Fast and Affordable Remote Troubleshooting for Appleton Wisconsin Computer Systems
For companies in Appleton Wisconsin, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional value because they possess the practical experience and have access to the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions require fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. In contrast to many online support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast solutions somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum level of efficiency for remote help and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your computer system remotely without breaching system security.
Progent's powerful technical support database application includes detailed records of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to every customer by every Progent consultant. This history of trouble tickets and responses is stored as an easily retrievable support database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other extensive support databases and allow quick response from vendors' in-house product engineers so Progent's online consulting experts are able to arrive at the most efficient solutions quickly.
Remote support services offered by Progent to customers in Appleton Wisconsin include:
Certified Windows Experts
Progent's Microsoft-premier online service professionals can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to help you company to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn issues occurring in network design, installation, management, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can tie into your network using advanced remote troubleshooting tools to perform fast, safe, and affordable diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's industry-leading selection of networking appliances by offering consulting services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help your business to clean up quickly after a serious breach. Security consulting services available from Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Appleton Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your computer users in Appleton Wisconsin immediate contact with a dependable network service resource with extensive background delivering telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's aim is to fix instead of just document network issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff provides online and in-depth consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Appleton Wisconsin remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, proactive monitoring can minimize inconvenient and costly information system crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Appleton Wisconsin, Progent's online network support engineers are ready to deliver effective and affordable system help whenever your organization has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Appleton business has a regular freelance support technician or employs a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected network emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Companies in Appleton Wisconsin
Progent's remote support services enable your Appleton organization to enjoy the benefits of immediate, world-class network support without the expense of managing an in-house IT staff. Your network will acquire added business worth by becoming more reliable, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your on-site IT resources
With most offices in Appleton Wisconsin, local computer service providers, whether consisting of freelance consultants or an internal IT staff, can handle the majority of technical issues. On the other hand, major troubles can spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support experts offer an easy, quick, and economical solution to augment your regular resources and to pass on valuable knowledge to improve your capability to deal with downstream problems locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller organizations often depend on independent freelance service providers. Although independent service people carry less internal costs than larger service organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your business to wait for assistance during an IT crisis. As your network expands, system downtime and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always up and running.
- Create a Scalable Basis for Seamless Growth
Businesses often start with an IT system implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled onto an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the business. Such poorly built environments require proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to meet vital business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller organizations need advice and technical education to navigate through an ever more complex array of product options capable of accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the recommended
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the best interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.