Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile PDAs were once among the most popular solutions for maintaining location-independent connectivity to email, scheduling, web-based programs, and other critical business data. Progent can provide Appleton, Wisconsin businesses support from BlackBerry-premier professionals who can assist businesses to maintain existing BlackBerry environments or migrate efficiently to a modern smartphone platform.

As the complexity of small company networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for organizations regardless of size, effective deployment and support of BlackBerry solutions has become increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and company databases, small businesses frequently turn to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to plan, manage, and repair BlackBerry-based solutions economically and effectively, dispensing with the necessity for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven online service delivery capabilities, provides small businesses an affordable solution for incorporating RIM BlackBerry products seamlessly into their information network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can monitor and control BlackBerry smartphones across your company, define security policies that make sense for your company, customize wireless software, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and thoroughly.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.

Onsite IT Consulting
Progent locations in Wisconsin State

City Address Phone Link
Appleton 4321 W. College Ave, Suite 200
Appleton, WI 54914
United States
(920) 843-5180 Appleton Network Support Services
Madison 6709 Raymond Road
Madison, WI 53719
United States
(608) 416-1444 Madison Network Support Services
Milwaukee 1345 N. Jefferson
Milwaukee, WI 53202
United States
(414) 800-2060 Milwaukee Network Support Services


Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry smartphones, providing a single platform for controlling key tasks such as device deployment, upgrades, and deactivation and also offering a solid foundation for security and fault tolerance. BlackBerry BES Server delivers transparent communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server Configuration Support

BlackBerry Enterprise Server provides a variety of security capabilities starting with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits great versatility in adjusting degrees of security to match the specific requirements of your network. Progent's BlackBerry certified engineers can help you to choose advanced security functions and activate them remotely. Examples of these wirelessly configurable security settings are:

  • Disable a BlackBerry smartphone
  • Wipe information from a lost device
  • Lock out Bluetooth functionality
  • Enable internal protection against malware

BlackBerry BES Server also offers versatility in determining mechanisms to prevent mobile users from installing or executing unsafe or unauthorized software. Progent can help you to choose protective processes such as:

  • Specify exactly which applications are permitted on the device
  • Prevent third-party applications from using persistent storage on the device
  • Determine what resources external applications can use on the smartphone
  • Limit the types of connections external software running on the smartphone can initialize
  • Prevent all external applications from being loaded or executed on the smartphone

Professional RIM BlackBerry Technical Support Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to deliver expert technical help to companies in the Appleton area or anywhere in Wisconsin. Progent's experienced remote consulting experts have helped IT organizations solve computer issues and reduce IT service costs in every state in the U.S. and established a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online help for a wide array of technologies associated with RIM BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Major RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to define and install appropriate security options.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs analysis, solution architecture, deployment planning and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to design a wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and hardware products match your needs, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices concerning alternatives for software versions, server hardware and storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry expert can assist your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Expert
If you wish to contact Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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