Immediate Remote Technical Support for Appleton Wisconsin IT Networks
Immediate Remote Support for Appleton SystemsFor businesses located in Appleton Wisconsin, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical experience and have access to the advanced technology required to solve most network problems quickly. Efficient support lowers direct expenses because solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike many online support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes manage to turn into large invoices. Progent's skill at handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized technologies and proven processes which allow the highest level of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to access your company's system without breaching corporate security.

Progent's advanced service database application keeps comprehensive documentation for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services rendered to each customer by any engineer. This database of trouble tickets and fixes is stored as a conveniently searchable support database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other massive technical support databases and allow quick access to manufacturers' internal engineering staff so Progent's online service experts are able to arrive at optimal solutions promptly.

Remote services offered by Progent to companies in Appleton Wisconsin include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast recovery of vital files, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured online account and enter your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A wide range of devices can be used as this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or improving your current organization, identifying or modifying Call Center application software to handle the unique requirements of your business, or providing occasional phone support staff to reinforce your internal Call Center team to handle demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants provides your customers in Appleton Wisconsin quick access to a dependable technical support resource with years of experience offering phone support and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key contributor to company performance, and Progent's policy is to fix instead of simply annotate technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply online professional engineering expertise and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, custom development, and training services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Appleton Wisconsin online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your business so that your network support is proactive rather than reactive. By exposing looming problems before they cause crashes, remote monitoring can ward off stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a variety of OS platforms.
How Your Appleton Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Appleton Wisconsin, Progent's online network support specialists are ready to provide effective and affordable system support whenever your company has to have it. More than two decades of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Appleton organization relies on a local freelance support technician or maintains a full time organization that can handle common network problems, Progent's Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to solve sudden network emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in Appleton Wisconsin
Progent's remote technical help services allow your Appleton organization to realize the advantages of on-call, expert IT support without the expense of managing a full-time IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most companies in Appleton Wisconsin, local network service resources, whether represented by independent consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles can spring up when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these instances, Progent's online support specialists give you a convenient, quick, and economical solution to supplement your local resources and to convey useful knowledge to increase your ability to resolve future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although independent service people have smaller internal costs than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations often start with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such poorly built environments require careful assessment, smart long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to deliver the stable foundation to handle critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving productivity. They hardly need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified management of advanced security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to create and centrally control IT ecosystems that include local offices, data centers, private clouds and public clouds.

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    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can coexist, enabling Mac users to get and send email, search the GAL, import addresses, synchronize appointments, and alert people to meetings with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that LDAP and Outlook Web Access are working. Progent also offers specialized one-on-one Entourage education.

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    Progent offers expert remote support to help companies connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

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