The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can help your company to maintain your existing PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Network Help Desk Outsourcing Support Services for PC desktop technical support are intended specifically for small businesses who need immediate availability of a Help Desk Service Center with professional phone support and full escalation capability but who must work within a modest IT budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Progent has been providing SharePoint consulting services since the first SharePoint product was published over a decade ago, and Progent has the breadth and depth of technical know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring substantial business value to your information network. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide whether an on-premises, Cloud-based or hybrid deployment is best suited for your company; and select the most appropriate edition of SharePoint 2013 for your applications. Progent offers full project management support or can assist in specific jobs related to your SharePoint 2013 deployment.
Progent's Cisco Meraki Wi-Fi AP experts offer online and on-premises support services to assist businesses of all sizes to design, install, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products including Catalyst and Nexus switches, routers and firewalls to create a cohesive ecosystem that provides the same access, performance, security, ease of management and uptime for wired and wireless users regardless of their mobility or device.
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware.
Progent's ransomware consultants can help you to assess your ransomware defenses, monitor and guard your IT environment, help with settlement negotiations with a hacker, and restore an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
System Center Configuration Manager 2016 automates software deployment and updating, streamlines compliance settings control, inventories network assets, guards against company data leakage, provides network health reporting, allows safe self service, and offers a single point of control for administering multi-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can help your organization with any aspect of designing, installing, using and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small businesses who utilize familiar independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Progent's management team includes industry veterans with years of background delivering network consulting services, troubleshooting, and long-term information system planning to businesses ranging from small offices to Fortune 500 companies. Great service requires great personnel, and Progent is proud to have assembled a management team that can provide customers with the best service value available anywhere.
Progent's Microsoft-certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT management staff, create a corporate-wide security strategy, streamline IT management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the capability of your current Windows 2K Servers and can streamline system administration, offer tech support and troubleshooting, and strengthen security. Progent can also help you create, justify, and implement a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in designing pilot programs to eliminate the obstacles involved with migrating to Windows 2003 Server by identifying possible hardware and application compatibility issues.
SQL Server 2005 delivers indispensable, familiar tools to computer professionals as well as to information workers, lessening the complexity of designing, integrating, administering, and accessing company data and analytical applications in environments ranging from mobile devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consultant with real-world experience and broad knowledge in planning and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent’s Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading shared PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Cisco certified Wi-Fi consultants can provide affordable remote and on-premises support for both legacy and current Wave 2 Aironet Wi-Fi APs and Progent can assist you to plan and manage Wi-Fi environments that include indoor and outdoor/industrial Aironet access points.
Progent can help your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Citrix-authorized consultants can help your company to understand the strategic benefits of XenServer and additional Citrix products, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition assess your existing XenServer environment and show you how to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.
Progent believes that a carefully architected and implemented network can be a pivotal factor for enabling a company's growth, and Progent follows this philosophy in our corporate network infrastructure. Progent has created a zero-downtime virtual office network that enables Progent's staff consultants and certified contractors to offer fast and efficient support, collaborate easily on sophisticated jobs, and gain from professional and private growth from acting as a member of a dynamic business culture of personal drive and independence.
If your company has a UNIX or Linux environment or a mixed-platform computer system, Progent's CISM and CISSP-premier consultants can assist your whole enterprise in a broad range of security areas such as security administration procedures, security design and models, connection management systems and techniques, software development security, operations security, physical security, communications, infrastructure and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the core competencies and international standards of performance that information security managers are expected to possess. These certification give IT management the confidence that consultants who have earned their CISA or CISM qualification have demonstrated the background and knowledge to deliver world-class security management and engineering services.
Progent's Microsoft-Premier SQL engineers offer an array of services to help small and midsize companies to plan, deploy, administer, and troubleshoot MS SQL Server 2008 systems in order to receive the optimum business advantage from Microsoft's advanced RDBM platform. In addition, Progent offers expertise for system infrastructure, company-wide protection, and custom software development to increase the strategic advantage of your IT network.
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of dependability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting services are built upon proven virtualization technologies that allow small companies with multi- platform IT systems to save significantly on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for key applications by providing centralized, mixed-platform monitoring of physical and virtual resources deployed throughout local datacenters and cloud environments. Progent's consulting group can provide world-class remote and onsite support to help organizations of any size to design, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from older versions or from other IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive infrastructure management solution. Progent can also help you extend your SCOM 2016 scope to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
If your company network mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can show you how to integrate your servers into a cohesive environment that permits all your OS platforms to coexist for simple management, seamless information exchange, high availability, enhanced throughput, and strong security. Progent's UNIX and MS Windows coexistence assistance services feature IT architecture integration and service, support for Windows services for UNIX, online server monitoring and administration, online technical support and troubleshooting, on-site technical support, and Helpdesk support.
