Fast Remote Troubleshooting for Appleton Wisconsin Networks
For businesses in Appleton Wisconsin, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools required to solve the majority of network issues quickly. Efficient support reduces immediate expenses because solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from situations where fast solutions manage to turn into big tabs. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized tools and field-proven processes which permit the maximum level of efficiency for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to interface to your system without violating system security.
Progent's powerful service reporting system stores comprehensive records of all support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help provided to each Progent customer by any Progent engineer. This history of problems and resolutions is stored as an easily searchable proprietary database that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote consulting specialists can determine the most efficient resolutions quickly.
Remote support services provided by Progent to businesses in Appleton Wisconsin include:
Certified Windows Experts
Progent's Microsoft-premier online service experts can provide computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to assist your business to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most challenging problems associated with network design, deployment, maintenance, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software updates. CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to fix problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your network using state-of-the-art remote troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of networking devices. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs deployment expertise, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent include: thorough network security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building secure techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a wide array of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Appleton Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology experts provides your workers in Appleton Wisconsin quick assistance from an efficient support group with years of experience offering phone help and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a significant driver of company efficiency, and Progent's aim is to solve and not just document technical issues.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Team can supply online professional engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Appleton Wisconsin remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By anticipating potential issues before they grow into downtime, system monitoring can minimize stressful and costly service crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support multiple operating systems.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Appleton Wisconsin, Progent's phone-based computer support specialists can deliver professional and cost-effective system support whenever your company has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Appleton company has a regular independent consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the experience to solve unexpected system emergencies or particularly complex integration problems.
Features of Progent's Remote Network Services for Appleton Wisconsin
Progent's phone support, Internet-based repair, network security expertise, and network administration services give offices in Appleton Wisconsin unparalleled leverage for your IT investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk services and system management, Progent's experts can provide your office world class network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Appleton Wisconsin and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone service and asks for no monthly retainer for support services delivered during normal business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that align with the special requirements of your company.
- Advanced Remote Connectivity Tools
Secure remote connectivity allows Progent's support professionals to observe exactly what your users see. This makes it easier to find fast fixes to problems that might otherwise require an expensive personal service call. State-of-the-art remote access tools and experienced technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for Maximum System Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 expertise, Windows Server 2003 upgrades, MS Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.