Affordable Network Help from Microsoft and Cisco premier Experts for Companies in Ann Arbor, MI
By delivering world-class support when you need it, providing specialized expertise for critical business applications, offering innovative services like virtual data center hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent helps your company to increase the competitive value of your information system and cut support expenses. Progent understands that network security, reliability, and efficiency are as important to small companies as to major enterprises but that small organizations lack the leverage to spend aggressively in information networks and internal service staffs. Progent's fundamental value proposition is that no IT support organization can match Progent's capability to deliver the network support your business requires when you need it and at prices you can justify.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house network support team. This can save money and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to design and execute a sensible cloud strategy.
Key Products and Technologies Supported by Progent for Companies in Ann Arbor, Michigan
Progent's nationwide group of certified consultants offers support for all facets of information systems found in companies of any size. Practice areas supported by Progent in and around Ann Arbor include:
Support Delivery Options for Ann Arbor, Michigan Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and IT administration. Progent's model for providing IT support is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity records, reliable follow-up, and tight expense monitoring for an array of network service delivery modes that include online troubleshooting, in-person help, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and repair network issues without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers allows them to resolve most IT issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to accommodate urgent situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's remote computer support services.
- Onsite Service
Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to give small businesses the ideal combination: onsite service technicians when you need them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems. For details, visit Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting. To learn more, refer to Progentís Help Desk sharing services.
- IT Consulting Services
Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant network engineering, virtual server strategies, plus configuration, programming and training for small business software such as accounting, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, extended projects such as customizing an older ERP platform to a modern Microsoft Dynamics 365 solution, relational database application programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response like disaster recovery and virus cleanup.
- Infrastructure Consulting Services for Telecommuters
Progent can help small and medium-size businesses to design, deploy and debug the network infrastructure required for work-from-home employees. Areas of infrastructure where Progent's experts offer guidance include safe and convenient VPN connectivity, VDI desktop platforms, router setup, Wi-Fi LAN design and deployment, and reliable Internet access. For information about Progent's network infrastructure support services for a remote workforce, visit infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in an environment that not only delivers the top level of availability and expandability but that is also simple for customers to migrate to another service provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and network management while getting world-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can support the mixed- platform and loosely standardized environments common with smaller businesses, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced online support services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Ann Arbor, Michigan Small Businesses
Progent's staff size, breadth of technical expertise, and experience with corporate network support enable small businesses to avoid the problems related to over reliance on small service organizations or independent engineers.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For IT services, smaller companies often rely excessively on individual consultants. Though individual service providers carry lower overhead than more substantial IT service organizations and can typically charge apparently smaller fees, individuals are frequently too busy to react quickly to critical network problems. If a freelance consultant is occupied with different client, sick, on travelling, or in class, the lack of replacement staff may require your business to go without help during an emergency. As your company grows, system unavailability or difficulties with line-of-business programs become more costly. The dollars you believed you were saving on an independent consultant can disappear fast due to lower productivity. In addition, when freelance engineers confront new technologies, the lack of a large consulting team to count on for help forces them to learn with the meter running while your organization ends up footing the costs for their ongoing education.
- Gain Access to Experts in Sophisticated Information Technology Issues
The majority of small support firms or freelance engineers who concentrate on small company network support may excel at providing routine fixes but don't have the background to deal cost-effectively with complex IT configurations with a variety of operating systems, numerous sites, Voice over IP systems, remote workforces, integrated accounting and operational applications, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's extensive group of specialists can benefit your company because enterprise networks are by nature complicated, integration problems demand in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, reliability, and security requires industry-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Without a carefully designed architecture, a sequence of ad hoc fixes often get tossed on top of a tenuous foundation. As a company evolves, stability and scalability problems can hinder the success of the organization. These environments require thorough evaluation, intelligent business planning, and in-depth experience to upgrade to an IT environment that will act as the solid basis to handle critical business requirements and ease downstream growth.
- Team with Solution Consultants, Not Resellers
Small businesses need guidance and education to work through an ever more complicated maze of technology options offered for enabling growth and improving productivity. Businesses do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to align consulting services with the real interests of customers. Mixing network consulting and product reselling can result in a situation where the recommended solution is built around a preselected vendor instead of being driven by the true needs of a small business.
How to Contact Progent
If your Ann Arbor, Michigan company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).