Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Consultant
Ransomware requires time to work its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to take longer to become aware of a breach and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to manage inside a target's network, the longer it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist businesses in the Appleton metro area to locate and isolate infected servers and endpoints and guard clean resources from being penetrated.
If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Appleton
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any available backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an additional payment in exchange for not publishing this data or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a big issue according to the nature of the stolen data.
The recovery process after a ransomware attack has several crucial stages, most of which can be performed concurrently if the response workgroup has a sufficient number of people with the necessary skill sets.
- Quarantine: This urgent initial step requires blocking the sideways spread of the attack across your network. The longer a ransomware assault is permitted to run unchecked, the more complex and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of cutting off affected endpoints from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves bringing back the IT system to a basic useful degree of capability with the least delay. This effort is typically the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and secure endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to organize the complicated recovery process. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's management and network support group to prioritize tasks and to get critical resources back online as quickly as possible.
- Data restoration: The work required to restore data impacted by a ransomware attack varies according to the state of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware attacks can destroy critical databases which, if not properly shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications are powered by SQL Server. Some detective work may be required to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were off line at the time of the attack.
- Setting up advanced AV/ransomware defense: ProSight ASM gives small and mid-sized companies the benefits of the same AV tools used by some of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, classification, mitigation, restoration and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services include determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting datastores to match exactly their pre-encryption state; and recovering machines and services.
- Forensics: This process involves learning the ransomware attack's progress across the network from beginning to end. This history of the way a ransomware assault travelled within the network helps you to assess the damage and uncovers shortcomings in rules or work habits that need to be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is typically assigned a high priority by the insurance carrier. Since forensics can take time, it is critical that other key recovery processes like business continuity are pursued in parallel. Progent maintains an extensive team of IT and data security professionals with the skills required to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent has provided remote and on-premises network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This broad array of expertise allows Progent to salvage and consolidate the surviving pieces of your information system after a ransomware attack and reconstruct them rapidly into a viable system. Progent has worked with leading cyber insurance providers including Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting Services in Appleton
For ransomware system restoration expertise in the Appleton area, call Progent at 800-462-8800 or visit Contact Progent.