licenses and hardware needed, recommended sourcing, pilot testing at customer site or at Progent's testing facility, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the previous servers, and training for customer's support staff and users.

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CISA Certified Security Audit Consultancy
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The Certified Information Systems Auditor accreditation is an important achievement that represents mastery in network security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that candidates pass a comprehensive test administered by the ISACA professional association. Progent offers the services of a CISA-Premier network security audit consultant able to assist companies in the areas of IS audit services, IT enforcement, network assets and architecture ROI, information technology support, safeguarding of data assets, and business continuity preparedness.

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Exchange Technology Consulting Services
Help and Support for Exchange 2003

Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and maintaining messaging solutions for businesses in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to make sure that your email environment features protection, high uptime, easy connectivity for remote and mobile users, time-saving management utilities, and productive integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Exchange 2013 Server, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003 Server, and Exchange 2000. Progent can also help small or mid-size companies to upgrade to Exchange 2016 or Exchange 2013.

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Port of Mobile, Alabama Windows Server 2012 Solution Provider Server Consultant for Windows Server 2016 in Mobile
Consulting Services for ProSight Outbound Email Filtering
ProSight Email Guard Content Filtering Technology Professional

Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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Exchange Server 2003 Professional
Exchange 2003 Server Network Engineer

Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting email systems for clients in the and across the United States. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email system features compliance, fault tolerance, easy access for off-site and mobile users, time-saving management tools, and productive integration with telephony. Progent provides expertise and integration services for Microsoft Exchange 2016, Exchange 2013 Server, Microsoft Exchange 2010, Exchange 2007 Server, Exchange 2003, and Exchange 2K Server. Progent can also assist small or mid-size businesses to migrate to Exchange 2016 Server or MS Exchange 2013.

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Infor SyteLine CloudSuite General Ledger Professional
Consultancy for Infor SyteLine CloudSuite Materials Management

Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over a quarter century of experience helping manufacturing, distribution and service organizations to manage complicated supply chains and streamline critical business processes to bring products to market fast and meet customer schedules dependably. Progent can provide the skills of an ERP consultant with more than 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that spans from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, CPQ, web site integration, troubleshooting, data conversion, Office 365 integration, disaster recovery planning, and database administration.

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Remote Technical Support for Dynamics GP Accounting Dynamics GP Power BI Online Technical Support
Remote Troubleshooting for Colocation Center in Little Italy Colocation Center Integration Specialists
Word Markup Professional
Office Word 2016 Engineer

Progent's certified Office Word and Office 365 Word consultants can provide a broad selection of affordable remote consulting services to assist your organization to manage and troubleshoot your current Microsoft Word environment or assist you to move to a newer version of Microsoft Office Word. Support offered by Progent's experts include VBA programming, isolating and resolving compatibility problems between various versions of Word, integrating Word with different Office applications like Excel and Outlook or with 3rd-party data sources and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone integration, and remote training classes customized for your special requirements.

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SPS 2010 Support Outsourcing SharePoint Portal Server Computer Engineer
SQL 2008 Online Support Technical Support Services
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System Center 2012 Operations Manager Integration Services
System Center 2007 Support Outsourcing

Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, enhancing and troubleshooting SCOM environments and offer organizations of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and customize SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite technical support to assist you to remediate critical issues detected by Microsoft SCOM 2012.

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Sacramento Technical Support Organization Arden Small Business Network Consulting Firm Northern California
Juniper SSG550M Router Network Security Testing
Security Auditor for Juniper SSG320M Router

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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Microsoft System Center Operations Manager Configuration
Online Support for Microsoft Operations Manager

Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and repairing SCOM solutions and offer organizations of any size expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager.

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Security Firewall Configuration Phoenix, AZ Firewall Audit for Firewall
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Server Consultant Server Consultants
Expert Training Support and Help
Online Support for Knowledge Transfer

Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small companies who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.