Progent's Cisco-Premier network engineers can show you how to run Cisco's management utilities alongside a variety of specialized third-party products to build a complete network management strategy in order to keep your network running smoothly, fully utilize expensive resources, protect your data, recover rapidly from hardware breakdown or deliberate assaults, and allow you to add or reassign network resources sensibly and affordably as your company grows.
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information.
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco devices for streamlined management.
Top Ranked Mac and Windows Active Directory Online Support
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices.
Progent's Microsoft-certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to help your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your network security needs without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.
Progent’s Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the speedy creation of advanced business applications that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering expertise, support and problem solving services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.
Cisco has designed a full product line of routers including routers built to provide the security, bandwidth, and availability required by organizations from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.
Widows Server 2012 R2 Hyper-V advances the power of server virtualization in critical areas including secure multitenancy, agile network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to install and manage virtual servers to reduce IT costs and improve availability.
Progent can provide fast and affordable remote access to an authorized Oracle DBA expert or an Oracle application developer. Progent can provide comprehensive DBA services for any version of Oracle's RDBMS platform and can also assist you to design, build, update, or fix Oracle database applications based on SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication tools and Oracle Recovery Manager.
For large organizations, Progent can supplement internal IT groups by offering world-class background in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branch offices, Progent can perform as a transparent nearby extension of enterprise network management. Progent’s enterprise support services include company-wide security, online branch office support, system design, Sarbanes Oxley conformance, project planning, and world-class support for multi-site network environments based on Enterprise Windows. Progent can provide on-site engineers and specialists to assist with a campus move or branch move, or a system architect to help with setting up or using an Internet Data Center or Hosting Facility.
Mid-sized businesses can get all the advantages of System Center Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Premier Certified network support experts. Thanks to Progent's economically priced network support programs, medium-size businesses can select a basic co-sourcing package built around Microsoft System Center Operations Manager with network monitoring, proactive alerts, in-depth reporting, Help Desk support, and online service. For businesses with mission-critical environments who need high availability networking, Progent can provide a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide mid-size business networks enterprise-class reliability, protection and productivity.
Progent's Windows Server 2019 disaster recovery planning experts can help your business to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates more than 25 years of experience assisting manufacturing and service companies to manage complicated supply chains and improve the efficiency of key processes to bring products to market fast and adhere to customer schedules consistently. Progent offers the expertise of an ERP consultant with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite services that spans from occasional advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, training, and database administration.
Apple iPad and Windows integration Integration Support
Progent's certified ISA Server consultants have extensive backgrounds creating corporate security designs for information systems with multiple sites, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small company design and deploy an installation of ISA Server 2004 that supports your information security needs without restricting your network.
Progent can assist you in all facets of your migration to Exchange Server 2016 such as designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, mailbox databases and log files; configuring HLB for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates more than a quarter century of background helping manufacturing, distribution and service organizations to simplify supply chains and improve the efficiency of key business processes in order to get products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers remote or on-premises consulting that can range from as-needed advice to end-to-end solution design and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.
Progent's Wi-Fi VoIP phone configuration and troubleshooting experts offer remote and on-premises support to help your organization build and maintain a Cisco Wi-Fi VoIP phone solution by providing services that range from debugging the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.
Progent's Cisco certified Wi-Fi experts offer economical online and onsite help for end-of-life and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help you to plan and maintain Wi-Fi solutions that include indoor and outdoor/ruggedized Aironet APs.
Progent offers nationwide remote phone support and consulting services for companies that operate Apple macOS and OS X networks or whose information systems feature a combination of Apple Mac and Microsoft technology. Progent's experts can provide macOS and OS X clients a variety of IT services such as desktop assistance, migration to the most recent edition of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also assist you with iPhone and Apple iPad support, or moving to iCloud. Online IT help offers maximum return for your IT dollar by preserving client productivity and shortening the time charged for computer analysis and repair. Sophisticated online support utilities and skilled technicians and engineers combine to enable Progent to solve most network issues without wasting time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or via a combination of phone support and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist you with the toughest system problems.
