Low-cost Computer Tech Support from Microsoft certified Consultants for Businesses in Ann Arbor, MI
By delivering world-class know-how whenever you require it, providing in-depth knowledge for key applications, offering innovative services like virtual data center hosting, billing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your information system and cut support costs. Progent recognizes that network protection, reliability, and performance are as critical to small companies as to major corporations but that small organizations don't have the economy of scale to spend heavily in computer networks and in-house support staffs. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to deliver the IT support your company requires when you need it and at prices you can afford.
For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.
Progent can also offer the services of certified consultants to assist your company to design and implement a sensible cloud strategy.
Popular Technologies Supported by Progent's Consultants for Businesses in Ann Arbor, Michigan
Progent's national team of certified support professionals offers support for all aspects of network systems found in companies of any size. Practice areas served by Progent in and around Ann Arbor include:
Support Delivery Alternatives Available for Ann Arbor, Michigan Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering computer support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service documentation, dependable follow-through, and tight cost control for a range of IT service delivery options that include remote repairs, onsite support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to handle most network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online network troubleshooting services.
- On-site Service
Progent offers on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: in-person service professionals when you need them as well as the on-line help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses affordable availability of world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for small business applications including financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, extended initiatives such as business reporting application programming and support, database software development and administration services, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.
- Application Hosting
Progent can host mission-critical applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is possible using the type of internal data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and extensibility but that is also simple for clients to transfer to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for network data protection and reporting.
The breadth and size of Progent's consulting team offer a unique set of benefits to clients trying to increase the business value of their information system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for repairing real-world network problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services provided during normal business hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big invoices for quick repairs. An additional advantage of by-the-minute billing is that customers are not tempted to permit less critical problems to fester until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to each client. The practice of detailing and archiving support activity results in more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain in-house IT staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Ann Arbor, Michigan company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).