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PIX Online Support Services
Technical Consultant for Cisco PIX Upgrade

Cisco's PIX firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent continues to offer consulting assistance for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can also help you determine whether to adopt more current firewall technology from Cisco. Progent's Cisco technology experts can help you plan and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls based on industry best practices.

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ProSight Remote Server Management Engineer
Automated Server Management Online Technical Support

ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity.

Setup and Support Network Engineer for Debian Linux, Sun Solaris, UNIX
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Web Site Integration
Data warehouse Coding

If you want to revamp your corporate web site, build internal webs for purposes such as HR or employee education, design a powerful web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can provide skilled and proven web designers. Progent's consultants can also help you design and manage a secure, robust server and communications infrastructure, including off-site and wireless access, to run your web tools.

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Small Business IT Outsourcing Company for Microsoft Exchange Server 2013 in Anaheim, Orange County Support Firm in Anaheim Fullerton Buena Park
Small Business Network Network System Support Consultant Suse Linux, Solaris, UNIX Specialists in Shreveport
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Specialist for Risk Monitoring CRISC Certified Online Technical Support
Support Organization Contractor Monterey Peninsula
Online Consulting for SCVMM 2016 Security
SCVMM 2016 and PowerShell Computer Consulting

System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to offer a unified solution for configuring and administering virtualized fabric and services across hybrid environments that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you migrate efficiently from legacy versions of Virtual Machine Manager, develop processes for building and installing virtual machines and VM hosts, implement high-availability scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches, write and refine PowerShell scripts, and assist you to evaluate the strategic advantages of the latest technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts offer world-class Windows Hyper-V consulting and VMware ESXi support.

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System Consulting Services for Cisco Lexington, Fayette County Lexington-Fayette National Cisco Information Technology Outsourcing Company
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Tech Support For Small Business for Exchange Server 2016 Twin Cities, Minnesota Install for Exchange 2007
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Technology Consulting Services for Office 365 Training Onsite Technical Support for Office 365 Publisher Integration
Technology Consulting for Co-Location Co-Location IT Consultants
macOS and Cisco ASA Firewalls Network Consulting
Mac Disaster Recovery Consultants

Progent's certified security staff can help you safeguard your Mac network through professional support offerings such as running security tests, clean up after virus and worm penetrations, setting up firewalls, integrating secure remote and mobile access, deploying monitoring programs for protection against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the specific goals of your business network.

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Windows 7 64-bit Upgrade Problem Resolution Windows 7 64-bit Upgrade Small Business Network Consulting Companies
Windows 7 Consultants Windows 7 Training Onsite Technical Support
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Online Support Services for Android and Outlook integration
Android DNS Technical Support

Progent's veteran group of network consultants and subject matter experts have extensive experience delivering remote and on-premises support for businesses of all sizes who want to incorporate Android phones and tablets into their information systems so that mobile clients can communicate and collaborate from anywhere. Progent has the breadth of skills to resolve technical issues that involve numerous vendors and that entail a combination of older and current technology. Progent provides cost-effective online consulting to assist you with any aspect of planning, configuring, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to help you to handle particularly challenging technical issues, or Progent can provide comprehensive project management support to help you complete major IT projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one training sessions to help you manage and use Android phones and tablets efficiently.

Windows Server 2016 Support Team Windows 2008 Server Computer Help Baton Rouge, LA
Microsoft Lync Server IM On-site Technical Support
Lync Server 2010 Professional

Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or Office 365 and simplify management through integration with Windows AD. Lync can also reduce expenses by eliminating VoIP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support services to help your company to maintain and troubleshoot your current Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business upgrade.

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CCIE Expert Certified Outsourcing for IP phones
Network Consulting for Cisco VoIP phones Single Number Reach

Progent's Cisco CCIE-certified networking consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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SQL Server 2012 Performance Tuning Engineer
Microsoft Certified Expert IT Services for SQL Server 2012 Monitoring

Progent can provide the support of certified consultants and experienced software developers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and data security consultants to assist you to assess the potential benefits of SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and configure a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.