Fast and Affordable Online Support for Appleton Wisconsin Information Networks
For organizations in Appleton Wisconsin, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces direct expenses because service calls use up minimal billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor repairs manage to turn into major bills. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized tools and field-tested methodologies that allow the highest level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent's remote service group can communicate with your company's environment without compromising network security.
Progent's advanced technical support reporting application includes extensive histories of all service that Progent's clients have been provided. Progent's staff consultants have access to the history of services delivered to each Progent customer by every Progent engineer. This archive of issues and fixes is organized as a quickly retrievable support knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at the best solutions promptly.
Remote technical services provided by Progent to businesses in Appleton Wisconsin include:
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Certified Windows Experts
Progent's Microsoft-premier online service professionals offer computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad range of platform support including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to help your company to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and migration assistance and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies a consultant's networking skills at the master level. Cisco CCIEs can resolve even the most complex challenges surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs offer exceptional value because their deep expertise permits them to resolve problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your network by means of the latest on-line troubleshooting technology to provide fast, safe, and economical analysis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking appliances. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet APs consulting support, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist businesses to locate and isolate breached devices and guard clean resources from being compromised. If your Appleton system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Appleton organization to restore a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security specialists bring the wide selection of knowledge required to rebuild all vital facets of a compromised system quickly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and operational continuity services.
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CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recover quickly following a serious penetration. Security services offered by Progent cover in depth data security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
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Cloud Integration

Progent offers expert online consulting services to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to address a wide array of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Apple Mac OS X
Solaris
IBM AIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT management personnel and your assigned Progent consultant so that emerging issues can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting tools created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable transparent backup and fast recovery of important files, apps, system images, and VMs. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Support: Outsourced and Co-managed IT Support Center Services
Progent's Shared Service Desk provides a smooth supplement to your core support organization. Client interaction with the Service Desk, provision of support services, issue escalation, ticket generation and updates, performance measurement, and management of the support database are cohesive whether issues are resolved by your corporate IT support staff, by Progent's team, or a mix of the two. You have complete versatility to expand or reduce your part of IT support activity as needed. Progent takes care of startup installation and onboarding of the professional services automation software plus documentation, validation and education.
For more information about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering services include:
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Help Desk Support
Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals provides your computer users in Appleton Wisconsin quick contact with a dependable technical support resource with years of background providing telephone-based consulting and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a major enabler of company efficiency, and Progent's policy is to resolve rather than merely document IT issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth engineering support and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Appleton Wisconsin online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can configure SCOM for your environment so your IT support is proactive and automated. By uncovering possible trouble spots before they cause network outages, remote monitoring can ward off stressful and costly information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a combination of operating systems.
How Your Appleton Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Appleton Wisconsin, Progent's online computer support specialists are ready to deliver professional and affordable IT help the instant your organization has to have it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Appleton company has a local freelance support technician or employs a full time IT staff that can deal with ordinary network issues, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to fix sudden network crises or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Appleton Wisconsin
Progent's remote support services enable your Appleton company to realize the benefits of immediate, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will derive added business worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your local support resources
With most businesses in Appleton Wisconsin, local computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can solve the majority of technical issues. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local service people. In these situations, Progent's on-call support specialists provide a convenient, quick, and affordable solution to augment your regular help and to pass on useful knowledge to increase your ability to handle downstream issues in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller companies commonly rely on independent freelance consultants. Although freelance service people have smaller overhead than larger service organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of backup help may require your business to go without help during an IT crisis. As your company grows, system unavailability and trouble with vital applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service experts to insure your network stays up and running.
- Build a Scalable Foundation for Seamless Growth
Companies often start with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly built systems require proper analysis, smart long-term planning, and extensive technical expertise to evolve to a system architecture able to deliver the solid foundation to meet critical business requirements and ease future expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller organizations need advice and technical training to navigate through an ever more complex array of technology alternatives capable of promoting business growth and improving productivity. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each client. The discipline of documenting and archiving support records results in more efficient support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.