Immediate Remote Help for Appleton Wisconsin IT Networks
For businesses located in Appleton Wisconsin, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. This reduces direct costs since service calls use up fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at solving problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that ensure the highest degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's computer system without compromising corporate security.
Progent's powerful service database system includes extensive records describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services delivered to every customer by any engineer. This archive of issues and responses is organized as a quickly accessible proprietary knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service experts can arrive at the best solutions quickly.
Online support offered by Progent to clients in Appleton Wisconsin include:
Certified Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist you company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and validates an individual's technical skills at the expert level. Cisco CCIEs can resolve even the most stubborn problems surrounding network infrastructure design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of experience allows them to resolve problems rapidly. In many cases, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of state-of-the-art on-line support tools to provide quick, safe, and affordable diagnosis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of networking appliances. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points consulting support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help your company to recuperate quickly following a damaging breach. Security services offered by Progent cover in depth data security and compliance analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Appleton Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Appleton Wisconsin immediate assistance from a dependable network service resource with substantial experience delivering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's intent is to solve instead of simply track network issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply remote professional engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Appleton Wisconsin online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By detecting possible issues before they expand into crashes, system monitoring can avoid disruptive and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Appleton Wisconsin, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support whenever your organization has to have it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Appleton business relies on a local freelance support technician or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to deal with sudden network crises or especially tough integration problems.
Advantages of Progent's Network Help for Companies in Appleton Wisconsin
Progent's remote support services allow your Appleton business to experience the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your network will derive greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your local support resources
For most companies in Appleton Wisconsin, nearby computer support providers, whether made up of independent consultants or a full-time IT staff, can resolve typical technical issues. However, major troubles can spring up when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite service people. In these cases, Progent's on-call service experts provide an easy, fast, and budget-friendly solution to supplement your regular help and to transfer useful information to increase your capability to deal with future problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller businesses often depend on individual freelance consultants. While freelance consultants carry smaller internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an emergency. As your network expands, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your network stays up and running.
- Build a Scalable Basis for Smooth Growth
Businesses typically begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These badly built environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle critical business requirements and ease future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller companies need guidance and technical education to negotiate an ever more complicated array of product options capable of accelerating business growth and enhancing productivity. They do not need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical background, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each customer. The practice of documenting and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.