Progent can provide the cost-effective services of online Internet connectivity consultants to assist your company to evaluate or enhance your Internet services so your Internet connectivity solution matches your business requirements. Support services provided by Progent include assessment of your existing bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Provisioning can include enhancing current routers and configuring additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.
Progent's certified failover clustering experts can help businesses to assess the advantages of utilizing Microsoft Windows Server 2012 failover clustering technology to create an advanced high-availability/disaster recovery solution, help you to plan and deploy a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and help you to automate the management of failover clusters.
Progent's ProSight portfolio of managed services are geared to provide organizations who maintain small internal IT support staffs with low-cost help from world-class management tools and technical experts. Benefits of Progent's ProSight line of managed services include flat-rate network maintenance costs, automation of routine administrative processes, continual adoption of the latest information technology, smooth migration from legacy technology to up-to-date solutions, improved fit between information technology with business objectives, guidance from veteran network consultants, and freeing up management to focus on business instead of ever-changing information technology.
SQL Server 2005 offers powerful, familiar tools to IT experts and network users, reducing the difficulty of creating, integrating, administering, and using enterprise information and database programs in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in designing and deploying data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to deploy, administer, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
Progent can assist your company to plan and execute a smooth transition from a Sun Solaris-powered IT system to a network powered by MS Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can help you guard your data and reduce business discontinuity by developing an efficient transition plan that preserves your existing assets in Solaris application and technology. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing infrastructure, migration planning and testing, Microsoft Exchange migration support, data and application porting, and server and mass storage migration and consolidation.
Progent's Microsoft Office Word and Office 365 Word consultants offer a broad selection of economical online support services to help your organization to maintain your current Microsoft Word environment or help you to move to a newer release of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between various versions of Office Word, interfacing Office Word with different Office applications such as Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet integration, and online training customized for individuals or groups.
Progent offers two ultra-affordable service bundles designed to enable small companies to get an impartial network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your firewalled perimeter to determine potential weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer runs a system scan from a secure machine within your company firewall to assess vulnerabilities to internal attacks. Both security inventory packages are configured and executed from a secured remote site.
The Help Desk service delivery structure adopted by Progent's Technical Response Center gives small and midsize companies an efficient option to dependence on independent consultants by offering extensive expertise shared by multiple support groups, optional round-the-clock access to urgent assistance, escalation capability to top-level experts for handling the most complex problems, support consistency and reliability, prompt follow through overseen by veteran service administrators, a selection of convenient techniques for requesting service tasks, and excellent progress visibility enabled by ticket tracking and available via a web portal.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can show you how to install Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and transmit email, examine the Exchange global address list, copy addresses, sync up calendars, and alert people to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized onsite Entourage education.
Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, optimizing and troubleshooting SCOM environments and can provide organizations of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the performance and availability needed to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation security environment that spans your data center and cloud-based resources and protects any user at any location with any device.
Progent's consultants can help your company to assess the benefits of Microsoft Lync Server 2010 for your environment and can assist you to design and carry out a rollout of Microsoft Lync Server that consolidates the control of IM and Presence and increases the output of your in-house staff, at-home workers, and mobile workforce. Progent's consultant's can in addition assist your company to perform an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how you can use Microsoft Lync Server to improve the collaborative functions of MS Office applications, and offer webinar training and continuing technical support for Microsoft Lync Server 2010 and other Microsoft products.
Windows Server 2008 represents an important step forward in making IT systems more secure and available, simpler to virtualize and administer, faster, and able to provide a better platform for web publishing. Progent can assist your business get the most from the improvements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, support, training, temporary staffing, network monitoring, and security services.
Progent's Microsoft-certified professionals offer computer help and network consulting expertise for Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire line of Microsoft server platforms. Progent's migration, integration, management, and support services for Exchange Server include planning, installation, documentation, local and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service network management outsourcing.
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.
