For small companies located in Appleton Wisconsin, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike many online service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with scenarios where fast repairs manage to end up as big bills. Progent's penchant for solving technical issues efficiently results in your business saving money.
Progent's Online Service Technologies
Over time, Progent has developed a collection of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for online help and repair for small company IT systems. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to connect to your system remotely without violating network security.
Progent's powerful service database system maintains thorough histories for the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of support provided to every Progent client by every engineer. This database of issues and responses is structured as an easily accessible proprietary database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical databases and permit priority response from vendors' in-house support staff with the result that Progent's online service specialists are able to come up with optimal solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Appleton Wisconsin or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote network support experts have certified skills in an extensive array of disciplines. This broad scope of technical skills enables Progent's consultants to manage virtually any crisis that may take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support businesses with multi-operating system environments, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to companies in Appleton include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult problems surrounding network design, deployment, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. CCIEs provide exceptional value since their depth of expertise permits them to solve the most difficult problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for severe network issues that are hurting business efficiency but are beyond the scope of your local computer maintenance providers. Progent's CCIE support experts can tie into your environment via state-of-the-art on-line support technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online desktop support services including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM and CISSP network security consultants can provide a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover quickly following a damaging breach. Security support services offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Appleton Wisconsin Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need fast access to an effective Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.
Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center software to handle the particular needs of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center team during high-demand scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned information technology experts gives your workers in Appleton Wisconsin quick access to a reliable technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to resolve rather than simply report network problems.
Applications Support: Education, Development, and Integration
Progent's Applications Experts Group offers remote and in-depth consulting expertise and education in special application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To read more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the creative aspect of Apple Mac computing by providing remote help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Appleton Wisconsin remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a combination of platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State