Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Engineer
Ransomware needs time to work its way across a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to recognize a breach and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to manage inside a target's network, the more time it will require to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist you to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the Appleton metro area to identify and isolate infected devices and protect clean assets from being compromised.
If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Appleton
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom fee in exchange for the decryptors required to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional settlement for not posting this data on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big issue depending on the nature of the stolen data.
The restoration work subsequent to ransomware penetration has several crucial phases, most of which can proceed in parallel if the recovery team has a sufficient number of members with the necessary experience.
- Quarantine: This time-critical first step involves blocking the lateral spread of ransomware across your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities consist of cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
- Operational continuity: This involves bringing back the IT system to a minimal useful level of functionality with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses advanced collaboration platforms to organize the complex restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize activity and to get essential services back online as fast as feasible.
- Data recovery: The work required to recover data damaged by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what restore methods are needed. Ransomware assaults can take down key databases which, if not carefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were off line at the time of the attack.
- Setting up modern AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same anti-virus tools used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, detection, mitigation, restoration and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and connecting drives to reflect precisely their pre-encryption state; and restoring machines and services.
- Forensics: This process involves learning the ransomware attack's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack travelled within the network assists you to evaluate the impact and uncovers vulnerabilities in policies or work habits that should be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is typically given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other important recovery processes such as business resumption are executed in parallel. Progent has an extensive team of IT and data security professionals with the knowledge and experience needed to perform the work of containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to identify and integrate the undamaged parts of your IT environment following a ransomware intrusion and reconstruct them quickly into an operational system. Progent has worked with top insurance providers like Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware Recovery Services in Appleton
For ransomware system restoration services in the Appleton metro area, phone Progent at 800-462-8800 or visit Contact Progent.