Besides offering fast contact with top-tier IT consultants and subject matter experts to assist Appleton, Wisconsin companies with specific IT problems or strategic projects, Progent offers short-term staffing to deal with more broadly defined assistance such as desktop help, network administration, and Help Desk call center services. On-demand staffing can help businesses to deal with anticipated or surprise peaks in the need for network services, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term IT staff augmentation can also fill voids caused by the loss of in-house IT personnel due to vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services give organizations the versatility to respond to increases in demand for IT services without dealing with the expense and delays associated with reviewing and recruiting appropriate technical personnel and without the risk of increasing your in-house staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Center Service
- Rapid access to seasoned network professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless augmentation of your in-house network support staff
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Strong relationship with a top-level, full-service source for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized on-going staff augmentation alternative that enables IT groups to divide the responsibilities of Help Desk support seamlessly between their internal network personnel and Progent's extensive pool of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a collaborative support alternative powered by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering online and onsite network services for organizations across the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Appleton, Wisconsin Companies
Progent's veteran team of certified engineers offers Appleton, Wisconsin organizations a broad array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Appleton, Wisconsin Organizations
To find out more about Progent's temporary supplemental staffing services for Appleton, Wisconsin businesses, call 800-993-9400 or visit Contact Progent.