Immediate Remote Help for Appleton Wisconsin IT Networks
Immediate Phone Support for Appleton SystemsFor businesses located in Appleton Wisconsin, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. This reduces direct costs since service calls use up fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that ensure the highest degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's computer system without compromising corporate security.

Progent's powerful service database system includes extensive records describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services delivered to every customer by any engineer. This archive of issues and responses is organized as a quickly accessible proprietary knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service experts can arrive at the best solutions quickly.

Online support offered by Progent to clients in Appleton Wisconsin include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Appleton Wisconsin immediate assistance from a dependable network service resource with substantial experience delivering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's intent is to solve instead of simply track network issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote professional engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Appleton Wisconsin online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By detecting possible issues before they expand into crashes, system monitoring can avoid disruptive and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of operating systems.
How Your Appleton Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Appleton Wisconsin, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support whenever your organization has to have it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Appleton business relies on a local freelance support technician or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to deal with sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Appleton Wisconsin
Progent's remote support services allow your Appleton business to experience the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your network will derive greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most companies in Appleton Wisconsin, nearby computer support providers, whether made up of independent consultants or a full-time IT staff, can resolve typical technical issues. However, major troubles can spring up when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite service people. In these cases, Progent's on-call service experts provide an easy, fast, and budget-friendly solution to supplement your regular help and to transfer useful information to increase your capability to deal with future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses often depend on individual freelance consultants. While freelance consultants carry smaller internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an emergency. As your network expands, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These badly built environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle critical business requirements and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated array of product options capable of accelerating business growth and enhancing productivity. They do not need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical background, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



An index of content::

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  • CISSP Certified Cybersecurity Specialists
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    Progent's CISSP-premier network security consultants can assist organizations of all sizes with any aspect of IT security. Progent can implement cost-effective security systems that guard a small business from modern malware attacks or Progent can design, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate onsite, online, and mobile clients sharing network resources distributed over a mix of physical datacenters and public and private clouds.

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    Progent's Microsoft-certified SharePoint consultants offer economical online and onsite consulting expertise, application development, and technical support support for organizations of any size who want to upgrade to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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    Progent's ProSight Virtual Hosting service offers proven virtual server technology, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete information technology outsourcing solution that improves network dependability and security, eliminates management hassle, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have each of its operating system platforms and critical application servers supported within a secure and fault tolerant facility on a fast, non-stop virtual machine configured and supported by Progent's computer support experts.

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    Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from an earlier version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can help you to enhance and repair your existing SCVMM ecosystem so you get maximum business value.

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    For advanced project management assistance, Progent can provide access to veteran IT professionals with years of background in technology management, program development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist enterprise customers follow leading practices to ensure that strategic projects are successfully completed on schedule and on budget.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the highest degree of dependability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management services are built upon proven virtualization platforms that allow small businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, system support, and network administration while benefiting from enterprise-class reliability and an unprecedented level of vendor flexibility.

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    Progent is organized provide in-depth remote support for all major technical areas common to small company IT systems and offers an array of vital, on-demand support services including a temporary CIO to offer senior-level IT design and budgeting capability, a Call Center for help desk support, proactive server monitoring, spam/virus protection as an outside-the-firewall service, project management help for major initiatives such as office moves orOS upgrades, Cisco-certified experts for building and maintaining high-performance and reliable network infrastructure, security engineers to verify information safety and regulatory compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to write, enhance, or repair mission-critical applications.

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    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your business, develop test programs and migration plans, integrate Windows Server 2008 with your IT environment and applications, educate your IT staff how to run enhanced management utilities, and provide continuing consulting and tech support via low-cost options including Help Desk Call Center support and remote technical support.

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    Progent's Cisco CCIE Wi-Fi network consultants offer remote or onsite integration and troubleshooting services to assist you to plan, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi access points to accommodate your specific workplace layout, construction, and anticipated workloads.

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    Progent can provide fast access to the skills of veteran wireless consultants who can help you to determine the advantages of Ubiquiti UniFi wireless APs for your business and assist you to design, install, maintain, and troubleshoot your UniFi network. Progent can also carry out a wireless site survey to help you to select, provision, and place Ubiquiti UniFi Wi-Fi APs for your required signal coverage and throughput.

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    Progent offers the services of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management solution following best practices identified by CRISC and geared to match your organization's risk appetite, business objectives, and IT budget.

