Expert Online Support for Ann Arbor, Michigan Networks from World-class Engineers
Small businesses have typically been underserved by large network support firms. Some small companies permit themselves to grow overly reliant on freelance consultants or small consulting firms who lack the bandwidth or extensive skill sets to respond quickly or effectively to network crises. Still other small businesses turn to giant service firms staffed with personnel taught to provide standardized fixes for ordinary issues but who are missing the background and versatility to handle the diversity of environments and absence of standardization that characterizes small business IT networks.
Progent's time-tested approach to providing affordable and successful network service to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has provided online support to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network service group. This can reduce expenses and minimize technical risks for major projects like software development, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your company to plan and execute your cloud strategy.
Core Products and Technologies Supported by Progent for Office Networks in Ann Arbor, Michigan
Progent's nationwide team of world-class experts offers support for all facets of information systems deployed by businesses of all sizes. Technologies supported by Progent in and around Ann Arbor include:
Service Delivery Options Available for Ann Arbor, Michigan Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Mechanism promotes fast response, thorough activity records, consistent follow-up, and strict cost control across a range of IT support delivery options that include online repairs, in-person help, and top-level consulting.
- Remote Service
Progent's Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's online network support expertise.
- Onsite Service
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small companies the ideal combination: onsite support professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems. To learn more, visit Online Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, refer to Progent's shared Help Desk services.
- Consulting Services
Progent offers small companies affordable access to world-class consultants who can deliver help with critical technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network security consulting, high availability it system design, server virtualization solutions, plus integration, customization and training for business applications such as accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, longer term projects such as customizing a legacy ERP platform to a current Microsoft Dynamics 365 solution, database application development and DBA support, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and malware cleanup.
- Infrastructure Expertise for Teleworkers
Progent can assist small and medium-size companies to plan, configure and debug the network infrastructure required for telecommuters. Areas of infrastructure where Progent's consultants can deliver assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN design and implementation, and robust Internet connectivity. To learn about Progent's infrastructure support services for a remote workforce, visit network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also easy for clients to migrate to another service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- OS and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting services to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can assist with complex security projects like SIEM solutions to help companies comply with business standards and statutory mandates for network data security and incident reporting.
The scope and depth of Progent's engineering team offer a unique array of advantages to clients wishing to increase the business value of their IT system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical skills, but also a support engineer with proven approaches for repairing actual network problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration charge and requires no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for fast repairs. An additional advantage of granular invoicing is that customers will not be tempted to permit incipient problems to fester until they grow into major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to every customer. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Small businesses who utilize independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Ann Arbor, Michigan company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).