Additional Topics of Interest

macOS Troubleshooting Specialists
Top OS X Small Business Network Consultants

Progent provides nationwide remote help and troubleshooting services for businesses who operate Apple Mac networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's engineers offer Mac clients a variety of services including desktop support, upgrading to the most recent edition of Mac OS X from legacy versions of Mac, plus help with Apple macOS and OS X applications. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online network consulting offers maximum return for your IT budget by protecting client efficiency and limiting the hours billed for computer repair services. Advanced remote access tools and skilled technicians and engineers allow Progent to handle most network issues without squandering time and money by going to your location. In most of situations your network issues can be remediated by telephone or through a combination of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP premier security specialists to assist with the most challenging system issues.

Microsoft Teams with Exchange Online Consultants
Microsoft Teams conference bridges Consultants

Progent can assist your business to design an upgrade to Teams from Skype for Business or Lync Server and install, administer, and debug a cloud or hybrid implementation of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

Support Team Problem Escalation Through Teamwork
Expert Microsoft Certified Best Practices Professional Services

Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

Microsoft Exchange 2013 SharePoint integration Support and Integration
Engineer Exchange 2013 Disk Availability Group

Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Exchange 2010 and delivers important new features plus a revamped architecture. These improvements affect key facets of IT such as ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of upgrading to Exchange Server 2013, create a cost-effective test and deployment plan, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers affordable online consulting and support and management for Microsoft Exchange Server 2013.

Virtual Service Desk Network Consulting
Integration Services Extended Helpdesk

Progent’s Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading shared PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

24x7 Colocation Center Specialist
Emergency Colo Engineer

Colocation data centers allow companies to share enterprise-class facilities for housing computer equipment that runs mission-critical applications and services. Progent's Microsoft and Cisco premier IT experts can assist your company with all facets of your colocation strategy including choosing and migrating to a colo facility, designing network topology, defining hardware, on-premises and on-line maintenance, establishing remote system management, and education your IT staff.

IT Consultants Temporary Help Desk Call Center Staffing
Immediate Staff Augmentation Services Integration Support

Progent's temporary IT staffing services enable organizations to meet sudden increases in demand for IT professionals without dealing with the expense and hassle associated with identifying and hiring reliable technical workers and without increasing your permanent head count.

Linux Remote Professional
24x7x365 Linux Remote Consultant

Progent offers national urgent technical support and consulting services for businesses that run UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote IT help offers optimum return for your information technology budget by extending client efficiency and shortening the hours charged for computer analysis and repair. Advanced remote support tools and experienced technicians and consultants allow Progent to solve most IT issues without wasting time and money by traveling to your location. In most of situations your network problems can be remediated by telephone or via a mix of phone support and remote network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA and CISM certified security specialists to help with the most difficult system problems.

Data Center Colocation Technology Consulting
Colocation Professional

Progent’s colocation center support services are intended for businesses with hardware located at Internet Data Centers or data center co-location hosting facilities and in need of timely in-person help at the collocation facility as well as off-site support from Microsoft and Cisco Premier experts. Progent offers a complete range of data center and IDC and collocation consulting services including network architecture analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications infrastructure, development and deployment of zero-downtime systems, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and planning fault tolerant server cluster systems.