For mid-size companies who need network support, Progent offers a variety of alternatives such as local help, remote assistance, phone-based Help Desk, round-the-clock support with remote network monitoring, emergency staff augmentation, site relocation support, software programming, and expert consulting. For midsize businesses in California or other regions serviced by Progent's onsite consultants, Progent offers expert in-person support for solving technical problems rapidly and economically.
Progent's Cisco-certified Wi-Fi integration experts can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security solutions for IT networks with multiple sites, mobile workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small business design and implement an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your network.
Progent's Cisco CCIE wireless network infrastructure consultants can provide online or onsite configuration and troubleshooting services to assist you to plan, implement, upgrade, optimize, manage and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to build a seamless enterprise connectivity foundation that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi APs to accommodate your unique office layout, building structure, and anticipated workloads.
Progent’s Microsoft certified consultants provide small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can secure your business network from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your IT security through expert planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can help you to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent’s Microsoft certified professionals provide small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can secure your business network from attack by outside and inside sources. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network security through experienced planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can help your company to install Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite expertise, software development, and debugging services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a seamless information management solution.
Progent can provide the expertise of a veteran consultant with extensive hands-on experience configuring, maintaining, and enhancing video conferencing systems from leading vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house network support group, your Internet Service Provider, and your video conferencing platform supplier to help your organization increase the strategic value of your telepresence ecosystem.
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot environments and migration plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management staff, develop a corporate-wide security plan, automate IT administration, help with creating applications, and build and validate a disaster recovery/business continuity plan.
Progent’s IT outsourcing services for small businesses include designing Server 2003, .NET, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and in-person repair, fixing stubborn integration problems, and producing a company-wide security strategy. Progent can show you how to enhance system reliability and performance via zero-downtime configuration, redundant network topology, and proactive network monitoring. Progent also provides project management help for major migrations and can help with requirements definition, resource inventory, bill of materials production, vendor qualification, procurement coordination, and professional documentation. Progent’s computer outsourcing service also includes education for office productivity software such as Office XP.
Apple iPad and Windows integration Technical Support Services
The Helpdesk service model used by Progent offers small companies an affordable option to reliance on independent service individuals by offering extensive expertise shared by numerous support groups, optional 24x7 access to emergency assistance, escalation capability to top-level engineers for handling the most complex issues, support consistency and reliability, prompt follow through overseen by veteran IT service managers, a choice of easy-to-use ways for initiating service jobs, plus a high level of progress transparency enabled by ticket tracking and available through a web-based portal.
Mac and Windows Active Directory Online Support Services
Progent's Power BI experts can help your business to plan, deploy, maintain, enhance or troubleshoot your Power BI business analytics solution. Progent's database experts can help you to prep your target data for Power BI visualizations. Progent can show you how to implement and administer a local, cloud based, or hybrid environment for Power BI.
Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a DR system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.
Apple Mac and Windows coexistence Online Support Services
Progent can help you plan and implement a smooth move to Dynamics GP so that you retain your data, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by designing and following a smart migration strategy. Progent can also help train new Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports help, FRx programming, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create specialized business applications and eCommerce programs that work transparently with Microsoft Dynamics GP/Great Plains.
Progent has extensive experience providing a full-spectrum of online IT consulting and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing expert remote IT consulting and has provided IT solutions to clients in every state. Remote support saves travel costs and resolves problems more quickly than onsite support.
Progent offers cost-effective online support to help companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud readiness, supports the most popular handheld devices, permits one-time sign-on with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants offer the broad technical skills and experience to address the critical technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.
Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances like routers and Wi-Fi APs, and IoT devices such as sensors and robotics.
Progent can provide economical remote support from consultants skilled in a broad array of utilities and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and handhelds. Progent can provide help for all major backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can help your company to install, upgrade, or maintain backup/restore systems for a variety of topologies such as local, edge to datacenter, cloud, or hybrid.
Progent's remote access and wireless synchronization experts can assist you to plan and deploy connectivity solutions for off-site desktop PCs, notebooks, and wireless handhelds so they integrate tightly with your information network, allowing your business to improve the efficiency of your off-site workforce.