Progentís IT outsourcing packages offer affordable computer support for small businesses. Whether it involves designing system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or creating a web-based business solution, outsourcing your IT engineering services can reduce expenses and minimize uncertainties, permitting IT support expenses to grow in a more linear and controlled fashion than is feasible by assembling a bulky, all-purpose in-house network support staff. Progentís Outsourcing White Paper and datasheets show how Progent can help you create a protected and highly available network architecture for your vital business software powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Colocation sites allow businesses to share world-class facilities for hosting network equipment that supports critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your small business with all aspects of your colocation program including choosing and moving to a colocation site, designing system architecture, specifying required equipment, on-site and on-line maintenance, setting up online system administration, and education your IT staff.
Progent is one of the most qualified network consulting firms for integrating e-mail systems powered by Exchange 2000. Progent specializes in helping small and mid-size companies get the full advantages of Microsoft Exchange 2000 for common situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.
Progent can provide rapid remote support from Cisco CCIE networking experts. Progent's CCIE engineers can link to your environment using advanced remote support utilities to deliver quick and affordable troubleshooting and remediation of critical network issues.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
The Helpdesk service delivery structure used by Progent gives small and midsize businesses an efficient option to dependence on freelance service individuals by offering extensive technical knowledge accessible to multiple engineering teams, optional round-the-clock access to urgent help, fast escalation to top-level experts for solving even the most complex problems, support consistency and dependability, quick follow-up overseen by seasoned support managers, a variety of easy-to-use techniques for requesting service jobs, plus a high level of process transparency made possible by ticket tracking and available through a web portal.
Forefront TMG 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that acts as a one-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, permits custom reporting generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to cut expenses and improve availability. Progent's Microsoft engineers can help you to plan and execute test and production implementations; interface Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also help you to migrate smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity.
The Progent Test and Training Lab at the QTS Data Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility problems, and building training systems for the latest technologies. For Progent clients who lack sufficient internal resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping critical network projects on schedule.
Progent's Private Cloud Hosting outsourcing provides complete hosting of a small company's production servers in a solution that gives the maximum degree of availability and expandability and is in addition easy to migrate to another host. Progent's Private Cloud Hosting services are built on proven virtualization techniques that enable small and midsize companies with multi- platform environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
Years of experience with Microsoft's Exchange products has made Progent among the most qualified IT consulting companies in California for integrating email systems based on Exchange Server 2000. Progent is skilled in helping small businesses derive the full advantages of Microsoft Exchange Server under common situations including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 mail environment, and outsourcing your Microsoft Exchange Server administration.
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high level of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly recover the complete logical network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.
Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, optimizing and fixing System Center Operations Manager solutions and can provide organizations of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite technical support to assist you to fix critical problems detected by System Center 2012 Operations Manager.
Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, enhancing and repairing SCOM solutions and can provide organizations of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter.
Microsoft Office Communications Server provides Instant Messaging and Real Presence in a scalable, enterprise-grade package featuring advanced security, transparent compatibility with additional Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize lower costs and improved business efficiencies, increased worker productivity, and better IP protection with this simple-to-manage, fault-tolerant IM platform. Successful deployments of Microsoft Office Communications Server call for extensive planning and consideration prior to roll out. Progent's Microsoft-certified consultants can provide the expertise needed to realize all the benefits of Microsoft Office Communications Server across your whole corporation.
Progent's Microsoft-certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your company, create test systems and rollout plans, optimize your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT support, team, develop an enterprise-wide security strategy, streamline network administration, help with application development, and build and test a DR/BC plan.
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Mid-size companies who work with trusted independent consultants or who employ internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Apple Mac and Windows coexistence Support and Integration
Progent's Wireless Consulting Services offer a fast, economical way for businesses of all sizes to integrate, manage and repair advanced wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progentís Microsoft-certified experts offer small and mid-size businesses enterprise-grade consulting support for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment automation. Configuration Manager is the new name for the update management solution formerly known as Systems Management Server. Configuration Manager 2007 offers a variety of new features to SMS Server 2003 such as full automation, built-in Vista Windows Server 2008 support, NAP security support, and device driver management. Progentís certified consulting professionals can show you how to use SMS or Configuration Manager 2007 effectively for automated operating system and application installation, security patch administration, software metering, and licensing compliance. Progent's engineers can also help you to migrate smoothly from Systems Management Server 2003 to Configuration Manager.
Progent's Data Center professionals can show you how to find fault-tolerant data centers that meet the specific requirements of your business. Fault tolerant co-location sites are especially appealing to small companies because of their affordability and simplified logistics compared to taking a do-it-yourself approach. Attempting to create an in-house data center that offers even a basic level of fault tolerance is too costly for typical small organizations. Progent is ready to help you reap all the advantages of non-stop data centers and fault tolerant colo sites by providing a complete range of consulting and support services.
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified control of modern cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to design and carry out an efficient upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.
Microsoft System Center 2016 provides major improvements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of the time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each consultant to every client. The practice of documenting and archiving support activity allows more efficient support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Medium-size companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous examination and extensive experience with network security design. ISSAP security experts have comprehensive knowledge of access control systems and techniques, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all aspects of architecture security.
Progent offers the expertise of Microsoft-certified consultants as well as seasoned database application programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery specialists, and certified data security professionals to assist you to evaluate the potential benefits of Microsoft SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and define an efficient and secure network infrastructure that lets you realize the full business benefit of SQL Server 2012.
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to help organizations of any size to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Progent can assist businesses of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help your business to upgrade from a legacy edition of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment to make sure you realize maximum business value.
Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid solutions that seamlessly integrate on-premises and cloud-based resources.
Configuration Manager automates software provisioning at scale, streamlines compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health reporting, enables safe self service, and delivers a single point of control for administering mixed-OS networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can help your organization with any aspect of designing, implementing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid environments.
To deliver cost-effective IT services for small businesses, Progent has developed comprehensive IT outsourcing packages that give small offices quick access to network expertise without forcing you to recruit, train, and maintain an expensive in-house computer support staff. Progentís IT outsourcing packages offer you an affordable alternative for building a protected and robust environment for your important Microsoft Windows office productivity suites such as Microsoft Office XP and Microsoft Office 2003.
Progent's ProSight family of managed services are intended to offer businesses who maintain small internal IT administration and support staffs with low-cost help from world-class management platforms and technical experts. Advantages of Progent's ProSight catalog of managed IT services include flat-rate network maintenance costs, automation of common management processes, ongoing adoption of new technology, smooth transition from older systems to current solutions, close fit between information technology with business goals, access to veteran network consultants, and allowing management to focus on business issues rather than ever-changing network technology.
Emergency Support and Setup Windows and macOS coexistence
Nexus series switches are engineered to deliver the speed, scale, availability, virtualization support, density, security and ease of management required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises support services to help your IT staff to plan an efficient switch architecture, build test environments to confirm your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security and compliance assessments, configure advanced monitoring, fully utilize resources by means of virtualization, analyze and repair switching and routing problems, optimize system performance, plan for expected growth, and take advantage of the advanced zero-downtime capabilities available for Cisco's Nexus family of switches. Progent can also assist you to upgrade non-disruptively from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.
Progent's Microsoft-certified Windows Server 2003 consultants offer network support and IT consulting for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, administration, and support offerings include system design, deployment, project management, on-premises and off-site technical support and troubleshooting, Call Center services, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Progent's certified database application consultants can provide businesses of any size online DBA and programming services for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Support services available from Progent include software installation and configuration, application architecture and programming, administration support, replication strategies, storage management, performance tuning, data migration, information security, backup and recovery systems, problem solving, and training.