For small and midsize businesses in Appleton Wisconsin, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support services represent excellent leverage because they have the practical experience and the sophisticated technology to resolve most network issues rapidly. This reduces direct expenses since service calls take up fewer billable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more with incidental expenses by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast repairs somehow turn into large tabs. Progent's skill at handling technical issues quickly results in your business saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a collection of optimized technologies and proven processes that allow the maximum degree of efficiency for online technical support and repair for small business IT systems. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to access your environment without compromising corporate security.
Progent's powerful technical support database system keeps extensive records for the support that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance provided to each client by every Progent consultant. This archive of problems and responses is structured as a conveniently accessible internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts are able to determine optimal solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Appleton Wisconsin or to learn additional information about Progent's phone support programs, call Progent at
Remote Support Services Provided by Progent
Progent's remote support engineers offer advanced credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's consultants to address virtually any crisis likely to occur in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support available from Progent to companies in Appleton include:
Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Progent also can deliver a wide range of remote PC desktop services including Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or improving your current one, evaluating or customizing Help Desk Call Center software products to handle the special demands of your business, or adding occasional online personnel to reinforce your internal Call Center team to handle high-demand events such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned network experts offers your clients in Appleton Wisconsin instant assistance from a reliable support group with substantial background offering phone consulting and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a key contributor to business success, and Progent's policy is to resolve and not simply document network issues.
Progent's Mac professionals can nurture the imaginative elements of Macintosh systems by providing remote consulting support and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Appleton Wisconsin remote computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential problems before they result in full-scale emergencies, automated monitoring can ward off stressful and costly network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a variety of operating systems.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |