Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry mobile PDAs were once among the most successful products for achieving location-independent access to email, calendars, web-based programs, and other vital business information. Progent offers Appleton, Wisconsin companies support from BlackBerry-certified experts who can assist businesses to maintain their BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the complexity of small company networks has increased, and as the need for world-class protection, dependability, and disaster recovery has grown to be the norm for organizations of all sizes, effective deployment and support of BlackBerry solutions has grown increasingly challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small organizations often turn to outside support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to design, administer, and troubleshoot BlackBerry environments affordably and effectively, doing away with the need for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient remote service delivery model, provides small companies an affordable solution for incorporating RIM BlackBerry products productively into their IT network.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you monitor and control BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom wireless software, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Integration Expertise for BlackBerry BES Server
RIM's high-end solution for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange Server, Lotus, or Groupwise clients to transmit and receive emails that are encrypted in transit to provide maximum data protection. BlackBerry BES Server also streamlines a broad selection of vital management tasks that span from smartphone deployment and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-premier engineers can help you use RIM BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Control client settings with BES Server's extensive selection of policies

Progent's BlackBerry-certified engineers can also help your company to use BlackBerry BES Server to perform important procedures not available with the less advanced BES Server Express. These procedures include:

  • Set up and manage BlackBerry's high-availability infrastructure based on virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Monitor and report on the health of your system

Expert RIM BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's certified BlackBerry support specialists are available online to provide expert technical help to companies in the Appleton area or anywhere in the state of Wisconsin. Progent's experienced remote technical support team has helped businesses solve network problems and reduce IT service expenses in every state in the country and built a large following of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide remote help for a wide array of issues related to RIM BlackBerry software and devices including synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to perform common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, modifying user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can also assist you to troubleshoot a broad array of problems concerning synchronization, device detection, messaging consistency, web browsing, mobile connections, IM, PC software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote technical assistance for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless support costs low and, by dealing with issues quickly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including resolving enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to use management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help your company to define and install appropriate security options.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, control Exchange data flow, generate, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about engineering expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.