Urgent Remote Support for Appleton Wisconsin UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Appleton Wisconsin, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's remote support services represent excellent leverage because they are equipped with the real-world background and the advanced tools to solve most network issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's billing model for online support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast repairs manage to end up as major invoices. Progent's penchant for handling technical issues quickly translates into your business conserving cash.

Progent's Online Service Tools
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that promote the maximum degree of efficiency for remote engineering help and repair for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to connect to your system remotely without breaching network security.

Progent's highly evolved customer support database application maintains detailed documentation for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help delivered to every Progent client by every Progent consultant. This archive of issues and repairs is structured as a quickly accessible internal knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Appleton Wisconsin or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's remote technical service engineers offer certified skills in a comprehensive array of products and technologies. This breadth of capability allows Progent's consultants to manage virtually any emergency that may crop up in a small or midsize company network. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support customers with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online services Offered by Progent to small businesses in Appleton include:

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special projects that small companies often need. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service options for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require quick response from a dependable Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or enhancing your existing one, evaluating or modifying Help Desk software to handle the particular needs of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk group to handle demanding scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your workers in Appleton Wisconsin quick communication with a reliable network service resource with substantial experience offering phone consulting and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's goal is to resolve and not just document technical issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Excel. For more information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac experts can promote the imaginative facets of Macintosh computing by delivering phone-based help services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or building an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Appleton Wisconsin remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your network support is proactive and automated. By exposing looming problems before they expand into crashes, proactive monitoring can ward off disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support multiple OS platforms.

How Your Appleton Wisconsin Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.

Onsite IT Consulting
Progent locations in Wisconsin State

City Address Phone Link
Appleton 4321 W. College Ave, Suite 200
Appleton, WI 54914
United States
(920) 843-5180 Appleton Network Support Services
Madison 6709 Raymond Road
Madison, WI 53719
United States
(608) 416-1444 Madison Network Support Services
Milwaukee 1345 N. Jefferson
Milwaukee, WI 53202
United States
(414) 800-2060 Milwaukee Network Support Services




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    The Certified Information Systems Auditor credential is a prestigious qualification that represents expertise in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation has consultants undergo a comprehensive examination given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit consultant able to assist businesses in the fields of IS audit services, IT enforcement, network assets and infrastructure ROI, IT service delivery, safeguarding of information assets, and disaster recovery planning.

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    Microsoft System Center 2016 provides major improvements for managing hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

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    Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that includes AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).

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    Barracuda's value-priced CloudGen Firewall devices combine web filtering, remote connectivity, SSL VPN, secure SD-WAN, and modern Zero-Trust protection with centralized management across your complete enterprise including on-premises, public cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform (GCP). Progent has the skill to serve as your one-stop source for network support, maintenance, education, and cybersecurity expertise.

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    System Center Configuration Manager 2016 automates software deployment and updating, centralizes security and compliance settings management, inventories network resources, protects against company data leakage, provides health reporting, enables safe end-user self service, and offers a single control mechanism for administering mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist you with any facet of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.

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    Progent offers clients access to consultants who have been awarded some of the IT industry's most prestigious credentials. Progent believes that customers deserve to be sure that their IT support consultants have accredited training as well as broad real-world field experience so that Progent's clients can use Progent's service with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts brings privileges for substantially superior vendor support than is available to non-certified consultants, allowing Progent to deliver clients a better class of computer service. In other cases, major credentials such as CISSP or ISSEP for network security can aid corporate customers to show compliance with regulatory demands by using the assistance of accredited IT professionals.

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    Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud-based or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.


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