Besides offering rapid access to high-level network consultants and subject matter experts to assist Appleton, Wisconsin organizations to resolve specific IT problems or strategic initiatives, Progent can provide temporary staff augmentation to deliver more generalized assistance such as desktop support, network management, and Help Desk call center services. Short-term staffing can help organizations to deal with expected or unplanned peaks in demand for IT personnel, which may be caused by scenarios like company mergers, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary staffing can also fill gaps resulting from the loss of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term IT Staffing Program
Progent's temporary staff augmentation services offer organizations the versatility to respond to increases in demand for IT personnel without dealing with the expense and hassle that come with identifying and hiring appropriate technical personnel and without the burden of increasing your in-house staff size.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to reliable network pros
- Simple initiation, cessation, and resumption of services
- Seamless extension of your in-house IT team
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Close working relationship with a top-level, full-spectrum source for IT expertise
Progent's shared Call Center program is a proven flexible staff expansion alternative that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of IT support experts. Acting as a transparent extension of your full-time Call Center, Progent's shared Call Center program is a joint support solution based on by the industry's leading shared PSA platform for managing, service requests, ticketing, assigning responsibility, tracking progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network expertise for businesses of all sizes throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Appleton, Wisconsin Organizations
Progent's seasoned team of certified engineers can provide Appleton, Wisconsin organizations a wide range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Appleton, Wisconsin Businesses
To learn more details about Progent's temporary staff augmentation services for Appleton, Wisconsin businesses, call 800-993-9400 or visit Contact Progent.