Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to recognize a breach and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to manage inside a target's network, the more time it will require to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the Appleton metro area to identify and isolate infected devices and protect clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Appleton
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom fee in exchange for the decryptors required to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional settlement for not posting this data on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big issue depending on the nature of the stolen data.

The restoration work subsequent to ransomware penetration has several crucial phases, most of which can proceed in parallel if the recovery team has a sufficient number of members with the necessary experience.

  • Quarantine: This time-critical first step involves blocking the lateral spread of ransomware across your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities consist of cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of functionality with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses advanced collaboration platforms to organize the complex restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize activity and to get essential services back online as fast as feasible.
  • Data recovery: The work required to recover data damaged by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what restore methods are needed. Ransomware assaults can take down key databases which, if not carefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were off line at the time of the attack.
  • Setting up modern AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same anti-virus tools used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, detection, mitigation, restoration and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and connecting drives to reflect precisely their pre-encryption state; and restoring machines and services.
  • Forensics: This process involves learning the ransomware attack's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack travelled within the network assists you to evaluate the impact and uncovers vulnerabilities in policies or work habits that should be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is typically given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other important recovery processes such as business resumption are executed in parallel. Progent has an extensive team of IT and data security professionals with the knowledge and experience needed to perform the work of containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to identify and integrate the undamaged parts of your IT environment following a ransomware intrusion and reconstruct them quickly into an operational system. Progent has worked with top insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Appleton
For ransomware system restoration services in the Appleton metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Microsoft Mac Office allows Mac users to receive the benefits of the industry's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor environment that incorporates Apple OS X and Windows computers so that Macintosh users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who use Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows platforms and can provide service for networks that combine Apple Macintosh with Windows systems with complete resource sharing, or networks which intentionally restrict sharing between Mac and Windows systems.

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    Progent can help small and mid-size organizations to set up and debug conferencing platforms to enable their teleworkers to interact effectively with teammates and customers.

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    Progent offers national urgent technical support and troubleshooting services for businesses that operate Solaris networks or whose information systems include a combination of Solaris and Microsoft Windows products. Online network consulting offers maximum leverage for your IT budget by preserving client productivity and shortening the time charged for computer repair services. Advanced online support technology and skilled service specialists and engineers allow Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In the vast majority of cases your IT issues can be dealt with by telephone or via a combination of phone help and online network analysis. Progent can make available Cisco CCIE network engineers and CISA and CISM premier security professionals to help with the most challenging network problems.

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    Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) telephony. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support to assist you to maintain and troubleshoot your existing Lync Server 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business upgrade.

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    Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and repairing SCOM environments and offer organizations of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager.

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    Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to information workers, reducing the complexity of creating, integrating, administering, and accessing company information and analytical programs in environments ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with real-world experience and wide knowledge in designing and deploying data-driven, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent can help small and mid-size businesses to set up VoIP technology to provide their telecommuters the benefit of transparent access to the corporate phone infrastructure.

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    NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with continual replication to deliver fast, zero RPO disaster recovery (DR) between datacenters located as far as 185 miles apart. Progent's team of veteran network experts can assist your business to plan, configure, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering help with tasks such as assigning disk pools, determining aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery system to show compliance with industry standards and regulatory requirements.

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    Citrix offers a comprehensive family of platforms that deliver enterprise-class manageability, expandability, and performance for virtualizing servers and for centralized distribution of virtual Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified consultants can help your company to assess the strategic advantages of Citrix technology and show you how to plan, test, implement, optimize, and maintain Citrix virtualization platforms.

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    Progent offers high availability load balancing support covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology including Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

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  • Specialist Google Cloud GKE
    Google GCP Cloud Storage integration Consultant Services

    Progent can provide affordable online and on-premises consulting to assist businesses to migrate any portion of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware expense and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.

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