Expert Online Support for Ann Arbor, Michigan Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large network support organizations. Some small companies allow themselves to become excessively reliant on individual engineers or small consulting organizations who don't have the bandwidth or extensive skill sets to react quickly or efficiently to network crises. Still other small businesses turn to mass-market service providers staffed with personnel taught to provide standardized fixes for common problems but who are missing the experience and versatility to handle the variety of environments and lack of standardization typical of small business information networks.

Progent's time-tested approach to providing affordable and successful technical support to small businesses has made Progent among the most respected Microsoft-certified network consulting organizations in the United States. Progent has provided remote help to small businesses in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal IT support staff. Co-sourcing can save money and minimize technical risks for major projects such as software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can also provide the services of accredited consultants to assist your business to design and execute your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Office Networks in Ann Arbor, Michigan
Progent's group of world-class experts provides assistance for all facets of network systems found in companies of all sizes. Technologies served by Progent in and around Ann Arbor include:

Support Delivery Options Available for Ann Arbor, Michigan Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, and network administration. Progent's model for delivering IT support is built on the Call Center structure common to big IT groups. Progent's Help Desk Support Model promotes fast response, thorough activity documentation, reliable follow-through, and tight expense monitoring for an array of network service delivery options that include online troubleshooting, in-person help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and fix network issues without the expense or delay of in-person support visits. The background of Progent's network consultants allows them to resolve most network problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: onsite service professionals when you require them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how and why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, see Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, network security engineering, non-stop network consulting, virtual server strategies, plus configuration, programming and support for small business programs such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office relocations and major software migrations, extended projects like upgrading an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, database application development and administration services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like data restoration and virus cleanup.

  • Infrastructure Support Services for Teleworkers
    Progent can help small and medium-size businesses to design, implement and debug the network infrastructure to support telecommuters. Areas of network infrastructure where Progent's experts offer guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless LAN design and implementation, and reliable Internet connectivity. To find out about Progent's network infrastructure consulting services for telecommuters, refer to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top degree of dependability and expandability but that is also convenient for clients to transfer to a different service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can handle the multi- OS and non- standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Ann Arbor, Michigan Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate network support allow small businesses to sidestep the problems associated with excessive reliance on thinly staffed support firms or freelance consultants.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT support, smaller businesses sometimes depend excessively on individual consultants. Although freelance service engineers carry lower expenses than more substantial IT service organizations and can afford to charge nominally lower rates, individuals are frequently spread too thin to respond quickly to critical network problems. If an independent consultant is occupied with another customer, ill, on travelling, or in training, the lack of backup staff may require your business to wait for help in case of a crisis. As your small business grows, system downtime or difficulties with line-of-business applications become more costly. The money you believed you were conserving on an independent consultant can evaporate fast due to lower output. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting team to rely on for help forces them to train in place while your business winds up footing the bill for their ongoing training.

  • Have Access to Certified Professionals in Advanced IT Issues
    Many smaller support organizations or independent consultants who concentrate on small business network consulting are capable of delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex IT infrastructures with a variety of operating systems, multiple locations, VoIP systems, mobile clients, integrated financial and operational applications, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your company because big-company environments are inherently complicated, integration issues demand thorough understanding of in many technical disciplines, and reaching an acceptable level of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of improvised repairs commonly get piled onto of a weak foundation. As a business grows, reliability and scalability problems can hinder the success of the organization. Such environments require proper evaluation, intelligent business analysis, and in-depth experience to migrate to an IT infrastructure that can act as the reliable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller businesses need guidance and education to navigate through an ever more complicated maze of IT alternatives available for accelerating business growth and enhancing productivity. They do not need a network consultant or support organization that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match consulting support with the genuine needs of clients. Mixing network support and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Ann Arbor, Michigan company needs to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consultants can assist you to evaluate the potential benefits of Hyper-V-based server virtualization for your company, conduct test implementations to verify Hyper-V's compatibility with your production software, assess your network infrastructure for smooth operation with virtualization solutions, assist you in migrating to Windows Server 2008 and configuring Windows Hyper-V, train your IT staff to monitor and manage Hyper-V, provide world-class consulting help for enhancing the security of your virtual servers, design and test disaster recovery processes that maximize system availability, and provide ongoing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk outsourcing.

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    Progent's Microsoft and Cisco premier computer consultants offer advanced support for a broad range of products and technologies and can deliver that expertise remotely anywhere in the U.S. or in person in major cities throughout the United States and anywhere in . Progent provides online support for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that incorporate a mix of Windows and UNIX-family technology. Progent also can provide access to the help of Cisco CCIE network specialists for the toughest network issues, plus the support of CISA and CISM-accredited security engineers to handle high-level security design and problem solving. Progent has provided online network support to businesses in all 50 states in the U.S.

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  • Outlook autodiscover Information Technology Consulting Exchange Online and on-premises Exchange Consultant
  • Palo Alto Networks PA-5400 Series Firewalls Security Organization 24 Hour Palo Alto Networks PA-5400 Series Firewalls Firewall Network Install
  • Microsoft Exchange System Support Ann Arbor Flint
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    • Mac Online Technical Support Professionals
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    Progent provides national remote phone support and consulting services for companies who operate macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft Windows technology. Progent's engineers can provide Mac users a range of services including desktop support, migration to the latest version of macOS from earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online IT help provides optimum return for your information technology dollar by protecting client productivity and limiting the hours billed for network analysis and repair. Sophisticated online access technology and experienced service specialists and consultants combine to enable Progent to solve the majority of network problems without squandering time and expense by going to your location. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP premier security professionals to help you with the most difficult system issues.

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  • Risk Response On-site Support Support CRISC Certified Risk Monitoring
  • SCVMM 2012 and Hyper-V Professional VMM Database Onsite Technical Support
  • SQL Server 2014 AlwaysOn Consultant Services SQL Server Analysis Services Network Consultants
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  • SQL Server 2019 Specialists Remote Troubleshooting SQL Server 2019 R Services
  • SQL Server Configuration Manager Network Consulting Support and Setup SQL Server Analysis Services
  • Services Office Word and SharePoint Office Word co-editing Consultancy
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  • Small Business Network Consulting Firms Urgent Network Support Ann Arbor, MI Ann Arbor Specialists Help Desk
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    • 24/7 Microsoft Certified Engineer MS SQL Server
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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class programs that can provide your company a critical competitive edge. SQL Server provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.

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    • Consult Microsoft Virtual Server 2005
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    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and based on software first developed by Connectix, provides the performance needed to accomplish hardware reduction, software migration, and server isolation tasks via virtualization technology in an enterprise-class IT environment with high expandability, manageability, and availability. Microsoft has aimed Virtual Server at businesses who want to enhance operational efficiency in software programming and testing, upgrading from legacy line-of-business applications, and server consolidation. Progent's professional Virtual Server experts can assist your business to evaluate and integrate Microsoft Virtual Server.

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  • Windows Server 2003 Specialists Microsoft Certified Expert Windows 2003 Server Configuration
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    • Online Wireless Site Survey Computer Consulting
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    Progent's Wi-Fi site survey services help you to plan, deploy and troubleshoot a Wi-Fi network optimized for your facilities, offering you a wireless solution that has the reception, performance, density, Quality of Service, security, and hand-off capability your business needs. Wireless survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and onsite site survey services for confirming, tuning, and debugging an operational wireless network.

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