UNIX and Linux Remote Support Services for

For small businesses located in Appleton Wisconsin, Progent offers support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's online support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve most network issues rapidly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of technical issues quickly translates into your business conserving money.

Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and proven methodologies which promote the highest degree of effectiveness for online consulting and repair for small and midsize company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's environment without violating corporate security.

Progent's proprietary customer support reporting system keeps thorough histories for all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of support rendered to every client by any Progent consultant. This archive of problems and solutions is stored as a readily retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with the best resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Appleton Wisconsin or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's remote support engineers have credentials in an extensive array of disciplines. This broad scope of IT skills enables Progent's engineers to handle almost any crisis that may crop up in a small business information system. Certificates held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to companies with mixed-operating system networks, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online services Offered by Progent to companies in Appleton include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology such as network architecture, email solutions, network and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older applications to current Windows or Linux solutions. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide emergency online help for resolving problems within UNIX/Linux systems based on leading variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and indicates an individual's networking skills at the master level. Cisco qualified CCIEs can resolve even the most complex challenges associated with network design, installation, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to solve even the most complex problems rapidly. In common instances, less experienced service providers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes. Few consulting organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can get timely assistance for severe network infrastructure problems that are lowering business efficiency but are not within the comfort zone of your regular computer service personnel. Progent's CCIE support experts can communicate with your network via the latest remote troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as VPN products.

• Certified Windows Expertise
  Progent's Microsoft-certified online service engineers offer computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a full range of remote PC desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.

• CISSP and ISSAP Premier System Security Professionals
  Progent's accredited CISM and CISSP network security consultants can provide a range of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up rapidly following a damaging breach. Security support services offered by Progent cover comprehensive security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who don't have the money or time to support an in-house Help Desk but who need quick response from an efficient Call Center with professional phone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.

  Progent’s shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your existing one, evaluating or modifying Help Desk Call Center software to address the unique demands of your corporation, or adding temporary phone support staff to work with your internal Help Desk Call Center resources during demanding events like software transitions, mass updates, or installing new business software.

  Progent's Help Desk team of experienced network experts provides your workers in Appleton Wisconsin instant access to a large network service resource with extensive background offering phone help and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a major contributor to business efficiency, and Progent's policy is to solve rather than just track technical issues.

• Applications Support: Training, Programming, and Integration
  Progent's Applications Consulting Team provides online professional engineering support and education in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, Office Word, and MS Office Excel. To read additional information on Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

  Progent's Apple Mac experts can nurture the creative elements of Mac systems by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Appleton Wisconsin remote network monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network support is proactive and automated. By uncovering potential trouble spots before they grow into network outages, automated monitoring can minimize disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by a mix of platforms.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.