Additional Topics of Interest

Help and Support Computer Support Help Desk
Top Microsoft 24x7 Call Center Engineer

The Help Desk service model used by Progent's Technical Response Center gives small companies an effective option to reliance on freelance service individuals by offering broad technical knowledge accessible to numerous engineering teams, optional 24x7 access to urgent assistance, escalation capability to top-level engineers for solving even the most complex problems, support consistency and reliability, prompt follow through enforced by veteran service administrators, a variety of convenient ways for requesting support jobs, plus excellent process visibility made possible by ticket updates and accessible via a web-based portal.

Android and Barracuda integration Technology Consulting Services
Android and Skype for Business integration Technology Consulting

Progent's seasoned group of IT consultants and application specialists have years of background providing online and on-premises assistance for businesses of any size who need to integrate Android phones into their IT systems so that users can communicate and collaborate from anywhere. Progent has the breadth of know-how to solve network issues that involve multiple manufacturers and that represent a combination of legacy and up-to-date technology. Progent provides affordable online consulting to assist you with any stage of designing, deploying, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to assist you to resolve especially stubborn IT issues, or Progent can provide comprehensive project management support to ensure that you finish major network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or one-on-one training to show you how to manage and operate Android phones efficiently.

Biggest On-site Support Microsoft 365 migration PowerShell
Exchange admin center Technology Consulting

Microsoft supports seamless hybrid environments that combine Microsoft 365 Exchange Online and local Exchange systems. This allows you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any facet of planning, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and within budget.

Firepower Services Remote Support
24/7 Cisco PIX to ASA upgrade Network Consulting

Progent's Cisco-Premier network consultants offer experienced PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat protection, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of protection, performance and reliability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative tools. Progent's network experts can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

ASA 5540 Firewall Computer Consultant
Network Engineer Cisco Firewall and IPS

Progent's Cisco CCIE-certified network infrastructure experts can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

Windows and Solaris Specialists
Solaris with Windows Consultant Services

If your company is developing UNIX or Linux software in an environment that includes Windows-based processors, PCs, and office applications, Progent can provide full-service information technology outsourcing that allows you to focus on your area of strategic expertise without the constant hassle of managing your business network. Through the use of smart network monitoring and by providing online and on-site assistance when your business needs it, Progent represents an economical way for maintaining an information system that provides high dependability, protection, and efficiency. Progent's developer support services include comprehensive information technology outsourcing, virtual server infrastructure, remote and on-premises service and troubleshooting, network monitoring, and Help Desk Call Center support.

Extended Helpdesk Consultants
Shared Call Center Online Support Services

Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

Service Desk Sharing Remote Troubleshooting
Online Troubleshooting Co-managed Call Center

Progent offers several essential types of Contact Center support : Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your customers instant access to a dependable technical resource with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's concentration is on giving the support Helpdesk a respected image as a solid contributor to company performance. Progent's goal is to resolve and not simply report problems.

Altaro 365 Total Backup Network Consultant
Setup and Support Hornetsecurity Altaro M365 Teams Chat Backup

Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.

Microsoft Exchange Server 2016 Upgrade Planning Support
Remote Technical Support Exchange Server 2016 Upgrade Planning

Progent can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

Upgrade SQL Server 2008
Setup and Support SQL Server

SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid creation of cutting-edge enterprise-class programs that can give your company a critical competitive edge. SQL Server provides core support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft technology, assures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.