Fast and Affordable Remote Troubleshooting for Appleton Wisconsin IT Networks
Immediate Remote Consulting for Appleton NetworksFor companies in Appleton Wisconsin, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to resolve most network issues quickly. This reduces direct expenses since solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect costs by reducing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where quick repairs somehow end up as major tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized technologies and field-tested processes which allow the highest degree of efficiency for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's Technical Response Center to link to your system without violating network security.

Progent's sophisticated service database system keeps thorough histories describing all service that Progent's customers have received. Progent's staff engineers have access to the history of support delivered to every Progent client by any Progent engineer. This archive of anomalies and resolutions is organized as a conveniently searchable proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast access to manufacturers' in-house support staff so Progent's online consulting specialists are able to find the best resolutions quickly.

Remote support provided by Progent to customers in Appleton Wisconsin include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT network. Besides maximizing the protection and functionality of your IT network, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting utilities created to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center team of seasoned network professionals gives your workers in Appleton Wisconsin rapid access to an efficient technical support resource with extensive background providing telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a significant contributor to company efficiency, and Progent's policy is to solve instead of just report IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Appleton Wisconsin remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting potential problems before they evolve into network outages, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a mix of operating systems.
How Your Appleton Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Appleton Wisconsin, Progent's online network support engineers are ready to provide expert and affordable IT help the moment your organization needs it. Over 20 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Appleton organization relies on a regular independent consultant or maintains an in-house organization that know how to handle ordinary network issues, Progent's Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to solve unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Companies in Appleton Wisconsin
Progent's remote IT consulting services allow your Appleton company to experience the benefits of timely, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most offices in Appleton Wisconsin, nearby computer support providers, whether made up of independent consultants or a full-time maintenance staff, can resolve typical network issues. On the other hand, IT crises might occur when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these cases, Progent's online service specialists provide an easy, quick, and affordable way to supplement your regular help and to pass on useful information to increase your ability to resolve downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance service providers. Although independent consultants have less overhead than larger support companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your company to go without assistance during an emergency. As your company grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network remains available.

  • Create a Solid Basis for Smooth Growth
    Businesses often start with an IT architecture created on a modest budget. Without a scalable framework, slap-dash fixes often get thrown onto a weak foundation. When a network grows, stability and expandability problems can impede the success of the organization. Such badly built systems require proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to deliver the stable foundation to meet current business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of product options capable of promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server and provides a easily administered web gateway that acts as a one-server solution for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, allows customized reporting generated by SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to lower expenses and improve availability. Progent's Microsoft consultants can help your company to plan and carry out test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    Dynamics GP can help you grow and control your business more efficiently by delivering deep availability of strategic data and a rapid ROI. Microsoft Dynamics GP offers important business benefits such as its ability to extend the reach of your company, manage your accounting, computerize financial operations, unify procedures across your business, improve inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and maximize cash flow. Progent can help you set up and maintain a robust, secure server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP consultants to help you reap all the advantages of your Microsoft Dynamics GP business management system.

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