Colocation sites allow companies to share world-class data centers for hosting network equipment that runs critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your company with all aspects of your colocation program including choosing and migrating to a colo facility, creating network architecture, specifying hardware, on-premises and on-line maintenance, establishing remote network administration, and education your IT personnel.
Progent's Wireless Consulting Services provide a fast, economical option for businesses of all sizes to deploy, manage, monitor and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent's wireless engineers can help small organizations plan, choose, pilot, deploy and maintain protected building-to-building wireless bridges that integrate transparently into your IT network while providing a degree of protection that equals or exceeds wireline connections. Progent provides experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can help you identify and install the wireless connectivity solutions that align best your company requirements.
Progent can assist you to utilize Cisco's infrastructure products to build a robust basis for your local, cloud-centric, or hybrid data center and streamline operations in vital areas including compute and storage utilization, security and compliance, manageability, reliability, and disaster recovery.
Progent offers three essential types of Contact Center support including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts gives your customers convenient access to a reliable technical group with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a positive image as a key contributor to company productivity. Progent's target is to resolve and not merely record problems.
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development environment and are able to create or update .NET applications quickly and at low cost.
By using virtual server technology, businesses are able to operate multiple virtual servers on a single physical server. Virtualization technology enables IT organizations to enjoy all the advantages of server isolation, while avoiding the expense that goes with buying extra server hardware. Virtualization is also the critical technology behind private clouds, which provide major benefits such as reducing the costs of hardware, facilities, and administration while enhancing information security, system reliability, and disaster recovery. Other useful server management options include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management consultants can assist you with all aspects of server consolidation and administration to allow your company to contain costs and save time.
Progent's UNIX platform support services provide small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient single source to show you how to create and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Mandrake.
Progent's Solaris platform support experts offer small and mid-size companies and software developers assistance with managing and maintaining Solaris systems that run with Microsoft-powered networks. Progent offers your organization access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of experience provides you with an easy single consulting firm to show you how to build and manage a protected and robust mixed-platform connectivity and communications solution that allows Solaris and Microsoft coexistence by combining MS Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than 25 years of background assisting manufacturing, distribution and service organizations to simplify complex supply chains and streamline key business processes to bring products to market quickly and meet customer commitments consistently. Progent offers the expertise of an ERP specialist with over 20 years of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that spans from as-needed advice to end-to-end solution design and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, training, and DBA services.
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.
Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that acts as a one-server solution for a variety of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits customized reports generated by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to cut expenses and improve availability. Progent's Microsoft engineers can assist your company to design and carry out pilot and production implementations; interface Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; install Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.
For custom application development, Progent can provide software design experts to produce business software in areas such as commercial transaction webs, web development, Microsoft Business Solutions products including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to create company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers experts in a wide array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, optimize, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit programs that you intend to keep plus the new 64-bit versions of software you plan to install.
Progent offers national remote technical support and troubleshooting services for businesses who run Apple Mac environments or whose IT systems include a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide Apple macOS and OS X clients a range of services such as desktop assistance, migration to the current version of OS X from legacy versions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also assist your business with iPhone and Apple iPad support, or migrating to iCloud services. Remote network consulting offers maximum return for your information technology budget by extending client productivity and shortening the hours billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and consultants combine to enable Progent to solve most IT problems without squandering time and money by traveling to your site. In the vast majority of situations your IT problems can be remediated over the phone or via a combination of telephone help and remote connectivity. Progent can make available Cisco certified CCIE network experts and CISSP certified security professionals to help you with the most challenging system issues.
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow simple problems to fester.
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware.
Progent's Cisco Wi-Fi VoIP phone configuration experts can provide online and on-premises support to help your organization build and maintain a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
Cisco's security and offsite connectivity solutions for small to mid-size companies represent a complete array of easy-to-administer security hardware and software to let you safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that fit most closely with your business objectives.
If you have a small business information system with 10 to 50 network clients, Progent's computer outsourcing services free your company from over-reliance on an individual freelance consultant while giving you affordable and reliable access to high-quality technical expertise. By delivering network consulting service when you need it, offering specialized knowledge for critical technologies, offering unique support such as 24x7 server monitoring, and charging only for support you use, Progent gives you an affordable solution for optimizing the business value of your small business information system. Progent is the smart way for small businesses to build and support a reliable and safe information network and to benefit from quick access to the skilled support typically available only to enterprises who are able to support a large internal IT group.
DoubleTake/Carbonite Software offers a selection of tools designed to deliver small and midsize businesses a variety of affordable solutions for backing up and restoring vital applications including Exchange, Microsoft SQL, Blackberry, and SharePoint. Progent's business continuity planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite products into small business information networks to achieve a high state of fault tolerance and disaster recovery readiness at an affordable cost.
For assistance creating, enhancing, or troubleshooting business aplications for Windows, any version of Linux, or the Web, Progent's expert team of programmers, relational database designers, and software project managers can help make sure you get the project completed on schedule and within your budget. Progent's seasoned application programmers offer affordable and expert remote help for jobs as small as creating Vidual Basic macros for Office Excel or as large as developing mission-critical database applications based on SQL Server or Oracle.
