Professional Remote Support for Ann Arbor, Michigan Networks from Microsoft Certified Engineers
Small businesses have traditionally been underserved by large network support organizations. Some small companies allow themselves to grow excessively dependent on individual engineers or small support organizations who don't have the bandwidth or broad skill sets to react promptly or effectively to network emergencies. Still other small companies turn to giant service firms staffed with technicians able to offer by-the-numbers fixes for ordinary problems but who are missing the experience and versatility to handle the diversity of configurations and absence of standards typical of small company IT networks.
Progent's time-tested methodology for providing affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the United States. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for major projects like application development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your company to plan and implement a sensible cloud strategy.
Core Products and Technologies Serviced by Progent's Consultants for Companies in Ann Arbor, Michigan
Progent's nationwide group of industry certified consultants offers support for virtually all aspects of information technology deployed by organizations of any size. Technologies served by Progent in and around Ann Arbor include:
Support Delivery Options for Ann Arbor, Michigan Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's paradigm for providing IT support services is built on the Call Center operational structure common to big IT groups. Progent's Helpdesk Support Model ensures fast support, comprehensive service documentation, reliable follow-through, and tight expense control for a range of network support delivery alternatives that include online troubleshooting, onsite support, and top-level consulting.
- Online Service
Progent's Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online network support services.
- On-site Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how and why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Online Help Desk Services.
- Help Desk Co-management Services
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk sharing services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network security engineering, non-stop it system engineering, server virtualization strategies, plus configuration, programming and training for business programs including accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, extended projects such as upgrading a legacy ERP system to a modern MS Dynamics 365 solution, database software programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as data restoration and virus cleanup.
- Network Infrastructure Guidance for Teleworkers
Progent can help small and medium-size companies to plan, configure and debug the network infrastructure required for telecommuters. Areas of infrastructure where Progent's experts can provide support include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless network design and deployment, and reliable Internet access. For information about Progent's network infrastructure support services for at-home workers, go to network infrastructure support services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in an environment that not only delivers the top level of dependability and scalability but that is in addition simple for clients to transfer to a different support firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you�re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network security and can assist with advanced security programs such as SIEM solutions to help companies comply with business standards and government requirements for IT information security and reporting.
The breadth and depth of Progent's engineering team offer a powerful set of advantages to clients trying to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Methodology
Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the front lines of network support, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT skills, but also a support engineer with proven methods for repairing real-world IT problems quickly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size bills for quick solutions. Another advantage of by-the-minute pricing is that clients won't be inclined to permit less critical problems to stay unaddressed until they become big problems.
Read more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by every consultant to each client. The practice of documenting and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Ann Arbor, Michigan company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).