Immediate Phone Help for Appleton Wisconsin UNIX, Linux, or Solaris NetworksFor small and midsize companies in Appleton Wisconsin, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online support services offer excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs because service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with scenarios where quick repairs manage to turn into big bills. Progent's skill at dealing with problems quickly translates into your business spending less cash.

Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online help and troubleshooting for small business information networks. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to connect to your network remotely without violating system security.

Progent's sophisticated service database application stores extensive records describing the service that Progent's customers have received. Progent's staff consultants have access to the history of support delivered to every customer by every consultant. This database of problems and fixes is stored as an easily accessible proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online consulting specialists are able to determine the most efficient resolutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Appleton Wisconsin or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's online network support engineers possess credentials in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to resolve almost any crisis likely to occur in a small company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To support clients with multi-operating system environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online services provided by Progent to companies in Appleton include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology including network architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Consultants for Appleton WisconsinThe Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs can handle the most complex issues occurring in network design, installation, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value since their deep experience allows them to solve the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick phone access to a CCIE so you can get timely assistance for complex network issues that are hurting business productivity but are not within the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE engineers can connect to your computer system via advanced remote support tools to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.

  • Certified MS Windows Support
    Windows Experts for Appleton WisconsinProgent's Microsoft-certified remote service professionals offer computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of online desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Premier System Security Professionals for Appleton WisconsinProgent's qualified CISM and CISSP network security engineers offer a variety of security solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to clean up quickly following a serious penetration. Security solutions available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often need. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are well suited for smaller organizations who don't have the money or time to build and maintain an in-house Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your established one, selecting or enhancing Help Desk software to handle the particular demands of your business, or providing temporary online staff to work with your existing Call Center resources to handle high-demand events such as software transitions, major upgrades, or installing new applications.

    Progent's Call Center staff of experienced information technology professionals offers your workers in Appleton Wisconsin instant contact with a dependable network service group with years of experience delivering telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's goal is to solve instead of just track IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can support the artistic aspect of Mac computing by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide assistance in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Appleton Wisconsin online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they expand into network outages, remote monitoring can minimize disruptive and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate multiple OS platforms.

How Your Appleton Wisconsin Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.

Onsite IT Consulting
Progent locations in Wisconsin State

City Address Phone Link
Appleton 4321 W. College Ave, Suite 200
Appleton, WI 54914
United States
(920) 843-5180 Appleton Network Support Services
Madison 6709 Raymond Road
Madison, WI 53719
United States
(608) 416-1444 Madison Network Support Services
Milwaukee 1345 N. Jefferson
Milwaukee, WI 53202
United States
(414) 800-2060 Milwaukee Network Support Services

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