Hyper-V 2016 utilizes key features first developed for and proven on Microsoft Azure, among the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your organization, set up pilot environments to verify the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-based or hybrid deployment, develop and carry out a non-disruptive migration plan, educate your IT management and technical support staff, and provide ongoing consulting and debugging support to ensure that your Hyper-V 2016 investment gives you maximum business value.
Progent's IT outsourcing services offer affordable network support for small businesses. Whether it includes designing system architecture, creating an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or creating a web-based eCommerce solution, outsourcing your network technical services can reduce costs and eliminate risks, permitting IT service budgets to grow in a more moderate and manageable manner than is feasible by assembling a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and highly available system foundation for your vital applications powered by Windows.
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity.
Progent's Office and Microsoft 365 consultants can help businesses to incorporate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a seamless solution that provides quick ROI and promotes better business outcomes. Progent can assist your company to integrate Office or Microsoft 365 applications with each other and with additional key Microsoft platforms such as SharePoint Server, Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility problems with various releases of Microsoft Office and can provide live online instruction to individual users or teams.
Progent's Linux support experts provide small companies and software developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered technology. Progent offers your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of expertise offers you a convenient single consulting firm to help you build and manage a protected and robust mixed-platform network and communications environment that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Progent's accredited cybersecurity experts can run cybersecurity assessments of enterprise-wide security to validate your organization's cybersecurity profile compliance with recognized international cybersecurity standards. Progent offers subscription-based managed services for security monitoring, on-demand network-wide security audits, and focused security evaluations for critical areas of cybersecurity like endpoints or ransomware-safe backups. Progent's certified security engineers can also carry out extensive security assessments to validate your organization's compliance with important industry security standards including FISMA, NIST, and ISO.
Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar business programs. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered computers so that Mac users can access the new features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Windows. Progent's engineers have experience with both Mac and Windows platforms and can support networks that combine Mac with Microsoft Windows computers with complete resource sharing, or environments which intentionally restrict collaboration between Apple Mac and Windows systems.
Progent's certified Internet Security and Acceleration Server consultants have long backgrounds configuring ISA Server-based security installations for information systems with many sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of advanced security features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to design and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's security services to create and centrally control IT ecosystems that include local offices, data centers, private clouds and public clouds.
Progent's short-term IT staffing services allow you to respond to the need for network support personnel without incurring the expense and hassle that come with identifying and hiring reliable technical help and without increasing your full-time workforce.
Progent's CISSP-premier cybersecurity experts can assist businesses of all sizes with any facet of information system security. Progent can implement cost-effective security solutions that protect a small business against advanced malware attacks or Progent can plan, configure, and monitor an end-to-end security environment for hybrid networks that accommodate local, online, and mobile clients sharing network resources distributed across a mix of physical sites and public and private clouds.
E-Mail Guard is a complete solution for blocking spam and viruses. E-Mail Guard addresses the protection and management of company email by offering constantly updated spam and virus blocking, policy management, content testing, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis tools as well as outbound email testing to help you troubleshoot your e-mail system and define and enforce company email policy.
Cisco's PIX firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you determine whether to adopt more current firewall technology available from Cisco. Progent's Cisco-certified specialists can help you plan and carry out a smooth migration to Cisco ASA 5500-X Series firewalls following leading practices.
SQL Server 2016 introduces major improvements in speed, scale, security and compliance, high-availability, BOYD integration, and built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, Jason integration, Always Encrypted mode, Mobile Reports, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite support to help organizations of any size to deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery strategy in case of an IT system disaster. Progent can show you how to create a complete disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to create an affordable, high-availability system architecture that takes into account availability issues involving a broad range of network technologies and processes.
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of work in Microsoft integration, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns best with your company's strategy. Progent can also assist you with designing, installing, managing and troubleshooting powerful information technology applications based on Windows Server, and can assist your migration from Windows 2000 Server or Windows NT.
Progent's ransomware experts can help you to evaluate your ransomware defenses, remotely monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and restore a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Progent's Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for intelligently connecting people, groups and data. SharePoint offers a central spot for your employees or clients to connect to, organize, distribute and manipulate relevant information, files, and applications and to communicate with one another. Microsoft SharePoint enables faster and better decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services connect employees, clients, teams and major tasks with the knowledge they've developed in a way that makes data easy to locate, retrieve and apply. Progent's SharePoint consultants can assist you to maintain your existing SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of rigorous examination and extensive work with network security design. ISSAP consultants possess comprehensive understanding of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security consultants can help your company with all phases of secure network architecture.
Progent's certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, team, create a corporate-wide security plan, streamline IT administration, help with application development, and build and test a disaster recovery/business continuity plan.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.
Key characteristics of Dynamics GP accounting include a modular structure that lets you license just the functionality you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, enhanced reporting capabilities that allow you to monitor all operations, revenues and expenses and sales trends, integration with Microsoft Office to speed access to business data, the ability to integrate data from virtually any database or desktop software into Microsoft Dynamics GP, and an open design that makes it possible to create specialized programs. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can offer expert GP support professionals to show you how to convert the powerful features of Dynamics GP accounting into a productive business management solution.
Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery plan in case of an IT system disaster. Progent can show you how to define a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also help you create an affordable, non-stop network solution that addresses reliability issues involving a broad array of infrastructure technologies and processes.
For custom program development, Progent can provide programming experts to write business software in areas such as eCommerce, web site design, Microsoft Business Solutions packages including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.