Fast Remote Help for Appleton Wisconsin UNIX or Linux SystemsFor small companies located in Appleton Wisconsin, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike many online service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with scenarios where fast repairs manage to end up as big bills. Progent's penchant for solving technical issues efficiently results in your business saving money.

Progent's Online Service Technologies
Over time, Progent has developed a collection of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for online help and repair for small company IT systems. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to connect to your system remotely without violating network security.

Progent's powerful service database system maintains thorough histories for the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of support provided to every Progent client by every engineer. This database of issues and responses is structured as an easily accessible proprietary database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical databases and permit priority response from vendors' in-house support staff with the result that Progent's online service specialists are able to come up with optimal solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Appleton Wisconsin or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote network support experts have certified skills in an extensive array of disciplines. This broad scope of technical skills enables Progent's consultants to manage virtually any crisis that may take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To support businesses with multi-operating system environments, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services available from Progent to companies in Appleton include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Consultants for Appleton WisconsinThe Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult problems surrounding network design, deployment, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. CCIEs provide exceptional value since their depth of expertise permits them to solve the most difficult problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for severe network issues that are hurting business efficiency but are beyond the scope of your local computer maintenance providers. Progent's CCIE support experts can tie into your environment via state-of-the-art on-line support technology to perform efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Authorized MS Windows Expertise
    MS Windows Support for Appleton WisconsinProgent's Microsoft-premier remote service professionals can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online desktop support services including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified Network Security Consultants for Appleton WisconsinProgent's certified CISM and CISSP network security consultants can provide a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover quickly following a damaging breach. Security support services offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need fast access to an effective Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center software to handle the particular needs of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center team during high-demand scenarios like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of seasoned information technology experts gives your workers in Appleton Wisconsin quick access to a reliable technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to resolve rather than simply report network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and education in special application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To read more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the creative aspect of Apple Mac computing by providing remote help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Appleton Wisconsin remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a combination of platforms.

How Your Appleton Wisconsin Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.

Onsite IT Consulting
Progent locations in Wisconsin State

City Address Phone Link
Appleton 4321 W. College Ave, Suite 200
Appleton, WI 54914
United States
(920) 843-5180 Appleton Network Support Services
Madison 6709 Raymond Road
Madison, WI 53719
United States
(608) 416-1444 Madison Network Support Services
Milwaukee 1345 N. Jefferson
Milwaukee, WI 53202
United States
(414) 800-2060 Milwaukee Network Support Services

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    Progent's management team consists of industry professionals with years of experience providing computer consulting, troubleshooting, and strategic information system planning to businesses ranging from small offices to Fortune 500 companies. Great support calls for great people, and Progent has put together a management team able to provide customers with the best service value available anywhere.

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    The current ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-premier CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, tune, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent believes that a well architected and executed information system can be a vital piece for accelerating any firm's growth, and Progent follows this credo in our corporate network environment. Progent has built a non-stop virtual office infrastructure that enables our in-house consultants and certified contractors to deliver rapid and efficient support, collaborate easily on complex jobs, and experience professional and private maturity by being a member of a dynamic business culture of self motivation and freedom.

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    Progent's certified Windows Server 2022 experts can help your organization to design and implement a cost-effective migration to Windows Server 2022 that features high availability and that is based on an on-premises deployment model or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.

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    Cisco's Catalyst line of wireless controllers simplify the management of wireless networks by unifying the provisioning and management of wireless APs, tuning wireless throughput by reducing the impact of radio frequency congestion, improving wireless availability with fast auto-failover, and hardening data security by detecting threats and filtering network traffic based on user type and location. Progent can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller solutions.

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  • Specialists Microsoft Dynamics GP Migration Planning
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    Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for almost two decades and Progent has provided system integration, software development, training, and troubleshooting since the platform's debut. Progent can provide advanced support for updating out of date Dynamics GP/Great Plains deployments. Progent can assist you to design, validate, and implement an efficient migration from a a legacy release to the newest version of Microsoft Dynamics GP.

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    Progent's Standard Help Desk Services provide a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Support services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

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    Progent's Microsoft-certified experts offer organizations of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for intelligently coordinating people, teams and data. SharePoint Server offers a central location for your workers or clients to access, manage, share and interact with useful information, files, and software and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more effective access across teams and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the information they've created in a manner that makes data convenient to find, download and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint ecosystem or migrate to the current version of SharePoint.

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    Progent is a Microsoft Certified Partner and has earned special competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer satisfaction and enjoy the closest working relationship with Microsoft. The understanding, skills, and dedication required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company better support for your IT network.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools from SentinelOne to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.

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    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Mid-size businesses who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and productive.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds creating corporate security solutions for IT networks with many locations, mobile workers, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and deploy an installation of Microsoft ISA Server 2004 that meets your information protection requirements without restricting your network.

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    wireless IP phone integration Consulting

    Progent's Cisco wireless IP phone configuration and troubleshooting consultants can provide online and onsite support to help you build and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of an IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

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    Exchange Online Archiving Information Technology Consulting

    Microsoft supports transparent hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have specific mailboxes located on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is completed on time and on budget.

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    Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are on the move within office, warehouse, retail or other venues where management requires portable phones that offer more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Integration of Cisco's wireless IP phones typically requires that you set up and fine tune many key pieces of your Wi-Fi infrastructure such as access points, routers, wireless LAN controllers, and network management software. Progent's certified consultants can provide remote and onsite assistance to help your organization build and manage a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of an IP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for law practices. Progent can provide online access to NetDocuments experts to assist legal departments and law firms to plan, deploy, administer, tune, or debug a document management system (DMS) solution based on NetDocuments.

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  • Consulting Internal Network Security Inventory
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    Progent offers small organizations a pair of specially designed security inventory packages that include, for a set fee, remotely administered inventory scans of your security profile which are evaluated by certified information security specialists who assess the results of the scan, present objective summaries of your existing network security, and make suggestions for enhancements. Progent has developed two non-overlapping security evaluation scanning packages for external and internal scanning that are priced to meet the budgetary realities of small companies while offering enterprise-class assessments of your network's exposure to attack.

  • Windows 2012 Online Help Microsoft Certified Partner Windows 2022 Online Troubleshooting
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