Immediate Remote Troubleshooting for Appleton Wisconsin Computer Networks
Immediate Phone Help for Appleton NetworksFor companies located in Appleton Wisconsin, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced technology necessary to solve the majority of network problems quickly. This reduces direct expenses since service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged just for the services that you actually get. Unlike many online service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where quick repairs somehow end up as big tabs. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that allow the highest level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent's Technical Response Center can interface to your company's network without breaching corporate security.

Progent's proven technical support reporting application includes comprehensive histories for the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of support rendered to every customer by any engineer. This database of problems and solutions is stored as a conveniently searchable internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional massive support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service experts can find the best resolutions promptly.

Online support services offered by Progent to customers in Appleton Wisconsin include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting tools designed to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid restoration of critical files/folders, apps, images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
    Progent's Co-managed Service Desk provides a transparent extension of your core network support staff. End user interaction with the Help Desk, delivery of support services, escalation, ticket generation and tracking, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your corporate network support organization, by Progent's team, or by a combination. Your business has complete flexibility to extend or reduce your part of support work as required. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus documentation, validation and education. To learn more about ProSight Shared Help Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk software to address the special needs of your business, or adding occasional phone support staff to supplement your existing Call Center resources to handle high-demand situations like software transitions, major updates, or rolling out new business software.

    Progent's Call Center team of experienced information technology experts offers your customers in Appleton Wisconsin immediate access to a dependable support group with substantial experience delivering phone help and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a significant enabler of business efficiency, and Progent's aim is to fix and not simply record IT issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For more information on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Appleton Wisconsin online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager for your environment so your IT maintenance is proactive and automated. By detecting emerging issues before they expand into downtime, proactive monitoring can head off stressful and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate multiple platforms.
How Your Appleton Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Appleton Wisconsin, Progent's online network support specialists can deliver expert and cost-effective system help the instant your business requires it. Over 20 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Appleton organization has a regular independent support technician or maintains an in-house organization that can handle ordinary network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected system crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Appleton Wisconsin
Progent's remote network troubleshooting services enable your Appleton business to experience the benefits of timely, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic value by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most organizations in Appleton Wisconsin, nearby computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can handle typical technical problems. However, serious problems might strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual support people. In these instances, Progent's online service professionals offer a convenient, quick, and affordable way to supplement your regular resources and to pass on useful information to increase your ability to resolve future problems in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller offices commonly depend on independent freelance service providers. Although independent service people carry smaller internal costs than big consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your business to go without help during an emergency. As your company grows, system unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies often begin with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the business. Such badly built systems need careful assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the stable foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complex maze of product options capable of promoting business success and enhancing efficiency. They do not need a computer engineer who is motivated to sell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, refined remote support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the front lines of IT service, performing a broad variety of technical tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Progent's Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

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