Fast Remote Support for Appleton Wisconsin Computer Networks
For businesses located in Appleton Wisconsin, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for online help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you receive. Unlike many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized tools and field-tested methodologies that allow the maximum level of efficiency for online consulting and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.
Progent's powerful customer support database application includes extensive histories describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance delivered to each Progent client by every Progent engineer. This archive of anomalies and fixes is structured as an easily exploitable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available other massive support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to come up with optimal solutions promptly.
Online technical services available from Progent to businesses in Appleton Wisconsin include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to help your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 11 planning and migration support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most challenging issues occurring in network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to fix problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via sophisticated on-line troubleshooting tools in order to perform quick, secure, and economical analysis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points consulting services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineer can assist businesses to identify and isolate infected servers and endpoints and protect undamaged assets from being compromised. If your Appleton system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery experts can assist your Appleton business to restore a system victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security specialists bring the broad range of skills required to reconstruct all critical components of a targeted network quickly and with little data loss. To find out more, see Progent's ransomware removal and business continuity expertise.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of security solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to clean up rapidly after a damaging penetration. Security support services offered by Progent include: thorough information security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 integration solutions with local Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad range of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote help troubleshooting anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of critical files, apps, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and reliability of your computer network, Progent's patch management services permit your IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering services include:
How Your Appleton Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your existing one, identifying or enhancing Help Desk software to meet the particular requirements of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk resources during demanding scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of experienced information technology experts gives your computer users in Appleton Wisconsin quick contact with a reliable support group with substantial experience offering phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a significant contributor to company productivity, and Progent's goal is to solve rather than just record technical problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team offers remote and in-depth consulting support and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Appleton Wisconsin remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By anticipating looming problems before they expand into network outages, system monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments based on a mix of platforms.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Appleton Wisconsin, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support the moment your business requires it. Over 20 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Appleton office deals with a regular independent consultant or maintains an in-house IT staff that can handle ordinary network problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix sudden system emergencies or particularly tough integration projects.
Details of Progent's Online Network Support for Appleton Wisconsin
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services offer companies in Appleton Wisconsin unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Appleton Wisconsin and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone help and asks for no ongoing retainer for services delivered during normal working hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that align with the unique requirements of your company.
- Sophisticated Remote Connectivity Software
Secure online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive personal service call. State-of-the-art remote connectivity software and expert technicians together allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoft's leading server platforms with services that include Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.