Progent’s Microsoft-premier consultants can help your organization to update your application servers or workstations from 32 to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit processing, plan an efficient migration process that minimizes operational disruptions, and deliver economical, expert online support to aid you to install 64-bit operating systems and applications on your existing computers.
Progent's Microsoft-certified consultants have over a decade of experience delivering email support for customers that range from small businesses to large enterprises. Progent provides affordable support for all versions of Microsoft Exchange Server to enhance email and virus protection, design high availability email environments, and implement remote and mobile email access. Progent’s Exchange consulting services can assist you in planning and implementing a move from a legacy SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. In addition offers integration help for Windows 8, Windows 7, and Windows XP desktops running Office Outlook and can show you how to integrate Outlook Web App (OWA) for all major browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
Progent offers three basic types of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your customers convenient access to a reliable technical group with years of experience delivering phone support and remote access repair for networks based on Microsoft technology. Progent's concentration is on earning the support Call Center a positive image as a solid contributor to business performance. Progent's target is to resolve rather than simply report problems.
Progent offers cost-effective online consulting to help your business to plan, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past occasional technical roadblocks or long-term engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or support a highly available, protected and scalable infrastructure that is best suited to your mode of computing. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the business value of your IT system.
Progent's Microsoft-certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your company, create test systems and migration strategies, install Windows Server 2008 with your IT infrastructure and applications, educate your support personnel how to run enhanced administration utilities, and deliver ongoing consulting and troubleshooting via budget-friendly options including Help Desk Call Center service and online technical assistance.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their reach, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.
Progent provides nationwide online phone support and troubleshooting services for companies who run Sun Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft Windows technology. Remote IT help provides maximum return for your IT dollar by protecting user efficiency and shortening the time charged for computer repair services. Sophisticated online support tools and skilled technicians and consultants allow Progent to handle the majority of IT problems without squandering time and expense by going to your location. In the vast majority of situations your network problems can be remediated over the phone or via a combination of telephone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM certified security professionals to help with the toughest system problems.
Progent can assist you to understand the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help you to build and manage hybrid ecosystems that transparently integrate local and cloud-based resources.
Cisco's Catalyst family of wireless controllers simplify the management of wireless networks by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing wireless availability with rapid failover, and strengthening security by identifying threats and analyzing traffic content according to user type and location. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's modern Wi-Fi controller technology.
Progent’s Technical Response Center (TRC) offers low-cost national after-hours online troubleshooting for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide extended hours phone help and remote secure network connection to troubleshoot and resolve technical problems quickly and affordably.
Progent offers the expertise of certified engineers and seasoned database application developers, database administrators, project managers, Cisco-certified network architects, disaster recovery planning specialists, and certified data security consultants to help your business to evaluate the likely benefits of SQL Server 2012 for your organization, set up pilot environments at your datacenter or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS solutions, and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Progent offers three essential kinds of Call Center support including Microsoft Call Center Outsourcing Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts gives your clients instant access to a dependable technical group with years of experience delivering phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's concentration is on earning the support Helpdesk a respected image as a key contributor to business performance. Progent's target is to resolve and not simply record problems.
Progent's Cisco-certified wireless networking experts can help businesses of any size to plan, deploy, administer and repair Cisco Aironet wireless access point environments to achieve the throughput, range, density, expandability, security compliance and manageability required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient remote and onsite support for both end-of-life and current 802.11ac Aironet APs and Progent can help you design and maintain wireless solutions that include indoor and outdoor Aironet access points.
The Help Desk service delivery structure used by Progent's Technical Response Center gives small and midsize organizations an affordable option to reliance on independent consultants by offering broad expertise shared by numerous engineering groups, optional 24x7 access to emergency help, fast escalation to world-class engineers for solving even the most complex issues, support consistency and dependability, quick follow through enforced by seasoned IT service administrators, a selection of convenient techniques for initiating support jobs, plus excellent progress visibility enabled by ticket updates and accessible through a web-based portal.
Progent's consultants offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and Exchange Server expertise, security services, and custom education. Progent can assist businesses to upgrade to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud. For business environments built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, configuring and maintaining a network infrastructure that is available, secure, efficient and able to achieve your organization's business goals.
Progent can provide affordable online assistance to assist you to plan, configure, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or maintain a highly available, protected and scalable network infrastructure that is best suited to your computing model. Progent also offers online or on-premises training to show you how to manage and use your iOS devices in a secure, collaborative environment that optimizes the strategic value of your information system.