Immediate Online Help for Appleton Wisconsin IT Networks
Immediate Online Technical Support for Appleton NetworksFor companies in Appleton Wisconsin, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and field-proven processes that permit the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to interface to your company's environment without violating network security.

Progent's sophisticated customer support reporting application includes comprehensive records describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of all help provided to every customer by any Progent engineer. This database of trouble tickets and solutions is organized as a conveniently exploitable support database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting experts can come up with the most efficient resolutions promptly.

Remote technical support services provided by Progent to businesses in Appleton Wisconsin include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and rapid restoration of important files/folders, applications, images, plus VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced information technology experts gives your clients in Appleton Wisconsin fast contact with a dependable network service group with extensive background providing phone help and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a major enabler of company performance, and Progent's target is to resolve and not just annotate IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Appleton Wisconsin online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure SCOM to accommodate your business so that your network support is proactive rather than reactive. By detecting looming issues before they grow into crashes, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a variety of OS platforms.
How Your Appleton Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Appleton Wisconsin, Progent's phone-based computer support engineers can deliver professional and affordable IT help the moment your organization needs it. More than 20 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair network problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Appleton company works with a regular independent consultant or employs an in-house organization that know how to handle the majority of network issues, Progent's Microsoft certified engineers can still offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the availability or the experience to deal with sudden network crises or particularly challenging integration problems.

Details of Progent's Online Computer Services for Appleton Wisconsin
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give companies in Appleton Wisconsin the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the front lines of IT service, executing a wide range of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to each customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won't release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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    Progent's certified Windows Server 2003 consultants offer network support and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, update, and support services include system planning, deployment, project management, on-site and off-site technical support and repair, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it.

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    Microsoft Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These improvements favorably impact key IT areas such as manageability, high availability (HA), security, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the possible advantages of migrating to Exchange 2013, create an efficient validation and rollout strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote support and management for Microsoft Exchange 2013.

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    If your company has a UNIX, Linux, or Solaris network or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole organization in a broad range of security areas such as security management practices, security design and strategies, connection control systems and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and CISSP define the basic competencies and worldwide standards of performance that information security professionals are required to possess. These certification offer IT management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have demonstrated the experience and knowledge to deliver effective security support and consulting services.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a DR system built around Microsoft's most advanced Failover Clustering technologies including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum arbitration point.

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    Progent's Microsoft certified consultants offer small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to install important applications quickly and reliably to appropriate users, reduce product expense and stay compliant by understanding patterns of usage, improve Windows security by increasing your knowledge of vulnerability and by delivering critical updates, manage your mobile workforce through industry standards independent of connection or location, and lower operational costs by fully exploiting the management capabilities built into Windows. Progent's SMS engineers can help you use SMS effectively for automated software and application installation, security patch control, and asset tracking management including software and appliance inventory.

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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid development of a new generation of high-end applications that can provide your business a critical competitive edge. SQL Server features built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.

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