Progent's Microsoft and Cisco certified network consultants offer advanced help with a broad array of products and technologies and can deliver that expertise online anywhere in the U.S. or in person in select cities throughout the United States and anywhere in . Progent provides remote help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a mix of Windows and UNIX/Linux platforms. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for complex connectivity issues, plus the assistance of CISM-qualified security engineers to assist with complex security design and troubleshooting. Progent has delivered remote troubleshooting to businesses in every state in the United States.
Progent's Microsoft-certified consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Online and on-premises evaluation and migration services for Windows 10 provided by Progent's consultants include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile device management and synchronization, teleworker access, data and identity security, streamlined provisioning and management, network design, Wi-Fi support, business continuity planning, webinar training for network management staff and end users, and ongoing Call Center support services.
Progent's Network Help Desk Outsourcing Services for PC desktop support are intended specifically for small businesses who need fast access to a Help Desk Service Center with professional phone support and effective escalation options but who must operate within a limited network support budget. Important features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, System Evaluation, Problem Escalation, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
Microsoft SQL Server 2014 includes significant enhancements in critical areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services including planning, configuration, administration, troubleshooting, and software development services to help businesses of any size to achieve fast return from their SQL Server 2014 investment.
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices that are combined into shared best practices training that Progent instills in its support staff. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR system based on VMware SRM.
GIAC was founded in 1999 to certify the knowledge of computer security experts. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer support for any of the security disciplines covered under GIAC accreditation including auditing network security mechanisms, incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Dynamics GP accounting offers analysis and reporting capabilities that let you monitor all business processes, revenues and expenses, and market trends with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you create reports that allow you to analyze your business more completely, converting uncooked data into useful management information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to deliver custom line-of-business software development and web commerce applications that work seamlessly with Microsoft Dynamics GP.
Progent provides national remote help and consulting services for businesses who run Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft Windows technology. Online IT help offers maximum return for your IT dollar by extending user productivity and shortening the time charged for computer repair services. Sophisticated remote support technology and experienced technicians and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by going to your location. In most of situations your network issues can be dealt with over the phone or through a mix of phone help and remote access. Progent can offer the services of Cisco CCIE network experts and CISSP premier security specialists to help you with the most difficult system issues.
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your business better solutions for your information network.
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small company's servers in a solution that delivers the highest level of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting options are based upon proven virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class fault tolerance and an unprecedented level of vendor independence.
Lync 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office desktop or Office 365 and simplify administration through integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX systems, or conventional video conferencing solutions. Progent's certified unified communications experts can provide online and on-premises support to assist you to maintain and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business migration.
Progent's Microsoft-certified consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises assessment and migration services for Windows 10 available from Progent's experts include Return on Investment estimates, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, telecommuter access, security and compliance, automated provisioning and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support personnel and users, and ongoing Call Center support services.
Progentís IT outsourcing packages provide budget-friendly network support for small businesses. Whether it includes designing system architecture, setting up an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based eCommerce application, outsourcing your IT engineering services can contain costs and minimize risks, allowing IT support budgets to increase in a more linear and manageable fashion than is possible by assembling a large, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you build a secure and robust network architecture for your vital business software based on Windows including Office XP, Office 2003, and Office 2000.
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco devices for unified management.
Progent's expert support team can show you how to define and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location migrations, Progent offers the experience to finish your move quickly and economically. Progent's Exchange 2007 support, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of thorough examination and significant work with information security architecture. ISSAP security experts possess in-depth knowledge of access control systems and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-premier security consultants can assist your business with all aspects of architecture security.
Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 such as designing HA system topology for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining storage requirements for your VMs, mailbox databases and logs; configuring HLB for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent can provide the services of an accredited engineer with an extensive background deploying technology from the major video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can assist your company to plan, install, upgrade, or troubleshoot a video conferencing solution that preserves your investment and maximizes the business value of your information system. Progent can also provide the expertise of infrastructure engineers able to assist businesses of all sizes to build and maintain a network that delivers the performance, dependability, security, and scalability you need to accommodate your telepresence environment.
Windows Enterprise Directory requires extensive practical experience to integrate efficiently across an enterprise. Progentís Microsoft Premier engineers are skilled in designing, deploying, and supporting sophisticated Enterprise AD projects. Progentís areas of proven competence with Windows Server Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up legacy legacy software configuration objects in online AD environments, and repair of unsuccessful installations of AD and Active Directory-integrated applications.
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to deploy, administer, and debug Cisco Wi-Fi products such as Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid development of cutting-edge enterprise-class programs that can give your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in designing, installing and administering Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.
Even if your company has a small computer services staff and a modest IT budget, your information system can still feature the same high availability and responsiveness that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT consultants, the latest network management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical network applications and hardware operating.
Progent can provide affordable remote support to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security.
