For small companies in Appleton Wisconsin, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where quick fixes somehow turn into substantial bills. Progent's penchant for dealing with technical issues efficiently translates into your business conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of customized tools and proven methodologies that permit the maximum level of efficiency for remote engineering help and repair for small company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your environment without violating corporate security.
Progent's sophisticated service reporting system keeps detailed documentation describing all service that Progent's customers have received. Progent's staff engineers have access to the details of all help delivered to each Progent customer by every Progent engineer. This history of issues and solutions is stored as a conveniently exploitable internal database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft permit access to other vast support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Appleton Wisconsin or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based network support engineers have advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to resolve almost any crisis that may occur in a small company information system. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-OS networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to customers in Appleton include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of information technology such as network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from older systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs can deal with even the most difficult challenges associated with network infrastructure planning, deployment, administration, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience allows them to resolve even the most complex problems rapidly. In many cases, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make Cisco CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so you can receive timely help for severe network infrastructure issues that are crippling business efficiency but are beyond the experience of your regular network maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art remote support technology in order to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-expert online service experts offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM and CISSP security consultants can provide a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to recover rapidly after a serious penetration. Security services offered by Progent cover comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often need. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Appleton Wisconsin Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who lack the budget to create an internal Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or revamping your existing one, selecting or modifying Call Center software products to address the particular needs of your business, or providing occasional online staff to reinforce your internal Help Desk group during demanding situations such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals offers your clients in Appleton Wisconsin quick assistance from a dependable support resource with years of experience delivering telephone-based help and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a crucial enabler of company productivity, and Progent's target is to resolve and not simply report network problems.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online advanced engineering support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and MS Office Excel. To read more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative components of Mac systems by providing phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants offer help in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as scanning or digitizing audio/video or building an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Appleton Wisconsin online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By exposing looming problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by a variety of operating systems.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State