Fast Remote Technical Support for Appleton Wisconsin IT Networks
Immediate Online Help for Appleton SystemsFor companies located in Appleton Wisconsin, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of information system issues quickly. Efficient support reduces direct costs because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick repairs somehow end up as major bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes that promote the maximum level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to interface to your company's computer system without compromising system security.

Progent's advanced customer support database application keeps comprehensive records of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of assistance rendered to every Progent customer by every Progent engineer. This history of issues and resolutions is structured as an easily retrievable support knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional massive technical support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with the best resolutions promptly.

Online support services provided by Progent to customers in Appleton Wisconsin include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight series of outsourced network management services addresses all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of vital files, apps, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For details about Duo identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology professionals offers your clients in Appleton Wisconsin instant access to a reliable network service resource with substantial background offering telephone-based consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a key enabler of business performance, and Progent's policy is to fix instead of merely document network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers online advanced consulting support and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Appleton Wisconsin remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into network outages, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a combination of platforms.
How Your Appleton Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Appleton Wisconsin, Progent's online network support specialists can deliver professional and economical system support whenever your business requires it. More than two decades of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Appleton office relies on a regular independent consultant or maintains a full time IT staff that know how to deal with typical network problems, Progent's Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Businesses in Appleton Wisconsin
Progent's remote technical help services allow your Appleton company to realize the advantages of immediate, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most offices in Appleton Wisconsin, local network support providers, whether represented by outside consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, serious problems might spring up when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online service specialists offer a convenient, fast, and budget-friendly solution to augment your local resources and to convey valuable information to increase your ability to resolve downstream problems locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller organizations often rely on individual freelance consultants. Although independent consultants have smaller overhead than larger consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback personnel may force your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup support experts to insure your IT system is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often start with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs often get piled onto a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the organization. These badly designed systems require proper assessment, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of product options available for accelerating business success and improving productivity. Businesses hardly need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, refined support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the front lines of network support, executing a wide variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Companies who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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