Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware needs time to work its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a break-in and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware can manage within a target's system, the more time it takes to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist businesses in the Appleton metro area to identify and isolate infected devices and guard undamaged assets from being compromised.
If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Appleton
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any accessible system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and basically sets the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee for the decryptors needed to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an extra settlement in exchange for not posting this information on the dark web. Even if you can rollback your system to a tolerable date in time, exfiltration can pose a big problem according to the nature of the downloaded data.
The restoration process subsequent to ransomware attack has several crucial phases, the majority of which can be performed in parallel if the recovery team has enough people with the necessary experience.
- Quarantine: This time-critical initial step involves blocking the sideways spread of the attack across your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities consist of cutting off affected endpoints from the network to restrict the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This involves restoring the network to a minimal useful degree of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business applications, network topology, and safe endpoint access. Progent's recovery experts use advanced collaboration tools to coordinate the complicated recovery effort. Progent understands the urgency of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to get critical resources back online as fast as possible.
- Data recovery: The effort required to restore files damaged by a ransomware assault depends on the condition of the network, how many files are encrypted, and what restore techniques are required. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other business-critical applications are powered by SQL Server. Some detective work may be required to locate clean data. For instance, undamaged OST files may exist on staff desktop computers and laptops that were off line at the time of the attack.
- Setting up modern antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same AV tools implemented by some of the world's largest enterprises including Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, classification, containment, restoration and analysis in one integrated platform, Progent's ASM reduces TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the cyber insurance carrier, if any. Activities consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and using the decryptor utility; debugging failed files; building a pristine environment; remapping and connecting datastores to reflect precisely their pre-encryption state; and recovering physical and virtual devices and software services.
- Forensics: This process involves learning the ransomware attack's progress across the network from start to finish. This history of how a ransomware attack progressed through the network helps your IT staff to assess the impact and uncovers weaknesses in policies or work habits that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is typically assigned a high priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other key recovery processes such as business continuity are performed in parallel. Progent maintains a large roster of information technology and data security experts with the knowledge and experience needed to perform the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent has provided online and onsite network services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning software. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your IT environment following a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top insurance providers like Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Services in Appleton
For ransomware cleanup services in the Appleton area, phone Progent at 800-462-8800 or go to Contact Progent.