Fast and Affordable Remote Help for Appleton Wisconsin Networks
For businesses located in Appleton Wisconsin, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value because they have the practical background and are equipped with the advanced tools necessary to solve the majority of information system problems rapidly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which permit the highest degree of efficiency for remote engineering help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to interface to your company's network remotely without violating corporate security.
Progent's proven technical support reporting application stores thorough histories for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of services provided to every client by every consultant. This archive of trouble tickets and fixes is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up additional vast technical databases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Online support provided by Progent to customers in Appleton Wisconsin include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking consultants, and certifies a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most challenging issues associated with network design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs offer excellent value because their depth of expertise enables them to resolve problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using sophisticated remote support tools to provide fast, safe, and economical diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices by offering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up rapidly following a damaging penetration. Security support services available from Progent cover comprehensive network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; building safe architectures for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online consulting support to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online help resolving problems within UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Appleton Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center software products to handle the special requirements of your company, or providing occasional online personnel to supplement your in-house Call Center resources during unusually busy events such as software transitions, mass updates, or installing new business software.
Progent's Call Center staff of experienced network professionals offers your clients in Appleton Wisconsin quick access to an effective network service group with substantial experience providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a crucial contributor to company productivity, and Progent's policy is to fix rather than simply document IT issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group offers online and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Appleton Wisconsin online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they result in downtime, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of platforms.
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Appleton Wisconsin, Progent's online computer support engineers can deliver expert and cost-effective IT support the moment your business has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Appleton office deals with a local independent support technician or employs an in-house organization that can handle typical computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Services for Appleton Wisconsin
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer businesses in Appleton Wisconsin the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Appleton Wisconsin and is also ideal for customers in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for online help and asks for no periodic retainer for support services provided during normal business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting support for specific business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Application Design
Amazon Marketplace Web Service Programming
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that address the specific needs of your company.
- State of the Art Online Connectivity Software
Protected online access allows Progent's service experts to observe exactly what your customers see. This makes it possible to find fast solutions to problems that could otherwise require a costly personal service call. Sophisticated remote connectivity tools and experienced technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For companies with mission-critical applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose clients need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the forefront of network support, performing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.