For small companies in Appleton Wisconsin, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support engineers represent excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems rapidly. This reduces immediate costs because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor solutions somehow turn into large tabs. Progent's skill at handling problems efficiently results in your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which permit the maximum degree of efficiency for online technical support and troubleshooting for small company computer systems. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.
Progent's highly evolved customer support database system keeps thorough documentation of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help provided to every Progent customer by any engineer. This history of problems and repairs is organized as an easily retrievable internal knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote service specialists can come up with optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Appleton Wisconsin or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based consulting experts possess credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's engineers to handle virtually any emergency that may take place in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services Offered by Progent to customers in Appleton include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware products for server consolidation and simplified administration, and migration from legacy systems to the latest Windows or Linux solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies an individual's technical skills at the master level. CCIEs know how to deal with even the most intractable issues associated with network infrastructure planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. CCIEs are an exceptional value since their depth of experience permits them to find solutions for even the most difficult problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get immediate assistance for complex network issues that are lowering worker efficiency but are beyond the experience of your ordinary network service personnel. Progent's Cisco CCIE consultants can interface to your network by means of state-of-the-art on-line support tools in order to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP and ISSAP security engineers offer a range of system protection services to improve the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to recover quickly following a serious breach. Security solutions offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies often request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Appleton Wisconsin Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service options for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who lack the resources to create an internal Call Center but who want quick communication with an efficient Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an effective new Call Center or enhancing your existing organization, selecting or modifying Call Center software to handle the special demands of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center team to deal with demanding events such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network experts offers your workers in Appleton Wisconsin rapid communication with a reliable technical support group with years of background delivering phone help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a crucial contributor to business efficiency, and Progent's goal is to fix instead of simply report network issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic elements of Mac systems by offering remote help support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Appleton Wisconsin online network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your IT support is proactive and automated. By uncovering looming trouble spots before they cause downtime, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State