Immediate Remote Support for Appleton Networks
For companies located in Appleton or anywhere in the state of Wisconsin, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially important for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay only for the support that you actually get. Unlike many online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor solutions manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that promote the highest degree of efficiency for online technical support and repair for information systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to communicate with your company's system without breaching corporate security.
Progent's advanced technical support reporting application keeps extensive histories of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of all help rendered to each Progent client by any Progent consultant. This database of issues and solutions is structured as an easily exploitable support database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online service experts can determine optimal solutions in the least time.
Remote services available from Progent to businesses in Appleton and throughout the state of Wisconsin include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers can deliver network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and certifies an individual's network technology skills at the master level. Cisco CCIEs can resolve even the most challenging challenges encountered in network design, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an excellent value since their deep experience enables them to solve problems quickly. In common cases, less experienced consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network using advanced remote troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure products by delivering services such as:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; designing safe architectures for remote and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Appleton Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network consultants gives your workers in Appleton or anywhere in the state of Wisconsin fast communication with a reliable technical support group with substantial background offering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial driver of business efficiency, and Progent's intent is to fix rather than simply report IT problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Appleton, or anywhere in the state of Wisconsin, online hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so your IT support is proactive and automated. By detecting looming problems before they result in network outages, remote monitoring can ward off stressful and expensive service failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Appleton or throughout the state of Wisconsin, Progent's online network support specialists are ready to deliver effective and affordable system help whenever your organization needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Appleton business has a local freelance consultant or employs an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve unexpected system crises or especially tough integration problems.
Advantages of Progent's Network Help for Organizations in Appleton
Progent's remote support services allow your Appleton business to experience the benefits of timely, enterprise-level network support without the cost of managing a full-time IT staff. Your information system will acquire greater business value by being increasingly available, productive, and secure. Benefits to your company include:
- Seamless virtual extension of your local support resources
For most organizations in Appleton and throughout Wisconsin, nearby computer support providers, whether represented by outside consultants or an internal maintenance staff, can resolve the majority of network issues. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online support professionals provide a convenient, quick, and budget-friendly way to supplement your local resources and to convey valuable knowledge to improve your capability to handle downstream problems in-house.
- Less Reliance on Individual Service Providers
For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance consultants carry less internal costs than larger service companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may force your business to go without help during an IT crisis. As your company grows, system downtime and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system stays available.
- Build a Solid Foundation for Seamless Growth
Organizations often begin with an IT architecture created on a modest budget. Without a proper framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such badly designed environments require careful assessment, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet current business requirements and simplify downstream growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller organizations need advice and technical education to navigate through an ever more complex array of technology options available for promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.