Ann Arbor, MI Online Support from World-class Computer Network Service Professionals
Progent's computer help services can provide your Ann Arbor, MI business affordable and dependable support from enterprise-class technical professionals. By providing network support service when you need it, offering advanced knowledge for critical technologies, offering unique support such as automated server monitoring, and invoicing only for services you receive, Progent offers your Ann Arbor, Michigan company an economical solution for optimizing the productivity of small-scale office information systems. If you maintain an onsite datacenter, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and manage a reliable and secure information system and to have quick access to the experienced consulting usually available only to corporations who are able to afford a sizeable in-house IT staff.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network support team. This can reduce expenses and help meet schedules for big IT initiatives like application programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your business to plan and execute a sensible cloud strategy.

Key IT Areas Supported by Progent for Business Networks in Ann Arbor, Michigan
Progent provides the support of accredited experts for all facets of business network technology found in small and midsize companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Ann Arbor, Michigan Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Model promotes fast response, thorough activity documentation, reliable follow-up, and strict cost control across a range of IT support delivery options that include online repairs, in-person support, and high-end consulting.

  • Remote Support
    Progent’s Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and fix network problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers allows them to resolve most IT problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to accommodate urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small businesses the optimal solution: onsite support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for in-person support visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, visit Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability it system design, virtualization solutions, plus integration, customization and support for small business software such as financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and massive system migrations, longer term projects like business reporting software programming and support, database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as data restoration and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in an environment that not only provides the highest level of availability and extensibility but that is in addition easy for clients to migrate to a different support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and network management while getting world-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can handle the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the software licenses in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Ann Arbor, Michigan Businesses
Progent's size, depth of information technology expertise, and experience with corporate network consulting enable small companies to sidestep the problems related to excessive dependence on small support firms or freelance engineers.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, smaller companies often rely excessively on freelance engineers. Though individual support providers carry lower expenses than larger support firms and can typically charge apparently smaller fees, individuals are often spread too thin to respond quickly to critical situations. If an independent consultant is occupied with different client, sick, on travelling, or in class, the absence of replacement personnel may require your business to go without help in case of an emergency. The more your small business expands, system unavailability or problems with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast because of lower output. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a large engineering group to fall back on for advice requires them to learn in place while your business ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of smaller support organizations or independent consultants focused on small company network support may excel at providing connect-the-dots solutions but lack the background to deal efficiently with complicated IT configurations with mixed platforms, many locations, VoIP systems, mobile workforces, integrated financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your business because big-company environments are characteristically complex, integration issues require thorough knowledge in numerous technical areas, and achieving a high degree of robustness, availability, and protection calls for enterprise-proven leading practices.

  • Build a Solid Basis for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc fixes commonly get tossed onto of a marginal structure. As a company grows, stability and scalability problems can undermine the success of the business. These environments require thorough assessment, smart strategic analysis, and broad-based experience to migrate to a network infrastructure that will provide the solid foundation to meet current business requirements and support future expansion.

  • Team with Solution Finders, Not Product Resellers
    Smaller companies require guidance and education to navigate through an ever more complicated maze of technology options available for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or support organization that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent offers services exclusively. This permits Progent to match consulting support with the genuine needs of clients. Mixing network support and product selling can result in a conflict where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a small business.

How to Contact Progent
If your Ann Arbor, Michigan company needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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