Professional Remote Technical Support for Ann Arbor, Michigan Small Business Computers from World-class Engineers
Small companies have traditionally been ignored by major IT service firms. Some small businesses permit themselves to grow dangerously reliant on individual consultants or small consulting organizations who don't have the size or broad knowledge to respond quickly or efficiently to technical emergencies. Still other small companies resort to mass-market service firms that employ personnel taught to offer standardized solutions to common issues but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization that characterizes small company information networks.

Progent's proven approach to providing low-cost and successful network support to small businesses has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has provided online help to small businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the skills of your internal IT service staff. This can save money and help meet schedules for major projects such as application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Core Technologies Supported by Progent for Ann Arbor, Michigan Businesses
As a Microsoft-certified Partner consulting company with a world-class group of Cisco Premier CCIE networking experts and Apple Computer accredited consultants, Progent offers urgent assistance and affordable online consulting to Ann Arbor, MI businesses for a broad range of computer technologies including:

Service Delivery Alternatives Available for Ann Arbor, Michigan Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive activity records, consistent follow-up, and tight cost control for an array of IT service delivery alternatives that include remote troubleshooting, onsite support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help clients to analyze and repair network problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle the majority of network issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to deliver small companies the optimal solution: in-person support professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how and why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. for more information, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies such as Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, fault tolerant network design, virtual server solutions, plus integration, customization and training for business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects including office moves and massive software upgrades, longer term projects like upgrading a legacy MRP system to a modern Microsoft Dynamics 365 solution, relational database software development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Infrastructure Expertise for Teleworkers
    Progent can assist small and medium-size businesses to plan, implement and troubleshoot the infrastructure for a remote workforce. Areas of infrastructure where Progent's consultants offer support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN design and implementation, and robust Internet connections. For details about Progent's infrastructure consulting expertise for an at-home workforce, visit infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in a setting that not only provides the top level of dependability and expandability but that is also convenient for customers to transfer to a different service provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit companies with mixed environments to benefit dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can support the multi- OS and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for network information security and reporting.

The scope and size of Progent's consulting staff offer a powerful array of benefits to companies trying to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the forefront of network service, performing a wide range of technical tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for solving actual IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for remote support and in-person visits per minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids major invoices for fast repairs. Another benefit of by-the-minute pricing is that you are not tempted to allow less critical problems to fester until they grow into big ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every customer. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who won't release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small businesses who work with freelance consultants or who employ in-house support personnel gain when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Ann Arbor, Michigan company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24-7 Telecommuter Collaboration Specialists At Home Employees Collaboration Software Online Consulting

    • Open Now Microsoft Dynamics GP Support and Setup
    Microsoft Financial Software Configuration

    Microsoft Dynamics GP/Great Plains allows you to grow and control your company better by offering easy access to strategic data and a rapid ROI. Microsoft Dynamics GP confers important business benefits such as its ability to expand the reach of your company, handle your accounting, automate financial processes, standardize processes throughout your business, improve inventory control, enhance order accuracy, expand sales and minimize lead-time, and maximize free cash flow. Progent can help you set up and manage a robust, secure server and network foundation to support Great Plains, and can provide expert Dynamics GP consultants to make sure you reap all the advantages of your Microsoft Dynamics GP/Great Plains software.

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    Microsoft Certified Partner SQL Server 2019 and Power BI Support Outsourcing

    Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical remote and onsite consulting expertise, software development, and debugging services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a seamless information management solution.

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    Windows, UNIX, Solaris Computer Consulting

    If your company operates a UNIX, Linux, or Sun Solaris environment or a mixed-platform network, Progent's CISA and CISSP-premier security specialists can assist your entire enterprise in a broad range of security topics such as security administration procedures, security design and models, connection management systems and techniques, applications development security, operations security, physical security, telecommunications, network and web security, and business continuity planning. CISM, CISSP and ISSAP define the core skills and worldwide standards of performance that network security managers are expected to master. These certification offer executive management the assurance that consultants who have earned their CISM or ISSAP qualification have demonstrated the background and theory to deliver world-class security management and consulting help.

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    Progent can help small and medium-size organizations to provide their home-based employees with transparent access to cloud applications and services.

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    Microsoft Small Business Server is a low-cost suite of essential servers that offers the basis for a powerful but manageable IT network. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server calls for a network consultant with real-world background planning and integrating seamless, comprehensive business network solutions. Progent's Microsoft SBS Server consultants have an average of over a decade of experience supporting business systems based on Microsoft platforms. This experience assures you success in deploying, administering, and troubleshooting network environments that incorporate the SBS Server package of servers and applications.

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    Progent's Cisco-Premier network experts offer professional PIX Firewall consulting services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, speed and availability for business environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative tools. Progent's Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    • Les Kent has a 35-year track record of effective technology integration, business management, marketing, and operations. He has demonstrated a knack for creating sophisticated information technology solutions in his roles as as a system designer, application developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and global corporations.

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    DoubleTake/Carbonite Software offers a family of products intended to deliver small and midsize companies a variety of cost-effective alternatives for replicating and restoring vital workloads including Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small company information networks to create an advanced state of availability and disaster recovery capability at an affordable price.

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    Progent's Symantec experts can assist you to maintain legacy Symantec firewall and VPN products including the Symantec Raptor and VelociRaptor line or show you how to migrate to newer firewall/VPN solutions. Progent can also enable you to create and implement a complete security strategy that can incorporate firewall and VPN devices and software, outsourced security and virus protection services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for continuing network support, administration, training, and security consulting.

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    Progent has two decades of background helping small and medium-size businesses to design, implement, optimize, administer, and troubleshoot IT networks that support at-home workers.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information.

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    Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices.

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    Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi access points, tuning wireless throughput by reducing the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening data security by identifying cyber threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology.

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    Progent's UNIX family consulting experts provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent offers your organization contact with UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of expertise provides you with an easy single source to help you create and maintain a secure and reliable cross-platform network and communications solution that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Progent's certified Windows Server 2022 experts can help your company to plan and carry out a cost-effective upgrade to Windows Server 2022 that features high availability and that uses an on-premises system model or a hybrid model that combines cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.

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    Stealth intrusion checking is an important component of any overall IT system security plan. Progent's security experts can run extensive intrusion checks without the awareness of your company's in-house IT resources. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion detection alerts and event history monitoring are properly set up and consistently observed. Progent can provide continuous autonomous penetration testing to map your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, missing patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks typical of modern strains of ransomware.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools by SentinelOne to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats.

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    Progent's Microsoft certified experts offer a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP platform built, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you are able to purchase only the functions you currently require, with the ability to expand clients and increase capabilities when necessary. Progent's Dynamics GP/Great Plains support experts can show you how to deploy, customize and administer the current release of Dynamics GP or migrate smoothly from an older release.

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    Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall experts can help your business to integrate your Fortinet firewalls to protect all your digital resources at the enterprise perimeter, within the data center core, at branches, and in the cloud.

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    Progent's team of application experts can provide advanced support, software programming, deployment assistance, and online classes for popular applications that address key areas including ERP, financials, business reporting, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with decades of background delivering high-level consulting support remotely, Progent can help clients anywhere in the U.S. to avoid the time and fees associated with travel and on-site activity without sacrificing the effectiveness of technical services.

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