For small and midsize companies located in Appleton Wisconsin, Progent provides help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions take up fewer billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for disposing of problems quickly translates into your business spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of customized technologies and proven methodologies which ensure the highest degree of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your environment without breaching system security.
Progent's advanced service database system stores detailed records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to each customer by every Progent consultant. This archive of problems and resolutions is organized as an easily accessible internal knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote service experts can find the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Appleton Wisconsin or to learn additional information about Progent's online support programs, call Progent at
Remote Technical Services Provided by Progent
Progent's phone-based network support professionals have advanced credentials in an extensive array of disciplines. This broad range of capability allows Progent's consultants to tackle practically any crisis likely to take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To help companies with multi-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to clients in Appleton include:
Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Progent in addition can deliver a broad array of online PC desktop services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Help Desk Call Center application software to address the unique demands of your company, or adding occasional online personnel to reinforce your existing Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network professionals gives your workers in Appleton Wisconsin fast access to a reliable support group with years of background providing phone consulting and remote diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a major enabler of business performance, and Progent's intent is to resolve and not merely document network problems.
Progent's Mac professionals can promote the imaginative aspect of Macintosh environments by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Appleton Wisconsin online network monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your computer support is proactive rather than reactive. By uncovering possible problems before they result in downtime, proactive monitoring can minimize disruptive and costly information system failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of OS platforms.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |