Ann Arbor, MI Online Help from World-class Computer Service Experts
Progent's computer help services can provide your Ann Arbor, MI company budget-friendly and reliable support from world-class consulting professionals. By providing IT support help when you need it, providing specialized expertise for mission-critical technologies, offering value-added services such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Ann Arbor, Michigan company an affordable solution for optimizing the business value of small office information systems. Whether you run an on-premises datacenter, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to build and manage a robust and secure IT system and to have fast availability of the seasoned support typically restricted to businesses who can afford a large in-house IT group.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the skills of your internal IT service personnel. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to design and execute your cloud strategy.

Core IT Areas Supported by Progent for Ann Arbor, Michigan Business Networks
As a Microsoft-certified Partner consulting company that maintains a large group of Cisco Premier CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency assistance and affordable online consulting to Ann Arbor, MI businesses for a broad array of computer technologies including:

Service Delivery Options for Ann Arbor, Michigan Companies
Progent offers a variety of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough service documentation, consistent follow-through, and strict cost control for a range of IT service delivery modes that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix network problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most network issues rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's remote network support services.

  • Onsite Service
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: onsite service professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, visit Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security engineering, non-stop network consulting, virtual server strategies, plus integration, programming and training for business software including accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects including office moves and massive system upgrades, longer term projects such as business analytics software development and support, relational database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange and Microsoft SQL Server to provide small companies with higher levels of availability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that support the gear of many of the world's largest information technology companies, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of availability and expandability but that is also convenient for customers to migrate to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory regulations for IT information security and incident reporting.

The breadth and size of Progent's consulting staff bring a unique array of advantages to clients trying to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the forefront of IT service, performing a broad range of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for resolving actual network problems efficiently. Read more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up charge and requires no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with big invoices for quick fixes. Another benefit of granular billing is that clients will be less inclined to allow less critical problems to fester until they become big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by each staff member to each customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Small businesses who work with independent service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your Ann Arbor, Michigan business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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