Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to be slower to become aware of a breach and are less able to mount a quick and forceful response. The more lateral movement ransomware is able to manage inside a target's system, the longer it will require to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware experts can help businesses in the Appleton metro area to identify and isolate breached servers and endpoints and guard clean assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Appleton
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom fee for the decryption tools needed to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an additional settlement in exchange for not publishing this data or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a major problem according to the sensitivity of the downloaded data.

The recovery process subsequent to ransomware penetration involves several distinct stages, the majority of which can proceed in parallel if the recovery team has enough members with the required skill sets.

  • Quarantine: This urgent first step involves blocking the lateral progress of ransomware across your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities include isolating affected endpoints from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal useful degree of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access. Progent's ransomware recovery team uses advanced collaboration tools to organize the complicated recovery process. Progent understands the importance of working quickly, continuously, and in concert with a customer's managers and IT staff to prioritize activity and to put critical services back online as fast as feasible.
  • Data recovery: The effort required to recover data impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and what recovery techniques are needed. Ransomware assaults can destroy key databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other business-critical applications depend on Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, undamaged OST files may exist on staff PCs and laptops that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the same AV tools used by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, containment, repair and forensics in one integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement with the victim and the insurance provider; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryption utility; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and reprovisioning computers and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's progress throughout the targeted network from start to finish. This history of the way a ransomware assault travelled through the network helps your IT staff to evaluate the impact and uncovers weaknesses in policies or work habits that need to be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensic analysis is usually assigned a high priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important activities such as operational continuity are pursued in parallel. Progent has an extensive team of information technology and security professionals with the skills required to perform activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving parts of your network following a ransomware attack and reconstruct them quickly into a viable system. Progent has worked with top cyber insurance providers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Appleton
For ransomware system restoration consulting in the Appleton metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Linux with Windows Consult

    If your business computer system mixes Linux platforms with MS Windows, Progent can show you how to incorporate your servers into a cohesive environment that permits all your operating systems to coexist for easy management, seamless dataflow, high availability, enhanced performance, and strong security. Progent's Linux and Microsoft Windows coexistence support offerings feature IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Helpdesk support.

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  • NetApp SnapMirror Engineer NetApp MetroCluster Design Engineer
  • Network Consultant Microsoft Windows 7 Evaluation Microsoft Windows 7 Migration IT Consultant
  • Network Consulting Companies Cisco Router Cisco CCIE Remote Network Providers

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    Dynamics GP Continuum Consulting

    Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to design custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can help you design reports that let you track your business more effectively, turning uncooked data into useful insights into your company and customers.

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  • Online Support Services Apple OS X Tiger Integration Apple OS X Tiger

  • VMware Site Recovery Manager Migration Professionals
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    VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a DR system based on VMware SRM.

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  • Server Management Specialists
    Server Management Outsourcing

    With virtual server technology, businesses are able to operate many virtual machines on one actual server. Virtual server technology allows companies to gain all the benefits of server segmentation, while avoiding the costs that goes with purchasing additional server equipment. Virtual servers are also the critical technology behind private clouds, which offer important benefits such as reducing the costs of hardware, datacenter facilities, and management while improving information protection, system reliability, and recoverability. Other key server management options are server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management consultants can assist you with all aspects of server consolidation and administration to allow your business to contain costs and conserve time.

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    Computer Consulting Windows 11 and TPM

    Progent's Microsoft-certified Windows 11 experts can provide an array of services to support Windows 11 such as cloud and hybrid integration, mobile management and synchronization, at-home workforce access, data and identity security, centralized deployment, and Call Center services.

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  • Palo Alto Networks PA-7000 Series Firewalls Cybersecurity Companies 24 Hour Palo Alto Networks PA-5400 Series Firewalls information Systems Audit
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    Email Guard from Postini offers constantly updated spam and virus filtering, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a standard Postini license, you can still have the use of Postini's Perimeter Management technology via Progent's E-Mail Guard spam filtering and virus defense aggregation offering. Progent's expert email protection consultants can help you create an email security plan that includes spam filtering and virus protection technologies and processes.

