For small and midsize companies in Appleton Wisconsin, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online support services offer excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs because service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with scenarios where quick repairs manage to turn into big bills. Progent's skill at dealing with problems quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online help and troubleshooting for small business information networks. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to connect to your network remotely without violating system security.
Progent's sophisticated service database application stores extensive records describing the service that Progent's customers have received. Progent's staff consultants have access to the history of support delivered to every customer by every consultant. This database of problems and fixes is stored as an easily accessible proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online consulting specialists are able to determine the most efficient resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Appleton Wisconsin or to find out additional information about Progent's online support options, call Progent at
Remote Network Support Services Offered Progent
Progent's online network support engineers possess credentials in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to resolve almost any crisis likely to occur in a small company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support clients with multi-operating system environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services provided by Progent to companies in Appleton include:
Progent's UNIX and Linux consultants can provide emergency remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Progent also offers a full array of online desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your established one, selecting or enhancing Help Desk software to handle the particular demands of your business, or providing temporary online staff to work with your existing Call Center resources to handle high-demand events such as software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology professionals offers your workers in Appleton Wisconsin instant contact with a dependable network service group with years of experience delivering telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's goal is to solve instead of just track IT issues.
Progent's Apple Mac professionals can support the artistic aspect of Mac computing by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide assistance in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Appleton Wisconsin online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they expand into network outages, remote monitoring can minimize disruptive and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate multiple OS platforms.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
|Appleton||4321 W. College Ave, Suite 200
Appleton, WI 54914
|(920) 843-5180||Appleton Network Support Services|
|Madison||6709 Raymond Road
Madison, WI 53719
|(608) 416-1444||Madison Network Support Services|
|Milwaukee||1345 N. Jefferson
Milwaukee, WI 53202
|(414) 800-2060||Milwaukee Network Support Services|