Affordable Computer Help from Microsoft certified Professionals for Companies in Ann Arbor, MI
By offering world-class support whenever you require it, providing specialized expertise for critical applications, providing innovative services like virtual data center hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent enables your company to increase the competitive value of your It system and minimize service expenses. Progent appreciates that network security, dependability, and efficiency are just as important to small businesses as to large corporations but that smaller organizations don't have the leverage to invest heavily in information technology and in-house service groups. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's capability to deliver the network support expertise your company needs whenever you require it and at prices you can afford.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified experts to help your business to plan and implement your cloud computing strategy.
Primary Technical Areas Serviced by Progent for Ann Arbor, Michigan Businesses
A Microsoft-certified Partner IT service firm with a large group of Cisco CCIE networking experts and Apple accredited engineers, Progent provides urgent troubleshooting and low-cost online consulting to Ann Arbor, MI small businesses for a wide range of information technologies including:
Service Delivery Options Available for Ann Arbor, Michigan Companies
Progent has a selection of options for providing small companies with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive service documentation, dependable follow-through, and tight expense control across an array of network support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's online computer support services.
- Onsite Service
Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small businesses the best of both worlds: onsite support professionals when you need them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about how and why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems. For details, refer to Online Help Desk Services.
- Consulting Services
Progent provides small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant network consulting, server virtualization solutions, plus integration, programming and support for small business programs including financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term initiatives like management information software programming and customization, database application programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response such as data restoration and malware removal.
- Application Server Hosting
Progent can host vital applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher degrees of reliability, security, and performance than is feasible using the class of in-house data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs remain current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition easy for customers to transfer to a different service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can handle the mixed- OS and loosely standardized environments common with small companies, and keeps control of the software in the customer's possession so that moving to a new virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced online consulting services to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for IT information security and reporting.
The scope and size of Progent's consulting team bring a unique set of benefits to organizations trying to maximize the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, in the trenches of IT support, performing a wide range of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only expert IT help, but also a consultant with proven approaches for repairing real-world network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during normal business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size bills for quick fixes. An additional benefit of granular invoicing is that clients will be less tempted to allow less critical problems to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to each client. The discipline of documenting and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small companies who work with freelance service providers or who maintain in-house IT staffs gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Read more details about Progent's knowledge transfer services.
In case your Ann Arbor, Michigan company wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).