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    Microsoft Windows Enterprise Directory requires significant practical experience to integrate efficiently across a large corporation. Progentís Microsoft Premier engineers are skilled in designing, deploying, and maintaining complex Enterprise AD installations. Progentís fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, dealing with legacy legacy version configuration objects in online Active Directory environments, and fixing failed configurations of Active Directory and AD-integrated applications.

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    Progent can help your business in any and all facets of your upgrade to Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring HLB for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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    Windows Server Essentials is an affordable, entry-level operating system that enables small businesses to transition from the traditional stand-alone on-premises datacenter to the modern hybrid networking paradigm that combines local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants can provide budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can help you to assess the potential business benefits of moving to Windows Server Essentials and adopting a hybrid local/cloud-based design for your network ecosystem. Progent can provide comprehensive project management support to help you design and carry out an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent can also provide as-needed consulting, troubleshooting, and training.

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    Progent's MS Exchange Hosting Support Services provide an enterprise-class data center with backed-up power and cooling systems, round-the-clock staffed security and IT support center, and fault-tolerant connections to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtual machines for service continuity, easy expandability, and fast recovery. Progent's services feature integration with your network, access to handheld communication products, continual tracking of performance and security, spam filtering, security update and revision management, Helpdesk support, per-day backup, and comprehensive email management services.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

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    Progent can show you how to plan, configure, manage, monitor, and troubleshoot an efficient Wireless LAN architecture, recommend sensible technology, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to create a complete 802.11x network security strategy that is well aligned with the security strategy for your entire business network.

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    Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top performance for encrypted data inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet FortiGate security appliances to safeguard all your IT assets at the enterprise perimeter, within the data center, at branches, and at the cloud edge.

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    Progent offers several security service bundles designed to deliver larger institutions an impartial and comprehensive network security evaluation from a team of certified security engineers. All Progent's network security evaluation bundles feature a suite of services like automated scans from inside and from outside the network security perimeter, expert interpretation of results by certified security consultants, production of a paper documenting the results, plus a live high-level executive outbrief and a detailed live outbrief for internal network engineers.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of thorough examination and extensive work with network security design. ISSAP security experts have comprehensive knowledge of access management systems and techniques, telecommunications and network infrastructure protection, cryptography, requirements analysis, BCP and disaster recovery, and physical security. Progent's ISSAP-certified security experts can help your business with all aspects of architecture security.

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    Progent provides clients the services of consultants who have been awarded some of the IT industry's most prestigious credentials. Progent believes that clients deserve to know that their computer support consultants have formal training plus extensive practical experience so that Progent's clients can engage Progent's service with confidence. Often, vendor credentials like the CCIE brings priority for significantly better vendor support than is available to non-certified consultants, allowing Progent to offer clients a higher level of IT support. In addition, major certifications such as CISM or CISSP for network security can aid corporate customers to demonstrate compliance with regulatory demands by engaging the assistance of accredited IT experts.

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    Progent's CISSP-certified network security experts can help organizations of any size with any aspect of information system security. Progent can implement cost-effective security systems that protect a small office against advanced malware attacks or Progent can design, configure, and manage an end-to-end security environment for hybrid enterprise networks that accommodate local, online, and mobile clients sharing IT resources spread over a mix of physical sites and various clouds.

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    Progentís IT outsourcing packages provide budget-friendly computer consulting for small businesses. Whether it includes designing system architecture, creating an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or building an on-line business solution, outsourcing your network engineering services can contain expenses and minimize uncertainties, permitting IT service expenses to increase in a more moderate and manageable fashion than is feasible by building up a bulky, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust network foundation for your critical applications powered by Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks.

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    Progentís consultants offer experience in multiple disciplines relevant to mobile connectivity such as system architecture, wireless data synchronization, wireless security, wireless e-mail, Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's certified consultants can save your organization work and money by using their wireless experience to help you select and configure wireless networking solutions that fit the needs of your company. Progent can also tune your IT infrastructure so that mobile PDAs perform better.

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    Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based units intended as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE wireless network infrastructure experts can provide online or onsite configuration and debugging support to assist you to plan, implement, update, optimize, administer and troubleshoot Cisco Small Business wireless access point deployments of any size or architecture.

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    E-Mail Guard represents a complete solution for defending against spam and viruses. E-Mail Guard addresses the security and management of corporate email by offering constantly updated spam and virus filtering, policy management, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, administration and reporting utilities as well as outgoing email filtering to help you fix your e-mail system and define and enforce corporate security policy.

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