Fast Remote Support for Appleton Wisconsin Information Networks
For organizations in Appleton Wisconsin, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to solve most information system issues quickly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. In contrast to many online support firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that allow the highest degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's online support team to connect to your computer system without breaching corporate security.
Progent's sophisticated customer support database application includes detailed histories describing the support that Progent's customers have been provided. Progent's team engineers have access to the history of all help rendered to each client by any Progent engineer. This archive of trouble tickets and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at the most efficient solutions promptly.
Remote support provided by Progent to clients in Appleton Wisconsin include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service professionals offer computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to help your company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most challenging challenges associated with network design, installation, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an exceptional value because their deep expertise permits them to resolve problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of sophisticated remote support technology to perform efficient, safe, and economical diagnosis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs can provide help for the complete line of Cisco's industry-leading selection of networking appliances by delivering consulting services such as:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your business to recuperate quickly following a serious penetration. Security support services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide spectrum of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Appleton Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or improving your existing one, selecting or enhancing Help Desk Call Center application software to meet the special requirements of your company, or adding occasional online personnel to supplement your internal Call Center team during demanding events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Appleton Wisconsin fast access to a dependable support resource with substantial background offering telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's intent is to resolve rather than simply document network problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team can supply remote and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Appleton Wisconsin remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By detecting potential trouble spots before they evolve into network outages, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of operating systems.
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Appleton Wisconsin, Progent's online computer support specialists are ready to deliver professional and cost-effective IT help whenever your organization has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.
Even if your Appleton business deals with a regular independent consultant or maintains an in-house organization that can handle typical computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complex integration projects.
Benefits of Progent's Network Help for Organizations in Appleton Wisconsin
Progent's remote technical help services enable your Appleton organization to have the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will derive greater business worth by being increasingly reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your local support resources
With most offices in Appleton Wisconsin, local computer service resources, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of network problems. However, serious problems can occur when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these situations, Progent's online service professionals offer a convenient, fast, and budget-friendly way to augment your local help and to pass on useful information to increase your ability to deal with downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller companies often rely on individual freelance service providers. While independent consultants carry less overhead than big support firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an emergency. As your network expands, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system remains up and running.
- Create a Solid Basis for Smooth Growth
Businesses typically begin with an information system implemented on a shoestring budget. Without a proper framework, band-aid fixes can get thrown onto a shaky foundation. As a network grows, stability and expandability problems can impede the productivity of the business. Such poorly designed systems require proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller companies need advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is trying to sell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each consultant to each customer. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.