For small and midsize businesses in Appleton Wisconsin, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage because they have the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical online service firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where fast solutions manage to turn into substantial bills. Progent's skill at disposing of problems quickly results in your business spending less cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online consulting and troubleshooting for small business information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your system without compromising network security.
Progent's proprietary service database system includes extensive records describing the service that Progent's clients have received. Progent's authorized consultants have access to the details of all help delivered to each client by any engineer. This archive of issues and responses is structured as an easily accessible support knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online service specialists can determine the most efficient solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Appleton Wisconsin or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based support experts have advanced credentials in a comprehensive set of products and technologies. This broad range of capability permits Progent's consultants to resolve almost any problem that may crop up in a small business network. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with mixed-platform networks, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to clients in Appleton include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad array of information technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and migration from older systems to current Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent remote help for resolving problems within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can resolve even the most difficult challenges surrounding network design, integration, maintenance, security, and problem solving. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness since their depth of expertise permits them to solve even the most difficult problems quickly. In common cases, less qualified service providers can struggle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network infrastructure problems that are lowering business productivity but are not within the experience of your regular computer service group or consultant. Progent's CCIE consultants can connect to your environment via advanced on-line support technology in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-expert online service professionals can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop support including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP security engineers offer a variety of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your business to recover quickly following a serious breach. Security solutions offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; establishing safe mechanisms for remote and mobile access; guarding your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Appleton Wisconsin Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service options for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the money or time to support an in-house Call Center but who require fast communication with an effective Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk application software to handle the special demands of your business, or adding occasional phone support personnel to work with your internal Help Desk Call Center team during high-demand events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran network professionals provides your clients in Appleton Wisconsin fast assistance from an efficient network service resource with extensive background providing telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a solid contributor to business productivity, and Progent's aim is to fix rather than just annotate technical problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote professional engineering expertise and training in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, MS Office Word, and MS Excel. To find out more information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the creative facets of Mac systems by offering phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Appleton Wisconsin online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they cause network outages, automated monitoring can head off stressful and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems powered by a mix of OS platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State