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  • Professionals Azure Disaster Recovery Azure hybrid cloud solutions Services
  • Professionals Microsoft Office 365 Webinar Online Acrobat Writer Training Professionals
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  • Award Winning Online Help Desk Network Consulting
    Online HelpDesk Call Center Computer Engineer

    The Contact Center service model adopted by Progent's Technical Response Center gives small companies an affordable alternative to reliance on independent consultants by offering extensive technical knowledge accessible to multiple engineering groups, optional round-the-clock access to emergency help, fast escalation to world-class engineers for solving even the most intractable issues, service consistency and reliability, prompt follow through enforced by veteran support managers, a choice of convenient ways for initiating support jobs, plus excellent progress transparency made possible by trouble ticket tracking and available via a web portal.

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    If your organization does not require immediate remote support but expects to require assistance with your information system in the near future, you can save time and expenses and ensure that the appropriate expertise will be ready when you need it by contacting a Progent sales agent and signing up as a customer. For details, phone 800-993-9400 or email information@progent.com.

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  • Solaris to Windows Migration Consulting
    Solaris Upgrading

    Progent can help you to design and implement an efficient transition from a Sun Solaris-powered IT system to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity suites, business applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development experts can help you preserve your data and reduce productivity discontinuity by developing an effective migration plan that protects your current investments in Solaris software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of current infrastructure, migration planning and validation, Exchange migration expertise, information and application migration, and server and storage migration and economization.

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    Progent can assist small and medium-size businesses to configure centralized remote endpoint management and monitoring systems for administering endpoints operated by offsite workers.

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  • Enterprise Information Technology Consulting Companies
    24-7 Relocation Specialist

    For enterprises with branches in California or any area served by Progent's engineers, Progent's Microsoft-Certified network consulting experts and authorized Cisco system consultants offer a variety of IT support services such as project management, Sarbanes Oxley compliance, office relocations, enterprise security, system design, local or remote branch office support, and technical support for co-location hosting environments. A Progent IT architect can show you how to plan a multi-office information system that makes efficient use of colocation services and Internet hosting sites. Progent's Microsoft Premier consultants can help major corporations plan, deploy and maintain major rollouts of updated versions of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional experts can help you deploy Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and remote networking.

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    Progent's Cisco-certified Wi-Fi technology experts can assist you to configure, administer, and debug Cisco Small Business Wireless APs.

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    Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

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  • Top Computer Engineer Windows Server 2008 R2 Microsoft Windows Server 2008 R2 Specialists
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    Windows Server Essentials Consultant Services

    Progent's consultants can provide budget-friendly online consulting and troubleshooting for Windows Server Essentials. Progent offers comprehensive project management support so you can plan and execute an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.

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    Progent's Help Desk outsourcing and co-sourcing services help companies to save money and increase productivity.

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    Network Security Testing WatchGuard Firebox T15 Firewall

    Progent provides support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.

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    VLAN Test Lab Consulting Services

    Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for testing mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and building training systems for new products and technologies. For Progent clients who lack sufficient internal resources to assemble effective pilot environments, the lab cuts capital outlay and technical risk while keeping vital network initiatives on schedule.

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    IT Services Wi-Fi RF Coverage Maps

    Progent's wireless site survey and predictive modeling help you to plan, deploy and debug a Wi-Fi network optimized for your environment, providing you a WLAN that delivers the coverage, performance, density, Quality of Service, security, and hand-off capability your business needs. Wi-Fi site survey services from Progent include remote predictive analysis for designing a Wi-Fi LAN and on-premises site survey services for confirming, tuning, and troubleshooting an operational wireless LAN.

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    Small to middle size businesses can now enjoy all the advantages of Operations Manager and also have fast access to Progent's Microsoft Premier network consulting experts. With Progent's affordably priced network support programs, small organizations can select a simple Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide small company networks world-class reliability, security, and performance.

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  • Wireless Case Study After Hours Proxim Tsunami Wireless Case Study
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  • Zero Trust Cybersecurity Setup and Support Two-factor Authentication Integration
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  • iOS patch management Professional iPhone patch management Consulting
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  • Cybersecurity Organization Apple Mac Virus Protection
    macOS and Cisco Security Onsite Technical Support

    Progent's CISM-certified security staff can show you how to protect your Apple Mac environment through expert services such as performing security audits, clean up after virus and worm penetrations, configuring firewalls, integrating secure off-site and mobile access, deploying automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan appropriate for the specific objectives of your corporate network.

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  • Small Business IT Support
    Small Business Software Consulting Firm

    Progent delivers the services of Microsoft and Cisco-Certified IT support experts to offer customers economical ways to help companies optimize the value of Microsoft and Cisco products. For environments that range from small offices to nationwide corporations, Progent's expert engineers can show you how to improve your information system's e-mail architecture, protection, availability, performance, and system administration.

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