For small and midsize businesses in Appleton Wisconsin, Progent provides technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of network problems quickly. Efficient support lowers immediate costs since solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset clients, unproductive workers, and distracted management.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where fast repairs manage to end up as big bills. Progent's skill at solving problems quickly results in your company spending less money.
Progent's Online Support Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that allow the maximum degree of effectiveness for online help and troubleshooting for small and midsize business information systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to interface to your environment without breaching network security.
Progent's highly evolved customer support database application keeps extensive documentation for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of all help delivered to each customer by every engineer. This archive of problems and fixes is organized as an easily accessible proprietary database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's online consulting specialists can find the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Appleton Wisconsin or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote support experts possess credentials in a comprehensive set of disciplines. This breadth of capability permits Progent's consultants to resolve almost any problem that may crop up in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-platform environments, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support provided by Progent to companies in Appleton include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide range of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs can handle even the most intractable challenges surrounding network planning, installation, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to resolve the most difficult problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make CCIEs available to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get timely help for serious network issues that are lowering business productivity but are outside the comfort zone of your ordinary computer service group or consultant. Progent's Cisco CCIE support experts can tie into your environment using state-of-the-art remote support technology to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers can deliver network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP network security consultants can provide a variety of security solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to clean up rapidly following a serious penetration. Security services offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract projects that small companies often need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Appleton Wisconsin Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are ideal for small businesses who lack the money or time to create an internal Call Center but who want fast response from an effective Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or revamping your existing one, identifying or modifying Help Desk software to meet the special needs of your corporation, or providing occasional phone support staff to reinforce your internal Call Center group to handle demanding scenarios such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned network experts gives your clients in Appleton Wisconsin immediate communication with an efficient support group with substantial experience providing telephone-based support and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a major contributor to company performance, and Progent's target is to solve rather than just document technical problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff provides remote professional consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft applications such as CRM, Project, Word, and Microsoft Office Excel. To read more on Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can support the creative components of Mac systems by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Appleton Wisconsin remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they cause downtime, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State