For small and midsize businesses in Appleton Wisconsin, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support services represent excellent leverage because they are equipped with the real-world background and the advanced tools to solve most network issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast repairs manage to end up as major invoices. Progent's penchant for handling technical issues quickly translates into your business conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that promote the maximum degree of efficiency for remote engineering help and repair for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to connect to your system remotely without breaching network security.
Progent's highly evolved customer support database application maintains detailed documentation for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help delivered to every Progent client by every Progent consultant. This archive of issues and repairs is structured as a quickly accessible internal knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Appleton Wisconsin or to learn additional information about Progent's phone support programs, contact Progent at
Remote Support Services Available from Progent
Progent's remote technical service engineers offer certified skills in a comprehensive array of products and technologies. This breadth of capability allows Progent's consultants to manage virtually any emergency that may crop up in a small or midsize company network. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support customers with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services Offered by Progent to small businesses in Appleton include:
Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Progent in addition offers a wide range of remote desktop support such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or enhancing your existing one, evaluating or modifying Help Desk software to handle the particular needs of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk group to handle demanding scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology experts gives your workers in Appleton Wisconsin quick communication with a reliable network service resource with substantial experience offering phone consulting and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's goal is to resolve and not just document technical issues.
Progent's Apple Mac experts can promote the imaginative facets of Macintosh computing by delivering phone-based help services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or building an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Appleton Wisconsin remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your network support is proactive and automated. By exposing looming problems before they expand into crashes, proactive monitoring can ward off disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support multiple OS platforms.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |