For small and midsize companies located in Appleton Wisconsin, Progent provides help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions take up fewer billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for disposing of problems quickly translates into your business spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of customized technologies and proven methodologies which ensure the highest degree of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your environment without breaching system security.
Progent's advanced service database system stores detailed records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to each customer by every Progent consultant. This archive of problems and resolutions is organized as an easily accessible internal knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote service experts can find the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Appleton Wisconsin or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based network support professionals have advanced credentials in an extensive array of disciplines. This broad range of capability allows Progent's consultants to tackle practically any crisis likely to take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To help companies with multi-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to clients in Appleton include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and indicates a consultant's technical skills at the expert level. CCIEs know how to handle even the most complex problems occurring in network planning, integration, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their broad experience allows them to fix even the most complex problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive urgent assistance for complex network infrastructure problems that are crippling business productivity but are not within the experience of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network via sophisticated on-line support technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover rapidly following a serious penetration. Security support services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; building secure techniques for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Appleton Wisconsin Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are ideal for smaller organizations who don't have the money or time to create an internal Help Desk but who want quick response from a reliable Help Desk with professional telephone support as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Help Desk Call Center application software to address the unique demands of your company, or adding occasional online personnel to reinforce your existing Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network professionals gives your workers in Appleton Wisconsin fast access to a reliable support group with years of background providing phone consulting and remote diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a major enabler of business performance, and Progent's intent is to resolve and not merely document network problems.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in key business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To find out additional information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can promote the imaginative aspect of Macintosh environments by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Appleton Wisconsin online network monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your computer support is proactive rather than reactive. By uncovering possible problems before they result in downtime, proactive monitoring can minimize disruptive and costly information system failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State