Progent's Symantec experts can help you maintain discontinued Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and VelociRaptor family or show you how to upgrade to newer firewall/VPN technology. Progent can also help you create and implement a complete security strategy that can include firewall and VPN devices and utilities, managed security and virus defense services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your one-stop source for continuing network support, administration, education, and security consulting.
Progent's Microsoft Exchange Hosting Support Services offer a world-class data center with backed-up power and cooling systems, round-the-clock staffed security and IT support center, and failover connections to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtual servers for high uptime, easy expandability, and rapid restoration. Progent's services feature integration with your business network, access to handheld computing devices, automated tracking of performance and network security, spam filtering, security update and service pack control, Help Desk Call Center support, per-day data backup, and comprehensive email administration services.
Progent's certified Windows 2003 Server engineers can provide network help and expert consulting for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, integration, administration, and support offerings include system design, installation, project management, on-premises and off-site network support and repair, Call Center services, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the capability of your current Windows 2K Servers and can simplify network management, provide tech support and repair, and strengthen security. Progent can also help you design, justify, and execute a strategy to upgrade from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in setting up test programs to reduce the obstacles associated with moving to Windows 2003 Server by uncovering possible hardware and application compatibility problems.
Progentís Cisco-Premier network consultants provide experienced PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat security, and safe access services. Ranging from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, speed and availability for information environments of all sizes. PIX firewalls are based on a hardened, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management tools. Progentís network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent offers national online technical support and troubleshooting services for businesses who run Apple Mac OS X networks or whose IT systems feature a mix of macOS and Mac OS X with Microsoft products. Progent's consultants offer Apple macOS and Mac OS X clients a range of IT services such as desktop assistance, upgrading to the current version of Mac OS X from other earlier versions of Apple macOS and OS X, plus expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud services. Online technical support offers maximum leverage for your IT budget by preserving user efficiency and limiting the time billed for network analysis and repair. Sophisticated online support utilities and skilled service specialists and engineers allow Progent to solve most IT problems without squandering time and money by traveling to your location. In the vast majority of cases your network problems can be remediated over the phone or via a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist with the most difficult system issues.
Progent's Cisco Wi-Fi IP phone configuration experts offer remote and on-premises support to help you create and administer a Cisco wireless IP phone solution by providing services that range from troubleshooting the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.
Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to permit simple problems to fester.
Progent's Cisco-Certified network management consultants can show you how to run Cisco's management tools alongside a selection of specialized third-party applications to create a complete network management solution in order to keep your network running smoothly, conserve expensive resources, guard your data, recover rapidly from device breakdown or deliberate assaults, and enable you to add or repurpose valuable resources intelligently and affordably as your company evolves.
Progent can provide cost-effective remote support to assist businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security.
With Catalyst switches for small and mid-size companies, Cisco enables companies to gain the full advantages of adding intelligent services to their networks. Cisco's Catalyst switch product line makes it possible to deploy capabilities to make your network infrastructure highly available to accommodate time-critical needs, scalable to support growth, secure enough to protect restricted data, and designed for prioritizing and controlling all traffic to streamline network performance. Progent's CCIE certified consultants can show you how to pick out and integrate Catalyst switches appropriate for your company. In addition, Progent's CISM certified security consultants can help you create a comprehensive security policy and set up Cisco switches so they help support your security policies. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2960 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
Cisco's security and remote access technology for small to mid-size companies offer a full array of easy-to-administer protection hardware and software to help protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that align most closely with your corporate objectives.
Progent provides national remote technical support and troubleshooting services for companies who operate networks powered by versions of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote IT help provides optimum return for your information technology budget by preserving user efficiency and limiting the time charged for network repair services. Advanced online access technology and experienced technicians and engineers combine to enable Progent to handle the majority of IT problems without squandering time and money by traveling to your location. In most of situations your IT problems can be remediated by telephone or through a combination of telephone help and online connectivity. Progent can make available Cisco CCIE network experts and CISM certified security professionals to assist you with the most difficult network problems.
Progent's management team includes industry veterans with years of experience delivering computer consulting, technical support, and strategic information system planning to organizations ranging in size from startups to Fortune 500 companies. Great support calls for great people, and Progent is proud to have put together a management team able to provide customers with the best service value available anywhere.
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
The Certified Information Systems Auditor (CISA) credential is a recognized qualification that represents mastery in network security audit and control. Certified by ANSI, the CISA credential requires that consultants pass a comprehensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional able to assist businesses in the fields of information systems audit services, IT governance, network assets and architecture ROI, information technology service delivery, safeguarding of data assets, and disaster recovery preparedness.
Progentís Wireless Site Survey makes it easy to design and implement a WiFi LAN customized for your environment, providing your business a WLAN that delivers the reception, performance, load-handling capability, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service.
Progent can show you how to plan, deploy, manage, and repair a viable Wireless network architecture, select appropriate products, and configure access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to build a thorough wireless system security plan that is well integrated with the security strategy for your entire corporate network.