For small businesses in Appleton Wisconsin, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's remote support engineers offer excellent leverage because they have the practical experience and the advanced technology to resolve most network problems quickly. This lowers direct costs because solutions require a smaller number of billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate situations where quick repairs manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's system without violating network security.
Progent's proprietary customer support reporting system stores extensive records of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support rendered to every Progent client by any consultant. This history of trouble tickets and solutions is organized as a conveniently exploitable proprietary database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online service experts can come up with the most efficient solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Appleton Wisconsin or to learn additional information about Progent's online support programs, contact Progent at
Remote Technical Support Services Provided by Progent
Progent's online technical support experts have advanced credentials in a comprehensive set of disciplines. This broad scope of capability enables Progent's consultants to tackle virtually any problem likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with mixed-platform networks, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to companies in Appleton include:
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Progent in addition can deliver a full array of online PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk or improving your established organization, identifying or enhancing Call Center software products to handle the special requirements of your business, or adding occasional phone support staff to supplement your in-house Call Center resources during unusually busy events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Appleton Wisconsin fast communication with a reliable network service group with substantial experience providing phone help and remote repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's goal is to solve and not just record technical problems.
Progent's Mac professionals can support the imaginative facets of Mac systems by delivering phone-based help support and training in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Appleton Wisconsin online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting potential trouble spots before they evolve into crashes, system monitoring can avoid disruptive and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments based on a variety of operating systems.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |