For small businesses in Appleton Wisconsin, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's remote support engineers offer excellent leverage because they have the practical experience and the advanced technology to resolve most network problems quickly. This lowers direct costs because solutions require a smaller number of billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate situations where quick repairs manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's system without violating network security.
Progent's proprietary customer support reporting system stores extensive records of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support rendered to every Progent client by any consultant. This history of trouble tickets and solutions is organized as a conveniently exploitable proprietary database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online service experts can come up with the most efficient solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Appleton Wisconsin or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's online technical support experts have advanced credentials in a comprehensive set of disciplines. This broad scope of capability enables Progent's consultants to tackle virtually any problem likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with mixed-platform networks, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to companies in Appleton include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older applications to current MS Windows or Linux environments. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and certifies a consultant's networking knowledge at the expert level. CCIEs can deal with the most complex problems occurring in network infrastructure design, installation, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent value since their broad experience permits them to fix even the most difficult problems rapidly. In typical cases, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few service organizations make CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a CCIE so you can receive immediate assistance for serious network infrastructure problems that are lowering business efficiency but are not within the experience of your local computer support personnel. Progent's CCIE support experts can communicate with your computer system by means of advanced on-line support tools in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can provide computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to recover quickly following a serious penetration. Security consulting services offered by Progent include: in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; building secure mechanisms for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Appleton Wisconsin Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who lack the resources to support an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk or improving your established organization, identifying or enhancing Call Center software products to handle the special requirements of your business, or adding occasional phone support staff to supplement your in-house Call Center resources during unusually busy events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Appleton Wisconsin fast communication with a reliable network service group with substantial experience providing phone help and remote repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's goal is to solve and not just record technical problems.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Word, and Excel. For additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can support the imaginative facets of Mac systems by delivering phone-based help support and training in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Appleton Wisconsin online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting potential trouble spots before they evolve into crashes, system monitoring can avoid disruptive and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments based on a variety of operating systems.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State