Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when support staff may be slower to recognize a break-in and are least able to mount a quick and forceful response. The more lateral movement ransomware is able to achieve inside a victim's system, the more time it will require to restore core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can help organizations in the Appleton area to locate and quarantine infected servers and endpoints and guard undamaged assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Appleton
Current variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, demand a ransom fee in exchange for the decryption tools required to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional ransom for not publishing this data or selling it. Even if you can rollback your system to a tolerable date in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded data.

The restoration work subsequent to ransomware penetration has several distinct phases, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the required skill sets.

  • Quarantine: This time-critical initial response involves arresting the sideways progress of the attack across your network. The longer a ransomware assault is permitted to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine processes consist of isolating affected endpoint devices from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable level of functionality with the shortest possible downtime. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and protected endpoint access management. Progent's recovery experts use advanced workgroup tools to coordinate the complex restoration process. Progent understands the urgency of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to put vital resources on line again as fast as feasible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and what recovery techniques are required. Ransomware attacks can take down key databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many financial and other business-critical applications are powered by SQL Server. Some detective work may be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were not connected at the time of the attack.
  • Deploying advanced AV/ransomware defense: ProSight ASM offers small and mid-sized businesses the advantages of the identical anti-virus tools deployed by some of the world's largest corporations including Netflix, Visa, and Salesforce. By providing real-time malware filtering, detection, containment, repair and analysis in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, streamlines administration, and expedites operational continuity. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Activities include determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, reviewing, and operating the decryption utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-encryption state; and reprovisioning machines and services.
  • Forensics: This process involves discovering the ransomware assault's progress across the targeted network from start to finish. This history of how a ransomware attack progressed through the network assists you to evaluate the damage and uncovers weaknesses in security policies or processes that need to be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is commonly assigned a high priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is critical that other important recovery processes like business continuity are executed in parallel. Progent has an extensive roster of information technology and security professionals with the skills required to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded high-level certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP software. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your IT environment following a ransomware attack and rebuild them quickly into a functioning system. Progent has collaborated with top insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Appleton
For ransomware system restoration services in the Appleton metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Cisco's Meraki line of switches are intended for sites that go from small branches to large campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting expertise to assist you to design and deploy a productive network solution based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to maintain compliance, develop and validate a disaster recovery plan, and resolve issues related to any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a unified networking infrastructure.

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    Progent offers fast and affordable online access to an authorized Oracle database administration consultant or an Oracle application programmer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also assist you to design, build, enhance, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard and Streams replication technologies and ASM file/volume manager.

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    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and fixing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious problems detected by Microsoft SCOM 2012.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.

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    Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

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    Microsoft CRM helps mid-market companies nurture profitable client interactions. Built-in Sales and Customer Service components enable employees to share data to help improve sales success and deliver steady, effective customer service. Progent can configure the most sensible server and communications environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can show you how to integrate Microsoft CRM with your sales or customer support data.

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    Progent is looking for a range of on-staff employees including motivated Microsoft Certified Systems Engineers; network experts with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant network architecture with backgrounds in mobile access, wireless integration, high-availability environments, business continuity planning, data protection, and server virtualization. We are also hiring desktop support technicians, off-site service specialists, and CISSP or CISA certified security consultants. We are also hiring veteran managers able to operate effectively in Progent's high-growth, virtual office environment. Progent works with independent consultants with in-depth expertise and field experience in high-demand IT areas beyond Progent's main service focus. Progent's Experts Team includes contractors who offer consulting and programming services for mission-critical solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with popular platforms such as Linux derivatives, Macintosh, or Solaris, or offer expert help in areas such as telecommunications, web development, Electronic Data Interchange, eCommerce, or dbm programming. Freelance consultants certified by us coordinate with Progent's in-house consultants to provide comprehensive IT services for small company networks.

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    Cisco's Meraki family of switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting to assist your company to design and deploy a productive network solution that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to ensure compliance, create and test a disaster preparedness plan, and resolve technical issues associated with any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a unified networking infrastructure.

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    Dynamics GP/Great Plains 2010 software is a full-featured business management platform that unifies data and operations throughout your company, interfaces easily with other solutions, and connects workers, customers and suppliers unrestricted by time or location. Created for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company benefit from the full power of Microsoft Dynamics GP 2010.

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    Progent offers support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.

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    Progent's Cisco CCIE network experts can assist you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.

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    Cisco's security and remote connectivity technology for small to medium sized companies offer a complete range of manageable protection products to help you protect your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert (CCIE) and CCNP certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit best with your corporate objectives.

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    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data.

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  • ProSight Private Cloud Hosting Services Consultants
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    Progent's ProSight Virtual hosting services provide small companies a variety of benefits such as reduced capital expenditures, reductions in operational expense, better executive focus, enterprise-class protection, enhanced fault tolerance, and business continuity.

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    Progent's wireless site survey and predictive modeling help you to design, install and debug a Wi-Fi network adapted to your facilities, offering you a wireless solution that has the reception, performance, density, QoS, security, and hand-off ability your company needs. Wi-Fi site survey services from Progent include remote predictive analysis for designing a wireless LAN and on-premises site survey services for validating, tuning, and troubleshooting a functioning Wi-Fi LAN.

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