For small and midsize businesses in Appleton Wisconsin, Progent offers help for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's billing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at dealing with problems efficiently results in your business spending less cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that promote the highest level of efficiency for online engineering help and repair for small company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to connect to your system remotely without violating system security.
Progent's sophisticated customer support reporting application maintains extensive histories for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help rendered to each customer by any engineer. This database of trouble tickets and solutions is organized as a conveniently searchable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to other massive technical databases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to determine the most efficient resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Appleton Wisconsin or to find out more about Progent's online support options, contact Progent at
Remote Technical Support Services Available from Progent
Progent's online technical service experts offer advanced credentials in a comprehensive array of disciplines. This breadth of capability enables Progent's engineers to tackle almost any problem likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with multi-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to clients in Appleton include:
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for diagnosing problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Progent also offers a wide array of remote PC desktop support and troubleshooting services including Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can support you in creating an effective new Call Center or enhancing your existing one, selecting or customizing Help Desk application software to handle the particular needs of your company, or adding temporary online personnel to supplement your in-house Call Center resources to deal with high-demand events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals provides your workers in Appleton Wisconsin immediate communication with an efficient technical support resource with extensive background offering phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's aim is to solve and not simply record network issues.
Progent's Mac professionals can promote the imaginative components of Mac systems by offering remote help services and training in graphics, audio, and video. Progent's support professionals offer help in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio or video or setting up an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Appleton Wisconsin online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering potential problems before they result in network outages, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a mix of platforms.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |